Community Support Worker Position Description

Transcription

1 Community Support Worker Position Description Position Details Position Title: Community Support Worker Division: Supported Living and Community Services Reports to: Service Manager/Service Coordinator Date: December 2015 Culture Demonstrate Sunnyfield s values of Trust, Respect, Honesty, & Innovation within a person centred culture to assist clients to realise their goals and aspirations. Purpose The Community Support Worker actively supports and promotes a quality of life for people with a disability by providing quality services using person centered approaches that focus on developing a person s potential to participate as independently as possible within their home and the community. Environment Sunnyfield s core values of Honesty, Respect, Trust and Innovation and Sunnyfield s Code of Conduct guide and support all aspects of the services provided. Community Support Workers are employed under the Social, Community, Home Care and Disability Services Industry Award Sunnyfield Community Support Workers can work in the following programs : o Community based group homes, drop in support services, congregate care facilities, day programs, respite, centre based respite services, and Attendant care program o work a varied roster of shifts which may include weekends and overnight Community Support Worker s employment is with Sunnyfield, inclusive of all Sunnyfield services. Current services are based in Northern Sydney, Western Sydney, Central Coast, Lower Hunter, New England areas and the ACT. Community support Workers may be requested to work in more than one service or transfer to a different service should the need arise. Community Support Workers may be requested to support clients on holidays, this could be nationally and internationally. Key Relationships Internal Clients/Residents Service Manager or Service Coordinator Community Support Workers Clinical Support staff Regional Manager General Manager All other Sunnyfield staff. Last Reviewed: December 2015 Page 1 of 5

2 External Ageing, Disability and Home Care, NSW Dept of Human Services (ADHC) and other Government Departments. Liaise with parents, families, carers, advocates & guardians. Non-Government organisations. Allied Health Care Professionals. Generic community services Position Dimensions Community Support Workers report to a Service Manager or Service Coordinator. Relevant Experience Previous experience within a human services environment preferably supporting children or adults with disability or people who are ageing. Experience in the daily operation of a household e.g. meal preparation, cleaning, vacuuming, shopping, organising resources, washing, ironing, transporting people to community activities, participating in recreation programs with others. Knowledge & Skills Understanding of service provision for people with a disability Effective written and spoken communication Demonstrated experience in using standard computer applications Effective time management skills within competing priorities Demonstrated ability to work independently and as an effective team member. Exhibit a personal commitment to service, integrity and professional development. Awareness and acceptance of NSW Disability Services Act 1993, NSW Disability Service Standards, Disability Services Act 1991 (ACT), Disability Services Regulation 2014 (ACT), Disability Services Approved Standard 2014 (ACT) and other relevant legislation Qualifications Current First Aid Certificate (desirable) Current Driver s Licence. Certificate IV in Disability Services (or willingness to obtain). Other Relevant Qualification Role and Responsibilities Clients 1. Uphold the rights and responsibilities of clients (adults and children) in line with the NSW Disability Service Standards and Disability Approved Standard 2014 (ACT), relevant legislations and organisation policies and procedures. 2. Assist clients to be involved in activities through active support at home and in their community. Last Reviewed: December 2015 Page 2 of 5

