Getting Connected To ValueOptions

Transcription

1 ValueOptions of Kansas And The Kansas Department of Social and Rehabilitation Services Present Getting Connected To ValueOptions June 14, 2007

2 National Network Operations Your voice at ValueOptions

3 Network Credentialing ValueOptions of Kansas Initial Credentialing Application NPI Form ValueOptions of Kansas Program Addenda 3

4 National Network Operations To update us on any changes, please call or visit us on line at Credentialing/re-credentialing issues Application status updates 4

5 NPI The NPI is a Federal Government requirement for all providers/practitioners who provide ANY patient information in any format other than direct hand transmissions. This includes authorization forms, faxes, s, and paper or electronic claims. Please apply now! Providers can apply through a Web-based application or by submitting a paper application that can be found at A paper copy of the application can also be obtained by calling the NPI Enumerator at (800) Once you obtain your NPI, you must complete the forms located on our Web site. 5

6 National Provider Relations Your voice at ValueOptions

7 Provider Handbook Prepared as a guide to ValueOptions of Kansas policies and procedures for providers. Provides important information regarding the managed care features incorporated in the ValueOptions of Kansas provider contract; and also reflects the policies that are applicable to our general product lines. 7

8 Provider Handbook cont. Divided into the following sections: Administration Provider Responsibilities, Credentialing and Sanctions, Claims, Online Services, Referral, Quality Management, and Utilization Clinical Criteria Treatment Guidelines Forms Glossary of Terms We also made each section printer friendly for your convenience. 8

9 National Provider Relations Web Site Company News: Read the most recent news about our company. The Valued Provider: Access articles found in our provider newsletter. Read informative articles and learn about new initiatives underway at ValueOptions. Educational Opportunities: View educational articles and 2006 Provider Forums. elearning under development. 9

10 National Provider Relations Web Site Forms: Current VO forms posted for your convenience to download and submit. Change of Address and W-9 forms: Help us keep the information we have on file for you current by downloading, completing and sending these forms to us. 10

11 National Member Website Resource Center Print Members Rights and Responsibilities poster Post in your office - visible to all members Education Center Offers information on various behavioral health topics 11

12 VO-KS Clinical Overview

13 VO-Kansas Staff Executive Team CEO CFO Quality Director Medical Director Provider Relations Director UM Team Clinical Director Customer Service Clinical Care Managers (independent license) Regional Provider Representative Staff 13

14 Kansas Level of Care Criteria The medical necessity determination process is driven by the ASAM PPC-2R criteria contained in the KCPC system. ASAM Criteria Medical Complications Past Attempts Withdrawal Signs and Symptoms Usage History All Elements captured in KCPC 14

15 Keys to Utilization Management Goals for each Level of care Expected Timeframes based on Clinical need not calendar based Clinical Criteria Transitioning of care and retention 15

16 Authorization Process The KCPC is the gateway to Authorization for all Services 16

17 Authorization Process KCPC is the tool developed by the State which is required for the collection of clinical information for a level of care determination The KCPC is completed by the provider The Provider then submits the service request electronically through the KCPC to ValueOptions 17

18 Authorization Process ValueOptions will review the KCPC for Medical Necessity based on the ASAM Criteria The care manager will authorizes or submit for review to the Medical director if Criteria is not met If the member is on placed on a residential wait list then the care manager will Pend the auth (this is equal to a Prior Auth or PA). Once the member arrives for treatment and signs the release of information, the provider will submit an inquiry through provider connect to VO to release the file 18

19 Continued Stay Review Progress in treatment Changes Signs and symptoms of withdrawal 12 Step Program Trigger Identification Family Involvement 19

