Strategic Plan FY2019 -FY2023

Transcription

1 House of Yahweh A light of hope for families in need since 1982 Approved by: Strategic Plan FY2019 -FY2023 Joseph F. Hughes Board Secretary Kathleen C. Bradford Board President July 1, 2018 July 1, 2018 Page 1

2 Contents Executive Summary... 3 Food Outreach Goals... 3 Homeless Outreach Goals... 3 Social Service Referrals Goals... 4 Social Service Outreach Goals... 4 Health Care Outreach Goals... 5 Thrift Stores Goals... 5 Other Capital Improvement Projects Goals... 5 Our Story... 6 Our Focus... 6 Our Mission... 6 How We Change Lives... 6 Our Programs... 7 Food Outreach... 7 Homeless Outreach... 8 Social Service Referrals Social Service Outreach Health Care Outreach Thrift Stores Other Capital Improvement Projects Expand Current Parking Lot Appendix A Service and Funding Goals for FY2019 FY Introduction Food Outreach Goals Homeless Outreach Goals Social Service Referrals Goals Social Service Outreach Goals Health Care Outreach Goals Thrift Stores Goals Other Capital Improvement Projects - Expand Current parking Lot Page 2

3 Executive Summary The House of Yahweh is a nonprofit 501(c)3 community service charity located in Lawndale, CA. We have served the poor and the homeless in Southbay Los Angeles communities for over 36 years. Our mission is to serve the economically exploited and the impoverished, especially women and children, so they can attain greater fullness of life. To accomplish this end, the HOY commits to provide food, clothing, shelter, and other supportive services to these people and to direct and guide them along the path to independence. The Strategic Plans defines the Board of Directors vision to guide the charity for the period starting July 1, 2018 and ending on June 30, As you read our plan you will note that we are looking for growth in all our charitable programs. We are doing this because the needs of the poor are great today and we see no sign that they will decrease in the future despite our hopes and prayers that this be so. Our six charitable programs are listed below; included is a summary of our support for the homeless and poor and major funding goals for FY2019 through FY2021 of the Strategic Plan. A full description of our program plans, and funding goals are addressed in the remainder of this document. Funding goals are identified as either support for ongoing operations or for acquisition of land, property or equipment to support a specific program. The title of the programs are interactive links that, when clicked, will take you to the details in the Strategic Plan. At the end of this Executive Summary we list known capital acquisition projects which will benefit all programs but are not specifically tied to any one program. Thank you for your interest in the House of Yahweh and the future of our mission to serve the poor and homeless in our Southbay Los Angeles communities. Our support is usually provided locally to members of these South Bay communities: Carson, El Segundo, Gardena, Hawthorne, Hermosa Beach, Inglewood, Lawndale, Manhattan Beach, Redondo Beach, South Gate and Torrance. However, we help all who come to our door. Food Outreach Goals FY Provide weekly groceries for 1,840 clients. We need $147,170 for operations. FY Provide weekly groceries for 1,890 clients. We need $151,150 for operations. FY Provide weekly groceries for 1,990 clients. We need $159,160 for operations. Homeless Outreach Goals FY Homeless support partnership for affordable housing and shelter. We ask for a $25,000 grant or donation. FY2019 Feasibility study for creating 100 affordable housing units. We ask for a $60,000 grant. Page 3

