Employee Climate Survey

Transcription

1 Mecklenburg County Employee Climate Survey Open Mic: Listening to Your Opinions 205

2

3 Employee Climate Survey Monica R. Allen, Strategic Planning & Evaluation Director Amira Barnett, Enterprise Management Analyst Michael Boger, Enterprise Management Analyst Emily Burns, Enterprise Management Analyst John Chesser, Enterprise Management Analyst Monica Croskey, Strategic Planning & Evaluation Manager Mecklenburg County Government County Manager s Office Office of Management and Budget

4 Acknowledgements Special thanks to the following individuals: Mecklenburg County Leadership Dena R. Diorio, County Manager Chris Peek, Deputy County Manager/Chief of Staff Mark Foster, Assistant County Manager Leslie Johnson, Assistant County Manager Office of Management and Budget Staff Public Information Department Rossana Seitter, Public Information Specialist Mike Taylor, Webmaster Internal Consultants and other department staff

5 EXECUTIVE SUMMARY Overview In April 205, the thirteenth annual Employee Climate Survey was conducted. The purpose of the survey is three-fold: () to assess employee motivation and satisfaction with working for Mecklenburg County; (2) to gauge employee perceptions of services provided by the departments of Human Resources, Public Service and Information, and Information Services and Technology; and (3) to gain an understanding of where the organization is in achieving corporate scorecard goals. Methodology The survey was ed to more than 5,60 full-time and part-time employees and of that number, 4,5 employees completed the survey, equating to an 80% response rate. Prior year response rate was 80%. The response rate has been consistently above 80% for the past four years. The high response rate is primarily due to various strategies used to attain a high response rate such as: Work closely with department directors and department Internal Consultants before the survey, provide ongoing status updates to department directors, target low response rate areas, and encourage departments to use lowcost/no-cost incentives to encourage employees to participate in the annual survey. The information in the following report is outlined in two core sections: Corporate analysis Response rates Demographics at a glance Corporate responses Job level responses Corporate enterprise scorecard measures Corporate trend analysis Corporate red and yellow light drivers Departmental/Divisional analysis Benchmark Comparison In addition to assessing the County s performance over time, it is important to compare the organization s performance to industry peers. The Federal Government s Office of Personnel Management is one of few public agencies that measures employee motivation and satisfaction on a regular basis. The table below contains some of the County s motivation and satisfaction results compared to the biennial Federal Human Capital Survey., County employees are generally more satisfied than Federal Government employees. Motivation Questions Meck 204 Meck 205 Fed 204 The work I do is important 98% 99% 93% My workload is reasonable 80% 8% 6% Recommend organization as a good place to work My supervisor provides the flexibility I need to balance work and personal life. 89% 70% 92% 92% 88%

6 Table of Contents Corporate Analysis How to Use this Document 2 Response Rates 3 Demographics 5 at a Glance 7 Corporate Responses Job Level Responses 5 Corporate Enterprise Scorecard Measures 6 Corporate Trend Analysis 8 Corporate Red and Yellow Light Drivers Departmental Analysis 9 AFM Asset and Facility Management 2 ATT Attorney s Office 23 AUD Internal Audit 25 BHD Behavioral Health Division 27 CAO County Assessor s Office CAO Admin and Information Systems CAO Personal Property CAO Real Property 35 CJS Criminal Justice Services CJS Drug Treatment Court CJS Forensic Evaluation CJS Other (includes Criminal Justice Planning, DA support staff) CJS Pretrial Services (includes Fine Collection) 45 CSE Child Support Enforcement 47 CSS Community Support Services 49 DSS Department of Social Services DSS Administration DSS Community Resources DSS Economic Services DSS Services for Adults DSS Youth and Family Services 6 ELE Elections 63 FIN Finance FIN Departmental Financial Services Division FIN Finance Division FIN - Procurement 7 HLT Public Health HLT Clinical Services HLT Community Health (Other than School Health) HLT Environmental Health HLT Informatics & Administration HLT School Health 83 HRS Human Resources 85 IST Information Technology IST Applications and Databases IST Business Analysis IST Customer Support Center IST Networks, Servers, Telecommunications and Security 95 LIB Public Library 97 LUE Land Use & Environmental Services Agency LUE Air Quality LUE Code Enforcement

7 LUE Geospatial Information Systems LUE Solid Waste LUE Support Services LUE Water & Land Resources MED Medical Examiner 3 MGR Manager's Office MGR Business Process Management MGR Enterprise Project Management MGR Manager's Office/Clerk/Economic Development MGR Office of Management and Budget 23 PID Public Information Department 25 PRK Park & Recreation PRK Admin and Financial Services PRK Community and Recreation Center Services PRK Enterprise Services PRK Nature Preserves and Natural Resources PRK Park Operations PRK Park Repair and Maintenance 39 PSO Provided Services Organization PSO Administration/Operations Management PSO Children s Developmental Services Agency PSO Community/Shelter Substance Abuse Treatment Programs PSO Health Information Services PSO Jail Substance Abuse Treatment Program Table of Contents PSO Substance Abuse Services Center PSO Trauma and Justice Partnerships (CD-CP) PSO Trauma and Justice Partnerships (JDTR) 57 REG Register of Deeds 59 SHF Sheriff's Office SHF Administrative SHF Arrest Processing SHF Court Operations SHF Detention Staff SHF Field Operations SHF Inmate Programs SHF Work Release 75 TAX Office of the Tax Collector

8 Corporate Analysis

9

10 How to use this document Each survey question is ranked in descending order based on the aggregate percentage of favorable responses (strongly agree/agree responses) and color-coded by the organization s performance standards (see tables below). Missing values, not applicable and do not know responses were not included in the calculations. Questions FY4 FY3 County My workload is reasonable. 96% 95% * 85% Workplace safety is a priority in my department. 94% 94% 89% 9% My co-workers are respectful of each other. 88% 89% 88% My co-workers are willing to assist each other. 87% 9% 87% My supervisor acknowledges my achievements. 8% 79% 80% 8% My department director values employees in our department. 75% 83% 82% 77% I feel secure going to my vehicle after regular business hours. 69% 60% 70% 65% I feel secure at my workplace after regular business hours. 68% 85% 80% 87% Legend Dark Green 88-00% Exemplary Light Green 80-87% Successful Yellow 70-79% Mixed Red 69% and below Needs Improvement Grey No Target * New Measure

11 Response Rates 4,5 employees (80% of the organization) completed the survey online. The following results reflect responses with valid departmental demographic information. Department N Responses FY4 Difference (% points) Asset and Facility Management % 89% 4 Attorney's Office % 8 Behavioral Health Division % 75% 25 Child Support Enforcement % 63% 25 Community Support Services % 89% County Assessor's Office % 80% 3 Criminal Justice Services % 84% 6 Elections % 86% 0 Financial Services % 97% -4 Human Resources % 7% 6 Information Technology % 63% Internal Audit % 78% 22 Land Use and Environmental Services Agency % 79% 6 Manager's Office % 0 Medical Examiner % 00% 0 Office of the Tax Collector % 96% 2 Park and Recreation % 88% 0 Provided Services Organization % 83% -6 Public Health % 66% 2 Public Information Department % 89% Public Library % 88% Register of Deeds % 88% 2 Sheriff's Office,8 77 6% 75% -5 Social Services, % 85% -6 Financial Services includes Central Finance, Departmental Financial Services, and Procurement. 2 Geospatial Information Services is included within the Land Use and Environmental Services Agency. 3 Manager's Office includes the Clerk's Office, Office Staff, Business Process Management, Enterprise Project Management, Economic Development and Office of Management and Budget. 2

12 Under 25 2% 2% % 9% % 29% % 30% 55 or older 9% 20% Male 38% 36% Female 62% 64% 00% Front-line 84% 8% Supervisor/Manager 5% 8% Senior/Executive % % Less than one year 5% 3% More than year, up to 2 years 3% 0% More than 2 years, up to 5 years 4% 7% More than 5 years, up to 0 years 20% 20% More than 0 years, up to 5 years 5% 5% More than 5 years, up to 25 years 8% 20% More than 25 years 5% 5% Race/Ethnicity Demographics 4,5 employees (80% of the organization) completed the survey online. The following results reflect responses with valid demographic information. Age Population Respondents Gender Job Level Length of Service Black/ African-American 50% 46% Non-Hispanic / White 43% 43% Hispanic/Latino 5% 4% Asian/Pacific Islander % % Other % 4% Other includes American Indian, Alaskan Native, and multiracial. 3

13 4

14 Mecklenburg County at a Glance Exemplary Performance 44 questions Successful Performance 25 questions Mixed 5 questions Needs Improvement 2 questions Most positively rated question The work I do is important. Most negatively rated question I know a member of my safety committee. Increases & Decreases from 204 Items with higher scores than in 204 Notable increases: Mecklenburg County s public website looks visually appealing. 86% 9% (5 percentage point increase) I have the necessary technology (hardware and software) to do my job well. 85% 89% (4 percentage point increase) Items with lower scores than in 204 Notable decreases: Restrooms are typically well stocked with paper products and soap. 9% 85% (6 percentage point decrease) Restrooms are typically clean. 83% 79% (4 percentage point decrease) Corporate Indices Average Scores Index FY3 FY4 Employee Development (5 questions) 89% Employee Motivation & Satisfaction ( questions) 89% 88% 89% Response Rates 4,5 Employee Responses 5

15 6

16 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Mecklenburg County I would recommend Mecklenburg County to others as a good place to work. 89% 36% 53% 7% 3% 2 Most days I feel good about coming to work. 87% 36% 5% 0% 3% 3 The Board of County Commissioners values County employees. 79% 9% 60% 6% 6% 4 The executive leadership of Mecklenburg County values County employees. 2 85% 2% 63% % 4% 5 My department director values employees in our department. 87% 39% 47% 9% 4% 6 My supervisor values me. 2 9% 50% 4% 6% 3% 7 My work gives me a feeling of personal accomplishment. 93% 50% 43% 6% 2% 8 The work I do is important. 99% 66% 32% % 0% Workplace Security & Safety 9, I am satisfied with the security personnel presence at the facility where I work. 85% 23% 62% % 3% 0, I feel secure at my workplace during regular business hours. 9% 25% 66% 7% 2%, I feel secure at my workplace after regular business hours. 77% 9% 58% 7% 6% 2, I feel secure going to my vehicle during regular business hours. 93% 24% 69% 5% 2% 3, I feel secure going to my vehicle after regular business hours. 7% 8% 54% 2% 8% 4 I am comfortable talking about safety hazards with my supervisor. 96% 46% 5% 3% % 5 Workplace safety is a priority in my department. 92% 33% 58% 7% % 6 I have received adequate training needed to perform my job safely. 95% 32% 63% 5% % 7 I have been trained to effectively identify safety hazards in the workplace. 92% 30% 62% 7% % Yes No I have received info about what to do in the event of an emergency (tornado, bomb 8 threat). 83% 7% 9 I know how to report a safety hazard in my workplace.* 88%* 2% 20 I know a member of my safety committee.* 60%* 40% Question Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Employee Learning & Development 2 My supervisor supports my participation in professional development opportunities. 92% 46% 47% 6% 2% 22 I am able to apply skills I learn in trainings to better perform my job. 93% 39% 54% 5% 2% Yes No 23 I have a workplan that includes an individual development plan (IDP). 0% 24 My supervisor annually assesses progress on my individual development plan., 3 96% 4% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. Result reflects % Yes response. 2 Question worded differently on 204 survey. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

17 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Co-workers 25 My co-workers are respectful of each other. 88% 33% 55% 9% 3% 26 My co-workers are willing to assist each other. 39% 5% 7% 2% 27 Employees in my division share job knowledge with each other. 89% 37% 52% 9% 2% Organizational Diversity My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93%* 45% 48% 5% 2% 92%* 37% 55% 6% 2% Leadership Practices 30 My department director clearly communicates what is going on in my department. 80% 32% 48% 5% 6% 3 My supervisor provides the flexibility I need to balance work and personal life. 92% 56% 36% 5% 2% 32 My supervisor treats me with respect. 93% 55% 38% 5% 2% 33 My supervisor treats me fairly. 9% 53% 38% 6% 3% 34 My supervisor clearly communicates my performance goals. 88% 46% 42% 9% 3% 35 My supervisor informs me about management decisions that relate to my job. 88% 42% 46% 9% 3% 36 My supervisor acknowledges my achievements. 86% 43% 43% 0% 3% 37 My supervisor provides sufficient feedback regarding my performance. 86% 42% 44% % 3% 38 My supervisor provides timely feedback about my performance. 85% 4% 45% % 4% 39 I am able to openly communicate concerns to my supervisor. 87% 50% 38% 8% 5% 40 My supervisor encourages an open exchange of ideas. 87% 46% 40% 9% 4% 4 My supervisor encourages creative thinking. 87% 47% 40% 0% 4% 42 My supervisor encourages me to come up with better ways of doing things. 85% 45% 40% % 4% Workload 43 My workload is reasonable. 8% 22% 59% 3% 6% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 2 * = New Measure. Question worded differently on 204 survey. 8

18 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Human Resources 44 I find the County's human resource information easily accessible. 84% 20% 64% 3% 3% 45 The MyHR online self-service portal meets my needs. 92% 25% 67% 7% % 46 The services provided by Employee Services Center (2-myHR) meet my needs. 92% 23% 70% 6% % 47 Human Resources effectively communicates benefits information during open enrollment. 93% 26% 67% 6% % 48 I am satisfied with learning opportunities provided by Mecklenburg County.* 86%* 30% 56% 2% 2% Yes No 49 I am aware of the Mecklenburg County Leadership Competencies.* 66%* 34% Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Awareness of County Initiatives 50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 38% 59% 3% % 5 The Fraud Awareness training provided clear information for how employees can report concerns of fraud. 2 99% 42% 57% % 0% 52 The Ethics training helped me understand the County Code of Ethics.* 98%* 38% 60% 2% 0% Yes No I understand I can use the Fraud Hotline to report concerns about fraud or other unethical 53 activity.* 99%* % From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.) available to assist me when faced with ethical decisions.* 98%* 2% I understand that I should not be afraid to report any suspected violation of any law, rule, or regulation.* 99%* % Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Communications 56 County-wide news and information provided on MeckWeb is useful. 92% 6% 77% 7% % 57 I am satisfied with the frequency of Employee News Now ( messages). 95% 9% 76% 4% % 58 I am satisfied with the content of Employee News Now ( messages). 94% 8% 76% 5% % 59 The MeckWeb pages are easy to navigate. 85% 5% 7% 2% 2% 60 The content on MeckWeb is well organized. 85% 4% 7% 2% 2% Employee News Now MeckWeb Radio, TV, or newspaper County's Public Website Social Media 6 My primary source for County-wide news and announcements is: 53% 27% 8% 7% 3% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. Result reflects % Yes response. 9

19 Corporate Responses Employee Climate Survey Question 6+ times in the past 3 months 2 to 5 times in the past 3 months Once in the past 3 months Never Public Website 62 How often do you visit Mecklenburg County s public website? 29% 33% 27% 0% Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree 63 Mecklenburg County s public website provides sufficient information. 96% 6% 80% 4% 0% 64 Mecklenburg County s public website provides accurate information. 95% 7% 78% 5% % 65 Mecklenburg County s public website is easy to navigate. 86% 5% 7% 2% 2% 66 Mecklenburg County's public website is well organized. 87% 5% 72% % 2% 67 Mecklenburg County's public website looks visually appealing. 9% 7% 74% 8% 2% 68 Mecklenburg County's public website is free of errors. 82% 4% 68% 6% 2% Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Technology & Resources 69 I have electronic access to the information I need to do my job well. 93% 30% 63% 6% % 70 I have the necessary technology (hardware and software) to do my job well. 89% 28% 60% 9% 2% 7 The technology (hardware and software) I use on the job is reliable. 83% 24% 58% 4% 4% 72 Information Technology solves my technology problems quickly. 86% 26% 60% % 3% 73 Information Technology solves my technology problems effectively. 87% 26% 6% 0% 3% Facility Maintenance 74 Restrooms are typically well stocked with paper products and soap. 85% 24% 6% % 4% 75 Restrooms are typically clean. 79% 2% 58% 4% 7% 76 The interior of the facility where I work is generally clean in appearance. 88% 22% 65% 9% 3% 77 The exterior (grounds) of the facility where I work is generally well maintained. 89% 2% 67% 9% 3% 78 I know how to place a work order for Facility Maintenance.* 72%* 23% 49% 24% 4% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. 0

20 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Mecklenburg County I would recommend Mecklenburg County to others as a good place to work. 89% 88% 95% 96% 2 Most days I feel good about coming to work. 87% 86% 92% 93% 3 The Board of County Commissioners values County employees. 79% 77% 84% 88% 4 The executive leadership of Mecklenburg County values County employees. 2 85% 84% 96% 5 My department director values employees in our department. 87% 85% 92% 92% 6 My supervisor values me. 2 9% 93% 00% 7 My work gives me a feeling of personal accomplishment. 93% 92% 97% 00% 8 The work I do is important. 99% 99% 00% 00% Workplace Security & Safety 9, I am satisfied with the security personnel presence at the facility where I work. 85% 85% 88% 00% 0, I feel secure at my workplace during regular business hours. 9% 95% 00%, I feel secure at my workplace after regular business hours. 77% 77% 78% 85% 2, I feel secure going to my vehicle during regular business hours. 93% 92% 95% 00% 3, I feel secure going to my vehicle after regular business hours. 7% 7% 70% 78% 4 I am comfortable talking about safety hazards with my supervisor. 96% 96% 98% 00% 5 Workplace safety is a priority in my department. 92% 9% 95% 96% 6 I have received adequate training needed to perform my job safely. 95% 94% 97% 96% 7 I have been trained to effectively identify safety hazards in the workplace. 92% 92% 93% 00% Yes I have received info about what to do in the event of an emergency (tornado, bomb 8 threat). 83% 83% 86% 96% 9 I know how to report a safety hazard in my workplace.* 88%* 86% 92% 00% 20 I know a member of my safety committee.* 60%* 56% 77% 85% Question Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Employee Learning & Development 2 My supervisor supports my participation in professional development opportunities. 92% 92% 96% 93% 22 I am able to apply skills I learn in trainings to better perform my job. 93% 92% 97% 96% Yes 23 I have a workplan that includes an individual development plan (IDP). 89% 9% 96% 24 My supervisor annually assesses progress on my individual development plan., 3 96% 97% 93% 00% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. Result reflects % Yes response. 2 Question worded differently on 204 survey. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

21 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Co-workers 25 My co-workers are respectful of each other. 88% 87% 9% 00% 26 My co-workers are willing to assist each other. 92% 00% 27 Employees in my division share job knowledge with each other. 89% 88% 00% Organizational Diversity My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93%* 93% 95% 00% 92%* 9% 95% 93% Leadership Practices 30 My department director clearly communicates what is going on in my department. 80% 78% 85% 92% 3 My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 95% 00% 32 My supervisor treats me with respect. 93% 93% 95% 96% 33 My supervisor treats me fairly. 9% 9% 93% 00% 34 My supervisor clearly communicates my performance goals. 88% 88% 87% 96% 35 My supervisor informs me about management decisions that relate to my job. 88% 87% 9% 00% 36 My supervisor acknowledges my achievements. 86% 85% 89% 96% 37 My supervisor provides sufficient feedback regarding my performance. 86% 86% 87% 96% 38 My supervisor provides timely feedback about my performance. 85% 85% 87% 96% 39 I am able to openly communicate concerns to my supervisor. 87% 87% 96% 40 My supervisor encourages an open exchange of ideas. 87% 86% 96% 4 My supervisor encourages creative thinking. 87% 86% 93% 42 My supervisor encourages me to come up with better ways of doing things. 85% 84% 96% Workload 43 My workload is reasonable. 8% 8% 8% 92% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 2 * = New Measure. Question worded differently on 204 survey. 2

22 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Human Resources 44 I find the County's human resource information easily accessible. 84% 85% 79% 85% 45 The MyHR online self-service portal meets my needs. 92% 93% 89% 92% 46 The services provided by Employee Services Center (2-myHR) meet my needs. 92% 93% 00% 47 I am satisfied with learning opportunities provided by Mecklenburg County.* 86%* 85% 9% 00% 48 Human Resources effectively communicates benefits information during open enrollment. 93% 93% 94% 92% Yes 49 I am aware of the Mecklenburg County Leadership Competencies.* 66%* 62% 84% 00% Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Awareness of County Initiatives 50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 97% 97% 00% 5 The Fraud Awareness training provided clear information for how employees can report concerns of fraud. 2 99% 99% 00% 00% 52 The Ethics training helped me understand the County Code of Ethics.* 98%* 98% 99% 00% Yes I understand I can use the Fraud Hotline to report concerns about fraud or other unethical 53 activity.* 99%* 99% 00% 96% From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.) available to assist me when faced with ethical decisions.* 98%* 98% 99% 00% I understand that I should not be afraid to report any suspected violation of any law, rule, or regulation.* 99%* 99% 99% 00% Communications Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = County-wide news and information provided on MeckWeb is useful. 92% 92% 93% 92% 57 I am satisfied with the frequency of Employee News Now ( messages). 95% 95% 95% 00% 58 I am satisfied with the content of Employee News Now ( messages). 94% 94% 94% 96% 59 The MeckWeb pages are easy to navigate. 85% 87% 80% 88% 60 The content on MeckWeb is well organized. 85% 87% 80% 88% Employee News Now MeckWeb Radio, TV, or newspaper County's Public Website 6 My primary source for County-wide news and announcements is: 53% 27% 8% 7% 3% Social Media Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. Result reflects % Yes response. 3

23 Corporate Responses Employee Climate Survey Question 6+ times in the past 3 months 2 to 5 times in the past 3 months Once in the past 3 months Never Public Website 62 How often do you visit Mecklenburg County s public website? 29% 33% 27% 0% Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = Mecklenburg County s public website provides sufficient information. 96% 96% 94% 92% 64 Mecklenburg County s public website provides accurate information. 95% 95% 93% 00% 65 Mecklenburg County s public website is easy to navigate. 86% 87% 82% 83% 66 Mecklenburg County's public website is well organized. 87% 88% 84% 79% 67 Mecklenburg County's public website looks visually appealing. 9% 92% 88% 92% 68 Mecklenburg County's public website is free of errors. 82% 83% 78% 00% Agree/ Stongly Agree (%) Frontline n = 3358 Supervisor/ Manager n = 765 Senior/ Executive n = 28 Technology & Resources 69 I have electronic access to the information I need to do my job well. 93% 93% 94% 00% 70 I have the necessary technology (hardware and software) to do my job well. 89% 88% 00% 7 The technology (hardware and software) I use on the job is reliable. 83% 82% 85% 96% 72 Information Technology solves my technology problems quickly. 86% 87% 79% 80% 73 Information Technology solves my technology problems effectively. 87% 88% 83% 77% Facility Maintenance 74 Restrooms are typically well stocked with paper products and soap. 85% 85% 83% 92% 75 Restrooms are typically clean. 79% 79% 79% 88% 76 The interior of the facility where I work is generally clean in appearance. 88% 88% 86% 92% 77 The exterior (grounds) of the facility where I work is generally well maintained. 89% 89% 87% 92% 78 I know how to place a work order for Facility Maintenance.* 72%* 68% 88% 84% Due to rounding percentages may not equal 00%. = Increase from FY4 = Decrease from FY4 = No change from FY4 * = New Measure. 4

24 Enterprise Scorecard Measures N = 45 Employee Climate Survey Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 96% 96% 94% 96% My supervisor supports my participation in professional development opportunities. 92% 9% 92% 92% I have a workplan that includes an individual development plan (IDP). 86% * My supervisor provides sufficient feedback regarding my performance. 86% 87% 87% 86% My supervisor provides timely feedback about my performance. 85% 86% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 92% 94% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 92% 92% My supervisor treats me fairly. 9% 92% 9% My co-workers are willing to assist each other. 89% 9% I would recommend Mecklenburg County to others as a good place to work. 89% 9% 89% My co-workers are respectful of each other. 88% 86% 87% 88% Most days I feel good about coming to work. 87% 87% 87% 87% I am able to openly communicate concerns to my supervisor. 87% 85% 88% 87% My supervisor encourages an open exchange of ideas. 87% 86% 87% 87% My supervisor encourages creative thinking. 87% 85% 87% 87% My supervisor acknowledges my achievements. 86% 88% 88% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 89% 89% 88% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

25 Employee Climate Survey Corporate Trend Analysis Question FY4 FY3 The work I do is important. 99% 98% 98% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * I understand that I should not be afraid to report any suspected violation of any law, rule, or regulation.* 99% * * The Fraud Awareness training provided clear information for how employees can report concerns of fraud.2 99% 98% * From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.) available to assist me when faced with ethical decisions.* 98% * * The Ethics training helped me understand the County Code of Ethics.* 98% * * The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 95% * I am comfortable talking about safety hazards with my supervisor. 96% 95% 96% My supervisor annually assesses progress on my individual development plan., 3 96% 96% 94% Mecklenburg County s public website provides sufficient information. 96% 95% * I am satisfied with the frequency of Employee News Now ( messages). 95% 94% 93% I have received adequate training needed to perform my job safely. 95% 94% 93% Mecklenburg County s public website provides accurate information. 95% 95% * I am satisfied with the content of Employee News Now ( messages). 94% 93% 92% Human Resources effectively communicates benefits information during open enrollment. 93% 93% 96% I am able to apply skills I learn in trainings to better perform my job. 93% 89% 89% I have electronic access to the information I need to do my job well. 93% 92% 9% My supervisor treats me with respect. 93% 92% 94% My work gives me a feeling of personal accomplishment. 93% 9% 89%, I feel secure going to my vehicle during regular business hours. 93% 9% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * County-wide news and information provided on MeckWeb is useful. 92% 92% 94% I have been trained to effectively identify safety hazards in the workplace. 92% 9% 89% My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 92% My supervisor supports my participation in professional development opportunities. 92% 9% 92% The MyHR online self-service portal meets my needs. 92% 93% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * The services provided by Employee Services Center (2-myHR) meet my needs. 92% 92% 95% Workplace safety is a priority in my department. 92% 89% 89% My supervisor treats me fairly. 9% 92% My supervisor values me. 2 9% 88% 88%, I feel secure at my workplace during regular business hours. 9% 77% Mecklenburg County's public website looks visually appealing. 9% 86% * I have a workplan that includes an individual development plan (IDP). 86% * My co-workers are willing to assist each other. 89% 9% Employees in my division share job knowledge with each other. 89% 88% 88% I have the necessary technology (hardware and software) to do my job well. 89% 85% 85% I would recommend Mecklenburg County to others as a good place to work. 89% 9% The exterior (grounds) of the facility where I work is generally well maintained. 89% 9% * My co-workers are respectful of each other. 88% 86% 87% My supervisor clearly communicates my performance goals. 88% 88% 88% My supervisor informs me about management decisions that relate to my job. 88% 86% 87% The interior of the facility where I work is generally clean in appearance. 88% 89% * I know how to report a safety hazard in my workplace.* 88% * * I am able to openly communicate concerns to my supervisor. 87% 85% 87% Information Technology solves my technology problems effectively. 87% 86% 87% Most days I feel good about coming to work. 87% 87% 87% Due to rounding percentages may not equal 00%. * = New Measure. Result reflects % Yes response. 2 Question worded differently on 204 survey. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 6

