Introduction. In this report. A Spotlight on Paediatrics page 3. Complaints page 4. A patient story page 5. Quality & Safety Indicators page 6
|
|
- Frederick Lee
- 6 years ago
- Views:
Transcription
1 1/13 Quarter 1
2 In this report A Spotlight on Paediatrics page 3 Complaints page 4 A patient story page 5 Quality & Safety Indicators page 6 Patient Revolution page 11 Bowel Cancer Screening Programme patient experience page 11 Introduction Quarter 1 report shines a spot light on paediatric services, it highlights the complaints received by the Trust over the last 3 months and describes Karen and Oliver s story in the paediatric outpatient clinic. Patient comments are used throughout the report to support the quantitative information relating to the Proud to Care standards. The report provides an update on the Trust s key Quality and Safety indicators and the results from the Friends and Family Net Promoter question. Patients views on the Bowel Cancer Screening Programme and comfort rounding are presented. The report also provides comments from our Commissioners when they visited the Accident and Emergency Department. Recent work with the Community Volunteers and with the Kings Fund and the Health Foundation is described. Comfort Rounding page 1 Real Time Quality Monitoring page 13 In A&E West Midlands Quality Review page 14 Service Working with Community page 14 Volunteers Patient and Family Centred Care page 14
3 A Spotlight on Paediatrics The Children s Centre at the University Hospital of North Staffordshire provides Children s Services for general paediatrics and sub-specialities. The service incorporates the following areas. Children s Emergency Care Centre Children s Outpatients Ward 16- Medical /High Dependency Unit and Children protection Ward 17- Orthopaedic surgery/diabetes/oncology and Day case surgery Children s Intensive Care Unit Neonatal Intensive Care Unit (situated within the Maternity Cancer Centre The Child Development Centre In March 1 The Children s services relocated to the New Hospital, and now all services are integrated to one area. The relocation has not only brought an improved environment and facilities but has also enabled the workforce to work within an integrated model of care to deliver services to our babies, children, young adults their parents and families Children s Emergency Care Centre (CECC) During 11/1 there were almost 18 attendances to the CECC. Children presenting urgently to the hospital, whether referred by GP or self-referrals, are seen in the Centre. All children are managed in a child-friendly, child-centred environment with physical separation from adult patients. Children s Outpatients During 11/1 there were over 15, new and follow up Children outpatient appointments. The Children s Clinic also provides care from visiting Consultants from such Tertiary Centres as Birmingham Children s, Manchester Children s and Alder Hey Children s Hospitals, Inpatient Wards The Trust has two inpatient wards both with 5 beds. In patient services include Medicine, Surgery, Orthopaedics, and Oncology The Children s intensive care unit is one of two regional units within the West Midlands. The unit provides intensive care for local children as well as for children across the region as a whole. The unit has eight beds. The Neonatal Intensive care unit is one of two level 3 units within the Staffordshire, Shropshire and Black Country Neonatal Network. It provides intensive care, high dependency care and special care for local babies and those across the Network. 3 babies can be accommodated which includes 6 intensive care, 4 high dependency and 13 special care cots. The Oncology Service hold an annual fun event for patients, families and staff, to raise funds for the oncology service and to thank staff for their work What our patients say about day We would just like to say that we found the ward, all staff and the care and service given excellent. All the staff within the Children s Out Patient Department were lovely. I thought the trolley being brought around with snacks for the children was a really good idea Fantastic support and excellent care for my daughter Waiting area is great, well thought out with toys. Bright, light, nice layout. Lovely and clean, very impressed. Good toys so children can play while waiting. I am pleased with new hospital. The environment and the excellent toys makes it so much easier to bring children to the hospital. It can be a really stressful experience to keep bored children entertained if the clinics are running late. 3
4 Patient Experience Complaints Chart 1 shows the number and type of complaints received by quarter. During Quarter 1 the Trust has received 186 complaints, of which 83 relate to all aspects of clinical treatment. Whilst the graph shows no particular trends it demonstrates that there has been a gradual increase in the number of complaints received. What other patients said about the care they receive My care in hospital,very good indeed, both on the ward and in the recovery room. I would like to formally pass on our gratitude to all the staff that have actively cared for and encouraged my great aunt s recovery. Her quality of later life has ben considerably improved due to the treatment received from your Trust. Chart 1 Complaints received by quarter 9 8 Aids and Appliances, Equipment, Premises (including access) Admission, transfer & discharge arrangements 7 All aspects of clinical treatment Appointment, delay/cancellation (inpatients) 6 Appointment, delay/cancellation (outpatients) Attitude of staff 5 Communication/information to patients (written & oral) 4 General Nursing Hotel services (including food) 3 Other Patients privacy & dignity Patients' property and expenses 1 Personal Records (including medical and /or complaints) Transport (ambulance and other) 11/1 Q3 11/1 Q4 1/13 Q1 Complaints categorised within all aspects of clinical treatment include: Suitability of treatment/procedure Diagnosis Medication related Delay in providing results Delay in referral process Failure to follow up Cross boundary issues PALS PALS have been contacted on 99 occasions over the last 3 months (compared to 316 in Quarter 4). As with complaints the most common concern raised related to all aspects of clinical treatment, however, other concerns included appointment delays and communication/ information received by the patient and/or carers. Examples of actions taken in response to complaints during Quarter 1: Portable oxygen cylinders to be purchased and kept in a central location on the ward so that they are easily accessible to all staff. The Trust will work towards adopting a consistent approach to self-medication in patients with long term conditions. Training to be made available to all staff to enable them to deal with difficult situations in a more appropriate manner. A toilet within theatres near to the recovery suite has now been reallocated as a patient toilet for patients in recovery to use if appropriate and safe to do so. Matron to implement a review of documentation of the provision of food and drink. Matron to initiate further skin bundle training regarding the proper care of patients at high risk of developing pressure sores. Process for highlighting untoward findings in diagnostic imaging tests to be changed. 4