20 Service Level IV Hospital Based Detoxification Service & Residential Inpatient Services Transition Plan for 7/1/07 Transferred Authorizations Continued Stay Review Maximum Continued Stay Review Date Continued stay review date or July 5, 2007 whichever occurs first Level III.2-D Social Detox Level III.3/III.5 Residential Intermediate Services Level III.1 Reintegration Services Level II.1 Intensive Outpatient Services Level I Outpatient Services Other Services Medicaid Case Management Person Centered Case Management Overnight Boarding rate for each child when child is present with Mother who is in level III services Support Services Continued stay review date or July 6, 2007 whichever occurs first Continued stay review date or July 13, 2007 whichever occurs first Continued stay review date or August 1, 2007 whichever occurs first Continued stay review date or August 15, 2007 whichever occurs first Continued stay review date or September 1, 2007 whichever occurs first Continued stay review date or September 1, 2007 whichever occurs first Continued stay review date or September 1, 2007 whichever occurs first Continued stay review date or August 1, 2007 whichever occurs first Continued stay review date or September 1, 2007 whichever occurs first 20

21 Transition for Non Contracted providers Must be current AAPS / Medicaid Provider and have open authorizations You will continue to use the KCPC to enter your information Transition form for Out of Network Member information Provider Information 21

22 Transition plan for providers not on KCPC Paper form for Transition of Authorizations Set training for KCPC before 7/30/07 with a RADAC Any provider not on KCPC by 10/1/07 must transition members to appropriate care and provider 22

23 New Utilization Guidelines for CSR Utilization Management Guidelines Service Authorization Method Unit Initial Authorization timeframe Level IV Hospital Based Detoxification Service & Residential Inpatient Services Telephonic Review And KCPC Assessment Day 3 7 days Level III.2-D Social Detox Review of KCPC Assessment submitted while client is in Social Detox Day 5 7 days (This is an on demand service with the request submitted to VO with a minimum the first 3 dimensions of the KCPC completed) Level III.3/III.5 Residential Intermediate Services Review of KCPC followed by Telephonic Review Day 7-14 days with CSR based on Medical Necessity up to 14 days Level III.1 Reintegration Services Review of KCPC followed by Telephonic Review Day 14 days with CSR based on Medical Necessity up to 30 days 23

24 New Utilization Guidelines for CSR Service Authorization Method Unit Authorization timeframe Level II.1 Intensive Outpatient Services Review of KCPC Day Adults 18 days authorized for a 10 week period to accommodate delayed start of treatment. Youth 12 days authorized for a 10 week period to accommodate delayed start of treatment. CSR timeframes based on medical necessity. Level I Outpatient Services Includes Individual and Group Sessions Review of KCPC Unit 40 units (hours) of treatment over 16 weeks to accommodate delayed start of treatment. Concurrent review timeframes based on medical necessity. Other Services Medicaid Case Management* KCPC Assessment Unit 40 units for every 12 weeks of treatment. Person Centered Case Management* KCPC Assessment 40 units for every 12 weeks of treatment. Overnight Boarding rate for each child when child is present with Mother who is in level III services KCPC Assessment Day One day for each day in level 3 treatment services when the child is present with mother. Support Services * KCPC Assessment Unit 40 units for every 12 weeks of treatment. 24 *In regards to the "Other Services" section of the Utilization Management Guidelines, if you are requesting any of these services in addition to a main modality of care (i.e. Reintegration, Outpatient etc.) the service periods must match and therefore the units authorized may be adjusted to accommodate the primary modality of care.

25 Avoiding a Readmission & Recovery Solid discharge plans Relapse prevention Triggers Peer support programs Abilities of Supports Reestablish Baseline Community Supports Physician Integration 25

26 Substance Abuse Services & Integrated Care Populations of Focus Integrated Primary Care with medical and behavioral health services Pregnant women and women with families Coordination with Medicaid Health Providers HIV Affected Persons with Co-occurring disorders Coordination with MH Clinics Coordination with Department of Corrections 26

27 Provider Connect Connection Always start with Provider connect and look up member Active Medicaid enrollment & AAPS Funded If member is eligible for new assessment Already has service authorization or other issues Current Authorization and Date of Expiration of authorization for CSR Proceed with KCPC Assessment or CSR Submit request to ValueOptions 27

