CITYWIDE TRAINING CENTER - FALL 2006 COURSE SCHEDULE including July & August classes! For more information: nyc.gov/ctc or call

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1 CITYWIDE TRAINING CENTER - FALL 2006 COURSE SCHEDULE including July & August classes! Hundreds of hands-on courses including: WORKPLACE EFFECTIVENESS (p. 1) PROCUREMENT (p. 2) COMMUNICATION (p. 1) LEAP COURSES (p. 2) MANAGEMENT & SUPERVISION (p.1) ISM SATELLITE SEMINARS (p. 3) APC CERTIFICATE PROGRAM (p. 1 & 2) NYC 101 (p. 2) TRAIN THE TRAINER (p.2) D+CE COURSES (p.3) COMPUTER APPLICATIONS TRAINING (p.3-6) IT PROFESSIONAL/CERTIFICATION (p.6) CONFLICTS OF INTEREST CLE FOR ATTORNEYS/ CONFLICTS OF INTEREST (p.2) For more information: or call COURSE TITLE CODE CREDITS DAYS DATES COST PER PERSON WORKPLACE EFFECTIVENESS Building Positive Workplace Relationships C CEU 2 Sep $250 Dealing with Difficult People C CEU 1 Aug 14, Oct 11 $125 Delegation and Time Management C CEU 1 Aug 3, Oct 25 $125 Influencing Without Authority C CEU 1 Sep 14, Jan 15 $125 Leading Short-term Improvement Projects C CEU 1 Oct 17 $125 Managing Multiple Priorities C CEU 1 Oct 19, Jan 11 $125 Managing Non-Productive Emotions in the Workplace C CEU 2 Nov 1-2, Jan 8-9 $250 Managing Stress and Preventing Burnout C CEU 1 Nov 8, Jan 22 $125 COMMUNICATION Action Grammar C CEU 2 Aug 17-18, Oct 30-31, Jan $250 Brilliant Briefings C CEU 2 Oct 2-3 $250 Business Writing for Managers and Professionals C CEU 2 Aug 30-31, Sep $250 Communicating Across Divisions C CEU 1 Aug 16 $125 Communication Strategies for the Administrative Professional C CEU 2 Oct $250 Developing Dynamic Listening Skills C CEU 1 Jul 31, Oct 30, Jan 11 $125 Easy English for the Multi-Lingual Writer C CEU 2 Aug 28-29, Nov $250 Initiating and Managing Difficult Conversations C CEU 1 Nov 14 $125 Making Effective Presentations C CEU 2 Sep $250 Persuasive Communication C CEU 1 Aug 22, Dec 7 $125 Revising, Editing & Proofreading C CEU 2 Dec $250 Successful Letter/Memo Writing C CEU 2 Aug 24-25, Oct 3-4, Dec $250 Successful Workplace Communication C CEU 1 Aug 11, Dec 1 $125 MANAGEMENT & SUPERVISION Coaching and Counseling for Improved Job Performance C CEU 1 Oct 20 $125 Developing Procedures: Improving Work Processes C CEU 2 Oct 26-27, Jan $250 Dynamics of Management C CEU 3 Dec $375 Empowerment: Fostering Employee Initiative C CEU 1 Dec 8 $125 Fundamentals of Supervision C CEU 3 Oct 2,3,4 $375 Managing the Challenges of Change C CEU 2 Dec 6-7 $250 Motivating Your Staff for High Performance C CEU 1 Oct 23 $125 Understand Yourself: Work Better with Others C CEU 1 Sep 28 $140 Using the Myers Briggs Type Indicator (MBTI) Preparing for Supervision: Managing the Transition C CEU 1 Jan 29 $125 Resolving Conflict: A Leadership Approach C CEU 2 Aug 7-8 $250 Resolving Workplace Issues: A One-Day Practicum C CEU 1 Nov 20, Jan 9 $125 Smart Solutions for Unacceptable Employee Behavior C CEU 2 Jul 18-19, Nov $250 Supervising Challenging Employees C CEU 2 Jan $250 The Supervisors Challenge: C CEU 2 Nov $250 Managing Yourself While Managing Others ADMINISTRATIVE PROFESSIONAL CERTIFICATE (APC) PROGRAM Three Core Courses Plus One Communication Elective, & One Technology Elective Course Code: CAPC $495 CORE COURSES Effective Office Management for Today's Workplace C CEU 1 Jul 14 (Session I), Oct 16 (Session II) Managing Multiple Priorities C CEU 1 Jul 18 (Session I), Oct 19 (Session II) Dealing with Difficult People C CEU 1 Jul 27 (Session I), Oct 23 (Session II) 1