26 Employee Climate Survey Corporate Trend Analysis Question FY4 FY3 My department director values employees in our department. 87% 86% 8% My supervisor encourages an open exchange of ideas. 87% 86% 87% My supervisor encourages creative thinking. 87% 85% 87% Mecklenburg County's public website is well organized. 87% 87% * Information Technology solves my technology problems quickly. 86% 82% 85% My supervisor acknowledges my achievements. 86% 88% 88% My supervisor provides sufficient feedback regarding my performance. 86% 87% 87% I am satisfied with learning opportunities provided by Mecklenburg County.* 86% * * Mecklenburg County s public website is easy to navigate. 86% 86% * My supervisor encourages me to come up with better ways of doing things. 85% 84% 86% My supervisor provides timely feedback about my performance. 85% 86% 86%, I am satisfied with the security personnel presence at the facility where I work. 85% 84% 83% Restrooms are typically well stocked with paper products and soap. 85% 9% 89% The content on MeckWeb is well organized. 85% 83% 87% The executive leadership of Mecklenburg County values County employees. 2 85% 8% 77% The MeckWeb pages are easy to navigate. 85% 83% 86% I find the County's human resource information easily accessible. 84% 85% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 83% 83% 85% The technology (hardware and software) I use on the job is reliable. 83% 80% 8% Mecklenburg County's public website is free of errors. 82% 82% * My workload is reasonable. 8% 80% * My department director clearly communicates what is going on in my department. 80% 75% 74% Restrooms are typically clean. 79% 83% * The Board of County Commissioners values County employees. 79% 74% 70%, I feel secure at my workplace after regular business hours. 77% 76% 84% I know how to place a work order for Facility Maintenance.* 72% * *, I feel secure going to my vehicle after regular business hours. 7% 70% * I am aware of the Mecklenburg County Leadership Competencies.* 66% * * I know a member of my safety committee.* 60% * * * = New Measure. Due to rounding percentages may not equal 00%. Result reflects % Yes response. 2 Question worded differently on 204 survey. 7

27 Enterprise Scorecard Measures - Red and Yellow Light "Drivers" Employee Climate Survey Department Corporate AFM - Asset and Facility Management ATT - Attorney's Office AUD - Internal Audit BHD - Behavioral Health Division CAO - County Assessor's Office CJS - Criminal Justice Services CSE - Child Support Enforcement CSS - Community Support Services DSS - Department of Social Services % of Corporate Response 00.00% 0.63% 0.46% 0.24% 0.2% 2.9%.23% 2.9%.54% 2.7% 0.58% 2.84% 2.67% Employee Development My supervisor annually assesses progress on my individual development plan., 3 96% 00% 00% 00% 00% 00% 95% 96% 98% 94% 00% 96% 98% My supervisor supports my participation in professional development opportunities. 92% 92% 00% 00% 00% 00% 98% 94% 93% 9% 95% 95% 89% My supervisor provides sufficient feedback regarding my performance. 86% 92% 00% 00% 00% 87% 88% 82% 84% 85% 82% 87% 86% My supervisor provides timely feedback about my performance. 85% 92% 93% 00% 00% 82% 92% 83% 78% 84% 8% 89% 85% I have a workplan that includes an individual development plan (IDP). 86% 50% 00% 80% 98% 96% 94% 92% 82% 57% 95% 93% Average Score: 92% 89% 00% 96% 93% 94% 89% 87% 83% 92% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 96% 94% 88% 00% 92% 94% 86% 89% 94% 84% 96% 92% My supervisor treats me fairly. 9% 96% 88% 00% 00% 94% 94% 92% 82% 79% My co-workers are respectful of each other. 88% 96% 00% 00% 00% 95% 94% 89% 84% 9% 80% 86% 89% My co-workers are willing to assist each other. 92% 00% 00% 00% 95% 96% 85% 92% 85% 87% My supervisor encourages creative thinking. 87% 96% 76% 00% 00% 86% 89% 88% 87% 86% 89% 88% 82% My supervisor acknowledges my achievements. 86% 96% 00% 00% 00% 88% 88% 85% 84% 86% 89% 92% 82% My supervisor encourages an open exchange of ideas. 87% 92% 82% 00% 00% 84% 86% 86% 78% 89% 85% My supervisor provides the flexibility I need to balance work and personal life. 92% 96% 83% 00% 00% 94% 94% 97% 89% 9% 00% 96% 93% I am able to openly communicate concerns to my supervisor. 87% 96% 82% 00% 00% 86% 8% 85% 83% 78% 92% 86% Most days I feel good about coming to work. 87% 96% 89% 00% 00% 85% 85% 85% 83% 84% 8% 9% 86% I would recommend Mecklenburg County to others as a good place to work. 89% 83% 84% 00% 00% 92% 87% 96% 89% 86% 95% 89% 9% Average Score: 89% 94% 89% 99% 00% 9% 89% 86% 88% 85% 9% 88% ELE - Elections FIN - Finance HLT - Public Health Department HRS - Human Resources IST - Information Technology LIB - Public Library LUE - Land Use & Environmental Services Agency MED - Medical Examiner MGR - Manager's Office % of Corporate Response.0% 2.36% 9.85% 8.29% 0.34%.20% 0.43% 6.96% 3.76% 0.79% 7.27% 0.96% Employee Development My supervisor annually assesses progress on my individual development plan., 3 97% 97% 98% 97% 00% 00% 83% 98% 00% N/A 97% My supervisor supports my participation in professional development opportunities. 00% 9% 95% 9% 92% 00% 94% 94% 97% 75% 9% 95% My supervisor provides sufficient feedback regarding my performance. 78% 88% 88% 86% 83% 00% 94% 8% 94% 66% 86% 95% My supervisor provides timely feedback about my performance. 80% 88% 88% 84% 9% 00% 94% 8% 92% 63% 86% 92% I have a workplan that includes an individual development plan (IDP). 97% 89% 98% 9% 78% 98% 00% 83% 94% 44% N/A 00% Average Score: 9% 94% 89% 00% 93% 86% 95% 70% 88% 96% Employee Motivation & Satisfaction My supervisor treats me with respect. 98% 95% 94% 93% 00% 00% 94% 92% 96% 87% 94% My supervisor treats me fairly. 88% 94% 9% 92% 83% 00% 94% 92% 95% 7% 9% 95% My co-workers are respectful of each other. 00% 97% 83% 9% 00% 00% 00% 93% 93% 65% 79% 92% My co-workers are willing to assist each other. 98% 98% 92% 92% 00% 00% 00% 9% 93% 74% 83% 97% My supervisor encourages creative thinking. 9% 92% 86% 9% 00% 94% 87% 93% 75% 84% 95% My supervisor acknowledges my achievements. 83% 92% 86% 87% 75% 00% 94% 85% 92% 67% 85% 92% My supervisor encourages an open exchange of ideas. 92% 89% 88% 9% 00% 94% 86% 73% 84% 95% My supervisor provides the flexibility I need to balance work and personal life. 95% 96% 93% 96% 00% 98% 94% 89% 95% 85% I am able to openly communicate concerns to my supervisor. 86% 92% 86% 89% 9% 00% 94% 88% 80% 89% Most days I feel good about coming to work. 88% 88% 92% 89% 00% 98% 94% 89% 69% 87% 92% I would recommend Mecklenburg County to others as a good place to work. 84% N/A 88% 00% 96% 94% 93% 93% 84% 89% Average Score: 9% 93% 94% 99% 95% 93% 76% 87% 92% PID - Public Information Department PRK - Park & Recreation PSO - Provided Services Organization Result reflects % Yes response. 2 Question worded differently on 204 survey. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. Italicized Department Names = Fewer than 0 Responses REG - Register of Deeds SHF - Sheriff's Office TAX - Office of the Tax Collector Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings. 8

28 Department Analysis

29 AFM - Asset and Facility Management N = 26 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 92% 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 92% 88% 80% 86% My supervisor provides timely feedback about my performance. 92% 82% 75% 85% I have a workplan that includes an individual development plan (IDP). 86% 94% * Employee Motivation & Satisfaction My supervisor treats me with respect. 96% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 96% 00% 00% 92% My co-workers are respectful of each other. 96% 00% 88% 88% Most days I feel good about coming to work. 96% 00% 94% 87% My supervisor encourages creative thinking. 96% 00% 75% 87% My supervisor treats me fairly. 96% 00% 88% 9% I am able to openly communicate concerns to my supervisor. 96% 94% 93% 87% My supervisor acknowledges my achievements. 96% 00% 80% 86% My co-workers are willing to assist each other. 92% 00% 94% My supervisor encourages an open exchange of ideas. 92% 94% 88% 87% I would recommend Mecklenburg County to others as a good place to work. 83% 00% 94% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 89% 93% 92% 99% 94% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

30 AFM - Asset and Facility Management N = 26 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 94% 99%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9%, I am satisfied with the security personnel presence at the facility where I work. 00% 93% 00% 85% I am comfortable talking about safety hazards with my supervisor. 96% 00% 00% 96% I am able to apply skills I learn in trainings to better perform my job. 96% 00% 00% 93% My supervisor values me. 2 96% 00% 82% 9% My supervisor encourages me to come up with better ways of doing things. 96% 94% 80% 85% My supervisor informs me about management decisions that relate to my job. 96% 00% 75% 88% My department director values employees in our department. 96% 00% 94% 87% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 93% I have electronic access to the information I need to do my job well. 92% 00% 88% 93% My work gives me a feeling of personal accomplishment. 92% 94% 82% 93% My supervisor clearly communicates my performance goals. 92% 00% 88% 88% The technology (hardware and software) I use on the job is reliable. 92% 88% 80% 83% I have received adequate training needed to perform my job safely. 92% 87% 86% 95% Employees in my division share job knowledge with each other. 92% 94% 88% 89% Workplace safety is a priority in my department. 9% 79% 93% 92% I have the necessary technology (hardware and software) to do my job well. 88% 94% 8% 89% My department director clearly communicates what is going on in my department. 83% 7% 80% 80% The executive leadership of Mecklenburg County values County employees. 2 8% 92% 94% 85% I have been trained to effectively identify safety hazards in the workplace. 79% 73% 73% 92% My workload is reasonable. 76% 65% * 8%, I feel secure at my workplace after regular business hours. 70% 85% 93% 77% Information Technology solves my technology problems effectively. 68% 69% 63% 87% Information Technology solves my technology problems quickly. 68% 56% 69% 86% The Board of County Commissioners values County employees. 64% 7% 79%, I feel secure going to my vehicle after regular business hours. 48% 64% 93% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 45% 43% 86% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 20

31 Enterprise Scorecard Measures ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF) N = 9 Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 83% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 95% 92% My supervisor provides sufficient feedback regarding my performance. 00% 00% 89% 86% My supervisor provides timely feedback about my performance. 93% 00% 84% 85% I have a workplan that includes an individual development plan (IDP). 50% 64% * Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 94% 89% My co-workers are respectful of each other. 00% 94% 83% 88% My supervisor acknowledges my achievements. 00% 00% 89% 86% My supervisor treats me with respect. 94% 00% 95% 93% Most days I feel good about coming to work. 89% 94% 00% 87% My supervisor treats me fairly. 88% 00% 89% 9% I would recommend Mecklenburg County to others as a good place to work. 84% 00% 95% 89% My supervisor provides the flexibility I need to balance work and personal life. 83% 00% 95% 92% I am able to openly communicate concerns to my supervisor. 82% 00% 89% 87% My supervisor encourages an open exchange of ideas. 82% 00% 89% 87% My supervisor encourages creative thinking. 76% 00% 89% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 88% 93% 89% 9% 98% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 2

32 ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF) N = 9 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 94% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 83% 96% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 89% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% My work gives me a feeling of personal accomplishment. 95% 00% 89% 93% I have electronic access to the information I need to do my job well. 94% 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93%, I feel secure going to my vehicle during regular business hours. 94% 00% 00% 93% Employees in my division share job knowledge with each other. 94% 00% 94% 89% I have received adequate training needed to perform my job safely. 94% 00% 88% 95% I have been trained to effectively identify safety hazards in the workplace. 94% 00% 88% 92% My supervisor encourages me to come up with better ways of doing things. 94% 00% 89% 85% Workplace safety is a priority in my department. 94% 93% 93% 92% My supervisor informs me about management decisions that relate to my job. 94% 00% 79% 88%, I feel secure at my workplace after regular business hours. 94% 80% 94% 77%, I feel secure at my workplace during regular business hours. 89% 94% * 9% I have the necessary technology (hardware and software) to do my job well. 89% 93% 88% 89% My supervisor clearly communicates my performance goals. 89% 00% 84% 88% Information Technology solves my technology problems effectively. 89% 88% 00% 87% Information Technology solves my technology problems quickly. 89% 8% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 89% 93% 94% 85% The technology (hardware and software) I use on the job is reliable. 89% 87% 94% 83% My supervisor values me. 2 88% 00% 95% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 80% 64% 83% The executive leadership of Mecklenburg County values County employees. 2 82% 93% 89% 85% My department director values employees in our department. 8% 93% 84% 87% My department director clearly communicates what is going on in my department. 79% 88% 79% 80% My workload is reasonable. 78% 94% * 8%, I feel secure going to my vehicle after regular business hours. 76% 73% 76% 7% The Board of County Commissioners values County employees. 64% 58% 65% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 22

33 AUD - Internal Audit N = 0 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 88% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 00% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% * My supervisor provides sufficient feedback regarding my performance. 00% 00% 89% 86% My supervisor provides timely feedback about my performance. 00% 00% 78% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My supervisor treats me fairly. 00% 00% 89% 9% My co-workers are willing to assist each other. 00% 00% 88% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% 89% My co-workers are respectful of each other. 00% 00% 78% 88% Most days I feel good about coming to work. 00% 00% 78% 87% I am able to openly communicate concerns to my supervisor. 00% 00% 89% 87% My supervisor encourages an open exchange of ideas. 00% 00% 88% 87% My supervisor encourages creative thinking. 00% 00% 89% 87% My supervisor acknowledges my achievements. 00% 00% 89% 86% My supervisor treats me with respect. 88% 00% 89% 93% 00% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 00% 00% 99% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 23

34 AUD - Internal Audit N = 0 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 88% 95% I have electronic access to the information I need to do my job well. 00% 83% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 78% 93% My work gives me a feeling of personal accomplishment. 00% 00% 78% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 00% 89% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 00% 89% 9% Employees in my division share job knowledge with each other. 00% 00% 89% 89% I have the necessary technology (hardware and software) to do my job well. 00% 00% 89% 89% My supervisor informs me about management decisions that relate to my job. 00% 00% 78% 88% My supervisor clearly communicates my performance goals. 00% 00% 89% 88% My department director values employees in our department. 00% 83% 75% 87%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 85% My supervisor encourages me to come up with better ways of doing things. 00% 00% 89% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 83% 89% 85% The technology (hardware and software) I use on the job is reliable. 00% 00% 00% 83% My workload is reasonable. 00% 00% * 8% The Board of County Commissioners values County employees. 00% 75% 88% 79%, I feel secure at my workplace after regular business hours. 00% 00% 00% 77% Information Technology solves my technology problems effectively. 89% 00% 00% 87% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 67% 00% 83% My department director clearly communicates what is going on in my department. 88% 83% 63% 80% Information Technology solves my technology problems quickly. 78% 00% 00% 86% I have been trained to effectively identify safety hazards in the workplace. 7% 80% 7% 92%, I feel secure going to my vehicle after regular business hours. 67% 67% 00% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 24

35 BHD - Behavioral Health Division N = 5 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 00% 00% 86% My supervisor provides timely feedback about my performance. 00% 00% 85% I have a workplan that includes an individual development plan (IDP). 80% 33% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% My supervisor treats me fairly. 00% 00% 9% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 00% 87% I am able to openly communicate concerns to my supervisor. 00% 00% 87% My supervisor encourages an open exchange of ideas. 00% 00% 87% My supervisor encourages creative thinking. 00% 00% 87% My supervisor acknowledges my achievements. 00% 00% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 00% 96% 87% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 25

36 BHD - Behavioral Health Division N = 5 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 67% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% 9% My supervisor values me. 2 00% 00% 9% Employees in my division share job knowledge with each other. 00% 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 00% 88% My supervisor clearly communicates my performance goals. 00% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 87% My department director values employees in our department. 00% 00% 87% Information Technology solves my technology problems quickly. 00% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 85% My supervisor encourages me to come up with better ways of doing things. 00% 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 85% My workload is reasonable. 00% 00% 8% My department director clearly communicates what is going on in my department. 00% 00% 80% The Board of County Commissioners values County employees. 00% 00% 79%, I feel secure at my workplace after regular business hours. 00% 00% 77%, I feel secure going to my vehicle after regular business hours. 00% 00% 7% I have electronic access to the information I need to do my job well. 80% 00% 93% I have the necessary technology (hardware and software) to do my job well. 80% 00% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 00% 83% The technology (hardware and software) I use on the job is reliable. 80% 00% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 26

37 CAO - County Assessor's Office N = 9 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 9% 96% My supervisor supports my participation in professional development opportunities. 00% 96% 84% 92% I have a workplan that includes an individual development plan (IDP). 98% 92% * My supervisor provides sufficient feedback regarding my performance. 87% 70% 86% My supervisor provides timely feedback about my performance. 82% 75% 85% Employee Motivation & Satisfaction My co-workers are respectful of each other. 95% 93% 80% 88% My co-workers are willing to assist each other. 95% 97% 85% My supervisor provides the flexibility I need to balance work and personal life. 94% 9% 92% My supervisor treats me fairly. 94% 87% 78% 9% My supervisor treats me with respect. 92% 9% 88% 93% I would recommend Mecklenburg County to others as a good place to work. 92% 74% 89% My supervisor acknowledges my achievements. 88% 88% 75% 86% I am able to openly communicate concerns to my supervisor. 86% 87% 80% 87% My supervisor encourages creative thinking. 86% 88% 73% 87% Most days I feel good about coming to work. 85% 88% 69% 87% My supervisor encourages an open exchange of ideas. 84% 92% 80% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 93% 80% 80% 79% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 27

38 CAO - County Assessor's Office N = 9 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 98% 99% I am comfortable talking about safety hazards with my supervisor. 00% 93% 86% 96% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 92% I am able to apply skills I learn in trainings to better perform my job. 95% 00% 73% 93% Employees in my division share job knowledge with each other. 94% 96% 76% 89% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93%, I feel secure going to my vehicle during regular business hours. 94% 93% The executive leadership of Mecklenburg County values County employees. 2 94% 82% 60% 85% My department director values employees in our department. 93% 94% 65% 87% I have electronic access to the information I need to do my job well. 93% 87% 83% 93% I have received adequate training needed to perform my job safely. 93% 89% 95% My work gives me a feeling of personal accomplishment. 92% 93% 76% 93% Information Technology solves my technology problems effectively. 92% 92% 87% My supervisor values me. 2 9% 88% 76% 9% My supervisor clearly communicates my performance goals. 9% 9% 75% 88%, I feel secure at my workplace during regular business hours. 9% * 9% I have been trained to effectively identify safety hazards in the workplace. 89% 82% 92% I have the necessary technology (hardware and software) to do my job well. 80% 70% 89% Information Technology solves my technology problems quickly. 89% 83% 93% 86%, I am satisfied with the security personnel presence at the facility where I work. 87% 86% 82% 85% Workplace safety is a priority in my department. 86% 93% 8% 92% My supervisor encourages me to come up with better ways of doing things. 86% 87% 73% 85% My department director clearly communicates what is going on in my department. 86% 78% 50% 80% My supervisor informs me about management decisions that relate to my job. 83% 80% 66% 88%, I feel secure at my workplace after regular business hours. 8% 75% 80% 77% The technology (hardware and software) I use on the job is reliable. 80% 86% 59% 83%, I feel secure going to my vehicle after regular business hours. 74% 62% 75% 7% My workload is reasonable. 70% 75% * 8% The Board of County Commissioners values County employees. 70% 60% 29% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 64% 56% 7% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 28

39 CAO - Admin and Information Systems N = 7 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 86% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides sufficient feedback regarding my performance. 93% 92% 86% My supervisor provides timely feedback about my performance. 93% 92% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 92% 92% My supervisor treats me fairly. 00% 86% 9% My co-workers are willing to assist each other. 00% 93% My co-workers are respectful of each other. 00% 93% 88% My supervisor treats me with respect. 94% 86% 93% I would recommend Mecklenburg County to others as a good place to work. 94% 93% 89% Most days I feel good about coming to work. 94% 92% 87% I am able to openly communicate concerns to my supervisor. 94% 86% 87% My supervisor encourages an open exchange of ideas. 94% 92% 87% My supervisor encourages creative thinking. 94% 85% 87% My supervisor acknowledges my achievements. 94% 85% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 97% 89% 96% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 29

40 CAO - Admin and Information Systems N = 7 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 92% 96% I have received adequate training needed to perform my job safely. 00% 92% 95%, I feel secure going to my vehicle during regular business hours. 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 00% 92% My department director values employees in our department. 00% 00% 87% The executive leadership of Mecklenburg County values County employees. 2 00% 92% 85% I have electronic access to the information I need to do my job well. 94% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 94% 00% 93% My work gives me a feeling of personal accomplishment. 94% 85% 93%, I feel secure at my workplace during regular business hours. 94% 00% 9% My supervisor values me. 2 94% 85% 9% Employees in my division share job knowledge with each other. 94% 86% 89% I have the necessary technology (hardware and software) to do my job well. 94% 00% 89% My supervisor encourages me to come up with better ways of doing things. 94% 92% 85% My department director clearly communicates what is going on in my department. 94% 85% 80% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 93% My supervisor clearly communicates my performance goals. 93% 86% 88%, I feel secure at my workplace after regular business hours. 93% 67% 77% My supervisor informs me about management decisions that relate to my job. 88% 7% 88% Information Technology solves my technology problems effectively. 88% 9% 87% Information Technology solves my technology problems quickly. 88% 75% 86%, I am satisfied with the security personnel presence at the facility where I work. 88% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 50% 83%, I feel secure going to my vehicle after regular business hours. 87% 58% 7% The Board of County Commissioners values County employees. 85% 82% 79% The technology (hardware and software) I use on the job is reliable. 8% 92% 83% My workload is reasonable. 63% 75% 8% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 30

41 CAO - Personal Property N = 32 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 96% 92% My supervisor provides sufficient feedback regarding my performance. 97% 00% 86% I have a workplan that includes an individual development plan (IDP). 97% 00% My supervisor provides timely feedback about my performance. 94% 00% 85% Employee Motivation & Satisfaction My supervisor treats me fairly. 00% 93% 9% I would recommend Mecklenburg County to others as a good place to work. 00% 92% 89% My supervisor acknowledges my achievements. 00% 92% 86% My supervisor treats me with respect. 97% 96% 93% My supervisor provides the flexibility I need to balance work and personal life. 97% 96% 92% I am able to openly communicate concerns to my supervisor. 97% 93% 87% My supervisor encourages an open exchange of ideas. 97% 00% 87% My supervisor encourages creative thinking. 97% 96% 87% Most days I feel good about coming to work. 93% 96% 87% My co-workers are respectful of each other. 93% 96% 88% My co-workers are willing to assist each other. 93% 00% 00% Average Scores Trend (FY3 - ) County Target (84%) 99% 97% 96% 97% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

42 CAO - Personal Property N = 32 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% 96% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 93% My supervisor values me. 2 00% 96% 9% My supervisor clearly communicates my performance goals. 00% 00% 88% The executive leadership of Mecklenburg County values County employees. 2 00% 85% 85% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 97% * 99% I have electronic access to the information I need to do my job well. 97% 92% 93% My department director values employees in our department. 97% 96% 87% My supervisor encourages me to come up with better ways of doing things. 97% 96% 85% Information Technology solves my technology problems effectively. 97% 96% 87% Information Technology solves my technology problems quickly. 97% 96% 86% I have the necessary technology (hardware and software) to do my job well. 93% 92% 89% My workload is reasonable. 93% 78% 8% I have received adequate training needed to perform my job safely. 93% 95% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 92% Employees in my division share job knowledge with each other. 93% 00% 89% My supervisor informs me about management decisions that relate to my job. 93% 88% My department director clearly communicates what is going on in my department. 88% 80% I have been trained to effectively identify safety hazards in the workplace. 89% 00% 92%, I am satisfied with the security personnel presence at the facility where I work. 85% 74% 85% Workplace safety is a priority in my department. 83% 92% 92%, I feel secure at my workplace during regular business hours. 83% 79% 9%, I feel secure going to my vehicle during regular business hours. 82% 77% 93% The technology (hardware and software) I use on the job is reliable. 80% 92% 83% The Board of County Commissioners values County employees. 79% 65% 79%, I feel secure at my workplace after regular business hours. 70% 62% 77% I have received info about what to do in the event of an emergency (tornado, bomb threat). 66% 73% 83%, I feel secure going to my vehicle after regular business hours. 60% 4% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 32

