Other Campus Services Bookstore Communications Information Services Ferrum Express Dining Services Retail Operations Mail Service College Police

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1 Other Campus Services Bookstore Communications Information Services Ferrum Express Dining Services Retail Operations Mail Service College Police Ferrum College Bookstore (540) Information Services (540) 365-HELP (4357) Dining Services Office (540) Campus Post Office (540) Campus Police (540) (540) (Emergency) 58

2 Bookstore The Ferrum College Bookstore is stocked with items to meet your academic needs (notebooks, pens, flash drives, textbooks, etc.), as well as those required for day-to-day survival on a college campus (t-shirts, hoodies, greeting cards, gifts, stuffed animals, toiletries, etc.). You may also purchase cables, DVD s, and much more. Stop in to see all the new arrivals and must haves! We estimate that books and supplies will cost approximately $1000 per year. The Bookstore provides many used textbooks to reduce overall expenses. Note: No books, whether new or used, can be returned to the Bookstore without the original receipt. The bookstore is introducing a textbook rental program for students. The textbook is rented for the semester for a set fee and should be returned after exams and before heading home for the break. A credit card is kept on file until the book is returned. Upon return of the rental, the credit card information is deleted but if the book is not returned the credit card on file will be charged for the balance owed on the book. The Bookstore also houses The News Café, proudly serving Starbucks coffee, our signature beverages such as Raspberry Love and Cherry Dream, delicious fresh pastries like Mudslide Brownies and Blueberry Muffins. Located at the back of the bookstore, the news café is a great place to gather, socialize, and catch up on news from available newspapers or cable TV news broadcasts. Purchases may be made with cash, dining dollars or debit/credit cards. Students may cash personal checks at the Bookstore. In order to process the check, the Bookstore requires students to present their Ferrum I.D. card at the time of the transaction. The Bookstore will cash a check up to $50. Also, in many cases, local merchants are willing to accept out-of-town checks for students with their Ferrum ID and other identification may be required. Communications The College switchboard, (540) , and most administrative offices are open M-F from 8:30 a.m. 4:30 p.m. College Police are available 24 hours a day by calling (540) Please feel free to call upon us whenever we may be of service to you! High-Speed Internet Service Each residence hall room on campus receives Internet access through the college. This service is included as part of the room fee. For students interested in receiving more bandwidth for Internet access, an optional high-speed Internet service is available at an additional fee. Cable Television Each residence hall room has been wired to receive cable television services. Cable television service is provided by Shentel and is included in the room charge and includes approximately 70 channels. Contact the Help Desk at (540) or helpdesk@ferrum.edu with questions about High-Speed Internet or Cable TV. 59

3 Information Services Helpdesk assistance for computer issues - Call extension 4357/HELP ( ) Helpdesk hours 8:30 a.m. until 4:30 p.m. Monday through Friday You can submit a request for help by clicking on the Help Desk button. Services Offered Hardware repair for college-owned computers. Troubleshooting of hardware, software, and networking issues for college-owned computers. Troubleshooting for personal computers owned by students. Problem resolution for application programs installed by the college (Examples: Word, Excel, and other Microsoft Office components). College provides 1 GB connections to the network. College provides T3 connection to the internet. Free service (unlimited per student) and collaborative applications (powered by Google). Individual username and password (Remember that user names and passwords should never be shared with other individuals). College installs AVG antivirus software on college-owned computers. AVG Professional antivirus software will be available for students to download and install on their personal computers from a central server. College installs Microsoft Office software on college-owned computers. Microsoft Office software will be available for students to download and install on their personal computers from a central server via iassistant. Evening access to computer labs in Beckham 201 and 203, Sunday-Thursday, 6-10 PM. Access to labs in Stanley Library Annex (during library hours of operation: Monday-Thursday 7:45 AM-midnight, Friday 7:45 AM-8 PM, Saturday noon-8:00 PM, Sunday 2:00 PM-midnight, Summer & Breaks Monday-Friday 8:30 AM-4:30 PM). 60

4 Responsible Use Policy Go to Computer and Communication Equipment Policy (on the Information Services portal page) to view the college s network responsible use policy. Online Services Offered URL: Student Mail is available, just sign in to access. Self Service offers the following options for students: Financial Account Summary Financial Aid Information Academic Planning / Profile Registration Work Study Information Brightspace Ferrum College s Course Management System will be accessible through a link on the Panther Portal. HELP DESK Hardware/software/network problems can be reported to the Ferrum College Help Desk on-line through the Help Desk button on the Panther Portal (or call 365-HELP). Accessing Student Mail and Self-Service Go to the Panther Portal site at To access Panther Portal, enter your ID number as your username, and your password (This is the same as your log-in information for Panther Tracks) Access your Google by clicking Student Mail under My Bookmarks. Financial and academic items will be under the Self Service menu. 61

