Strong Minds Child, Youth and Family Case Worker
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- Mavis Williams
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1 Strong Minds Child, Youth and Family Case Worker A. POSITION SUMMARY Position Title: Strong Minds Child, Youth and Family Case Worker Team: Community Initiatives Team Reporting to: Strong Minds Team Leader Reports: None Status: Full Time Location: Fairfield/Carramar Salary SCHADS Level 5 Last Updated September 2017 B PROGRAM OVERVIEW Woodville Alliance is a not-for-profit community organisation providing disability services, early childhood education and childcare and community services including: mental health prevention, early intervention, family and community services and programs for children and young people. We work mainly in South Western Sydney and Western Sydney with centres in East Fairfield, Carramar and Auburn. Strong Minds is one of the programs in the Community Initiatives Team which is funded by the Department of Social Services (DSS) under the Family Mental Health Support Service (FMHSS) program across three locations in Western and South Western Sydney. This program offers early intervention supports to vulnerable families of 0-18 year olds who are at risk of or affected by mental illness to reach their potential. The key aims are to ensure: - Children and young people have improved emotional health and well-being. - Children and young people are able to better manage the different aspects of their lives. - Families and carers are better able to get support to help their children and young people. - Communities have a better understanding of, and response to, mental health issues that affect children and young people. The primary objective is to develop early intervention support to vulnerable families of children and youth at risk of or affected by mental illness to reach their potential. This will involve a focus upon three areas of service: Intensive Long-term support, Short-Term Support and Community education and outreach. C JOB PURPOSE Role Definition The primary objective is to develop early intervention support to vulnerable families of children and youth at risk of or affected by mental illness to reach their potential, through practical assistance, non-clinical therapeutic support, education and information services.
2 D RELATIONSHIPS In order to ensure best practice and quality service delivery is provided within Woodville Alliance (WA), the Community Initiatives Team (CIT) and the Strong Minds team, this position must develop and maintain internal and external networks and relationships. These may include: Work closely with the Strong Minds Team Leader and the Strong Minds Manager, Community Initiatives to ensure the program is effectively delivered and continuously improved Internally work with others within WA and CIT to promote collaboration and ensure the delivery of quality services to clients Work with families, children and young people and the other services who may be supporting them to ensure a co-ordinated client centred approach to case planning and achievement of client goals Connecting with other workers focused upon early intervention and mental health programs from other service providers (government & non-government); Liaising and collaborating with other organisations such as local schools; local councils, Centrelink, child protection agencies and housing providers. Participation in relevant local community events to promote the Strong Minds program and to connect with residents Participation in sector forums such as interagency. E JOB REQUIREMENTS Key Result Area 1 Facilitate Child/Youth focused groups 1. Develop effective partnerships with key stakeholders, in particular those that work with children, youth and families. 2. Provide information about the Strong Minds Program and other WA services to stakeholders. 3. Develop the capacity of children, youth and families through evidence based therapeutic groups. 4. Provide information and education to children, young people and their families to de-stigmatise mental health issues, identify early signs of mental health issues and build resilience for managing mental health issues 5. Raise awareness of mental health in the broader community through creative promotions, festivals, entertainment, and through media promotions. 6. Use culturally appropriate information and practices to target local community groups within the South-West Sydney and Western Sydney Regions. 1. Groups are delivered in areas where communities are hard to reach. 2. Stakeholders refer families who are most in need, to the Strong Minds program 3. Families are equipped to better support their loved ones and their wider community with mental health issues 5. Child/Youth focused groups are evidence based, non-clinical and therapeutic
3 Key Result Area 2 Ensures that services delivered are in line with the Family Mental Health Support Service Program and other funding and policies and procedures. 1. Work within a client-centered and trauma-informed practice framework 2. Understand and ensure delivery of support services in line with policies, procedures and funding requirements 3. Establish and implement effective referral partnerships and procedures 4. Ensure effective client assessment procedures are implemented 5. Collaboration with other agencies to ensure effective holistic services to clients 6. Promote safety of self and clients and ensure effective communication, management and reporting of incidents and risks 7. Undertake case work based on a caseload assigned to you as agreed with the Team Leader and Manager, Strong Minds The split of intensive and short term clients is consistent with funding requirements (Target: 100% of short term and intensive cases allocated to the team achieved) Positive feedback from referral partners (Target: >90% of referring organisations report they are satisfied with the SM service) Clients satisfied with the service they receive from the Strong Minds Team (Target: >85% of clients) Clients are satisfied with the level of decision making and control they have over the service they receive from Strong Minds team (Target: >80% of clients) Review of client outcomes indicates clients are meeting their case plan goals (Target: >80% of clients meet their case plan goals) All clients classified as requiring intensive support, must have a family action plan (in partnership with the family) within 30 days of the initial assessment (Target: 100% of intensive clients with a case management plan) Client records are accurate and timely (Target: >90% of case notes are completed within 24 hours of the service contact/ session) Case workers utilize the WorkSafe Guardian App and other procedures provided by Woodville Alliance to promote worker safety (Target: all case workers following safety procedures 100% of the time) Key Result Area 3 Provision of short and long term assistance to families 1 Provide short term assistance for families including: - need assessments, information and referrals, - limited practical assistance - home-based support and advocacy. 2. Provide long term assistance to families including: - Assessment of child and family risk factors, protective factors and needs. - Identification of goals from which a Family Action Plan can be developed. - Practical assistance and home based care. - Supportive counselling and family interventions. - Referrals to alternative Services. - Case coordination based on family action plans, advocacy and targeted therapeutic groups. Monthly and Annual numerical KPI s as set by Strong Minds Team Leader and Manager.
