GSA GLOBAL AWARDS 2018

Transcription

1 in partnership with GSA GLOBAL AWARDS 2018 THURSDAY 15TH MARCH 2018 CAPE TOWN, SOUTH AFRICA ENTRY PACK

2 GSA GLOBAL SOURCING AWARDS 2018 This event will bring together over 400 of the world s leading strategic sourcing suppliers, support providers and buyers. Best will be rewarded and celebrated, and the efforts of companies and individuals who have demonstrated excellence in the We are delighted to announce that the inaugural GSA Global Sourcing Awards are now open for entries! strategic sourcing world in 2017/18 will be recognised. The GSA Global Awards will take place on 15th March and will coincide with the two day GSA Global Sourcing Summit on 14th 16th March For more information on the Summit, please visit or contact the events team on +44 (0) at admin@gsa-uk.com HOW TO ENTER Entry to the 2018 GSA Global Awards is straightforward. Simply follow the three stages on the right and ensure that your entries abide by the general entry rules. STAGE 1 (Apply for the Awards) Decide which categories you wish to enter and familiarise yourself with the general entry rules. You may enter more than one category and you can submit more than one project per category. The same project can be submitted in more than one category. To apply to the GSA Global Awards just click on this LINK. Entry fee: VAT. This will allow you to submit to multiple categories. STAGE 2 (Write your Submissions) Please make sure that you mention on your submission which category the submission is for. Please set out your submission using the Key Headings. These Key Headings are weighted to help you identify areas of the utmost importance and judges will give preference to award submissions that adhere to them. Headings are key, the bullet points are provided as a suggestion. Please include your word count at the end of your submission. Entries that go over the word count will be penalised (all text over the word count will not be judged). STAGE 3 (Submit for Awards) Please your submissions to admin@gsa-uk.com Each entry must include the following: 1 Main submission content word synopsis (must adhere to the synopsis guidelines set out in this document) per category 3 Optional supporting material this supporting material is used only in the case of a judging deadlock DEADLINE FOR ENTRIES Entries must be received no later than 5pm, Friday 1st December The shortlist will be announced on Thursday 14th December 2017.

3 CATEGORIES OPEN FOR SUBMISSION 01 - BPO Contract of the Year 02 - IT Outsourcing Project of the Year 03 - Automation Project of the Year 04 - Service Provider of the Year 05 - Law Firm of the Year 06 - Consultancy of the Year 07 - Partner Collaboration Project of the Year 08 - Digital Transformation Project of the Year 09 - Excellence in Corporate Social Responsibility 10 - Innovation Project of the Year 11 - Global Destination of the Year 12 - Shared Service Centre of the Year 13 - Customer Experience Provider of the Year 14 - Buyer of Strategic Sourcing Services of the Year 15 - Award for Delivering Business Value in Global Strategic Sourcing 16 - Excellence in Skills Development 17 - Software Vendor/Business Partner of the Year 18 - African Delivery Destination of the Year 19 - African Service Provider of the Year 20 - African Outsourcing Project of the Year GENERAL ENTRY RULES Entry fee of VAT applies to all organisations and will allow you to submit to multiple categories All entry payments must be received by 1st December 2017 to be considered in the judging process All submissions must be received by 5pm on Friday 1st December 2017 Submissions can involve any number of countries/organisations with the exception of category 15 which must involve more than one country and/or continent All submissions should refer to live projects between January 2017 and March 2018 If a company is entering the same submission in more than one category, each entry must be sent in a separate No feedback will be provided on the judging process and the judge's decision will be final REASONS FOR PARTICIPATION IN GSA UK AWARDS Applying for a GSA Global Award guarantees many benefits for you and your firm. Shortlisted applicants receive: A place on the GSA Global Hall of Fame Press coverage from the GSA and sourcingfocus.com Social media coverage from GSA channels Finalist logo Global recognition for your company Winning applicants receive the above, plus: Global recognition as an award winner, a boost to your/your organisations worldwide reputation and team motivation A trophy recognising your organisation s achievements, and a winner logo Dedicated synopsis in the post event supplement to promote your winning submission