4 For FY2019 through FY2023 we are seeking grants and cash donations to provide support services for the homeless to include transportation, shower, laundry, personal care products and clothing support for up to 3,100 homeless clients. FY $87,000 FY2020 $88,700 FY $90,500 For FY2019 through FY2021 we are seeking gifts of land or homes with land for affordable housing. FY Homeless support partnership for affordable housing and shelter. We ask for a $25,000 grant or donation. Social Service Referrals Goals FY2019 Add a social service case manager to increase referral support. We need a $48,000 grant or donation. FY Additional office equipment for new case manager. We ask for a $2,000 for capital improvement grant. FY2020 Sustaining support for social service case manager. We ask $49,000 in grant or donation. FY2021 Sustaining support for social service case manager. We ask $49,900 in grant or donation. FY Add an additional social service case manager to increase referral support. We need a $49,900 grant or donation. FY Additional office space and equipment. We ask $7,200 for capital improvement grant. Social Service Outreach Goals FY2019 Begin operation of a Mobile Social Service Unit bring support to the disabled, infirm or marginalized. We need a grant or gift to provide a new or late-model used motor home to serve as our Mobile Social Service Unit. FY Office equipment for the Mobile Social Service Unit. We need a $3,000 capital improvement grant or donation. FY Mobile Social Service Unit operations. We need a grant or donation of $12,300 for operation costs for the Mobile Social Service Unit. This requirement continues through FY2023 with 2% per year escalation. FY $12,550 FY $12,800. FY2019 Twenty-four Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $62,400 in grants or donations. Page 4

5 Health Care Outreach Goals FY We currently partnered with Benevolence Health Center so that their mobile medical unit visits the HOY every two weeks. They provide health screening services. Starting early in FY2020 we want to partner with health care organizations to provide additional services at our locations or to provide discounted services at provider locations. FY2020 Add a program coordinator to manage the growing health care service offerings. We ask for a $51,000 grant or donation for increased operations costs. FY2020 Provide office space and equipment for the expanded program. We ask for a $7,200 capital improvement grant. FY Sustaining support for program coordinator. We ask for a $52,000 grant of donation. Thrift Stores Goals FY2019- $72,000 grant for a retail store evaluation consultant to study our thrift store operations, develop an improvement plan and labor to implement the plan. Other Capital Improvement Projects Goals FY $136,500 in grants or donations to expand our office and Lawndale Thrift Store parking lot from 5 spaces to 20 spaces. We must eliminate an existing safety hazard to our clients, customers, employees, patrons and volunteers. Page 5

6 Our Story Beginning in 1982 a dedicated group of people at St. Catherine Laboure parish decided to wake people up to the needs of the poor in the South Bay. Led by Sister Michele Morris and four supporters, they established the House of Yahweh to feed the hungry, clothe the naked, and shelter the homeless (Mt 25:35). With only a strong desire to reach out to the poor and needy in the South Bay, they set out on their mission to create God s House, a place of welcome and refuge for all persons who entered its doors. They struggled to raise funds but worked slowly and steadily until they eventually located a property in Lawndale, which became the home of a soup kitchen. Serving healthy meals became their trademark. From this initial program, the House of Yahweh has continually added programs to address additional community needs. Now 36 years later, the House of Yahweh has evolved into a social service agency that distributes food six days each week, provides clothing, furniture and personal products outreach to needy families, provides temporary shelter and maintains several social service programs for the homeless and low-income families. Our Focus Help needy families stay off the streets by reducing their costs for food, clothing, furniture, personal care products, and health services so they will be able to pay rent. We also try to bridge gaps in housing. Our Mission The Mission of the House of Yahweh is to serve the economically exploited and the impoverished, especially women and children, so they can attain greater fullness of life. To accomplish this end, the HOY commits to provide food, clothing, shelter, and other supportive services to these people and to direct and guide them along the path to independence. How We Change Lives We implement our mission by leveraging the demanding work of a very small paid staff and many wonderful volunteers. Only 10% of our costs go to administration and overhead that leaves 90% that goes directly to our programs. Many of our volunteers are clients in our programs. They support the House of Yahweh s operations by donating their time and talent. Over 2,100 people are served by our programs each month. Our programs help prevent the tragedy of homelessness for the working poor who are extremely vulnerable to financial disaster. Getting behind on rent payments is a slippery slope toward homelessness. Our programs are designed to reduce the cost of food, clothing, Page 6

