Cabin Crew B787 SOP Cabin Layout Aircraft Configuration Special Seating Requirements Cabin Crew Stations Interphone Dimmable Window

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1 Cabin Crew B787 SOP Cabin Layout Aircraft Configuration Special Seating Requirements Cabin Crew Stations Interphone Dimmable Window

2 Cabin Crew B787 SOP Cabin Layout

3 Aircraft Layout B787-9

4 Aircraft Layout B787-9 Lavatory

5 B787-9 Aircraft Configuration Reg: 9V-OJA to OJJ Total Capacity ScootBiz 35 / YCL 340 Door 1R Door 2R Door 3R Door 4R ScootBiz (Row 1-5) EY Zone 2 (Row 6-10) EY Zone 3 (Row 11-29) EY Zone 4 (Row 30-45) Zone Row No No of Seats ScootBiz (Zone 1) Row 1-5 AC DEF HK 35 YCL (Zone 2) Row 6 10 ABC DEF HJK 45 YCL (Zone 3) Row ABC DEF HJK 24 YCL (Zone 4) Row ABC DEF HJK 25

6 B787-9 Aircraft Configuration Total Capacity ScootBiz 35 / YCL 340 Door 1 Door 2 Door 3 Door 4 ScootBiz (Row 1-5) EY Zone 2 (Row 6-10) EY Zone 3 (Row 11-29) EY Zone 4 (Row 30-45) Zone Row No ScootBiz (zone 1) Row 1-5 AC DEF HK YCL (zone 2) Scoot in silence YCL (zone 3) YCL (zone 4) Row 6 10 ABC DEF HJK Stretch seats row 6 / Super seats row 7-10 Row ABC DEF HJK Stretch seats - row 11 / Super seats ABCDEF, 14DEF Row ABC DEF HJK Stretch seats - row 30 DEF, row 31 ABC HJK Super seats - Row ABC HJK & Row 44 AC HK

7 ScootBiz Seat

8 Economy Stretch & Super Seating B787 Stretch / Super Seats B787 Standard Seats Head / Ear Rest Power socket

9 Cabin Crew B787 SOP Special Seating Requirements

10 Special Seating Requirements B K 2K 3K 4K 5K 6K 7K 8K 9K 10K 11K 12K 13K 14K 15K 16K 17K 18K 19K 20K 21K 22K 23K 24K 25K 26K 27K 28K 31K 32K 33K 34K 35K 36K 37K 38K 39K 40K 41K 42K 43K 44K WC 1H 2H 3H 4H 5H 6J 7J 8J 9J 10J 11J 12J 13J 14J 15J 16J 17J 18J 19J 20J 21J 22J 23J 24J 25J 26J 27J 28J 31J 32J 33J 34J 35J 36J 37J 38J 39J 40J 41J 42J 43J 44H WC 6H 7H 8H 9H 10H 11H 12H 13H 14H 15H 16H 17H 18H 19H 20H 21H 22H 23H 24H 25H 26H 27H 28H 31H 32H 33H 34H 35H 36H 37H 38H 39H 40H 41H 42H 43H G 1F 2F 3F 4F 5F 6F 7F 8F 9F 10F 11F 12F 13F 14F 15F 16F 17F 18F 19F 20F 21F 22F 23F 24F 25F 26F 27F 28F 30F 31F 32F 33F 34F 35F 36F 37F 38F 39F 40F 41F 42F 43F 44F 45F G 1E 2E 3E 4E 5E 6E 7E 8E 9E 10E 11E 12E 13E 14E 15E 16E 17E 18E 19E 20E 21E 22E 23E 24E 25E 26E 27E 28E WC 30E 31E 32E 33E 34E 35E 36E 37E 38E 39E 40E 41E 42E 43E 44E 45E G G 1D 2D 3D 4D 5D 6D 7D 8D 9D 10D 11D 12D 13D 14D 15D 16D 17D 18D 19D 20D 21D 22D 23D 24D 25D 26D 27D 28D 30D 31D 32D 33D 34D 35D 36D 37D 38D 39D 40D 41D 42D 43D 44D 45D 6C 7C 8C 9C 10C 11C 12C 13C 14C 15C 16C 17C 18C 19C 20C 21C 22C 23C 24C 25C 26C 27C 28C 29C 31C 32C 33C 34C 35C 36C 37C 38C 39C 40C 41C 42C 43C WC 1C 2C 3C 4C 5C 6B 7B 8B 9B 10B 11B 12B 13B 14B 15B 16B 17B 18B 19B 20B 21B 22B 23B 24B 25B 26B 27B 28B 29B 31B 32B 33B 34B 35B 36B 37B 38B 39B 40B 41B 42B 43B 44C 1A 2A 3A 4A 5A 6A 7A 8A 9A 10A 11A 12A 13A 14A 15A 16A 17A 18A 19A 20A 21A 22A 23A 24A 25A 26A 27A 28A 29A 31A 32A 33A 34A 35A 36A 37A 38A 39A 40A 41A 42A 43A 44A WC ZONE 1 (ScootBiz) ZONE 2 (ScootinSilence) ZONE 3 ZONE 4 No Description 1 Emergency Seats (EMEX) Emergency Seat Restrictions apply Wheelchairs (ScootBiz) Recommended Seating Wheelchairs (Economy) Recommended Seating Note: Maximum of 4 Wheelchair pax per flight, with a maximum of 2 being WCHS / WCHC. (B) B787-9 (35PEY/340EY) 11 ABC HJK 31 ABC HJK Remarks 30 DEF EMEX seat restrictions apply 5 DF to 1 DF (back to front) Limit to ONE WCHC/WCHS per set of seats 6 D or 6 F Limit to ONE WCHC/WCHS per set of seats 11 D or 11 F 10 DF to 7 DF Premium seats in Zone 2 are available for sale (back to front) Longer distance to toilet in Zone DF to 14 DF (front to back) Stretch/Super seats are available 24 DF to 28 DF Longer distance to toilet in Zone 3. (front to back)