2 COMMUNICATION ELECTIVES (CHOOSE ONE) COURSE TITLE CODE CREDITS DAYS DATES COST PER PERSON Action Grammar C CEU 2 Aug 17-18, Oct 30-31, Jan Developing Dynamic Listening Skills C CEU 1 Jul 31, Oct 30, Jan 11 Easy English for the Multi-Lingual Writer C CEU 2 Aug 28-29, Nov Successful Letter/Memo Writing C CEU 2 Aug 24-25, Oct 3-4, Dec Successful Workplace Communication C CEU 1 Aug 11, Dec 1 TECHNOLOGY ELECTIVES (CHOOSE ONE) Excel (Level 1, 2, or 3) Microsoft Word (Level 1, 2, or 3) Outlook (Level 1 or 2) See pages 3-4 for Course Codes and Available Dates See pages 3-4 for Course Codes and Available Dates See pages 3-4 for Course Codes and Available Dates TRAIN THE TRAINER Train the Trainer C CEU 3 Oct 17-18, 25 $375 NYC 101 Employee Orientation C CEU 1 Sep 27, Nov 29, Feb 28 (9a-12:30p) N/C Helping Employees Normalize Abnormal Situations C CEU 1/2 Oct 23 (9a-12:30p) N/C (Employee Assistance Program) The Disciplinary Process: C CEU 1/2 Aug 10, Oct 6, Jan 18 (9a-12:30p) N/C Making it Work (Employee Discipline) "Working Well NYC": An Employee Wellness C CEU 1/2 Sep 18 (9a-12:30p) N/C Seminar on Health & Personal Safety OTHER What Every Attorney Should Know C CEU/.2 CPE 2 Nov 16 (9a-11a), Jan 30 (2:30p-4:30p) N/C About NYC's Conflicts of Interest Law Jan 30 (2:30p-4:30p) PROCUREMENT MAYOR'S OFFICE OF CONTRACT SERVICES (M.O.C.S.) COURSES Contracting via Competitive Sealed Bids P CEU 2 TBA N/C Contracting via Competitive Sealed Proposals P CEU 2 TBA N/C Contract Administration P CEU 1 TBA N/C Contracting for Human/Client Services P CEU 2 TBA N/C Contracting for Information Technology P CEU 2 TBA N/C Contracting via Sole Source P CEU 1 TBA N/C Cost and Price Analysis P CEU 1 TBA N/C Environmentally PreferredPurchasing P CEU 1 TBA N/C Monitoring and Measurement of Contractor Performance P CEU 1 TBA N/C Negotiation Techniques P CEU 1 TBA N/C Procurement Planning and Management P CEU 2 TBA N/C Specification Writing P CEU 1 TBA N/C What Every Attorney Should Know C CEU/.2 CPE 2 Nov 16 (9a-11a), Jan 30 (2:30p-4:30p) N/C About NYC's Conflicts of Interest Law Jan 30 (2:30p-4:30p) OTHER PROCUREMENT COURSES A Winning Customer Service Approach to Purchasing P CEU 1 Nov 20 $125 City Specific Contracting P CEU 1 Oct 24, Jan 9 $125 Conflicts of Interest Seminar P CEU 1/2 Oct 25 (9a-12:30pm) N/C Ethical Decision Making for P CEU 1 Jan 18 $125 Procurement Specialists MWBE Program P CEU 1 Nov 14, Nov 21 (9:30a-12:30p) $125 Purchasing Off the NYS Office of P CEU 1/2 Oct 4, 5 (9a-12:30p) N/C General Services (OGS) Contracts Taking Stock: Acquiring DCAS P CEU 1/2 Aug 8, Sep 12, Oct 10, Nov 14, Dec 12, N/C Supplies On-Line Jan 9 (9:30a-12:30p) 2

