Military I & R Overseas Growing Your Own Resources

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1 Military I & R Overseas Growing Your Own Resources Bert Corn Marine Corps Community Services Okinawa, Japan Marine & Family Programs Personal & Professional Development Resources Director herbert.corn@usmc.mil or DSN

2 Okinawa

3 Strategic Importance

4 Ryukyu Kingdom Shuri Castle

5 WWII Battle

6 Karate

7 Sugar Cane

8 Longevity

9 Cement Structures

10 Typhoons

11 Tourism

12 Aquarium

13 Activities

14 Outdoor Activities

15 Festivals

16 Okinawa Realities: First Language is Japanese not English Culture is more group oriented than U.S. Resources OFF Base are LIMITED especially Social Services, Schools, Financial Institutions, Special Needs. Population 1.3 Million (Military Community approx 50,000). Approximately 65 miles long and from 2-17 miles wide.

17 Okinawa Ie Shima Training Facility (USMC) Okuma Recreation (USAF) Camp Gonsalves (USMC JWTC) Torii Station (USA) Kadena Air Base (USAF) Camp Lester (USMC) Camp Foster (USMC) MCAS Futenma (USMC) Camp Shields (USN) Camp Schwab (USMC) Camp Hansen(USMC) Camp Courtney (USMC) Camp McTureous (USMC) White Beach (USN) Camp Kinser (USMC) Pacific Ocean

18 MARINE & FAMILY PROGRAMS - RESOURCES CAMP KINSER Bldg CAMP SCHWAB Bldg CAMP FOSTER Bldg. 445 CAMP HANSEN Bldg CAMP COURTNEY Bldg. 4425

19 Information and Referral Basic Functions Include: Initial Assessment & Assistance Class sign-up/information Provide Program Details/Requirements Connections/Networks to outside services & programs Local Resource / Contacts Data Base Special Programs - Outreach

20 CULTURAL PROGRAMS Japanese Language Japanese Cooking Classes Local Tours Source: Origami Obi Making Source: Calligraphy

21 RELOCATION ASSISTANCE Sponsorship Training Newcomers Smooth Move Lending Lockers On-line sign ups One-on-one Assistance

22 FINANCIAL MANAGEMENT 1. Money Management 2. Credit Report & Score Analysis 3. Basic Investment I and II 4. Thrift Savings Plan (TSP) 5. Car Buying 6. Home Buying Workshop 7. Money and Marriage Your-Finances.html

23 Transition Assistance Management Program TAMP Transition Assistance Transition Readiness Seminars Pre-retirement Workshops Employment Assistance Workshops One on One Assistance Veterans Affairs Retired Services Office

24 Information, Readiness &Referral Information & Referral Services 4 Lenses/Temperament Intelligence Free Computer Usage Internet Usage Coupon program Military One Source

25 Information & Resources MILITARY ONE SOURCE Range of Support On Base Dial 145

26 Information and Referral Assumption we are the ONLY game in town Not just meet EXCEED Expectations Anticipate needs be proactive The Madness Stops Here!!!!

27 Information and Referral Common Referrals: Financial Information/Workshops Counseling (Personal and/or Marriage) Job Search Transportation (on and off base) Japanese Language Schools and Childcare Off Base Activities

28 Information and Referral Other Queries: People Find (from stateside) Off Base Restaurants (food types/aversions) Off Base Shopping and Services After Hours Activities Miscellaneous (humidors and more)

29 Information and Referral Class Initiatives: Welcome to the USA Workshop Basic Finances for Japanese Spouses Money & Marriage Workshop Exceptionally Smooth Move Workshop Social Network Your Way to a Job Four Lenses

30 Information and Referral Initiatives: On-line class requests Military One Source Access Number (145) Generic queries (Program Specific) Internal communication (Shared Network Drive) New Website forecasted for Fall 2012 Facebook Page

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33 Information and Referral Marketing Programs: No Silver Bullet to reaching all demographics Wide Area Network (WAN) messages Print & Broadcast Media Networking Monthly Booklet - Calendar / Program Flyers Facebook and Web Page

34 Selecting Information and Referral Staff It starts with staff talent Talent Pool in an overseas area Don t just fill the vacancy Hire the Right Fit!

35 Selecting Information and Referral Staff Ask good questions Call references and former supervisors Hiring Decisions are the MOST important you can make!!!!!

36 Meet Allison Information & Referral Expert

37 Allison s Okinawa Odyssey Allison is with her Marine husband Mark a total of just over 3 months in 3 years

38 Allison s Okinawa Odyssey Allison starts working within 30 days of her arrival Starts her degree work upon arrival Graduates before departing Now in Nevada going to Nursing School Outstanding I & R Specialist throughout her tour lots of positive comments from happy customers.

39 Allison s Okinawa Odyssey -----Original Message----- Frm: MCCS ConsumerRelations [mailto:consumerrelations@okinawa.usmc-mccs.org] Sent: Wednesday, June 22, :29 AM Subject: ICE#6176: Compliment; response not required Customer Comments: Ms. Allison has been a great help to me and my family. I have recently gotten married and was unsure about the tour conversion process. # Original Message----- From: MCCS ConsumerRelations [mailto:consumerrelations@okinawa.usmc-mccs.org] Sent: Wednesday, March 16, :09 AM Subject: ICE#5729: Compliment; response not required Customer Comments: ALLISON IS THE BEST!! SHE HELPED ME WITH ALL MY FINANCIAL ISSUES EVERYTIME I CAME IN THE WORLD NEEDS MORE PEOPLE LIKE HER. I OWE HER THE WORLD THANK YOU!!!! SHE DESERVES AN AWARD FOR HER OUTSTANDING WAYS! #5729

40 Information and Referral Staff I& R Component to ALL Job Descriptions on Staff A word about training

41 Information and Referral Eyes and Ears and Face of who we are

42 Information & Referral Outreach to Ie Shima Four Lenses

43 Information & Referral Leadership Hire the Right People as best you can Take Care of Them! Team Meetings - Often Use your own local resources!

44 Information & Referral Leadership MBWA (Management By Walking Around) Be Nice! (No Yelling/Screaming) Do Not Allow Drama Take Your Job & Mission Seriously; but don t take yourself too seriously Fun is allowed AND ENCOURAGED!!

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50 CONTACT INFORMATION Marine Corps Community Services Okinawa Marine & Family Programs Resources Bert Corn Director or DSN