Hotels, Resorts and Restaurants 313 Laskin Road, Suite 103 Virginia Beach, VA Gold Key/Professional Hospitality Resources

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1 Gold Key/Professional Hospitality Resources Hotels, Resorts and Restaurants 313 Laskin Road, Suite 103 Virginia Beach, VA Employer/Housing/Area Description: Gold Key/PHR hotels and Resorts is a locally owned company that has been a leader in the Virginia Beach hospitality industry since it was founded in The company has over 1,500 employees, and is the largest employer at the Oceanfront and is the 5 th largest employer in Virginia Beach. With 10 award winning hotels and resorts and 11 great restaurants, this is the premier company to work for during the spring and summer (busy) months. The company s management team appreciates its hard working employees and invites you to become one of them! All work sites and most student housing options are located in the resort area, within walking or biking distance of each other. The company does not provide housing but InterExchange will help pre-arrange housing for J1 students. The average cost is $95 per week with a $150 reservation deposit. A public transportation system is available it runs within the resort area (buses and trolleys) and also connects to many nearby cities and cultural attractions. All of the hotels, resorts and restaurants that are part of the Gold Key/PHR company are located at the oceanfront, where there are miles of white sandy beaches, sports and outdoor recreation facilities, amusement parks, retail shopping, cultural events, music festivals and family-oriented activities all spring and summer long. In addition, the Virginia Beach International Student Outreach Program is a great resource for J1 students. With a goal of making life in Virginia Beach as safe, happy, and fun as possible for J1 students, this community-based group plans and coordinates fun events and cultural activities for international students throughout the spring and summer months. Uniform/Dress Code for all positions at Gold Key/PHR: -2 uniforms and a nametag will be provided free of charge (except dishwashers) -Employees must purchase and wear black, non-slip shoes -Employees may not have visible tattoos -Male employees may not have piercings -Females employees may wear 2 earrings in the earlobe only -Employees cannot have outlandish hair colors, cuts, or styles -Employees may not wear excessive or dangling jewelry that could pose a safety or sanitation hazard -Uniforms must be neat, clean, and fit properly Work Dates: Must begin between 6/5/2015 and 6/10/2015. Must end between 9/14/2015 and 9/30/2015.

2 Gold Key/Professional Hospitality Resources, page 2 PLEASE NOTE: It is imperative that applicants for the Gold Key/PHR positions stay at their jobs until at least September 14, Employees who work until the end of their work contract date are eligible for an end of season bonus based on total number of hours worked over the course of the summer. Beach Quarters Resort Junior Specialist (Housekeeping) Public Area Attendant Houseperson 14 positions 1 position 2 openings Ocean Beach Club/Oceanaire Junior Specialist (Housekeeping) 20 positions Houseperson 3 positions Public Area Attendant 3 positions Boardwalk Resort Junior Specialist (Housekeeping) 3 positions Turtle Cay Junior Specialist (Housekeeping) 8 positions Hilton Virginia Beach Oceanfront Room Attendant (Housekeeping) 24 positions Hilton Garden Inn Room Attendant (Housekeeping) 8 positions Dishwasher 2 positions Ramada Inn on the Beach Room Attendant Catch 31 (Hilton) Server Assistant 5 positions 5 positions

3 Gold Key/Professional Hospitality Resources, page 3 Tortugas (Hilton Garden Inn) Server Assistant 4 positions Dishwasher 5 positions Salacia (Hilton) Server Assistant Big Italy Server Assistant Mahi Mah s (Ramada) Dishwasher Prep Cook 1 position 5 positions 3 positions 1 position PLEASE NOTE: It is imperative that applicants for the Gold Key/PHR positions stay at their jobs until at least September 14, Employees who work until the end of their work contract date are eligible for an end of season bonus based on total number of hours worked over the course of the summer.

