Harmoni: The TeleHealth Perspective from a 111 and Out of Hours (OOH) provider

Size: px
Start display at page:

Download "Harmoni: The TeleHealth Perspective from a 111 and Out of Hours (OOH) provider"

Transcription

1 Harmoni: The TeleHealth Perspective from a 111 and Out of Hours (OOH) provider Tuesday 26 th June 2012 Steve Turner Director of Acquisitions and Strategy

2 Harmoni Overview Harmoni are leading independent provider of OOH Healthcare in UK. Patient care to 8 million+ patients with 23 PCT s Harmoni started as GP co-operative in NW London in 1996 & still have in excess of 300 GP shareholders All of our solutions are supported by state-of-the-art healthcare applications, information management and technology solutions During the last five years extended our Healthcare services to approximately one million new patients every year Although we are a private company all of our services are free to the patient at the point of delivery Page 2

3 What do we do and how? Established provider of OOH to the NHS. CQC registered We handle over 1 million Healthcare calls per annum-plus F-2-F and also provide: UCC s, WIC s, RMC & 111 Prison HealthCare: SARC s Forensic and Custody suites We specialise in Demand management services; all delivered via our Smartcare service Page 3

4 Harmoni s Smartcare model Page 4

5 111-what is it? NHS 111: new service improving patients access local NHS healthcare services-all over England by April Some exceptions for 6 months Mantra for patients is Call 111 if: They need medical help fast but it's not a 999 emergency They think they need to go to ED or need another NHS urgent care service They don't know who to call or don't have a GP to call They need health information or reassurance about what to do next For immediate, life-threatening emergencies, call 999 In essence replacing NHSD Page 5

6 111-How does it work? A 24/7 by 365 service staffed by Health Care Advisers, supported by experienced nurses They ask patients questions assessing symptoms using NHS Pathways-then give healthcare advice to direct patients to most appropriate local service such as: ED; WIC; Community Nurse; OOH GP; UCC; Emergency dentist or a late-opening chemist 111 team will attempt to book appointments if required If 999 is required they will make call Page 6

7 Harmoni 111 delivery Current Services: Hillingdon and Croydon Preferred Provider: Wandsworth Suffolk South West Bristol, North Somerset, South Gloucestershire, Wiltshire, Gloucestershire, Swindon, Bath and North East Somerset South East Coast Kent, Surrey and Sussex. (In partnership with the South East Coast Ambulance Service) Other Bids Awaiting results of a further 10 bids Page 7

8 DH & CQUIN (Commissioning for Quality and Innovation) Whole System Demonstrator (WSD) programme shown the effectiveness of Tele-Health. DH adamant that Tele-Health is now major part of future vision of NHS & the 3ML industry commitment letter stated We will also work with the NHS to integrate Telehealth into all appropriate clinical pathways including Mandated Innovation Health and Wealth themes embedded in the NHS Innovation Health and Wealth Document of Of these, one is specific to TeleHealth; To rapidly accelerate use of assistive technologies aiming to improve the lives of at least 3 million people over next 5 years From April 2013 compliance with all High Impact Innovations will become prequalification requirement for CQUIN payments Page 8

9 Tele-Health Generic Tele-Health must be part of integrated care pathway & 111 natural bed-fellow Potential monitoring of Kaiser triangle patients: 15 million patients in UK with LTC s Level 1: 70% or 10.5 million: Supported self care: medication concordance-when to take pills-advice and reminder service Level 2: 25% or 3.7 million: Disease Management-monitoring of patients via remote technology. Level 3: 5% or 790,000: Complex Needs-1or more LTC s-possible requirement of intervention and case management. Page 9

10 Harmoni Offering Harmoni will use 24/7 Regional Clinical Contact Centres to monitor patients: Service Provision IGSOC compliant -fundamental criteria for all NHS and 3rd party organisations who provide services for the NHS Providing services within N3-national secure broadband network data passing across N3 is not encrypted & does not meet Caldicott guidelines Patient identifiable info is transmitted via or Fax it must go via N3 in NHS net or NHS netfax. (Not just sent in via N3) Patient readings from Tele Health equipment can go via N3 as long the patient cannot be identified by them. i.e discrete number not NHS number. Patient triage or advice passed via telephone should be recorded in case of SI s/complaints. Use of VOIP GP s able if they wish to monitor patient readings via Smartcare Portal. NB GPs will retain CG responsibility for patient Page 10

11 Process Map -111 Integration, Reporting & Governance Page 11

12 Tele-Health Best of Breed Monitoring by tele-health systems should be best of breed solution and hardware agnostic: Horizontally integrated service Allows TeleHealth hardware to be cost effective allowing commissioners to source the lowest price & better VFM Harmoni s understanding of specialities, clinicians & locations enables commissioners to deliver most clinically appropriate local pathways TeleHealth alone not panacea to stem rising costs in the NHS; however if part of integrated clinical pathway it will revolutionise Healthcare in UK & further afield Page 12