4 TOP TIPS Include visuals where applicable after all a picture tells a 1000 words (words in pictures will not impact your word count but tables will) Try to name your clients make sure you give enough time for their approval Send your entry on time the judging process will start with or without you Keep your submission to the point and keep it interesting Take note of the key headings You can use bullet points, but ensure flow Involve someone close and someone removed from the project for the details and the sanity check Follow the marking criteria for percentages allocated per section When referring to best please reference the GSA Global Sourcing Standard Focus on new and up-to-date information in each section (try not to repeat yourself) Sell your project/yourself, not necessarily your company make sure you include the right information, it s not a sales pitch FAQs Q1. Is our submission eligible even though it only involves one country/continent? Yes. Single country projects/contracts are eligible as well as those involving multiple geographies. For example, your submission is still eligible if you are a UK based service provider working with a UK client. The only exception is Category 15 - Award for Delivering Business Value in Global Strategic Sourcing which must involve more than one country and/or continent. Q4. How do I gain access to the GSA Global Sourcing Standard? Credit is given to those demonstrating use of the GSA s Global Sourcing Standard, this is to ensure best is demonstrated. The Global Sourcing Standard is available in the Knowledge Centre of the GSA website for members. For non-members, once the VAT entry fee has been received we can send you an overview of the Global Sourcing Standard; please admin@gsa-uk.com for details. If you have lost your GSA membership login details please contact the GSA by calling +44 (0) Q5. My organisation is not a member of the GSA, can I still enter? Yes, both non-member and members are required to pay an entry fee of VAT and this will allow you to enter multiple categories. Q2. Is our submission considered to be a live project between January 2017 and March 2018? Whether the project in question is being formulated, implemented or has ceased to exist but was still on-going at any time between January 2017 and March 2018 this is considered to be live and therefore eligible for submission. Q3. Can we submit the same project more than once? Yes, we do however request that you tailor each submission to reflect the requirements of each category.

5 SYNOPSIS GUIDELINES Each submission is invited to include a 500-word synopsis. Those that win their category will be selected as part of the post event Commemorative Supplement content provided that it adheres to the below guidelines. The supplement will be distributed as an e-book to the GSA s entire community nationally and globally making this is a powerful PR opportunity to showcase your capabilities before a qualified audience of over 18,000 strategic sourcing aficionados. To assist you in providing an informative article which is assured to get published, please follow the below guidelines. If you do not submit a synopsis we will assume you do not wish to be included in the supplement. Format: The synopsis should tell the story of your submission and bring it to life There is a suggested word limit of 500 words. Please deliver at least 500 and do not go over 550 Use bullet-points to help include as much information as succinctly as possible Please write the article in the third person i.e. from the company perspective - not we/i Content: The article can be structured as you like but it should address the below bullet points and should focus on a particular client project/case study that is included in your main entry. Introduction please intro the companies involved in the project including size, specialism and sectors Project objectives and business drivers (vis-à-vis the overall programme) Challenges within the project Approaches to best, governance and innovation Results of the project (including social outcomes, where applicable) Please include quotes from clients and internal stakeholders Images: Please provide photos of quoted spokespeople Alternative related images (which have copyright approvals to be published) A high-resolution image of your logo Notes: Please be aware that this article is not for the judges, and has no bearing on winning. Due to the high quality editorial nature of this publication, we will not publish any marketing documents for companies, therefore if you submit such materials, your synopsis will not be included and you will miss out on this great PR opportunity. CHECKLIST To help you, we have created a checklist with a clear map of the application process: Complete our online application form, you only need to complete one LINK. Write your submission and synopsis Send your submission and synopsis to admin@gsa-uk.com Create a calendar notification for the awards ceremony on Thursday 15th March 2018 in Cape Town, South Africa Book your place at the GSA Global Sourcing Summit & Awards 2018 Check the shortlist on the 14th December 2017 For any queries, please contact the team at admin@gsa-uk.com or on +44 (0) KEY DATES Entries Close: Friday 1st December 2017 Shortlist Announced: Thursday 14th December 2017 Awards Ceremony: Thursday 15th March 2018