4 Key Result Area 4 Contribute to continuous improvement. 1. Contribute to the development, continuous improvement and evaluation of family support strategies (particularly strengths based, early intervention and prevention) in consultation with children, young people, families, carers, support workers, staff of mental health services and the Community Initiatives Team. 2. Keep up to date on the latest research and best practice approaches to family support, children and youth, and mental health strategies. 3. Participate in regular clinical supervision around specific cases as well as general supervision based upon KPIs in service planning and provision to overcome challenging issues or relationship breakdowns. 1. Qualitative and quantitative evaluations confirm that the approach to service provision builds resilience in families to manage mental health issues. 2. Uses staff development days and other times to build knowledge around job specifics. 3. Internal supervision and group supervision supports reflection on practice. Key Result Area 5 Be an active member of the Community Initiatives Team and (WA) team 1. Participate in Strong Minds and wider Community Initiatives Team meetings. 2. Work cooperatively and respectfully with all Community Initiative Team members. 3. Participate in relevant (WA) events. 4. Accept other assignments not included in the job description as required by the Strong Minds Manager. 1. Contribution of meaningful ideas, respectfully listens to and considers the ideas of others. 2. Team members observe that the worker is cooperative and respectful to colleagues. 3. Attendance at required meetings and events. 4. Flexibility and willingness to take on other tasks within reasonable boundaries. Key Result Area 6 Adherence to Company Policies and Procedures Performance Indicators: Adhere and demonstrate commitment to Woodville Alliance code of conduct and other policies and procedures. Adhere and demonstrate commitment to WHS policies, risk management framework and safe working practices. Adhere to working conditions as stipulated in employment contract. Demonstrate adherence and commitment to meeting all key result areas of position description. Adhere to all relevant employment legislation as dictated by state and federal legislation inclusive of WHS Act 2011 and its regulations. Ensure all activities comply with (WA) & funding bodies policies and relevant legislative and regulatory requirements, ensuring no non-conformance reports.
5 F. RECRUITMENT CRITERIA (The essential knowledge, experience, skills and personal attributes required for the position) REQUIRED COMPETENCIES AND SELECTION CRITERIA 1 Tertiary level qualifications with an approved (RTO) Registered Training Organisation in the areas of Social Work, Psychology or equivalent. 2 Experience working with children and/or young people with mental illness and demonstrated knowledge of mental health issues. 3 Practical experience in providing therapeutic interventions, practical assistance and case management, to children and young people with mental health issues. 4 Experience in delivery of services to culturally and linguistically diverse communities 5 Understanding of safe work practices 6 Promotional and networking skills to community and service provision stakeholders 7 A commitment to social justice 8 Australian Drivers Licence G. OTHER EXPERIENCE AND REQUIREMENTS May need to perform other reasonable duties which are not listed in this position description from time to time to meet our business and operational needs. May be required to travel, with notice, to fulfill your duties. Will be expected to demonstrate a commitment to the principles of quality assurance and continuous improvement. Will be expected to identify quality improvement opportunities; to contribute relevant ideas and suggestions that support a culture of continuous quality improvement. Approval Managers Name Managers Signature and Date Employee Name Employee Signature and Date General Manager Human Resources Name Veronique Besnard General Manager Human Resources Signature and Date
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