13 Vision TeleHealth cannot purely be about cost savings A community that implements TeleHealth should have objective to focus upon all sections of society who will benefit from assisted living Those in Nursing homes either by choice, or circumstance, can continue to live and be monitored in this environment End of life patients should be given access to Tele-Health services so that they can be monitored both face to face and remotely 3ML can be hugely beneficial to many of the UK s population Page 13

14 Any questions? Page 14

NHS 111. Introduction. Background

NHS 111. Introduction. Background NHS 111 Introduction The NHS 111 service is being introduced to make it easier for the public to access healthcare services when they need medical help fast, but it s not a lifethreatening situation. The

More information

ALZIRA RIBERA SALUD. How the Alzira model for integrated care achieves the best outcomes for it s citizens

ALZIRA RIBERA SALUD. How the Alzira model for integrated care achieves the best outcomes for it s citizens ALZIRA RIBERA SALUD How the Alzira model for integrated care achieves the best outcomes for it s citizens What is the Alzira Model? A model of Integrated Care that started its life in 1993 when a new form

More information

Clinical Strategy

Clinical Strategy Clinical Strategy 2014-2018 Contents About the clinical strategy Page 2 About our Trust Page 3 What we stand for Page 6 Our clinical services Page 9 Supporting our staff Page 12 The five year plan Page

More information

NHS 111 Service Specification

NHS 111 Service Specification NHS 111 Service Specification NHS 111 Programme Version 2.8 November 2011 Document control Audience Document Title Document Status NHS 111 programme and stakeholders NHS 111 Service Specification Approved

More information

The Whole System Demonstrator Trial: delivery, initial results and plans for the future

The Whole System Demonstrator Trial: delivery, initial results and plans for the future MATCH Colloquium 26 th June 2012 Glasgow The Whole System Demonstrator Trial: delivery, initial results and plans for the future Sharon O Callaghan WSD Newham Research and Systems Manager (nb thanks to

More information

CLINICAL GOVERNANCE STRATEGY. For West Sussex PCT

CLINICAL GOVERNANCE STRATEGY. For West Sussex PCT CLINICAL GOVERNANCE STRATEGY For West Sussex PCT 2006 2009 Agreed by the Clinical Governance Committee: 31/01/07 Effective from: 31/01/07 Review: 31/07/07 Page 1 of 8 Contents Page Introduction 3 Principles

More information

NHS Pathways and Directory of Services

NHS Pathways and Directory of Services NHS Pathways and Directory of Services Core Narrative Purpose The NHS Pathways and the Directory of Services core narrative has been designed to support NHS communications leads and/or project managers

More information

REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY PART 1

REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY PART 1 REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY PART 1 Date of Meeting: 24 September 2015 Agenda No: 8.2 Attachment: 14 Title of Document: South West London Collaborative Commissioning programme

More information

Expansion of Individual Placement and Support (IPS) services Proposal Guidance for Wave 1 Funding

Expansion of Individual Placement and Support (IPS) services Proposal Guidance for Wave 1 Funding Expansion of Individual Placement and Support (IPS) services Proposal Guidance for Wave 1 Funding Expansion of Individual Placement and Support (IPS) services proposal guidance for Wave 1 funding Version

More information

Hillingdon 111 Programme: An introduction to the new 111 telephone helpline and Directory of Services (DOS) Helen Delaitre, Lead for Unscheduled Care

Hillingdon 111 Programme: An introduction to the new 111 telephone helpline and Directory of Services (DOS) Helen Delaitre, Lead for Unscheduled Care Hillingdon 111 Programme: An introduction to the new 111 telephone helpline and Directory of Services (DOS) Helen Delaitre, Lead for Unscheduled Care Introducing NHS 111 The easy to remember, free to call

More information

Securing excellence in commissioning for the Armed Forces and their families. March 2013

Securing excellence in commissioning for the Armed Forces and their families. March 2013 Securing excellence in commissioning for the Armed Forces and their families March 2013 Securing excellence in commissioning for the Armed Forces and their families First published: March 2013 Page 2 of

More information

Kingston Clinical Commissioning Group. NHS 111 Service Specification

Kingston Clinical Commissioning Group. NHS 111 Service Specification Kingston Clinical Commissioning Group NHS 111 Service Specification 1 Contents 1. Introduction 2. Local Overview 3. Directory of Services 4. GP Out of Hours 5. Governance 6. NHS 111 Service Specification

More information

Critical success factors that enable individuals to die in their preferred place of death

Critical success factors that enable individuals to die in their preferred place of death Critical success factors that enable individuals to die in their preferred place of death A report based on contributions from End of Life Care commissioners and providers of services within seven PCTs

More information

Equality and Diversity Council 30 October Briefing on the Information Standard for Sexual Orientation Monitoring (DCB2094)

Equality and Diversity Council 30 October Briefing on the Information Standard for Sexual Orientation Monitoring (DCB2094) Equality and Diversity Council 30 October 2017 Briefing on the Information Standard for Sexual Orientation Monitoring (DCB2094) 1. Introduction The purpose of this briefing is to provide an update on the

