Care Management Resource Center Approved Self Management Training Programs

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1 Certification/ Health Sciences Institute Chronic Module 1: Population Health Improvement Care Professional (CCP) Module 2: Chronic Diseases Certification. Contact: Jessica Module 3: Lifestyle Management Lambert; Module 4: Health Coaching Registration/Website: log.php?item=5 Phone number: Module 1: Population Health Improvement The New Health Care Environment Assessing & Improving Health Care Quality Chronic Care Improvement Wellness, Disease Management & Care Management Practice Module 2: Chronic Diseases The Big Five Chronic Conditions Key Chronic Conditions Issues of Late-Life Module 3: Lifestyle Management Diet & Nutrition Weight Management & Bariatric Surgery Fitness, Physical Activity & Mind/Body Health Stress Management Tobacco Cessation Module 4: Health Coaching Behavior Change Theory, Science & Practice Applications Miller & Rollnick MI Health Coaching Framework MI Health Coaching Patient Challenges MI Individual & Team Skill-Building Activities Manual: 350 page color text and health coaching handbook/reference Learning Activities: Comprehensive library of interactive learning activities to build skills in population health, chronic disease care and self-care support MI Skill-Building Practice Activities: Skill-building and practice activities Expert Presentations: Presentations delivered by over 25 HealthSciences faculty on topics that fit the learner's team role and interests. Social Media: A LinkedIn group of over 1,000 is available to CCP ; a Twitter feed for wellness, chronic care and health coaching news updates. Self-study online modules; Required reading Self-directed CCP program (40 hours). certification exam may be of CCP Learning & completed for national Reference CCP certification. Manual Open-enrollment, may Expert panel After begin program anytime. advisory board. To view faculty contributors you may visit hsciences.org/fac ulty Certification: CCP provides access to all CE hours required for recertification with nationallyrecognized experts. CE certificate: (40 Both hours) that may be submitted for licensure renewal or employer verification. Preapproval for nurses, case managers and physicians Cost of Program: $1,395. Michigan demonstration program staff receive a 25% discount, which brings the tuition from $1,395 to $1,046. Health Sciences Institute Motivational Interviewing (MI) Intensive Contact Person: Jessica Lambert; support@healthsciences.org Phone: Registration /website: log.php?item=25 The MI Health Coaching Intensive prepares health care team members in a highly effective skillset for engaging patients and facilitating health behavior change in brief encounters. Readings and online MI skill-building activities from the Chronic Care Professional (CCP) Health Coach Program are included for a common foundation and seamless transition. Self-directed activities for learner engagement, interaction and skillbuilding. Individual coaching for building patient engagement, self-care and lifestyle management support skills using the validated Health Coaching Performance Assessment (HCPA). Training and practice using the fourstep MI health coaching framework with attention tocommon health coaching challenges and the needs of special populations. Final HCPA RHC-I proficiency determination (included in the tuition fee). Includes readings, webinars, skill-building activities, and giving and receiving feedback on coaching skills using the HCPA. Self-Study on line Total Hours to complete modules. program: 30 Required reading of CCP Learning & Reference Manual and online activities and on-demand webinar presentations. Open enrollment, may MINT trainers CCP Certificate: See CCP Certificate begin program anytime. only. Team led by Participants twice NIH funded completing all MI authority Dr. Susan program requirements Butterworth and within 12 weeks Dr. Blake Andersen, post doctoral trained in behavioral medicine. receive a 30-hour certificate of completion (preapproved for CCP recertification). RHC-I is awarded upon demonstration of RHC-I level proficiency on the HCPA and completion of all additional RHC-I training requirements. Both $1, Page 1 of 5

2 Certification/ Health Sciences Institute Population Health Improvement Learning Collaborative Note: This is part of the CCP Certification Program. Contact: Jessica Lambert; Reference: Note: This does not satisfy the selfmanagement support training requirement. It is for informational purposes only. HealthSciences and the not-for-profit PartnersinImprovement Alliance offer noncommercial, cutting edge presentations from thought leaders and practice experts in chronic care and health coaching from Harvard, Mayo Clinic, Cleveland Clinic, Kaiser Permanente, among others. NOTE: This is available to individuals that complete the Chronic Care Professional Certification Topics have included medication adherence, MI-based health coaching, comorbid chronic illness and depression, chronic disease treatment updates, electronic medical records, chronic pain management, transitional care and rehospitalization avoidance, among others. CCP professionals will receive a PDF copy of each webinar and CE certificate. Webinar One-hour per month, ten months per year. Webinar Monthly Faculty presenters from Mayo Clinic, Harvard, Cleveland Clinic, Kaiser Permanente, Oregon Health & Science University. Each event is preapproved for 1.0 hour toward CE recertification for Chronic Care Professional (CCP) and Registered Health Coach (RHC) certification. CE certificate and CE hours preapproved for CCP recertification. Statewide We offer the live events for free to anyone in a healthcare related field. The on-demand replay through the library is for CCP s only