5 Karen and Oliver s Story In April 1 the Matron for Child Health met with Karen, a Mum who had recently visited the Children s Out Patient Department, with her son Oliver. Karen wished to discuss the observations she had made during the visit The Matron said Children s Outpatients is my passion and with the team we strive hard on a daily basis to ensure that our families and children receive an excellent service, I could only ponder about what was to be discussed and alarmed that potentially we may have got it so wrong in developing our clinics and services for the new build. Karen described her experience to the Matron who said that this was the beginning of one of the most informative meetings that I have been involved in it gave me a greater understanding of what our parents and children see when they are with us. This is how Karen described her journey. The department is well signposted and we found it easily without having to ask directions. We booked in at your reception (because I missed the great big machines in the atrium) and were asked to confirm Ollie s contact details. Our GP has recently closed down so I gave the new GP details to the hospital. However when my letter came through a copy had gone to the old GP Practice. When Oliver was weighed there were people doing this process, one reading out the measurements and the other recording them, this seemed to be a waste of resource. Our appointment was for 9.15am and the Consultant called another child in at 9.8am, meaning I knew we would then start late. I choose my appointment times very carefully so that my son takes as little time off school as possible and I also like to limit the amount of time I have off work. I would prefer to wait another couple of weeks and get the time I want so this was disappointing. In your waiting room there is little to occupy children of my son s age, 1 years old Each time we see the Consultant we are interrupted with someone bringing notes in to the room. This distracts attention from our consultation. Overall the experience was a positive one and I enjoyed the opportunity to discuss the above points at our recent meeting. What we learned from Karen and Oliver s Story The signage for the new department had caused us some concern but receiving the positive feedback gave us confidence that we had communicated it well. The new Saviance outpatient self- booking stations were introduced into the children s clinic during the transformation to the new build. It was felt that, this method of booking into the clinic would help the patients journey with through the department and enhance the quality of information. Even though Karen had missed the booking station, we talked about how this worked and asked Karen if she had any thoughts on the process. Karen reassured us that she felt the system would of benefit. We have worked with the Secretaries to ensure that all patient details are updated within the Trust s administration system. We reassured Karen that we would re-send the letter to her correct GP. On the day that Karen visited the clinic the newly inducted Nursing Assistants were being trained and therefore working in pairs. Karen understood why two Nurses would be working together, however now we displays information within the clinic saying when trainees are in the department. We asked Karen if she would like clinics to be offered in an evening and whether she thought this would be helpful to working parents and school children. Since meeting with Karen we have been collecting real time data from each attendance at the clinic to gain an understanding from all our parents regarding the length of time they wait to be seen. We have also implemented Comfort Rounds into the clinic setting. Whilst this is predominantly a ward based tool, we have adapted it to keep parents aware of any delays, guide them to toilet and baby changing facilities and ensure that the Children have received a drink or a light snack if required. We were already aware that the waiting area did not provide activities to occupy older children. Following the meeting with Karen, we gave comment cards to children 1 years and over asking where they would like to wait and what they would like available to occupy them whilst waiting for their appointment. A room is now available which is set away from the waiting area, providing organised games, magazines and game stations. Interruptions by brining notes into the consultation room has been raised frequently. This practice has been employed to ensure consultants are aware that there patient has arrived, has been assessed by the nurse and are waiting for their consultation. In order to avoid this in the future, we are exploring the availability of this information on a computer screen. 5
6 Dec- 11 Quality and Safety Indicators Adverse Incidents and Harm Free Care Chart : Patient Safety Incidents Chart opposite indicates to a positive reporting and safety culture at UHNS. The rate of Patient Safety Incidents per 1 admissions has increased slightly however, the severity of the incidents is reducing and Serious Harm (as defined by and reported to the National Patient Safety Agency) is decreasing Chart 3 shows that the trend in patients receiving harm free care, as measured by the monthly Safety Express surveys, has improved since Quarter 4. Over 95% of the patients surveyed were recorded as receiving harm free care. The Trust has not reported any Never Events during Quarter 1 1/13. Patient Safety Incidents (PSI's) PSI per 1 admissions Trend (PSI's) Chart 3: Harm Free Care 1.% 95.% 9.% Safety Express 85.% Within the Safety Express programme, Harm Free care 8.% is measured against 4 harms: Falls / Catheter associated UTI / PE or DVT / Pressure Ulcer. Summaries of these 4 harms can be seen below. % Harm Free Care (Safety Express) Trend (Harm Free Care) Blood Clots (VTE) National best practice guidance states that on Chart 4: VTE Risk Assessments and Prophylaxis admissions patients should be risk assessed to prevent the development of blood clots (VTE) and where necessary commenced on anti blood clot medication. 1.% 9.% 8.% 7.% The Trust s VTE Risk assessment completion 6.% performance continues to exceed the national (9%) 5.% and local (95%) targets with 99% during Quarter 1 1/13. VTE Risk Assessment Completion VTE Prophylaxis Compliance (Safety Express) VTE Prophylaxis compliance has also continued to improve with 96% during June 1. These correlate Chart 5: Hospital Acquired PE/DVT with the noted reductions in VTE readmissions. Chart 5 demonstrates the reduction in the percentage of patients recorded as having a new VTE via Safety Express % 7.% 6.% 5.% 4.% 3.%.% 1.%.% No of Hospital Acquired DVT and PE Safety Express % Patients with New VTE 6
