2018 LEAD PROGRAM PACKET INSTRUCTIONS

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1 2018 LEAD PROGRAM PACKET INSTRUCTIONS In this packet you will find all the trainings and signature forms required to participate in AGA's lead program. Please follow the instructions below: Complete Lead Programs in its entirety (Page 1). Make your Lead Zone Selections (Page 2). Review the "How to Series" by logging into your Agent Portal, click "Sales Tools", "Training", then "Senior Products": The Sales Process Medicare 101 Agent Portal Training Low-Income Subsidy Secrets to Success Developing Centers of Influence Medicare.gov Training (specifically, plan comparison) Medicare Supplement Review Read and initial ALL lines of the following Attestations: Basic Medicare Comprehension Attestation (Page 3) Lead Program Attestation (Page 4) Training Attestation (Page 5) Direct Mail Attestation (Page 6) Co-Op, Preset, and Hot Transfer Leads Attestation (Page 7) Read and sign the Agent Medicare Supplement Training Acknowledgment (Page 8). Review the attached Required Contracts Certification and ensure that you are appointed and certified with each of the carriers that are listed for the counties in which you are requesting leads. Once you have completed the above, send to or fax to

2 LEAD PROGRAMS Agent Name: Agent ID: County of Residence: Will you accept phone appointments? Yes No Languages Spoken: Days/Hours Available: (Please include a.m./p.m.) Sun to Mon to Tues to Wed to Thurs to Fri to Sat to I am interested in the following lead programs: Hot Transfers Preset In-Home Appointments Phone Appointments Page 1

3 LEAD ZONES SELECTION Please check the counties you wish to receive leads: California Alameda Alpine Amador Butte Calaveras Colusa Contra Costa Del Norte El Dorado Fresno Glenn Humboldt Imperial Inyo Kern Kings Lake Lassen Los Angeles Madera Marin Mariposa Mendocino Merced Modoc Mono Monterey Napa Nevada Orange Placer Plumas Riverside Sacramento San Benito San Bernardino San Diego San Francisco San Joaquin San Luis Obispo San Mateo Santa Barbara Santa Clara Santa Cruz Shasta Sierra Siskiyou Solano Sonoma Stanislaus Sutter Tehama Trinity Tulare Tuolumne Ventura Yolo Yuba Page 2

4 BASIC MEDICARE COMPREHENSION ATTESTATION I understand that not all Medicare Advantage plans cover prescription drugs. I understand that the earliest one may be eligible to submit an enrollment for Medicare Advantage is 64 years and 9 months old, unless they have ESRD or certain chronic illnesses. I understand AEP is from October 15 th through December 7 th. I understand a senior may choose to be solely covered by Medicare and does not need to enroll in a Medicare Advantage plan, Med Supp plan, or PDP plan. I understand Part B coverage requires a monthly premium. I understand Part B does not cover expenses outside of the United States. I understand Part C plans must cover Part A and Part B expenses. I understand SNP plans are only for beneficiaries with special health care needs and/or those with Medicare and Medicaid. I understand that it is important to make sure to check the beneficiary's doctors and specialists to make sure the doctor accepts the proposed plan. I understand it is important to compare drug plan costs and find the plan with the least outof-pocket expense. I understand the donut hole and how it works and how to best find the plans for my clients. I understand only Rx amounts paid when in the donut hole apply towards TROOP. I understand catastrophic coverage begins when the beneficiary's TROOP equals $5,000. I understand that for brand name drugs in the donut hole, the beneficiary will only be responsible for 35% of the drug manufacturer's cost, plus a $2 dispensing fee, throughout the donut hole discount program (2018 amounts). I understand that Plan F for one carrier's Med Supp plan is the same as all carriers' Plan F. I understand there is financial assistance for Part B and Part D premiums for low-income households. I understand disenrollment procedures during the annual disenrollment period. Page 3

5 LEAD PROGRAM ATTESTATION I know how to log into my Agent Portal on my PC, laptop, tablet, or other mobile device. I have downloaded the AGA Portal app onto my smart phone. I recognize that leads must be updated within 24 hours of the appointment, and failure to do so may result in dismissal from the lead program. I understand how to search for a lead in my Agent Portal. I attest that I have contracted with AGA for all carriers required in my area. I understand that there is no cost for leads; however, an active application that results from a lead costs $50. I understand that leads which result from returned Business Reply Cards, will be ed to me, either by AGA or other third-party vendor, and should be printed and taken to the appointment. I agree to check my Agent Portal for leads on a daily basis. I understand that I must click the "send" button to fully update a lead in my Agent Portal. I understand that I may be removed from a lead program at any time for not adhering to the guidelines discussed in this document. I understand that the number of leads available to me per week are limited by my times available and lead areas selected. I have reviewed the Medicare Supplement Review presentation and understand Med Supp rules and how they are different from MAPD rules. I have completed the Lead Zone Selection (Page 2) and understand that I must fully service a lead in ANY location of my zone(s) that I have selected. I have reviewed the required contracts document and I have all the required contracts with AGA for my requested areas. Page 4