11 Special Seating Requirements B K 2K 3K 4K 5K 6K 7K 8K 9K 10K 11K 12K 13K 14K 15K 16K 17K 18K 19K 20K 21K 22K 23K 24K 25K 26K 27K 28K 31K 32K 33K 34K 35K 36K 37K 38K 39K 40K 41K 42K 43K 44K 1H 2H 3H 4H 5H 6J 7J 8J 9J 10J 11J 12J 13J 14J 15J 16J 17J 18J 19J 20J 21J 22J 23J 24J 25J 26J 27J 28J 31J 32J 33J 34J 35J 36J 37J 38J 39J 40J 41J 42J 43J 44H WC WC 6H 7H 8H 9H 10H 11H 12H 13H 14H 15H 16H 17H 18H 19H 20H 21H 22H 23H 24H 25H 26H 27H 28H 31H 32H 33H 34H 35H 36H 37H 38H 39H 40H 41H 42H 43H G 1F 2F 3F 4F 5F 6F 7F 8F 9F 10F 11F 12F 13F 14F 15F 16F 17F 18F 19F 20F 21F 22F 23F 24F 25F 26F 27F 28F 30F 31F 32F 33F 34F 35F 36F 37F 38F 39F 40F 41F 42F 43F 44F 45F G 1E 2E 3E 4E 5E 6E 7E 8E 9E 10E 11E 12E 13E 14E 15E 16E 17E 18E 19E 20E 21E 22E 23E 24E 25E 26E 27E 28E WC 30E 31E 32E 33E 34E 35E 36E 37E 38E 39E 40E 41E 42E 43E 44E 45E G G 1D 2D 3D 4D 5D 6D 7D 8D 9D 10D 11D 12D 13D 14D 15D 16D 17D 18D 19D 20D 21D 22D 23D 24D 25D 26D 27D 28D 30D 31D 32D 33D 34D 35D 36D 37D 38D 39D 40D 41D 42D 43D 44D 45D 6C 7C 8C 9C 10C 11C 12C 13C 14C 15C 16C 17C 18C 19C 20C 21C 22C 23C 24C 25C 26C 27C 28C 29C 31C 32C 33C 34C 35C 36C 37C 38C 39C 40C 41C 42C 43C WC 1C 2C 3C 4C 5C 6B 7B 8B 9B 10B 11B 12B 13B 14B 15B 16B 17B 18B 19B 20B 21B 22B 23B 24B 25B 26B 27B 28B 29B 31B 32B 33B 34B 35B 36B 37B 38B 39B 40B 41B 42B 43B 44C 1A 2A 3A 4A 5A 6A 7A 8A 9A 10A 11A 12A 13A 14A 15A 16A 17A 18A 19A 20A 21A 22A 23A 24A 25A 26A 27A 28A 29A 31A 32A 33A 34A 35A 36A 37A 38A 39A 40A 41A 42A 43A 44A WC No ZONE 1 (ScootBiz) ZONE 2 (ScootinSilence) ZONE 3 ZONE 4 Description Blind or Vision Impaired (ScootBiz) Recommended Seating Blind or Vision Impaired (Economy) Recommended Seating Guest with Leg-in-Cast (ScootBiz) Recommended Seating Guest with Leg-in-Cast (Economy) Recommended Seating (B) B787-9 (35PEY/340EY) Any 2 seats can be allocated, subject to conditions in remarks column Any 2 seats can be allocated, subject to conditions in remarks column Any 2 seats can be allocated, subject to conditions in remarks column REMARKS Must travel with able-bodied companion & Requires no assistance from crew members. No EMEX / EMEX restrictions seats Can be allocated any seat, but blind or vision impaired pax needs to be seated either in the middle, or at the window. Able-bodied companion should be seated at the respective aisle. Guest needs to buy 2 seats leg-in-cast has to face inwards away from the aisle and not obstruct other passengers. Guest needs to buy 2 seats leg-in-cast has to face inwards away from the aisle and not obstruct other passengers. No EMEX / EMEX restrictions seats