7 % Scores Total Patient Falls Patient Falls per 1 bed days Quality and Safety Indicators Patient Falls Chart 6: Falls Trend Chart 6 shows that the number of patient falls recorded during Quarter 1 has reduced when compared to the previous quarter. There has been a continued reduction in the severity of these falls as a consequence of improved assessment and actions taken (i.e. use of ultra low beds, improved patient footwear and enhanced hourly observations). Falls Rate per 1, Bed Days Trend (Falls) Chart 7 shows that the number of patients being risk assessed for falls is increasing, however, compliance with the Falls Bundle has fallen. These are key to reduce harm as a consequence of falls. Work is ongoing with Matrons and Ward Managers to improve the recent decrease in compliance with the Falls Bundle. This is now monitored via the Trust s Falls Steering Group. Chart 7: Falls Risk Assessments 1% 8% 6% 4% % % Falls Risk Assessments Completed Falls Bundle Score Trend (Falls Assessments) Pressure Ulcers Chart 8: Hospital Acquired Pressure Ulcers Chart 8 Shows the decrease in hospital acquired Grade 6 3 Pressure ulcers. There were no Grade 4 pressure ulcer reported. The target is to reduce all 'avoidable' hospital acquired pressure ulcers. The Trust completes a full RCA on all hospital acquired pressure ulcers Chart 9 Shows that over 99% of admitted patients have Pressure Risk Assessment completed on admission during Quarter 1 11/1. Reportable Grade 3 and 4 Pressure Ulcers Rate per 1, Bed Days Trend (Pressure Ulcers) A package of care called a SKIN Bundle is being used on all high risk patients. Chart 9:Pressure Ulcer Risk Assessment The Trust is currently undertaking an audit to establish current compliance with the Skin Bundle and will be reported in Quarter Report. A Pressure Ulcer Campaign to raise awareness across the Trust is planned for September 1. 1% 99% 98% 97% 96% 95% 94% 93% Pressure Ulcer Risk Assessments Completed Trend (Assessments) 7
8 Quality and Safety Indicators Continence and Nutrition Chart 1: Nutrition Risk Assessments 1.% During Quarter 1 the Trust has achieved 1% of 8.% 6.% patients receiving nutrition risks assessments within 6 hours of admission.. 4.%.%.% Feedback received as part of our Proud to Care Nutrition Risks Completed Patients Weighed standards shows a marginal decrease regarding helping patients to eat. This is being continually Chart 11: Meal Assistance and Replacement monitored through the meal time audits and actions 1% 95% agreed. However, there has been a positive improvement in replacement meals being provided if the main meal is missed. 9% 85% 8% 75% PC Feedback - Helped to eat if required PC Feedback - Replacement meal given if missed Chart 1 shows the number of Catheter Associated Chart 1: Catheter Associated UTIs Urinary Tract Infections as monitored through our monthly Safety Express audits during Quarter 1 is the same as Quarter CAUTI's (Safety Express) Trend Privacy and Dignity Chart 13: Single Sex Breaches Chart 13 demonstrates a continued downward trend in single sex breaches with no breaches reported during Quarter 1 1/ Single Sex Breaches Trend (Single Sex Breaches) Chart 14: Share room/bay on Admission Chart 14 demonstrates that the Trust continues to receive positive patient feedback regarding sharing mixed sex rooms/bays on admission. 1% 8% 6% 4% % % PC Feedback - Not shared a bay/room with patients of opposite sex when admitted Trend However Chart 15 shows improving results for mixed sex room/bays when being moved. This continues to be monitored at the Privacy & Dignity Working Group as part of the Trust's Single Sex programme. 1% 8% 6% 4% % % Chart 15:Share room/bay when moved PC Feedback - Not shared a bay/room with patients of opposite sex when moved Trend 8
9 Quality and Safety Indicators Administration of Medicines Chart 17 shows that Medication incidents are reducing overall. The Safe Medications Groups, at a corporate and divisional level, monitor and review the individual incidents and where necessary issue alerts to share learning Chart 17:Medication Related Adverse Incidents Medication Incidents Reported Rate per 1, Bed Days Trend (Medication Incidents) Chart 18 shows that overall when asked patients stated that their pain had been kept under control during their stay in hospital. 1% 95% 9% 85% 8% 75% Chart 18: Patients Pain Under Control PC Feedback - Comfortable & pain kept under control Trend Chart 19: Patients received Written Information Chart 19 shows an overall improvement in the number of patients receiving written information about their medications. 1% 8% 6% 4% % % PC Feedback - Explanation/written info about medication Trend Mortality Chart : Hospital Standardised Mortality Rate Chart shows that current mortality rates are decreasing and are back in line with expected levels. The current figure for May is 76.8 which shows the Trust is performing well compared to like Trusts During April 1 the Trust has also introduced a new procedure for responding to any mortality alerts to ensure a prompt and proactive response along with sharing of any potential learning both internally and externally with our key stakeholders HSMR Trend 9
10 Quality and Safety Indicators Infection Prevention and Control Chart 1 shows a small reduction in the positive feedback from patients in relation to the cleanliness of the wards and staff washing their hands during Quarter 1 Chart 1: Patient Feedback on Cleanliness 1% 95% 9% 85% PC Feedback - Wards/Clinics were clean PC Feedback - Staff washed their hands Infection Prevention continues to be a high priority for the organisation. There were no cases of MRSA during Quarter 1. Occurrences of C-Difficile has increased during Quarter 1. The Infection Prevention and Control Team have met with key Trust staff to promote further infection prevention and control practices. Chart : MRSA Trend Chart 3: Clostridium Difficile Trend MRSA MRSA Rate per 1, Bed Days C.Diff C.Diff Rate per 1, Bed Days Chart 4: MSSA Trend Chart 5: E Coli Trend MSSA MSSA Rate per 1, Bed Days E.Coli E.Coli Rate per 1, Bed Days 1