28 Provider Connect Connection ValueOptions returns authorization information in KCPC and Provider Connect If the member is placed on a waiting list for Residential Services the Authorization will be pre-approved if clinically indication and will show in Provider connect as a Pend Auth (AKA Prior Approval) When the bed is available or the member arrives for treatment Provider submits Inquiry through Provider Connect with attestation that release of information is on file with provider VO receives the Inquiry and releases the KCPC file and initiates the authorization (will show as authorized in PC and KCPC) 28

29 Provider Connect Connection Member calls provider and / or arrives at provider Provider completes Lookup in Provider Connect Is member enrolled? No Yes Shows as Member Eligible/Not Eligible (not eligible means open auth) Is there a current Auth / KCPC? No KCPC completed Provider / RADAC Submits KCPC to VO for Auth Review Medical Nec Met? Yes Auth Completed in KCPC and PC 29

30 What has ValueOptions of Kansas Done to Make Things Easier for You?

31 Technology Enhancements ProviderConnect (Provider Online Services) Increased convenience & decreased administrative burden! 31

32 ProviderConnect (Provider Online Service) What is ProviderConnect? ProviderConnect is an online tool where providers can: Verify Member eligibility View authorizations View the details and status of claims Submit single and batch claims View and print authorization letters Submit inquiries to Customer Service Submit updates to provider demographic information Access and print forms 32

33 ProviderConnect (Provider Online Service) What are the benefits of ProviderConnect? Easily access routine information 24 hours a day, 7 days a week Use the same ValueOptions web address ( Complete multiple transactions in a single sitting View and print information Reduce calls for routine information 33

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44 ProviderConnect (Provider Online Service) ProviderConnect Demonstration Step 1: Go to Step 2: Click on Providers Step 3: Click on Try the Demo 44

45 Provider Contracting

46 What Does Contracting Do? Negotiates Program Contract Language Supports Provider Relations regarding provider contractual issues, such as balance billing, etc. from a legal perspective Amend current Agreements Adding programs after they have been credentialed Deleting programs no longer offered by agencies Adding networks to existing Agreements 46

47 KANSAS CONTRACTING DOCUMENTS ValueOptions Provider Agreement ValueOptions Program Addendum Kansas Medicaid Fee Schedule Block Grant Funding 47

48 Claims Payment Your guide to ValueOptions of Kansas

49 Glossary of Terms Provider Individual clinician, practitioner, facility or program, that provides substance abuse services to eligible members Member The term used to describe the person receiving care. Other references to this person may include (but are not limited to) Patient, Consumer, Insured, Dependent, Client or Beneficiary 49

50 Glossary of Terms Continued Claim A request from the provider to ValueOptions for payment of services rendered Claim Form The form required to request the payment from ValueOptions for services rendered Forms are required to request payment for Medicaid Managed Care, Medicaid Fee-For- Service and AAPS/Block Grant 50

51 Glossary of Terms Continued UB04 Uniform Billing revised in The standard claim form used for filing Hospital Based Detoxification Services only CMS-1500 CMS means the Centers for Medicare and Medicaid Services. The standard claim form used for filing provider and AAPS/Block Grant payment requests for all other services 51

52 Glossary of Terms Continued EDI Electronic Data Interchange Standardized method of transmitting data between computer networks 837P HIPAA compliant file format for submitting claims which would otherwise be submitted on a CMS-1500 claim form. Use this file format for submitting provider claims 837I HIPAA compliant file format for submitting claims which would otherwise be submitted on a UB04 claim form. Use this file format for submitting claims for Hospital Based Detoxification Services 52

53 Glossary of Terms Continued Service Class Grid Is an Excel Spreadsheet used by ValueOptions to identify the covered services in the contract NPI National Provider Identifier the provider identification number assigned to identify the provider on a national level. The provider will use this number to submit for all health care claims, regardless of the insurance carrier 53