43 CAO - Real Property N = 42 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 92% I have a workplan that includes an individual development plan (IDP). 98% 8% My supervisor provides sufficient feedback regarding my performance. 78% 77% 86% My supervisor provides timely feedback about my performance. 68% 78% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 95% 96% My co-workers are respectful of each other. 95% 88% My supervisor provides the flexibility I need to balance work and personal life. 86% 92% My supervisor treats me with respect. 88% 93% My supervisor treats me fairly. 88% 82% 9% I would recommend Mecklenburg County to others as a good place to work. 85% 85% 89% My supervisor acknowledges my achievements. 78% 85% 86% Most days I feel good about coming to work. 76% 79% 87% I am able to openly communicate concerns to my supervisor. 76% 8% 87% My supervisor encourages creative thinking. 75% 80% 87% My supervisor encourages an open exchange of ideas. 7% 85% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 87% 89% 85% 83% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 33

44 CAO - Real Property N = 42 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 97% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96%, I feel secure going to my vehicle during regular business hours. 00% 96% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 98% * 92% Employees in my division share job knowledge with each other. 95% 97% 89%, I feel secure at my workplace during regular business hours. 95% 96% 9% I am able to apply skills I learn in trainings to better perform my job. 93% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* * 93% I have electronic access to the information I need to do my job well. 78% 93% I have received adequate training needed to perform my job safely. 83% 95% Information Technology solves my technology problems effectively. 89% 87% My department director values employees in our department. 88% 89% 87% I have been trained to effectively identify safety hazards in the workplace. 88% 75% 92%, I am satisfied with the security personnel presence at the facility where I work. 88% 89% 85% The executive leadership of Mecklenburg County values County employees. 2 87% 75% 85% I have the necessary technology (hardware and software) to do my job well. 85% 59% 89%, I feel secure at my workplace after regular business hours. 85% 9% 77% My work gives me a feeling of personal accomplishment. 85% 89% 93% Information Technology solves my technology problems quickly. 85% 75% 86% Workplace safety is a priority in my department. 83% 92% 92% My supervisor values me. 2 83% 83% 9% My supervisor clearly communicates my performance goals. 83% 85% 88% My department director clearly communicates what is going on in my department. 80% 67% 80% The technology (hardware and software) I use on the job is reliable. 80% 79% 83%, I feel secure going to my vehicle after regular business hours. 79% 83% 7% My supervisor encourages me to come up with better ways of doing things. 76% 76% 85% My supervisor informs me about management decisions that relate to my job. 74% 72% 88% The Board of County Commissioners values County employees. 58% 46% 79% My workload is reasonable. 56% 72% 8% I have received info about what to do in the event of an emergency (tornado, bomb threat). 53% 44% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 34

45 CJS - Criminal Justice Services N = 48 Enterprise Scorecard Measures Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 00% 95% * My supervisor annually assesses progress on my individual development plan., 3 98% 97% 97% 96% My supervisor supports my participation in professional development opportunities. 98% 77% 95% 92% My supervisor provides timely feedback about my performance. 94% 76% 89% 85% My supervisor provides sufficient feedback regarding my performance. 89% 84% 89% 86% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 96% 86% 97% 92% My co-workers are willing to assist each other. 96% 92% 95% My co-workers are respectful of each other. 96% 92% 89% 88% My supervisor treats me fairly. 94% 84% 95% 9% My supervisor treats me with respect. 93% 87% 97% 93% I am able to openly communicate concerns to my supervisor. 9% 87% 95% 87% My supervisor encourages an open exchange of ideas. 9% 85% 89% 87% My supervisor encourages creative thinking. 9% 84% 86% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 85% 97% 89% My supervisor acknowledges my achievements. 89% 83% 89% 86% Most days I feel good about coming to work. 87% 73% 85% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 86% 96% 92% 85% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 35

46 CJS - Criminal Justice Services N = 48 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 97% 95% 99% My workload is reasonable. 98% 7% * 8% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 96% * * 99% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 92% I am comfortable talking about safety hazards with my supervisor. 95% 89% 9% 96% I have received adequate training needed to perform my job safely. 95% 82% 86% 95% Information Technology solves my technology problems quickly. 95% 75% 84% 86% I am able to apply skills I learn in trainings to better perform my job. 94% 79% 97% 93% I have electronic access to the information I need to do my job well. 93% 92% 89% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 93% My supervisor values me. 2 93% 74% 89% 9% My supervisor clearly communicates my performance goals. 93% 85% 95% 88% My supervisor encourages me to come up with better ways of doing things. 93% 8% 92% 85%, I feel secure going to my vehicle during regular business hours. 9% 97% 00% 93% Information Technology solves my technology problems effectively. 9% 84% 76% 87%, I am satisfied with the security personnel presence at the facility where I work. 9% 89% 94% 85% The Board of County Commissioners values County employees. 94% 84% 79% My work gives me a feeling of personal accomplishment. 89% 89% 93% Employees in my division share job knowledge with each other. 89% 84% 92% 89% The executive leadership of Mecklenburg County values County employees. 2 89% 92% 87% 85%, I feel secure at my workplace during regular business hours. 87% 89% * 9%, I feel secure at my workplace after regular business hours. 87% 89% 77% I have been trained to effectively identify safety hazards in the workplace. 86% 67% 82% 92% Workplace safety is a priority in my department. 86% 72% 83% 92% I have the necessary technology (hardware and software) to do my job well. 84% 94% 8% 89% My supervisor informs me about management decisions that relate to my job. 83% 69% 92% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 69% 74% 83%, I feel secure going to my vehicle after regular business hours. 79% 82% 86% 7% The technology (hardware and software) I use on the job is reliable. 76% 80% 73% 83% My department director values employees in our department. 68% 69% 76% 87% My department director clearly communicates what is going on in my department. 54% 66% 7% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 36

47 CJS - Drug Treatment Court N = 4 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 86% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 78% 92% 92% I have a workplan that includes an individual development plan (IDP). 00% 88% * My supervisor provides timely feedback about my performance. 00% 00% 92% 85% My supervisor provides sufficient feedback regarding my performance. 93% 88% 92% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My supervisor treats me fairly. 00% 89% 92% 9% My co-workers are willing to assist each other. 00% 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 89% My co-workers are respectful of each other. 00% 00% 92% 88% Most days I feel good about coming to work. 00% 00% 92% 87% I am able to openly communicate concerns to my supervisor. 00% 00% 92% 87% My supervisor encourages an open exchange of ideas. 00% 00% 92% 87% My supervisor encourages creative thinking. 00% 00% 85% 87% My supervisor acknowledges my achievements. 00% 00% 92% 86% Average Scores Trend (FY3 - ) 00% 94% County Target (84%) 99% 94% 99% 00% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 37

48 CJS - Drug Treatment Court N = 4 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 00% 00% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 89% 92% 93% My work gives me a feeling of personal accomplishment. 00% 00% 92% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 00% 92% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 89% 92% 9% Employees in my division share job knowledge with each other. 00% 00% 92% 89% My supervisor clearly communicates my performance goals. 00% 89% 92% 88% Information Technology solves my technology problems effectively. 00% 00% 92% 87% Information Technology solves my technology problems quickly. 00% 00% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 85% My supervisor encourages me to come up with better ways of doing things. 00% 00% 92% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 88% 00% 83% My workload is reasonable. 00% 88% * 8% The Board of County Commissioners values County employees. 00% 00% 00% 79%, I feel secure at my workplace after regular business hours. 00% 00% 00% 77% I am comfortable talking about safety hazards with my supervisor. 93% 00% 92% 96% My department director values employees in our department. 93% 00% 83% 87%, I feel secure going to my vehicle after regular business hours. 93% 00% 00% 7% I have been trained to effectively identify safety hazards in the workplace. 92% 00% 82% 92% My supervisor informs me about management decisions that relate to my job. 86% 00% 85% 88% My department director clearly communicates what is going on in my department. 86% 00% 77% 80% I have electronic access to the information I need to do my job well. 79% 00% 00% 93% I have the necessary technology (hardware and software) to do my job well. 62% 00% 00% 89% The technology (hardware and software) I use on the job is reliable. 57% 86% 92% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 38

49 CJS - Forensic Evaluation N = 5 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 00% 86% My supervisor provides timely feedback about my performance. 00% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% My supervisor treats me fairly. 00% 00% 9% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 00% 87% I am able to openly communicate concerns to my supervisor. 00% 00% 87% My supervisor encourages an open exchange of ideas. 00% 00% 87% My supervisor encourages creative thinking. 00% 00% 87% My supervisor acknowledges my achievements. 00% 00% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 00% 00% 00% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 39

50 CJS - Forensic Evaluation N = 5 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 00% 92% My supervisor values me. 2 00% 00% 9% Employees in my division share job knowledge with each other. 00% 00% 89% I have the necessary technology (hardware and software) to do my job well. 00% 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 00% 88% My supervisor clearly communicates my performance goals. 00% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 87% Information Technology solves my technology problems quickly. 00% 00% 86% My supervisor encourages me to come up with better ways of doing things. 00% 00% 85% The technology (hardware and software) I use on the job is reliable. 00% 00% 83% My workload is reasonable. 00% 00% 8% I have been trained to effectively identify safety hazards in the workplace. 80% 75% 92% My department director values employees in our department. 80% 00% 87% The executive leadership of Mecklenburg County values County employees. 2 80% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 00% 83% My department director clearly communicates what is going on in my department. 80% 00% 80% The Board of County Commissioners values County employees. 67% 67% 79%, I feel secure going to my vehicle during regular business hours. 60% 00% 93%, I feel secure at my workplace during regular business hours. 60% 00% 9%, I am satisfied with the security personnel presence at the facility where I work. 60% 75% 85%, I feel secure at my workplace after regular business hours. 50% 75% 77%, I feel secure going to my vehicle after regular business hours. 40% 50% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 40

51 Enterprise Scorecard Measures CJS - Other (includes Criminal Justice Planning, DA support staff) N = 0 Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% I have a workplan that includes an individual development plan (IDP). 00% 89% My supervisor supports my participation in professional development opportunities. 89% 00% 92% My supervisor provides timely feedback about my performance. 80% 78% 85% My supervisor provides sufficient feedback regarding my performance. 70% 78% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 80% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 80% 00% 92% My supervisor treats me fairly. 80% 00% 9% My co-workers are willing to assist each other. 80% 00% I would recommend Mecklenburg County to others as a good place to work. 80% 00% 89% My supervisor encourages an open exchange of ideas. 80% 00% 87% I am able to openly communicate concerns to my supervisor. 78% 00% 87% My supervisor encourages creative thinking. 78% 00% 87% My co-workers are respectful of each other. 70% 00% 88% Most days I feel good about coming to work. 70% 00% 87% My supervisor acknowledges my achievements. 67% 00% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 89% 88% 80% 77% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 4

52 Supplemental Information CJS - Other (includes Criminal Justice Planning, DA support staff) N = 0 FY4 FY3 County Questions The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 89% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 93% Workplace safety is a priority in my department. 00% 89% 92%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 85% My workload is reasonable. 00% 89% 8% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 89% * 99% I am able to apply skills I learn in trainings to better perform my job. 89% 00% 93% My supervisor values me. 2 89% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 88% 78% 92% Information Technology solves my technology problems quickly. 88% 67% 86%, I feel secure at my workplace after regular business hours. 86% 00% 77%, I feel secure going to my vehicle after regular business hours. 86% 86% 7% My supervisor encourages me to come up with better ways of doing things. 80% 00% 85% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 78% * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 78% * 92%, I feel secure at my workplace during regular business hours. 78% 00% 9% I have the necessary technology (hardware and software) to do my job well. 78% 89% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 78% 67% 83% The technology (hardware and software) I use on the job is reliable. 78% 78% 83% My work gives me a feeling of personal accomplishment. 75% 00% 93% My supervisor clearly communicates my performance goals. 75% 78% 88% Information Technology solves my technology problems effectively. 75% 78% 87% The Board of County Commissioners values County employees. 75% 00% 79% My supervisor informs me about management decisions that relate to my job. 70% 67% 88% The executive leadership of Mecklenburg County values County employees. 2 70% 85% My department director values employees in our department. 67% 00% 87% Employees in my division share job knowledge with each other. 60% 89% 89% My department director clearly communicates what is going on in my department. 44% 78% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 42

53 CJS - Pretrial Services (includes Fine Collection) N = 9 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 00% 59% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides timely feedback about my performance. 95% 59% 85% My supervisor provides sufficient feedback regarding my performance. 94% 82% 86% My supervisor annually assesses progress on my individual development plan., 3 94% 00% 96% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 69% 92% My co-workers are willing to assist each other. 00% 82% My co-workers are respectful of each other. 00% 82% 88% My supervisor treats me fairly. 94% 7% 9% My supervisor treats me with respect. 94% 69% 93% I am able to openly communicate concerns to my supervisor. 89% 7% 87% My supervisor encourages an open exchange of ideas. 89% 65% 87% My supervisor encourages creative thinking. 88% 65% 87% My supervisor acknowledges my achievements. 88% 63% 86% I would recommend Mecklenburg County to others as a good place to work. 8% 65% 89% Most days I feel good about coming to work. 8% 33% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 9% 80% 80% 70% 67% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 43

54 CJS - Pretrial Services (includes Fine Collection) N = 9 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 94% 99% I have electronic access to the information I need to do my job well. 00% 87% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% I have the necessary technology (hardware and software) to do my job well. 00% 93% 89% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 95% * 99% My supervisor clearly communicates my performance goals. 95% 82% 88% My workload is reasonable. 95% 47% 8% I am comfortable talking about safety hazards with my supervisor. 94% 75% 96% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * 93% Employees in my division share job knowledge with each other. 94% 69% 89% Information Technology solves my technology problems quickly. 94% 60% 86% My supervisor encourages me to come up with better ways of doing things. 94% 56% 85% The executive leadership of Mecklenburg County values County employees. 2 94% 85% 85% The Board of County Commissioners values County employees. 93% 93% 79% I am able to apply skills I learn in trainings to better perform my job. 89% 56% 93%, I feel secure going to my vehicle during regular business hours. 89% 93% 93%, I feel secure at my workplace during regular business hours. 89% 73% 9% My supervisor values me. 2 89% 47% 9% Information Technology solves my technology problems effectively. 89% 75% 87%, I am satisfied with the security personnel presence at the facility where I work. 89% 80% 85% I have received adequate training needed to perform my job safely. 88% 57% 95%, I feel secure at my workplace after regular business hours. 88% 86% 77% My work gives me a feeling of personal accomplishment. 84% 76% 93% My supervisor informs me about management decisions that relate to my job. 84% 47% 88% The technology (hardware and software) I use on the job is reliable. 83% 73% 83% I have been trained to effectively identify safety hazards in the workplace. 8% 40% 92%, I feel secure going to my vehicle after regular business hours. 75% 80% 7% Workplace safety is a priority in my department. 67% 44% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 67% 54% 83% My department director values employees in our department. 47% 3% 87% My department director clearly communicates what is going on in my department. 28% 3% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 44

55 CSE - Child Support Enforcement N = 9 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 96% 94% 96% 96% My supervisor supports my participation in professional development opportunities. 94% 92% 95% 92% I have a workplan that includes an individual development plan (IDP). 94% 95% * My supervisor provides timely feedback about my performance. 83% 83% 85% 85% My supervisor provides sufficient feedback regarding my performance. 82% 86% 86% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 89% 95% 92% I would recommend Mecklenburg County to others as a good place to work. 96% 95% 94% 89% My supervisor treats me fairly. 92% 86% 92% 9% My supervisor encourages an open exchange of ideas. 82% 83% 87% My co-workers are willing to assist each other. 95% 88% My co-workers are respectful of each other. 89% 80% 88% My supervisor encourages creative thinking. 88% 84% 87% 87% My supervisor treats me with respect. 86% 95% 93% My supervisor acknowledges my achievements. 85% 93% 88% 86% Most days I feel good about coming to work. 85% 79% 79% 87% I am able to openly communicate concerns to my supervisor. 8% 8% 88% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 9% 88% 88% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 45

56 CSE - Child Support Enforcement N = 9 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 98% 98% 99% I have electronic access to the information I need to do my job well. 99% 98% 97% 93%, I feel secure at my workplace during regular business hours. 98% 95% * 9%, I am satisfied with the security personnel presence at the facility where I work. 97% 97% 36% 85%, I feel secure going to my vehicle during regular business hours. 96% 95% 76% 93% The executive leadership of Mecklenburg County values County employees. 2 95% 89% 89% 85% I am comfortable talking about safety hazards with my supervisor. 94% 95% 96% 96% Information Technology solves my technology problems quickly. 94% 93% 92% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 92% Workplace safety is a priority in my department. 94% 95% 77% 92% Information Technology solves my technology problems effectively. 94% 97% 9% 87% My department director values employees in our department. 93% 9% 86% 87% Employees in my division share job knowledge with each other. 92% 95% 89% 89% I have the necessary technology (hardware and software) to do my job well. 92% 87% 87% 89% My work gives me a feeling of personal accomplishment. 92% 85% 78% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * 93% The Board of County Commissioners values County employees. 9% 82% 89% 79% I have received adequate training needed to perform my job safely. 9% 95% 92% 95% My supervisor values me. 2 9% 89% 9% My supervisor informs me about management decisions that relate to my job. 9% 94% 88% The technology (hardware and software) I use on the job is reliable. 85% 82% 83% My supervisor clearly communicates my performance goals. 88% My department director clearly communicates what is going on in my department. 8% 82% 80% I am able to apply skills I learn in trainings to better perform my job. 89% 9% 92% 93% I have been trained to effectively identify safety hazards in the workplace. 88% 85% 79% 92% My supervisor encourages me to come up with better ways of doing things. 84% 80% 84% 85%, I feel secure at my workplace after regular business hours. 83% 8% 53% 77%, I feel secure going to my vehicle after regular business hours. 75% 82% 44% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 75% 6% 73% 83% My workload is reasonable. 46% 53% * 8% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 46

57 CSS - Community Support Services N = 64 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 98% 00% 92% 96% My supervisor supports my participation in professional development opportunities. 93% 93% 88% 92% I have a workplan that includes an individual development plan (IDP). 92% * My supervisor provides sufficient feedback regarding my performance. 84% 93% 92% 86% My supervisor provides timely feedback about my performance. 78% 95% 92% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 89% 93% 00% 93% I would recommend Mecklenburg County to others as a good place to work. 89% 96% 96% 89% My supervisor provides the flexibility I need to balance work and personal life. 89% 98% 96% 92% My supervisor encourages creative thinking. 87% 9% 94% 87% My supervisor encourages an open exchange of ideas. 86% 9% 92% 87% I am able to openly communicate concerns to my supervisor. 85% 89% 96% 87% My co-workers are willing to assist each other. 85% 9% 92% My supervisor acknowledges my achievements. 84% 9% 92% 86% My co-workers are respectful of each other. 84% 93% 89% 88% Most days I feel good about coming to work. 83% 94% 92% 87% My supervisor treats me fairly. 82% 93% 94% 9% Average Scores Trend (FY3 - ) County Target (84%) 00% 9% 94% 89% 94% 93% 86% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 47

58 CSS - Community Support Services N = 64 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 98% 99% My work gives me a feeling of personal accomplishment. 95% 96% 93% 93% I am able to apply skills I learn in trainings to better perform my job. 93% 96% 85% 93%, I feel secure going to my vehicle during regular business hours. 93% 78% 89% 93% I am comfortable talking about safety hazards with my supervisor. 92% 95% 00% 96% My supervisor values me. 2 95% 92% 9% Employees in my division share job knowledge with each other. 96% 93% 89% The executive leadership of Mecklenburg County values County employees. 2 86% 87% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% * * 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 87% * * 93% I have electronic access to the information I need to do my job well. 87% 85% 8% 93% The Board of County Commissioners values County employees. 87% 74% 80% 79%, I feel secure at my workplace during regular business hours. 86% 76% * 9% Workplace safety is a priority in my department. 86% 89% 86% 92% My supervisor encourages me to come up with better ways of doing things. 84% 87% 94% 85% My supervisor clearly communicates my performance goals. 82% 89% 88% I have received adequate training needed to perform my job safely. 82% 87% 79% 95% I have the necessary technology (hardware and software) to do my job well. 82% 84% 8% 89% The technology (hardware and software) I use on the job is reliable. 80% 80% 86% 83%, I am satisfied with the security personnel presence at the facility where I work. 79% 72% 82% 85% Information Technology solves my technology problems quickly. 78% 68% 73% 86% My supervisor informs me about management decisions that relate to my job. 78% 9% 92% 88% Information Technology solves my technology problems effectively. 78% 78% 75% 87% My department director values employees in our department. 77% 9% 85% 87% I have been trained to effectively identify safety hazards in the workplace. 76% 8% 66% 92% My workload is reasonable. 76% 9% * 8% My department director clearly communicates what is going on in my department. 74% 9% 75% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 72% 82% 60% 83%, I feel secure at my workplace after regular business hours. 66% 54% 83% 77%, I feel secure going to my vehicle after regular business hours. 64% 56% 78% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 48

59 DSS - Department of Social Services N = 90 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 94% 93% 96% 96% My supervisor supports my participation in professional development opportunities. 9% 88% 92% 92% My supervisor provides sufficient feedback regarding my performance. 85% 85% 86% 86% My supervisor provides timely feedback about my performance. 84% 83% 86% 85% I have a workplan that includes an individual development plan (IDP). 82% 74% * Employee Motivation & Satisfaction My supervisor treats me with respect. 94% 95% 93% My co-workers are willing to assist each other. 92% 88% My co-workers are respectful of each other. 9% 85% 86% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 89% 92% 92% My supervisor treats me fairly. 87% 92% 9% I would recommend Mecklenburg County to others as a good place to work. 86% 85% 88% 89% My supervisor encourages an open exchange of ideas. 86% 82% 86% 87% My supervisor encourages creative thinking. 86% 82% 86% 87% My supervisor acknowledges my achievements. 86% 86% 88% 86% Most days I feel good about coming to work. 84% 80% 83% 87% I am able to openly communicate concerns to my supervisor. 83% 82% 87% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 84% 87% 88% 85% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 49

60 DSS - Department of Social Services N = 90 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% The work I do is important. 99% 99% 99% 99% I am comfortable talking about safety hazards with my supervisor. 96% 93% 96% 96% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * 93% I have received adequate training needed to perform my job safely. 92% 93% 9% 95% My work gives me a feeling of personal accomplishment. 92% 88% 85% 93% I have electronic access to the information I need to do my job well. 92% 89% 9% 93% I have been trained to effectively identify safety hazards in the workplace. 9% 93% 92% Information Technology solves my technology problems effectively. 87% 89% 87% My supervisor values me. 2 86% 86% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 83% Information Technology solves my technology problems quickly. 83% 85% 86% Employees in my division share job knowledge with each other. 88% 85% 89% I am able to apply skills I learn in trainings to better perform my job. 89% 84% 88% 93%, I feel secure going to my vehicle during regular business hours. 89% 89% 93% 93% My supervisor informs me about management decisions that relate to my job. 89% 84% 86% 88%, I feel secure at my workplace during regular business hours. 88% 85% * 9% Workplace safety is a priority in my department. 87% 85% 86% 92% My department director values employees in our department. 86% 84% 73% 87% I have the necessary technology (hardware and software) to do my job well. 86% 8% 85% 89% My supervisor clearly communicates my performance goals. 86% 83% 88% 88% My supervisor encourages me to come up with better ways of doing things. 84% 79% 84% 85% The executive leadership of Mecklenburg County values County employees. 2 83% 73% 68% 85%, I am satisfied with the security personnel presence at the facility where I work. 78% 79% 79% 85% The technology (hardware and software) I use on the job is reliable. 77% 75% 82% 83% My department director clearly communicates what is going on in my department. 76% 66% 63% 80% The Board of County Commissioners values County employees. 74% 65% 59% 79% My workload is reasonable. 67% 62% * 8%, I feel secure at my workplace after regular business hours. 66% 66% 80% 77%, I feel secure going to my vehicle after regular business hours. 58% 60% 7% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 50

61 DSS - Administration N = 45 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 00% 94% 92% My supervisor annually assesses progress on my individual development plan., 3 97% 83% 96% I have a workplan that includes an individual development plan (IDP). 89% 83% My supervisor provides sufficient feedback regarding my performance. 86% 94% 86% My supervisor provides timely feedback about my performance. 85% 88% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 98% 94% Most days I feel good about coming to work. 95% 88% 87% I would recommend Mecklenburg County to others as a good place to work. 93% 8% 89% My co-workers are respectful of each other. 93% 9% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 94% 92% My supervisor acknowledges my achievements. 9% 84% 86% My supervisor treats me with respect. 89% 88% 93% My supervisor treats me fairly. 88% 87% 9% My supervisor encourages creative thinking. 8% 8% 87% I am able to openly communicate concerns to my supervisor. 77% 8% 87% My supervisor encourages an open exchange of ideas. 77% 83% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 88% 9% 86% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

