12. Additional Service Specific Information

Transcription

1 12. Additional Service Specific 12.1 General Assistance for SNFs SNFs can contact their local KP Skilled Nursing Department for general assistance and requesting Authorizations for ancillary services to Members. The following table indicates which KP Skilled Nursing Department to call based on your location: Service Area Phone Number Antioch, Martinez, Walnut Creek (925) Fremont, San Leandro, Hayward, Union City, Richmond, Oakland (510) or (510) Fresno (559) Manteca, Modesto, Stockton (209) Redwood City (650) Roseville, Sacramento, South Sacramento (916) San Francisco, South San Francisco (415) San Jose, Santa Clara (408) Marin San Rafael (415) Sonoma Santa Rosa (707) Vacaville, Vallejo (707) Requesting Ancillary Services for SNFs Members residing in SNFs may require ancillary services during their stay. These services may include, but are not limited to, therapies, physician specialty consultation, vision, hearing, podiatry, imaging, and lab services. Once a Provider has written an order for an ancillary service, an Authorization should be requested by contacting your local KP Skilled Nursing Department as indicated in the table in Section 12.1 above. KP will work with you to determine the most appropriate provider and venue for providing the requested ancillary service to the Member Laboratory Services Ordering For SNFs Below is information that will assist contracted SNFs, KP SNF managers, and KP's contracted laboratory vendors in addressing claims for laboratory services provided to Members at SNFs as efficiently as possible

2 The main status categories of Members most likely to receive services in your SNF are Skilled or Custodial. Identifying the Member s status category is essential to processing the claim correctly. Lab services are paid in the following manner depending on the Member s status category and whether the service has been authorized by a Plan Physician: Status Category Skilled Custodial, if authorized by Plan Physician Custodial, not authorized by Plan Physician Payment Responsibility Lab services are SNF responsibility KP responsibility CMS if patient has Medicare Part B coverage, or patient, or other responsible party When a Member receives lab services at the SNF, the Member's status category as described above, should be noted on the lab requisition form. This status is usually found in the patient s chart or in the SNF census reports Psychiatric Care Settings KP authorizes psychiatric services for Members at different levels of care, depending on the Member s clinical conditions. Authorizations must be obtained as set forth in Section 4.4 of this Provider Manual. The primary types of settings in which KP authorizes Members care are: Inpatient Hospitalization. This represents the highest level of control (involuntary) and treatment. Hospitalization is intended for interventions requiring very high frequency or intense treatment. Psychiatric Health Facility. This is an inpatient-like setting, but not in an acute care hospital. This type of licensed facility provides a restrictive setting (involuntary) for high frequency or intense treatment. 23 Hour Observation. This level of care provides a restrictive setting for voluntary or involuntary patients, and provides a high degree of safety and security for patients who may be dangerous to themselves or others. This level of care allows for an extended diagnostic assessment to permit a more targeted referral to the appropriate level of care, and provides active crisis intervention and triage. Partial Hospitalization. This level of care provides structured treatment and treatment comparable to that of an inpatient unit, however patients live and sleep at home. This level of care provides daily supervision of high risk patients, medication monitoring, milieu therapy, and other interventions