54 EDI ValueOptions of Kansas can receive your 837 transaction directly Access the ValueOptions web site at Access For Providers on the left hand side of the screen Access Handbooks Administration - Online Services Required Forms referenced in Online Services are available by accessing the forms menu on the left side of the screen EDI help is available from esupport Services at (Mon-Fri. 8am 6pm EST; 7am 5pm CDT) 54

55 EDI File Types Accepted 837P 837I (Hospital Based Detoxification Services) Single Claim Submission EDI Claim Link for Windows Written from the Provider s Practice Management System 55

56 Kansas Service Class Grid Will be used for building covered benefits on ValueOptions claim processing system Will be used for authorization entry Will be used for processing claims and AAPS/Block Grant reimbursement requests 56

57 57 Kansas Service Class Grid

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59 Helpful Hints for Faster Payment Include the Member s ID Number in the appropriate location Block 1a (labeled Insured s ID Number ) on the CMS-1500 claim form Patient ID Field in an electronic claim file If the Member ID Number is not on the claim or it is incorrect, there will be a delay in the processing of the claim Submit the Member ID Number from the authorization letter Ensure the Member is eligible for benefits on the date of service 59

60 Helpful Hints for Faster Payment continued The National Provider Identifier (NPI) needs to be submitted on all claims Block 17a (labeled I. D. Number of Referring Physician ) on the CMS-1500 claim form Block 24J (labeled NPI ) on the CMS-1500 claim form, OR Block 33a (labeled NPI ) on the CMS-1500 claim form Block 56 (labeled NPI ) on the UB04 claim form NPI field in an electronic claim file 60

61 Helpful Hints for Faster Payment continued The address where the service was rendered needs to be submitted on all claims Block 32 (labeled Service Facility Location Information ) on the CMS-1500 claim form Block 1 (an unlabeled field) on the UB04 claim form Service Facility Location field in an electronic claim file 61

62 Helpful Hints for Faster Payment continued Special Billing Instructions Service codes H0005 (Outpatient Group, Level 1), H0006 (Medicaid Case Management) and H0006 HV (Person Centered Case Management) Reimbursement for one unit is based on the unit equaling 15 minutes Bill all units rendered on one day on one claim and on one claim line If multiple claims are received or the units are spread between multiple claim lines for the same date of service, we will receive duplicate claim edits 62

63 Helpful Hints for Faster Payment continued All services require an authorization Please ensure the care has been authorized prior to submitting the claim 63

64 Claim Submission Tips The mailing address for paper claims is: ValueOptions, Inc. P. O. Box Norfolk, VA ATTN: KS Claims The ValueOptions - Kansas Customer Service phone number is:

65 Claim Submission Tips continued Claim Timely Filing Requirements Managed Medicaid and Medicaid Fee-for- Service claims must be received within 90 days from the date of service If the member has primary health insurance coverage we must receive the claim within 90 days of the date on the primary carrier s Explanation of Benefit 65

66 Claim Submission Tips continued Claim Timely Filing Requirements AAPS and Block Grant Reimbursement Request Claims must be received by the 10 th of the month following the date of service If the member has primary health insurance coverage please submit the Explanation of Benefit from the primary health insurance carrier as soon as it is received. ValueOptions will adjust the claim once the EOB is received 66

67 Claim Submission Tips continued Paper Claim Forms Accepted: CMS-1500 Please submit typed claims on the original (red) claim form 67

68 Claim Submission Tips continued Timely Filing Requirements for Appeals If you do not agree with a payment or denial determination please submit a written request for reconsideration within 60 days of the date on the ValueOptions Provider Summary Voucher 68

69 Claim Submission Tips continued 90% of claims, including payments, adjustments and denials will be processed within 30 calendar days of receipt 99% of claims, including payments, adjustments and denials will be processed within 60 calendar days of receipt 100% of claims, including payments, adjustments and denials will be processed within 90 calendar days of receipt 69

70 Note About Completing Claim Forms NOTE: The next slides will provide information about the fields that are required to be completed on the CMS-1500 claim form If you enter information into any of the other (non-required) fields on the claim form it will be entered into our system, but we will not use this information in the adjudication of the claim 70