62 DSS - Administration N = 45 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 94% 99% My work gives me a feeling of personal accomplishment. 00% 88% 93% My department director values employees in our department. 00% 83% 87% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 98% * 99% I am comfortable talking about safety hazards with my supervisor. 98% 94% 96% I have received adequate training needed to perform my job safely. 98% 97% 95% The technology (hardware and software) I use on the job is reliable. 98% 8% 83% The executive leadership of Mecklenburg County values County employees. 2 97% 78% 85% I have electronic access to the information I need to do my job well. 95% 93% I am able to apply skills I learn in trainings to better perform my job. 95% 84% 93%, I feel secure going to my vehicle during regular business hours. 95% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% * 92% Workplace safety is a priority in my department. 95% 88% 92%, I feel secure at my workplace during regular business hours. 95% 84% 9% Information Technology solves my technology problems effectively. 95% 84% 87% Information Technology solves my technology problems quickly. 95% 84% 86% I have received info about what to do in the event of an emergency (tornado, bomb threat). 95% 9% 83% My supervisor values me. 2 93% 87% 9% I have the necessary technology (hardware and software) to do my job well. 93% 8% 89% My department director clearly communicates what is going on in my department. 93% 59% 80% My workload is reasonable. 9% 88% 8% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* * 93% I have been trained to effectively identify safety hazards in the workplace. 93% 92%, I am satisfied with the security personnel presence at the facility where I work. 87% 85% Employees in my division share job knowledge with each other. 89% 89% My supervisor informs me about management decisions that relate to my job. 89% 72% 88% My supervisor encourages me to come up with better ways of doing things. 86% 77% 85% The Board of County Commissioners values County employees. 86% 77% 79%, I feel secure at my workplace after regular business hours. 85% 7% 77% My supervisor clearly communicates my performance goals. 84% 8% 88%, I feel secure going to my vehicle after regular business hours. 77% 67% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 52

63 DSS - Community Resources N = 50 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 96% 97% 96% My supervisor supports my participation in professional development opportunities. 96% 94% 98% 92% I have a workplan that includes an individual development plan (IDP). 93% 96% * My supervisor provides sufficient feedback regarding my performance. 93% 94% 86% My supervisor provides timely feedback about my performance. 9% 94% 93% 85% Employee Motivation & Satisfaction My co-workers are respectful of each other. 98% 94% 96% 88% My supervisor provides the flexibility I need to balance work and personal life. 98% 94% 95% 92% My supervisor treats me with respect. 96% 98% 93% 93% My co-workers are willing to assist each other. 94% 96% 98% My supervisor treats me fairly. 93% 94% 9% 9% I am able to openly communicate concerns to my supervisor. 93% 94% 9% 87% My supervisor acknowledges my achievements. 93% 96% 9% 86% My supervisor encourages creative thinking. 9% 92% 84% 87% I would recommend Mecklenburg County to others as a good place to work. 92% 93% 89% My supervisor encourages an open exchange of ideas. 89% 92% 89% 87% Most days I feel good about coming to work. 72% 88% 87% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 95% 95% 95% 92% 94% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 53

64 DSS - Community Resources N = 50 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am comfortable talking about safety hazards with my supervisor. 98% 00% 00% 96% My supervisor values me. 2 98% 93% 96% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 98% * * 92% My supervisor clearly communicates my performance goals. 96% 9% 88% I have electronic access to the information I need to do my job well. 95% 87% 93% The work I do is important. 94% 00% 00% 99% Employees in my division share job knowledge with each other. 94% 9% 9% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 93% 92% 97% 83% I am able to apply skills I learn in trainings to better perform my job. 93% 92% 9% 93%, I feel secure at my workplace during regular business hours. 93% 94% * 9% I have been trained to effectively identify safety hazards in the workplace. 93% 94% 93% 92% Information Technology solves my technology problems effectively. 93% 88% 96% 87% I have received adequate training needed to perform my job safely. 9% 98% 9% 95% Information Technology solves my technology problems quickly. 9% 80% 93% 86%, I feel secure going to my vehicle during regular business hours. 9% 94% 96% 93% The technology (hardware and software) I use on the job is reliable. 9% 87% 86% 83% Workplace safety is a priority in my department. 88% 96% 88% 92% I have the necessary technology (hardware and software) to do my job well. 88% 83% 89% 89% The executive leadership of Mecklenburg County values County employees. 2 87% 96% 73% 85%, I am satisfied with the security personnel presence at the facility where I work. 86% 86% 93% 85% My work gives me a feeling of personal accomplishment. 85% 96% 96% 93% My supervisor encourages me to come up with better ways of doing things. 85% 88% 83% 85% My supervisor informs me about management decisions that relate to my job. 84% 92% 88% 88% The Board of County Commissioners values County employees. 76% 79% 73% 79% My department director values employees in our department. 72% 74% 87%, I feel secure at my workplace after regular business hours. 70% 85% 79% 77% My workload is reasonable. 62% 87% * 8%, I feel secure going to my vehicle after regular business hours. 62% 78% 72% 7% My department director clearly communicates what is going on in my department. 55% 69% 62% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 54

65 DSS - Economic Services N = 440 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 94% 96% 96% 96% My supervisor supports my participation in professional development opportunities. 92% 92% My supervisor provides sufficient feedback regarding my performance. 87% 87% 87% 86% My supervisor provides timely feedback about my performance. 86% 85% 86% 85% I have a workplan that includes an individual development plan (IDP). 85% 77% * Employee Motivation & Satisfaction My supervisor treats me with respect. 95% 95% 93% My supervisor treats me fairly. 93% 87% 92% 9% My supervisor provides the flexibility I need to balance work and personal life. 92% 9% 9% 92% My co-workers are willing to assist each other. 92% 9% 87% My co-workers are respectful of each other. 9% 87% 85% 88% My supervisor encourages an open exchange of ideas. 89% 83% 85% 87% My supervisor acknowledges my achievements. 89% 87% 88% 86% My supervisor encourages creative thinking. 88% 84% 85% 87% I would recommend Mecklenburg County to others as a good place to work. 87% 83% 86% 89% Most days I feel good about coming to work. 85% 75% 80% 87% I am able to openly communicate concerns to my supervisor. 84% 83% 85% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 87% 89% 87% 85% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 55

66 DSS - Economic Services N = 440 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% The work I do is important. 98% 98% 99% 99% I am comfortable talking about safety hazards with my supervisor. 95% 92% 96% 96% I have electronic access to the information I need to do my job well. 94% 89% 9% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 93% I have been trained to effectively identify safety hazards in the workplace. 93% 94% 88% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 92% I have received adequate training needed to perform my job safely. 93% 95% 95% My supervisor values me. 2 92% 85% 82% 9% Information Technology solves my technology problems effectively. 92% 88% 88% 87% Information Technology solves my technology problems quickly. 9% 83% 82% 86% I have received info about what to do in the event of an emergency (tornado, bomb threat). 9% 88% 88% 83% My supervisor informs me about management decisions that relate to my job. 84% 88% 88% My department director values employees in our department. 8% 7% 87% My work gives me a feeling of personal accomplishment. 83% 8% 93% Employees in my division share job knowledge with each other. 83% 89% My supervisor clearly communicates my performance goals. 89% 87% 88% Workplace safety is a priority in my department. 89% 89% 89% 92% I am able to apply skills I learn in trainings to better perform my job. 88% 82% 84% 93%, I feel secure going to my vehicle during regular business hours. 87% 89% 93% 93% I have the necessary technology (hardware and software) to do my job well. 87% 80% 85% 89%, I feel secure at my workplace during regular business hours. 86% 85% * 9% My supervisor encourages me to come up with better ways of doing things. 86% 83% 85% 85% The executive leadership of Mecklenburg County values County employees. 2 85% 7% 66% 85% My department director clearly communicates what is going on in my department. 8% 62% 60% 80%, I am satisfied with the security personnel presence at the facility where I work. 78% 82% 8% 85% The technology (hardware and software) I use on the job is reliable. 74% 70% 76% 83% The Board of County Commissioners values County employees. 74% 65% 56% 79% My workload is reasonable. 68% 55% * 8%, I feel secure at my workplace after regular business hours. 66% 7% 83% 77%, I feel secure going to my vehicle after regular business hours. 56% 66% 77% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 56

67 DSS - Services for Adults N = 05 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 95% 95% 94% 96% My supervisor supports my participation in professional development opportunities. 83% 8% 88% 92% My supervisor provides sufficient feedback regarding my performance. 8% 83% 82% 86% My supervisor provides timely feedback about my performance. 79% 79% 80% 85% I have a workplan that includes an individual development plan (IDP). 78% 69% * Employee Motivation & Satisfaction My co-workers are respectful of each other. 96% 86% 80% 88% My co-workers are willing to assist each other. 93% 88% 83% My supervisor treats me with respect. 88% 87% 9% 93% My supervisor provides the flexibility I need to balance work and personal life. 88% 85% 86% 92% Most days I feel good about coming to work. 86% 87% 83% 87% My supervisor treats me fairly. 83% 86% 84% 9% My supervisor encourages creative thinking. 79% 77% 77% 87% I would recommend Mecklenburg County to others as a good place to work. 78% 85% 86% 89% My supervisor encourages an open exchange of ideas. 78% 76% 8% 87% I am able to openly communicate concerns to my supervisor. 75% 80% 84% 87% My supervisor acknowledges my achievements. 7% 79% 83% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 86% 82% 83% 83% 83% 83% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 57

68 DSS - Services for Adults N = 05 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 98% 99% I have received adequate training needed to perform my job safely. 97% 9% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 92% I am comfortable talking about safety hazards with my supervisor. 95% 9% 96% I have been trained to effectively identify safety hazards in the workplace. 94% 92% 93% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 94% 89% 9% 83% My work gives me a feeling of personal accomplishment. 9% 95% 88% 93%, I feel secure at my workplace during regular business hours. 9% 85% * 9%, I feel secure going to my vehicle during regular business hours. 89% 88% 94% 93% Information Technology solves my technology problems effectively. 89% 82% 82% 87% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% * * 93% I am able to apply skills I learn in trainings to better perform my job. 87% 84% 80% 93% Workplace safety is a priority in my department. 87% 83% 87% 92% I have electronic access to the information I need to do my job well. 87% 87% 87% 93% Information Technology solves my technology problems quickly. 86% 75% 80% 86%, I am satisfied with the security personnel presence at the facility where I work. 85% 83% 85% 85% My department director values employees in our department. 84% 79% 69% 87% Employees in my division share job knowledge with each other. 83% 87% 75% 89% The executive leadership of Mecklenburg County values County employees. 2 83% 73% 63% 85% My supervisor informs me about management decisions that relate to my job. 82% 86% 76% 88% My supervisor clearly communicates my performance goals. 82% 8% 84% 88% My supervisor values me. 2 82% 84% 79% 9% I have the necessary technology (hardware and software) to do my job well. 82% 78% 80% 89% The technology (hardware and software) I use on the job is reliable. 80% 76% 8% 83% The Board of County Commissioners values County employees. 76% 59% 57% 79% My supervisor encourages me to come up with better ways of doing things. 76% 72% 76% 85% My department director clearly communicates what is going on in my department. 7% 72% 63% 80% My workload is reasonable. 7% 7% * 8%, I feel secure at my workplace after regular business hours. 70% 65% 78% 77%, I feel secure going to my vehicle after regular business hours. 69% 57% 78% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 58

69 DSS - Youth and Family Services N = 260 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 9% 88% 96% 96% My supervisor supports my participation in professional development opportunities. 89% 86% 94% 92% My supervisor provides sufficient feedback regarding my performance. 8% 79% 86% 86% My supervisor provides timely feedback about my performance. 80% 78% 84% 85% I have a workplan that includes an individual development plan (IDP). 76% 66% * Employee Motivation & Satisfaction My supervisor treats me with respect. 94% 89% 96% 93% My co-workers are willing to assist each other. 9% 88% My supervisor provides the flexibility I need to balance work and personal life. 86% 94% 92% My supervisor treats me fairly. 88% 86% 94% 9% I would recommend Mecklenburg County to others as a good place to work. 88% 88% 89% My co-workers are respectful of each other. 87% 8% 87% 88% My supervisor encourages creative thinking. 86% 79% 89% 87% My supervisor encourages an open exchange of ideas. 86% 80% 89% 87% I am able to openly communicate concerns to my supervisor. 85% 79% 9% 87% My supervisor acknowledges my achievements. 85% 83% 87% 86% Most days I feel good about coming to work. 83% 82% 87% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 79% 83% 84% 87% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 59

70 DSS - Youth and Family Services N = 260 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 00% 00% 99% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 98% * * 99% I am comfortable talking about safety hazards with my supervisor. 96% 94% 98% 96% My work gives me a feeling of personal accomplishment. 94% 9% 89% 93% I am able to apply skills I learn in trainings to better perform my job. 92% 87% 93% 93% Employees in my division share job knowledge with each other. 9% 85% 89%, I feel secure going to my vehicle during regular business hours. 9% 89% 92% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* * * 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* * * 93% I have electronic access to the information I need to do my job well. 89% 89% 93% My supervisor informs me about management decisions that relate to my job. 89% 82% 87% 88% My supervisor values me. 2 89% 86% 9% 9%, I feel secure at my workplace during regular business hours. 88% 84% * 9% I have received adequate training needed to perform my job safely. 88% 9% 95% Information Technology solves my technology problems effectively. 87% 89% 92% 87% Information Technology solves my technology problems quickly. 87% 86% 9% 86% I have been trained to effectively identify safety hazards in the workplace. 87% 9% 9% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 89% 93% 83% I have the necessary technology (hardware and software) to do my job well. 85% 82% 86% 89% My supervisor encourages me to come up with better ways of doing things. 83% 76% 84% 85% Workplace safety is a priority in my department. 83% 77% 80% 92% My department director values employees in our department. 8% 74% 87% My supervisor clearly communicates my performance goals. 8% 78% 86% 88% The executive leadership of Mecklenburg County values County employees. 2 78% 70% 68% 85% The technology (hardware and software) I use on the job is reliable. 76% 8% 87% 83%, I am satisfied with the security personnel presence at the facility where I work. 73% 7% 69% 85% My department director clearly communicates what is going on in my department. 72% 69% 66% 80% The Board of County Commissioners values County employees. 70% 62% 59% 79%, I feel secure at my workplace after regular business hours. 62% 55% 75% 77% My workload is reasonable. 59% 62% * 8%, I feel secure going to my vehicle after regular business hours. 53% 47% 59% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 60

71 ELE - Elections N = 24 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 95% 00% 94% 92% My supervisor provides sufficient feedback regarding my performance. 82% 94% 89% 86% My supervisor provides timely feedback about my performance. 8% 86% 89% 85% I have a workplan that includes an individual development plan (IDP). 57% 67% * Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% I would recommend Mecklenburg County to others as a good place to work. 95% 00% 94% 89% My supervisor encourages creative thinking. 89% 93% 89% 87% My supervisor acknowledges my achievements. 89% 94% 94% 86% My co-workers are willing to assist each other. 85% 93% 89% My supervisor treats me with respect. 84% 93% 94% 93% Most days I feel good about coming to work. 8% 93% 94% 87% My co-workers are respectful of each other. 80% 75% 83% 88% My supervisor treats me fairly. 79% 87% 94% 9% I am able to openly communicate concerns to my supervisor. 78% 88% 94% 87% My supervisor encourages an open exchange of ideas. 78% 87% 89% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 93% 89% 83% 92% 9% 85% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 6

72 ELE - Elections N = 24 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 94% 99%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93%, I feel secure at my workplace during regular business hours. 00% 00% * 9% The technology (hardware and software) I use on the job is reliable. 00% 8% 00% 83% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 92% I am comfortable talking about safety hazards with my supervisor. 95% 94% 00% 96% I have electronic access to the information I need to do my job well. 95% 88% 00% 93% I have the necessary technology (hardware and software) to do my job well. 94% 88% 00% 89% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% Information Technology solves my technology problems effectively. 94% 86% 94% 87% Information Technology solves my technology problems quickly. 94% 86% 94% 86%, I feel secure at my workplace after regular business hours. 94% 00% 00% 77% I have received adequate training needed to perform my job safely. 94% 00% 00% 95% My work gives me a feeling of personal accomplishment. 94% 89% 93%, I am satisfied with the security personnel presence at the facility where I work. 93% 8% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 94% 85% Employees in my division share job knowledge with each other. 89% 75% 89% 89% My supervisor clearly communicates my performance goals. 88% 86% 89% 88%, I feel secure going to my vehicle after regular business hours. 88% 94% 89% 7% The Board of County Commissioners values County employees. 86% 86% 89% 79% I am able to apply skills I learn in trainings to better perform my job. 84% 94% 89% 93% I have been trained to effectively identify safety hazards in the workplace. 83% 93% 00% 92% My department director values employees in our department. 83% 87% 88% 87% Workplace safety is a priority in my department. 82% 88% 88% 92% My supervisor values me. 2 82% 88% 89% 9% My supervisor informs me about management decisions that relate to my job. 82% 8% 89% 88% My workload is reasonable. 80% 00% * 8% My supervisor encourages me to come up with better ways of doing things. 78% 93% 89% 85% My department director clearly communicates what is going on in my department. 67% 8% 83% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 56% 87% 9% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 62

73 FIN - Finance N = 8 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 96% 89% 93% 96% My supervisor supports my participation in professional development opportunities. 95% 92% 89% 92% I have a workplan that includes an individual development plan (IDP). 95% 99% * My supervisor provides timely feedback about my performance. 89% 80% 80% 85% My supervisor provides sufficient feedback regarding my performance. 87% 84% 83% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 96% 88% 93% My supervisor provides the flexibility I need to balance work and personal life. 96% 95% 9% 92% My supervisor acknowledges my achievements. 92% 84% 82% 86% I am able to openly communicate concerns to my supervisor. 92% 75% 78% 87% Most days I feel good about coming to work. 9% 78% 83% 87% My supervisor treats me fairly. 82% 82% 9% My supervisor encourages an open exchange of ideas. 89% 82% 8% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 87% 87% 89% My supervisor encourages creative thinking. 88% 83% 83% 87% My co-workers are willing to assist each other. 87% 9% My co-workers are respectful of each other. 86% 82% 85% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 86% 89% 92% 84% 84% 9% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 63

74 FIN - Finance N = 8 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% The work I do is important. 98% 97% 97% 99% I am comfortable talking about safety hazards with my supervisor. 98% 99% 97% 96% I have electronic access to the information I need to do my job well. 97% 9% 92% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93% I have the necessary technology (hardware and software) to do my job well. 95% 82% 95% 89% My workload is reasonable. 95% 79% * 8% I am able to apply skills I learn in trainings to better perform my job. 94% 88% 88% 93% I have received adequate training needed to perform my job safely. 93% 9% 96% 95% My supervisor values me. 2 92% 78% 77% 9% My work gives me a feeling of personal accomplishment. 9% 8% 86% 93% The technology (hardware and software) I use on the job is reliable. 87% 83% My supervisor clearly communicates my performance goals. 86% 85% 88%, I feel secure going to my vehicle during regular business hours. 89% 94% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* * * 92%, I feel secure at my workplace during regular business hours. 87% 88% * 9% My supervisor informs me about management decisions that relate to my job. 87% 78% 84% 88% The Board of County Commissioners values County employees. 87% 77% 78% 79% Workplace safety is a priority in my department. 87% 86% 94% 92% The executive leadership of Mecklenburg County values County employees. 2 87% 78% 84% 85% I have been trained to effectively identify safety hazards in the workplace. 86% 84% 87% 92% My supervisor encourages me to come up with better ways of doing things. 85% 75% 82% 85% Information Technology solves my technology problems effectively. 84% 78% 83% 87% Information Technology solves my technology problems quickly. 83% 75% 82% 86%, I am satisfied with the security personnel presence at the facility where I work. 82% 80% 83% 85% My department director values employees in our department. 82% 75% 8% 87% Employees in my division share job knowledge with each other. 79% 80% 84% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 78% 84% 78% 83% My department director clearly communicates what is going on in my department. 73% 67% 80% 80%, I feel secure going to my vehicle after regular business hours. 69% 69% 77% 7%, I feel secure at my workplace after regular business hours. 68% 70% 82% 77% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 64

75 Enterprise Scorecard Measures FIN - Departmental Financial Services Division (formerly Human Services Finance) N = 70 Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 98% 98% * My supervisor supports my participation in professional development opportunities. 97% 94% 87% 92% My supervisor provides timely feedback about my performance. 95% 83% 77% 85% My supervisor annually assesses progress on my individual development plan., 3 95% 93% 96% My supervisor provides sufficient feedback regarding my performance. 9% 88% 80% 86% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 97% 92% 92% My supervisor treats me with respect. 95% 92% 92% 93% I am able to openly communicate concerns to my supervisor. 92% 78% 77% 87% My supervisor acknowledges my achievements. 92% 89% 80% 86% Most days I feel good about coming to work. 9% 82% 78% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 85% 89% My supervisor treats me fairly. 88% 84% 83% 9% My supervisor encourages creative thinking. 86% 84% 80% 87% My supervisor encourages an open exchange of ideas. 86% 86% 78% 87% My co-workers are respectful of each other. 82% 83% 76% 88% My co-workers are willing to assist each other. 8% 84% Average Scores Trend (FY3 - ) County Target (84%) 00% 84% 95% 82% 87% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 65

76 FIN - Departmental Financial Services Division (formerly Human Services Finance) N = 70 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% The work I do is important. 99% 97% 97% 99% I am comfortable talking about safety hazards with my supervisor. 98% 98% 00% 96% I have electronic access to the information I need to do my job well. 96% 92% 93% My workload is reasonable. 95% 86% * 8% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93% My work gives me a feeling of personal accomplishment. 94% 84% 86% 93% I have received adequate training needed to perform my job safely. 94% 87% 95% 95% My supervisor clearly communicates my performance goals. 93% 94% 84% 88% I am able to apply skills I learn in trainings to better perform my job. 92% 88% 82% 93% My supervisor values me. 2 9% 8% 73% 9% I have the necessary technology (hardware and software) to do my job well. 9% 86% 94% 89% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% * * 92% My supervisor informs me about management decisions that relate to my job. 89% 78% 80% 88% The technology (hardware and software) I use on the job is reliable. 88% 95% 85% 83% The Board of County Commissioners values County employees. 88% 75% 77% 79% The executive leadership of Mecklenburg County values County employees. 2 87% 8% 80% 85%, I feel secure going to my vehicle during regular business hours. 86% 85% 92% 93% I have been trained to effectively identify safety hazards in the workplace. 86% 86% 83% 92% Workplace safety is a priority in my department. 83% 86% 9% 92%, I feel secure at my workplace during regular business hours. 83% 84% * 9% My supervisor encourages me to come up with better ways of doing things. 83% 77% 76% 85% My department director values employees in our department. 82% 80% 8% 87% Information Technology solves my technology problems effectively. 78% 76% 84% 87% I have received info about what to do in the event of an emergency (tornado, bomb threat). 77% 84% 69% 83% Information Technology solves my technology problems quickly. 77% 72% 83% 86% My department director clearly communicates what is going on in my department. 76% 75% 76% 80%, I am satisfied with the security personnel presence at the facility where I work. 75% 74% 75% 85% Employees in my division share job knowledge with each other. 73% 82% 78% 89%, I feel secure going to my vehicle after regular business hours. 57% 60% 60% 7%, I feel secure at my workplace after regular business hours. 54% 63% 75% 77% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 66

77 FIN - Finance Division N = 32 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 95% 88% 93% 96% My supervisor supports my participation in professional development opportunities. 89% 87% 92% I have a workplan that includes an individual development plan (IDP). 89% 00% * My supervisor provides sufficient feedback regarding my performance. 79% 75% 83% 86% My supervisor provides timely feedback about my performance. 75% 74% 82% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 97% 85% 86% 93% My co-workers are willing to assist each other. 97% 89% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 89% 86% 92% My supervisor encourages an open exchange of ideas. 93% 73% 83% 87% My supervisor treats me fairly. 93% 77% 79% 9% Most days I feel good about coming to work. 69% 80% 87% I am able to openly communicate concerns to my supervisor. 89% 67% 76% 87% My supervisor encourages creative thinking. 89% 80% 83% 87% My supervisor acknowledges my achievements. 89% 70% 85% 86% I would recommend Mecklenburg County to others as a good place to work. 86% 82% 80% 89% My co-workers are respectful of each other. 86% 79% 87% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 80% 86% 85% 86% 83% 78% 9% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 67

78 FIN - Finance Division N = 32 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% I have electronic access to the information I need to do my job well. 00% 89% 93% I have the necessary technology (hardware and software) to do my job well. 00% 75% 97% 89% The work I do is important. 97% 96% 94% 99% I am comfortable talking about safety hazards with my supervisor. 96% 00% 96% 96%, I feel secure going to my vehicle during regular business hours. 96% 96% 00% 93% Information Technology solves my technology problems effectively. 96% 8% 82% 87% Information Technology solves my technology problems quickly. 96% 8% 79% 86%, I feel secure going to my vehicle after regular business hours. 96% 85% 7%, I feel secure at my workplace after regular business hours. 96% 85% 77% I am able to apply skills I learn in trainings to better perform my job. 96% 89% 86% 93%, I am satisfied with the security personnel presence at the facility where I work. 93% 93% 93% 85% My workload is reasonable. 93% 64% * 8% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 93% 85% 74% 83%, I feel secure at my workplace during regular business hours. 96% * 9% My supervisor values me. 2 70% 77% 9% The technology (hardware and software) I use on the job is reliable. 79% 92% 83% I have received adequate training needed to perform my job safely. 89% 00% 93% 95% Workplace safety is a priority in my department. 88% 86% 93% 92% The Board of County Commissioners values County employees. 86% 8% 76% 79% My supervisor encourages me to come up with better ways of doing things. 86% 72% 86% 85% I have been trained to effectively identify safety hazards in the workplace. 85% 80% 85% 92% The executive leadership of Mecklenburg County values County employees. 2 85% 7% 83% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 84% * * 92% My work gives me a feeling of personal accomplishment. 83% 75% 77% 93% Employees in my division share job knowledge with each other. 8% 76% 86% 89% My department director values employees in our department. 8% 65% 7% 87% My supervisor informs me about management decisions that relate to my job. 79% 78% 89% 88% My supervisor clearly communicates my performance goals. 79% 68% 86% 88% My department director clearly communicates what is going on in my department. 63% 52% 85% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 68