11 The Patient Revolution The Board will recall that the Friends and Family Test was introduced by acute trusts across NHS Midlands and East cluster region in April 1 as part of the launch of the Patient Revolution. The Patient Revolution is one of five ambitions being rolled out by the NHS Midlands and East cluster. There are three core elements to this concept, customer services culture, community and citizen participation and clinical and patient experience. Chart 6: UHNS Current Performance NET Promoter Score - Would you Recommend this Service to Family and Friends The combined Net Promoter Score for the cluster region for May 1 was 6. Individual trust scores ranged from 9 to 89. The average individual trust score is 63 and the lower quartile for the month is 53, while the upper quartile is 74 (please note, this does not affect the top quartile target for CQUIN which was confirmed using April data as 71). The score for UHNS in June 1 is 75. What our Patient really think of us I think the staff in this hospital are absolutely wonderful, understanding caring people...perfectly suited to the job they do.. Each and every staff member has dedicated so much time to me. Dispensing from pharmacy when discharged was very slow The staff on the ward provided an outstanding service...they were friendly and showed compassion. All our questions were answered. The discharge procedure is not co-ordinated very well and is overly long a more efficient system is needed All staff were absolutely brilliant help, made me feel relaxed and able to ask questions Bowel Cancer Screening Programme Patient Experience All patients entering the Bowel Screening Programme who go onto investigation or intervention are sent a questionnaire 3 days after their episode of care has closed. Between March 11 and April questionnaires were distributed and 381 were returned. This is what the patient said about our service: This is the best service I ve ever had from the NHS. It was faultless from receipt of the first letter inviting me to take part, to the follow up call after the colonoscopy. Every stage has been courteous and considerate of my concerns As I suffer from Parkinson s disease I am very slow and needed assistance with some activities. At no time did I feel that I was being rushed, I felt that I was given time and help. All the staff were extremely professional, helpful and friendly. I cannot praise the staff strongly enough. They were all fantastic; everything was fully explained at all stages. Unfortunately cancer was found and I am about to go for surgery. This problem has been found early so I hope all will be OK. Without this test I may have developed an extremely bleak outlook. I am greatly impressed with the whole process. The speed in which I received a letter stating there were abnormalities, the prompt appointment to see the Bowel Cancer Nurse were incredible and then the arrangements for the colonoscopy. My colonoscopy was delayed for reasons which were unavoidable and were explained to me. However, it was very unsettling to be prepared in a gown ready for examination and having to wait alone with no book or means of passing the time. 11
12 Survey of patient satisfaction of comfort rounding in the UHNS Comfort rounding, also known as intentional rounding, was rolled out across the UHNS in 11. Comfort rounds are where staff proactively ask patients on a regular (one or two hourly) basis whether they have any needs and these needs are immediately addressed. Comfort rounds have been shown to: Reduce the use call bells for non-emergency needs Promote a positive patient view of the timeliness of the care being provided Increased patient satisfaction Reduce the number of patient falls Reduce the number of pressure ulcers Reduce the length of time a patient s skin is wet due to incontinence Reduce the workload for nursing staff Provide documented evidence of care provided The minimum elements of a comfort round include: Positioning: Making sure the patient is comfortable and assessing the risk of pressure ulcers. Personal needs: e.g. scheduling patient trips to the bathroom to avoid unsafe conditions. Pain: Asking patients to describe their pain level on a scale of zero to 1. Placement: Making sure the items a patient needs are within easy reach, such as meal trays, water, tissues and the call bell. A patient questionnaire was distributed on 1 adult inpatient wards between March and May 1 with 131 questionnaires completed. The results shown in table 1. below demonstrate their positive reaction to the comfort rounds. What our Patients said about Comfort Rounds Credit due to all I would like more time to talk to staff as no family visit Standard of nursing is first class I think the staff are great and very pleasant I have nothing but praise for the team The staff on this ward are very busy and work extremely hard, therefore they cannot always come to you straight away. We have had quite a few laughs Staff do their best with their time I cannot speak highly enough about the attitude and professionalism of the staff Nurses, care assistants, ward assistants could not be any better although they are all really busy. Nothing is too much trouble The care given by the nursing staff, of all grades is exemplary. They always have a positive, polite, encouraging attitude When they have the time the staff often ask you about your life and family. This informal attitude can be very reassuring Some nurses are very nice and some don t speak to you 1
13 Real Time Quality Monitoring (RTQM) Visit to Accident and Emergency In June the Commissioning Support Services visited the A&E department as part of their planned programme of monitoring. The purpose of the visiting programme is to provide assurance and review the quality of the services within the Trust and to explore the views of staff and patients on the care they receive/deliver. During the visit 3 patients and 4 members of staff offered their views on the care they received/delivered in A&E. The main themes are highlighted below: Reception staff were observed to be kind and courteous The Nursing Sister in A&E was articulate, approachable, professional, well presented, highly motivated and had a clear understanding of her Clinical Leadership role and responsibilities in relation to patient care, patients dignity, respect, safety and privacy. Staff were observed to be, polite, friendly, supportive and very helpful both to patients and their colleagues and acted in a professional manner at all times. All staff had their ID badges within view. The Staff were observed speaking to patients in a sensitive, caring and respectful manner. Patients reported that the staff treated them with kindness and respect and they were well informed of what was happening to them The overall length of stay in the Department is monitored by a Lead Nurse on every shift. The department works very closely with the Site Manager to avoid 4 hour breaches. There was no unnecessary clutter and the areas where clean and tidy and had an atmosphere of calm and caring although they were relatively busy, which would provided a level of reassurance for both patients and families. Patients reported that staff responded promptly to requests and provided assistance when required. West Midlands Quality Review Service Care of People with Long term Conditions The Trust will be having a Peer review on the 9 th, 1 th and 11 th of October 1. The aim of the review is to help organisations to improve the quality of clinical services in a developmental and supportive way. The process is not an inspection or a performance management tool. The Quality Standards and the peer review programme will ensure that: People with long term conditions and their families and carers will know more about the services they can expect Commissioners will be supported in assessing and meeting the needs of their population with long term conditions, improving health and reducing health inequalities, and will have better service specifications. Service providers and commissioners will work together to improve service quality Service providers and commissioners will, have external assurance of the quality of local services Reviewers will learn from taking part in review visits Good practice is shared Service providers and commissioners will have better information to give to the Care Quality commission and Monitor. 13