71 71 CMS-1500 Form

72 Required Information on the CMS-1500 Information Field # Insured s ID Number 1a Patient s Name (Last, First) 2 Patient s Date of Birth 3 Patient s or Authorized Person s Signature 12 Insured s or Authorized Person s Signature13 Diagnosis Code 21 (1) 72

73 Required Information on the CMS-1500 Continued Information Date of Service Place of Service Service Code Modifier Code (if applicable) Charged Amount Units Field 24A 24B 24D 24D 24F 24G 73

74 Required Information on the CMS-1500 Continued Information Field # Federal Tax ID 25 Accept Assignment 27 Total Charges 28 Address of Service Location 32 Billing Address (Payment Address) 33 National Provider Identifier (NPI) 33a NOTE: Fields 17a and 24J are also acceptable fields for reporting the NPI 74

75 Valid Reasons for Denial The service code on the claim is not on the Service Class Grid The diagnosis code on the claim is not a covered substance abuse diagnosis code Revenue Codes were billed on a CMS-1500 claim form or in the 837P format, when they need to be billed on a UB04 claim form or in the 837I format 75

76 Valid Reasons for Denial Continued The member is not eligible on the date of service There is not an authorization on the system for the date of service There is not an authorization on the system for the level of care billed There is not an authorization on the system for the provider 76

77 Valid Reasons for Denial Continued There is an authorization on the system but the date of service is before the effective date or after the expiration date on the authorization The claim is a duplicate claim where the service was previously paid The provider is billing for a service they are not contracted to render (the service is not on the provider s fee schedule) 77

78 Valid Reasons for Denial Continued A modifier code billed on the claim is not valid with the HCPCS code, as identified on the Service Class Grid The place of service code on the claim is not valid with the service code, as identified on the Service Class Grid The primary insurance carrier s Explanation of Benefit (EOB) is not received with the claim Required information, as identified on the previous slides, is missing from the claim 78

79 FINANCE CLAIMS DISBURSEMENTS

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81 Check Run Information Check runs will generate every Tuesday. Checks will be mailed from Florida. EFT will be an option and the provider must sign up for this feature. This is FREE to providers. 81

82 ELECTRONIC FUNDS TRANSFER 82

83 WELCOME! Welcome to PaySpan Health, an enhanced payment and reconciliation solution. This new solution will enable you to receive faster payments through electronic deposits with complete remittance details. You will have numerous online capabilities to search claims and remittance details and produce custom reports.

84 Getting Started is Easy! PaySpan Health The process starts with an invitation from a payer that includes a registration code. Armed with this code, you can pursue an online enrollment process that will only take 5-10 minutes to complete. During this enrollment process, you will set up a profile of your practice, specify bank accounts (multiple accounts if you desire), and specify other preferences for management of checks, EFTs, ERAs, or online presentment of claim payment information. 84

85 General Features PaySpan provider site has an online security subsystem that allows you to control each user s access to specific customer applications, individualreports and web site features. PaySpan provider site s security control includes controlling access to the following functions: Managing accounts Viewing payments online Administering user rights Reconciling payments Viewing account configuration Accessing individual rights PaySpan provider site logs all user activity on the PaySpan provider site. PaySpan provider site provides Online Help on every screen. 85

86 General Features Continued PaySpan provider site supports Internet Explorer 5.0 and above. Providers will receive a Registration Enrollment Letter explaining the registration process. The letter provides the required Registration Code. Providers will need their Provider Identification Number (PIN) this is your ValueOptions of Kansas Pay to Vendor Number, Tax Identification Number (TIN), bank routing and account information found on a check to start the Provider Registration and access into the PaySpan system. NOTE: Do not pull this information from a deposit slip as your bank routing information is different than what is reported on the check. 86