4 Gold Key/Professional Hospitality Resources, page 4 Hours Per Week: Room Attendant $ 8.25 per hour 32 hours per week minimum: overtime is possible. Job Description: Room Attendants work to clean guest rooms and stock them with the appropriate supplies in the prescribed manner and while following all safety and security regulations and procedures. Room Attendants are expected to: 1. Greet guests and welcome them to the hotel. 2. Retrieve, stock, restock, and store the housekeeping cart according to prescribed procedures and regulations. 3. Receive assigned section, keys, supplies, and priority room requests from the Housekeeping Supervisor. Turn in all items at the end of the shift. 4. Respond to guest requests and report any guest issues in a hospitable manner to ensure guest satisfaction. 5. Report any missing articles, damage, or mechanical problems to the Housekeeping Supervisor and turn in any items that a guest may have left in a room. 6. Vacuum the carpet in the guest room and hallway as needed, clean all windows and balconies. 7. Clean guest rooms and thoroughly and stock with the appropriate supplies. 8. Use the correct cleaning chemicals for all surfaces, empty trash containers and ashtrays, and bring any room service trays to the service elevator landing. 9. Remove all used terry products and replace with clean products. Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sink, toilet, shower, and floor. 10. Remove used bed linen and replace according to hotel standards. Replace closet amenities. Dust all pictures, mirrors, furniture, and clean all lamps and light switches. 11. Ensure the presence of all printed collateral and ensure that it is in good condition. 12. Update the statuses of cleaned rooms via telephone and/or assignment sheet.

5 13. Coordinate with the Housekeeping Supervisor on work priorities and assist when needed. Gold Key/Professional Hospitality Resources, page 5 Hours Per Week: Server Assistant Advanced $7.25 during training, then $3.50 plus tipshare (never to go below $7.25). 32 hours per week minimum; overtime is possible. Work Description 1. Accomplish assigned daily tasks and duties designated by management. 2. Take plates, utensils, and drinkware to the kitchen to be washed. 3. Maintain the cleanliness of the restaurant throughout the shift, especially during peak hours. 4. Maintain station cleanliness and organization throughout the shift. 5. Compete all assigned opening, running, and closing sidework. 6. Ensure proper placement of table sets, silverware, and tables. 7. Inspect all table sets, tabletops, floors, and chairs to ensure fulfillment of company standards of cleanliness. 8. Maintain communication between the host stand and servers to maintain the accuracy of the restaurant s wait times. 9. Reset tables in a quick and efficient manner to reduce the turnaround time of each table. 10. Maintain the cleanliness of the chemical closet, brooms, dustpans, and mops. 11. Assist servers as needed (filling diners water glasses, helping carry food to tables, restocking items such as utensils and napkins). 12. Help keep the restaurant a safe working environment for guests and associates. 13. Complete other duties as assigned.

6 Gold Key/Professional Hospitality Resources, page 6 Junior Specialist $ 8.25 per hour Work Description Junior Specialists work in a team to clean and maintain guest rooms and/or public hallway areas. Areas that are typically assigned include: bedrooms, toilet/shower areas, kitchens, living areas, fireplaces, and decks/porches. 1. Receive assigned section, keys, supplies, and priority room requests from Senior Team Leader. 2. Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and the direction of the Senior Team Leader. 3. Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations. 4. Use correct cleaning chemicals for designated surfaces, empty trash containers and ashtrays, and bring any room service trays to service elevator landing. 5. Remove all dirty terry products and replace with clean products. Remove soil, dirt, soap buildup, and hair from bathroom mirrors, vanities, sinks, toilets, showers, and floors. 6. Remove dirty bed linens and replace according to resort standards. Replace closet amenities, dust pictures, mirrors, and furniture, and clean all lamps and light switches. 7. Replace facial and toilet tissue, as well as other bathroom amenities in correct amounts and locations. 8. Ensure the presence of all printed collateral; making sure it is in good condition. 9. Vacuum carpet in guest room and clean windows and balcony. 10. Update statuses of rooms cleaned via telephone and/or assignment sheet. 11. Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. 12. Report any missing articles, damage, or mechanical problems to the Housekeeping Supervisor and turn in any articles that have been left in a room. 13. Coordinate with the Housekeeping Supervisor on work priorities and assist when needed. 14. Turn in keys and unused supplies at the end of the shift. 15. Successfully complete other duties as assigned.

7 Gold Key/Professional Hospitality Resources, page 7 Houseperson $ 8.25 per hour Work Description 1. Maintains designated floors according to hotel s standards of cleanliness. 2. General removal of trash and debris from floors. 3. Maintains vending areas (sweep, mop, wipe ice machines and doors). 4. Maintains service landings, stairwells, and storage closets. 5. Removes debris from stairwells or elevator tracks maintaining a clean appearance. 6. Dusts and cleans all furniture in designated areas as well as floors. 7. Dusts pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas. 8. Removes dirt, smudges, and grease from doors/doorframes. 9. Restocks supply items in designated closets and storage areas. 10. Stocks housekeeping carts with linen and supplies. 11. Clears linen chute & maintains flow. 12. Responds to guest and management requests and reports guest issues and complaints in a hospitable manner to ensure guest satisfaction. 13. Makes up cribs & rollaway beds when needed. 14. Reports any missing articles, damage, or mechanical problems to the Supervisor or Manager. 15. Turns in articles left in room to a Manager.

