mycommunity User guide for Retirees

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1 mycommunity User guide for Retirees As a community volunteer, you make a difference. You donate your personal time and resources to your favourite charity and you help them prosper with the RBC Retiree Volunteer Grant. RBC is pleased to continue supporting your efforts and we ve improved how we offer that support by giving retirees access to RBC s mycommunity; a one-stop shop for all things community engagement. About mycommunity mycommunity is a one-stop community engagement hub Use it to: make donations volunteer your time apply for a RBC retiree volunteer grant for your favourite charity Need help? Click Help (at the top right of every mycommunity page). This will take you to the Help Centre for answers to frequently asked questions (FAQs) If you don t find what you re looking for, click Submit a request (at the top right of every Help Centre page) If you still have questions, send us an or call us a This guide walks you through the main things you need to know about using mycommunity: Getting started page 2 Donating page 5 Volunteering your time page 7 Applying for an RBC Retiree Volunteer Grant page 9 mycommunity User guide for retirees 1

2 Getting started First, login, accept the terms of use and create a new password When you first access mycommunity, you ll be asked to login. Once you re logged in you ll need to accept the terms of use and create a new password 1 Login using the username and password provided to you in the welcome you received. 2 Select how much information you would like to share with charities you donate to. 3 You must read and agree to the Terms of Use and Privacy Policy for mycommunity before you can use the site. 4 Create a personal password for and press Submit to save your changes. mycommunity User guide for retirees 2

3 Getting started (continued) Get to know your dashboard When you open mycommunity, you ll land on My Dashboard 1 My Dashboard is the fast track to some key things you ll want to do in mycommunity Look in the upper right corner for a running tally of this year s donations and volunteer hours MY DONATION ACTIVITY lists your personal donations and your RBC retiree volunteer grants. You can check the status of a donation by clicking on the line item. A status of Cleared means your charitable organization has received the donation MY VOLUNTEER ACTIVITY keeps track of what you ve volunteered for, and shows you activities you ve signed up for MY FAVOURITE CAUSES keeps track of the charitable organizations you ve indicated as a FAVOURITE Important: some sections of the dashboard are solely for employees and don t work or are not applicable to retirees at this time. mycommunity User guide for retirees 3

4 Getting started (continued) Next, build out your profile Take a minute to build out your mycommunity profile. This will help customize your experience on the site. 1 You can find your profile by clicking on your name in the upper right corner of every page, or by clicking My Profile at the bottom right of every page 2 Take a minute to add Skills and Interests this will narrow down the organizations and events that appear on the site, making it easier to find things that appeal to you 3 Finally, click on Settings to customize your profile. Some important things to add to your profile: Your time zone Your language preference Your search location Your photo You can also update your skills and interests through your settings, and find tax receipts mycommunity User guide for retirees 4

5 Donating First, find a charitable organization 1 Go to the Make a donation tab 2 Click through the charitable organizations that pop up, or Find a Cause by typing in the name of an organization and pressing Search to see if it s in our database Once you ve found an organization you re interested in, click + DONATE NOW 3 Under Browse Featured Content, you can filter the list of organizations based on your profile (see page 3 for information about your profile) 4 Under Explore Causes you can explore organizations by theme (health, community, animals, kids, sports, crime and legal, schools) mycommunity User guide for retirees 5

6 Donating (continued) Next, tell us about your donation 5 Enter the dollar amount you want to donate 6 Tell us if this is a one-time donation, or whether you want to pay the amount to the organization every month (recurring) 7 Leave a comment here if you want to specify how you would like your donation to be used 8 Retirees can only pay by credit card, so please choose that option 9 When you re finished, click Confirm Donation Finally, complete the transaction 10 Take a final look and then click Submit Donation mycommunity User guide for retirees 6

7 Volunteering your time First, find a volunteer opportunity 1 Go to the Volunteer tab Click through the volunteer opportunities that are featured, or type in the name of an organization and press Search to see if it s in our database Under Browse Volunteer Opportunities, you can filter the list of opportunities based on your profile (see page 3 for information about your profile) It s important to track your volunteer time turn to page 7 to learn how 2 You can also search for opportunities using the Interactive Map. Click on an orange marker on the map to display a volunteer opportunity near you mycommunity User guide for retirees 7