14 Working with Community Volunteers The Trust recognises and values the huge contribution the Community Volunteers make to our local population and is committed to developing stronger partnerships. In April the Trust and Community Voluntary Organisations contributed to a joint Listening into Action Event to explore how together we could support avoiding admission to hospital, where appropriate, and safe and timely discharge. The event was attended by 59 staff representing 17 organisations. The group was presented with 3 real scenarios relating to an elderly patient with dementia, a patient with alcohol related problems and withdrawal symptoms and a patient with mental health problems. In smaller groups staff answered the following questions: Could admission have been avoided? What could have assisted the delayed discharge? What on-going support is available to prevent readmission In responding to the questions several key themes became apparent : Simple arrangements can make a difference e.g. recognising the role of good neighbours and support from partners and family Support in the community needs to be tailored to the needs of different people A single number to access services would be useful Public and professional awareness needs to be raised about what services are available and how they can be accessed The criteria for accessing some services needs to be reviewed, a few can sometimes be too restrictive and exclusive Not all services are available out of hours or at weekends which can directly disadvantage people. Voluntary services need longer term funding, A up to date directory of services is required to help raise the awareness of services available As a consequence of this event a further workshop has been delivered. 5 members of UHNS staff attended the workshop. All staff rated the event excellent or good and expressed a view that further events would be useful particularly focused on the work of the Discharge Facilitators and Discharge Co-ordinators. What our staff said about the workshop Exceptionally useful, I did not know so much support was provided and available. Thank you. Please provide this day again more nurses need this awareness Absolutely fabulous morning. I feel I have gained so much knowledge about the private sector. Please put on regular Roadshows possibly every 6 1 months I think that all the information that was available today should be made available in a leaflet and on the intranet. Continue promoting the work of the Voluntary ser- Patient and Family Centred Care Programme Patients experience is higher on the agenda than ever, with 11 seeing reports from the Health services Ombudsman, The Care Quality Commission, and the Francis Inquiry. The Department of Health Operating Framework 1-13 restates the spirit of the NHS Constitution with a key theme being putting patients at the centre of decision making. We have recently joined a high profile service improvement programme in partnership with the Kings Fund and the Health Foundation. The Patient and Family Centred Care Programme offers tested techniques to improve both processes of care staff patient interactions, which together affect patients and staff experience of care. This programme will support us in: Delivering high quality patients experience in the broadest sense, incorporating all dimensions of quality including clinical processes Promote improvements in the experience of staff Promote patients experience and build on the synergies that exist between safety and patients experience. We have chosen the asthma in children and stroke as 14
15 Conclusion In conclusion, the report shows the focus the Trust has on improving the quality of patient care and patient experience. The wide range of quality indicators summarised within this report and used on a weekly basis by clinical managers demonstrate the improvements in practice. 15
Open and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationPATIENT EXPERIENCE AND INVOLVEMENT STRATEGY
Affiliated Teaching Hospital PATIENT EXPERIENCE AND INVOLVEMENT STRATEGY 2015 2018 Building on our We Will Together and I Will campaigns FOREWORD Patient Experience is the responsibility of everyone at
More informationNational Patient Experience Survey UL Hospitals, Nenagh.
National Patient Experience Survey 2017 UL Hospitals, Nenagh /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017, and to their families
More informationClinical Strategy
Clinical Strategy 2012-2017 www.hacw.nhs.uk CLINICAL STRATEGY 2012-2017 Our Clinical Strategy describes how we are going to deliver high quality care in response to patient and carer feedback and commissioner
More informationOpen and Honest Care in your Local NHS Trust
Open and Honest Care in your Local NHS Trust The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospitals
Open and Honest Care in your Local Hospitals The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationFAMILY MEMBERS % STAFF % PROFESSIONALS % TOTAL %
CLIENT GROUP NUMBER OF SURVEYS SENT OUT NUMBER OF SURVEYS RETURNED PERCENTAGE RETURNED SERVICE USERS 24 6 25% FAMILY MEMBERS 33 12 36% STAFF 109 43 39% PROFESSIONALS 10 7 70% TOTAL 176 68 38% Note: The
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationNational Patient Experience Survey Mater Misericordiae University Hospital.
National Patient Experience Survey 2017 Mater Misericordiae University Hospital /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017,
More informationSUMMARY OF INDICATOR CHANGES FOR VERSION 3 INTELLIGENT MONITORING REPORTS Acute and Specialist NHS Trusts 23 June Final Draft, Subject to Change
Never Event incidence Yes: 01 May 2013-30 Apr 2014 Incidence of Clostridium difficile (C.difficile) Incidence of Meticillin-resistant Staphylococcus aureus (MRSA) Dr Foster Intelligence: Mortality rates
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationPatient Experience Annual Report
Patient Experience Annual Report 1 April 2013 31 March 2014 Queen Victoria Hospital Patient Experience Annual Report 2 Overview This report includes an overview of activity for the financial year between
More informationWe plan. We achieve.
