Our New Digital Platform

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Margaret Owen
5 years ago
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1 Our New Digital Platform

2 Background What did they want to see integrated into the website? Of the people surveyed in 2011, 90% visited the website either monthly or rarely Online payments for membership and events Discussion Forums Videos Social media More content We ve delivered!

3 How have we responded? Monthly enewsletter New Website Social Media Profiles and discussion forums Secure Payment Gateway Our App

4 What does it mean for our members and the Network? Improved customer service! Membership Management Online registration Event Registrations Payment Management Members manage their details through website Member and Sponsor Management Automatic payment and receipting Website Front end Information hub including member and sponsor management gateway Twitter and Youtube feed displayed on website Information feeds direct to our members and sponsors Dynamic Engagement Tools Members Only Discussion Forms Event notifications, case studies, new content added to website, sponsor specials Monthly enewsletters Stay in touch on the go with our App

www.csnetwork.org.au features Since our launch on 8 April, the website has: Attracted 76 unique visitors, who have had enjoyed 222 sessions with an average session duration of 4.

5 features Since our launch on 8 April, the website has: Attracted 76 unique visitors, who have had enjoyed 222 sessions with an average session duration of 4.94 minutes Login at the bottom right hand corner of the home page Responsive design to enhance mobile experience On our homepage, you will find all the main navigation tabs at the top. The homepage also features: Our latest news Twitter feed Videos Premier Sponsors logos Social media links in the footer To access all the features, login

6 features Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Manage your login details and membership information

7 features Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love The Jobs Board enables members to: Set up Job Alerts that will be sent to your Inbox, but also saved on your logged in Members can post and manage their job listings

8 features Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Share your templates, job descriptions and policies

9 features Renew or become a member for 2014/2015 Online payment via Paypal. Payment options include credit card or through your PayPal Account

10 features Explore our website to discover all the features! Upcoming and past events and conferences Online event registration (goes live with our next event) Sponsors information Members Resource Centre Want more? Let us know at

11 Social Media: Get Connected! Social media

12 Our App: Access on the Go! Download the App using the QR code on the inside cover of the conference brochure

13 Our App: Access on the Go! Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Events Access all our events information Add the event to your calendar Obtain GPS directions to the event venue Take photos of the event (this become public Add comments (public) Tell others that you are Going! Via social media Notepad Use our Notepad feature to write up your notes of our conferences, seminars and training sessions. These notes are saved only to your device. Revisit as often as you like.

14 Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Our App: Access on the Go! Our Videos Our Sponsors View the videos from our conferences at anytime! Find out more about our Premier Corporate Sponsors

15 Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Our App: Access on the Go! Membership Renew your membership Manage your membership Access the Members Centre all through the App Customer Service Inspiration Share your customer service photos to inspire all our members

16 Our App: Access on the Go! Pauline Webb Manager-Customer Service, City of Canada Bay and sharer of Customer Service Love Latest News Keep up to date with what we are up to! And more Including: Connect via social media Instantly contact an Executive Committee Members us

17 Any Questions? Also add our new address to your contact lists

Orientation Guide. Standard Member WELCOME TO EVERYDAYHERO WE RE SO EXCITED TO HAVE YOU ON BOARD

Orientation Guide. Standard Member WELCOME TO EVERYDAYHERO WE RE SO EXCITED TO HAVE YOU ON BOARD Standard Member Orientation Guide WELCOME TO EVERYDAYHERO WE RE SO EXCITED TO HAVE YOU ON BOARD You are joining a community of over 3,000 nonprofits AU & NZ wide who have partnered with us to help grow