87 DEMO HEALTHCARE PARTNERS 4439 EASY ST ANYTOWN, PA your unique registration code: your unique registration code: xxxxxxxx xxxxxxxx pay to vendor number pay to vendor number for eft registration only: for eft registration only: To Our Providers: Value Behavioral Health now offers Providers PaySpan Health - a solution that delivers Electronic Payments (EFTs), Remittance Advices (ERAs), and much more. FREE to (insert Payer Name here) Providers, the solution enables online presentment of remittances, and straightforward reconciliation of payments to empower our Providers to reduce costs, speed secondary billings, and improve cash flow. Convenient Payments PaySpan Health gives you the option to receive payments according to preference: electronically direct to a bank account, or by traditional paper check. You are also able to choose the method in which you receive remittance information: Electronic remittance advices presented online and printed on location. HIPAA 835 electronic remittance files for download directly to a HIPAA-compliant Practice Management or Patient Accounting System. Provider Benefits As a Provider, you can gain immediate benefits by signing up for PaySpan Health: Reduce accounting expenses Electronic remittance advices can be imported directly into Practice Management or Patient Accounting Systems, eliminating the need for manual re-keying. Match payments to advices quickly You can associate electronic payments with electronic remittance advices quickly and easily. Improve cash flow Electronic payments can mean faster payments, leading to improvements in cash flow. Maintain control over remittance formats You can choose from a large library of formats for remittance advices you will receive. 87 Maintain control over bank accounts You keep TOTAL control over the destination of claim payment funds. Multiple practices and accounts are supported. Manage multiple Payers Reuse enrollment information to connect with multiple Payers. Assign different Payers to different bank accounts, as desired.

88 Log onto: com Select Secure Registration button. Registration Code Screen will appear. PaySpan Health Customer Service Support Phone Number. Hours 7AM 9 PM (EST) Monday - Friday. Call Download User Guide Help Menu 88

89 Registration Code Screen Type in the Registration Code from the Registration Letter. Select the OK button. The Welcome page will appear. Note The person completing the process will become the administrator. Highest level of security full access. 89

90 Welcome to PaySpan Health Log in Screen The PIN is issued by the Payor. Pay to Vendor Number. Tin Tax Identification Number. Verify Name and Address in the top right hand corner. If this information is not correct notify ValueOptions. Select the BEGIN button to start the registration process. 90

91 Registration Information Step 1 of 3 Complete the required Registration Information fields which are marked with a red asterisk ( *). The address will become your user name. Passwords must be at least 8 characters and contain a capital letter and one number. Select the Next button for Step 2 of 3. 91

92 Pay to Vendor Number What is a pay to vendor number? This is a vendor number issued by ValueOptions and indicates the mailing address for all your payments. 92

93 Registration Information Step 2 of 3 Complete all required fields. Account Name Receiving Account Account Description Routing Number From Check Account Number Verify Account Number Account Type Business Checking Account System General Healthcare Download Format 835 Click the NEXT button. 93

94 Registration Information Step 3 of 3 Review the Registration Information Click the EDIT button for any corrections. Read the Service Agreement and then check the terms and conditions box to agree. Select the Confirm button. You have completed the process. 94

95 Registration Success An from PaySpan Health will be sent to the address set up in Step one. This confirms that the registration was setup successfully. You will received an ACH deposit in your account within the next few days in a random amount from $.01 to $.99. This will come from Payformance Corporation. You do not have to return these funds. It s a gift. 95

96 Accessing and Using PaySpan Health Log onto: Select the Secure Login button under Client Login. The Sign-In screen will appear. 96

97 Sign-In Screen This is the screen that will display upon signing in after successful registration. Enter the user name and password. The user name should be the user s address. User passwords are casesensitive. Select the Ok button. The Home Page will appear. 97

98 Home Page The Home Page will appear (with Pending Accounts) as illustrated below when you access the website for the first time. Note you will need to contact your bank to verify the deposit amount from Payformance. To complete the verification process: Select the Depository Account in the dropdown menu. Indicate the Deposit Amount. Select the Confirm button to finalize the verification process. 98

