Hello everyone in CIS from the Partners!

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1 Hello everyone in CIS from the Partners! One month till we go live with you delivering community independence services Friday 30 September 2016 Countdown to Tuesday 1 November 2016 The launch of new CIS Maria O Brien writes: Hello, my name is Maria and I m the Director at CNWL responsible for the new service, provided by a new partnership of local NHS organisations, engaged to run the new CIS. Thanks for bearing with us as you know there have been delays around the transfer and we re now working hard for 1 November. I want to say that CIS staff are very hard working and have shown real commitment and dedication during what has been a testing time but you have not let that get in the way. It s what I d expect from professionals but I wanted to make that point anyway. The partnership behind CIS is wholly aimed at a sustainable service with a secure future. I will get to meet you soon and on 1 November you will receive a welcome pack with a lot more information about the partnership, and all the information you will need and the key people to contact. This is a taster and we will issue more as we get closer to the date. Nice to write to you all! Maria We are working together with CLCH and local authority colleagues to make this transfer as safe and smooth as possible for you and our patients. Meeting you Members of our mobilisation team are making weekly site visits to King Street, Hornton Street and Orchardson Street.

2 Your CBU leads are aware of the provisional schedule however we do not want these visits to disrupt your usual duties. We suggest confirming the schedule with your CBU lead beforehand if you wish to meet with the mobilisation team during one of the allocated slots as these are subject to availability of the team and may be cancelled at short notice. We re also attending operational meetings and have seen excellent work being carried out. Referral Our referral address (from Tuesday 1 November) will be Cis3borough@nhs.net This is not yet live but will become so on Tuesday 1 November. Who are the partners The partnership is made up of: London Central and West Unscheduled Care Collaborative, Central London Healthcare, London Medical Associates West London GP Federation Central and North West London NHS Foundation Trust, West London Mental Health NHS Trust, and the Local Authorities in the City of Westminster, Kensington & Chelsea and Hammersmith and Fulham.

3 In the partnership, you will be part of a team that has an exceptionally wide range of staffing disciplines working together to provide the best service to our patients The new model of care We have set up a page on our website where you can find out more about the CIS model of care and referral process. The page includes information about the two pathways via the Single Point of Access for Rapid Response (including clinical intervention and preventative reablement) and Rehabilitation and Reablement (including supported discharge, community rehab and reablement) You will be able to find this page at Who will manage the service? The CIS Service Manager is Katherine Murray Katherine has worked across community and mental health services in North West London and most recently was a commissioner at Hammersmith and Fulham CCG. Katherine has a background in service improvement and service transformation and works closely with staff to maximise people's independence and improve the integration of services and care to deliver patients and carers needs It was this purpose and the opportunity to work closely with the providers in the Tri-borough partnership that attracted Katherine to the role. Katherine will work to deliver the objectives set by local commissioners to: Avoid hospital admissions where appropriate care can be provided in the community Early supported discharge from hospital

4 Maximise independence Reduce dependency on longer term services. Katherine said: I m over the moon to have been appointed! This is a great service, doing fabulous work and I m looking forward to meeting every staff member and our partners in local authorities. The Clinical Lead is Dr Anita Logendra (a GP). Anita is a portfolio GP combining four days at CNWL as the clinical lead for CIS with clinical roles at Wembley Stadium (on and off the pitch), British Superbikes and an out-of-hours provider. She has a Masters in Sports Medicine, Exercise and Health; she is really committed to helping people remain physically active. During a Darzi Fellowship in 2014/15 she taught the core skills of musculoskeletal examination and the importance of physical activity to more than 200 GPs. Anita was in the founding cohort of the NHS funded Network Leadership Programme and enjoys collaborative working and system thinking. She is looking forward to working with Katherine, the new service lead, to help people in the Triborough remain as independent as possible and in their normal place of residence. Meet the partners You will be invited to meet the partners and Katherine and Anita at one of the launch events across the Triborough on 1 November. We will share more information about the events soon. Katherine and Anita will be continuing to get to know staff and visiting sites during the first few weeks in November. Adult Safeguarding Policies and procedures on safeguarding remain the same; and we will be in touch with your named nurses and lead professionals. If you have any questions about safeguarding please contact our Divisional Nursing Director Helen Willetts on helen.willetts@nhs.net or our Safeguarding Adults and MCA Senior Lead Mark Easter on mark.easter1@nhs.net. Recruitment

5 We re working to make sure we have enough staff in post ready for the go live date; we are planning jointly with the current CIS service leads, we will also use existing forms of temporary staffing. We have an ambitious trajectory for increasing the permanent staffing within the service during the lifetime of the contract which we have already started. We have appointed Three Band 7 Rapid Response Practitioners Three Band 6 Allied Health Professionals There is an open recruitment day for healthcare assistants and rehabilitation assistants on Saturday 15 October 2016 which will be held at CNWL Headquarters in Stephenson House. You can find more information about these posts on NHS Jobs including job descriptions. Look out for our Open Day adverts in the Metro and Evening Standard which have started to run. SystmOne Transfer Arrangements are in place for the current CIS S1 units to transfer from CLCH to CNWL. Hammersmith & Fulham and Kensington & Chelsea units will transfer on Wednesday 2 November Westminster unit will transfer on Thursday 3 November As go live was delayed we are finalising the business continuity plan for service delivery