More information

DRAFT WORK IN PROGRESS. Professor Tim Kendall Mental Health National Clinical Director NHS England and NHS Improvement

DRAFT WORK IN PROGRESS. Professor Tim Kendall Mental Health National Clinical Director NHS England and NHS Improvement 1 DRAFT WORK IN PROGRESS Professor Tim Kendall Mental Health National Clinical Director NHS England and NHS Improvement The future of mental health in England NHSE and NHSI programmes Professor Tim Kendall

More information

Using information and technology to transform health and care

Using information and technology to transform health and care Using information and technology to transform health and care Welcome to NHS Digital We are the national information and technology partner to the health and social care system. We re at the forefront

More information

The interface between Emergency Departments and Urgent Care Centres

The interface between Emergency Departments and Urgent Care Centres The interface between Emergency Departments and Urgent Care Centres Dr Fiona Wisniacki Consultant in Emergency Medicine, Hillingdon Hospital Professor Matthew Cooke Regional Clinical Director (London)

More information

Quality Accounts: Corroborative Statements from Commissioning Groups. Nottingham NHS Treatment Centre - Corroborative Statement

Quality Accounts: Corroborative Statements from Commissioning Groups. Nottingham NHS Treatment Centre - Corroborative Statement Quality Accounts: Corroborative Statements from Commissioning Groups Quality Accounts are annual reports to the public from providers of NHS healthcare about the quality of services they deliver. The primary

More information

Urgent and Emergency Care Review - time to do it

Urgent and Emergency Care Review - time to do it Urgent and Emergency Care Review - time to do it If it s really serious I want specialist care Help me to help myself and not bother the NHS If only they could talk to my GP? Keith Willett Kings Fund 2014

More information

OFFICIAL. Commissioning a Functionally Integrated Urgent Care Access, Treatment and Clinical Advice Service

OFFICIAL. Commissioning a Functionally Integrated Urgent Care Access, Treatment and Clinical Advice Service Our Ref: BH/2015/253 Publications Gateway Ref. No. 03568 NHS England Quarry House Quarry Hill Leeds LS2 7UE Email : england.nhs111@nhs.net To: CCG Accountable Officers CCG Clinical Leaders Cc: Regional

More information

IUC and Vanguard. Greater Nottingham Integrated Urgent Care 1

IUC and Vanguard. Greater Nottingham Integrated Urgent Care 1 IUC and Vanguard The 2016/17 Vanguard funding has been confirmed at 1.3M This funding is to deliver the 8 elements of Integrated Urgent Care by March 2017 With careful management of funds we will be able

More information

Delivering an Integrated Urgent Care Service

Delivering an Integrated Urgent Care Service Delivering an Integrated Urgent Care Service 23 rd March 2016 A confusing (and piecemeal?) service Awareness of 3DNs very different services 3DNs 3 Associations with other 3DNs very different services

More information

FAST Digital Health for Remote Monitoring and Self-Management: A Call for Discipline-Bridging Initiator Project Proposals.

FAST Digital Health for Remote Monitoring and Self-Management: A Call for Discipline-Bridging Initiator Project Proposals. FAST Digital Health for Remote Monitoring and Self-Management: A Call for Discipline-Bridging Initiator Project Proposals (Call 2) December 2017 FAST Digital Health for Remote Monitoring and Self- Management:

More information

The Local Health Economy : Understanding Finance in the NHS

The Local Health Economy : Understanding Finance in the NHS The Local Health Economy : Understanding Finance in the NHS Connaught Hall, Attleborough 20 May 2015 Ann Donkin, Accountable Officer Introduction to NHS Finance Complex to describe, both internally and

More information

21 March NHS Providers ON THE DAY BRIEFING Page 1

21 March NHS Providers ON THE DAY BRIEFING Page 1 21 March 2018 NHS Providers ON THE DAY BRIEFING Page 1 2016-17 (Revised) 2017-18 (Revised) 2018-19 2019-20 (Indicative budget) 2020-21 (Indicative budget) Total revenue budget ( m) 106,528 110,002 114,269

More information

Chase Farm Paediatric Assessment Unit Frequently Asked Questions October 2016

Chase Farm Paediatric Assessment Unit Frequently Asked Questions October 2016 Chase Farm Paediatric Assessment Unit Frequently Asked Questions October 2016 1. What is a Paediatric Assessment Unit (PAU)? The service is led by a Paediatric Consultant and supported by nurses. It sees

More information

SWLCC Update. Update December 2015

SWLCC Update. Update December 2015 SWLCC Update Update December 2015 Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth NHS Clinical Commissioning Groups and NHS England Working together to improve the quality of care in South West

More information

WEST OF ENGLAND ACADEMIC HEALTH SCIENCE NETWORK. Patient Safety Collaborative Annual Report 2016/17. Page 1 of 9

