South Carolina Workforce Development Symposium 2017

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1 South Carolina Workforce Development Symposium 2017 Career Pathways: Case Management Track February 9, :30-3:30 PM Maher and Maher Presentation Title 1

2 Welcome! Gretchen Sullivan Senior Consultant Maher & Maher Maher & Maher 2

3 About Maher & Maher Talent development and change management consultants Nexus of workforce development, economic development, and education Expertise: Strategic planning and facilitation Industry sector strategies and career pathways Systems assessment and redesign Technical assistance and training Primary practice areas: States, regional areas, and community colleges Federal government and NGOs Private sector 29 years in operation Self-certified small business Headquartered in NJ Office in Washington DC 3 Maher & Maher 3

4 Our Agenda Introduction to Industry Sector-Driven Career Pathways Features, goals and benefits, key partners, development summary Pathways-Focused Job Seeker/Worker Services Planning and Delivery Intake, assessment, leveraging LMI and business services intelligence, career coaching and advising, pathways vs. jobs Maher & Maher 4

5 Career Pathways: Introduction and Strategic Framework Maher & Maher 5

6 What are career pathways? Integrated education, skills, and credential attainment sequences that: Align to skill needs of targeted sectors and are employer-driven Articulate the full range of K-12, adult education, and post-secondary education assets: No dead ends, multiple on- and off-ramps Embed stackable industry-recognized credentials Make work a central context for learning Accelerate educational and career advancement through assessment of prior learning, integrated basic education and technical training, and other strategies Provide supports at transition points Maher & Maher 6

The Value of Pathways Career pathways provide a framework for building comprehensive education and training systems where all partners education, workforce development, economic development, human

7 The Value of Pathways Career pathways provide a framework for building comprehensive education and training systems where all partners education, workforce development, economic development, human services, along with employers (including industry partnerships) and other stakeholders come together to design and deliver the full spectrum of education and skills training needed for careers in indemand industries. Maher & Maher 7

8 KentuckianaWorks Maher & Maher 8

9 Colorado Maher & Maher 9

10 Strategic Framework for Pathways Work Maher & Maher 10

11 Common vision common goals Educational Systems Economic Development Workforce System Targeted Growth Sectors The Talent Pipeline Workforce as an asset for regional prosperity Maher & Maher 11

12 Industry Sector Partnership Model 1. Places business at center 2. Work with industry as partners 3. Aligned community partners 4. Workforce system as central player, convener 5. Regionally-focused Maher & Maher 12 12

Aggregate Supply Integrated, Sector-Driven Career Development Solutions Quantify Sector-Based Demand Business and Information Technology Services Talent Pools Health Care Assessment Case Management

13 Aggregate Supply Integrated, Sector-Driven Career Development Solutions Quantify Sector-Based Demand Business and Information Technology Services Talent Pools Health Care Assessment Case Management K-12 Voc Tech Ed Bridge Education Post- Secondary Training Education Transportation, Logistics, and Wholesale Trade Construction K-12 Students & Other Youth Dislocated Workers Pre-apprentices / Apprentices Veterans Career-Changers Upskillers Others Diversified Manufacturing Policy, Programs, and Investments Align to Sector Opportunities Maher & Maher 13

14 Maher & Maher 14

15 Questions? Comments? Maher & Maher 15

16 Career Pathways: Features, Benefits, and Development Maher & Maher 16

17 Sector Strategies and Career Pathways: A Mutually Beneficial Alliance Maher & Maher 17

with needed competencies and credentials Opportunities for career advancement and related supports

18 Career Pathways: Who Benefits? Job Seekers/Workers More navigable on- and off-ramps and corresponding labor market currency Prepared with needed competencies and credentials Opportunities for career advancement and related supports Employers Talent pipeline with the right skills In low unemployment, employers need more people into the qualified labor pool Retention Succession/ backfilling Maher & Maher 18

19 Career Pathways Have Two Key Moving Parts Employer-driven program development Employers (and data) drive design Education and workforce systems change Maher & Maher 19

20 Career Pathways at Their Best Align multiple programs to make it easier for all individuals, including those who are underprepared, to access, progress, and complete pathways to industry-recognized credentials and family supporting careers Include the following key features: Multiple entry and exit points Sequenced, modularized, and contextualized coursework that aligns with stackable credentials and jobs Articulation of each educational level to the next, with embedded attainment of industry-recognized credentials Maher & Maher 20

21 Career Pathways Offer: Alignment to real-world occupational progressions and forecasted talent needs Employer-driven, work-based learning Flexible scheduling Opportunities for acceleration Extensive supports and counseling services, including navigation that help participants identify and access the most efficient routes to credential attainment and careers (often through career and course mapping) Maher & Maher 21