3 NATIONAL INSTITUTE OF GOVERNMENTAL PURCHASING (NIGP) LEARNING AND EDUCATION TO ADVANCE PROCUREMENTCOURSES (LEAP) Contract Administration P CEU 3 Nov $550 Developing & Managing Requests for Proposals P CEU 3 Nov 1-3 $550 in the Public Sector Introduction to Public Procurement P CEU 3 Oct 11-13, Dec 4-6 $550 Planning, Scheduling & Requirement Analysis P CEU 3 Nov $550 Sourcing in the Public Sector P CEU 3 Dec $550 The Legal Aspects of Public Procurement P CEU 3 Oct 16-18, Dec $550 CPPB Review P1000R.6 CEU 1 Jan 12 $175 CPPO Review P2000R 1.2 CEU 2 Jan $250 CPPB Exam (Includes One Year NIGP National Membership) P1000E 0 CEU 1/2 Jan 26 (9a-2p) $415 CPPO Exam (Includes One Year NIGP National Membership) P2000E 0 CEU 1/2 Jan 26 (9a-2p) $490 INSTITUTE FOR SUPPLY MANAGEMENT (ISM) SATELLITE SEMINARS Finance for the Supply Professional P5007A.4 CEU 1/2 Oct 12 (10a-2:30p) N/C Critical Business Skills for Effective Supply Chain Leaders P5007B.4 CEU 1/2 Feb 8 (10a-2:30p) N/C DESIGN+CONSTRUCTION EXCELLENCE (D +CE) Introduction to Sustainable Design & LEED P CEU 1/2 Oct 26 (8:30a-1p) N/C Universal Design P CEU 1 Sep 14 N/C AUDIT Analysis Techniques for Auditors A CEU/16 CPE 2 Nov $360 Assessing Controls in Performance Audits A CEU/16 CPE 2 Nov $360 Assessing the Reliability of Computer Processed Data A CEU/16 CPE 2 Aug $360 Audit Evidence and Working Papers A CEU/16 CPE 2 Sep $360 Auditing Operations A CEU/16 CPE 2 Nov $360 Auditor's Role in Systems Development Life Cycle A CEU/8 CPE 1 Dec 13 $360 Basic Governmental Auditing A CEU/40 CPE 5 Oct $675 Compliance Auditing A CEU/16 CPE 2 Oct $360 Creative Thinking for Auditors A CEU/16 CPE 2 Sep $360 Developing and Presenting Audit Findings A CEU/16 CPE 2 Dec $360 Effective Audit Supervision A CEU/32 CPE 4 Nov 28-Dec 1 $535 Getting it Write A CEU/8 CPE 1 Jan 17 $250 Information Systems Auditing A CEU/16 CPE 2 Aug $360 Information Technology for Auditors A CEU/16 CPE 2 Dec $360 Interviewing Techniques for Auditors A CEU/24 CPE 3 Dec 6-8 $475 Making Your Case to Prosecute Fraud A CEU/16 CPE 2 Jan $360 Managing the Audit Engagement A CEU/24 CPE 3 Sep $475 Negotiation and Conflict Resolution Skills A CEU/16 CPE 2 Dec 4-5 $360 Planning Audit Assignments A CEU/16 CPE 2 Sep $360 Practical Statistical Sampling for Auditors A CEU/32 CPE 4 Jan 9-12 $535 Prevention and Detection of Fraud A CEU/24 CPE 3 Oct $475 What Every Attorney Should Know C CEU/2.2 CPE 2 Nov 16 (9a-11a), Jan 30 (2:30p-4:30p) N/C About NYC's Conflicts of Interest Law Jan 30 (2:30p-4:30p) COMPUTER APPLICATIONS TRAINING DESKTOP APPLICATIONS MICROSOFT OFFICE Access - Introductory Level 2000 T CEU 2 Jul 12-13, Aug 7-8, Nov 2-3 $ T CEU 2 Jul 25-26, Sep 21-22, Oct 3-4, $250 Dec T CEU 2 Aug 28-29, Oct 10-11, Nov 29-30, $250 Jan 4-5, Access - Intermediate Level 2000 T CEU 1 Jul 20, Sep 7, Dec 4 $ T CEU 1 Aug 3, Sep 28, Oct 12, Jan 4 $ T CEU 1 Oct 23, Nov 15, Dec 11, Jan 9, 22 $125 3

4 Access - Advanced Level 2000 T CEU 1 Dec 11 $ T CEU 1 Oct 30, Jan 22 $ T CEU 1 Nov 28, Jan 30 $125 Excel Level T CEU 1 Jul 11, Sep 26, Nov 16 $ T CEU 1 Jul 24, Aug 10, Dec 18 $ T CEU 1 Aug 17, Oct 27, Dec 6, Jan 8 $125 Excel Level T CEU 1 Jul 19, Oct 2, Nov 27 $ T CEU 1 Aug 21, Oct 18, Dec 20 $ T CEU 1 Sep 11, Nov 8, Jan 24 $125 Excel Level T CEU 1 Aug 14, Dec 13 $ T CEU 1 Sep 7, Jan 26 $ T CEU 1 Oct 31, Jan 31 $125 Outlook Level T CEU 1 Jul 14 $ T CEU 1 Sep 8, Jan 17 $ T CEU 1 Oct 19, Jan 11 $125 Outlook Level T CEU 1 Aug 2 $ T CEU 1 Oct 5, Dec 1 $125 