WEST OF ENGLAND ACADEMIC HEALTH SCIENCE NETWORK. Patient Safety Collaborative Annual Report 2016/17. Page 1 of 9 WEST OF ENGLAND ACADEMIC HEALTH SCIENCE NETWORK Patient Safety Collaborative Annual Report 2016/17 Page 1 of 9 Contents 1. Introduction 2. Context 3. Partnerships and Leadership 4. Highlights of our 2016/17

More information

People in Partnership Shane DeGaris Chief Executive

People in Partnership Shane DeGaris Chief Executive People in Partnership Shane DeGaris Chief Executive Performance Infection Control Clostridium Difficile Infection: Trust Attributable MRSA: Trust Attributable 2017/2018 19 Cases (13.1 Cases per 100,000

More information

We need: Better Access Better Health Outcomes Greater Practice Efficiency Reduced Commissioner Costs

We need: Better Access Better Health Outcomes Greater Practice Efficiency Reduced Commissioner Costs We need: Better Access Better Health Outcomes Greater Practice Efficiency Reduced Commissioner Costs What is? 1. Self-help tools that allow patients to safely manage a proportion of their own needs without

More information

Milton Keynes CCG Strategic Plan

Milton Keynes CCG Strategic Plan Milton Keynes CCG Strategic Plan 2012-2015 Introduction Milton Keynes CCG is responsible for planning the delivery of health care for its population and this document sets out our goals over the next three

More information

Our aims Working together to achieve better health and wellbeing

Our aims Working together to achieve better health and wellbeing Our aims 2017-2018 Working together to achieve better health and wellbeing Welcome The South West Academic Health Science Network (SW AHSN) is one of 15 AHSNs set up by NHS England to spread health and

More information

Bristol CCG North Somerset CGG South Gloucestershire CCG. Draft Commissioning Intentions for 2017/2018 and 2018/2019

Bristol CCG North Somerset CGG South Gloucestershire CCG. Draft Commissioning Intentions for 2017/2018 and 2018/2019 Bristol CCG North Somerset CGG South Gloucestershire CCG Draft Commissioning Intentions for 2017/2018 and 2018/2019 Programme Area Key intention Primary and community care Sustainable primary care Implement

More information

SCHEDULE 2 THE SERVICES

SCHEDULE 2 THE SERVICES SCHEDULE 2 THE SERVICES A. Service Specifications Service Specification. 001 Service Commissioner Lead Contracting Lead Provider Lead Period Teledermoscopy Service Dr Nicholas Rayner and Dr Andrew Yager

More information

FOI Summary Issue Avon and Wiltshire Mental Health Partnership NHS Trust (AWP)

FOI Summary Issue Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) FOI 1415-0038 Summary Issue Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) This information related to South Gloucestershire Clinical Commissioning Group Question 1. I am interested in receiving

More information

Tele Stroke ( Telemedicine in Practice)

Tele Stroke ( Telemedicine in Practice) Tele Stroke ( Telemedicine in Practice) Site Royal Surrey County Hospital East Surrey Hospital Frimley Park Hospital NHS Foundation Trust Ashford and St Peter's Hospital NHS Trust Epsom Hospital Surrey

More information

The health coaching experience in NHS Midlands and East

The health coaching experience in NHS Midlands and East The health coaching experience in NHS Midlands and East Dr Penny Newman, GP, primary care adviser, commissioning development, NHS Midlands and East, NHS Institute NHS Institute for Innovation and Improvement,

More information

Agenda Item number: 9.1. Maggie Bayley, Director of Nursing and Quality

Agenda Item number: 9.1. Maggie Bayley, Director of Nursing and Quality Board meeting date: 15 December, 2011 Agenda Item number: 9.1 Enclosure: 6 Title Quality report Accountable Director: Authors(name & title): Maggie Bayley, Director of Nursing and Quality Maggie Bayley,

More information

Addressing ambulance handover delays: actions for local accident and emergency delivery boards

Addressing ambulance handover delays: actions for local accident and emergency delivery boards Addressing ambulance handover delays: actions for local accident and emergency delivery boards Published by NHS England and NHS Improvement November 2017 Contents Foreword... 2 Actions to be taken now,

More information

Electronic Palliative Care Coordination Systems (EPaCCS) Mid 2012 survey report

Electronic Palliative Care Coordination Systems (EPaCCS) Mid 2012 survey report Electronic Palliative Care Coordination Systems (EPaCCS) Contents Overview 3 Purpose 3 Methodology 4 About the respondents 4 Executive summary 5 Project status 6 Project spread 6 PCTs and CCGs covered

More information

Purpose Approval Discussion Information Assurance X. Louise Sturgess, Commissioning Manager for Urgent Care Appendices None

Purpose Approval Discussion Information Assurance X. Louise Sturgess, Commissioning Manager for Urgent Care Appendices None Report Summary Sheet Title Urgent Care Procurements Agenda Item 4.1 Purpose Approval Discussion Information Assurance X Meeting Board Date 29.3.18 Title of Paper Urgent Care Procurements Executive Lead

More information

CCG authorisation Case Study Template NHS Croydon Clinical Commissioning Group. Urgent Care Redesign