3 Hospital Alternative Program. This is a hospital diversion program in a residential setting for voluntary patients. This level of care is less restrictive than inpatient and 23-hour holding units, but allows for relatively intensive or frequent interventions, and provides 24 hour monitoring and supervision by behavioral health clinicians with physician case supervision and consultation. Intensive Outpatient Program. This level of care provides a short-term comprehensive program designed as an alternative to psychiatric hospitalization, and is generally appropriate for persons at risk for hospitalization or recently discharged from an inpatient hospital and at risk for re-hospitalization KP Chemical Dependency Services Program Chemical Dependency Services (CDS) are offered at all KP Medical Centers. At 10 KP Medical Centers, a full comprehensive program called KP s Chemical Dependency Recovery Programs (CDRP) is offered. Transitional Residential Recovery Services (TRRS) are authorized through CDRP. Working closely with CDS level providers, CDRP is designed to enable chemical dependency clinicians to determine the appropriate level of chemical dependency care. The 6 levels of chemical dependency care available through KP s Chemical Dependency Recovery Programs are listed below. It is important that you contact the CDRP for your subregion to obtain authorization prior to provision of services. All services are offered based on medical necessity and in accordance with the patient's Evidence of Coverage (EOC). Service Chemical Dependency Residential Services (CDRS) Transitional Residential Recovery Services (TRRS) Day Treatment Chemical Dependency Intensive Recovery Program (CD IRP) Chemical Dependency Services (CDS) Opioid Agonist Therapy Description Residential/ inpatient detoxification, 3-5 days in a medical facility with nursing-level care overseen by a physician Provides 24 hour/day non-medical residential programming, with counseling and educational services. Length of stay is based on medical necessity. Daily outpatient program, typically days in length, providing therapy and educational services 6-8 hours each day An 8 week program of outpatient therapy and educational services provided at least 4 days/week for 2-3 hours each day A program of outpatient therapy and educational services provided at least 1-3 days/week for 1-2 hours each day A program of medication assisted therapy, typically contracted out of plan for methadone therapy and internally for buprenorphine therapy

4 Levels of Care and Description of Chemical Dependency Services Provided by KP Early Intervention Program. This is a 6 week program for individuals who are unsure whether they have a serious problem with substances, even though there is some evidence suggesting that they do. This program consists of at least one process group per week, and is designed to help patients evaluate their relationship with addictive chemicals. If a patient decides at any time that the problem is indeed serious, he or she may transfer immediately to the appropriate level of treatment. The program may vary slightly by sub-region. Family and Codependency Programs. These are a series of programs ranging from brief education for family members to intensive treatment for serious codependency issues. These programs are available to Members whether or not the chemically dependent person is in treatment. Adolescent Treatment Program. This is a multilevel program designed to help adolescents and their parents evaluate the extent of their problems with psychoactive chemicals, to decide what steps they are willing to take to address these problems, and to provide more intensive treatment. The program includes adolescent groups, parent groups, multifamily groups, and individual and family sessions with a Case Manager Special Needs Plan (SNP) KFHP offers a Medicare Advantage special needs plan (SNP) enrolling beneficiaries who are eligible for Medicare and full benefits under Medi-Cal. As a special needs plan, KFHP is required to provide a model of care (MOC) that addresses the special needs of these Members. All SNP MOCs must include the following elements: Description of Overall SNP Population Description of Subpopulation Most Vulnerable Beneficiaries SNP Staff Structure Health Risk Assessment Tool Interdisciplinary Care Team Care Transition Protocols Specialized Expertise for Provider Network Use of Clinical Practice Guidelines and Care Transitions Protocols Training for the Provider Network Quality Improvement Performance Plan Measurable Goals and Health Outcomes SNP Member Satisfaction

5 Ongoing Performance Evaluation of MOC Dissemination of SNP Quality Performance SNPs must collect data on quality indices as required and in concert with the KP program plan. SNPs must also provide a chronic care improvement program (CCIP) which has methods to identify beneficiaries with multiple or severe chronic conditions who would benefit from the CCIP and a mechanism to monitor beneficiaries in CCIPs. Please contact your local SNP clinical lead or team members if you have additional questions about the program or your SNP patients Autism Spectrum Disorder (ASD) Services Providers must provide Behavioral Health Treatment (including, but not limited to, Applied Behavior Analysis Services) as defined by California Health and Safety Code Section (c)(1), Speech Therapy, Physical Therapy and Occupational Therapy in accordance with the requirements set forth in California Health and Safety Code Section , including providing Services through Qualified Autism Service Providers who supervise and employ Qualified Autism Service Professionals or Qualified Autism Service Paraprofessionals who provide and administer Behavioral Health Treatment (as those terms are defined by California Health and Safety Code Section (c)(3)-(5)). Providers must ensure (and provide documentary evidence to KP upon request) that all such Qualified Autism Service Providers, Qualified Autism Service Professionals and Qualified Autism Service Paraprofessionals meet the licensure, certification, experience, competence, approval, training and other requirements set forth in California Health and Safety Code Section in order to provide Behavioral Health Treatment and, if necessary, Provider shall, at its cost, provide necessary training and experience to such individuals