Operation Appreciation. Need

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4 Operation Appreciation Need The Chamber of Commerce identified a concern of not having enough one on one personal touches with it s members. As a growing organization they did not want to lose touch with members who have perhaps not been as active or maybe a business that does not come to networking events. The Chamber looked to their Ambassador committee for some ideas and assistance in this area. Outcome The Ambassador committee members reviewed the concerns of the Chamber and came up with a program called Operation Appreciation. This programs provides the Ambassadors with the opportunity to visit one on one with members to thank them for their support of the Lake Havasu Area Chamber of Commerce as well as pehaps gain a new contact for their personal business. Operation Appreciation takes place every other month on the 3 rd Friday at 9am. How it works Every month an Ambassador volunteers on a rotaing basis to provide the treats (cookies, brownies, pizzas) for 12 businesses. They meet at that Ambassadors place of business. The treat plates have the sponsoring Ambassadors business card or logo to give them the recognition. The treat plates are delivered with a Chamber logo card signed by all the 35 Ambassadors at their monthly meeting saying Thank You for being a member of the Lake Havasu Area Chamber of Commerce. Also at the monthly meeting 4 Ambassadors volunteer to deliver the treats to 3 businesses that Friday. The Ambassadors are given a script to ensure they have a conversation starter. Ambassadors then spend the hour delivering the treats and then report and concerns/updates/questions back to the Director of Membership at the Chamber.

5 Operation Recruit Need The Chamber of Commerce identified a concern of not being able to get in touch with the correct contact or pehaps the gate keeper of certain businesss. The staff would make the calls and attemt to get the meeting with the owner but sometimes could not get through or a call back. The Chamber looked to their Ambassador committee for some ideas and assistance in this area. Outcome The Ambassador committee members reviewed the concerns of the Chamber and came up with a program called Operation Recrut. This programs provides the Ambassadors with the opportunity to visit one on one with new or exsisting businesses they could possibly obtain a business conection with for their business as well as promote the Chamber of Commerce. Ambassadors work as the eyes and ears for the Chamber out in the field as well as rectut new members so this was a natural fit for the group. Operation Recuit takes place every other month on the 3 rd Friday at 9am. How it works Every month an Ambassador volunteers on a rotaing basis to provide the treats (cookies, brownies, pizzas) for 12 businesses. They meet at that Ambassadors place of business. The treat plates have the sponsoring Ambassadors business card or logo to give them the recognition. The treat plates are delivered with a Chamber logo card signed by all the 35 Ambassadors at their monthly meeting saying Thank You for investing in Lake Havasu City. Also at the monthly meeting 4 Ambassadors volunteer to deliver the treats to 3 businesses that Friday. The Ambassadors are given a script to ensure they have a conversation starter and as much information about the business as possible including if they were a past member and why they may have not renewed. Ambassadors then spend the hour delivering the treats and then report and concerns/updates/questions back to the Director of Membership at the Chamber.

6 Board of Directors Chamber Calendar Ribbon Cuttings Member2Member Chairman s Chat President s Perspective Leadership Link Annual Meeting Date Committee Discussion Business Networking Featured Ambassador Business Highlights Member Happenings Stories/Photos courtesy of Stan Usinowicz Communications MARKETING COMMITTEE: Putting the Chamber in the Forefront of Our Community It s all about raising awareness what the Lake Havasu Area Chamber does strategic planning how to get that message out to members and to the public and messages that the Chamber wants to get out into the community. Tim Miller, who chairs the Marketing Committee, said, The end result is that we deliver a final product in the form of what we offer to our members, who are, in essence, our customer, and showing them the value and benefits of being a Chamber member. That, Tim says, is a condensed version of what the 10-member committee does. There s an awful lot to it it s everything from website development to the advertising that we do, whether that be in print form, verbal communication, clips on the website, direct mail, radio the programs and benefits that we re constantly trying to develop to enhance membership for current members, and attract membership. For example, a little more than a year ago, the committee Tim Miller developed a monthly Business Solutions luncheon, offering businesses the opportunity to discuss the challenges and problems that all business owners face, he said. It s an open forum where everyone may participate. They share ways that they ve handled similar problems or offer ideas on how to go forward, he says. Discussions range from how to make modifications to employee handbooks to insurance issues, health care issues, hiring issues the wide spectrum of all the things a business owner deals with on a day-to-day basis. The group has grown since its inception, he said. Everyone leaves there with something because it s really a good brainstorming session. Business Solutions usually meets on the third Tuesday of the month for 90 minutes, beginning at 11:30 a.m., at a restaurant that is a Chamber member. Participants pay for their own meals, and more information is available from Tim or Kathy Tippett, Director of Administration and Technology at the Chamber office. Tim said that one of the biggest accomplishments in recent years has been bringing the membership process into the digital age, by providing Jeni Coke with the electronics she needs. Jeni is the Chamber s Membership Concierge and Events Coordinator. She has in her hand the electronics that she needs when she goes and talks with a prospective member, to show them the website, to show them the benefits of Cont. on Page 19