CCG authorisation Case Study Template NHS Croydon Clinical Commissioning Group. Urgent Care Redesign CCG name: CCG authorisation Case Study Template NHS Croydon Clinical Commissioning Group Case study title: Urgent Care Redesign CCG case study number: (specify 1 to 5) Does the case study provide core

More information

Urgent and Emergency Care Kings Fund

Urgent and Emergency Care Kings Fund Urgent and Emergency Care Kings Fund Designing the best solutions locally 27 September 2016 Keith Willett Medical Director for Acute Care Provide care as convenient for the patient as complexity of their

More information

INNOVATION, HEALTH AND WEALTH A SCORECARD

INNOVATION, HEALTH AND WEALTH A SCORECARD INNOVATION, HEALTH AND WEALTH A SCORECARD Page 2 CONTENTS 4 EXECUTIVE SUMMARY 6 INTRODUCTION 7 3 MILLION LIVES 9 INTRA-OPERATIVE FLUID MANAGEMENT/OESOPHAGEAL DOPPLER MONITORING 11 CHILD IN A CHAIR IN A

More information

Mental health and crisis care. Background

Mental health and crisis care. Background briefing February 2014 Issue 270 Mental health and crisis care Key points The Concordat is a joint statement, written and agreed by its signatories, that describes what people experiencing a mental health

More information

Sussex Community NHS Trust Action Plan in Response to Recommendations Made by CQC

Sussex Community NHS Trust Action Plan in Response to Recommendations Made by CQC Sussex Community NHS Trust Action Plan in Response to Recommendations Made by CQC England s chief inspector of hospitals has rated the overall quality of services provided by Sussex Community NHS Trust

More information

Clinical Commissioning Group Governing Body Paper Summary Sheet For: PUBLIC session PRIVATE session

Clinical Commissioning Group Governing Body Paper Summary Sheet For: PUBLIC session PRIVATE session Clinical Commissioning Group Governing Body Paper Summary Sheet For: PUBLIC session PRIVATE session Date of Meeting: Tuesday 23 September 2014 For: Decision Discussion Noting Agenda Item and title: Author:

More information

Fast Track Pathway Tool for NHS Continuing Healthcare

Fast Track Pathway Tool for NHS Continuing Healthcare Fast Track Pathway Tool for NHS Continuing Healthcare DH INFORMATION READER BOX Policy Clinical Estates HR / Workforce Commissioner Development IM & T Management Provider Development Finance Planning /

More information

Community Care in England

Community Care in England The Future of Primary and Community Care in England Towards Integrated Care Organisations Nick Goodwin, PhD Senior Fellow, Health Policy, The King s Fund, London Paper to Bsalut/RISAI, Barcelona, 22 nd

More information

Vertical integration: who should join up primary and secondary care?

Vertical integration: who should join up primary and secondary care? Vertical integration: who should join up primary and secondary care? Summary of ippr seminar 27 th February, 2006 A discussion note by ippr was distributed to participants, along with Monitor s paper on

More information

NINA MURPHY ASSOCIATES

NINA MURPHY ASSOCIATES NINA MURPHY ASSOCIATES Review of Out of Hours Services Commissioned by NHS SW London Cluster Patient Care 24 Harmoni HS Ltd and East Berkshire Primary Care February 2013 Reviewers Sheeylar Macey Siobhain

More information

HEALTHCARE. Switch On! The Case for Telehealth ADVISORY

HEALTHCARE. Switch On! The Case for Telehealth ADVISORY HALTHCAR Switch On! The Case for Telehealth ADVISORY 2 Switch On! The Case for Telehealth Switch On! The Case for Telehealth The case for assistive technologies is growing, with a number of successful

More information

Integrating Telemedicine into mental Health Care

Integrating Telemedicine into mental Health Care Integrating Telemedicine into mental Health Care learning from a Care Homes Vanguard Rachel Binks Nurse Consultant Digital & Acute Care Airedale NHS Foundation Trust Chris North Care Home Liaison Team

More information

Urgent and Emergency Care - the new offer

Urgent and Emergency Care - the new offer Urgent and Emergency Care - the new offer If it s really serious I want specialist care Help me to help myself and not bother the NHS If only they could talk to my GP? London Clinical Senate Keith Willett

More information

Stroke and TIA Service and Quality Core Standards 2016

Stroke and TIA Service and Quality Core Standards 2016 Stroke and TIA Service and Quality Core Standards 2016 Authors: Jackie Hudleston and Dr David Hargroves with Stroke Clinical Advisory Group Email: england.secn@nhs.net www.secn.nhs.uk Table of Contents

More information

NHS 111 urgent care service

NHS 111 urgent care service NHS 111 urgent care service Frequently Asked Questions (FAQs) Contents Background 2 Operational 3 NHS Direct 5 999 5 101 6 Training 7 Service Impact 7 Telephony 8 Marketing 8 1 Background Why are you introducing

