Gala Awards and Dinner #NGPA16. Friday 18th November Fairmont Hotel, St Andrews

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1 Gaa Awards and Dinner Friday 18th November 2016 Fairmont Hote, St Andrews #NGPA16 TPAS Scotand Satmarket, Gasgow G1 5LD Te: Emai: Tenant Participation Advisory Service Copyright 2016 TPAS Scotand Ltd.

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3 The categories for 2016 are... Tenant Participation Champion of the Year Award (5 awards) Organisation Individua empoyee Individua tenant Group Young Tenant For this award we are ooking for an individua member of staff, a group of staff members, or governing body members who have made an outstanding contribution towards tenants and other service users participating and infuencing andord s services, performance and/or cuture of participation Best practice in deveoping tenant scrutiny of the Charter Award This award recognises andords and tenants deveopment of scrutiny of the Scottish Socia Housing Charter s outcomes. In this award the judges are ooking for evidence and exceent exampes of the impact of tenant ed activity within organisations that offer scrutiny of services and transate into rea benefits for customers. The judges want to be inspired by the rea benefits that tenant scrutiny is creating across services and communities. This award wi recognise those truy tenant ed scrutiny opportunities that provide exceent improvement or change to communities. Best practice in Communicating Landord s Performance Information to a Customers This award recognises andord and tenants working together to provide a customers with cear and usefu information that reports service performance. This gives a customers an opportunity to earn about and comment on services they receive from their andord. This can be done using a variety of ways, such as posters, newsetters, socia media and websites, most importanty it refects the input of tenants to this process. We appreciate that many organisations use a variety of methods to maximise coverage among their customers and you shoud demonstrate how these ink together. In this award the judges are ooking for evidence and exceent exampes of: how customers infuence the presentation of performance information that is issued heping a customers to earn from and use the performance information, and how a customers can ask questions and how responses are fed back.

4 Best practice in deveoping communities award (3 awards) In this category the judges are ooking or exampes of teams (incuding any mix or tenants, other service users, staff and board members, contractors, businesses, agencies) who have by working together improved or buit: Community activities and faciities Avaiabe housing options Individua and/or group empoyment opportunities Cutura, artistic or socia benefits The environment, ocay or on a wider scae Skis and confidence among the community Housing conditions Loca pride, community spirit and reduced barriers between individuas and groups We re ooking for exampes from a variety of andords (or groups of andords) and there are up to 3 awards on offer, based on the number of homes managed by the andord(s): (i) Sma sized teams: up to 500 units (ii) Medium sized teams: units (iii) Large sized teams: Best practice in invoving a award (2 awards) a. Best Practice In Youth Invovement b. Best Practice in Equaity & Diversity These ceebrate success in invoving the variety of peope who make up our communities and often face chaenges to getting invoved. The judges are ooking for evidence of how andords and / or community groups have invoved a wide range of peope and used their views One award focuses on the work of young peope (up to age 30) and the second on the efforts and success of hard to reach groups, incuding traveers, minorities, support and speciaist need groups. Evidence is sought to show the wide range of benefits and impacts this can achieve. Best practice in invoving customers in services Deveoping and deivering good housing services invoves more than andord s staff. This award incudes contractors, vountary groups and agencies, community groups, and focuses on consutation that brings rea benefits. The judges are ooking for evidence of istening to individuas and / or groups of customers and responding with services that better match their needs. An exampe of this coud range from customers infuencing the andord s newsetter and eafets to focus groups that were instrumenta in reviewing repairs services to tenants shaping choice in new kitchens. Best Practice in Digita Invovement The Internet, socia media, texting, is increasingy important to deiver services and consutation. This award seeks evidence of how andords and community groups have increased service user s abiity to access, earn about and communicate their views about services and oca issue through digita methods. In this category the judges are ooking for innovation, especiay that can be shared with others and practica achievements in invoving customers.

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