7 Forefront Cont. becoming a member, and to be able to complete the entire process down to payment by a credit card, if that s how what they want to do it. So it s no longer wait for a check that comes in the mail. Jeni will also leave a membership flash drive that explains the topics she discussed with the new member, as a quick reference. It s simple for a Chamber member to join the committee We re only a phone call away. Let me know that you re interested in participating and we d be happy to have your input and ideas. We re always looking for a fresh face and a fresh mind to help contribute to our efforts, he says. The committee meets on the last Monday of each month at the Chamber office at 1:30 p.m. (See contact information at end of this article.) Chamber membership over the past seven years has contributed to the success of Tim s business, Tire and Auto Center, through referrals and networking. Chamber members refer Chamber members, Tim says, and he puts the number of customers that walked through his door thanks to referrals and membership in the hundreds. Chamber membership gives you lots of opportunities you wouldn t get if you weren t a Chamber member And one more reason to join? You have a good time doing it. Tim Miller may be contacted at tire1@citlink.net or phone and Kathy Tippett may be contacted at kathyt@havasuchamber.com or Business Milestones Cont. Chamber Ambassadors must be members of the Chamber of Commerce, and there s a fee to join the committee. Interested persons may contact Jeni Coke, Membership Concierge and Events Coordinator, at the Chamber office, 314 London Bridge Road, jenic@havasuchamber.com or phone Been One Cont. Our team name is The Cure CHASErs, and we commit to walking for 12 straight hours the night of the event, in honor of those we have lost to cancer, those who have survived, and the caregivers as well. Amy has been Committee Chair (Hospitality) for the 2011 National Association of Chamber Ambassadors conference in Lake Havasu City; a graduate of Havasu Leadership Development 2006/2007; and a graduate of Advanced Havasu Leadership Development 2012/2013. She is presently the Chair of the Ambassadors Community Outreach. She is a member of the London Bridge Republican Women s Club and the Lake Havasu Republican Women s Club, and a member of the Judicial Merit Commission since 2006, where she is presently Vice Chair for 2013/2014. She participates in ASA Softball and has been a member of the Western Arizona Humane Society, National Rifle Association, River Cities Referral Club, and a board member of the K-12 Foundation. She and her family enjoy spending time together camping, playing games and taking vacations to explore new and exciting places.

8 HELLO, I AM Invested LAKE HAVASU AREA CHAMBER OF COMMERCE { MAKE A NAME FOR YOURSELF }

9 HELLO, I AM Invested LAKE HAVASU AREA CHAMBER OF COMMERCE { MAKE A NAME FOR YOURSELF } The Lake Havasu Area Chamber of Commerce is a dynamic trusted organization and a leading advocate for business in the northwest Arizona. The Chamber is a leader in developing a strong local economy by providing members with access to information and, resources. Your membership supports the Chambers mission, while promoting our beautiful, unique part of the great State of Arizona and making Lake Havasu City the best place to live, work, and play. The Lake Havasu Area Chamber of Commerce is privileged to contribute to the economic growth and stability of the community and to serve the members that sustain our organization. Our annual business plan addresses the goals set by the Board of Directors at the beginning of each fiscal year. Goals are aligned with the five focus areas where we strive to excel. Strengthening the local economy Political Action Connection Opportunities Community Promotion Representing the Interest of Business with Government We are pleased to introduce new levels of membership which support the Chamber s ability to improve the business environment in the Lake Havasu Area. $10,000 Platinum Membership $7,000 Gold Membership $3,500 Silver Membership $1,500 Bronze Membership $300 Classic Membership Chamber membership is an investment that ensures the growth and success of your business. The Chamber s products, services and benefits are affordable and effective. We are the for business in northwestern Arizona. Lisa Krueger, IOM, ACE President/CEO

10 HELLO, I AM Building Connections LAKE HAVASU AREA CHAMBER OF COMMERCE Classic Membership Value: $600 Annual Investment: $300 Why join the Lake Havasu Area Chamber of Commerce? Better connections, to start. The Lake Havasu Area Chamber of Commerce offers four monthly networking events to help you build connections with other businesses in the community. Get started with this Classic Membership. Marketing/Advertising Business Cards/Brochures in lobby Membership Clock Door Decals/Stickers Membership Cards Member to Member Discount Referrals Business Classifications (includes 2) I have been a Classic Member of the Lake Havasu Area Chamber of Commerce since march As a small business owner and the sales and marketing director I feel that the Lake Havasu Chamber provides everything I am looking for in my business, including valuable networking opportunities and educational programs that are available to all chamber members. The Lake Havasu Chamber definitely benefits all of the business Community and makes our little city here a great place to live, work and play. Thank you Lake Havasu Area Chamber of Commerce. Ribbon Cuttings Governmental Affairs Governmental Affairs Committee (includes 1 seat) Legislative Agenda Education Education Committee (includes 1 seat) Membership Pricing for the following networking programs: -Jennifer Whetten Owner Whettrods Rentals, Inc. Annual Celebration of Business AM Exchanges Business After Hours Mixer Business Expo