12 Special Seating Requirements B787-9 No Description (B) B787-9 (35PEY/340EY) Remarks 9 Not-To-Land (NTL) & Deportee (DEPO) Seating between 38 HJK to 43 HJK only Seating between 15 ABC to 20 ABC only (Back to Front) for all flights except for flights into China. (Front to Back) For flights into China only Service Dog (PETC) (ScootBiz) Recommended Seating Service Dog (PETC) (Economy) Recommended Seating Any set of AC HK seats can be allocated, subject to conditions in remarks column Any set of AB JK seats can be allocated, subject to conditions in remarks column Max of 2 per flight No middle row (i.e. DEF set of seats) No EMEX / EMEX restrictions seats Service Dog has to be placed at the window seat

13 Cabin Crew B787 SOP Cabin Crew Stations

14 Crew Seat

15 Crew Positions Take-off & Landing Positions (Refer tosepm) Door 1R C2 Door 2R Door 3R Door 3R C4 C6 C7 CIC C1 C3 C5 CL Door 1L Door 2L Door 3L Door 4L AFT facing FWD facing PRI Crew Seatt D1L & R D2L & R D3L & R D4L & R FWD Facing AFT Facing AFT Facing FWD Facing

16 Crew Positions Safety Demonstration Positions (Refer to SEPM) Door 1R C2 C4 Door 2R C6 Door 3R C7 Door 4R Door 1L C1 C3 C5 CL Door 2L Door 3L Door 4L C1, C2 Demo position at Row 1 C3, C4 Demo position at Row 6 C5, C6 Demo position at Row 11 CL, C7 Demo position at Row 30 CIC - D1L

17 Crew Positions Boarding Positions Aerobridge (Refer to SEPM) Door 1R C2 Door 2R Door 3R Door 3R C4 C6 C7 CIC Door 1L C1 C3 Door 2L C5 CL Door 3L Door 4L Boarding Positions Non-Aerobridge Door 1R C2 Door 2R Door 3R Door 3R C4 C6 C7 C1 Door 1L CIC C3 C5 CL Door 2L Door 3L Door 4L

18 Crew Positions Headcount Door 1R C2 Door 2R Door 3R Door 4R C4 C6 C7 CIC C1 Door 1L C3 Door 2L C5 Door 3L CL Door 4L Crew Row (LHS) A E Crew Row (RHS) F K C1 Row 1 10 L C2 Row 1 10R C3 Row L C4 Row R C5 Row L C6 Row R CL Row L C7 Row R

19 Cabin Crew B787 SOP Inter-phone

20 Cabin Interphone Handset Directory of dial codes Push To Talk Numeric Keypad Scrolls dial code list upwards Handset Dial Code Select Switch Scrolls dial code list downwards Handset Reset Interphone calls are prioritized in the following order: Pilot Alert Priority calls (Pilot and Cabin) All Call Attendant All Call Station-to-station