6 during the first week of November and we will share this plan with you well in advance. SystemOne in CIS Clinical Services, 1-3 November 2016 CIS Clinical Services will use their Business Continuity Processes during the SystmOne golive and transfer period. Staff will have access to the newly created SPOR unit, allowing visibility of patient records for new referrals. Staff should not discharge any patients from the SPOR unit and use paper processes where recording of new appointments, visits and clinical data are required. Clinical templates will not be available via the SPOR unit. The following is a summary of the process steps CIS staff should use:- 1. Any prospective appointments/visits must be printed prior to the SystmOne downtime. 2. Any patient data required for prospective appointments must be printed using the patient summary before the SystmOne downtime, which is: a) H&F/K&C Prepare for 26 hour outage 1st November 2nd November b) Westminster Prepare for 50 hour outage 1st November 3rd November 3. All new appointments/visits/clinical data generated or collected during the downtime will need to be logged on paper to be re-keyed back into SystmOne. 4. If there are any medication queries during the downtime, contact the CNWL Medicines Management Team on between 9-5pm. 5. All new referrals will be available to view via the SPOR unit during downtime. 6. Most importantly, during the down time please do not add clinical data to the SPOR unit, this includes contacts, consultations, letters or templates. The SPOR unit should be used as a read only environment. New addresses All CIS staff will be provided with nhs.net addresses as their primary identity. We are creating accounts for all staff who do not have one. We will let you know your new address before go live. Once you receive this information can we suggest that you add the following sentence to your current signatures: ** From Tuesday 1 November this address changes to (name)@nhs.net ** ICT

7 For those staff transferring to WLMHT and CNWL we will arrange roll out surgeries the week before go live to distribute mobile devices (laptops, dongles and mobile phones) to you. Further information and a full schedule will be cascaded to all CIS staff shortly. Staff transferring to the single point of referral (SPoR) at St Charles will have the appropriate ICT equipment provided by LCW on Tuesday 1 November Adult Social Care Staff will keep their current ICT arrangements. In more detail: As part of CIS mobilisation, you will be transferring from your current ICT provider CLCH to CNWL (if based at RBKC or WCC) or WLMHT (if based at LBHF), the following information below gives you an update on the current status and to ensure you are ready and informed ahead of the Tuesday 1November Applications All CIS staff will have access to SystmOne, CNWL Datix, Framework i, CIS Trustnet area and other key applications. Hardware All Healthcare staff that TUPE to CNWL and WLMHT will receive Laptops with 4G dongles for wireless connectivity to systems. Single Point of Referral (SPoR) teams that TUPE to LCW will receive desktops. All social care staff will retain their existing devices. Telephony For Healthcare staff, CLCH have agreed to port your existing mobile numbers to CNWL. It is important you check CLCH ICT service desk hold the correct mobile number for you. Further updates nearer to Go Live date. Social care staff will retain their existing telephony arrangements SPoR and healthcare staff will be given new telephony kit to perform their day to day work. Equipment Handover CNWL and WLMHT will provide laptop surgeries to hand out the new kit along with an ICT welcome pack prior to Tuesday 1 November. This has to be done at a site where there is connectivity into the transformed infrastructure and where there is secure storage for the kit being handed over so staff will be required to attend the specified CNWL or WLMHT sites to be set-up fully and briefed so they are working undisrupted on Tuesday 1 November. Healthcare staff would be required hand back their existing kit to CLCH on Monday 31 October. Data

8 Shared data All shared data will be stored on an online repository within Trustnet. This will be a shared area restricted to CIS staff members for ease of accessibility and collaborative working. All CIS staff will have access to the shared area for security you will require a CNWL login to access this area. Your CNWL login information will be provided as part of your welcome pack briefing if TUPE to CNWL/WLMHT or sent via prior to the 1st November for LCW and social care staff. All shared data held on social care and CLCH file share will be transferred on Monday 31 October to the CIS shared area. The folder structure will remain the same and will not change so locating documents should be straightforward. CLCH will be asking healthcare teams to move their data to a specified network area, the exact file path to the network area will be confirmed soon. Home drive data Social care staff personal home drive data will be unaffected. Healthcare and SPoR staff should move their personal home drive data to a USB stick. If you require a USB stick, please moretimeforcare.cnwl@nhs.net. once transferred, staff can move their data from the USB stick to their new personal home drive locations on Tuesday 1 November. Outlook If you have a CLCH mailbox, you should have archiving enabled so all your s are archived to your personal archive folder. If you are unsure if this is in place, please contact your local ICT service desk. Your archived mail folder should be copied to your USB stick at the end of the day on Friday 28 October and transferred to CNWL/WLMHT on Tuesday 1 November 2016 and configured to your Outlook on your new CNWL/WLMHT device. RA/Smartcards CNWL/WLMHT RA teams will be contacting and issuing smartcards to healthcare, SPoR and social care teams who currently do not have an NHS Smartcard. If you have not heard from a RA team by today 30 September, please inform your Team Leader or Transformation team. For those staff that already have a smartcard, CNWL RA team will remotely rollout the required CIS roles to all CIS staff smartcard ahead of Tuesday 1 November. It is important that you provide your Smartcard UUID to your Team Leader or the Transformation project team. NHS mail Existing NHSmail You will be marked as a leaver from your current organisation on Friday 28 October and will be joined to CNWL or WLMHT ahead of Tuesday 1 November New to NHSmail If you do not currently have an NHSmail, CNWL or WLMHT will create an NHSmail for you and you will be notified of your NHSmail address. However, you will be unable to access your newly created NHSmail until Tuesday 1November. Once you are

9 notified of your new NHSmail address set-up forwarding to send your CLCH mailbox and forward to your NHSmail on Friday 28 October. If you are unsure of how to set this up, please contact your local ICT service desk. For all CIS ICT questions/queries, please Tell us what you need If you have any questions about the partnership please contact or

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