5 Ferrum Express Where Stanley Library Parking Lot When Thursday & Friday 5:00 pm and runs every hour into Rocky Mount. Saturday 1:00 pm and runs every 2 hours into Roanoke making stops in Rocky Mount. Fall 2016 Spring 2017 September 1, 2, 3 January 12, 13, 14 September 8, 9, 10 January 19, 20, 21 September 15, 16, 17 January 26, 27, 28 September 22, 23, 24 February 2, 3, 4 September 29, 30, October 1 February 9, 10, 11 October 6, 7, 8 February 16, 17, 18 Closed for Fall Break. No Ferrum Express February 23, 24, 25 October 13, 14, 15 October 20, 21, **22 **Change, Pick-up location for Saturday at Grousbeck Lot Closed for Spring Break. No Ferrum Express March 2, 3, 4 October 27, 28, 29 March 9, 10, 11 November 3, 4, 5 March 16, 17, 18 November 10, 11, 12 March 23, 24, 25 November 17, 18, 19 March 30, 31, April 1 Closed for Thanksgiving Break. No Ferrum Express April 6, 7, 8, November 24, 25, 26 December 1, 2, 3 April 13, 14, 15 December 18, 9, 10 April 20, 21, 22 Why? It s FREE & SAFE Bus Stops 1. Ferrum 2. Rocky Mount Farmers Market 3. Eagle Cinema 4. Rocky Mount Wal-Mart 5. Rocky Mount Bowling Alley 6. Boones Mill Post Office (Saturday only) 7. Roanoke Campbell Court Transportation Center (Saturday only) 62

6 Schedule: Thursday and Friday Route Departs Arrives Ferrum Farmers Mkt Eagle Cinema Wal-Mart 5:00 pm 5:15 pm 5:20 pm 5:25 pm 6:00 pm 6:15 pm 6:20 pm 6:25 pm 7:00 pm 7:15 pm 7:20 pm 7:25 pm 8:00 pm 8:15 pm 8:20 pm 8:25 pm 9:00 pm 9:15 pm 9:20 pm 9:25 pm 10:00 pm 10:15 pm 10:20 pm 10:25 pm Departs Arrives Wal-Mart Bowling Alley Farmers Mkt Ferrum 5:25 pm 5:35 pm 5:40 pm 6:00 pm 6:25 pm 6:35 pm 6:40 pm 7:00 pm 7:25 pm 7:35 pm 7:40 pm 8:00 pm 8:25 pm 8:35 pm 8:40 pm 9:00 pm 9:25 pm 9:35 pm 9:40 pm 10:00 pm 10:25 pm 10:35 pm 10:40 pm 11:00 pm Schedule: Saturday Route (*only by request) Departs Arrives Ferrum Farmers Mkt Eagle Cinema Wal-Mart Boones Mill Roanoke 1:00 pm 1:15 pm 1:20 pm 1:25 pm * 2:00 pm 3:00 pm 3:15 pm 3:20 pm 3:25 pm * 4:00 pm 5:00 pm 5:15 pm 5:20 pm 5:25 pm * 6:00 pm 7:00 pm 7:15 pm 7:20 pm 7:25 pm * 8:00 pm 9:00 pm 9:15 pm 9:20 pm 9:25 pm * 10:00 pm 11:00 pm 11:15 pm 11:20 pm 11:25 pm * 12:00 am Departs Arrives Roanoke Boones Mill Wal-Mart Eagle Cinema Farmers Mkt Ferrum 2:00 pm * 2:35 pm 2:40 pm 2:45 pm 3:00 pm 4:00 pm * 4:35 pm 4:40 pm 4:45 pm 5:00 pm 6:00 pm * 6:35 pm 6:40 pm 6:45 pm 7:00 pm 8:00 pm * 8:35 pm 8:40 pm 8:45 pm 9:00 pm 10:00 pm * 10:35 pm 10:40 pm 10:45 pm 11:00 pm Ferrum Express Bus Stop Stanley Library Parking Lot. Contact: or (540) after 5:30pm on Weekends. Ferrum Express is a free service open to the public. Connecting bus lines have transfer fees. 63

