e-forms: Proof Of Concept Zia Saquib

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1 e-forms: Proof Of Concept Zia Saquib Executive Director, C-DAC Mumbai

2 Introduction What is e-form? Electronic Forms replace paper based forms for filing of government services by Citizen What is FULCRUM? FULCRUM is an integrated e-form Platform developed by C-DAC for Designing, Rendering, Creating Repository of e-forms

3 Background of POC Demonstration of First Phase at Hyderabad eforms BPR Part I Part II Repository of 41 e-forms End to end service delivery through SSDG

4 Objective Enhancement of Proof-of-Concept Single form instead of Part I, Part II Pre-population of Citizen Profile in the single e-form Progressive search in certain fields Department services registration Registration of services and respective destination offices Establishing Routing framework for services

5 Objective (2) Intelligent Routing Enabling of location based routing mechanism via e-form Enabling of services for category Computerized: Routing e-form data directly to this office. Manual destination office: Routing of e-form data into the Centralized Information Services and creation of queue for this destination office.

6 Objective (3) Customized Officer Interface Department Officer Dashboard view of MIS reports Service and Offices registration Destination Field Officer view Dashboard view of Citizen requests Status update Service provisioning

7 Objective (4) Creation of e-form Repository Enabling of the above mentioned activities for two services in each of the three states Maharashtra, Kerala and Tamil Nadu Field trial of the framework in Maharashtra Completed on July 27th, 2009 CSC office Shere Tehsil Office Shahapur

8 Reference Architecture Integrated e-form Platform (FULCRUM) E-Form Designer E-Form Engine E-Form Repository Portal Front Office component CSC Operations State Services Delivery Gateway (SSDG) Back office component Field Office operations Connectors for Portal

9

10 E-Filing by Citizen Every service has its own routing requirements For e.g. Domicile certificate to be generated based on permanent address Routing granularity supported State District Tehsil (also called Taluka ) Depending on the address, the request to be directed to respective field office

11 E-Filing by Citizen (2) Every service request is responded with File No. File No is used for status tracking. CSC Office receives the service response (For e.g. certificate) from Field Office (routed via SSDG) and submits to the Citizen

12 Citizen Registration Step 1 One time activity

13 Citizen Registration Step 2

14 Generation of Applicant ID Step 3

15 E-Filing for Government Service Step 1

16 Pre-populated form Step 2

17 Generation of File No Step 3

18 Status Tracking Step 4

19 Status Reporting Step 5

20 SSDG State Service Delivery Gateway is critical for ensuring delivery of service request to the right destination office Intelligent routing based on certain parameters in the forms For example State, District, Sub district PKI enabled secure framework Sophisticated enough to resend the request as well as protect Back Office infrastructure from network and processing load

21 Service Delivery by Field Office Responsibility of Field Officer Views the Dashboard of the citizen requests Views the citizen request individually Prints the citizen requests Informs Citizen about submission mistakes, if any Submits the service response (certificate) to CSC for handing over to Citizen

22 Destination Field Officer Dashboard

23 Providing updates to Citizen Step 2

24 Providing Service Step 3

25 Department Officer - Dashboard

26 E-Filing Clip

27 Field Maharashtra (27 th July 2009) CSC Office at Shere Region, Shahpur, Thane Submission of citizen request by CSC operator Tehsil office at Shahpur, Thane Viewing of citizen request by District Magistrate, Shri Jadhavar

28 CSC Office

29 Tehsil Office

30 Thank You

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