11 HELLO, I AM Promoting My Business LAKE HAVASU AREA CHAMBER OF COMMERCE Bronze Membership Value: $2,168 Annual Investment: $1,500 The Bronze Membership is a very smart decision for small businesses who want greater visibility. Members of this tier receive promotional benefits like advertising in the Business Edge Newsletter. Marketing/Advertising Flyer in e-newsletter Mailing Labels Membership on Disk Relocation Packets (include promo item in package) Speak Out (1 radio spot guaranteed) Business classifications (includes 2) 1/8 page ad in the directory Ribbon Cuttings Governmental Affairs Logo included on Legislative Agenda Education Education Mixer (complimentary booth/item in goody bag) Business Booster (includes 1 lunch hosting with your topic) The Chairman s Circle was created to recognize those businesses whose continual support has been instrumental in the grown of the Lake Havasu Area Chamber of Commerce. Chairman s Circle members receive expanded visibility throughout the year through prominent placement on the Chamber s website, newsletter, and directory as well as at our numerous special events. They also enjoy the convenience of a one-time all inclusive transaction that makes their budgeting easier. Fundraising Logo on event signage Logo on promotional material 2 entries at AM Exchange (12 per year) 2 entries at Evening Mixer (12 per year ) Jeni Coke, IOM Director of Membership & Special Events PLUS all of the benefits of the Classic Level (noted on page 2)

12 HELLO, I AM Taking Political Action LAKE HAVASU AREA CHAMBER OF COMMERCE Silver Membership Value: $4,384 Annual Investment: $3,500 The Lake Havasu Area Chamber takes action on issues that affect the business community. As a Silver Member you are supporting our ability to provide information on business friendly candidates. Marketing/Advertising Flyer in e-newsletter Mailing Labels Membership on Disk Speak Out (one radio spot guaranteed) Business classifications (includes 2) 1/4 page ad in the directory Ribbon Cuttings Governmental Affairs Dignitary lunches (includes company name and 1 seat ticket) Logo included on Legislative Agenda Education Education Mixer (complimentary booth/item in goody bag) Business Booster (1 lunch hosted with your topic ) Havasu Leadership Development (includes 1 registration) Fundraising Event Sponsor Logo on event signage Logo on promotional material Annual Celebration of Business (includes 1 table of 8) 2 entries at AM Exchange (includes 12 per year) 2 entries at Evening Mixer (includes 12 per year ) "Our membership investment in the Lake Havasu Area Chamber of Commerce provides our company with resources, education, and tools to be successful. Our team members are involved in Leadership, Ambassadors, connection opportunities, and governmental affairs activities. Our membership allows us to focus on our business while the Chamber is busy protecting our interests with government, hosting an educational program, or creating opportunities for us to connect with our current clients and build relationships with new clients" -Cal Sheehy General Manager London Bridge Resort PLUS all of the benefits of the Classic Level (noted on page 2)

13 HELLO, I Representing Business Interests LAKE HAVASU AREA CHAMBER OF COMMERCE Gold Membership Value: $7,993 Annual Investment: $7,000 Representing the interest of business with government is a service we provide so you can focus on your business, not government regulation Your Gold Membership helps support the Chamber s Governmental Affairs Program. Marketing/Advertising Flyer in e-newsletter (2 per year) Mailing Labels Membership on Disk Relocation Packets (include promo item in package) Company Logo on Blast Speak Out (one radio spot guaranteed) Business classifications (includes 3) 1/2 page ad in the directory Ribbon Cuttings Governmental Affairs Legislative Day (includes 1 registration and dinner) Logo included on Legislative Agenda Dignitary Lunch (includes company name and 1 seat) Education Education Mixer (complimentary booth/item in goody bag) Business Booster (1 lunch hosted with your topic) Havasu Leadership Development (includes 1 registration) Fundraising Event Sponsor Logo on event signage Logo on promotional material Golf Tournament (1 foursome) Winterfest (1 booth) Business Expo (1 booth) Desert Bash (1 camp spot includes 1 entry in run) Kegs, Corks, & Cocktails (1 booth and 4 tickets) Annual Celebration of Business (1 table of 8) 2 entries at AM Exchange (12 per year) 2 entries at Evening Mixer (12 per year ) PLUS all of the benefits of the Classic Level (noted on page 2)