6 1. BPO CONTRACT OF THE YEAR Open to buy-side, supplier and support organisations operating in one or more countries. The BPO Contract of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best and continuous service innovation. Please state the start date and completion date of the project and term Include the key project objectives Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof the relationship Open to buy-side, supplier and support organisations operating in one or more countries. The ITO Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best and continuous service innovation. Please state the start date and completion date of the project and term Include the key project objectives Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof the relationship What benefits were delivered to the client organisation against target? Demonstrate the value delivered throughout all stages of the project (to date) Detail the approach taken to benefits realisation: what How did the objectives compare to client deliverables achieved? statistics for the client s tangible Return on Investment (ROI), as well as other metrics for value creation Best and governance: 20% How did this project achieve best? Evaluation: how did you measure the success of the project? eg improved quality of service, improved SLAs / KPIs etc. Please state what was unique or different about this project 2. IT OUTSOURCING PROJECT OF THE YEAR What benefits were delivered to the client organisation against target? Demonstrate the value delivered throughout all stages of the project (to date) Detail the approach taken to benefits realisation: what How did the objectives compare to client deliverables achieved? statistics for the client s tangible Return on Investment (ROI), as well as other metrics for value creation Best and governance: 20% How did this project achieve best? Evaluation: how did you measure the success of the project? eg. improved quality of service, improved SLAs/ KPIs etc. Please state what was unique or different about this project

7 3. AUTOMATION PROJECT OF THE YEAR Open to buy-side, supplier and support organisations (operating in one or more countries) working with Robotic Process Automation (RPA), Artificial Intelligence (AI), Autonomics etc. The Automation Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best and continuous service innovation. Benefits realisation: 30% What benefits were delivered to the client organisation against target? Demonstrate the value delivered throughout all stages of the project (to date) Detail the approach taken to benefits realisation: what How did the objectives compare to client deliverables achieved? statistics for the client s tangible Return on Investment (ROI), as well as other metrics for value creation Strategy: 20% Please state the start date and completion date of the project and term Please state the scale of the project and outline what was automated Include the key project objectives Detail the automation drivers and constraints Detail the business case and development of the strategic approach for automation the relationship Open to supplier companies operating in one or more countries. This award will be judged on the basis of a supplier s ability to deliver both initial and ongoing business value to clients, incorporating best, continuous service innovation and also demonstrable commitment to the development and future of the industry. Detail your company s strategic vision Detail your partnership ethos Show your approach to talent management your client relationships Best and governance: 20% How did this project achieve best? Evaluation: how did you measure the success of the project? eg. improved quality of service, improved SLAs/ KPIs etc. Provide examples of upskilling those displaced by the project Please state what was unique or different about this automation project What are your plans for the future with regards to automation/ai? 4. SERVICE PROVIDER OF THE YEAR targets Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what mechanisms are used to speed up delivery and ensure Include a minimum of 3 client testimonials (max one paragraph each) Best and governance: 20% Detail your contribution to clients and the strategic sourcing industry What and how does your company work to achieve best for clients? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs/ KPIs etc. Describe what makes you different from all other service providers Detail your company s own growth and performance against

8 5. LAW FIRM OF THE YEAR Open to law firms operating in one or more countries. This award will be judged on the basis of a law firms ability to deliver both initial and ongoing business value to clients, incorporating best and demonstrable commitment to the development and future of the industry. Detail your company s strategic vision Detail your partnership ethos Show your approach to talent management your client relationships Detail your company s own growth and performance against targets Open to consultancies, marketing consultancies, recruitment consultancies, advisories, analysts, etc. operating in one or more countries. This award will be judged on the basis of a consultancies ability to deliver both initial and ongoing business value to clients, incorporating best, continuous service innovation and also demonstrable commitment to the development and future of the industry. Detail your company s strategic vision Detail your partnership ethos Show your approach to talent management your client relationships Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 3 client testimonials (max one paragraph each) Best and governance: 20% Detail your contribution to clients and the strategic sourcing industry What and how does your company work to achieve best for clients? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs/ KPIs etc. Describe what makes you different from all other law firms 6. CONSULTANCY OF THE YEAR Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 3 client testimonials (max one paragraph each) Best and governance: 20% Detail your contribution to clients and the strategic sourcing industry What and how does your company work to achieve best for clients? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs/ KPIs etc. Describe what makes you different from all other consultancies Detail your company s own growth and performance against targets