99 Home No new payments The following Home Page will appear once the receiving account is confirmed with no new payments. If you have an additional Registration Code from a New Payer you can enter it on the right side of this screen in the Register New Registration Code box. 99

100 Home Page New Payments The following Home Page will appear the next time you log in when New Payments have been issued. You will have the option to download these payments in an 835 format. So that you can auto post these payments. 100

101 New Payment Screen To access this screen you will click on the new payments link. There are two options available. Viewing payment data. Downloading payment data. 101

102 Payment Detail Screen The payment detail for selected item will display in an Adobe format. Please note this is a sample Explanation of Payment. 102

103 Pay Span Health Tab Features The following tab features can be accessed from the home page: Payments Administration Preferences Help Logout The Payments tab includes: Account Management Payor Management Reconciliation History The Reports tab includes: Document Archive Search Run a Report The Administration tab includes: User Administration Security Administration Users Activity Log The Preferences tab includes: Edit Profile Change Password 103

104 PaySpan Health Payments Menu Payments You may use options from the Payments menu to manage your Receiving Accounts, PaySpan Health Payers, and view previous reconciliation downloads. The options available from this menu pertain to your payments: Account Management - PaySpan Health organizes your incoming payments into Receiving Accounts. The Account Management section of the site contains information on each of the Receiving Accounts that have been set up to receive payments from registered Payers. Payer Management - The Payer Management section of the site displays information on each of the PaySpan Health Payers that have been registered to send payments. This section is controlled by security access rights. Reconciliation History - The Reconciliation History section of the site provides users with a list of all payments that have been confirmed from the PaySpan Health account and provides the ability to download past payments. 104

105 PaySpan Health Reports Menu Reports Reports allow the user to view historical records of their documents. Standard reports, such as the Payment Detail Report, are predefined and use a default set of fields when the template was initially created. Some reports require criteria input for generation so that they can be tailored to your needs. Once you enter the criteria if necessary, the report will be generated and displayed in a separate window. You will then have the option to export the report in a number of different formats, including Excel and HTML for storage and printing from your local computer. Document Archive The Document Archive provides powerful searching and online viewing capabilities for all documents that have passed through the PaySpan Health system. This includes all payments that have been downloaded for reconciliation on your behalf, as well as all documents that were only confirmed and viewed online. Performing a Document Archive Search allows you to quickly locate past documents for customer or employee support, or other administrative purposes. 105

106 PaySpan Health Preferences Menu Preferences The options available from this menu pertain to your user account for the web site. Edit Profile The Edit Profile screen allows the user to modify their individual contact information. Click on image to find more information about page elements. Change Password The Change Password screen allows the user to select a new password for accessing the site. 106

107 PaySpan Health Administration Menu Administration PaySpan Health has a Security module that will allow the Administrator to precisely designate which users will have access to the appropriate menu items and features on the web site. Administrators have access to the User Administration and Security Administration sections described below to administer users and set security access rights to the PaySpan Health Payment Center features. The Administrator may choose to restrict access to various features on the web site for process or security reasons. For example, the Administrator may restrict access to the "Account Access" or the Edit Receiving Account functionality. The Main Menu Bar will appear for all users. For a menu item to work, the user must have the correct security access set by the group administrator. 107

108 PaySpan Health User Administration Menu User Administration Administrators have the ability to view, add, edit, and change passwords for registered users. To add a new user, select the 'Add' button. To edit a user, click on the User's full name. To view Inactive Users check the 'Show Inactive Users' check box. 108

109 PaySpan Health Activity Log Menu Activity Log The Activity Log screen allows the user view their past activity on the site. Administrators will have access to the activity log entries of all users from their company, and may filter by user if desired. Users who are not Administrators will only have access to log entries of their own activities. The user has the option of filtering the activity detail by User and Date. 109

110 The Pay Span Health System provides One-stop shopping for multiple payors An increase in cash flow Control over multiple accounts Less chance of fraud or lost checks 110

111 111 Questions and Answers

112 Thank you! Don t forget to hand in your completed evaluation form before leaving.