14 HELLO, I AM Strengthening The Economy LAKE HAVASU AREA CHAMBER OF COMMERCE Marketing/Advertising Business Cars/Brochures in lobby Flyer in e-newsletter (4 per year) Mailing Labels Membership on Disk Business Cards/Brochures in lobby Relocation Packets (include promo item in package) Membership Clock Door decals/stickers Membership Cards Member to Member Discount Referrals Speak Out (one radio spot guaranteed) Business classifications (includes 4) One full page ad in the directory Ribbon Cuttings Governmental Affairs Governmental Affairs Committee (includes 1 seat) Legislative Day (includes 1 registration and dinner) Dignitary lunches (includes 1 seat ticket) Logo included on Legislative Agenda Education Education Committee (includes 1 seat) Education Mixer (complimentary booth/item in goody bag) Business Booster (1 lunch hosted with your topic) Havasu Leadership Development (includes 1 registration) Advanced Havasu Leadership Development (includes 1 registration) Focus Luncheons (includes an invite for each one) Fundraising Major sponsor for all events Logo on event signage Logo on promotional material Golf Outing (includes 1 foursome) Winterfest (includes 1 booth) Business Expo (includes 1 booth) Annual Celebration of Business (includes 1 table of 8) 2 entries at AM Exchange (12 per year) 2 entries at Evening Mixer (12 per year ) Platinum Membership Value: $14,238 Annual Investment: $10,000 PLUS all of the benefits of the Classic Level (noted on page 2)

15 Membership Investment Membership Type Value Investment Classic Membership $600 $300 Bronze Membership $2,168 $1,500 Silver Membership $4,384 $3,500 Gold Membership $7,993 $7,000 Platinum Membership $14,238 $10,000 Other Investment Options Non-Profit Organization $195 Associate Membership $170 Individual Membership $170 Involvement Opportunities Ambassador Committee Education Committee Governmental Affairs Committee Marketing Committee Fundraising Committee Payment options are available; for more information contact Jeni Coke at

16 Info from Energy Efficiency Session May Cut Your Business Utility Bill Board of Directors Chamber Calendar New Member Directory Ribbon Cuttings Member2Member Chairman s Chat President s Perspective Business Booster Lunch Leadership Link Winterfest Business Networking Chamber Night Featured Ambassador Business Highlights Turn on the lights and adjust the thermostat to get the HVAC cranking, and the meter is running as your utility bill grows. Whether it s our business or our home, we can t do without power. But we can do without extra expense, and that can be where David Kaspar of UniSource Energy Services comes in. Kaspar is leading a free Energy Efficiency seminar on Jan. 25 from 11:30 a.m. to 1 p.m. at Lake Havasu Area Chamber of Commerce office, 314 London Bridge Road. The topics: Energy Efficiency Tips for Business and Energy Rebate Programs for Commercial Accounts (Electric and Gas). There s no charge to attend, and a light lunch is included. Seating is limited, and interested persons should call or kathyt@havasuchamber.com for reservations. The complimentary event is part of the ongoing Business Booster Lunches offered to Chamber members. Kaspar is a Business Outreach Consultant, Commercial Energy Solutions, UniSource Energy Services. The Business Booster Lunches are one of the benefits of Chamber membership, offering educational information and general business information on wide range of topics. JANUARY BUSINESS BOOSTER Lunch MEMBERS HELPING MEMBERS >> DATE & TIME Wednesday, January 25 11:30 a.m. 1:00 p.m. No Charge To Attend! Light Lunch Included >> LOCATION Chamber Office 314 London Bridge Road, Lake Havasu City >> RSVP REQUIRED Limited Seating Lake Havasu Area Chamber of Commerce kathyt@havasuchamber.com Complimentary program brought to you by: >> SPEAKER David Kasper Business Outreach Consultant, Commercial Energy Solutions, UniSource Energy Services >> TOPIC Energy Efficiency Tips for Business; Energy Rebate programs for commercial accounts (electric and gas)

17 SEPTEMBER BUSINESS BOOSTER Lunch MEMBERS HELPING MEMBERS >> DATE & TIME Wednesday, Sept :30 a.m. 1:00 p.m. No Charge To Attend! Light Lunch Included >> LOCATION Chamber Office 314 London Bridge Road, Lake Havasu City >> RSVP REQUIRED Limited Seating Lake Havasu Area Chamber of Commerce Complimentary program brought to you by: >> TOPIC Company Wellness and Your Bottom Line Don t be the last to know or be left behind Learn two ways to decrease your health care and workers comp costs Get the latest update on ACA requirements 5 Points you need to know about wellness >> SPEAKERS John Twomey, PRO Therapy & PRO Wellness Sean Williams, PRO Therapy & PRO Wellness