21 Cabin Interphone Handset Code Handset Text Location(s) Called 6# CABIN READY Flight Deck (audio chime only) 4* PA Priority All cabin PA announcement (priority) 55 All Call Conference call with all handsets at the doors and the flight deck (lights flash at all MCL panels) ** PILOT ALERT Flight Deck handset (priority call) 54 All Cabin Conference call with all handsets at the doors (lights flash at all MCL panels) 46 PA ALL All Cabin PA announcement L Conference call with Door 2, 3 and 4 handsets on the left side (lights flash at associated MCL panels) 71 Aft Conf Conference call with Door 3 and 4 handsets L Conference call with Door 1 and 4 handsets on the left side 31 Flt Deck Flight Deck handset (normal call) 41 PA ZONE 1 PA announcement in the ZONE 1 cabin area 42 PA ZONE 2 PA announcement in the ZONE 2 cabin area 43 PA ZONE 4 PA announcement in the ZONE 3 cabin area

22 Cabin Interphone Handset Code Handset Text Location(s) Called 44 PA Zone 4 PA announcement in Zone 4 cabin areas 11 Door 1L Door 1 Left handset 12 Door 2L Door 2 Left handset 13 Door 3L Door 3 Left handset 14 Door 4L Door 4 Left handset 21 Door 1R Door 1 Right handset 22 Door 2R Door 2 Right handset 23 Door 3R Door 3 Right handset 24 Door 4R Door 4 Right handset Passenger address announcements (PA) are prioritized in the following order: Flight interphone (flight deck) Handset priority PA Handset normal PA Pre-recorded announcements PRAM Video area announcements Boarding music primary or secondary

23 Cabin Interphone Calls 1. Cabin Ready - non-voice call to notify the flight crew that the cabin is secured takeoff and/or landing - CABIN READY message will appear on the EICAS display on flight deck for 60 seconds with a single HI/LO chime on the flight deck - Caller hears a rapid beep-beep to acknowledge a successful call and a dial tone 2. Net Calls (3-way and 4-way) Crew is able to add a third or fourth handset location to an active call. Step 1 Establish two-way call with another handset station Step 2 Enter the dial code of another station to add that station to the ongoing call. Step 3 Once a third station is added, one additional station may be added in the same way

24 Cabin Interphone Calls 3. Call Transfer Crew can transfer a call to another handset location. Step 1 Establish two-way call and enter the dial code of desired transfer station. Step 2 Once the dialed station answers, push the RESET button or replace the handset in the cradle to complete the transfer. 4. Remote Answering Crew can answer a call from a different handset than the one being called. - Enter the dial code of station being called. The call light at the other location will be extinguished. Note: It is not possible to remote answer a call to the flight deck.

25 Passenger Address (PA) Dial 46 Handset position for PA Announcements 1. Place cabin handset directly in front of crew and angled at degrees 2. The microphone should be 1 inch or less away from the crew s mouth. This position ensures only intended audio is sensed by the microphone and broadcast over the PA system. 3. Announcements should be made facing the cabin with back against the corner of the door/partition where the handset is located. 4. Crew should avoid leaning into the aisle while making PA announcements to prevent damage to the handset ethernet cord.

26 Cabin Crew B787 SOP Dimmable Windows

27 Window Dimming Control Switch Pax Seat Dimming state can be controlled at each individual window There are 5 blue indicator LEDs that indicate the level of dimming To lighten window - Push the upper part Upper part Push to darken Upper part Push to lighten To darken window - Push the lower part Indicator LEDs illuminates according to dimming level LED turns off when switch is not used 5 switch indicators

28 Window Dimming Control Switch Pax Seat Clear Level Dimming NOT selected. From Dark to Clear - takes up to 1 min Windows automatically transition to clear when airplane power is removed 10,000 ft - Windows will automatically transition on descent Clear Level Intermediate Levels Dark Levels Intermediate Levels 3 levels of partial dimming Dark Level Full dimming selected Note: Window dimming control at Cabin Attendant Panel can over-ride control from pax window

29 Window Dimming Control Switch Door CANNOT be controlled from the CAP Independent of the other door windows Only 2 states - Darkened or Clear - Darkened state: Blue LED illuminates - Clear state: LED NOT illuminated If normal electrical power is lost - Automatically becomes clear If one side of the control switch fails, Pushing on the functioning side for 10 seconds. E.g. If the window is fully dimmed and the clear window function fails, hold down the window dimming side of the switch for 10 seconds.

30 Cabin Attendant Panel (CAP) CIC/CL Use Electronic Dimmable Windows (EDW) Menu Controls pax cabin EDW 1 Window Control By Area Control by cabin area Shows status of EDW by cabin area 2 Window Status Show status of individual EDWs Provide lock control of EDW by individual window 3 Window Range By Area Control of window state range by cabin area