but anyone can join the monthly events live Care Management 101: Self- Management Training for Primary and Specialty Care Offices Contact: Lynn M. Klima MSN, RN, FNP,BC LKlima0514@gmail.com; Phone: Registration Link: /r/ Analyzes population health indicators in community of origin Articulates the connection of Care Managers and Self- Management to the patient centered medical home. Demonstrates an understanding of the role of the, HCM, and MCM roles embedded in a practice. Applies the 5 step CM process and how it applies to common chronic conditions in the primary care and specialty setting. Verbalizes how to obtain appropriate patients for screening into caseload based on risk factors. Identifies CORE care management functions that are used in primary and specialty care. Demonstrates foundational skills utilized with motivational interviewing to assist patients with behavior change. Demonstrates assessment skills to determine patient readiness for behavior change. Identifies barriers to self-management through the application of advanced assessment strategies/tools available for primary and specialty care. Identifies key components to care mapping. Develops care maps to support short and long term interventions that facilitate patient engagement and cost-effective care. The chronic illness experience and promoting quality of life-empowering the patient. An overview of the chronic care model and PCMH requirements that include care management. The 5 step care management process- how does this work in the office setting? Identification of appropriate patients for a caseload using evidence-based care guidelines-hitting the sweet spot. Self- Management Support and the care manager role: Collaborative goal setting Developing the patient care plan with active goals Assessing common barriers to patient adherence Motivational interviewing to support adherence to treatment The Care Mapping Process: Standardizing your work to achieve optimal clinical success. Toolkit Reference materials Care Maps 1:1 coaching Lunch and Learn post training are offered. Blended Total hours to complete include Inperson, Live program: 12 hours. Selfstudy on line modules. A distance learning program is NOW available. This DISTANCE option is reserved for distance learners who would be traveling an extensive distance to a site based training. Please contact Lynn Klima for complete On site by request, generally the Ann Arbor area. Offered Monthly; individualized training dates available by request.the next dates are: Tuesday, August 2, 2016 from 9:00 AM - 3:00 PM EDT and Wednesday, September 21, 2016 from 9:00 AM - 3:00 PM EDT Provided by seasoned care managers (NP, RN, CDE, MSW) trained by Geisinger Health Yes, at program completion Approved for 10 continuing education hours for Michigan Nurse relicensure Both 450 per person; group discount available, contact Lynn Klima Empowerment- Based Case Management and Skills Training Martha Funnell, MS, RN, CDE, Robert Anderson, EdD, UMHS mfunnell@med.umich.edu For questions or to register contact: csauter@umich.edu Level 1: Empowerment-based case-management training for medium complexity patients. This oneday course is designed for case managers who will be working with medium complexity patients to help them make lifestyle and other behavioral changes. This empowerment-based training includes communication skills related to responding to emotional concerns and setting selfdirected behavioral goals. Lecture/discussion/powerpoint slides/video I-SMART Goal setting form; Concerns Assessment Form; Book: 101 Tips for Behavior Change Face to face with 1 day training as online or requested Regional locations with As needed. Next 2016 Dates: March 28 and April 4 from 8:00 AM to 12 Noon. Participants must attend both to receive MiPCT selfmanagement certificate. See attached CVs: Marti Funnell, MS, RN, CDE, Cecilia Sauter CDE, Bob Andersen 8 Both $500 estimate Page 2 of 5

3 Certification/ This program offers three levels of sequential training designed to address different levels of case management and patient complexity and a train the trainer program. Each of the programs is offered in person with follow-up through video or telephone group conferencing. Level 2: Empowerment-based case-management Lecture/discussion/powerpoint training for high complexity patients. An slides/video additional one-day course designed for case managers who work with high complexity patients. This course would build on the skills of the Level 1 course for the medium complexity case managers. It would include reinforcement of skills taught in the one-day course, and add facilitation skills for group visits and additional communication skills, such as the Motivational Interviewing OARS approach Book: 101 Tips for Diabetes Educators; Tracking form for topics covered; Diabetes Empowerment Survey Face to face with 1 day training (Level 1 on-line or training a prerequisite) Regional location with As needed See attached CVs 8 Both $500 estimate Level 3: Train the Trainer. A two-day train the Lecture/discussion/powerpoint trainer course that would include reinforcement of slides/video the skills taught in the Level 1 and 2 courses for invited, as well as advanced facilitation and training skills. Participants will have an opportunity to practice facilitating all activities in the Level 1 and 2 courses. At the end of the this course, those who achieved the desired level of would be certified as trainers for Level 1 or Level 2 training. Book: Patient Empowerment: The Art and Science of Diabetes Education Face to face with 2 day training (Level 1 and on-line or 2 trainings a prerequisite Statewide As needed See attached CVs 16 Both by inviting previous regional $1000 estimate Michigan Center for Clinical Systems Care Management Process basaed on