79 FIN - Procurement N = 6 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 96% My supervisor supports my participation in professional development opportunities. 94% 92% I have a workplan that includes an individual development plan (IDP). 88% My supervisor provides sufficient feedback regarding my performance. 88% 86% My supervisor provides timely feedback about my performance. 88% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 92% My co-workers are willing to assist each other. 00% My co-workers are respectful of each other. 00% 88% My supervisor treats me fairly. 94% 9% My supervisor encourages an open exchange of ideas. 93% 87% My supervisor encourages creative thinking. 93% 87% My supervisor acknowledges my achievements. 93% 86% Most days I feel good about coming to work. 93% 87% I am able to openly communicate concerns to my supervisor. 92% 87% I would recommend Mecklenburg County to others as a good place to work. 86% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 9% 95% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 69

80 FIN - Procurement N = 6 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% The work I do is important. 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% I have received adequate training needed to perform my job safely. 00% 95% I have electronic access to the information I need to do my job well. 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 92% Workplace safety is a priority in my department. 00% 92%, I feel secure at my workplace during regular business hours. 00% 9% My supervisor values me. 2 00% 9% Employees in my division share job knowledge with each other. 00% 89% I have the necessary technology (hardware and software) to do my job well. 00% 89% My supervisor clearly communicates my performance goals. 00% 88% The technology (hardware and software) I use on the job is reliable. 00% 83% My work gives me a feeling of personal accomplishment. 94% 93% My workload is reasonable. 94% 8%, I feel secure going to my vehicle during regular business hours. 93% 93% My supervisor informs me about management decisions that relate to my job. 93% 88%, I am satisfied with the security personnel presence at the facility where I work. 93% 85% My supervisor encourages me to come up with better ways of doing things. 93% 85% Information Technology solves my technology problems effectively. 87% 87% My department director values employees in our department. 87% 87% I have been trained to effectively identify safety hazards in the workplace. 86% 92% The executive leadership of Mecklenburg County values County employees. 2 86% 85% The Board of County Commissioners values County employees. 85% 79% Information Technology solves my technology problems quickly. 80% 86% My department director clearly communicates what is going on in my department. 80% 80%, I feel secure at my workplace after regular business hours. 73% 77%, I feel secure going to my vehicle after regular business hours. 58% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 54% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 70

81 HLT - Public Health N = 526 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 98% 98% 94% 96% I have a workplan that includes an individual development plan (IDP). 93% 75% * My supervisor supports my participation in professional development opportunities. 89% 85% 95% 92% My supervisor provides sufficient feedback regarding my performance. 86% 86% 88% 86% My supervisor provides timely feedback about my performance. 85% 84% 9% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 93% 94% 92% My supervisor treats me with respect. 92% 96% 93% I would recommend Mecklenburg County to others as a good place to work. 9% 92% 92% 89% My co-workers are willing to assist each other. 89% 88% My supervisor treats me fairly. 87% 95% 9% My co-workers are respectful of each other. 89% 87% 86% 88% I am able to openly communicate concerns to my supervisor. 86% 80% 87% Most days I feel good about coming to work. 86% 88% 85% 87% My supervisor encourages an open exchange of ideas. 85% 82% 87% 87% My supervisor encourages creative thinking. 82% 79% 88% 87% My supervisor acknowledges my achievements. 82% 85% 85% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 86% 86% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

82 HLT - Public Health N = 526 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 98% 98% 99% 99% I am comfortable talking about safety hazards with my supervisor. 97% 96% 98% 96% I have received adequate training needed to perform my job safely. 97% 94% 96% 95% I have been trained to effectively identify safety hazards in the workplace. 96% 92% 96% 92%, I feel secure going to my vehicle during regular business hours. 95% 94% 9% 93% Workplace safety is a priority in my department. 95% 96% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93%, I feel secure at my workplace during regular business hours. 94% 93% * 9% My work gives me a feeling of personal accomplishment. 94% 93% 89% 93% I have electronic access to the information I need to do my job well. 93% 86% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 92% I have the necessary technology (hardware and software) to do my job well. 92% 87% 8% 89% I am able to apply skills I learn in trainings to better perform my job. 92% 85% 97% 93%, I am satisfied with the security personnel presence at the facility where I work. 87% 85% My supervisor values me. 2 84% 94% 9% The executive leadership of Mecklenburg County values County employees. 2 88% 88% 80% 85% My supervisor clearly communicates my performance goals. 88% 87% 9% 88% Employees in my division share job knowledge with each other. 88% 84% 8% 89% Information Technology solves my technology problems effectively. 87% 85% 9% 87% The Board of County Commissioners values County employees. 86% 8% 62% 79% The technology (hardware and software) I use on the job is reliable. 86% 80% 64% 83% My supervisor informs me about management decisions that relate to my job. 86% 84% 88% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 84% 78% 94% 83% Information Technology solves my technology problems quickly. 82% 79% 88% 86% My supervisor encourages me to come up with better ways of doing things. 82% 79% 87% 85% My department director values employees in our department. 8% 79% 74% 87% My workload is reasonable. 80% 75% * 8%, I feel secure at my workplace after regular business hours. 76% 7% 86% 77%, I feel secure going to my vehicle after regular business hours. 72% 70% 62% 7% My department director clearly communicates what is going on in my department. 72% 64% 66% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 72

83 HLT - Clinical Services N = 2 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 96% 96% 96% I have a workplan that includes an individual development plan (IDP). 92% 76% My supervisor supports my participation in professional development opportunities. 87% 83% 92% My supervisor provides sufficient feedback regarding my performance. 8% 88% 86% My supervisor provides timely feedback about my performance. 8% 83% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 92% 87% 92% I would recommend Mecklenburg County to others as a good place to work. 92% 92% 89% My supervisor treats me with respect. 89% 9% 93% Most days I feel good about coming to work. 88% 87% 87% My supervisor treats me fairly. 86% 85% 9% My supervisor encourages an open exchange of ideas. 86% 85% 87% My supervisor encourages creative thinking. 84% 8% 87% I am able to openly communicate concerns to my supervisor. 84% 74% 87% My co-workers are willing to assist each other. 80% 85% My co-workers are respectful of each other. 78% 83% 88% My supervisor acknowledges my achievements. 76% 84% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 85% 87% 85% 85% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 73

84 HLT - Clinical Services N = 2 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 99% 99% 99% I have received adequate training needed to perform my job safely. 98% 94% 95% I am comfortable talking about safety hazards with my supervisor. 96% 96% 96% I have been trained to effectively identify safety hazards in the workplace. 96% 95% 92% Workplace safety is a priority in my department. 95% 93% 92% My work gives me a feeling of personal accomplishment. 95% 93% 93% I have electronic access to the information I need to do my job well. 95% 97% 93% I have the necessary technology (hardware and software) to do my job well. 95% 9% 89% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 93% Information Technology solves my technology problems effectively. 92% 87% Information Technology solves my technology problems quickly. 89% 83% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% * 92%, I feel secure going to my vehicle during regular business hours. 89% 93% 93% I am able to apply skills I learn in trainings to better perform my job. 89% 87% 93%, I feel secure at my workplace during regular business hours. 88% 92% 9% Employees in my division share job knowledge with each other. 88% 88% 89% My supervisor clearly communicates my performance goals. 88% 89% 88% The executive leadership of Mecklenburg County values County employees. 2 86% 85% 85% My supervisor informs me about management decisions that relate to my job. 85% 86% 88% The technology (hardware and software) I use on the job is reliable. 85% 86% 83% The Board of County Commissioners values County employees. 83% 8% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 83% 79% 83% My supervisor encourages me to come up with better ways of doing things. 83% 8% 85%, I am satisfied with the security personnel presence at the facility where I work. 82% 88% 85% My supervisor values me. 2 8% 82% 9% My department director values employees in our department. 80% 78% 87% My workload is reasonable. 77% 78% 8% My department director clearly communicates what is going on in my department. 73% 75% 80%, I feel secure at my workplace after regular business hours. 66% 77% 77%, I feel secure going to my vehicle after regular business hours. 57% 76% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 74

85 HLT - Community Health (Other than School Health) N = 3 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 99% 98% 96% I have a workplan that includes an individual development plan (IDP). 97% 88% My supervisor supports my participation in professional development opportunities. 9% 86% 92% My supervisor provides sufficient feedback regarding my performance. 82% 84% 86% My supervisor provides timely feedback about my performance. 8% 8% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 96% 89% My supervisor treats me with respect. 88% 93% I would recommend Mecklenburg County to others as a good place to work. 94% 89% My co-workers are respectful of each other. 87% 85% 88% My supervisor treats me fairly. 86% 8% 9% My supervisor provides the flexibility I need to balance work and personal life. 85% 88% 92% I am able to openly communicate concerns to my supervisor. 82% 78% 87% My supervisor acknowledges my achievements. 79% 85% 86% My supervisor encourages an open exchange of ideas. 78% 77% 87% Most days I feel good about coming to work. 77% 87% My supervisor encourages creative thinking. 73% 75% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 87% 84% 84% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 75

86 HLT - Community Health (Other than School Health) N = 3 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99%, I feel secure at my workplace during regular business hours. 98% 96% 9%, I feel secure going to my vehicle during regular business hours. 98% 95% 93% I have received adequate training needed to perform my job safely. 98% 93% 95% Workplace safety is a priority in my department. 98% 89% 92% The work I do is important. 97% 99% 99% I am comfortable talking about safety hazards with my supervisor. 97% 95% 96% I have electronic access to the information I need to do my job well. 96% 93% Information Technology solves my technology problems effectively. 96% 96% 87%, I am satisfied with the security personnel presence at the facility where I work. 96% 93% 85% I have been trained to effectively identify safety hazards in the workplace. 96% 9% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 92% The technology (hardware and software) I use on the job is reliable. 93% 87% 83% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 93% Information Technology solves my technology problems quickly. 92% 87% 86% I have the necessary technology (hardware and software) to do my job well. 89% Employees in my division share job knowledge with each other. 8% 89% I am able to apply skills I learn in trainings to better perform my job. 89% 8% 93% My supervisor values me. 2 89% 83% 9% The Board of County Commissioners values County employees. 87% 79% 79% My work gives me a feeling of personal accomplishment. 86% 9% 93% The executive leadership of Mecklenburg County values County employees. 2 84% 85% My supervisor informs me about management decisions that relate to my job. 84% 83% 88% My supervisor clearly communicates my performance goals. 84% 82% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 83% 77% 83% My department director values employees in our department. 83% 82% 87% My workload is reasonable. 79% 8% 8% My supervisor encourages me to come up with better ways of doing things. 74% 76% 85%, I feel secure at my workplace after regular business hours. 7% 70% 77% My department director clearly communicates what is going on in my department. 70% 58% 80%, I feel secure going to my vehicle after regular business hours. 69% 67% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 76

87 HLT - Environmental Health N = 66 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 95% 94% 92% 96% My supervisor supports my participation in professional development opportunities. 9% 92% 98% 92% My supervisor provides sufficient feedback regarding my performance. 87% 83% 89% 86% I have a workplan that includes an individual development plan (IDP). 85% 80% * My supervisor provides timely feedback about my performance. 8% 85% 93% 85% Employee Motivation & Satisfaction My co-workers are respectful of each other. 92% 82% 88% My supervisor provides the flexibility I need to balance work and personal life. 96% 92% 92% My co-workers are willing to assist each other. 89% 9% 82% My supervisor treats me with respect. 89% 87% 96% 93% My supervisor treats me fairly. 89% 94% 96% 9% I am able to openly communicate concerns to my supervisor. 88% 85% 94% 87% My supervisor acknowledges my achievements. 84% 87% 83% 86% My supervisor encourages an open exchange of ideas. 84% 83% 9% 87% Most days I feel good about coming to work. 80% 75% 80% 87% My supervisor encourages creative thinking. 77% 88% 89% 87% I would recommend Mecklenburg County to others as a good place to work. 77% 84% 88% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 80% 93% 87% 88% 88% 87% 85% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 77

88 HLT - Environmental Health N = 66 Supplemental Information FY4 FY3 County Questions I have received adequate training needed to perform my job safely. 00% 96% 98% 95% The work I do is important. 98% 98% 98% 99% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 97% * * 99% My work gives me a feeling of personal accomplishment. 97% 88% 89% 93% I am comfortable talking about safety hazards with my supervisor. 97% 98% 98% 96% I have been trained to effectively identify safety hazards in the workplace. 97% 94% 98% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 93%, I feel secure at my workplace during regular business hours. 93% * 9%, I am satisfied with the security personnel presence at the facility where I work. 93% 88% 94% 85% Workplace safety is a priority in my department. 93% 87% 94% 92%, I feel secure going to my vehicle during regular business hours. 92% 92% 92% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% * * 92% My supervisor values me. 2 95% 9% My supervisor clearly communicates my performance goals. 87% 93% 88% I am able to apply skills I learn in trainings to better perform my job. 89% 92% 00% 93% I have the necessary technology (hardware and software) to do my job well. 87% 73% 7% 89% I have electronic access to the information I need to do my job well. 85% 83% 78% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 83% 96% 00% 83% My supervisor informs me about management decisions that relate to my job. 79% 82% 88% 88% My supervisor encourages me to come up with better ways of doing things. 75% 78% 87% 85% The technology (hardware and software) I use on the job is reliable. 73% 69% 45% 83% Employees in my division share job knowledge with each other. 7% 79% 76% 89%, I feel secure at my workplace after regular business hours. 69% 67% 88% 77% The executive leadership of Mecklenburg County values County employees. 2 69% 86% 78% 85% My workload is reasonable. 67% 53% * 8% My department director values employees in our department. 6% 70% 65% 87%, I feel secure going to my vehicle after regular business hours. 60% 52% 64% 7% The Board of County Commissioners values County employees. 54% 6% 67% 79% My department director clearly communicates what is going on in my department. 52% 58% 56% 80% Information Technology solves my technology problems effectively. 50% 7% 88% 87% Information Technology solves my technology problems quickly. 36% 7% 84% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 78

89 HLT - Informatics & Administration N = 68 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor provides sufficient feedback regarding my performance. 88% 83% 86% My supervisor provides timely feedback about my performance. 88% 82% 85% My supervisor supports my participation in professional development opportunities. 85% 77% 92% I have a workplan that includes an individual development plan (IDP). 73% 76% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 87% 92% I would recommend Mecklenburg County to others as a good place to work. 95% 96% 89% My supervisor treats me with respect. 94% 87% 93% My supervisor treats me fairly. 94% 87% 9% Most days I feel good about coming to work. 92% 86% 87% My co-workers are respectful of each other. 9% 8% 88% I am able to openly communicate concerns to my supervisor. 85% 78% 87% My co-workers are willing to assist each other. 84% 84% My supervisor acknowledges my achievements. 82% 78% 86% My supervisor encourages an open exchange of ideas. 80% 73% 87% My supervisor encourages creative thinking. 78% 65% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 84% 87% 82% 88% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 79

90 HLT - Informatics & Administration N = 68 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 96% 99% I am comfortable talking about safety hazards with my supervisor. 98% 9% 96% I have electronic access to the information I need to do my job well. 98% 89% 93%, I feel secure going to my vehicle during regular business hours. 97% 95% 93% I have the necessary technology (hardware and software) to do my job well. 97% 87% 89%, I feel secure at my workplace during regular business hours. 97% 95% 9% The executive leadership of Mecklenburg County values County employees. 2 94% 85% The Board of County Commissioners values County employees. 94% 85% 79% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * 92% Workplace safety is a priority in my department. 93% 88% 92% My work gives me a feeling of personal accomplishment. 92% 94% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% * 93% My supervisor values me. 2 92% 76% 9% I have received adequate training needed to perform my job safely. 92% 93% 95% Information Technology solves my technology problems effectively. 92% 93% 87% The technology (hardware and software) I use on the job is reliable. 92% 77% 83% I have been trained to effectively identify safety hazards in the workplace. 9% 92% I am able to apply skills I learn in trainings to better perform my job. 9% 79% 93%, I am satisfied with the security personnel presence at the facility where I work. 9% 85% Information Technology solves my technology problems quickly. 83% 86% My workload is reasonable. 89% 83% 8% Employees in my division share job knowledge with each other. 88% 75% 89% My supervisor informs me about management decisions that relate to my job. 87% 74% 88%, I feel secure at my workplace after regular business hours. 86% 76% 77%, I feel secure going to my vehicle after regular business hours. 84% 74% 7% My supervisor clearly communicates my performance goals. 84% 85% 88% My department director values employees in our department. 83% 79% 87% My department director clearly communicates what is going on in my department. 80% 70% 80% My supervisor encourages me to come up with better ways of doing things. 80% 70% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 76% 66% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 80

91 HLT - School Health N = 58 Enterprise Scorecard Measures Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 99% 63% My supervisor annually assesses progress on my individual development plan., 3 98% 96% 96% My supervisor provides timely feedback about my performance. 9% 85% My supervisor supports my participation in professional development opportunities. 9% 92% My supervisor provides sufficient feedback regarding my performance. 86% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 97% 00% My supervisor provides the flexibility I need to balance work and personal life. 97% 96% 92% My supervisor treats me with respect. 97% 95% 93% My supervisor treats me fairly. 95% 97% 9% My co-workers are respectful of each other. 95% 99% 88% I would recommend Mecklenburg County to others as a good place to work. 94% 94% 89% I am able to openly communicate concerns to my supervisor. 9% 88% 87% My supervisor encourages an open exchange of ideas. 9% 86% 87% Most days I feel good about coming to work. 93% 87% My supervisor encourages creative thinking. 86% 87% My supervisor acknowledges my achievements. 88% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 93% 93% 86% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 8

92 HLT - School Health N = 58 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% I am comfortable talking about safety hazards with my supervisor. 99% 99% 96%, I feel secure going to my vehicle during regular business hours. 99% 96% 93% The executive leadership of Mecklenburg County values County employees. 2 99% 92% 85% The work I do is important. 98% 99% 99% I have received adequate training needed to perform my job safely. 98% 94% 95% My work gives me a feeling of personal accomplishment. 97% 97% 93% The Board of County Commissioners values County employees. 97% 9% 79% I have been trained to effectively identify safety hazards in the workplace. 97% 9% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% * 92% I am able to apply skills I learn in trainings to better perform my job. 97% 92% 93%, I feel secure at my workplace during regular business hours. 96% 9% My supervisor values me. 2 95% 9% Workplace safety is a priority in my department. 94% 9% 92% Employees in my division share job knowledge with each other. 94% 93% 89% My supervisor clearly communicates my performance goals. 93% 9% 88% I have the necessary technology (hardware and software) to do my job well. 93% 89% 89%, I am satisfied with the security personnel presence at the facility where I work. 93% 79% 85% I have electronic access to the information I need to do my job well. 9% 89% 93% My supervisor encourages me to come up with better ways of doing things. 9% 87% 85% My supervisor informs me about management decisions that relate to my job. 9% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 83% My department director values employees in our department. 89% 86% 87% Information Technology solves my technology problems effectively. 89% 72% 87%, I feel secure going to my vehicle after regular business hours. 87% 7% 7%, I feel secure at my workplace after regular business hours. 86% 66% 77% The technology (hardware and software) I use on the job is reliable. 85% 78% 83% Information Technology solves my technology problems quickly. 85% 68% 86% My workload is reasonable. 84% 75% 8% My department director clearly communicates what is going on in my department. 76% 58% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 82

93 HRS - Human Resources N = 42 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 00% 93% 92% I have a workplan that includes an individual development plan (IDP). 97% 93% My supervisor annually assesses progress on my individual development plan., 3 97% 00% 96% My supervisor provides timely feedback about my performance. 80% 86% 85% My supervisor provides sufficient feedback regarding my performance. 78% 86% 86% Employee Motivation & Satisfaction My co-workers are respectful of each other. 00% 93% 88% My supervisor treats me with respect. 98% 96% 93% My co-workers are willing to assist each other. 98% 97% My supervisor provides the flexibility I need to balance work and personal life. 95% 97% 92% My supervisor encourages creative thinking. 86% 87% I would recommend Mecklenburg County to others as a good place to work. 89% My supervisor encourages an open exchange of ideas. 87% My supervisor treats me fairly. 88% 83% 9% Most days I feel good about coming to work. 88% 89% 87% I am able to openly communicate concerns to my supervisor. 86% 83% 87% My supervisor acknowledges my achievements. 83% 86% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 9% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 83

94 HRS - Human Resources N = 42 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% The work I do is important. 98% 00% 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 98% * 93% I am able to apply skills I learn in trainings to better perform my job. 97% 96% 93%, I am satisfied with the security personnel presence at the facility where I work. 97% 85% Employees in my division share job knowledge with each other. 95% 70% 89% I have electronic access to the information I need to do my job well. 95% 97% 93%, I feel secure going to my vehicle during regular business hours. 95% 97% 93% I have the necessary technology (hardware and software) to do my job well. 95% 83% 89% I am comfortable talking about safety hazards with my supervisor. 95% 93% 96%, I feel secure at my workplace during regular business hours. 92% 93% 9% My supervisor informs me about management decisions that relate to my job. 86% 88% Information Technology solves my technology problems effectively. 63% 87% The executive leadership of Mecklenburg County values County employees. 2 89% 83% 85% My work gives me a feeling of personal accomplishment. 88% 87% 93% My supervisor values me. 2 88% 9% Information Technology solves my technology problems quickly. 87% 62% 86% The technology (hardware and software) I use on the job is reliable. 87% 67% 83% My supervisor encourages me to come up with better ways of doing things. 86% 86% 85% My department director values employees in our department. 85% 89% 87% The Board of County Commissioners values County employees. 83% 76% 79% I have received adequate training needed to perform my job safely. 8% 87% 95% Workplace safety is a priority in my department. 80% 70% 92% My supervisor clearly communicates my performance goals. 79% 86% 88% My workload is reasonable. 77% 93% 8%, I feel secure at my workplace after regular business hours. 77% 77% 77% My department director clearly communicates what is going on in my department. 68% 63% 80%, I feel secure going to my vehicle after regular business hours. 68% 64% 7% I have been trained to effectively identify safety hazards in the workplace. 50% 64% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 32% 4% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 84

95 IST - Information Technology N = 98 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 97% 96% My supervisor supports my participation in professional development opportunities. 9% 92% I have a workplan that includes an individual development plan (IDP). 89% My supervisor provides sufficient feedback regarding my performance. 88% 86% My supervisor provides timely feedback about my performance. 88% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 98% My co-workers are respectful of each other. 97% 88% My supervisor provides the flexibility I need to balance work and personal life. 96% 92% My supervisor treats me with respect. 95% 93% My supervisor treats me fairly. 94% 9% My supervisor acknowledges my achievements. 92% 86% I am able to openly communicate concerns to my supervisor. 92% 87% My supervisor encourages an open exchange of ideas. 92% 87% My supervisor encourages creative thinking. 9% 87% Most days I feel good about coming to work. 88% 87% I would recommend Mecklenburg County to others as a good place to work. 84% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 9% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 85

96 IST - Information Technology N = 98 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% I have electronic access to the information I need to do my job well. 99% 93% I am comfortable talking about safety hazards with my supervisor. 99% 96% The work I do is important. 98% 99% Information Technology solves my technology problems effectively. 98% 87% Information Technology solves my technology problems quickly. 98% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 98% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% 93%, I feel secure at my workplace during regular business hours. 96% 9% I have received adequate training needed to perform my job safely. 95% 95% Workplace safety is a priority in my department. 95% 92% My supervisor values me. 2 95% 9% My supervisor informs me about management decisions that relate to my job. 94% 88% I have the necessary technology (hardware and software) to do my job well. 93% 89% I have been trained to effectively identify safety hazards in the workplace. 93% 92% The technology (hardware and software) I use on the job is reliable. 93% 83%, I feel secure going to my vehicle during regular business hours. 93% 93%, I am satisfied with the security personnel presence at the facility where I work. 9% 85% My work gives me a feeling of personal accomplishment. 9% 93% My workload is reasonable. 89% 8% I am able to apply skills I learn in trainings to better perform my job. 89% 93% My supervisor encourages me to come up with better ways of doing things. 89% 85% My supervisor clearly communicates my performance goals. 88% 88% Employees in my division share job knowledge with each other. 87% 89% My department director values employees in our department. 86% 87% The executive leadership of Mecklenburg County values County employees. 2 82% 85% The Board of County Commissioners values County employees. 75% 79% My department director clearly communicates what is going on in my department. 75% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 83%, I feel secure at my workplace after regular business hours. 70% 77%, I feel secure going to my vehicle after regular business hours. 67% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 86

97 IST - Applications and Databases N = 33 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 97% 96% 92% 92% My supervisor provides sufficient feedback regarding my performance. 94% 88% 92% 86% My supervisor provides timely feedback about my performance. 94% 88% 92% 85% I have a workplan that includes an individual development plan (IDP). 93% 96% * Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My co-workers are willing to assist each other. 00% 96% 00% My supervisor treats me with respect. 97% 00% 92% 93% My supervisor treats me fairly. 97% 92% 96% 9% My co-workers are respectful of each other. 97% 88% 96% 88% My supervisor encourages an open exchange of ideas. 97% 96% 88% 87% I am able to openly communicate concerns to my supervisor. 94% 92% 88% 87% My supervisor encourages creative thinking. 94% 92% 88% 87% My supervisor acknowledges my achievements. 94% 92% 92% 86% Most days I feel good about coming to work. 92% 85% 87% I would recommend Mecklenburg County to others as a good place to work. 82% 77% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 94% 95% 9% 93% 95% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 87

