Relocation Assistance Program Training for Supervisors

Transcription

1 DEFENSE LOGISTICS AGENCY AMERICA S COMBAT LOGISTICS SUPPORT AGENCY Relocation Assistance Program Training for Supervisors Presented by: Trena Philo, Relocation Manager Trena.philo@dla.mil (269) WARFIGHTER SUPPORT ENHANCEMENT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT

2 Agenda 1. Why This Training? 8. Services Provided 2. Authority 9. Resources 3. Customer Comments 10. Process of Notification 4. Considerations for Moving 11. What Happens 5. Eligibility 12. Benefits for Supervisors 6. Prohibitions Against Discrimination 13. Benefits for Employees 7. Relocation Readiness 14. esponsorship NEW 15. Closing 1

3 Why this training? Mandated by Congress and DoD 1985 National Defense Authorization Act for FY1986 (P.L ) DoD directed report on desirability & feasibility of providing contracted relocation assistance to members of uniformed services and their families 1986 House Report (99-718) on FY1987 Defense Authorization Act requested DoD to conduct a test of contracted relocation services. Army conducted the test as Executive Agent. National Defense Authorization Act for FY directed DoD to establish relocation assistance programs 2

4 Why this training? Lack of consistency in the building Why? Confusion! What is this program all about? More importantly our customers and your employees, are not being adequately supported Which affects our MISSION yours, DLAs, and the soldiers! RESULT -- Costing government & taxpayer $$$$$$$$! 3

5 Authority AR 608-1, Personal Affairs Army Community Service Center DLA One Book, DLAI 7609 DLA Military and Orientation Program DODI Military Family Readiness Mission Statement from AR 608-1: Facilitate commander s ability to provide comprehensive, coordinated, and responsive services that support readiness of Soldiers, civilian employees and their families 4

6 Authority - continued Criteria for establishing: Are not tenants or satellites of a host installation Authorize families to join their sponsors Have an installation population of 500 or more assigned 5

7 Customer Comments HELP! I ve been living out of McCamly s for the past 6 months. I didn t know you could help me find temporary housing! a contract employee My boss told me I wasn t relocating, although I moved from Florida. Only those on PCS orders are relocating (said the supervisor). federal employee I ve been here 3 months and I really could have used your help as soon as I arrived! federal employee I didn t know the HDIFC had a Relocation Assistance Office! I really could have used your help! a military member I rented an apartment for my family sight unseen. When I arrived, I refused to move my family into it! a federal employee A co-worker told me this hotel was great. When I arrived, it was so awful that I quickly found another one! a military member I walked by and saw your office sign I really needed your help when I moved here! a federal employee 6

8 Customer Comments THANKS! The apartment complex you recommended is outstanding! I m telling everyone I know that moves here! -- federal employee I only had 3 weeks to get a passport. Thank you for getting me to the right source! My passport arrived in plenty of time! military dependent Thank you with sorting out the PCS entitlements for our team. BRAC d federal team from another state You gave me peace of mind helping me locate a daycare center, physician, a home, and different activities for my family! federal employee The tools that you provided helped me prepare my family (included spouse, children and pets) for our out-of-country move! federal employee Thank you for finding me a relocation assistant in our new location. federal & contract employee Thank you for providing resources to help me move with a physically challenged family member. federal employee 7

9 Relocation Assistance Statistics Organization DLA Disposition Services DLA Installation Support DLA Logistics Information Military GSA Other Total Monthly Average

10 What are some considerations for moving? Relocation Assistance can HELP! Leaving elderly parents? Precious pets? Foreign country! 9

11 Considerations for Moving Across Town, City-to-City or any move : Utilities (phone, trash, electricity, natural gas/propane) Post Office & driver s license address change Selling/buying home or sign/break rental lease Packing Movers (professional or family & friends) Notify / find physician(s), pharmacy, insurance companies, subscriptions, investment companies, schools, babysitter, pet caretakers (vet, groomer, etc.), friends, church, clubs & associations, charities, etc. Foreign country! 10

12 Considerations for Moving Moving State-to-State and Out-of-Country: All on last slide AND Movers (TMO) Inventory property What do you pack? What do you store? Sell or donate excess? Passport & VISAs Shots & health requirements (refill prescriptions) Pet health & shipping requirements Obtain school & medical records 11

13 Considerations for Moving Moving out-of-country - continued: Per diem, entitlements House hunting trip Temporary lodging / transitional housing Budget comparisons cost of living (foreign exchange, taxes, fees, etc.) Credit cards valid at foreign locations Elderly parents Family members with special needs Community comparisons and more! 12

14 Eligible Customers For DLA and local military: Active duty & retired personnel & their families Military reserve components when on active duty & their family members Appropriated & non-appropriated fund employees & their families Family members of prisoners of war or personnel missing in action Surviving family members of military personnel who died while on active duty In a nutshell if a DoD or DLA member moves to/out of Battle Creek Relocation Assistance is available to assist them! Relocation Assistance will provide information to DLA contract employees (short or long term) 13