We plan. We achieve. Salford Royal NHS Foundation Trust has a lot to tell you... l Achievements of 2008/09 l Our plans for 2009/10 l Our commitments for the next five years. We are committed to providing
More informationHealthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 ( )
Healthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 (2016-17) 1 Contents About this report... 3 Snapshot... 3 Key... 4 Key Treatment & Care... 5 Key Facilities & Surroundings...
More informationStatus: Information Discussion Assurance Approval. Claire Gorzanski, Head of Clinical Effectiveness
Report to: Trust Board Agenda item: Date of Meeting: 2 October 2017 SFT3934 Report Title: Annual quality governance report 2016-2017 Status: Information Discussion Assurance Approval X Prepared by: Executive
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support The Open and Honest Care: Driving Improvement organisations to become more transparent
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationHome Instead Birmingham
Maranatha Healthcare Ltd Home Instead Birmingham Inspection report Radclyffe House 66-68 Hagley Road Birmingham West Midlands B16 8PF Date of inspection visit: 07 March 2017 Date of publication: 17 May
More informationSOUTHAMPTON UNIVERSITY HOSPITALS NHS TRUST National Inpatient Survey Report July 2011
SOUTHAMPTON UNIVERSITY HOSPITALS NHS TRUST 2010 National Inpatient Survey Report July 2011 Report to: Trust Board - 2 nd August 2011 Report from: Sponsoring Executive: Aim of Report: Joanne Dimmock, Head
More informationCommissioning for Quality & Innovation (CQUIN)
Commissioning for Quality & Innovation () The following suite of s are goals relating to improvements in the quality of patient care which the Trust has agreed with commissioners (with the exception of
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Queen Elizabeth Medical Centre Edgbaston, Birmingham, B15 2TH
More informationPatient survey report 2004
Inspecting Informing Improving Patient survey report 2004 - young patients The survey of young patient service users was designed, developed and coordinated by the NHS survey advice centre at Picker Institute
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationHeart Homecare Ltd. Heart Homecare Ltd. Overall rating for this service. Inspection report. Ratings. Good
Heart Homecare Ltd Heart Homecare Ltd Inspection report Unit G2 Wises Oast Business Centre Wises Lane Sittingbourne Kent ME9 8LR Date of inspection visit: 07 March 2017 Date of publication: 30 March 2017
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationPatient Client Experience Standards. January 2012
Patient Client Experience Standards January 2012 Introduction Patient Experience is a recognised component of high quality care¹. Within the six Health and Social Care Trusts, there is a comprehensive
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationOur Achievements. CQC Inspection 2016
Our Achievements CQC Inspection 2016 Issued February 2017 HOW FAR WE VE COME SAFE Last year, we set out our achievements in a document for staff and patients. It was extremely well received, and as a result,
More informationOrchard Home Care Services Limited
Orchard Home Care Services Limited Orchard Home Care Inspection report 2 Ashfield Terrace Chester-le-street County Durham DH3 3PD Tel: 0191 389 0072 Website: www.cqc.org.uk Date of inspection visit: 12
More informationHealthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr
Healthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr. 1 2017-18 1 Contents About this report... 3 Snapshot... 4 Sentiment Tracker... 5 Friends & Family Test... 5 Key Themes...
More informationBOARD OF DIRECTORS PAPER COVER SHEET. Meeting Date: 27 May 2009
BOARD OF DIRECTORS PAPER COVER SHEET Meeting Date: 27 May 2009 Agenda Item: 9 Paper No: F Title: PATIENT SURVEY 2008 BENCHMARK REPORT Purpose: To present the Care Quality Commission benchmarking report
More informationChemotherapy services at the Cancer Centre at Guy s
Chemotherapy services at the Cancer Centre at Guy s This leaflet aims to give you an overview of chemotherapy services at the Cancer Centre at Guy s. Chemotherapy services are delivered in two areas: Chemotherapy
More informationPatient survey report Survey of adult inpatients in the NHS 2009 Airedale NHS Trust
Patient survey report 2009 Survey of adult inpatients in the NHS 2009 The national survey of adult inpatients in the NHS 2009 was designed, developed and co-ordinated by the Acute Surveys Co-ordination
More informationPatient Experience Strategy
Patient Experience Strategy 2013 2018 V1.0 May 2013 Graham Nice Chief Nurse Putting excellent community care at the heart of the NHS Page 1 of 26 CONTENTS INTRODUCTION 3 PURPOSE, BACKGROUND AND NATIONAL
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationEssential Nursing and Care Services
Essential Nursing & Care Services Ltd Essential Nursing and Care Services Inspection report Unit 7 Concept Park, Innovation Close Poole Dorset BH12 4QT Date of inspection visit: 09 February 2016 10 February
More informationAyrshire and Arran NHS Board
Paper 6 Ayrshire and Arran NHS Board Monday 11 December 2017 SPSP Update: Acute Adult Programme Author: Laura Harvey, QI Lead for Acute Services, Person Centred & Customer Care Sponsoring Director: Liz
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Spire Gatwick Park Hospital Povey Cross Road, Horley, RH6 0BB
More informationBOLTON NHS FOUNDATION TRUST. expansion and upgrade of women s and children s units was completed in 2011.