7 personal care products, furniture, household goods, and health services so that clients can pay their rent and keep their families in a safe and secure home. Our Programs Our six programs are described briefly in this section. In most cases the planned growth in the programs are described and current and future funding estimates are listed. 1. Food Outreach 2. Homeless Outreach 3. Social Service Referrals 4. Social Service Outreach 5. Health Care Outreach 6. Thrift Stores Food Outreach What does the program do? We reduce food costs and improve nutrition for low income families. We help those with marginal income save money on food so they have more money for rent. We help our community partners to repurpose food that otherwise would be destroyed. This program can provide 52 weeks of groceries to supplement a family s nutrition for the small cost of $ (adjusted for inflation) per family per year. Whom does the program serve? We serve 430 low income families each week. (1,800 people each week). Unlike many other food outreach programs, the majority of our families (370) receive food weekly, which gives a significant reduction to their monthly food costs. Our case manager qualifies families for the program based on income and family size. In addition, we accept 240 families each month who need emergency food support. These families are allowed to come once each month. We accept 10 families/day for emergency food. How does the program work? Our community partners donate expiring and overstocked items. Our partners include Trader Joe s, Bristol Farms, Ralphs, Olive Garden, Cheesecake Factory, Jon s Donuts, and many more. Our drivers pick up the food using two refrigerated trucks and deliver it to the HOY. HOY staff and volunteers sort and distribute the food to families who pick it up at our center. We also make home deliveries to clients who are disabled, infirm or home-bound due to sickness or injury and are unable to come to our center. Our program costs in FY2018 were $144,000 but costs exceed our program income by $ per family per year. Our annual shortfall for the Food Outreach program was $51,600 to provide food outreach to our existing 430 families each week. Page 7

8 What is our plan for the future? Our Food Outreach program provides $2.5M of In-kind Food Donations for a cost of about $144,000 in FY That means we can provide 52 weeks of groceries to supplement a family s nutrition for the small cost of $ (adjusted for inflation) per family per year. We believe this is an extremely valuable and cost-effective program that is well suited to our mission and ability to deliver this service. Sadly we are only serving a small percentage of the poor and with your help and support we could do much more. We want to expand our program in the coming years; our goals include modest increases as shown below: FY add 40 people per week; a 2.2% increase FY2020 add 50 people per week; a 2.7% increase FY2021 add 100 people per week; a 5.3% increase FY2022 add 100 people per week; a 5% increase FY2023 add 100 people per week; a 4.7% increase Where do we need help? To maintain our program, we need to replace one of our trucks over the next five years, at a cost of $73,400/truck (FY2022). The costs include purchase of a long bed pickup truck and a refrigeration unit. To maintain our program, we must replace community partners who select a larger food outreach partner, such as a food bank. We are seeking partnerships with additional groceries, investigating grants from food manufacturers, and looking to the LA Food Bank as a source of food. We are seeking partners who will support a family for a year by donating $350/year. When the program grows above 10%, our existing resources will be maximized, and we will need to buy an additional truck, have an additional driver, and build out additional space to prepare food for distribution. The need is always present, and we can meet these needs with the help of our generous neighbors. We estimate grants valued at about $ 68,700 for new truck acquisition, $43,775 for 1 st year operations costs (probably FY2022). This requirement continues through FY2023 with 2% per year escalation. For FY2022 we need a grant of $43,750 for capital improvements to food preparation area. Click to jump to Appendix A Goal Summary Homeless Outreach What does the program do? Our current transitional housing program for homeless/near homeless families is coming to an end in mid We do not believe this program accomplishes the mission with which it was begun, so this program is closing. The travel trailers we use are not aging well, since they were Page 8