9 7. PARTNER COLLABORATION PROJECT OF THE YEAR Buy-side entries as well as submissions from supplier and support services are permitted. This award will be judged on the basis of a company s ability to best showcase a collaborative partner ecosystem whether it s a multi-sourcing, SIAM or other partner based model, from buyer or service provider/partner perspective. The ecosystem can involve one or more countries. Submissions should demonstrate what model they implemented and how this model has delivered both initial and ongoing business value to clients or those involved in the ecosystem, incorporating best & continuous service innovation. Objectives: 15% What were the key project objectives? Why was your partner ecosystem strategy implemented? Open to buy-side, supplier and support organisations operating in one or more countries. The Digital Transformation Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best and continuous service innovation. Strategy: 10% Please state the start date and completion date of the project and term Include the key project objectives Detail the business case and development of the strategic approach for delivery thereof the relationship Implementation: 25% Please state the start date and completion date of the project How many partners were involved in the project and how was this managed? Please name your partners in the eco system and outline their involvement in the project Evaluation: 30% How did you measure the success of the project? e.g. improved quality of service, improved SLAs/KPI s etc. How did the objectives compare to client deliverables achieved? statistics for the client s tangible return on investment (ROI) Best : 15% How did the project demonstrate best in collaborative partnering and collective responsibility? communication and a collaborative 8. DIGITAL TRANSFORMATION PROJECT OF THE YEAR Benefits realisation: 40% Demonstrate the value delivered throughout all stages of the project (to date) Detail the approach taken to benefits realisation: what How did the deliverables compare with the original objectives agreed? statistics for the client s tangible Return on Investment (ROI), as well as other metrics for value creation Best and governance: 20% How did this project achieve best? Evaluation: how did you measure the success of the project? eg improved quality of service, improved SLAs / KPIs etc. Credit will be given to submissions demonstrating use of the GSA s Global Sourcing Standard. Please state what was unique or different about this project What benefits were delivered to the client organisation against target?

10 9. EXCELLENCE IN CORPORATE SOCIAL RESPONSIBILITY Open to single company CSR projects from supplier and support organisations that operate in the strategic sourcing industry. Also open to buyers that work together with their service providers on CSR projects. Implementation: 30% How was the project delivered to ensure it met set objectives? How were the decisions made? Please state the start date and completion date of the project If a joint entry is submitted as a buyer/supplier, please ensure you demonstrate how you worked together throughout the project. We will be accepting charitable, community development and green initiatives within this CSR category. Objectives: 15% Explain the background of the initiative and give the reasoning behind it? Detail the project objectives Open to buy-side, supplier and support organisations operating in one or more countries. This award will recognise an exemplary approach to innovation. It is not focused on the launch of an innovative product unless that product brings direct innovation to the strategic sourcing industry. Definition: 10% What was the understanding between buyer and supplier organisations of what "innovation" means in the context of their sourcing relationship? Strategy: 30% Describe the "innovation" from idea to delivery, how it came about, sponsorship, development and delivery How "innovative" is the solution, in the context of the specific sourcing relationship? What capabilities did the buyer(s) use to deliver the innovation? What capabilities did the supplier(s) use to deliver the innovation? Evaluation: 30% Who were the stakeholders and what did the CSR initiative deliver to all stakeholders? statistics for deliverables for all the stakeholders - tangible return on investment (RoI) if possible If the CSR initiative is not for your own company expand on how you achieved the objectives for your client? Please state what was unique or different about this project and why you should win this award Future: 10% Please indicate the future plans for this initiative 10. INNOVATION PROJECT OF THE YEAR Value for the client(s): 30% Why and how does the buyer organisation recognise this as innovation? What did the supplier(s) do differently, to go above and beyond what was expected? Value for the supplier(s): 15% What was the value for the supplier? Innovation wow factor: 15% Does the "innovation" have a wow factor? If so what is it? How has the value of the "innovation" been positive communicated within buyer and supplier organisations and beyond?