September 2013 BOLTON NHS FOUNDATION TRUST Strategic Direction 2013/14 2018/19 A SUMMARY Introduction Bolton NHS Foundation Trust was formed in 2011 when hospital services merged with the community services
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support The Open and Honest Care: Driving Improvement organisations to become more transparent
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationSheffield. Juventa 4 Care Ltd. Overall rating for this service. Inspection report. Ratings. Good
Juventa 4 Care Ltd Sheffield Inspection report 26 Halsall Drive Sheffield South Yorkshire S9 4JD Tel: 07908635025 Date of inspection visit: 15 September 2017 18 September 2017 Date of publication: 11 October
More informationRoyal United Hospital Bath NHS Trust
Royal United Hospital Bath NHS Trust Royal United Hospital Bath NHS Trust Quality Report Coombe Park Bath BA1 3NG Telephone: 01225 428331 www.ruh.nhs.uk Date of publication: 02/06/2014 Date of inspection
More informationQuality Accounts: Corroborative Statements from Commissioning Groups. Nottingham NHS Treatment Centre - Corroborative Statement
Quality Accounts: Corroborative Statements from Commissioning Groups Quality Accounts are annual reports to the public from providers of NHS healthcare about the quality of services they deliver. The primary
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationTRUST BOARD. Jo Furley, Interim Chief Nurse Dr Ben Lobo, Medical Director. Jo Hunter, Deputy Chief Nurse. Mary Heritage, Assistant Director of Quality
TRUST BOARD Document Title: Presenter: Quality Report Jo Hunter, Deputy Chief Nurse Authors: Contact details for further information: Jo Furley, Interim Chief Nurse Dr Ben Lobo, Medical Director Jo Hunter,
More informationWhittington Health Quality Strategy
Whittington Health Quality Strategy 2012-2017 Safe care Effective care Excellent patient experience...caring for you Quality Strategy for Whittington Health Introduction The purpose of this quality strategy
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationAgenda Item number: 9.1. Maggie Bayley, Director of Nursing and Quality
Board meeting date: 15 December, 2011 Agenda Item number: 9.1 Enclosure: 6 Title Quality report Accountable Director: Authors(name & title): Maggie Bayley, Director of Nursing and Quality Maggie Bayley,
More informationMaidstone Home Care Limited
Maidstone Home Care Limited Maidstone Home Care Limited Inspection report Home Care House 61-63 Rochester Road Aylesford Kent ME20 7BS Date of inspection visit: 19 July 2016 Date of publication: 15 August
More informationAiredale General Hospital
Airedale NHS Foundation Trust Airedale General Hospital Quality report Skipton Road, Steeton Keighley BD20 6TD Telephone: 01535 652511 www.airedale-trust.nhs.uk Date of inspection visit: 19-20 and 27 September
More informationTRUST BOARD SAFETY AND QUALITY MONTHLY REPORT SEPTEMBER 2013
TRUST BOARD SAFETY AND QUALITY MONTHLY REPORT SEPTEMBER 2013 1. EXECUTIVE SUMMARY As reported to the Board last month, the reporting on safety and quality to the Trust Board has changed. Each month a summary
More informationItem E1 - Bart s Health Quality Indicators
Item E1 - Bart s Health Quality Indicators 1.0 Purpose 1.1 The purpose of this report is to provide the CCG Board with an update on quality matters across pertaining to our main local Provider organisations.
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationPatient survey report Survey of adult inpatients in the NHS 2010 Yeovil District Hospital NHS Foundation Trust
Patient survey report 2010 Survey of adult inpatients in the NHS 2010 The national survey of adult inpatients in the NHS 2010 was designed, developed and co-ordinated by the Co-ordination Centre for the
More informationGrants Bank Care Home Service Adults Pilmuir Street Dunfermline KY12 0NH Telephone:
Grants Bank Care Home Service Adults Pilmuir Street Dunfermline KY12 0NH Telephone: 01383 620905 Inspected by: Marion Ash Type of inspection: Unannounced Inspection completed on: 5 November 2013 Contents
More informationTendercare Home Ltd. Tendercare Home Limited. Overall rating for this service. Inspection report. Ratings. Good
Tendercare Home Limited Tendercare Home Ltd Inspection report 237-239 Oldbury Road Rowley Regis West Midlands B65 0PP Tel: 01215614984 Date of inspection visit: 20 January 2016 21 January 2016 Date of
More informationNational Patient Experience Survey Letterkenny University Hospital.
National Patient Experience Survey 2017 Letterkenny University Hospital /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017, and to
More informationPatient survey report Inpatient survey 2008 Royal Devon and Exeter NHS Foundation Trust
Patient survey report 2008 Inpatient survey 2008 Royal Devon and Exeter NHS Foundation Trust The national Inpatient survey 2008 was designed, developed and co-ordinated by the Acute Surveys Co-ordination
More informationThe safety of every patient we care for is our number one priority
HUMBER NHS FOUNDATION TRUST INFECTION PREVENTION AND CONTROL STRATEGY 2015-2017 1. Introduction Healthcare associated infections (HCAI) continue to be a major cause of patient harm and although nationally
More informationRenal cancer surgery patient experience February 2014-February 2015
Renal cancer surgery patient experience February 2014-February 2015 The specialist renal cancer team have set high patient experience as one of the key objectives of the specialist renal cancer centre.