PowerPoint Level T CEU 1 Jul 28 $ T CEU 1 Aug 25 $ T CEU 1 Oct 6, Dec 8 $125 PowerPoint Level T CEU 1 Aug 11 $ T CEU 1 Sep 6 $ T CEU 1 Nov 3, Jan 19 $125 Word Level T CEU 1 Jul 12, Oct 11 $ T CEU 1 Aug 9, Nov 27 $ T CEU 1 Sep 27, Dec 19 $125 Word Level T CEU 1 Aug 15, Nov 8 $ T CEU 1 Sep 6, Dec 4 $ T CEU 1 Oct 24, Jan 18 $125 Word Level T CEU 1 Nov 20, Jan 9 $ T CEU 1 Jan 31 $125 OPERATING SYSTEMS AND HARDWARE PC & Windows 2000 T CEU 1 Jul 10, Sep 25, Jan 23 $125 Windows XP T CEU 1 Jul 31, Oct 16 $125 DESKTOP PUBLISHING Indesign CS2, L1 T CEU 1 Jan 9 $125 Indesign CS2, L2 T CEU 1 Jan 10 $125 PageMaker 7, L1 T CEU 1 Oct 5 $125 PageMaker 7, L2 T CEU 1 Dec 8 $125 Pagemaker 7, L3 T CEU 1 Jan 17 $125 Publisher 2000, L1 T CEU 1 Nov 9 $125 Publisher 2002, L1 T CEU 1 Sep 12 $125 Publisher 2003, L1 T CEU 1 Sep 13 $125 QuarkXpress 5, L1 T CEU 1 Aug 24 $125 QuarkXpress 5, L2 T CEU 1 Oct 31 $125 QuarkExpress 6, L1 T CEU 1 Sep 18 $125 QuarkExpress 6, L2 T CEU 1 Sep 19 $125 INTERNET Cold Fusion MX, L1 T CEU 1 Dec 13 $125 Cold Fusion MX, L2 T CEU 1 Jan 29 $125 Dreamweaver MX, L1 T CEU 1 Oct 4 $125 Dreamweaver MX, L2 T CEU 1 Nov 14 $125 Dreamweaver MX, L3 T CEU 1 Dec 12 $125 Fireworks MX, L1 T CEU 1 Oct 20 $125 Fireworks MX, L2 T CEU 1 Jan 12 $125 4

5 Flash 8, L1 (MX) T CEU 1 Sep 14 $125 Flash 8, L2 (MX) T CEU 1 Sep 15 $125 FrontPage 2000, L1 T CEU 1 Nov 1 $125 FrontPage 2000, L2 T CEU 2 Jan $250 FrontPage 2002, L1 T CEU 1 Dec 5 $125 FrontPage 2002, L2 T CEU 1 Jan 9 $125 HTML 4, L1 T CEU 1 Aug 22 $125 HTML 4, L2 T CEU 1 Sep 29 $125 HTML 4, L3 T CEU 1 Dec 14 $125 GRAPHICS/WEB DESIGN Illustrator 10, L1 T CEU 1 Aug 9 $125 Illustrator 10, L2 T CEU 1 Sep 20 $125 Illustrator CS2, L1 T CEU 1 Jan 22 $125 Illustrator CS2, L2 T CEU 1 Jan 29 $125 PhotoShop 7, L1 T CEU 2 Jul $250 PhotoShop 7, L2 T CEU 2 Oct $250 Photoshop CS2, L1 T CEU 1 Jan 24 $125 Photoshop CS2, L2 T CEU 1 Jan 31 $125 Visio Professional 2000, L1 T CEU 1 Oct 18 $125 Visio Professional 2002, L1 T CEU 1 Dec 7 $125 Visio Professional 2003, L1 T CEU 1 Jan 16 $125 Visio Professional 2003, L2 T CEU 1 Jan 30 $125 XML, L1 T CEU 1 Aug 1 $125 XML, L2 T CEU 1 Oct 27 $125 XML, L3 T CEU 1 Jan 8 $125 OTHER Crystal Reports 8.5, L1 T CEU 2 Jul 18-19, Aug $250 Crystal Reports 8.5, L2 T CEU 2 Oct $250 Crystal Reports 10, L1 T CEU 2 Sep 25-26, Nov $250 Crystal Reports 10, L2 T CEU 2 Dec 14-15, Jan $250 Project 2000, L1 T CEU 2 Jul $250 Project 2000, L2 T CEU 1 Sep 11 $125 Project 2003, L1 T CEU 1 Oct 17 $125 Project 2003, L2 T CEU 1 Nov 13 $125 DESKTOP E-LEARNING ANY 3 COURSES (inclusive of all levels, if any) $129 Access 2000 Level 1, Level 2, Advanced E CEU ANYTIME LEARNING Access 2003 Level 1, Level 2, Advanced Access 2003 Designing a Database, Creating Queries, E CEU ANYTIME LEARNING Working with Reports Acrobat 7 Level 1 Crystal Reports 8 Basic, Advanced E CEU ANYTIME LEARNING Crystal Reports 9 Level 1, Level 2 E CEU ANYTIME LEARNING Dreamweaver 4 Level 1, Level 2 E CEU ANYTIME LEARNING Excel 2000 Level 1, Level 2, Advanced E CEU ANYTIME LEARNING Excel 2002 Level 1, Level 2, Advanced Excel 2003 Analyzing and Manging Data Illustrator 9, 10 Level 1 E CEU ANYTIME LEARNING Microsoft Office 2003: Transition from Office 2000 E CEU ANYTIME