More information

Delivering Joined-up Care. The Torbay Experience

Delivering Joined-up Care. The Torbay Experience Presentation Background Person centred approach Mrs Smith Vision Service Model & Operational Characteristics Changing cultures between H&SC Leadership across the whole system of care Communication Strategy

More information

Management of surge and escalation in critical care services: standard operating procedure for adult critical care

Management of surge and escalation in critical care services: standard operating procedure for adult critical care Management of surge and escalation in critical care services: standard operating procedure for adult critical care NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information

More information

Mental Health Crisis Care

Mental Health Crisis Care Mental Health Crisis Care Programme Overview for 2015/16 Bobby Pratap, Project Manager, Mental Health Crisis Care, NHS England Mental Health Clinical Policy & Strategy Purpose, aims and context The Government

More information

New Care Models for forensic services: Will they improve service user outcomes? Dr Quazi Haque, Executive Medical Director, Elysium Healthcare

New Care Models for forensic services: Will they improve service user outcomes? Dr Quazi Haque, Executive Medical Director, Elysium Healthcare New Care Models for forensic services: Will they improve service user outcomes? Dr Quazi Haque, Executive Medical Director, Elysium Healthcare Growth in Beds in High, Medium and Low Secure Timeline Now

More information

Integrated Corporate Performance Report. August Page 1 of 9

Integrated Corporate Performance Report. August Page 1 of 9 Integrated Corporate Performance Report August Page of 9 Integrated Corporate Performance Report... Introduction The Integrated Corporate Performance Report (ICPR) includes: An Executive Summary - highlights

More information

Clinical Commissioning Group Governing Body Paper Summary Sheet Date of Meeting: 25 November 2014

Clinical Commissioning Group Governing Body Paper Summary Sheet Date of Meeting: 25 November 2014 Clinical Commissioning Group Governing Body Paper Summary Sheet Date of Meeting: 25 November 2014 For: PUBLIC session PRIVATE Session For: Decision Discussion Noting Agenda Item and title: Author: GOV/14/11/10

More information

Urgent and Emergency Care Review update: from design to delivery

Urgent and Emergency Care Review update: from design to delivery The Kings Fund September 2015 Keith Willett Director of Acute Care Urgent and Emergency Care Review update: from design to delivery What does the experience and data from recent winters tell us? Surge

More information

Mental Health Crisis Care: The Five Year Forward View. Steven Reid Consultant Psychiatrist, Psychological Medicine CNWL NHS Foundation Trust

Mental Health Crisis Care: The Five Year Forward View. Steven Reid Consultant Psychiatrist, Psychological Medicine CNWL NHS Foundation Trust Mental Health Crisis Care: The Five Year Forward View Steven Reid Consultant Psychiatrist, Psychological Medicine CNWL NHS Foundation Trust Overview Parity of esteem What are the challenges for people

More information

Two Years On The Five Year Forward View for Mental Health

Two Years On The Five Year Forward View for Mental Health Two Years On The Five Year Forward View for Mental Health Tim Kendall National Clinical Director for Mental Health, NHS England and NHS Improvement 15 May 2018 Mental Health Five Year Forward View: priorities

More information

Partnership Case Review Mr O and Ms M HSAB Action Plan Sept 2018

Partnership Case Review Mr O and Ms M HSAB Action Plan Sept 2018 Partnership Case Review Mr O and Ms M HSAB Action Plan Sept 2018 Recommendation 1: That NHS England remind all NHS Mental Health Services of the importance of information sharing, within the confines of

More information

Telehealth. Putting the patient at the heart of the journey

Telehealth. Putting the patient at the heart of the journey Telehealth Putting the patient at the heart of the journey Why telehealth? 1 Telehealth is the remote monitoring of a patient s vital signs and symptoms in their own home proven to enhance the quality

More information

Totally plc ("Totally", "the Company" or the "Group") Proposed Acquisition of Vocare Limited UK Urgent Care Specialists - for up to 11.

Totally plc (Totally, the Company or the Group) Proposed Acquisition of Vocare Limited UK Urgent Care Specialists - for up to 11. The information contained within this Announcement is deemed by the Company to constitute inside information as stipulated under the Market Abuse Regulation (EU) No. 596/2014 ("MAR"). Upon publication

More information

Meeting in Common of the Boards of NHS England and NHS Improvement. 1. This paper updates the NHS England and NHS Improvement Boards on:

Meeting in Common of the Boards of NHS England and NHS Improvement. 1. This paper updates the NHS England and NHS Improvement Boards on: NHS Improvement and NHS England Meeting in Common of the Boards of NHS England and NHS Improvement Meeting Date: Thursday 24 May 2018 Agenda item: 03 Report by: Matthew Swindells, National Director: Operations

More information

Bristol CCG Staff Structure March 2017

Bristol CCG Staff Structure March 2017 Bristol CCG Staff Structure March 2017 Teams 1. Corporate Overall Structure 2. Corporate Localities CCG posts 3. Corporate Provider Management Joint posts with Public Health departments 4. Provider Management