9 not intended for everyday use, hence the quality of the housing has declined. In addition, participants are finding it difficult to move from the program to independent housing. Finally, government housing programs penalize those who are coming from transitional housing, so the program may now be detrimental to the people who it is intended to help. What is our plan for the future? Our strategy is to seek and obtain federal, state, city, county and private funding for affordable housing for 100 families within the next five years, to include vouchers for section 8 housing, senior housing, veteran housing, rapid rehousing vouchers, motel vouchers, rehabilitation of units, and new construction units. We seek to obtain gifted land or homes with land for housing opportunities. We will also investigate creative programs for reducing the impact of homelessness, such as allowing those living in cars to stay on our property overnight. Before we can achieve the goal of acquiring and operating affordable housing we can ease the suffering of the homeless in our community through increased support to the homeless in this and our other programs. Our generous donors can help us bridge the gap and ease the suffering of our homeless neighbors before they are settled in safe and secure housing by seeing to their health, welfare and some comfort. While we build our resources and fine-tune our plans to shelter homeless families in affordable housing there is much we can to do help them. Our interim goals include increasing our ability to support the homeless and ease their burden in life. We want to establish the following program elements: o Increase daily outreach of meals, clothing and personal care products to help our homeless clients. o Provide increased mailbox and computer/internet services for the homeless. o Partner with established Homeless Service Centers to provide housing, shower, laundry, transportation vouchers and other supportive services for our homeless clients. o Partner with existing local non-profit organizations that provide affordable housing. We contemplate giving matching/challenge grants to help support their funding while we gain expertise and experience in current affordable housing laws, regulations and funding strategies. Where do we need help? We are seeking partners from local non-profit organizations that provide affordable housing. We want to learn from these organizations and help them financially. In FY 2019 through FY2021 we are seeking grants valued at $25,000 per year for Homeless Support partnerships. For FY2019 through FY 2023 we are seeking partners who will help us to obtain gifted land or homes with land for housing opportunities. For FY2018 we are seeking a grant with an estimated value of $60,000 to fund a feasibility study to determine the acquisition and operational costs for a 100 unit affordable housing program. Page 9

10 We are seeking assistance to obtain housing vouchers. There any many government and private organizations in South Bay Los Angeles that provide housing vouchers as a part of their service. We refer clients to them on a regular basis. Sadly, sometimes these organizations run out of vouchers and we cannot get shelter for someone in need. We would like to have a reserve of vouchers that we could use when other voucher resources are scarce. We are seeking sponsors, foundations and donors that can provide cash which will allow us to help our homeless neighbors with health, welfare and some comfort. We estimate the cost of support per year to be $87,000 to help up to 3,100 clients. This requirement continues through FY2023 with 2% per year escalation. Click to jump to Appendix A Goal Summary Social Service Referrals What does the program do? We provide agency referrals and mail services, phone services, and computer/internet services to low income families or homeless individuals. Whom does the program serve? 80 low income families or homeless individuals receive services each week using our on staff social worker and other staff and volunteers. How does the program work? Our on-staff social worker meets with individuals in need and makes appropriate referrals. We provide postal outreach to about 80 clients per week, by allowing homeless clients to use the HOY mailing address to receive and send mail and packages. We also allow them to have telephone messages made to the HOY so they can retrieve them later. We make our computers and internet available to low income and homeless individuals so they can apply for jobs and benefits, as well as create and correspondence. What is our plan for the future? We believe this is an extremely valuable and cost-effective program that is well suited to our mission and ability to deliver this service. In FY2018 our Social Worker interviewed all clients who apply to our program, interacts with all program participants daily, and performs social service referrals when time permits. This single resource does not have the time available which is needed to do social service case work for new clients and there is a steady stream of new clients. Over the next three years our goal is to add two additional social service case managers to help increase our service to clients. These case managers are the core employees who administer the Social Service Referral Program under the direction of our Social Worker and they also staff all of our Social Service Outreach operations. Where do we need help? We seek partnerships with other agencies so that we can broaden our referral network. We Page 10