nationally See Workshop Objectives Improvement (Mi-CCSI) Care recognized standards as outlined in the Management: Team-Based Care Commission for Case Management and Case Optimizing the Role of the Care Management Sociaty of America guidelines. Manager Contact: Kristen Gildner Care Plan Development Review and practice at kristen.gildner@miccsi.org care plan components, case study & examples Phone: ext. 13 Overview of the Chronic Care Model Identify Additional training dates available if key components and application in care minimum number of management are met. Please contact Kristen Effective Inter-Professional Communication Gildner for more Review, practice and discuss effective team Website: communication strategies Introduction to Motivational Interviewing Provide understanding and practice MI processes and skills, and discuss strategies for continued learning of MI skills Effective Communication & Health Literacy Review, provide awareness and discussion of effective patient communication Clinical Workflows Provide an overview of workflow value and use pertaining to provider delivered care management. Care Manager Simulation Experience Develop an awareness of strengths, opportunities, and identify continued growth/development needs Insurance Product Overview - Basic review of the varied insurance products available through payers and CMS. Care Manager Simulation Center Care Plan Examples CM Process Checklists Scripting Examples Billing/Coding Crosswalk Videos Hands-on activities/skills development Care Manager Manual & Toolkit In person, live and selfstudy online modules 22 Hours (including selfstudy and on-site training) or other Grand Rapids statewide location with attendees. Contact Kristen for more 2016 Training Dates: Grand Rapids location: March April May June 2-3 July August September October November December 1-2 Additional dates available if attendees. Please contact Kristen Gildner for more Register at our website: Master trainer that is CCM certified and has vast experience in care management, care manager supervision and care manager training, well experienced care managers, care manager supervisors and MINT trained and associated motivational interviewing program Certificates of Completion Nurses: Michigan Board of Nursing CCM Nurses: Commission for Case Manager Certification Social Workers: Michigan Social Work Continuing Education Collaborative This continuing West nursing education activity was approved for a total of 11.5 contact hours by the Michigan Nurses Association, an approver of continuing nursing education by the Michigan Board of Nursing. This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM board certified case managers (CCMs). The course is approved for 14 contact hours. This course is approved by the Michigan Social Work Continuing Education Collaborative. The course is approved for 14 contact hours. Course Approval No.: Michigan; will travel to other locations if at least 10 attendees Variable: Member/Nonmember rates. $150 mbr, $250 non-mbr. Please call Kristen Gildner at ext. 13 for more details. Page 3 of 5

4 Certification/ Moderate Care Manager Training, Practice Transformation Institute, oderate-care-manager-program/ Contact: Mike Mellor Phone: The below are topics covered in the workshop. Introduction to Care Management Communication and Team Building Shared Decision Making Flinders Model Motivational Interviewing Health Coaching Health Literacy and Cultural Competency Evidence Based Guidelines Transitions in Care Working and Thriving in a Patient Centered Medical Home Practice Transformation Institute is offering classes designed to educate health care professionals in the specifics of primary care management. The purpose of the course is to provide health care team members with a general knowledge base and skill set for developing moderate care management processes to help provide care management and coordination to adult and pediatric patients with mild to moderate illness, with the ultimate goals being to control and minimize the risks associated with chronic conditions while helping prevent the development of chronic conditions in at-risk patients. Participant Guide Prereading, assignments, various resources/tools to enhance care manager delivery Moderate Care Manager training will be a blend of seven (7) ondemand courses and two (2) onsite training days. All 9 must be completed to meet the requirement. The just under 19 learning hours. On-Demand Course Features: Complete at a time that fits your schedule / Access and review course content from your computer, ipad, iphone or Android device. On-demand course details will be sent via after you register. Practice Transformatio n Institute, The Physician Training Center, John R Madison Heights, MI PTI can bring this workshop to your location. This offered multiple times a year. Please contact Mike Mellor for more Mike@transformcoach. org or Students will PTI awards 1.8 have the IACET credits opportunity to learn from many instructors with different backgrounds. Instructors will have one or more of the following: PhD, RN, CCM, RN, MSW, MSN, PharmD Nurses: Our workshops can help you meet the continuing education requirements for Michigan nurses. Carla at cirvin@transform coach.org for more Statewide $500 National Society Health Coaches NSHC recognizes a higher level of education, knowledge, skill and supervised practice that healthcare professionals have acquired in patient/family communication, psychosocial aspects of illness and recovery, health teaching/learning assessment and methods, and care management of those with health conditions, both acute and chronic. Program content is based on this premise. 1. Introduction to Evidence-based Health Coaching 2. Identifying Your Communication Style 3. Are You Listening? 