98 IST - Applications and Databases N = 33 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 96% 96% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have electronic access to the information I need to do my job well. 00% 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Information Technology solves my technology problems effectively. 00% 00% 00% 87% Information Technology solves my technology problems quickly. 00% 00% 00% 86% My supervisor encourages me to come up with better ways of doing things. 97% 92% 92% 85% My workload is reasonable. 97% 92% * 8% My supervisor values me. 2 97% 96% 88% 9% My supervisor informs me about management decisions that relate to my job. 97% 88% 92% 88%, I feel secure at my workplace during regular business hours. 96% 96% * 9% Workplace safety is a priority in my department. 96% 95% 92% I have received adequate training needed to perform my job safely. 96% 00% 95% 95% I have been trained to effectively identify safety hazards in the workplace. 96% 83% 89% 92% My work gives me a feeling of personal accomplishment. 94% 88% 92% 93% Employees in my division share job knowledge with each other. 94% 96% 88% 89% My supervisor clearly communicates my performance goals. 94% 88% 96% 88% I am able to apply skills I learn in trainings to better perform my job. 94% 88% 92% 93% I have the necessary technology (hardware and software) to do my job well. 94% 96% 96% 89%, I feel secure going to my vehicle during regular business hours. 93% 92% 96% 93% My department director values employees in our department. 93% 86% 8% 87% The technology (hardware and software) I use on the job is reliable. 96% 00% 83%, I am satisfied with the security personnel presence at the facility where I work. 89% 96% 88% 85% My department director clearly communicates what is going on in my department. 86% 88% 82% 80% The Board of County Commissioners values County employees. 86% 80% 67% 79% The executive leadership of Mecklenburg County values County employees. 2 80% 84% 75% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 58% 82% 83%, I feel secure at my workplace after regular business hours. 63% 65% 75% 77%, I feel secure going to my vehicle after regular business hours. 58% 63% 64% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 88

99 Enterprise Scorecard Measures IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project Management) N = 23 Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 96% My supervisor supports my participation in professional development opportunities. 92% My supervisor provides timely feedback about my performance. 89% 85% I have a workplan that includes an individual development plan (IDP). 89% My supervisor provides sufficient feedback regarding my performance. 85% 86% Employee Motivation & Satisfaction My co-workers are respectful of each other. 00% 88% My supervisor acknowledges my achievements. 00% 86% My co-workers are willing to assist each other. 95% My supervisor treats me with respect. 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 95% 92% My supervisor treats me fairly. 95% 9% My supervisor encourages creative thinking. 87% I am able to openly communicate concerns to my supervisor. 89% 87% Most days I feel good about coming to work. 86% 87% I would recommend Mecklenburg County to others as a good place to work. 85% 89% My supervisor encourages an open exchange of ideas. 85% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 9% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 89

100 IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project N = 23 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% The work I do is important. 95% 99% I have electronic access to the information I need to do my job well. 95% 93%, I feel secure at my workplace during regular business hours. 95% 9% I have the necessary technology (hardware and software) to do my job well. 95% 89% My supervisor values me. 2 95% 9% The technology (hardware and software) I use on the job is reliable. 95% 83% I have received adequate training needed to perform my job safely. 95% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% 93% My supervisor informs me about management decisions that relate to my job. 95% 88% I have been trained to effectively identify safety hazards in the workplace. 94% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 92% My department director values employees in our department. 94% 87% I am able to apply skills I learn in trainings to better perform my job. 93%, I feel secure going to my vehicle during regular business hours. 93% Information Technology solves my technology problems effectively. 87% Information Technology solves my technology problems quickly. 86% Workplace safety is a priority in my department. 89% 92%, I am satisfied with the security personnel presence at the facility where I work. 89% 85% Employees in my division share job knowledge with each other. 85% 89% My supervisor encourages me to come up with better ways of doing things. 85% 85% My supervisor clearly communicates my performance goals. 84% 88% My department director clearly communicates what is going on in my department. 83% 80%, I feel secure at my workplace after regular business hours. 82% 77% My work gives me a feeling of personal accomplishment. 8% 93% My workload is reasonable. 8% 8% The executive leadership of Mecklenburg County values County employees. 2 80% 85% The Board of County Commissioners values County employees. 68% 79%, I feel secure going to my vehicle after regular business hours. 67% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 58% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 90

101 IST - Customer Support Center N = 9 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 92% 96% I have a workplan that includes an individual development plan (IDP). 86% My supervisor supports my participation in professional development opportunities. 83% 92% My supervisor provides sufficient feedback regarding my performance. 75% 86% My supervisor provides timely feedback about my performance. 69% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 94% My co-workers are respectful of each other. 94% 88% My supervisor treats me with respect. 89% 93% My supervisor provides the flexibility I need to balance work and personal life. 89% 92% I am able to openly communicate concerns to my supervisor. 89% 87% My supervisor treats me fairly. 88% 9% My supervisor encourages an open exchange of ideas. 88% 87% My supervisor encourages creative thinking. 88% 87% My supervisor acknowledges my achievements. 83% 86% I would recommend Mecklenburg County to others as a good place to work. 82% 89% Most days I feel good about coming to work. 8% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 8% 88% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

102 IST - Customer Support Center N = 9 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% I have electronic access to the information I need to do my job well. 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 93%, I feel secure at my workplace during regular business hours. 00% 9% I have the necessary technology (hardware and software) to do my job well. 00% 89% Information Technology solves my technology problems effectively. 00% 87% Information Technology solves my technology problems quickly. 00% 86% The technology (hardware and software) I use on the job is reliable. 00% 83% The work I do is important. 94% 99% I am comfortable talking about safety hazards with my supervisor. 94% 96% My supervisor informs me about management decisions that relate to my job. 94% 88%, I am satisfied with the security personnel presence at the facility where I work. 94% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% 93% I have received adequate training needed to perform my job safely. 93% 95% Workplace safety is a priority in my department. 93% 92% My supervisor values me. 2 88% 9% The executive leadership of Mecklenburg County values County employees. 2 88% 85% My department director values employees in our department. 87% 87% I have been trained to effectively identify safety hazards in the workplace. 86% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 83% My work gives me a feeling of personal accomplishment. 83% 93% Employees in my division share job knowledge with each other. 83% 89% My workload is reasonable. 83% 8%, I feel secure going to my vehicle after regular business hours. 82% 7% The Board of County Commissioners values County employees. 80% 79% My supervisor clearly communicates my performance goals. 76% 88% I am able to apply skills I learn in trainings to better perform my job. 75% 93% My supervisor encourages me to come up with better ways of doing things. 75% 85%, I feel secure at my workplace after regular business hours. 75% 77% My department director clearly communicates what is going on in my department. 64% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 92

103 IST - Networks, Servers, Telecommunications and Security N = 23 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 94% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 9% 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 9% 89% 83% 86% My supervisor provides timely feedback about my performance. 9% 95% 78% 85% I have a workplan that includes an individual development plan (IDP). 86% 94% * Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 00% My supervisor treats me with respect. 96% 00% 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 96% 00% 00% 92% My co-workers are respectful of each other. 96% 80% 96% 88% I am able to openly communicate concerns to my supervisor. 96% 95% 9% 87% My supervisor encourages an open exchange of ideas. 96% 00% 00% 87% My supervisor treats me fairly. 95% 00% 00% 9% Most days I feel good about coming to work. 9% 95% 88% 87% My supervisor encourages creative thinking. 9% 00% 96% 87% My supervisor acknowledges my achievements. 9% 95% 9% 86% I would recommend Mecklenburg County to others as a good place to work. 76% 89% 79% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 96% 9% 94% 95% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 93

104 IST - Networks, Servers, Telecommunications and Security N = 23 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have electronic access to the information I need to do my job well. 00% 94% 96% 93% My work gives me a feeling of personal accomplishment. 00% 00% 96% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 93% 86% 92% Information Technology solves my technology problems effectively. 00% 88% 00% 87% Information Technology solves my technology problems quickly. 00% 00% 00% 86% My supervisor values me. 2 96% 00% 92% 9% I have received adequate training needed to perform my job safely. 95% 93% 86% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93% I have been trained to effectively identify safety hazards in the workplace. 95% 73% 7% 92% I am able to apply skills I learn in trainings to better perform my job. 9% 9% 93% The technology (hardware and software) I use on the job is reliable. 9% 00% 87% 83% My workload is reasonable. 9% 89% * 8%, I feel secure going to my vehicle during regular business hours. 9% 94% 78% 93%, I feel secure at my workplace during regular business hours. 9% 88% * 9% My supervisor informs me about management decisions that relate to my job. 9% 89% 9% 88% My supervisor clearly communicates my performance goals. 9% 95% 78% 88%, I am satisfied with the security personnel presence at the facility where I work. 9% 88% 74% 85% My supervisor encourages me to come up with better ways of doing things. 9% 00% 9% 85% I have the necessary technology (hardware and software) to do my job well. 87% 94% 88% 89% The executive leadership of Mecklenburg County values County employees. 2 82% 68% 65% 85% Employees in my division share job knowledge with each other. 8% 70% 74% 89% My department director values employees in our department. 7% 70% 57% 87% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 75% 58% 83% The Board of County Commissioners values County employees. 67% 65% 59% 79%, I feel secure at my workplace after regular business hours. 64% 38% 74% 77%, I feel secure going to my vehicle after regular business hours. 64% 3% 68% 7% My department director clearly communicates what is going on in my department. 6% 50% 38% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 94

105 LIB - Public Library N = 409 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 98% 98% 99% 96% I have a workplan that includes an individual development plan (IDP). 98% 97% * My supervisor supports my participation in professional development opportunities. 95% 97% 96% 92% My supervisor provides timely feedback about my performance. 88% 88% 9% 85% My supervisor provides sufficient feedback regarding my performance. 88% 92% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 94% 93% 96% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 93% 95% 92% My co-workers are willing to assist each other. 92% 97% Most days I feel good about coming to work. 92% 93% 93% 87% My supervisor encourages creative thinking. 92% 89% 94% 87% My supervisor treats me fairly. 9% 93% 96% 9% My supervisor encourages an open exchange of ideas. 89% 94% 87% My supervisor acknowledges my achievements. 86% 9% 93% 86% I am able to openly communicate concerns to my supervisor. 86% 88% 9% 87% My co-workers are respectful of each other. 83% 87% 93% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 95% 94% 94% 94% 9% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 95

106 LIB - Public Library N = 409 Supplemental Information FY4 FY3 County Questions The work I do is important. 98% 98% 97% 99% I am able to apply skills I learn in trainings to better perform my job. 98% 96% 94% 93%, I feel secure going to my vehicle during regular business hours. 97% 94% 96% 93% I am comfortable talking about safety hazards with my supervisor. 97% 95% 99% 96% I have received adequate training needed to perform my job safely. 95% 96% 96% 95% My work gives me a feeling of personal accomplishment. 94% 95% 94% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% I have electronic access to the information I need to do my job well. 93% 94% 88% 93% Employees in my division share job knowledge with each other. 92% 9% 96% 89% Workplace safety is a priority in my department. 92% 92% 96% 92% My supervisor informs me about management decisions that relate to my job. 92% 92% 92% 88% My workload is reasonable. 92% 94% * 8%, I feel secure at my workplace during regular business hours. 92% * 9% My supervisor clearly communicates my performance goals. 92% 92% 92% 88% My supervisor values me. 2 9% 9% 94% 9% My department director values employees in our department. 9% 93% 94% 87% My supervisor encourages me to come up with better ways of doing things. 9% 89% 9% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 94% 9% 83% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% * * 92% I have been trained to effectively identify safety hazards in the workplace. 88% 88% 8% 92% My department director clearly communicates what is going on in my department. 88% 88% 87% 80%, I feel secure going to my vehicle after regular business hours. 86% 82% 87% 7%, I feel secure at my workplace after regular business hours. 85% 83% 77% I have the necessary technology (hardware and software) to do my job well. 84% 77% 7% 89%, I am satisfied with the security personnel presence at the facility where I work. 82% 78% 88% 85% The technology (hardware and software) I use on the job is reliable. 82% 77% 75% 83% Information Technology solves my technology problems effectively. 79% 87% 86% 87% Information Technology solves my technology problems quickly. 75% 85% 83% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 96

107 LUE - Land Use & Environmental Services Agency N = 344 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 97% 96% 96% 96% My supervisor supports my participation in professional development opportunities. 9% 92% 92% I have a workplan that includes an individual development plan (IDP). 9% 94% * My supervisor provides sufficient feedback regarding my performance. 86% 87% 86% My supervisor provides timely feedback about my performance. 84% 88% 86% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 96% 97% 94% 92% My supervisor treats me with respect. 93% 94% 95% 93% My co-workers are willing to assist each other. 92% 9% 92% My supervisor treats me fairly. 92% 94% 94% 9% My co-workers are respectful of each other. 9% 9% 9% 88% I am able to openly communicate concerns to my supervisor. 89% 92% 89% 87% Most days I feel good about coming to work. 89% 86% 9% 87% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 92% 89% My supervisor encourages an open exchange of ideas. 88% 9% 88% 87% My supervisor acknowledges my achievements. 87% 9% 89% 86% My supervisor encourages creative thinking. 86% 89% 89% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 9% 9% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 97

108 LUE - Land Use & Environmental Services Agency N = 344 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 99% 99% 99% 99% I have received adequate training needed to perform my job safely. 98% 98% 98% 95% I have been trained to effectively identify safety hazards in the workplace. 97% 97% 97% 92% I am comfortable talking about safety hazards with my supervisor. 96% 97% 96% 96% My work gives me a feeling of personal accomplishment. 95% 92% 93% 93% Workplace safety is a priority in my department. 95% 95% 95% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93%, I feel secure going to my vehicle during regular business hours. 94% 95% 96% 93%, I feel secure at my workplace during regular business hours. 93% 93% * 9% I am able to apply skills I learn in trainings to better perform my job. 93% 89% 87% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 92% My supervisor values me. 2 92% 9% 88% 9% I have electronic access to the information I need to do my job well. 9% 93% 89% 93% Employees in my division share job knowledge with each other. 89% 92% 89% My department director values employees in our department. 89% 86% 86% 87%, I am satisfied with the security personnel presence at the facility where I work. 89% 87% 85% My supervisor clearly communicates my performance goals. 88% 9% 9% 88% I have the necessary technology (hardware and software) to do my job well. 87% 86% 84% 89% My supervisor informs me about management decisions that relate to my job. 85% 86% 88% 88% My department director clearly communicates what is going on in my department. 85% 79% 78% 80% My supervisor encourages me to come up with better ways of doing things. 85% 85% 84% 85% My workload is reasonable. 83% 80% * 8% The executive leadership of Mecklenburg County values County employees. 2 82% 83% 8% 85% The technology (hardware and software) I use on the job is reliable. 79% 85% 8% 83% Information Technology solves my technology problems effectively. 79% 78% 84% 87% I have received info about what to do in the event of an emergency (tornado, bomb threat). 78% 87% 83% 83% Information Technology solves my technology problems quickly. 77% 72% 78% 86%, I feel secure at my workplace after regular business hours. 74% 76% 89% 77% The Board of County Commissioners values County employees. 69% 63% 72% 79%, I feel secure going to my vehicle after regular business hours. 65% 65% 76% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 98

109 LUE - Air Quality N = 22 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 95% 00% 92% My supervisor provides sufficient feedback regarding my performance. 9% 95% 95% 86% I have a workplan that includes an individual development plan (IDP). 89% 95% * My supervisor provides timely feedback about my performance. 86% 00% 85% My supervisor annually assesses progress on my individual development plan., 3 8% 94% 92% 96% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 00% 00% My co-workers are respectful of each other. 00% 00% 00% 88% My supervisor treats me with respect. 95% 00% 93% My supervisor treats me fairly. 95% 95% 00% 9% My supervisor encourages an open exchange of ideas. 95% 86% 95% 87% I am able to openly communicate concerns to my supervisor. 95% 86% 95% 87% My supervisor provides the flexibility I need to balance work and personal life. 9% 95% 00% 92% My supervisor encourages creative thinking. 9% 86% 95% 87% My supervisor acknowledges my achievements. 9% 00% 86% Most days I feel good about coming to work. 00% 87% I would recommend Mecklenburg County to others as a good place to work. 8% 95% 00% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 93% 89% 99% 92% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 99

110 LUE - Air Quality N = 22 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 95% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have electronic access to the information I need to do my job well. 00% 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% My supervisor clearly communicates my performance goals. 00% 00% 88% My department director values employees in our department. 00% 00% 00% 87% My department director clearly communicates what is going on in my department. 00% 95% 00% 80% I have received adequate training needed to perform my job safely. 95% 00% 00% 95% My work gives me a feeling of personal accomplishment. 95% 9% 93% Workplace safety is a priority in my department. 95% 95% 00% 92%, I feel secure at my workplace during regular business hours. 95% 00% * 9% My supervisor values me. 2 95% 89% 00% 9% My supervisor informs me about management decisions that relate to my job. 95% 84% 88% The executive leadership of Mecklenburg County values County employees. 2 95% 9% 85% I am able to apply skills I learn in trainings to better perform my job. 9% 95% 00% 93%, I feel secure going to my vehicle during regular business hours. 9% 95% 95% 93%, I am satisfied with the security personnel presence at the facility where I work. 9% 74% 9% 85% My supervisor encourages me to come up with better ways of doing things. 9% 95% 85% My workload is reasonable. 9% 80% * 8% Employees in my division share job knowledge with each other. 95% 00% 89% I have the necessary technology (hardware and software) to do my job well. 86% 00% 89% The technology (hardware and software) I use on the job is reliable. 86% 00% 83% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 95% 83% 83% Information Technology solves my technology problems effectively. 77% 86% 87% Information Technology solves my technology problems quickly. 68% 86% 8% 86% The Board of County Commissioners values County employees. 56% 75% 73% 79%, I feel secure at my workplace after regular business hours. 45% 58% 84% 77%, I feel secure going to my vehicle after regular business hours. 24% 37% 53% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 00

111 LUE - Code Enforcement N = 52 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 99% 98% 96% I have a workplan that includes an individual development plan (IDP). 96% 93% * My supervisor supports my participation in professional development opportunities. 86% 8% 92% My supervisor provides sufficient feedback regarding my performance. 89% 89% 84% 86% My supervisor provides timely feedback about my performance. 88% 88% 8% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 95% 95% 9% 92% My co-workers are willing to assist each other. 94% 92% 93% My co-workers are respectful of each other. 94% 9% 9% 88% My supervisor treats me with respect. 93% 94% 94% 93% My supervisor treats me fairly. 93% 92% 92% 9% My supervisor encourages an open exchange of ideas. 9% 9% 82% 87% I am able to openly communicate concerns to my supervisor. 9% 83% 87% My supervisor acknowledges my achievements. 88% 84% 86% My supervisor encourages creative thinking. 88% 87% 83% 87% Most days I feel good about coming to work. 87% 80% 86% 87% I would recommend Mecklenburg County to others as a good place to work. 80% 8% 89% Average Scores Trend (FY3 - ) County Target (84%) 00% 86% 9% 92% 88% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 0

112 LUE - Code Enforcement N = 52 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% I have received adequate training needed to perform my job safely. 00% 97% 99% 95% The work I do is important. 99% 99% 99% 99% I have been trained to effectively identify safety hazards in the workplace. 99% 97% 96% 92% My work gives me a feeling of personal accomplishment. 97% 92% 94% 93% Workplace safety is a priority in my department. 96% 95% 96% 92% Employees in my division share job knowledge with each other. 95% 94% 93% 89% I am comfortable talking about safety hazards with my supervisor. 95% 97% 95% 96%, I feel secure going to my vehicle during regular business hours. 95% 96% 99% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 92%, I feel secure at my workplace during regular business hours. 93% * 9%, I am satisfied with the security personnel presence at the facility where I work. 93% 89% 96% 85% My supervisor values me. 2 92% 88% 82% 9% My supervisor clearly communicates my performance goals. 9% 88% 88% I am able to apply skills I learn in trainings to better perform my job. 8% 78% 93% I have electronic access to the information I need to do my job well. 89% 96% 8% 93% My supervisor informs me about management decisions that relate to my job. 86% 87% 83% 88% I have the necessary technology (hardware and software) to do my job well. 85% 88% 77% 89% My supervisor encourages me to come up with better ways of doing things. 85% 77% 76% 85% Information Technology solves my technology problems effectively. 84% 80% 76% 87% My department director clearly communicates what is going on in my department. 84% 74% 67% 80% Information Technology solves my technology problems quickly. 83% 75% 69% 86%, I feel secure at my workplace after regular business hours. 83% 86% 92% 77% My department director values employees in our department. 82% 73% 75% 87% My workload is reasonable. 79% 76% * 8%, I feel secure going to my vehicle after regular business hours. 75% 78% 86% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 75% 79% 76% 83% The technology (hardware and software) I use on the job is reliable. 73% 85% 69% 83% The executive leadership of Mecklenburg County values County employees. 2 69% 73% 75% 85% The Board of County Commissioners values County employees. 59% 54% 68% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 02

113 LUE - Geospatial Information Systems N = 38 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 94% 92% 97% 92% My supervisor annually assesses progress on my individual development plan., 3 00% 95% 96% My supervisor provides sufficient feedback regarding my performance. 82% 96% 96% 86% My supervisor provides timely feedback about my performance. 82% 92% 96% 85% I have a workplan that includes an individual development plan (IDP). 8% 78% * Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% I would recommend Mecklenburg County to others as a good place to work. 97% 92% 97% 89% My supervisor treats me fairly. 95% 96% 97% 9% My co-workers are willing to assist each other. 95% 9% 97% My co-workers are respectful of each other. 92% 88% 87% 88% Most days I feel good about coming to work. 92% 88% 00% 87% I am able to openly communicate concerns to my supervisor. 92% 00% 97% 87% My supervisor encourages an open exchange of ideas. 92% 96% 96% 87% My supervisor encourages creative thinking. 92% 96% 96% 87% My supervisor acknowledges my achievements. 86% 00% 00% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 96% 9% 86% 97% 95% 94% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 03

114 LUE - Geospatial Information Systems N = 38 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 97% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% 96% I am able to apply skills I learn in trainings to better perform my job. 00% 92% 97% 93% My work gives me a feeling of personal accomplishment. 97% 96% 97% 93%, I feel secure at my workplace during regular business hours. 97% 96% * 9%, I feel secure going to my vehicle during regular business hours. 97% 96% 00% 93% My workload is reasonable. 97% 96% * 8% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 93% Workplace safety is a priority in my department. 97% 93% 92% I have electronic access to the information I need to do my job well. 94% 95% 00% 93% My supervisor encourages me to come up with better ways of doing things. 92% 96% 96% 85% My supervisor values me. 2 9% 96% 93% 9% My department director values employees in our department. 9% 96% 97% 87%, I am satisfied with the security personnel presence at the facility where I work. 9% 78% 97% 85% I have received adequate training needed to perform my job safely. 9% 95% 95% I have been trained to effectively identify safety hazards in the workplace. 9% 84% 89% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% * * 92% The executive leadership of Mecklenburg County values County employees. 2 9% 96% 85% The Board of County Commissioners values County employees. 89% 69% 80% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 8% 00% 83% Employees in my division share job knowledge with each other. 87% 88% 93% 89% My supervisor informs me about management decisions that relate to my job. 87% 9% 97% 88% I have the necessary technology (hardware and software) to do my job well. 86% 9% 00% 89% My supervisor clearly communicates my performance goals. 84% 96% 93% 88% My department director clearly communicates what is going on in my department. 8% 75% 86% 80% Information Technology solves my technology problems effectively. 8% 78% 93% 87%, I feel secure at my workplace after regular business hours. 77% 68% 77% Information Technology solves my technology problems quickly. 77% 74% 87% 86% The technology (hardware and software) I use on the job is reliable. 77% 86% 97% 83%, I feel secure going to my vehicle after regular business hours. 70% 55% 82% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 04

115 LUE - Solid Waste N = 48 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 94% 98% 96% I have a workplan that includes an individual development plan (IDP). 87% 92% * My supervisor supports my participation in professional development opportunities. 85% 98% 00% 92% My supervisor provides sufficient feedback regarding my performance. 80% 98% 92% 86% My supervisor provides timely feedback about my performance. 78% 9% 92% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 96% 89% 94% 89% My supervisor provides the flexibility I need to balance work and personal life. 89% 00% 96% 92% Most days I feel good about coming to work. 89% 9% 96% 87% My supervisor acknowledges my achievements. 89% 96% 92% 86% My co-workers are willing to assist each other. 88% 82% 88% My supervisor treats me fairly. 84% 93% 96% 9% My supervisor treats me with respect. 83% 96% 96% 93% My co-workers are respectful of each other. 8% 80% 85% 88% My supervisor encourages an open exchange of ideas. 76% 9% 92% 87% I am able to openly communicate concerns to my supervisor. 74% 96% 92% 87% My supervisor encourages creative thinking. 73% 93% 96% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 95% 94% 86% 93% 92% 84% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 05

116 LUE - Solid Waste N = 48 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 98% 98% 95% I have been trained to effectively identify safety hazards in the workplace. 00% 96% 00% 92% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 98% * * 99% My department director values employees in our department. 98% 95% 92% 87% Workplace safety is a priority in my department. 98% 00% 96% 92% My work gives me a feeling of personal accomplishment. 96% 96% 96% 93%, I feel secure going to my vehicle during regular business hours. 95% 98% 98% 93% I am able to apply skills I learn in trainings to better perform my job. 94% 93% 98% 93% I am comfortable talking about safety hazards with my supervisor. 93% 98% 00% 96%, I feel secure at my workplace during regular business hours. 9% 96% * 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% * * 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% * * 93% The executive leadership of Mecklenburg County values County employees. 2 92% 83% 85% My workload is reasonable. 87% 93% * 8% I have electronic access to the information I need to do my job well. 87% 8% 92% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 93% 83% I have the necessary technology (hardware and software) to do my job well. 84% 76% 88% 89% The technology (hardware and software) I use on the job is reliable. 84% 78% 88% 83%, I am satisfied with the security personnel presence at the facility where I work. 83% 96% 85% My supervisor values me. 2 83% 9% 92% 9% The Board of County Commissioners values County employees. 82% 67% 83% 79% My department director clearly communicates what is going on in my department. 82% 82% 84% 80% My supervisor encourages me to come up with better ways of doing things. 8% 96% 92% 85% Employees in my division share job knowledge with each other. 80% 82% 92% 89% My supervisor informs me about management decisions that relate to my job. 80% 9% 94% 88% My supervisor clearly communicates my performance goals. 78% 93% 94% 88%, I feel secure at my workplace after regular business hours. 73% 85% 96% 77%, I feel secure going to my vehicle after regular business hours. 63% 77% 7% Information Technology solves my technology problems effectively. 59% 50% 9% 87% Information Technology solves my technology problems quickly. 57% 49% 88% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 06