6 TRAINING ATTESTATION [How to Series Located in Agent Portal under Training] I have reviewed The Sales Process. I have reviewed Medicare 101. I have reviewed Agent Portal Training. I have reviewed Low-Income Subsidy. I have reviewed Secrets to Success. I have reviewed Developing Centers of Influence. I have reviewed Medicare.gov Training and know how to run a plan comparison. I have reviewed Medicare Supplement Review. Page 5

7 DIRECT MAIL ATTESTATION I understand that the minimum order for direct mail campaigns is 2,000 pieces and that around 4,000 pieces should be requested before scrubbing to meet the 2,000-piece minimum. I understand that the age range selected for a Turning 65 campaign must be I understand the turnaround time on a direct mail campaign is a minimum of four weeks. I understand Medi-Medi mail campaigns have the highest historical return rate. I understand the income range on a Medi-Medi campaign should be in the $0-$22,108 range. I understand there is a cost for direct mail through the Agent Portal and I may be eligible for 50% co-op dollars. I understand that direct mail leads must be updated within three days of the lead appearing in my Agent Portal. I understand that the direct mail return can be less than 1%. I understand that leads should be called until they can be contacted. I understand if direct mail is returned without a phone number that I may send the lead a letter detailing my services. I understand that I must order my mail drop through AGA by ing directmail@appliedga.com. Page 6

8 CO-OP, PRESET, AND HOT TRANSFER LEADS ATTESTATION Preset In-Home Attestations I agree to call an AGA preset appointment ONLY if I am going to be late and/or need directions and not to call them for any other reason. I understand if an AGA preset appointment is made at the same time as a self-generated appointment, that I must re-schedule the self-generated appointment in favor of the AGA appointment. I agree that if I cannot make a preset appointment for any reason, that I will call the Call Center at (Ext. 2821) and the Call Center Manager at callcenter@appliedga.com. I agree that if go on vacation, I will first check my Agent Portal for any leads that may be there on those days and to update the Call Center Manager with my new schedule. Hot Transfer Attestations I understand to be able to accept hot transfers, I must be contracted and certified with ALL carriers. I understand I may receive calls throughout the entire state. Please select the time slot you wish to receive hot transfers: 8:30 a.m. - 12:30 p.m. 1:00 p.m. - 5:00 p.m. 8:30 a.m. - 5:00 p.m. Print Agent Name Agent Signature Date Page 7

9 MEDICARE SUPPLEMENT TRAINING ACKNOWLEDGEMENT As a contracted agent with AGA, I acknowledge that I fully understand and agree to the following rules and expectations: I understand AGA's requirements to participate in AGA's preset appointments and leads for Med Supp products. I understand AGA's information on how to acquire and sell Med Supp leads and appointments. I understand AGA's preset appointment expectations and the quality of every appointment set. I understand how to manage my potential client base through AGA's exclusive lead management system. I understand the difference between a Med Supp plan and a MAPD plan appointment. I understand that Med Supp rules and regulations are different than MAPD rules and regulations. Examples: SOA rules, cross-selling, cooling-off period, etc., are rules regarding Med Supp appointments. I understand that if an appointment turns into a MAPD request, the Medicare beneficiary must fill out a Scope of Appointment and I will return for an appointment no sooner than 48 hours later. I acknowledge that in addition to the AGA trainings, I am expected to comply with all policies, rules, and regulations provided by AGA. I agree not to make any misrepresentations concerning AGA, the individual plans, or any related matter. I will present to my clients in a truthful manner, both in conversation and advertising. I agree to assume all responsibilities surrounding my participation in selling Med Supp plans. I hereby comply and cooperate with any and all CMS, state, and AGA marketing guidelines and requirements. I understand that any findings or faults relating to marketing allegations or any violations of the provisions will result in immediate termination of my contracts with AGA. I HAVE READ THE ABOVE CAREFULLY AND UNDERSTAND ITS CONTENTS. Print Agent Name Agent Signature Date Page 8

10 Aetna Alignment (Citizens) Anthem/CareMore Brand New Day Aspire Blue Shield Care1st Central Health Easy Choice Humana Inter Valley SCAN Stanford Health Care UnitedHealthcare REQUIRED CONTRACTS CERTIFICATION California Alameda Amador Contra Costa El Dorado Fresno Kern Kings Los Angeles Madera Marin Mendocino Merced Monterey Napa Nevada Orange Placer Riverside Sacramento San Bernardino San Diego San Francisco San Joaquin San Luis Obispo San Mateo Santa Barbara Santa Clara Santa Cruz Shasta Sonoma Stanislaus Tulare Ventura Yolo Rev. 9/28/17 (cp)

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