8 16. Exceeds guest expectations at all times. Gold Key/Professional Hospitality Resources, page 8 Public Area Attendant $ 8.25 per hour Work Description Cleans designated areas in the prescribed manner while following safety and security procedures. Polishes furniture and lamps, inspecting proper working condition of items. Cleans with proper chemicals and tools, inspecting all furniture for tears, rips, and stains. Removes debris from designated public areas including emptying garbage containers, ash urns and trays. Dusts pictures, frames, mirrors and remove dust, dirt, and smudges from baseboards, doors, and doorframes. Ensures all telephones are clean and in working order. Uses designated chemicals, supplies, and equipment to clean various floor surfaces, removing soil and dirt. Replaces hand towels, soaps, and facial and toilet tissues in public restrooms. Responds to guest requests and reports any guest issues in a professional and efficient manner to Management. Maintains associate restrooms ensuring sinks, mirrors, and bathroom stalls are at the highest standard of cleanliness and that all garbage is properly disposed of. Restocks supplies in designated public and storage areas. Receives assignments, keys, communication devices, and supplies from Housekeeping Supervisor. Turns in keys and communication devices at end of shift. Reports any missing articles, damage, or mechanical problems to the Housekeeping Supervisor and turns in articles left in room. Coordinates with Housekeeper Supervisor on work priorities and provides assistance when needed.

9 Gold Key/Professional Hospitality Resources, page 9 Dishwasher $8.25 per hour Job Description: Operate dishwashing machine and maintain organization by proper rack stacking and silver presoaking. Empty all trashcans over 3/4 full at end of shift, wash out and return to kitchen. Keep floors clean and dry by sweeping, mopping, and picking up wet spills immediately. Assist the Public Area Attendants whenever necessary as directed by a supervisor. Maintain floors and dishes to ensure that the highest quality standards are consistently maintained. Interact with fellow associates in a courteous and professional manner. Possess full knowledge of all matters relating to proper cleaning techniques. Provide guest services in a highly professional manner exceeding guest expectations at all times. Clean walls, tables, racks sinks, floor mats and disposal area. Polish stainless steel. Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by lead steward. Maintain mop station with 2 mops/buckets, 2 brooms, and proper cleaning solutions. Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel. Perform routine maintenance and cleaning inspections on dish room equipment to include but not limited to carts and fixtures in assigned areas in accordance with Department S.O.P.s and work practices. Attend and participate in all appropriate and/or mandatory meetings and ongoing training sessions. Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor. Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization. Maintain a high level of the sanitation and safety standards through weekly inspections. Possess full knowledge of all matters relating to proper cleaning techniques. Efficiently distribute all supplies and equipment to all food and beverage outlets.

10 Perform special cleaning projects as assigned. Special Uniform/Dress Code: Students must purchase and wear black pants and black socks; shirts/chef jackets and hats will be provided by the restaurant Gold Key/Professional Hospitality Resources, page 10 Prep Cook $8.25 per hour Work Description: Accomplish daily assignment of duties in designated kitchen areas to the quality standards of the hotel through a daily prep and closing checklists. Assist the Public Area Attendants whenever necessary as directed by a supervisor. Maintain floors and dishes to ensure that the highest quality standards are consistently maintained. Interact with fellow associates in a courteous and professional manner. Possess full knowledge of all matters relating to proper cleaning techniques. Provide guest services in a highly professional manner exceeding guest expectations at all times. Report unsafe work conditions/practices and safety/security violations in accordance with Company policy. Greet and interact with the guest in a friendly and professional manner creating the WOW experience. Perform routine maintenance and cleaning on kitchen equipment to include but not limited to carts and fixtures in assigned areas in accordance with Department S.O.P.s and work practices. Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor. Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices. Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions. Stay aware of Company/hotel/franchise information and changes. Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained. Manage time & station productivity according to the volume of business in assigned stations. Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards. Possess the ability to work in high-stress & fast-paced environment.

11 Function safely & efficiently under extreme kitchen heat conditions. Successfully complete all other duties as assigned.