More information

Integrated respiratory action network for patients with COPD

Integrated respiratory action network for patients with COPD Integrated respiratory action network for patients with COPD In this Future Hospital Programme case study Dr Helen Ward describes how a team from The Royal Wolverhampton NHS Trust established a respiratory

More information

Suffolk Health and Care Review

Suffolk Health and Care Review Suffolk Health and Care Review Update on Health and Social Care System Redesign and Re-commissioning of GP Out of Hours, 111 and Community Healthcare services An Insight into the Health and Social Care

More information

South East Coast Ambulance Service. Peter Radoux Senior Operations Manager

South East Coast Ambulance Service. Peter Radoux Senior Operations Manager South East Coast Ambulance Service Peter Radoux Senior Operations Manager Who we are and what we do South East Coast Ambulance Service NHS Trust: Receives & responds to 999 calls from the public Responds

More information

Plan for investment of retained marginal rate payment for emergency admissions in Gloucestershire

Plan for investment of retained marginal rate payment for emergency admissions in Gloucestershire Plan for investment of retained marginal rate payment for emergency admissions in Gloucestershire 1. Purpose of document This document summarises and explains how Gloucestershire CCG has used the funds

More information

New Savoy Conference Psychological Therapies in the NHS

New Savoy Conference Psychological Therapies in the NHS New Savoy Conference Psychological Therapies in the NHS Claire Murdoch CEO, Central and North West London NHS FT & National Mental Health Director, NHS England 21 March 2018 Mental Health Five Year Forward

More information

NHS ENGLAND BOARD PAPER

NHS ENGLAND BOARD PAPER NHS ENGLAND BOARD PAPER Paper: PB.28.09.2017/07 Title: Update on Winter resilience preparation 2017/18 Lead Director: Matthew Swindells, National Director: Operations and Information Purpose of Paper:

More information

Improving General Practice for the People of West Cheshire

Improving General Practice for the People of West Cheshire Improving General Practice for the People of West Cheshire Huw Charles-Jones (GP Chair, West Cheshire Clinical Commissioning Group) INTRODUCTION There is a growing consensus that the current model of general

More information

Blazing Trails in Calderdale

Blazing Trails in Calderdale Blazing Trails in Calderdale Dr. Matt Walsh Dr Majid Azeb Dr. Graham Wardman Jake Abbas Sue Cannon Overview Our system is changing we will describe how and why. Our hypothesis is that we do not have sufficient

More information

Crisis Care The National Context and Crisis Care Concordat.

Crisis Care The National Context and Crisis Care Concordat. 1 NHS Presentation to [XXXX Company] [Type Date] Crisis Care The National Context and Crisis Care Concordat. Dr. Geraldine Strathdee, National Clinical Director for Mental Health..@DrG_NHS CORC April 2015

More information

The state of care in urgent primary care services. Findings from CQC s programme of comprehensive inspections in England

The state of care in urgent primary care services. Findings from CQC s programme of comprehensive inspections in England The state of care in urgent primary care services Findings from CQC s programme of comprehensive inspections in England Care Quality Commission Our purpose The Care Quality Commission is the independent

More information

Directory of Services Profiling Principles

Directory of Services Profiling Principles Directory of Services Profiling Principles Directory of Services Profiling Principles Best practice guidance for DoS Leads and DoS teams in England Version number: 0.4 First published: Updated: N/A Prepared

More information

Investment Committee: Extended Hours Business Case (Revised)

Investment Committee: Extended Hours Business Case (Revised) PAPER 06 Investment Committee: Extended Hours Business Case (Revised) OVERALL STRATEGY 1. SaHF Care Closer to Home This Extended Hours Business Case is developed within the context of Shaping a Healthier

More information

NHS 111 specification

NHS 111 specification NHS 111 specification Contents NHS 111 Specification introduction 2 Vision/aims of NHS 111 3 NHS 111: The basics 3 Who is NHS 111 for? 3 What patients can expect the new service to do: 3 Basic service

More information

Meeting of Bristol Clinical Commissioning Group Governing Body. Title: Bristol CCG Management of Serious Incidents Agenda Item: 17

Meeting of Bristol Clinical Commissioning Group Governing Body. Title: Bristol CCG Management of Serious Incidents Agenda Item: 17 Meeting of Bristol Clinical Commissioning Group Governing Body To be held on Tuesday 22 December 2015 commencing at 13:30 at the Greenway Centre, Doncaster Road, Bristol, BS10 5PY Title: Bristol CCG Management

More information

The state of health care and adult social care in England. An overview of key themes in care in 2011/12

The state of health care and adult social care in England. An overview of key themes in care in 2011/12 The state of health care and adult social care in England An overview of key themes in care in 2011/12 Care Quality Commission The state of health care and adult social care in England in 2011/12 Presented

More information

RE-PROCUREMENT OF 111 SERVICES SOUTH WEST LONDON

RE-PROCUREMENT OF 111 SERVICES SOUTH WEST LONDON RE-PROCUREMENT OF 111 SERVICES SOUTH WEST LONDON Introduction SWL CCGs variously let contracts for the provision of 111 during 2012 with contracts let to Care UK (Wandsworth, Kingston and Richmond, Croydon)