3 3. Assist clients with their personal care needs as required i.e. mealtime, toileting personal hygiene and medication. 4. The position requires heavy lifting, manual handling and repetitive work. 5. Encourage, support and assist our clients to develop and maintain family and community relationships. 6. Involve clients in decision making in every aspect of the service they receive. 7. Perform or assist in a key worker role as per organisational policy and procedure when required. 8. Transportation of clients to community facilities, events and medical appointments. 9. Follow all plans that are developed to provide support for health care, communication, meal time and any areas that require specific support plans. 10. Support clients using a positive approach to behaviours of concern. 11. Follow restrictive practice protocols in implementation and monitoring of these practices. 12. Assist clients to achieve their personal goals and increase their independence through support and participation in decision making. 13. Assist and prompt clients to maintain the home environment which will include completing and assisting with tasks if the person is unable to complete. 14. Ensure that quality service is provided to meet individual s specific health needs. 15. Assist clients to maintain a high level of personal hygiene, personal grooming and personal care. 16. Support and assist clients with personal medication as required in compliance with Sunnyfield Medication procedures. 17. Assist clients to maintain good nutrition. 18. Assist clients to safely manage their personal finances according to policy and procedure. 19. Promote a positive image of our clients and the organisation. 20. Participate in staff development training as required. 21. Support the advocacy process. 22. Maintain professional boundaries in line with the code of conduct. Workplace Health and Safety Carry out duties in compliance with Sunnyfield s WH&S policies and procedures. Undertake all training in relation to Workplace Health & Safety. Report all WH&S matters to the Supervisor and/or WH&S committee representative. Read and comply with Sunnyfield s Code of Conduct, Policies and Procedures and Work Instructions. Take care for Health and Safety of yourself and others. Report and act to prevent workplace harassment, discrimination and bullying Ensure all necessary paperwork is completed promptly and recorded in relevant systems in accordance with standards and procedures. Follow contribute and work in a culture committed to continuous improvement through active participation in quality and workplace safety initiatives and identification on areas for improvement including enhancements to policies procedures and practices. Ensure private information is maintained in a secure manner. Assist in maintaining a safe, clean and tidy workplace. Identify and report hazards, near misses and incidents in your area. Wear Personal Protective Equipment (PPE) when required. If injured at work comply with your return to work plan and responsibilities identified in the Workers Compensation and Return to Work Procedures. Follow relevant policies and procedures to ensure quality service outcomes to clients. Promote the dignity, independence, choices, rights and responsibilities of each client s mindful of dignity of risk and duty of care. Last Reviewed: December 2015 Page 3 of 5

4 Communication Maintain positive communication with all stakeholders including our clients, families, guardians, carers, advocates and all statutory authorities. Communicate about issues affecting clients and any work related issues with Service Manager/Service Co-ordinator Promote a harmonious and supportive workplace. Maintain documentation as required. Ensure client confidentiality is respected and maintained. Other Roles and Responsibilities Comply with Sunnyfield s Code of Conduct Conduct all work related activities in accordance with Sunnyfield s Policies and procedures. Contribute positively to the day to day operation of the service, including household tasks and household decision making. Complete all tasks as set out in the duty rosters, daily support schedules, diary, and communication book or CRM. Attend all staff meetings and training as required. Complete other tasks as requested by Service Manager /Co-ordinator Key Worker Responsibilities A Key-worker is a Community Support Worker who is chosen by the client, in consultation with their circle of support and the Service Manager/Coordinator to advocate for and provide support on behalf of a specific clients. Keyworkers take a lead role in assisting the client to improve their quality of life. Assists the client to have regular Person Centered planning meetings, participating in these meetings and supporting the client to achieve their choices. Identify the changing wants and needs of the person and ensuring that these are addressed at regular Person Centred Review meetings. Provide regular reports to the Service Manager/coordinator and family, to address and feedback for residents meetings and to review what is working and not working so well for the person. To monitor and maintain client s belongings and to assist and or organise assistance for the person to purchase items as needed. Ensure all medical appointments are arranged as required. This includes completion of the annual medical review, following through on referrals, follow up appointments, medical tests as requested, medication monitoring and medication changes. Attend all medical appointments where practicable. If the keyworker cannot attend appointments a suitable permanent employee should be arranged by the service manager /cocoordinator. KEY RESULT AREAS Key Result Area Uphold the rights of clients in line with the Disability Service Standards, relevant legislation and organisational policies and procedures. Performance Assessment 1. Demonstrated person centred values and actions 2. Supports client s choice and decision-making and maintaining good health and well-being. Last Reviewed: December 2015 Page 4 of 5

5 Ensuring the individual needs of our clients are met through planning and plans are implemented on a day to day basis. Ensuring a safe service/home and workplace for our clients and employees in line with Sunnyfield operational policies and procedures. 3. Evidence of supporting clients achieve their individual goals and aspirations. 4. Evidence that the client is receiving active support in areas of daily living in a safe environment. 5. Follows all Sunnyfield s WH&S policies and procedures. As your role within Sunnyfield includes operating as part of a team you are expected to work as a team member, show appropriate behaviour and respect to all our employees and work with a spirit of cooperation. You may be required to perform other duties from time to time as required by Sunnyfield, so long as those additional duties are within your skills, competency and training. I have read this Position Description and agree to its contents. Name Signature Date Last Reviewed: December 2015 Page 5 of 5