22 Integrated Pathways Models Do not make students wait until they finish Adult Basic Education or developmental education before entering a career/technical program Students learn basic and vocational skills at the same time (often in the same course) Feature work-based essential and technical skills development shaped by employers Examples: Accelerating Opportunity I-BEST Program (Washington State Board of Community and Technical Colleges) Maher & Maher 22

23 How do you build career pathways? Maher & Maher 23

24 Design Education & Training Programs Steps in Career Pathways Progress Maher & Maher 24

Pathways Models Built by Sector Partnerships Workforce Alliance (South Central Kansas) Blueprint for Regional Economic Growth Regional Manufacturing

25 Pathways Models Built by Sector Partnerships Workforce Alliance (South Central Kansas) Blueprint for Regional Economic Growth Regional Manufacturing Council on Career and Technical Education (RMCTE) Preparation for Advanced Career Employment System (PACES) Accelerating Opportunity Kansas Maher & Maher 25

Pathways Models Built by Sector Partnerships Workforce Development Board of South Central Wisconsin Built out pathways fully integrated with region s sector work Invests training resources only in

26 Pathways Models Built by Sector Partnerships Workforce Development Board of South Central Wisconsin Built out pathways fully integrated with region s sector work Invests training resources only in driver industries and sectors Reorganized staffing for Career Centers, particularly around sector-focused WorkSmart Sector Academies and through services delivered by specialized navigators who provide counseling, supports, and other services needed to assist with retention, completion, credential attainment, and positive program outcomes Maher & Maher 26

27 How are you working with your partners to develop pathways? Maher & Maher 27

28 Career Pathways In Job Seeker and Worker Services Planning and Delivery Maher & Maher 28

29 Maher & Maher 29

30 Career Pathways & Sector Strategies Maher & Maher 30

31 Sectors and Pathways = New Way of Doing Customer Engagement Transactional relationship Program entry Place job candidates Career and education services not aligned to regional economic needs Case management Transformational relationship Customer assessment and individualized planning/service design Focus expanded to worker retention, advancement issues within company/ industry (i.e. career pathways) Education/training at scale designed in partnership with employers; career pathways Career coaching/advising Maher & Maher 31 31

32 Overview: Key Elements Unified regional job seeker/worker services Use of LMI/data and business intelligence Staff capacity around target industries and pathways in those industries Connection to business services planning/delivery Measuring impact/results from customers perspectives and continuous improvement Maher & Maher 32

33 Key Ideas & Strategies Maher & Maher 33

34 Unified Regional Job Seeker/Worker Services No wrong door ; shared information/customer management Regional, multi-partner vs. local and single agency Functional organization by customer-intuitive need; program/organization agnostic For example, joint: Intake, assessment, and career planning/coaching Career development and training Career advancement/pathways work Maher & Maher 34

35 Use of LMI/Data and Business Intelligence LMI and employer intelligence drives job seeker/worker service planning and delivery Career coaches equipped to analyze LMI and use it with customers Tacit business intelligence around pathways integrated Maher & Maher 35

36 Building Capacity Around the workforce needs of target industries Organizing by sector Around needs for supporting pathways within key industries Shifting from a case management to a career coaching model Job placement vs: career development Brokering services Supported vs. blind referrals Maher & Maher 36

37 Connection to Business Services Planning/Delivery Leveraging business services intelligence to inform career coaching/advising Intentional relationships and conversations What are businesses saying around pathways? Institutionalizing job seeker/business service connections Maher & Maher 37

38 Measuring Impacts and Continuous Improvement What do customers want? Ask. Not just WIOA performance measures Long-view career development Short-, medium-, and long-term What works and what doesn t Be prepared to stop, start, continue, and adapt Agility is critical Value/results delivered for customers: Let them define Maher & Maher 38

39 Pathways from the Job Seeker Customer s Perspective Receive meaningful career information and exploration opportunities Less fragmentation/silos in navigating the system: No cracks More opportunities (training, internships, etc.) to get to regional high-growth companies and careers Seamless and defined career pathways, with integrated supports Facilitated support 39 Maher & Maher 39

40 Table Discussions and Report-Out: Your ideas and next steps? Maher & Maher 40

41 Career Pathways Resources USDOL/ETA s Career Pathways Toolkit Funding Career Pathways: A Federal Funding Toolkit for State and Local/Regional Career Pathway Partnerships Framework for Measuring Career Pathways Innovation Maher & Maher 41

42 Thank You! Gretchen Sullivan Senior Consultant Maher & Maher Maher & Maher 42

CALIFORNIA CAREER PATHWAYS

CALIFORNIA CAREER PATHWAYS Building Strong Systems CACareerPathways.CLASP.org Judy Mortrude 2.23.2017 ALLIANCE FOR QUALITY CAREER PATHWAYS Shared Vision, STRONG SYSTEMS FEDERAL CAREER PATHWAY GUIDANCE