4. Tapping into the Client's Learning Style 5. Facilitating Health Behavior Change 6. Guiding the Health Coaching Agenda & Goal Setting 7. Motivational Interviewing (MI) 8. Wellness and Prevention 9. Evidence-based Practice Interventions for Chronic Conditions 10. Measuring Health Coaching Outcomes 11. Putting it All Together! Quick Quizzes/Concept Applications Forms & Tools Guided Self-Study Program with online testing. On average, 70 hours of focused self-study and actual practice are needed to generally be commensurate with testing success. However, differences in individual study habits, reading speed & comprehension should be taken into account. entirely. All testing is conducted online. The NSHC Testing Area is accessible 24/7. The National Society of Health Coaches (NSHC) works closely with its distinguished Professional Advisory Board, professional practice associations, MINT Trainers, and others in professional and private practice to establish its standards for core competencies, training, and testing. or CECs upon Passing at no additional charge: 28.2 (60 minute hr.) or 33.8 (50 minute hr.) National Cost Per Program: $465 +S/H Shipment includes: Hard copy Program Manual, Audio CD, and Quick Reference Pocket Guide Page 4 of 5

5 Certification/ Clinical Health Coach ne-overview/ Please contact Kathy Kunath at (515) or with questions. Describing the emerging role of health coaching in today s new world of healthcare Exploring both the art and science behind coaching strategies and techniques Explaining the shift that empowers patients to set attainable health goals and more importantly, achieve health behavior change! Demonstrating effective health coaching techniques Practicing down to earth coaching and communications concepts that deepen the conversation with patients and families Focusing on key elements of a coaching conversation in a clinical environment Integrating health coaching within population health management Discussing team-based care and care management strategies that support patient centered care Framing the importance of health literacy and effective healthcare communications within a health coaching model Modules 1 and 2: Foundational Health Coaching Topics Modules 3 and 4: Real Life Application plus introduce additional coaching strategies to diversify the learner s tool box of health coaching techniques and options. Module 5: Healthcare Communications. Module 5 moves into multiple key topics that serve to integrate health coaching strategies with care management models and the health coach role. Upon completion of the first two modules, will be invited to join in weekly teleconference coaching calls. It is highly recommended that choose a buddy coach to practice new coaching concepts and skills. The learning portal for training is web based and accessible from a variety of devices that can access the web. Information is delivered through either videotaped on-camera presenters or voice-over slides. Most presentations are accompanied by easy- to- print worksheets, activities, and resources. Clinical Health Coach Training online is estimated to require approximately 4-6 hours per week of online study and an additional minutes of outside practice/activity fulfillment. Clinical Health Coach training online offers five learning modules and should anticipate spending at least 5-6 weeks to complete the program. Learning, Onsite, or Combination of both Three training options: Faculty is from 1.Web based 2.Onsite the Iowa Chronic 3.Fusion, which offers Care Consortium elements of both online and onsite. There are three sites for Fusion training in 2016: Phoenix, Indianapolis, and Chicago. For onsite training, submit a request form located on web site. CME credit and Nursing CE contact hours available. Other healthcare professionals may request a certificate of participation from IPMA. online available. Full CME/CEU learner National objectives, credit specifications, disclosures and contact information for the accrediting body, Interstate Postgraduate Medical Association, and the sponsoring organization, Iowa Chronic Care Consortium, will be upon registration. Clinical Health Coach Training & Competency : Standard pricing $1220 or one payment of $988. Group discounts at 5 registrations. Fusion training individual registration $1,400. Integrated Health Partners Selfmanagement Support Training of the theory, principles and skills of motivational This 8 hour training includes an intensive overview Contact: Bethany Chester; interviewing and brief action planning. chesterb@integratedhealthpartners Participant s will be evaluated by the.net trainer using an MI coding tool, brief action Phone: planning algorithm and trainer feedback. 1. Participant will describe/demonstrate the spirit/style and key principles of motivational interviewing Learning activities include Face-to-face demonstrations, videotape examples, case studies, role plays and 2. Participant will demonstrate use significant participant of basic MI skills practice with feedback 3. Participant will effectively from the trainer. identify change talk 4. Participant will demonstrate effective ways to deal with resistance 5. Participant will demonstrate giving education/advice in the spirit of MI 6. Participant will demonstrate use of principles for brief action planning Total 8 hours of face-toface training; will accommodate length of modules from 2 hours to 8 hours Integrated Health Partners or at site as requested if sufficient Open enrollment; course will be held with enough enrolled MINT trained registered nurse with significant experience in care management completion; will apply for CME Will apply for CME Both Cost of program: Free for IHP members; $350 per participant for on-site at IHP office; at requested off-site to be negotiated Page 5 of 5