7 Dining Services Dining Hall, Franklin Hall INCOMING FRESHMEN ONLY Meal Plan B will be the default resident meal plan (included in board fees) for all incoming freshmen residential students living in Clark, Dyer, Roberts, Riddick, Chapman, Bassett, Moore, Arthur and Susannah Wesley for the Fall 2017 semester. Freshmen students may request to change to Meal Plan A during the Spring 2018 semester. Meal Plan B: 15 meals per week plus $325/semester in Dining Dollars for use at any of our Retail Dining venues or in the Dining Hall plus three guest meals per semester. RESIDENT MEAL PLANS (included in board fees): Meal Plan B will be the default resident meal plan for all residential students living in Clark, Dyer, Roberts, Riddick, Chapman, Bassett, Moore, Arthur and Susannah Wesley. Meal Plan A: 19 meals per week plus $175/semester in Dining Dollars for use at any of our Retail Dining venues or in the Dining Hall plus three guest meals per semester. Meal Plan B: 15 meals per week plus $325/semester in Dining Dollars for use at any of our Retail Dining venues or in the Dining Hall plus three guest meals per semester. Please contact Kim Allen at kallen@ferrum.edu if you would like Meal Plan A instead of Meal Plan B. There is no additional cost to change from Plan B to Plan A. RESIDENT MEAL PLANS (included in board fees): Meal Plan M will be the default resident meal plan for resident students approved to live in Ferrum Village, Hillcrest Apartments or 602 Apartments. Meal Plan M: 10 meals per week plus $325/semester in Dining Dollars for use at any of our Retail Dining venues or in the Dining Hall plus three guest meals per semester. These students may request Meal Plan A or Meal Plan B by contacting Kim Allen at kallen@ferrum.edu to request the meal plan change. There is an additional $550 charge per semester which has to be paid through Student Accounts ( ) located in John Wesley Hall before Meal Plan A or B can be issued. COMMUTER STUDENTS Commuter students may place money on their Ferrum ID card ($20 minimum) using a credit card at Student Accounts ( ) located in John Wesley Hall. Commuter students may place money on their Ferrum ID card ($20 minimum) using cash or check at the Dining Services Office ( ) located in Franklin Hall. Commuter students may also pay cash prices when eating at any of our Retail Dining venues. 64

8 The Ferrum College ID serves as the meal card and must be presented for all meals and Dining Dollar transactions. There are limited options for students who forget to bring their ID for Dining Hall transactions: 1) Retrieve ID card and return to the Dining Hall, 2) Pay cash for the meal, 3) Have another student who has a card with sufficient Dining Dollars pay for the meal, or 4) Purchase a new Ferrum College ID card. Shirts and shoes are required in the Dining Hall. The meals per week can only be used by the cardholder and are not transferable. Dining Dollars must be used before the end of each semester and are not refundable. Students are allowed to add additional dollars to their account, but these dollars must also be used by the end of each semester. If a student uses all available meals for a week, Dining Dollars may be used to purchase meals/menu items in the Dining Hall or at any of our Retail Dining venues. Guest meals must be identified upon entry to the Dining Hall. The week starts on Sunday and ends on Saturday. Please return all dishes, glassware, and utensils to the dish room window after dining. Students will only be allowed to change their meal plan prior to the start of the semester. If changes are not made prior to the start of the semester, the student will have to wait until the following semester to change their meal plan. Dining Hall Monday-Thursday Breakfast Light Breakfast Lunch Light Lunch Dinner 7:00 am 9:45 am 9:46 am 10:59 am 11:00 am 2:15 pm 2:16 pm 4:29 pm 4:30 pm 7:00 pm The Dining Hall will close at 6:30 pm on Friday. Saturday & Sunday Brunch Dinner 10:30 am 1:00 pm 4:30 pm 6:00 pm Please note: During inclement weather when classes are cancelled or delayed, the Dining Hall will open at 10:00 am and may close at 5:30 pm based on employee availability. When deciding about the appropriate meal plan, consider How many meals are normally eaten per day Participation in athletic or club activities Whether Retail Dining food choices are desirable Questions or concerns regarding meal plans or the Dining Hall should be directed to Kim Allen, Operations Manager, in the Dining Services Office at Billing inquiries and credit card payments should be resolved through Student Accounts at PLEASE LIKE FERRUM COLLEGE DINING SERVICES ON FACEBOOK TO RECEIVE IMPORTANT UPDATES, LEAVE SUGGESTIONS, AND RECEIVE DAILY MENUS AND INFORMATION ON SPECIAL EVENTS! 65