More information

Transforming Primary Care

Transforming Primary Care Transforming Primary Care Co-commissioning - a new local way for designing and providing Primary Care Services What will it mean for me and my family? Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth

More information

Update on the reporting and monitoring arrangements and post-infection review process for MRSA bloodstream infections

Update on the reporting and monitoring arrangements and post-infection review process for MRSA bloodstream infections Update on the reporting and monitoring arrangements and post-infection review process for MRSA bloodstream infections March 2018 We support providers to give patients safe, high quality, compassionate

More information

Evaluation of NHS111 pilot sites. Second Interim Report

Evaluation of NHS111 pilot sites. Second Interim Report Evaluation of NHS111 pilot sites Second Interim Report Janette Turner Claire Ginn Emma Knowles Alicia O Cathain Craig Irwin Lindsey Blank Joanne Coster October 2011 This is an independent report commissioned

More information

NHS 111 Clinical Governance Information Pack

NHS 111 Clinical Governance Information Pack NHS 111 Clinical Governance Information Pack This pack is designed to help you develop your local NHS 111 clinical governance framework and explain how it fits in to the wider context. It takes you through

More information

Sponsoring director: Purpose: Decision Assurance For information Disclosable X Non-disclosable

Sponsoring director: Purpose: Decision Assurance For information Disclosable X Non-disclosable TRUST BOARD (Public session) 23 MAY 2018 AGENDA ITEM 10 Report title: Thematic Review of Serious Incidents Report author(s): T Nicholls Acting Director of Clinical Quality & Improvement Sponsoring director:

More information

Supporting all NHS Trusts to achieve NHS Foundation Trust status by April Ipswich Hospital NHS Trust NHS East of England Department of Health

Supporting all NHS Trusts to achieve NHS Foundation Trust status by April Ipswich Hospital NHS Trust NHS East of England Department of Health TFA document Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014 Tripartite Formal Agreement between: Ipswich Hospital NHS Trust NHS East of England Department of Health Introduction

More information

The prevention and self care workshop 16 th September Dr. Jenny Harries Regional Director PHE South Regional Office

The prevention and self care workshop 16 th September Dr. Jenny Harries Regional Director PHE South Regional Office The prevention and self care workshop 16 th September 2016 Dr. Jenny Harries Regional Director PHE South Regional Office Jenny.harries@phe.gov.uk The health and wellbeing gap If the nation fails to get

More information

This paper explains the way in which part of the system is changing to become clearer and more accessible, beginning with NHS 111.

This paper explains the way in which part of the system is changing to become clearer and more accessible, beginning with NHS 111. Unscheduled care in Haringey 1. Introduction There have been many changes to urgent, unscheduled and unplanned care over recent years. To begin with Casualty departments became Accident and Emergency departments,

More information

Community capacity mapping

Community capacity mapping Community capacity mapping Enabling timely discharge Contents # Content 1 Ensuring timely discharge 2 Reason for delays, London 2016 3 Themes relating to capacity issues 4 Proposed model 5 Key stakeholders

More information

V.6. Facilitation Framework NHS NHS. June 2011

V.6. Facilitation Framework NHS NHS. June 2011 V.6 June 2011 www.nhsbmenetwork.org. uk Reverse Commissioning Community Partners Optimum Talent & Leadership Integrated Regional & Local Networks Communications & Information Rudi Page, Facilitator BME

More information

GIRFT Geriatrics data pack South Activity measures relating to Geriatric services and admitted patient care for patients aged 75 and above

GIRFT Geriatrics data pack South Activity measures relating to Geriatric services and admitted patient care for patients aged 75 and above GIRFT Geriatrics data pack South Activity measures relating to Geriatric services and admitted patient care for patients aged 75 and above About this pack Where possible (HES and SUS data) analysis includes

More information

Operational Plan 2017/ /19 Dartford and Gravesham NHS Trust

Operational Plan 2017/ /19 Dartford and Gravesham NHS Trust Operational Plan 2017/18-2018/19 Dartford and Gravesham NHS Trust Page 1 of 5 Introduction Our Family, caring for yours defines our purpose as an organisation. This captures the approach taken by our teams

More information

DRAFT Service Specification GP-led Urgent Treatment Centre (UTC) Service

DRAFT Service Specification GP-led Urgent Treatment Centre (UTC) Service DRAFT Service Specification GP-led Urgent Treatment Centre (UTC) Service Executive summary: The Cornwall Sustainability and Transformation Plan known as Shaping our Future will describe a new model of

More information

Appendix 1: Croydon Clinical Commissioning Group Risk Register and Board Assurance Framework - 9th April 2013

Appendix 1: Croydon Clinical Commissioning Group Risk Register and Board Assurance Framework - 9th April 2013 Appendix 1: Croydon Clinical Register and Board Assurance Framework - 9th April 2013 Principal to Delivery Key Assurance on we have in in our are 1. To achieve financial sustainability in three years (2013-2014

More information