11 need financial help to hire more case managers; the needs of the poor are immense, and the scope of our mission is seemingly boundless. With more case managers we can improve the lives of many. For FY2019 we need a grant valued at about $ 48,000 for increased operations costs to add one social service case manager and capital improvement grant for $2,000 for office equipment. This requirement continues through FY2023 with 2% per year escalation. For FY2021 we need a grant valued at about $49,900 for increased operations costs to add one social service case manager. This requirement continues through FY2023 with 2% per year escalation. FY2021 we need a capital improvement grant for $7,500 for office space and equipment. Click to Jump to Appendix A Goal Summary Social Service Outreach What does the program do? We provide clothing, furniture, housewares and personal items to reduce household costs so families have more money available to pay rent. The clothing outreach program focuses on giving clothes to help our clients look presentable and professional for job interviews and for when they start work. This program also provides clothing for school age children so that they can attend school. We also provide furniture and housewares for families who have faced a disaster (such as a fire or flood) or are having to get themselves established in a new location. Whom does the program serve? We serve the homeless, low income families, job seekers, school children, and working parents. How does the program work? Our thrift stores receive donations of clothing, appliances, housewares and furniture from community members. In addition, we receive donations of personal items from retail community partners for overstocked items. The men s outreach occurs every Tuesday. They receive an outfit of clothes, shoes (if needed), and toiletries. The women and children s outreach occurs every Wednesday. They receive an outfit and shoes (if needed). Personal care products outreach has averaged over 55 items per month. These include diapers, wipes, baby formula, baby toiletries, adult diapers, wipes, pads, supplement drinks (such as Ensure or Glucerna), and feminine products. The disaster support occurs as needed. We provide clothes, housewares, furniture and small appliances. We refer to other agencies for stoves (St. Vincent De Paul) or refrigerators (Grateful Hearts). What is our plan for the future? We believe this is an extremely valuable and cost-effective program that is well suited to our Page 11

12 mission and ability to deliver this service. We will also look to expand our program as the need always seems to exceed our capacity. We foresee a need to implement a mobile social service unit which can visit the locations occupied by the poor and the homeless. We could provide food, clothing, housewares, personal care and furniture to those unable to come to our center. It may be a few years before we can effectively help house more homeless clients, but we can certainly see to their health, welfare and provide some comfort in the meantime with the help of our wonderful donors. Starting in FY2019 we are seeking to make available two Welcome Home Kits per month for our clients in need. Theses kits provide minimal clothing, housewares and furniture to poor families in need. These can be for a homeless family moving into affordable housing, a family who has faced a disaster (fire, flood, etc.) and needs new furnishings or a family restarting their lives from another area following a long period of unemployment. Starting in FY2021 we are seeking to make available four Welcome Home Kits per month for our clients in need. Where do we need help? We need to increase our advertising to attract new cash and in-kind donors. Social service outreach for clothing, furniture, housewares and personal care items requires a steady stream of in-kind donation of these products. The increased charitable services planned for this program will require sustained cash donations to support program operations. In the spring of 2019 we are seeking the gift of a new or late-model used motor home to serve as our Mobile Social Service Unit. Additionally, we are seeking a grant valued at about $ 12,500 for increased operations costs. This requirement continues through FY2023 with 2% per year escalation. For FY2019 we need a capital improvement grant valued at $ 3,000 to fund office equipment for the Mobile Social Service Unit. For FY2019 and FY2020 we are seeking grants each valued at $ 62,400 and $63,700, respectively for twenty-four Welcome Home Kits per year. These kits can cost up to $2,600 per family. Sometimes we can make-up the kits from stock in our thrift stores, but our inventory is never predictable and when a pressing need arises, we need to augment our inventory with the purchase of gently used or deeply discounted low cost items. For FY2021 through FY2023 we are seeking grants each valued at $124,800, $132,600 and $135,300 respectively for forty-eight Welcome Home Kits per year. Click to Jump to Appendix A Goal Summary Health Care Outreach What does the program do? We provide access to health care services at our facility. Page 12