9 FERRUM COLLEGE RETAIL OPERATIONS (Hours of Operation will change during the summer.) Subway is located in the lower level of Franklin Hall and is owned and operated by the College. Cash, checks, Dining Dollars, and credit/debit cards are accepted. Loyalty cards can be used to earn points towards free food and can also be used as gift cards. Please call the store for more information. Students are updated on specials and other important information via campus and Facebook. On campus delivery (cold subs only) is available. Monday-Friday 11:00 am - 11:00 pm Saturday & Sunday 4:00 pm - 11:00 pm Subway will open at 11:00 am on Saturday s when there is a home football game, Open House or PAWS Papa John s Pizza Express Franklin Hall is also located in the lower level of Franklin Hall and is owned by the College. It offers a limited lunchtime express menu featuring 8 pizzas and cheesesticks, breadsticks, wings and poppers. Papa John s accepts cash, checks, Dining Dollars and credit/debit cards. Specials and hours of operation are sent out via campus and Facebook. Monday-Friday 11:00 am - 2:00 pm Saturday & Sunday Closed The News Café (Proudly Serving Starbucks coffee and beverages) is located on the north side of the bookstore and is College-owned. The News Café accepts cash, checks, Dining Dollars and credit/debit cards. In addition to Starbucks beverages, you can enjoy many of our own signature beverages such as Raspberry Love and Cherry Dream. Many drinks have been created by our student employees as well as using suggestions from customers. Delicious pastries, like jumbo iced cinnamon rolls and blueberry muffins, can also be purchased at the News Café. Monday-Friday 8:00 am - 4:00 pm Closed Saturday & Sunday Blue Ridge Burgers & Deli on Rt. 40 represents the College s commitment to enhancing student life and promoting economic development in the surrounding community. Blue Ridge Burgers accepts Dining Dollars, cash, credit/debit cards, and checks. They feature hand pressed, fresh all beef burgers with your choice of a large variety of toppings! Sunday-Saturday 11:00 am - 9:30 pm Ice Cream Shop is located in Mountain Creek Café. They offer scrumptious Homestead Creamery ice cream, milkshakes and sundaes. They accept Dining Dollars, cash, credit/debit cards, and checks. Sunday-Saturday 3:00pm - 7:00 pm Papa John s Pizza store #4383 is located in Mountain Creek Café and offers a full Papa John s menu. Dining Dollars, cash, credit/debit cards, and checks are accepted. On-campus delivery to dorm lobbies is offered from 7:00 pm to 11:00 pm when classes are in session. Sunday-Saturday 11:00 am - 9:30 pm 66

10 Mail Service Franklin Hall, Lower Level The Ferrum College Mail Service Office offers the same services, (e.g., stamps, insurance, certified mail), as any U.S. Post Office, (with the exception of money orders). Mail arrives daily, (no mail on Sunday), and is usually sorted and placed in mailboxes by 11:00 AM each day. Outgoing mail leaves the Mail Service Office at 2:45 PM, Monday through Friday. Students will be assigned a mail box during the registration process and a mail box key will be issued when they begin school. If the mail box key is lost or misplaced, the Mail Service personnel will distribute mail to the student at the window for three days; after that a replacement key must be purchased. Mail box keys may be kept for a student s entire enrollment or may be returned to the Mail Service Office at the end of each academic year, but must be returned to the Mail Service office upon withdrawing during a semester. If a key is lost or not returned, a $25 replacement fee will be charged to the student s account. Mail boxes are used for important on-campus communication, as well as for regular United States Post Office mail. Students are encouraged to check their mail boxes several times a week. Mail Window Hours: Monday - Friday...8:30 AM. 5:00 PM Saturday...9:00 AM. 1:00 PM (only when school is in session) Campus Police The Ferrum College Police Department is a Certified Police Department through the Department of Criminal Justice. All officers are appointed by the Circuit Court and receive complete law enforcement training at the Cardinal Criminal Justice Academy in Salem, Virginia. Officers have arrest powers on the college campus and in the Blue Ridge Magisterial District of Franklin County. The police department works with other agencies from other jurisdictions, such as State Police, Franklin County, Federal agencies, etc. The department provides safety and services to the college community and encourages students to participate in ride-alongs, work-study assignments and other programs. The Police Department encourages accurate and prompt reporting of all crimes to the campus police or an appropriate police agency. The department is located in the Ferrum College Welcome Center, adjacent to The Ferrum Mercantile store on Route 40 before the college. For non-emergency calls, dial (540) to contact the Police Department. After hours, you may dial (540) to contact the Police Department. For emergency calls, dial 911! 67