Developmental Services Ontario. DSO Central East Region

Transcription

1 Developmental Services Ontario Central East Region N E W S IN THIS ISSUE Updates... 1 Resource Management Information... 2 Call Centre Activity... Durham Information....4 HKPR information.5-8 Simcoe information....9 York information..1 We value your feedback If you have comments you think would be helpful for the DSO to hear regarding your experience or about the information that we are sharing, please let us know by completing the DSO CER Satisfaction Survey at: Central-East-Region DSO Central East Region Main Office Click on : Send us your Feedback Thank-you! 24 Edward St West Aurora, ON L4G S9 Phone: Fax: (95) TTY: (95) dsocentraleast@yssn.ca DSOs across the province have been diligently working with MCSS to provide feedback related to the planned launch of the upgrades to the provincial database. The schedule for release has been amended to a phased launch, with a small group of agencies piloting the new functionalities in March and remaining organizations joining in June 217. Presently, all DSOs are in the midst of an intensive validation process to ensure that the current data contained within our parallel information system is captured in templates that will be migrated to DSCIS V6. As a result of the data cleansing and validation exercises, our DSO was able to access enhanced information from the provincial database related to specific service areas that has previously not been available. We have expanded this edition of our quarterly Bulletin to include this information to support our community partners in service planning. As identified in our workplan based on Satisfaction Survey results, we are in the process of updating our DSO web based information to be more current and responsive as well as more user friendly. We anticipate adding additional features over time, including video modules and presentations for on demand access to information. Stay tuned for these changes! If you have information that you would like posted to our website, please us and we will include this within our online repository. Feedback shared from the DSO CER Satisfaction Surveys informs our quality improvement efforts, we value this information as it highlights the service strengths that we need to maintain and identifies areas of growth. We encourage everyone who has interactions with us to complete this short survey which is posted on our website, embedded within staff signatures and is provided at the end of the Application Package in hard copy format. Compiled results are always shared in the Annual Review Bulletin each May along with our workplan for the coming fiscal year. Kind regards, Fall Edition November 216 Marie Lauzier Kimberly Thorn Julie Graham-Thirgood Susan Van Elswyk Dianne Hope Executive Director Supervisor, Central Assessor Supervisor Assessor Supervisor Director Developmental Navigation Durham, HKPR Simcoe, York Services

2 Resource Management Information Area Number of Resources Declared April 1-September, 216 Durham HKPR Simcoe York Looking for resources? Check out: Connectability.ca Planningnetwork.ca 211ontario.ca services.com 2

3 Call Centre Activity April 1,216-September, 216 Total Contacts Percentage of Contacts by Area York Durham Simcoe HKPR Other % 26.5% 25%.5% 2% 1% Core Services Intake and Eligibility Activity Total 2% 6% Information Request Intake 11% Crisis Response No. of Intakes 41 Eligibility Confirmation 71% Specialized Linkages Referral DSO Referral No. of Applicants Confirmed Eligible 171 No. of Applicants Deemed Ineligible (includes those who are not yet but otherwise eligible) 18 Caller Inquiries/Requests NOTE: Statistics presented are according to DSCIS as of October Did you know? There are now Total Contacts individuals with open files in the provincial database affiliated with the DSO CER! April May June July Aug Sept Contacts by Month Check out our DSO CER Resources Page!

4 Geographic Information-Durham Number of people waiting for an Application Package 42 According to August 216 DSO CER data from DSCIS, there are 212 people registered in the data system living in Durham. The breakdown within Oshawa 7 Pickering 25 Ajax 279 Clarington 212 Whitby 95 Brock 52 Scugog 125 Uxbridge 74 Durham is as follows: 4

5 Geographic Information-Haliburton (HKPR ) Number of people waiting for an Application Package 11 According to August 216 DSO CER data from DSCIS, there are 76 people registered in the data system living in Haliburton. The breakdown within Haliburton is as follows: Highlands East Algonquin Highlands 2 Dysart and Others 48 Minden Hills 2 We understand that life happens. Please provide us with as much notice possible if you need to cancel your appointment so that this time can be used to support someone else who is waiting. 5

6 Geographic Information-Kawartha Lakes Number of people waiting for an Application Package (HKPR total) 46 According to August 216 DSO CER data from DSCIS, there are 2 people registered in the data system living in Kawartha Lakes. The breakdown within Kawartha Lakes is as follows: City of Kawartha Lakes 284 Town of Bobcaygeon 2 Town of Lindsay 28 Town of Little Britain 2 Township of North Kawartha Village of Buckhorn 1 6

7 Geographic Information-Peterborough (HKPR total) Number of people waiting for an Application Package 148 According to August 216 DSO CER data from DSCIS, there are 797 people registered in the data system living in Peterborough. The breakdown within Peterborough is as follows: Peterborough 651 Curve Lake First Nation 5 1 Asphodel-Norwood 1 Cavan-Monaghan Douro-Dummer 4 Galway-Cavendish and Harvey 12 Havelock-Belmont-Methuen 16 Otonabee-South Monaghan Smith-Ennismore-Lakefield 4 7

8 Geographic Information-Northumberland Number of people waiting for an Application Package (HKPR total) 99 According to August 216 DSO CER data from DSCIS, there are 477 people registered in the data system living in Northumberland. The breakdown within Northumberland is as follows: Brighton 66 Port Hope 126 Trent Hills 24 Cobourg 16 Alnwick/Haldimand 19 Cramahe Hamilton 49 8

9 Geographic Information-Simcoe Number of people waiting for 425 According to August 216 DSO CER data from DSCIS, there are 2164 people registered in the data system living in Simcoe. The breakdown within Simcoe is as follows: Barrie 671 Orillia 1 Bradford West Gwillimbury 8 Collingwood 151 Midland 148 Penetanguishene 64 Wasaga Beach 54 Adjala-Tosorontio 2 Clearview 6 Essa 77 Innisfil 81 New Tecumseth 167 Oro-Medonte 41 Ramara Severn 5 Springwater 64 Tay 5 Tiny 1 9

10 Geographic Information-York Number of people waiting for an Application Package According to August 216 DSO CER data from DSCIS, there are 2795 people registered in the data system living in York. The breakdown within York is as follows: Vaughan 612 Aurora 114 East Gwillimbury 12 Georgina 21 Markham 686 Newmarket 41 Richmond Hill 492 Whitchurch-Stouffville 91 King 48 1