8 Volunteering your time (continued) Next, sign up for the volunteer opportunity 3 Once you ve found an event you re interested in, click + SIGN UP NOW 4 Select the shifts you want to sign up for. If you want to be reminded 48 hours before the event, click on the check box. Then click Submit Finally, track the time you spent 5 Go to My Dashboard and click on MY VOLUNTEER ACTIVITY 6 Find the volunteer event you want to track time for and click on Track Time 7 Complete the page and then click Submit Volunteer Time Want to use your volunteer hours to apply for an RBC Retiree Volunteer Grant? Turn to page 9 to learn how. mycommunity User guide for retirees 8

9 Applying for an RBC Volunteer Retiree Grant The RBC Retiree Grant is a program that thanks RBC retirees for volunteering to help communities prosper. Any RBC retiree in Canada can apply. Things to know before you get started 1 Not all organizations qualify for an RBC grant Before you go through the application process, check these rules to make sure your organization qualifies 2 You have to apply within the deadlines You can apply for a grant any time during the application period The application period for 2019 grants is between November 1, 2018 and September 1, 2019 by 5 p.m. EST 3 New: The size of the grant depends on your volunteer hours Grants are based on the number of hours you volunteer during the year and every hour counts (September 2 to September 1) The total you can apply for in a year is $500 for 40 hours of volunteer time. You can direct the total amount to one organization, or divide your volunteer hours and grant dollars among several organizations you volunteer for The organization MUST be a CRA registered charity or qualified donee that performs a direct community service. The following entities are not eligible to apply for or receive donations from any RBC entity: Individuals (including for the purpose of scholarships or sponsoring in charity events) Sports teams (unless Qualified Donees) Political organizations or parties Private foundations and corporate foundations Private schools (private, charter or independent, fee-based schools) Individual federated appeal member agencies, unless for a specific project not funded by the federated appeal Trade associations, advocacy organizations, chambers of commerce and professional organizations Organizations with values, purpose, policies or practices in conflict with RBC values Donations may not be made for the following purposes: Political advocacy Endowments (e.g. university chairs) or memorial campaigns Religious or sectarian programs or purposes Golf tournaments (unless a donation is made directly to the charity) Don t qualify for a grant? Track your hours anyway! Even if your organization doesn t qualify for an RBC Retiree Volunteer Grant, we encourage you to keep track of how much work you re doing to support the community. Turn to page 8 to learn how. mycommunity User guide for retirees 9

10 How to apply for the grant 1 Go to the Volunteer tab and click on Track Volunteer Time 2 Type in the name of the organization you volunteered for and press Search. Choose from the drop-down menu. If you can t find the organization you volunteered for, send us an at 3 Type in the full name of someone who works at the organization that you volunteered for and who can confirm your hours. Their and phone number are helpful but not required. 4 Type in how many hours and minutes you volunteered. mycommunity User guide for retirees 10

11 How to apply for the grant (continued) 5 Tell us when you volunteered, and the skills you used 6 The default is Donation Currency leave this as selected 7 Include a sentence or two explaining what you did during your volunteer hours. In example below, the description for the Richmond Gateway Theatre Society is: Volunteering at the theatre event that was raising money for charity 8 Rate your experience and then click Confirm Volunteer Time 9 Finally, review this page and either make changes or click Submit Volunteer Time What happens next Once you ve submitted your application, we ll send you an within two weeks, telling you whether we ve approved your request for a grant. mycommunity User guide for retirees 11

12 Getting the grant to your organization 1 All grants are now paid by EFT All grants are now paid directly into the charitable organization s bank account using direct deposit (electronic funds transfer or EFT) 2 Grants are paid four to six weeks after they re approved Once you receive your grant approval , your charity will receive the funds on the 21 st of the following month. 3 Grants are administered by our partner, Benevity Your charity can check their online Benevity account statement to confirm receipt of the grant. The grant will appear as a transfer from the Canadian Online Giving Foundation (Benevity s partner) 4 Organizations that don t register for EFT may receive less than 100% of the grant If an organization hasn t registered for EFT, Benevity will charge a service fee of $25 USD or 7% of the total amount of the grant, and then mail a cheque. To give organizations time to register for EFT, Benevity will only start deducting the service fee after it has mailed three cheques to the organization. How to register for EFT It s easy and free for any charitable organization to register with Benevity and RBC covers all EFT fees. Have the charity follow the instructions below: 1. Go to 2. Click Register Now 3. Follow the steps to complete the process Questions? us at or Benevity at mycommunity User guide for retirees 12

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