15 General Prohibitions Against Discrimination Will provide the appropriate reasonable accommodations to all employees and persons receiving services in accordance with federal standards Will provide reasonable accommodations in coordination with the host activity s Equal Employment Opportunity Program Manager for Persons with Individual Disabilities exceptions will be requested through the chain of command listed in AR Ensuring facility accessibility surveys are conducted and that facilities are accessible 14

16 General Prohibitions Against Discrimination Will provide the appropriate reasonable accommodations to all employees and persons receiving services in accordance with federal standards Will provide reasonable accommodations in coordination with the host activity s Equal Employment Opportunity Program Manager for Persons with Individual Disabilities exceptions will be requested through the chain of command listed in AR Ensuring facility accessibility surveys are conducted and that facilities are accessible Coordinate with the appropriate staff (EEO, occupational health activities, information management, and the labor counselor) to obtain devices and services that implement individual requests for reasonable accommodation Provide sign-language interpreters Ensure that relocation information (web sites, published) is accessible in accordance with federal standards 15

17 Relocation Readiness Purpose to reduce or eliminate problems arising due to moves Anyone moving into/out of local/surrounding areas Provides counseling for inbound/outbound transferees Transferees are personnel on/not on PCS orders MOVING! Focus on pre-departure counseling and relocation planning 16

18 Relocation Readiness - continued Counseling includes: Assess client s individual or family needs & particular relocation circumstances Destination information: schools, housing, community resources, cost-of-living adjustments Entitlements Reimbursements Household goods shipment Provisions of referral, follow-up & advocacy in resolving problems 17

19 Services Provided Installation & community resources DLA MWR programs information Child Development Center Fitness Center Family Support Programs City-to-city cost-of-living & community comparisons Housing options (rent / purchase / temporary lodging) Understanding entitlements (JFTR, JTR, DFAS PCS Guide) State & local tax information 18

20 Services Provided - continued Destination / settling-in (directions, banks/atms, groceries, etc.) School information Job search information for dependents Michigan State Offices voter registration, MI driver s license/id Moving with children, elders & pets Family recreation & area programs Religious affiliation locations Volunteerism opportunities 19

21 Services Provided - continued Departing - connect with Relocation Assistance at the new location Overseas information Where & how to obtain passports Transportation Management Office Selfridge SUMMARY Provide information on community services Assess the need for services and information Provide crisis intervention services Act as liaison with military & civilian agencies to ensure assistance 20

22 Resources MWR Relocation Assistance & TRICARE website Become familiar with this site! 21

23 Resources - continued Military OneSource s Relocation Essentials 22

24 Resources - continued Military OneSource Military Installations - Plan My Move - Your Relocation Assistance Program and Services

25 Resources - continued Military OneSource Military Installations 24

26 Resources - continued Military OneSource Plan My Move 25

27 Resources - continued Military OneSource Plan My Move Checklists, To-do-list, Calendar 26

28 Resources - continued Military HomeFront s Plan My Move - HDIFC 27

29 Resources - continued Welcome packages Welcome letter from Relocation Assistance Manager Local fact sheets all available on MWR Relocation Assistance website (not all provided in the mailed package) Local & state maps Housing information purchase / rental Local demographics DLA Life Connections HDIFC historical booklet, HDIFC magnets for MWR and closure information MWR Information County Chamber of Commerce booklets 28

30 Resources - continued Welcome packages - continued Southwest Michigan Living, a guide for newcomers & residents Wellness Magazine Pamphlets, brochures, books/booklets for particular family situations Sell/buy homes, renting, moving pets, elder parents, teens, children, single, overseas, and more And more 29

31 Process of Notification Supervisor coordination with DHRC-N Employee receives firm job offer letter with instructions Contact Relocation Assistance Manager before arrival to prevent issues 30

32 Process after Supervisor Notification What Happens Next Immediately - supervisor assigns a sponsor & provides the sponsor checklist Sponsor or supervisor notifies Relocation Assistance Manager of new employee Arrival date Provide phone number and/or address Sponsor contacts new employee using esponsorship Relocation Assistance Manager will contact new employee First day, sponsor will bring new employee to Relocation Assistance Office (best to make an appointment) with checklist Relocation Assistance Manager will answer questions, ensure no problems, offer further assistance Relocation Assistance Manager will be available to answer newcomer s questions until settled in 31

33 Benefits for Supervisors Employee ready to begin new duties immediately! Employee focused on new duties not relocating issues A more productive employee A more productive team Accomplish the mission without relocation diversions 32

34 Benefits for Employee Employee is ready to focus on new job Unnecessary stress about relocation issues Potentially save money Better relocation decisions Fewer leave days taken due to relocating A much happier employee & family A more productive employee 33

35 Summary Working together to help the new employee transition will have positive results, saving both the government and the employee money and stress, and providing an employee that will be happy to begin the new job immediately! Questions? Thank you for attending! I look forward to working with you, the sponsors, and your new employees! 34

36 DEFENSE LOGISTICS AGENCY AMERICA S COMBAT LOGISTICS SUPPORT AGENCY WARFIGHTER SUPPORT ENHANCEMENT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT