Pulse Nightclub Tragedy Orange County Response and Lessons Learned
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1 Pulse Nightclub Tragedy Orange County Response and Lessons Learned Presented by Orange County Mayor Teresa Jacobs and Carrie Proudfit, Orange County Public Safety, Health and Social Services Lead PIO Oct. 20, 2017
2 Remember
3 The Timeline June 12 to 14, 2016 Murder of Christina Grimmie Orlando Plaza Live Theater Friday, June 10 late evening Largest Mass Shooting in U.S. History Pulse Nightclub Sunday, June 12 early morning Death of Lane Graves Disney s Grand Floridian Tuesday, June 14 evening
4 Pulse Nightclub Massacre: The Event Active shooter event Mass Casualty Incident Followed by a Hostage Scenario Followed by an EOD Scenario (Explosive Ordnance Device/Disposal: Bomb)
5 ORMC OFD Station 5 Pulse Nightclub
6 Pulse Nightclub Massacre: The Attack 2:01am A man armed with a Sig Sauer MCX rifle and Glock 17 pistol enters and starts shooting 2:08am Police engage with shooter 2:20am shooter takes hostages, reports he has a bomb 2:30am Media Inquiries begin 7:00am Orange County PIO team activated 9:00am City of Orlando Webpage converted for one-stop information
7 Pulse Nightclub Massacre: The Tragedy Horrific loss of life 49 killed, 68 injured LGBTQ, Latinx and Hispanic communities Business damage and disruption Two jurisdictions City of Orlando and Orange County
8 Pulse Nightclub Massacre: Agency Response Orlando Police Department, Orange County Sheriff s Office, multiple area police agencies & Fire/Rescue SWAT, Arson and Bomb Squads Federal Bureau of Investigation Bureau of Alcohol, Tobacco, Firearms and Explosives Drug Enforcement Agency Department of Homeland Security Office of the U.S. Attorney General Florida Highway Patrol FDLE
9 Medical Examiner Transportation and Security Identification, Autopsy, Release **Communication with families, leo **Public records Crucial: Request for declaration of emergency Training 72-hour Transport/housing of shooter separate
10 Family Reunification/Beardall Unforeseen need - Needs to start immediately - HIPAA/privacy VS. need for info Hotline - Set up BEFORE media presser - Call-takers - Script for right info Identify locations prior to events Resource heavy Transportation, Housing, Staff Massive number of agencies - Investigators, medical examiner, crisis assistance, counselors, chaplins, security
11 The Vigils
12 The Vigils
13 Media Volume Press Conferences Social media & press briefings Messages of reassurance, strong presence from elected officials Speaking to fearful families and the unknown. Christine Grimmie Election year Cohesive Wrong information given
14 Media Volume
15 3.1 million impressions Tweet around the world
16 One short link updated several times daily, ocfl.net/pulseinfo. Kept running post (in reverse chronological order) of all events and statements from June 12 - June 24. Created vigils and related events on Facebook. All ME updates/victim information posted to newsroom/ocfl News then social media. Media Management
17 Media Management SOCIAL - Directed media to follow us on Other No individual calls or responses Out of office messages pointed to source sites Partner agencies pointed City of Orlando Orange County Posted updates on Public Safety PIO out of office reply. Prepare for the media cycle.
18 The Public Records The City of Orlando More than 200 PRRs code, fire, building, calls had to be redacted Orange County 47 PRRs autopsies, funeral home information, HIV results, death certificates, notes from around the world
19 Community Support
20 The Memorials: Dr. Phillips Center for the Performing Arts Seneff Lawn
21 The Memorials: Pulse Nightclub
22 One Orlando Collection
23 Correcting Rumors Official Source
24 What Worked Public Safety Response George Ralls, M.D. - Orange County Director of Public Safety - Orange County Medical Director (county wide jurisdiction) 100 law enforcement officers More than 80 EMS personnel 2 SWAT teams 2 Medical Directors (City and County) Incident Command Dr. George Ralls Director of Public Safety
25 Medical Examiner s Response Dr. Joshua Stephany Officially appointed June 16 Exhibited great care and concern for families and for first responders, staff Issues: Storage, equipment, staffing Autopsy results: GSWs - # of GSW ranged from Mean 4.2 per patient - Only 6 victims had a single wound Our commitment to these families has not only been to assist law enforcement with their investigations, but to ensure families receive the necessary care and support during this difficult time as well as reunite them with their loved ones.
26 Orlando United Assistance Center
27 Invest in Technology
28 Invest in Technology
29 What could have worked better Location for assistance for families changed due to scope of event. Need security for families during this horrible time. Moved to private, secure location on Thursday, June 16. Needed many translators
30 Outpouring of Donations: One Orlando Fund In addition to memorial tribute items, people wanted to contribute $$$ $1 million dollar gift from The Walt Disney Co. within 24 hours June 14 th Orlando Mayor establishes One Orlando Fund Kenneth Feinberg, Esq., (administered Sept 11th Fund, Boston Marathon, Virginia Tech ) selected as administrator (no fee) Counties: Prepare NOW for financial structure, transparency
31 Preparedness Matters: Invest in Training Preparedness Law Enforcement + First Responder Drills Assess long term needs Medical Examiner resources? Joint LEO/Hospital training? Evidence-based practices S.A.V.E. training for EMS Protocols for law enforcement transport Mass fatality plans Tactical medical training for law enforcement
32 Employee and Victim Assistance Employee Assistance Programs 956 served at the Citrus Bowl One Orlando Fund/Victim Assistance
33 Pulse Nightclub Tragedy Orange County Response and Lessons Learned Q&A Orange County Mayor Teresa Jacobs and Carrie Proudfit Orange County Public Safety Lead PIO
Contents. The Event 12/29/2016. The Event The Aftershock The Recovery Lessons Learned Discussion Summary
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