LEARNING Microsoft Office 2000 to Office XP: New Features Outlook 2000 Level 1, Level 2 E CEU ANYTIME LEARNING Outlook 2002 Introduction, Advanced Outlook 2003 Optimizing Outlook, Working with Messages, Managing your Schedule Photoshop 6 Basic Skills, Level 1, Level 2 E CEU ANYTIME LEARNING Powerpoint 2000 Introduction, Advanced E CEU ANYTIME LEARNING Powerpoint 2002 Introduction Powerpoint 2003 Creating a Basic Presentation, Delivering Presentations Project 2000 Level 1, Level 2 E CEU ANYTIME LEARNING Visio 2000 Level 1 E CEU ANYTIME LEARNING Windows XP Professional Level 1, Level 2 E CEU ANYTIME LEARNING Word 2000 Level 1, Level 2, Advanced E CEU ANYTIME LEARNING Word 2002 Level 1, Level 2 Word 2003 Graphic Elements in Documents 5

6 IT Professional Tech/Certification Training Courses Cost Per Student CIW, CompTia, EC, Microsoft and Novell $295 per day Checkpoint, Cisco, Citrix, Linux, CWNP, (ISC)2, Oracle $395 per day For complete IT Training schedule information: nyc.gov/techtraining The (CTC) is an authorized provider of CEUs and professional development credits for various accreditation programs: International Association for Continuing Education and Training (IACET) As an authorized IACET provider, the CTC awards Continuing Education Units (CEUs). This is a nationally recognized standard unit of measurement earned for satisfactory completion of qualified programs of continuing education. One CEU is equal to ten hours of participation in an organized continuing education experience under responsible, qualified direction and instruction. Universal Public Purchasing Certification Council (UPPC) Through the UPPCC, individuals who are currently employed in public purchasing have the opportunity to achieve industry-wide recognition by earning the CPPO and CPPB designation. The requirements for certification are based on professional experience and academic examination. National Institute on Governmental Purchasing (NIGP) The National Institute of Governmental Purchasing (NIGP) is a national, non-profit organization providing support to professionals in the public sector purchasing profession. NIGP provides its members with education, professional networking, research, and technical assistance. Institute for Supply Management (ISM) is a national and international organization in purchasing and materials management research and education. Microsoft IT Academy As a member of the Microsoft IT Academy program the CTC provides employees with a coordinated curriculum, courseware and online collaboration tools to help people achieve certification in Microsoft technologies -- delivering a premium education on cutting-edge technology. Pearson Vue Authorized Testing Center Agencies that prefer to train a number of their employees on specific topics at once may request dedicated workshops scheduled at their convenience. Up to 25 participants can be scheduled for most courses (12 for computer application courses, 8 for IT professional courses). Classes can be scheduled throughout the year and can be customized for to meet specific agency objectives and time contraints. For more information: website: citywidetrainingcenter@dcas.nyc.gov Phone: SCHEDULE SUBJECT TO CHANGE 6