11 11. GLOBAL DESTINATION OF THE YEAR Open to buyers, suppliers, support services and destination management organisations who wish to nominate a strategic sourcing location. We will be awarding the trophy to the country that demonstrates a high level of overall performance vis-à-vis strategic sourcing rather than one company s performance in that country. in the following 2 key headings: Strategy: 40% Detail the country s overall strategic vision to strategic sourcing Share your country s approach to differentiation Detail the country s target markets and approaches to them Highlight the country focus on skills development and talent management Demonstrate the country s approach to building an innovative and Results: 60% Detail the country s own growth and performance against targets in the strategic sourcing industry Share the country s focus on and commitment to best in strategic sourcing Detail how the country is contributing to the ongoing development of the global sourcing industry Detail the top line projects of at least 2 companies who have recently (in the last two years) invested in the country Include a minimum of 2 different client testimonials that are currently active in the country (max one paragraph each) Maximum 1200 words split under the 2 headings 12. SHARED SERVICE CENTRE OF THE YEAR Open to buy-side or supplier organisations operating a Shared Service Centre or Global Business Service (GBS) Centre either outsourced, offshored, in-house or hybrid. The category will be judged on the basis of its ability to deliver both initial and ongoing business value, incorporating both best and continuous service innovation. Submissions should demonstrate increased added value to the organisation through the implementation of such a model. Outline your organisation s chosen model to delivering services and include the key objectives for the GBS/Shared Service Centre Detail the structure of the GBS/Shared Service Centre and demonstrate where you have applied an integrated approach across business functions Detail the business case and development of the strategic approach for delivery thereof Demonstrate your approach to partnerships throughout all phases of the relationship/s please outline those that are outsourced, in-sourced or are shared services Demonstrate flexibility within the relationships for handling Detail approach to culture and culture change management Detail approach to branding What benefits have been delivered to your organisation against the targets? Please outline the value add you have created from your GBS / Shared Service Centre Detail the approach taken to benefits realisation: what How did the objectives compare to deliverables achieved? statistics for the tangible Return on Investment (ROI), as well as other metrics for value creation Demonstrate the added value delivered to the wider business as a result (to you and your internal/external customers) Detail the end customer response Best and governance: 20% Evaluation: how do you measure the success of the GBS/Shared Service Centre? eg improved quality of service, improved SLAs / KPIs etc. Please state what was unique or different about your GBS /Shared Service Centre

12 13. CUSTOMER EXPERIENCE PROVIDER OF THE YEAR Open to service providers operating in one or more countries. This award will be judged on the basis of a supplier's ability to deliver both initial and ongoing business value to clients, incorporating best, continuous service innovation and also demonstrable commitment to the development and future of the industry. Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 2 external testimonials (max one paragraph each) Strategy: 10% Detail your strategic vision Detail your partnership ethos Show your approach to talent management the relationship Benefits realisation: 40% Detail your company s own growth and performance against targets Buyside organisations can self-submit or be nominated by suppliers. They can operate in one or more countries. This submission can look at an overall approach to strategic sourcing covering many projects or focus on just one. in the following 4 key headings: Best and governance: 20% Detail your contribution to clients and the strategic sourcing industry What and how does your company work to achieve best for clients? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs / KPIs etc. Describe what makes you different from all other service providers 14. BUYER OF STRATEGIC SOURCING SERVICES OF THE YEAR Benefits realisation: 40% Demonstrate the value delivered throughout all stages of the project/s. Include how the results compared to objectives Detail your approach taken to benefits realisation: what statistics for the tangible Return on Investment (ROI), as well as other metrics for value creation Strategy: 25% Detail your strategic vision and the role of the strategic sourcing team in helping to achieve that Detail the business case and the drivers and constraints Demonstrate how your organisation has implemented a strategic sourcing strategy with examples of successful project/s Include the key project objectives Detail your programme for talent management around strategic sourcing Demonstrate your partnering approach with supplier/s throughout all phases of the relationship Best and governance: 20% What and how did your strategic sourcing/s achieve best? Evaluation: how did you measure the success of the project? eg. improved quality of service, improved SLAs / KPIs etc. Detail your contribution to the broader strategic sourcing industry What and how does your company work to achieve best in strategic sourcing? Maximum 1200 words split under the 4 headings