13 Whom does the program serve? We serve low income families who lack health insurance or who have high deductible or limited insurance policies. How does the program work? We partner with health service providers to schedule their mobile provider vans at our site and assist with scheduling appointment times. We have currently partnered with Benevolence Health Center so that their mobile medical unit visits the HOY every two weeks. During FY2018 they provide health screening services for about 300 clients or an average of 25 per month. What is our plan for the future? Starting as early as FY2021 we want to partner with health care organizations to provide additional services at our locations or to provide discounted services at provider locations. We hope to provide services to over 240 clients per month, Where do we need help? We seek funding for a program coordinator who will identify and schedule the mobile services and will assist with scheduling appointments. In FY2018 these services were administered by our Social Worker and Executive Director, but this approach is not tenable long term because of anticipated growth in all other programs. For FY2021 through FY2023 we need grants valued between $ 51,000 and $57,000 in each year for increased operations costs to add a program coordinator and one capital improvement grant for $7,200 for office space and equipment. Click to Jump to Appendix A Goal Summary Thrift Stores What does the program do? We provide exceptional bargains on clothing, furniture, and small appliances so that low income families have more money available to pay rent. We build community involvement with HOY by promoting donations from our local communities. Our thrift store operations provide the labor needed to perform social service outreach described on pages 12 through 14. The thrift store operations should provide income to the HOY to bridge the gap when financial donations dwindle. Whom does the program serve? We serve anyone who comes into our thrift shops but most especially the poor who have few resources to maintain their households. How does the program work? We operate two thrift stores; one is a retail storefront on Artesia Blvd in Redondo Beach and the other is a warehouse style building on the HOY property in Lawndale. Using 3 ½ paid staff Page 13

14 members and 20 volunteers, our hours of operation are Monday through Saturday from 10:00am to 4:00pm. In 2018 we introduced an on-line store through ebay to supplement sales. Members of the community donate used clothing, housewares, personal items and furniture. HOY employees and volunteers sort, clean or repair (if possible) and display donated goods in our two thrift stores and offer it for sale or package it as donations to the poor. in FY2018 we ran a deficit on these thrift shops of $65,000. This needs to change with increased sales and more cash donations to help our charitable work for the poor. What is our plan for the future? The costs for both stores is $223,000 per year. This includes $188,000 in costs for the stores and $35,000 in overhead costs for administration of social services performed as a part of store operations plus management costs. We believe that these stores can be self-sufficient in the short term and revenue generating beginning in FY2021. Where do we need help? We seek funding for a retail store evaluation consultant to develop an action plan to bring these stores to profitability, which might include closing one of the stores. The consultant will evaluate visual elements of our stores, merchandise buying habits, sales team, ability to make money, personnel in our store, use of technology, website, Facebook page, and blog, and advertising plan. Following completion of the plan, we will seek funding to implement the improvements to make the stores profitable. For FY2019 we seek a grant valued at $72,000 for a retail store evaluation consultant to study our Thrift Store operations, develop an improvement plan, labor to implement the plan but excluding store infrastructure upgrades. Click to Jump to Appendix A Goal Summary Other Capital Improvement Projects Expand Current Parking Lot What is the problem? Our existing property in Lawndale has a very small and oddly configured parking lot that only supports the parking of 5 cars to maintain proper entry and egress for charity guests and thrift store customers. We are in a mixed residential neighborhood comprised of single family homes and many apartments. Street parking is extremely rare if not impossible to find. Visitors to the House of Yahweh often block the driveway then go to the store or offices and cause others to be trapped on the property. This situation is a safety hazard to our clients, customers, employees and volunteers and it needs to be corrected. Page 14

15 How do we plan to solve it? We have engaged an architect to design a new parking lot which makes better use of the space, provide 20 parking spaces, revises the entry and exit points to provide smooth traffic flow and will eliminate blocked traffic and trapped cars in the lot. Where do we need help? We need the help of foundations or donors to provide $136,500 in funding to enable our project to commence. We have a preliminary design, prepared a realistic budget and we are prepared to proceed to the building permit process within weeks of being funded. Click to Jump to Appendix A Goal Summary Page 15