117 LUE - Support Services N = 2 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 84% 96% My supervisor supports my participation in professional development opportunities. 95% 88% 9% 92% My supervisor provides sufficient feedback regarding my performance. 86% 87% 80% 86% I have a workplan that includes an individual development plan (IDP). 8% 9% * My supervisor provides timely feedback about my performance. 7% 87% 80% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 89% 92% I would recommend Mecklenburg County to others as a good place to work. 95% 00% 00% 89% My supervisor treats me with respect. 96% 93% My supervisor treats me fairly. 00% 89% 9% Most days I feel good about coming to work. 85% 00% 88% 87% I am able to openly communicate concerns to my supervisor. 85% 88% 87% My co-workers are willing to assist each other. 80% 92% 9% My co-workers are respectful of each other. 80% 92% 96% 88% My supervisor acknowledges my achievements. 80% 95% 86% My supervisor encourages an open exchange of ideas. 79% 95% 84% 87% My supervisor encourages creative thinking. 79% 87% 84% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 84% 87% 9% 95% 86% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 07

118 LUE - Support Services N = 2 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% 94% 96%, I feel secure going to my vehicle during regular business hours. 00% 92% 00% 93% My department director values employees in our department. 00% 95% 96% 87% The executive leadership of Mecklenburg County values County employees. 2 00% 76% 85% 85% I am able to apply skills I learn in trainings to better perform my job. 95% 92% 9% 93% I have the necessary technology (hardware and software) to do my job well. 95% 88% 00% 89% Workplace safety is a priority in my department. 94% 95% 00% 92% I have received adequate training needed to perform my job safely. 94% 96% 00% 95%, I feel secure at my workplace after regular business hours. 94% 76% 95% 77%, I feel secure going to my vehicle after regular business hours. 94% 55% 80% 7% My supervisor values me. 2 92% 92% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* * * 93% I have electronic access to the information I need to do my job well. 89% 92% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 89% 95% 92% My work gives me a feeling of personal accomplishment. 85% 96% 92% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 85% * * 92% My workload is reasonable. 85% 83% * 8%, I feel secure at my workplace during regular business hours. 84% 88% * 9% My supervisor informs me about management decisions that relate to my job. 84% 80% 85% 88% The technology (hardware and software) I use on the job is reliable. 84% 85% 00% 83%, I am satisfied with the security personnel presence at the facility where I work. 83% 87% 95% 85% My department director clearly communicates what is going on in my department. 80% 72% 80% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 88% 83% The Board of County Commissioners values County employees. 77% 59% 78% 79% Employees in my division share job knowledge with each other. 76% 87% 9% 89% My supervisor clearly communicates my performance goals. 76% 95% 88% My supervisor encourages me to come up with better ways of doing things. 72% 9% 79% 85% Information Technology solves my technology problems effectively. 68% 85% 00% 87% Information Technology solves my technology problems quickly. 68% 8% 00% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 08

119 LUE - Water & Land Resources N = 63 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 95% 98% 97% 92% My supervisor annually assesses progress on my individual development plan., 3 93% 9% 98% 96% I have a workplan that includes an individual development plan (IDP). 89% 96% * My supervisor provides sufficient feedback regarding my performance. 84% 89% 86% My supervisor provides timely feedback about my performance. 83% 85% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 98% 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 98% 98% 92% I would recommend Mecklenburg County to others as a good place to work. 97% 98% 89% My supervisor treats me fairly. 95% 94% 95% 9% I am able to openly communicate concerns to my supervisor. 93% 00% 97% 87% My co-workers are willing to assist each other. 92% 9% 92% My co-workers are respectful of each other. 92% 94% 92% 88% Most days I feel good about coming to work. 92% 92% 93% 87% My supervisor encourages an open exchange of ideas. 87% 96% 95% 87% My supervisor encourages creative thinking. 86% 94% 92% 87% My supervisor acknowledges my achievements. 85% 9% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 92% 89% 94% 95% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 09

120 LUE - Water & Land Resources N = 63 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 98% * * 93% The work I do is important. 97% 98% 97% 99% My supervisor values me. 2 97% 98% 9% 9% I am able to apply skills I learn in trainings to better perform my job. 96% 94% 89% 93% I am comfortable talking about safety hazards with my supervisor. 95% 98% 96% 96% I have been trained to effectively identify safety hazards in the workplace. 95% 98% 97% 92%, I feel secure at my workplace during regular business hours. 95% 98% * 9% I have received adequate training needed to perform my job safely. 95% 98% 95% 95% I have electronic access to the information I need to do my job well. 94% 96% 92% 93% My work gives me a feeling of personal accomplishment. 94% 9% 93% My department director values employees in our department. 92% 98% 94% 87% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * 92% Workplace safety is a priority in my department. 9% 92% 89% 92%, I feel secure going to my vehicle during regular business hours. 9% 89% 93% My supervisor clearly communicates my performance goals. 85% 9% 88% I have the necessary technology (hardware and software) to do my job well. 89% 89% 84% 89% My department director clearly communicates what is going on in my department. 89% 88% 85% 80% Employees in my division share job knowledge with each other. 89% 85% 9% 89% The executive leadership of Mecklenburg County values County employees. 2 88% 94% 83% 85% The technology (hardware and software) I use on the job is reliable. 87% 85% 84% 83% Information Technology solves my technology problems effectively. 87% 83% 85% 87% Information Technology solves my technology problems quickly. 85% 73% 79% 86%, I am satisfied with the security personnel presence at the facility where I work. 85% 78% 72% 85% My supervisor encourages me to come up with better ways of doing things. 85% 9% 92% 85% My supervisor informs me about management decisions that relate to my job. 84% 84% 94% 88% My workload is reasonable. 8% 75% * 8% The Board of County Commissioners values County employees. 74% 77% 70% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 72% 86% 83%, I feel secure at my workplace after regular business hours. 59% 65% 79% 77%, I feel secure going to my vehicle after regular business hours. 53% 52% 58% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 0

121 MED - Medical Examiner N = 4 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 88% 96% My supervisor supports my participation in professional development opportunities. 92% 00% 00% 92% My supervisor provides timely feedback about my performance. 9% 00% 92% 85% My supervisor provides sufficient feedback regarding my performance. 83% 00% 92% 86% I have a workplan that includes an individual development plan (IDP). 78% 9% * Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My co-workers are willing to assist each other. 00% 92% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 89% My co-workers are respectful of each other. 00% 83% 00% 88% Most days I feel good about coming to work. 00% 00% 00% 87% I am able to openly communicate concerns to my supervisor. 9% 92% 00% 87% My supervisor encourages an open exchange of ideas. 9% 00% 9% 87% My supervisor encourages creative thinking. 9% 00% 9% 87% My supervisor treats me fairly. 83% 00% 00% 9% My supervisor acknowledges my achievements. 75% 92% 92% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 93% 96% 89% 98% 96% 94% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

122 MED - Medical Examiner N = 4 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 9% 96% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% Employees in my division share job knowledge with each other. 00% 92% 00% 89% Information Technology solves my technology problems effectively. 00% 82% 92% 87% Information Technology solves my technology problems quickly. 00% 9% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 80% 92% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 83% 85% My workload is reasonable. 00% 00% * 8% The Board of County Commissioners values County employees. 00% 73% 75% 79% I have electronic access to the information I need to do my job well. 92% 92% 92% 93% I have the necessary technology (hardware and software) to do my job well. 92% 92% 92% 89% The technology (hardware and software) I use on the job is reliable. 92% 83% 92% 83% I have received adequate training needed to perform my job safely. 92% 00% 00% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * 92%, I feel secure at my workplace during regular business hours. 92% 00% * 9% My supervisor informs me about management decisions that relate to my job. 92% 00% 00% 88% My supervisor clearly communicates my performance goals. 92% 00% 00% 88% My department director values employees in our department. 92% 92% 00% 87% My department director clearly communicates what is going on in my department. 92% 83% 92% 80% My supervisor values me. 2 9% 00% 00% 9%, I feel secure at my workplace after regular business hours. 9% 88% 00% 77% My supervisor encourages me to come up with better ways of doing things. 00% 9% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 00% 83% I have been trained to effectively identify safety hazards in the workplace. 83% 00% 00% 92% Workplace safety is a priority in my department. 83% 00% 00% 92%, I feel secure going to my vehicle after regular business hours. 73% 89% 92% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 2

123 MGR - Manager's Office N = 49 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 96% 89% 92% My supervisor provides sufficient feedback regarding my performance. 00% 74% 89% 86% My supervisor provides timely feedback about my performance. 00% 78% 84% 85% I have a workplan that includes an individual development plan (IDP). 98% 85% * Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 80% 89% 93% My supervisor treats me fairly. 00% 88% 83% 9% My co-workers are willing to assist each other. 00% 96% 95% My co-workers are respectful of each other. 00% 96% 95% 88% I am able to openly communicate concerns to my supervisor. 00% 8% 89% 87% My supervisor encourages an open exchange of ideas. 00% 85% 89% 87% My supervisor encourages creative thinking. 00% 85% 94% 87% My supervisor acknowledges my achievements. 00% 92% 89% 86% My supervisor provides the flexibility I need to balance work and personal life. 98% 8% 89% 92% I would recommend Mecklenburg County to others as a good place to work. 98% 96% 00% 89% Most days I feel good about coming to work. 98% 92% 95% 87% Average Scores Trend (FY3 - ) 00% 9% 87% County Target (84%) 00% 92% 88% 99% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

124 MGR - Manager's Office N = 49 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 92% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 96% 88% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 89% 00% 93% My work gives me a feeling of personal accomplishment. 00% 96% 95% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 8% 89% 9% My department director values employees in our department. 00% 78% 00% 87%, I am satisfied with the security personnel presence at the facility where I work. 98% 96% 00% 85% My supervisor informs me about management decisions that relate to my job. 98% 78% 89% 88%, I feel secure going to my vehicle during regular business hours. 98% 00% 00% 93% My supervisor clearly communicates my performance goals. 98% 8% 00% 88% My supervisor encourages me to come up with better ways of doing things. 98% 88% 95% 85% Workplace safety is a priority in my department. 98% 96% 85% 92% I have electronic access to the information I need to do my job well. 96% 96% 89% 93% Employees in my division share job knowledge with each other. 96% 88% 89% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 96% 92% 50% 83% The Board of County Commissioners values County employees. 95% 68% 44% 79% The executive leadership of Mecklenburg County values County employees. 2 94% 85% 94% 85% I have the necessary technology (hardware and software) to do my job well. 92% 86% 95% 89% My workload is reasonable. 9% 89% * 8% My department director clearly communicates what is going on in my department. 9% 67% 83% 80% The technology (hardware and software) I use on the job is reliable. 88% 70% 79% 83% I have been trained to effectively identify safety hazards in the workplace. 86% 92% 63% 92%, I feel secure at my workplace after regular business hours. 84% 93% 00% 77% Information Technology solves my technology problems effectively. 83% 73% 88% 87% Information Technology solves my technology problems quickly. 74% 69% 94% 86%, I feel secure going to my vehicle after regular business hours. 67% 82% 89% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 4

125 MGR - Business Process Management N = 4 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 96% My supervisor supports my participation in professional development opportunities. 00% 92% I have a workplan that includes an individual development plan (IDP). 00% My supervisor provides sufficient feedback regarding my performance. 00% 86% My supervisor provides timely feedback about my performance. 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 92% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 00% I would recommend Mecklenburg County to others as a good place to work. 00% 89% My co-workers are respectful of each other. 00% 88% Most days I feel good about coming to work. 00% 87% I am able to openly communicate concerns to my supervisor. 00% 87% My supervisor encourages an open exchange of ideas. 00% 87% My supervisor encourages creative thinking. 00% 87% My supervisor acknowledges my achievements. 00% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 00% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

126 MGR - Business Process Management N = 4 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% The work I do is important. 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% I have received adequate training needed to perform my job safely. 00% 95% I have electronic access to the information I need to do my job well. 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 93% My work gives me a feeling of personal accomplishment. 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 92% Workplace safety is a priority in my department. 00% 92%, I feel secure at my workplace during regular business hours. 00% 9% My supervisor values me. 2 00% 9% Employees in my division share job knowledge with each other. 00% 89% My supervisor clearly communicates my performance goals. 00% 88% My department director values employees in our department. 00% 87% My supervisor encourages me to come up with better ways of doing things. 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 83% My workload is reasonable. 00% 8% The Board of County Commissioners values County employees. 00% 79% I have the necessary technology (hardware and software) to do my job well. 93% 89% My supervisor informs me about management decisions that relate to my job. 93% 88%, I am satisfied with the security personnel presence at the facility where I work. 93% 85% The technology (hardware and software) I use on the job is reliable. 93% 83% My department director clearly communicates what is going on in my department. 93% 80%, I feel secure at my workplace after regular business hours. 82% 77% Information Technology solves my technology problems effectively. 79% 87% Information Technology solves my technology problems quickly. 79% 86%, I feel secure going to my vehicle after regular business hours. 45% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 6

127 MGR - Enterprise Project Management N = 2 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 96% My supervisor supports my participation in professional development opportunities. 00% 92% I have a workplan that includes an individual development plan (IDP). 00% My supervisor provides sufficient feedback regarding my performance. 00% 86% My supervisor provides timely feedback about my performance. 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 92% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 00% I would recommend Mecklenburg County to others as a good place to work. 00% 89% My co-workers are respectful of each other. 00% 88% I am able to openly communicate concerns to my supervisor. 00% 87% My supervisor encourages an open exchange of ideas. 00% 87% My supervisor encourages creative thinking. 00% 87% My supervisor acknowledges my achievements. 00% 86% Most days I feel good about coming to work. 9% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 99% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

128 MGR - Enterprise Project Management N = 2 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% 99% The work I do is important. 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 96% I have received adequate training needed to perform my job safely. 00% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 93% My work gives me a feeling of personal accomplishment. 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 92%, I feel secure at my workplace during regular business hours. 00% 9% My supervisor values me. 2 00% 9% Employees in my division share job knowledge with each other. 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 88% My supervisor clearly communicates my performance goals. 00% 88% My department director values employees in our department. 00% 87%, I am satisfied with the security personnel presence at the facility where I work. 00% 85% My supervisor encourages me to come up with better ways of doing things. 00% 85% My department director clearly communicates what is going on in my department. 92% 80% I have electronic access to the information I need to do my job well. 9% 93% My workload is reasonable. 9% 8% Workplace safety is a priority in my department. 92% The Board of County Commissioners values County employees. 89% 79% The executive leadership of Mecklenburg County values County employees. 2 83% 85% I have the necessary technology (hardware and software) to do my job well. 82% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 82% 83% Information Technology solves my technology problems effectively. 73% 87% The technology (hardware and software) I use on the job is reliable. 73% 83% I have been trained to effectively identify safety hazards in the workplace. 70% 92%, I feel secure at my workplace after regular business hours. 55% 77% Information Technology solves my technology problems quickly. 45% 86%, I feel secure going to my vehicle after regular business hours. 45% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 8

129 MGR - Manager's Office/Clerk/Economic Development N = 7 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 94% 00% 92% My supervisor provides sufficient feedback regarding my performance. 00% 88% 00% 86% My supervisor provides timely feedback about my performance. 00% 88% 85% I have a workplan that includes an individual development plan (IDP). 92% 76% * Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My supervisor treats me fairly. 00% 94% 9% My co-workers are willing to assist each other. 00% 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 94% 00% 89% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 88% 87% I am able to openly communicate concerns to my supervisor. 00% 88% 87% My supervisor encourages an open exchange of ideas. 00% 88% 87% My supervisor encourages creative thinking. 00% 88% 00% 87% My supervisor acknowledges my achievements. 00% 94% 86% Average Scores Trend (FY3 - ) 00% 98% 89% County Target (84%) 98% 94% 93% 00% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

130 MGR - Manager's Office/Clerk/Economic Development N = 7 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 94% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 93% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 94% 00% 93% My work gives me a feeling of personal accomplishment. 00% 94% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 00% 78% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 94% 00% 9% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 88% 80% 88% My supervisor clearly communicates my performance goals. 00% 88% 00% 88% My department director values employees in our department. 00% 86% 00% 87%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 8% 89% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 87% 33% 83%, I feel secure at my workplace after regular business hours. 00% 94% 00% 77% I have electronic access to the information I need to do my job well. 94% 00% 00% 93% My workload is reasonable. 94% 94% * 8%, I feel secure going to my vehicle during regular business hours. 94% 00% 00% 93% My supervisor encourages me to come up with better ways of doing things. 93% 87% 00% 85% My department director clearly communicates what is going on in my department. 93% 76% 78% 80% The Board of County Commissioners values County employees. 92% 56% 33% 79% I have been trained to effectively identify safety hazards in the workplace. 88% 87% 67% 92% The technology (hardware and software) I use on the job is reliable. 88% 82% 83%, I feel secure going to my vehicle after regular business hours. 88% 89% 89% 7% Employees in my division share job knowledge with each other. 87% 8% 00% 89% Information Technology solves my technology problems effectively. 87% 88% 87% Information Technology solves my technology problems quickly. 80% 75% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 20

131 MGR - Office of Management and Budget N = 6 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 78% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% * My supervisor provides sufficient feedback regarding my performance. 00% 50% 78% 86% My supervisor provides timely feedback about my performance. 00% 60% 78% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 60% 88% 93% My supervisor treats me fairly. 00% 78% 75% 9% My co-workers are willing to assist each other. 00% 89% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 00% 00% 87% I am able to openly communicate concerns to my supervisor. 00% 70% 89% 87% My supervisor encourages an open exchange of ideas. 00% 80% 89% 87% My supervisor encourages creative thinking. 00% 80% 88% 87% My supervisor acknowledges my achievements. 00% 89% 86% My supervisor provides the flexibility I need to balance work and personal life. 80% 50% 78% 92% I would recommend Mecklenburg County to others as a good place to work. 80% 00% 00% 89% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 96% 80% 83% 82% 89% 8% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 2

132 MGR - Office of Management and Budget N = 6 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 89% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 86% 95% I have electronic access to the information I need to do my job well. 00% 78% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 80% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 89% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 60% 78% 9% Employees in my division share job knowledge with each other. 00% 00% 75% 89% My supervisor informs me about management decisions that relate to my job. 00% 60% 00% 88% Information Technology solves my technology problems effectively. 00% 50% 86% 87% My department director values employees in our department. 00% 67% 00% 87% Information Technology solves my technology problems quickly. 00% 60% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 85% My supervisor encourages me to come up with better ways of doing things. 00% 89% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 67% 83% The technology (hardware and software) I use on the job is reliable. 00% 50% 67% 83% The Board of County Commissioners values County employees. 00% 89% 56% 79%, I feel secure at my workplace after regular business hours. 00% 00% 77%, I feel secure going to my vehicle after regular business hours. 00% 70% 89% 7% I have the necessary technology (hardware and software) to do my job well. 83% 60% 89% 89% The executive leadership of Mecklenburg County values County employees. 2 83% 00% 85% I have been trained to effectively identify safety hazards in the workplace. 80% 00% 57% 92% My supervisor clearly communicates my performance goals. 80% 70% 00% 88% My department director clearly communicates what is going on in my department. 80% 50% 89% 80% My workload is reasonable. 50% 80% * 8% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 22

133 PID - Public Information Department N = 8 Enterprise Scorecard Measures Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 00% 93% * My supervisor provides timely feedback about my performance. 94% 00% 92% 85% My supervisor supports my participation in professional development opportunities. 94% 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 94% 94% 92% 86% My supervisor annually assesses progress on my individual development plan., 3 83% 00% 92% 96% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 00% 00% My co-workers are respectful of each other. 00% 00% 00% 88% My supervisor treats me with respect. 94% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 94% 00% 00% 92% My supervisor treats me fairly. 94% 00% 92% 9% I would recommend Mecklenburg County to others as a good place to work. 94% 87% 93% 89% Most days I feel good about coming to work. 94% 88% 93% 87% I am able to openly communicate concerns to my supervisor. 94% 8% 92% 87% My supervisor encourages an open exchange of ideas. 94% 94% 00% 87% My supervisor encourages creative thinking. 94% 00% 00% 87% My supervisor acknowledges my achievements. 94% 00% 00% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 97% 93% 97% 95% 95% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 23

134 PID - Public Information Department N = 8 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 00% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 93% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Employees in my division share job knowledge with each other. 00% 00% 00% 89% I have the necessary technology (hardware and software) to do my job well. 00% 94% 00% 89% Information Technology solves my technology problems effectively. 00% 8% 85% 87% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% My supervisor values me. 2 94% 00% 00% 9% My supervisor informs me about management decisions that relate to my job. 94% 88% 00% 88% My supervisor clearly communicates my performance goals. 94% 93% 92% 88% My supervisor encourages me to come up with better ways of doing things. 94% 94% 00% 85% My department director clearly communicates what is going on in my department. 94% 00% 00% 80% The executive leadership of Mecklenburg County values County employees. 2 94% 75% 93% 85% My workload is reasonable. 94% 94% * 8%, I feel secure at my workplace during regular business hours. 93% 00% * 9% Information Technology solves my technology problems quickly. 93% 75% 77% 86% Workplace safety is a priority in my department. 92% 93% 00% 92% I have been trained to effectively identify safety hazards in the workplace. 92% 94% 77% 92% My department director values employees in our department. 88% 94% 86% 87% The Board of County Commissioners values County employees. 88% 47% 36% 79%, I am satisfied with the security personnel presence at the facility where I work. 87% 88% 77% 85% The technology (hardware and software) I use on the job is reliable. 87% 69% 92% 83% I have received info about what to do in the event of an emergency (tornado, bomb threat). 69% 64% 00% 83%, I feel secure at my workplace after regular business hours. 69% 57% 75% 77%, I feel secure going to my vehicle after regular business hours. 69% 38% 75% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 24

135 PRK - Park & Recreation N = 289 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 94% 92% 93% 92% My supervisor annually assesses progress on my individual development plan., 3 94% 9% 96% I have a workplan that includes an individual development plan (IDP). 83% * My supervisor provides sufficient feedback regarding my performance. 8% 88% 86% My supervisor provides timely feedback about my performance. 8% 89% 88% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 93% 94% 96% 89% My co-workers are respectful of each other. 93% 92% 88% My supervisor treats me with respect. 92% 95% 93% 93% My supervisor treats me fairly. 92% 92% 92% 9% My co-workers are willing to assist each other. 9% 9% Most days I feel good about coming to work. 89% 92% 87% My supervisor provides the flexibility I need to balance work and personal life. 89% 92% 92% I am able to openly communicate concerns to my supervisor. 88% 89% 87% My supervisor encourages creative thinking. 87% 93% 89% 87% My supervisor encourages an open exchange of ideas. 86% 89% 85% 87% My supervisor acknowledges my achievements. 85% 93% 92% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 9% 86% 9% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 25

136 PRK - Park & Recreation N = 289 Supplemental Information FY4 FY3 County Questions The work I do is important. 99% 99% 97% 99% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% I am able to apply skills I learn in trainings to better perform my job. 97% 93% 93% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 92% I have received adequate training needed to perform my job safely. 96% 94% 94% 95% I am comfortable talking about safety hazards with my supervisor. 95% 97% 97% 96%, I feel secure going to my vehicle during regular business hours. 94% 93% 94% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% My work gives me a feeling of personal accomplishment. 94% 95% 96% 93% I have been trained to effectively identify safety hazards in the workplace. 94% 95% 92% 92% I have electronic access to the information I need to do my job well. 93% 93% 89% 93% Workplace safety is a priority in my department. 93% 92% My department director values employees in our department. 92% 9% 87% 87% The executive leadership of Mecklenburg County values County employees. 2 9% 84% 82% 85%, I feel secure at my workplace during regular business hours. * 9% My supervisor values me. 2 89% 92% 89% 9% I have the necessary technology (hardware and software) to do my job well. 89% 87% 85% 89% The Board of County Commissioners values County employees. 88% 82% 79% 79% My supervisor encourages me to come up with better ways of doing things. 86% 89% 86% 85% Employees in my division share job knowledge with each other. 85% 86% 89% 89% Information Technology solves my technology problems quickly. 84% 8% 83% 86% The technology (hardware and software) I use on the job is reliable. 84% 8% 82% 83% Information Technology solves my technology problems effectively. 83% 87% 86% 87% My supervisor informs me about management decisions that relate to my job. 83% 9% 88% My workload is reasonable. 83% 80% * 8% My department director clearly communicates what is going on in my department. 8% 7% 79% 80% My supervisor clearly communicates my performance goals. 80% 89% 87% 88%, I feel secure going to my vehicle after regular business hours. 79% 73% 8% 7%, I am satisfied with the security personnel presence at the facility where I work. 79% 72% 80% 85%, I feel secure at my workplace after regular business hours. 75% 72% 82% 77% I have received info about what to do in the event of an emergency (tornado, bomb threat). 69% 73% 66% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 26