13 15. AWARD FOR DELIVERING BUSINESS VALUE IN GLOBAL STRATEGIC SOURCING Open to buy-side, supplier and support organisations. This category recognises the real business value strategic sourcing can deliver across more than one country and/or continent. The award will be given to the strategic sourcing project which delivers the most significant business benefits against the original business case. Buyers, suppliers and advisories can submit ITO and/or BPO projects for this award. Business objectives: 15% Detail the overall business objectives of undertaking the strategic sourcing project Share the explanation of the business case Project overview: 10% Detail the scope of the project and the countries/continents involved Highlight what you believe to be distinctive about this project This award is open to all companies: buyers, suppliers and advisories for their corporate approach to skills development in strategic sourcing. It is also open to projects which have addressed the skills requirement. Those entering this category can operate in one or more countries. under the following 4 key headings: Situation analysis: 15% Analysis of the situation Details of the skills requirement Share the importance of outsourcing skills to this project/your organisation Business value: 55% Detail the results of the project against objectives Demonstrate tangible RoI Detail the approach taken to benefits realisation: what Detail other metrics for value creation How has this project changed the business? Best : 10% Detail how this project delivers best Share how this project contributes to the overall strategic sourcing industry Share lessons learned from this project Evaluation: how did you measure the success of the project? eg improved quality of service, improved SLAs / KPIs etc. The future: 10% Detail how this project may impact future plans for further strategic sourcings or has changed the industry 16. EXCELLENCE IN SKILLS DEVELOPMENT Approach to skills development: 25% Detail your company s approach to skills development / talent management What has been unique about your approach Results: 35% Detail how many individuals have been involved in the programme Share the results of the skills programme to the individuals Share the results of the skills programme to the project/company Contribution to industry: 25% Share the results of the skills programme to the industry Detail learning and future plans as a result Maximum 1200 words split under the 4 headings

14 17. SOFTWARE VENDOR/BUSINESS PARTNER OF THE YEAR Open to software vendors and/or business partners that work with strategic sourcing service providers. This award recognises those organisations that work as a strategic partner alongside a service provider, to deliver both initial and ongoing business value to clients, incorporating best, continuous service innovation and also demonstrable commitment to the development and future of the industry. Detail your company s strategic vision Detail your partnership ethos Show your approach to talent management your partner relationships Open to all countries within the continent of Africa. Also open to buyers, suppliers and support services who wish to nominate an African strategic sourcing location. We will be awarding the trophy to the African country that demonstrates a high level of overall performance vis-à-vis strategic sourcing rather than one company s performance in that country. in the following 2 key headings: Strategy: 40% Detail the country s overall strategic vision to strategic sourcing Share your country s approach to differentiation Detail the country s target markets and approaches to them Detail your company s own growth and performance against targets Demonstrate the value delivered throughout all stages of at least 2 recent partner projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what mechanisms are used to speed up delivery and ensure Include a minimum of 3 partner testimonials (max one paragraph each) Best and governance: 20% Detail your contribution to partners and the strategic sourcing industry What and how does your company work to achieve best for partners? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs/ KPIs etc. Describe what makes you different from all other partners 18. AFRICAN DELIVERY DESTINATION OF THE YEAR Highlight the country focus on skills development and talent management Demonstrate the country s approach to building an innovative and Results: 60% Detail the country s own strategic sourcing growth and performance against targets Share the country s focus on and commitment to best in strategic sourcing Detail how the country is contributing to the ongoing development of the global sourcing industry Detail the top line projects of at least 2 companies who have recently (in the last two years) invested in the country Include a minimum of 2 different client testimonials that are currently active in the country (max one paragraph each) Maximum 1200 words split under the 2 headings

15 19. AFRICAN SERVICE PROVIDER OF THE YEAR Open to African based supplier companies that provide services on a national and /or international basis. This award will be judged on the basis of a supplier s ability to deliver both initial and ongoing business value to clients, incorporating best, continuous service innovation and also demonstrable commitment to the development and future of the industry. Detail your company s strategic vision Detail your partnership ethos Show your approach to talent management your client relationships Open to African based buy-side, supplier and support organisations operating on a national and/or international basis. The African Outsourcing Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best and continuous service innovation. Please state the start date and completion date of the project and term Include the key project objectives Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof Detail your company s own growth and performance against targets Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what mechanisms are used to speed up delivery and ensure Include a minimum of 3 client testimonials (max one paragraph each) Best and governance: 20% Detail your contribution to clients and the outsourcing industry What and how does your company work to achieve best for clients? Evaluation: how do you measure the success of your projects? eg. improved quality of service, improved SLAs/ KPIs etc. Describe what makes you different from all other service providers 20. AFRICAN OUTSOURCING PROJECT OF THE YEAR What benefits were delivered to the client organisation against target? Demonstrate the value delivered throughout all stages of the project (to date) Detail the approach taken to benefits realisation: what How did the objectives compare to client deliverables achieved? statistics for the client s tangible Return on Investment (ROI), as well as other metrics for value creation Best and governance: 20% What and how did this project achieve best? Evaluation: how did you measure the success of the project? eg. improved quality of service, improved SLAs/ KPIs etc. the relationship Please state what was unique or different about this project

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