16 House of Yahweh Strategic Plan Appendix A Service and Funding Goals for FY2019 FY2023 Introduction The service and funding goals for the five years covered by this Strategic Plan are summarized in this appendix. The titles for each program are a link to take the reader back to the complete program descriptions on pages 7 through 16. Food Outreach Goals FY Provide weekly groceries for 1,840 clients. We need $147,170 for operations. FY Provide weekly groceries for 1,890 clients. We need $151,150 for operations. FY Provide weekly groceries for 1,990 clients. We need $159,160 for operations. FY2022 Need another truck to meet the demand for food. 3rd Food Outreach Truck acquisition costs $68,700. FY New Additional Truck 1 st year operations costs $43,775. FY2022 Need more space to meet the demand for food. Cost of capital improvements for food preparation area $43,750. FY2022 Need to replace our oldest truck. We need $74,300 for acquisition of a replacement Food Outreach Truck. FY Provide weekly groceries for 2,090 clients. We need $162,350 for operations. FY Provide weekly groceries for 2,190 clients. We need $210,250 for operations. Homeless Outreach Goals FY Homeless support partnership for affordable housing and shelter. We ask for a $25,000 grant or donation. FY2019 Feasibility study for creating 100 affordable housing units. We ask for a $60,000 grant. For FY2019 through FY2023 we are seeking grants and cash donations to provide support services to include transportation, shower, laundry, personal care products and clothing support for up to 3,100 homeless clients. FY $87,000 FY $88,700 FY $90,500 FY $92,300 FY $94,100 FY Homeless support partnership for affordable housing and shelter. We ask for a $25,000 grant or donation. Page 16

17 For FY2019 through FY2023 we are seeking gifts of land or homes with land for affordable housing. In addition, we seek support to obtain housing vouchers for our homeless clients. Social Service Referrals Goals FY2019 Add a social service case manager to increase referral support. We need a $48,000 grant or donation. FY Additional office equipment for new case manager. We ask for a $2,000 for capital improvement grant. FY2020 Sustaining support for social service case manager. We ask $49,000 in grant or donation. FY2021 Sustaining support for social service case manager. We ask $49,900 in grant or donation. FY Add an additional social service case manager to increase referral support. We need a $49,900 grant or donation. FY Additional office space and equipment. We ask $7,200 for capital improvement grant. FY Sustaining support for two social service case managers. $101,800 for operations. FY Sustaining support for two social service case managers. $103,800 for operations. Social Service Outreach Goals FY2019 Begin operation of a Mobile Social Service Unit bring support to the disabled, infirm or marginalized. We need a grant or gift to provide a new or late-model used motor home to serve as our Mobile Social Service Unit. FY Office equipment for the Mobile Social Service Unit. We need a $3,000 capital improvement grant or donation. FY Mobile Social Service Unit operations. We need a grant or donation of $12,300 for operation costs for the Mobile Social Service Unit. This requirement continues through FY2023 with 2% per year escalation. FY $12,550 FY $12,800. FY $3,000 capital improvement grant to fund office equipment for the Mobile Social Service Unit. FY Twenty-four Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $62,400 in grants or donations. FY Twenty-four Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $63,700 in grants or donations. FY2021 Fourth-eight Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $130,000 in grants or donations. FY Fourth-eight Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $132,600 in grants or donations. Page 17

18 FY Fourth-eight Welcome Home Kits for new affordable housing tenants or disaster victim support. We need $135,300 in grants or donations. Health Care Outreach Goals FY We currently partnered with Benevolence Health Center so that their mobile medical unit visits the HOY every two weeks. During FY2018 they provide health screening services for about 300 clients or an average of 25 per month. Starting early in FY2020 we want to partner with health care organizations to provide additional services at our locations or to provide discounted services at provider locations. We hope to provide services to over 240 clients per month, FY2020 Add a program coordinator to manage the growing health care service offerings. We ask for a $51,000 grant or donation for increased operations costs. FY2020 Provide office space and equipment for the expanded program. We ask for a $7,200 capital improvement grant. FY Sustaining support for program coordinator. We ask for a $52,000 grant or donation. FY Sustaining support for program coordinator. We ask for a $53,100 grant or donation. FY Sustaining support for program coordinator. We ask for a $54,200 grant or donation. Thrift Stores Goals FY $72,000 grant for a retail store evaluation consultant to study our thrift store operations, develop an improvement plan and labor to implement the plan. Other Capital Improvement Projects - Expand Current parking Lot FY $136,500 in grants or donations to expand our office and Lawndale Thrift Store parking lot from 5 spaces to 20 spaces. We must eliminate an existing safety hazard to our clients, customers, employees and volunteers. Page 18