More informationRadis Community Care (Leeds)
G P Homecare Limited Radis Community Care (Leeds) Inspection report SF01/SF02 City Mills Peel Street Morley LS27 8QL Tel: 01132523461 Date of inspection visit: 02 August 2016 Date of publication: 03 November
More informationIntegrated Performance Report
Integrated Performance Report M06 September 2014 Presented by: Paul Bostock (Chief Operating Officer) Des Holden (Medical Director) Fiona Allsop (Chief Nurse) Paul Simpson (Chief Financial Officer) An
More informationOpen and Honest Care in your Local NHS Trust
Open and Honest Care in your Local NHS Trust The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationPatient survey report National children's inpatient and day case survey 2014 The Mid Yorkshire Hospitals NHS Trust
Patient survey report 2014 National children's inpatient and day case survey 2014 National NHS patient survey programme National children's inpatient and day case survey 2014 The Care Quality Commission
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Fitzwilliam Hospital Milton Way, South Bretton, Peterborough,
More informationSomerset Care Community (Taunton Deane)
Somerset Care Limited Somerset Care Community (Taunton Deane) Inspection report Huish House Huish Close Taunton Somerset TA1 2EP Tel: 01823447120 Date of inspection visit: 11 January 2016 12 January 2016
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationCare on a hospital ward
Care on a hospital ward People with dementia may be admitted to general hospital wards either as part of a planned procedure such as a cataract operation or following an accident such as a fall. Carers
More informationOpen and Honest Care in your local Trust
Agenda Item: 3 Encl. 3.3 Open and Honest Care in your local Trust Open and Honest Report for Black Country Partnership NHS Foundation Trust February 2017 NHS England INFORMATION READER BOX Directorate
More informationOnline library of Quality, Service Improvement and Redesign tools. Discharge planning. collaboration trust respect innovation courage compassion
Online library of Quality, Service Improvement and Redesign tools Discharge planning collaboration trust respect innovation courage compassion Discharge planning What is it? A specific targeted discharge
More informationRBCH Actions to meet CQC Essential Standards
RBCH Actions to meet CQC Essential Standards REGULATION 17 How the regulation was not being met Patients, their relatives, and staff told us about incidents where people had not been treated with dignity
More informationYou said We did. Care Closer to home Acute and Community Care services. Commissioning Intentions Engagement for 2017/18
Commissioning Intentions Engagement for 2017/18 You said We did Care Closer to home Acute and Community Care services Top three priorities were: Shifting hospital services into the community Community
More informationEngagement Summary. North London Partners Urgent and Emergency Care Programme. Camden Barnet Enfield Haringey Islington
Engagement Summary North London Partners Urgent and Emergency Care Programme Camden Barnet Enfield Haringey Islington Introduction This report summarises a year-long programme of engagement undertaken
More informationWorcestershire Acute Hospitals NHS Trust
Worcestershire Acute Hospitals NHS Trust Worcestershire Royal Hospital Quality Report Charles Hastings Way Worcester WR5 1DD Tel: 01905 763333 Website: www.worcsacute.nhs.uk Date of inspection visit: 12,
More informationEastgate Care Ltd. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good
Eastgate Care Ltd Melbourne House Inspection report Grannis Drive Aspley Nottingham Nottinghamshire NG8 5RU Tel: 0115 929 4787 Website: www.example.com Date of inspection visit: 1 and 2 December 2015 Date
More informationDate of publication:june Date of inspection visit:18 March 2014
Jubilee House Quality Report Medina Road, Portsmouth PO63NH Tel: 02392324034 Date of publication:june 2014 www.solent.nhs.uk Date of inspection visit:18 March 2014 This report describes our judgement of
More informationMilton Keynes University Hospital NHS Foundation Trust
Milton Keynes University Hospital NHS Foundation Trust Review of Staff/ Patient Communication Ward 24 December 2017 Contents Contents... 2 1 Introduction... 3 1.1 Details of the visit... 3 1.2 Acknowledgements...
More informationNational Patient Experience Survey South Tipperary General Hospital.
National Patient Experience Survey 2017 South Tipperary General Hospital /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017, and to
More informationInpatient Experience Survey 2016 Results for Dr Gray's Hospital, Elgin
Results for, Elgin August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation in hospital
More informationInpatient Experience Survey 2016 Results for Royal Infirmary of Edinburgh
Results for August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation in hospital
More informationInpatient Experience Survey 2016 Results for Western General Hospital, Edinburgh
Results for, Edinburgh August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Marys Nursing Home 344 Chanterlands Avenue, Hull, HU5 4DT
More informationInVent Health Limited
InVent Health Limited InVent Health Limited Inspection report Unit 47 Basepoint High Wycombe, Cressex Enterprise Centre Lincoln Road, Cressex Business Park High Wycombe Buckinghamshire HP12 3RL Date of
More informationPatient survey report Survey of adult inpatients 2011 The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Patient survey report 2011 Survey of adult inpatients 2011 The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust The national survey of adult inpatients in the NHS 2011 was designed, developed
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Marie Curie Hospice Liverpool Speke Road, Woolton, Liverpool,
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Highgate Medical Centre St Patricks Community Centre for Health,
More informationNational findings from the 2013 Inpatients survey
National findings from the 2013 Inpatients survey Introduction This report details the key findings from the 2013 survey of adult inpatient services. This is the eleventh survey and involved 156 acute
More informationSwindon Link Homecare
Cleeve Hill Healthcare Limited Swindon Link Homecare Inspection report 41-51 Westlecott Road Old Town Swindon Wiltshire SN1 4EZ Date of inspection visit: 21 September 2016 Date of publication: 28 October
More informationGolden Years Care Home
Mrs M C Prenger Golden Years Care Home Inspection report 47-49 Shaftesbury Avenue Blackpool Lancashire FY2 9TW Tel: 01253594183 Date of inspection visit: 10 January 2018 Date of publication: 05 February
More informationTrafford Housing Trust Limited
Trafford Housing Trust Limited Trafford Housing Trust Limited Inspection report Sale Point 126-150 Washway Road Sale Greater Manchester M33 6AG Tel: 01619680461 Website: www.traffordhousingtrust.co.uk
More informationRenacres Hall Hospital Patient Engagement Report
Renacres Hall Hospital Patient Engagement Report Report summarising feedback from Patient Engagement activities between 5th November 2015 and 30th March 2016. V.2.3 V1.3 Introduction Healthwatch Lancashire
More information