137 Enterprise Scorecard Measures PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services) N = 23 FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 00% 89% 92% My supervisor provides sufficient feedback regarding my performance. 95% 00% 86% My supervisor annually assesses progress on my individual development plan., 3 92% 00% 96% My supervisor provides timely feedback about my performance. 00% 85% I have a workplan that includes an individual development plan (IDP). 7% 82% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 89% 89% My co-workers are respectful of each other. 00% 94% 88% My supervisor acknowledges my achievements. 00% 00% 86% My supervisor treats me with respect. 95% 00% 93% My supervisor treats me fairly. 95% 00% 9% I am able to openly communicate concerns to my supervisor. 95% 00% 87% My supervisor encourages an open exchange of ideas. 95% 00% 87% My supervisor encourages creative thinking. 95% 00% 87% Most days I feel good about coming to work. 9% 95% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 98% 97% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 27

138 PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services) N = 23 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have electronic access to the information I need to do my job well. 00% 83% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 94% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 95% 92%, I feel secure at my workplace during regular business hours. 00% 89% 9% My supervisor values me. 2 00% 00% 9% My supervisor informs me about management decisions that relate to my job. 00% 95% 88% The Board of County Commissioners values County employees. 00% 94% 79%, I feel secure going to my vehicle after regular business hours. 00% 75% 7% The work I do is important. 95% 00% 99% I have received adequate training needed to perform my job safely. 95% 00% 95% The executive leadership of Mecklenburg County values County employees. 2 95% 88% 85% Employees in my division share job knowledge with each other. 95% 94% 89% I have the necessary technology (hardware and software) to do my job well. 95% 89% 89% My department director values employees in our department. 95% 89% 87% My supervisor encourages me to come up with better ways of doing things. 95% 00% 85%, I feel secure at my workplace after regular business hours. 94% 75% 77% My work gives me a feeling of personal accomplishment. 9% 95% 93% Information Technology solves my technology problems effectively. 9% 72% 87% Information Technology solves my technology problems quickly. 9% 74% 86%, I am satisfied with the security personnel presence at the facility where I work. 9% 92% 85% The technology (hardware and software) I use on the job is reliable. 9% 74% 83% I have been trained to effectively identify safety hazards in the workplace. 00% 92% My workload is reasonable. 86% 68% 8% My supervisor clearly communicates my performance goals. 84% 95% 88% My department director clearly communicates what is going on in my department. 82% 79% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 74% 00% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 28

139 PRK - Community and Recreation Center Services N = 90 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 94% 86% 92% My supervisor annually assesses progress on my individual development plan., 3 89% 96% I have a workplan that includes an individual development plan (IDP). 79% 95% * My supervisor provides sufficient feedback regarding my performance. 79% 83% 88% 86% My supervisor provides timely feedback about my performance. 77% 82% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 95% 92% 93% I would recommend Mecklenburg County to others as a good place to work. 9% 94% 89% My supervisor treats me fairly. 88% 88% 9% My supervisor provides the flexibility I need to balance work and personal life. 89% 88% 92% My co-workers are respectful of each other. 89% 89% 82% 88% My supervisor encourages creative thinking. 88% 86% 87% Most days I feel good about coming to work. 86% 85% 88% 87% My supervisor acknowledges my achievements. 85% 88% 94% 86% My supervisor encourages an open exchange of ideas. 83% 84% 86% 87% I am able to openly communicate concerns to my supervisor. 83% 85% 86% 87% My co-workers are willing to assist each other. 78% 86% 76% 00% Average Scores Trend (FY3 - ) County Target (84%) 88% 88% 84% 87% 88% 87% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 29

140 PRK - Community and Recreation Center Services N = 90 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 99% 87% 92% 93% I am comfortable talking about safety hazards with my supervisor. 95% 98% 95% 96% My work gives me a feeling of personal accomplishment. 95% 9% 96% 93% The executive leadership of Mecklenburg County values County employees. 2 95% 78% 77% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 92% I have received adequate training needed to perform my job safely. 94% 92% 97% 95% My department director values employees in our department. 93% 88% 9% 87% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% * * 93% I have electronic access to the information I need to do my job well. 92% 89% 86% 93% The Board of County Commissioners values County employees. 78% 86% 79% My supervisor values me. 2 89% 87% 82% 9% I have been trained to effectively identify safety hazards in the workplace. 89% 95% 92% 92%, I feel secure going to my vehicle during regular business hours. 88% 86% 92% 93% I have the necessary technology (hardware and software) to do my job well. 88% 80% 79% 89% My supervisor encourages me to come up with better ways of doing things. 86% 85% 85% 85% Workplace safety is a priority in my department. 85% 84% 83% 92% Information Technology solves my technology problems effectively. 84% 85% 84% 87%, I feel secure at my workplace during regular business hours. 84% 8% * 9% My workload is reasonable. 82% 83% * 8% Information Technology solves my technology problems quickly. 82% 73% 77% 86% The technology (hardware and software) I use on the job is reliable. 80% 70% 80% 83% My supervisor informs me about management decisions that relate to my job. 78% 89% 89% 88% My department director clearly communicates what is going on in my department. 75% 69% 74% 80% My supervisor clearly communicates my performance goals. 74% 89% 85% 88% Employees in my division share job knowledge with each other. 7% 70% 75% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 63% 66% 73% 83%, I feel secure going to my vehicle after regular business hours. 6% 58% 67% 7%, I feel secure at my workplace after regular business hours. 60% 60% 67% 77%, I am satisfied with the security personnel presence at the facility where I work. 56% 54% 57% 85% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 30

141 Enterprise Scorecard Measures PRK - Enterprise Services (includes Athletic Services and Pools) N = 2 Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 00% 88% * My supervisor annually assesses progress on my individual development plan., 3 94% 00% 94% 96% My supervisor supports my participation in professional development opportunities. 89% 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 84% 00% 95% 86% My supervisor provides timely feedback about my performance. 84% 94% 00% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 88% 00% My co-workers are respectful of each other. 00% 00% 95% 88% My supervisor treats me with respect. 95% 00% 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 95% 93% 80% 92% My supervisor treats me fairly. 95% 88% 9% I would recommend Mecklenburg County to others as a good place to work. 95% 94% 95% 89% Most days I feel good about coming to work. 94% 95% 87% My supervisor encourages creative thinking. 94% 95% 87% My supervisor encourages an open exchange of ideas. 89% 94% 87% My supervisor acknowledges my achievements. 89% 00% 95% 86% I am able to openly communicate concerns to my supervisor. 85% 94% 85% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 96% 92% 94% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

142 PRK - Enterprise Services (includes Athletic Services and Pools) N = 2 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 88% 99% I am able to apply skills I learn in trainings to better perform my job. 00% 94% 95% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 95% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 94% 95% 92% I am comfortable talking about safety hazards with my supervisor. 95% 94% 00% 96% I have received adequate training needed to perform my job safely. 95% 94% 00% 95%, I feel secure at my workplace during regular business hours. 95% 00% * 9% Employees in my division share job knowledge with each other. 95% 94% 00% 89% I have the necessary technology (hardware and software) to do my job well. 95% 8% 80% 89% My department director values employees in our department. 95% 93% 95% 87% I have been trained to effectively identify safety hazards in the workplace. 95% 94% 95% 92% My supervisor encourages me to come up with better ways of doing things. 95% 93% 89% 85% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% The executive leadership of Mecklenburg County values County employees. 2 94% 86% 95% 85%, I am satisfied with the security personnel presence at the facility where I work. 94% 8% 00% 85% The Board of County Commissioners values County employees. 93% 80% 79% 79% I have electronic access to the information I need to do my job well. 00% 95% 93% My supervisor informs me about management decisions that relate to my job. 00% 95% 88% My supervisor values me. 2 89% 94% 95% 9% My work gives me a feeling of personal accomplishment. 85% 00% 95% 93% The technology (hardware and software) I use on the job is reliable. 85% 75% 75% 83% My workload is reasonable. 85% 69% * 8% My supervisor clearly communicates my performance goals. 84% 94% 95% 88% My department director clearly communicates what is going on in my department. 84% 63% 85% 80%, I feel secure going to my vehicle after regular business hours. 75% 56% 7%, I feel secure at my workplace after regular business hours. 74% 63% 00% 77% Information Technology solves my technology problems quickly. 68% 80% 85% 86% I have received info about what to do in the event of an emergency (tornado, bomb threat). 65% 80% 83% Information Technology solves my technology problems effectively. 63% 73% 95% 87% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 32

143 PRK - Nature Preserves and Natural Resources N = 33 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 97% 89% 00% 92% My supervisor annually assesses progress on my individual development plan., 3 00% 96% I have a workplan that includes an individual development plan (IDP). 79% 88% * My supervisor provides timely feedback about my performance. 77% 86% 92% 85% My supervisor provides sufficient feedback regarding my performance. 75% 82% 96% 86% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 97% 93% 96% Most days I feel good about coming to work. 97% 00% 97% 87% My co-workers are respectful of each other. 94% 00% 96% 88% My supervisor encourages creative thinking. 94% 85% 00% 87% My supervisor treats me with respect. 94% 92% 00% 93% My supervisor treats me fairly. 94% 96% 93% 9% I would recommend Mecklenburg County to others as a good place to work. 94% 00% 97% 89% My supervisor provides the flexibility I need to balance work and personal life. 9% 96% 93% 92% I am able to openly communicate concerns to my supervisor. 9% 89% 93% 87% My supervisor encourages an open exchange of ideas. 9% 8% 93% 87% My supervisor acknowledges my achievements. 82% 89% 96% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 95% 89% 84% 96% 93% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 33

144 PRK - Nature Preserves and Natural Resources N = 33 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 96% 93% Workplace safety is a priority in my department. 00% 78% 82% 92% My work gives me a feeling of personal accomplishment. 97% 96% 97% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 92% My supervisor values me. 2 97% 92% 97% 9% My department director values employees in our department. 97% 96% 93% 87% I am comfortable talking about safety hazards with my supervisor. 97% 96% 00% 96%, I feel secure at my workplace during regular business hours. 97% 00% * 9% I have received adequate training needed to perform my job safely. 97% 85% 82% 95% I am able to apply skills I learn in trainings to better perform my job. 94% 96% 96% 93% My supervisor encourages me to come up with better ways of doing things. 94% 82% 96% 85%, I feel secure going to my vehicle after regular business hours. 93% 78% 86% 7% I have been trained to effectively identify safety hazards in the workplace. 93% 8% 75% 92%, I am satisfied with the security personnel presence at the facility where I work. 93% 7% 89% 85% The executive leadership of Mecklenburg County values County employees. 2 93% 89% 85%, I feel secure at my workplace after regular business hours. 77% 89% 77% I have electronic access to the information I need to do my job well. 84% 89% 82% 93% My supervisor clearly communicates my performance goals. 84% 82% 93% 88% My supervisor informs me about management decisions that relate to my job. 8% 93% 88% 88% Employees in my division share job knowledge with each other. 79% 79% 86% 89% My department director clearly communicates what is going on in my department. 77% 59% 68% 80% The Board of County Commissioners values County employees. 75% 82% 86% 79% My workload is reasonable. 73% 82% * 8% I have the necessary technology (hardware and software) to do my job well. 7% 96% 79% 89% Information Technology solves my technology problems quickly. 70% 69% 78% 86% Information Technology solves my technology problems effectively. 67% 77% 74% 87% The technology (hardware and software) I use on the job is reliable. 65% 67% 6% 83% I have received info about what to do in the event of an emergency (tornado, bomb threat). 57% 63% 29% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 34

145 PRK - Park Operations N = 72 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 89% 92% 9% 92% My supervisor annually assesses progress on my individual development plan., 3 85% 92% 85% 96% I have a workplan that includes an individual development plan (IDP). 82% 87% * My supervisor provides sufficient feedback regarding my performance. 75% 86% 86% 86% My supervisor provides timely feedback about my performance. 74% 89% 8% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 96% 89% 94% My co-workers are respectful of each other. 94% 89% 89% 88% I would recommend Mecklenburg County to others as a good place to work. 97% 97% 89% My supervisor treats me fairly. 89% 92% 9% My supervisor treats me with respect. 85% 9% 89% 93% I am able to openly communicate concerns to my supervisor. 84% 87% 84% 87% Most days I feel good about coming to work. 83% 85% 93% 87% My supervisor provides the flexibility I need to balance work and personal life. 79% 88% 86% 92% My supervisor encourages an open exchange of ideas. 77% 89% 76% 87% My supervisor acknowledges my achievements. 76% 92% 84% 86% My supervisor encourages creative thinking. 72% 95% 80% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 86% 89% 8% 87% 84% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 35

146 PRK - Park Operations N = 72 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 98% * * 92% The work I do is important. 97% 00% 96% 99% I have been trained to effectively identify safety hazards in the workplace. 96% 97% 96% 92% I have received adequate training needed to perform my job safely. 96% 97% 93% 95% I have electronic access to the information I need to do my job well. 95% 97% 94% 93%, I feel secure going to my vehicle during regular business hours. 94% 95% 93% I am able to apply skills I learn in trainings to better perform my job. 94% 94% 93% 93% I have the necessary technology (hardware and software) to do my job well. 92% 9% 89% Employees in my division share job knowledge with each other. 9% 92% 96% 89% Workplace safety is a priority in my department. 9% 93% 94% 92% The technology (hardware and software) I use on the job is reliable. 9% 95% 83% My work gives me a feeling of personal accomplishment. 95% 94% 93% Information Technology solves my technology problems quickly. 89% 97% 87% 86% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 89% * * 93%, I feel secure at my workplace during regular business hours. 88% * 9% I am comfortable talking about safety hazards with my supervisor. 88% 95% 95% 96% Information Technology solves my technology problems effectively. 86% 00% 87% 87% The executive leadership of Mecklenburg County values County employees. 2 82% 86% 78% 85% My workload is reasonable. 8% 78% * 8% The Board of County Commissioners values County employees. 8% 78% 76% 79% My department director values employees in our department. 79% 92% 80% 87%, I am satisfied with the security personnel presence at the facility where I work. 79% 75% 80% 85%, I feel secure going to my vehicle after regular business hours. 79% 75% 79% 7% My supervisor values me. 2 79% 92% 85% 9% My supervisor informs me about management decisions that relate to my job. 77% 86% 89% 88% My department director clearly communicates what is going on in my department. 77% 69% 8% 80%, I feel secure at my workplace after regular business hours. 76% 7% 76% 77% My supervisor clearly communicates my performance goals. 73% 88% 78% 88% My supervisor encourages me to come up with better ways of doing things. 7% 89% 78% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 69% 72% 69% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 36

147 PRK - Park Repair and Maintenance N = 50 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 96% 97% 00% 92% My supervisor annually assesses progress on my individual development plan., 3 94% 96% 96% 96% My supervisor provides timely feedback about my performance. 94% 97% 97% 85% I have a workplan that includes an individual development plan (IDP). 93% 93% * My supervisor provides sufficient feedback regarding my performance. 92% 94% 97% 86% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 98% 94% 97% 89% Most days I feel good about coming to work. 98% 97% 94% 87% I am able to openly communicate concerns to my supervisor. 98% 94% 97% 87% My supervisor encourages an open exchange of ideas. 98% 94% 94% 87% My supervisor encourages creative thinking. 98% 97% 97% 87% My co-workers are willing to assist each other. 96% 00% 97% My supervisor provides the flexibility I need to balance work and personal life. 96% 97% 00% 92% My supervisor treats me fairly. 96% 97% 00% 9% My supervisor treats me with respect. 96% 97% 94% 93% My co-workers are respectful of each other. 94% 94% 00% 88% My supervisor acknowledges my achievements. 94% 97% 97% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 95% 94% 97% 96% 96% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 37

148 PRK - Park Repair and Maintenance N = 50 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 97% 97% 95% My work gives me a feeling of personal accomplishment. 00% 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 97% 92% My department director values employees in our department. 00% 94% 85% 87% I am comfortable talking about safety hazards with my supervisor. 98% 97% 00% 96% I am able to apply skills I learn in trainings to better perform my job. 98% 97% 94% 93% Workplace safety is a priority in my department. 98% 97% 97% 92% I have electronic access to the information I need to do my job well. 98% 97% 85% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 98% * * 93% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 96% * * 99% My supervisor values me. 2 96% 97% 97% 9%, I feel secure going to my vehicle during regular business hours. 96% 97% 00% 93% My department director clearly communicates what is going on in my department. 96% 88% 87% 80% The executive leadership of Mecklenburg County values County employees. 2 95% 83% 82% 85% The Board of County Commissioners values County employees. 95% 89% 69% 79% Employees in my division share job knowledge with each other. 94% 00% 94% 89% My supervisor informs me about management decisions that relate to my job. 94% 97% 94% 88% Information Technology solves my technology problems effectively. 94% 88% 93% 87% Information Technology solves my technology problems quickly. 94% 8% 93% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 92% My supervisor encourages me to come up with better ways of doing things. 93% 97% 93% 85%, I feel secure going to my vehicle after regular business hours. 93% 97% 97% 7% I have the necessary technology (hardware and software) to do my job well. 93% 88% 89%, I am satisfied with the security personnel presence at the facility where I work. 93% 85% 88% 85% My supervisor clearly communicates my performance goals. 92% 94% 97% 88%, I feel secure at my workplace during regular business hours. 9% 94% * 9% My workload is reasonable. 86% * 8% The technology (hardware and software) I use on the job is reliable. 87% 93% 9% 83% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 8% 79% 83%, I feel secure at my workplace after regular business hours. 86% 94% 00% 77% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 38

149 PSO - Provided Services Organization N = 56 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 98% 96% 98% 96% My supervisor supports my participation in professional development opportunities. 97% 93% 95% 92% I have a workplan that includes an individual development plan (IDP). 94% 9% * My supervisor provides sufficient feedback regarding my performance. 94% 86% My supervisor provides timely feedback about my performance. 92% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 96% 94% 97% 93% My supervisor provides the flexibility I need to balance work and personal life. 95% 93% 93% 92% My supervisor treats me fairly. 95% 92% 96% 9% I would recommend Mecklenburg County to others as a good place to work. 93% 97% 99% 89% My co-workers are respectful of each other. 93% 86% 93% 88% My co-workers are willing to assist each other. 93% 87% 97% My supervisor encourages creative thinking. 93% 86% 88% 87% My supervisor acknowledges my achievements. 92% 9% 94% 86% Most days I feel good about coming to work. 94% 94% 87% My supervisor encourages an open exchange of ideas. 89% 89% 87% I am able to openly communicate concerns to my supervisor. 88% 9% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 93% 92% 95% 94% 9% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 39

150 PSO - Provided Services Organization N = 56 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 99% 99% 99% I have electronic access to the information I need to do my job well. 98% 93% 94% 93% I am comfortable talking about safety hazards with my supervisor. 98% 98% 98% 96% I am able to apply skills I learn in trainings to better perform my job. 97% 93% 95% 93% My supervisor values me. 2 97% 93% 95% 9% My work gives me a feeling of personal accomplishment. 96% 96% 94% 93%, I feel secure going to my vehicle during regular business hours. 95% 93% 98% 93%, I feel secure at my workplace during regular business hours. 95% 9% * 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93% I have received adequate training needed to perform my job safely. 95% 97% 96% 95% I have been trained to effectively identify safety hazards in the workplace. 95% 97% 95% 92% Information Technology solves my technology problems effectively. 95% 9% 94% 87% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 92% Workplace safety is a priority in my department. 94% 94% 96% 92% My supervisor clearly communicates my performance goals. 94% 92% 9% 88% I have the necessary technology (hardware and software) to do my job well. 94% 9% 9% 89% My supervisor informs me about management decisions that relate to my job. 93% 93% 88% My supervisor encourages me to come up with better ways of doing things. 93% 87% 9% 85% Information Technology solves my technology problems quickly. 92% 87% 93% 86% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 89% 95% 83% Employees in my division share job knowledge with each other. 92% 83% 95% 89% The executive leadership of Mecklenburg County values County employees. 2 9% 93% 93% 85% My department director values employees in our department. 94% 94% 87% The technology (hardware and software) I use on the job is reliable. 88% 82% 9% 83% My workload is reasonable. 88% 89% * 8% My department director clearly communicates what is going on in my department. 87% 88% 89% 80% The Board of County Commissioners values County employees. 87% 93% 79%, I am satisfied with the security personnel presence at the facility where I work. 85% 83% 87% 85%, I feel secure at my workplace after regular business hours. 69% 7% 8% 77%, I feel secure going to my vehicle after regular business hours. 64% 66% 73% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 40

151 PSO - Administration / Operations Management N = 9 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 00% 86% My supervisor provides timely feedback about my performance. 00% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 00% 82% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 00% 87% I am able to openly communicate concerns to my supervisor. 00% 82% 87% My supervisor encourages an open exchange of ideas. 00% 87% My supervisor encourages creative thinking. 00% 87% My supervisor acknowledges my achievements. 00% 00% 86% Average Scores Trend (FY3 - ) 00% County Target (84%) 00% 00% 94% 00% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 4

152 PSO - Administration / Operations Management N = 9 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 80% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 82% 93% My work gives me a feeling of personal accomplishment. 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 89% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 00% 92%, I feel secure at my workplace during regular business hours. 00% 9% My supervisor values me. 2 00% 9% Employees in my division share job knowledge with each other. 00% 82% 89% I have the necessary technology (hardware and software) to do my job well. 00% 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 88% My supervisor clearly communicates my performance goals. 00% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 87% My department director values employees in our department. 00% 00% 87% Information Technology solves my technology problems quickly. 00% 80% 86% My supervisor encourages me to come up with better ways of doing things. 00% 82% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 83% The technology (hardware and software) I use on the job is reliable. 00% 70% 83% My workload is reasonable. 00% 00% 8% The Board of County Commissioners values County employees. 00% 75% 79%, I am satisfied with the security personnel presence at the facility where I work. 88% 85% My department director clearly communicates what is going on in my department. 88% 82% 80%, I feel secure at my workplace after regular business hours. 57% 70% 77%, I feel secure going to my vehicle after regular business hours. 43% 56% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 42

153 PSO - Children s Developmental Services Agency N = 73 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor provides sufficient feedback regarding my performance. 00% 99% 86% My supervisor provides timely feedback about my performance. 99% 00% 9% 85% My supervisor supports my participation in professional development opportunities. 99% 94% 96% 92% I have a workplan that includes an individual development plan (IDP). 99% 9% * Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 99% 96% 93% My supervisor treats me fairly. 00% 97% 97% 9% I am able to openly communicate concerns to my supervisor. 00% 96% 89% 87% My supervisor encourages an open exchange of ideas. 00% 97% 93% 87% My supervisor acknowledges my achievements. 00% 99% 98% 86% My co-workers are willing to assist each other. 99% 99% 00% My supervisor provides the flexibility I need to balance work and personal life. 99% 94% 9% 92% I would recommend Mecklenburg County to others as a good place to work. 99% 97% 99% 89% My co-workers are respectful of each other. 99% 97% 99% 88% My supervisor encourages creative thinking. 99% 96% 93% 87% Most days I feel good about coming to work. 97% 95% 95% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 97% 99% 95% 97% 99% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 43

154 PSO - Children s Developmental Services Agency N = 73 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 99% 97% 96% I am able to apply skills I learn in trainings to better perform my job. 00% 96% 97% 93% My supervisor values me. 2 00% 99% 96% 9% My supervisor clearly communicates my performance goals. 00% 97% 88% My supervisor encourages me to come up with better ways of doing things. 00% 99% 96% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 99% 85% My supervisor informs me about management decisions that relate to my job. 99% 97% 98% 88% My department director values employees in our department. 99% 99% 98% 87% My work gives me a feeling of personal accomplishment. 99% 97% 93% 93% Employees in my division share job knowledge with each other. 99% 96% 00% 89% My department director clearly communicates what is going on in my department. 99% 97% 96% 80% I have electronic access to the information I need to do my job well. 99% 93% 94% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 99% * * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 99% * * 92% The Board of County Commissioners values County employees. 98% 98% 98% 79%, I feel secure going to my vehicle during regular business hours. 97% 97% 97% 93% I have the necessary technology (hardware and software) to do my job well. 97% 92% 9% 89%, I feel secure at my workplace during regular business hours. 96% 97% * 9% The technology (hardware and software) I use on the job is reliable. 96% 83% 94% 83% Information Technology solves my technology problems quickly. 96% 86% 95% 86% Information Technology solves my technology problems effectively. 96% 93% 94% 87% Workplace safety is a priority in my department. 94% 94% 97% 92% I have been trained to effectively identify safety hazards in the workplace. 94% 94% 9% 92% I have received adequate training needed to perform my job safely. 93% 99% 96% 95% My workload is reasonable. 92% 92% * 8% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 76% 93% 83%, I am satisfied with the security personnel presence at the facility where I work. 84% 86% 82% 85%, I feel secure at my workplace after regular business hours. 60% 67% 75% 77%, I feel secure going to my vehicle after regular business hours. 55% 57% 6% 7% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 44

155 Enterprise Scorecard Measures PSO - Community / Shelter Substance Abuse Treatment Programs N = 6 Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 92% I have a workplan that includes an individual development plan (IDP). 83% 86% My supervisor provides sufficient feedback regarding my performance. 83% 00% 86% My supervisor provides timely feedback about my performance. 83% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% My supervisor treats me fairly. 00% 00% 9% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% Most days I feel good about coming to work. 00% 00% 87% My co-workers are respectful of each other. 83% 00% 88% My supervisor encourages an open exchange of ideas. 83% 00% 87% I am able to openly communicate concerns to my supervisor. 80% 00% 87% My supervisor encourages creative thinking. 67% 00% 87% My supervisor acknowledges my achievements. 67% 00% 86% 00% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. = Division breakout not conducted in previous years. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 45

156 PSO - Community / Shelter Substance Abuse Treatment Programs N = 6 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * 99% The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 93% My work gives me a feeling of personal accomplishment. 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * 92% Workplace safety is a priority in my department. 00% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% 9% My supervisor informs me about management decisions that relate to my job. 00% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 87% My department director values employees in our department. 00% 00% 87% My supervisor encourages me to come up with better ways of doing things. 00% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 83% My workload is reasonable. 00% 00% 8% My department director clearly communicates what is going on in my department. 00% 00% 80% My supervisor values me. 2 83% 00% 9% Information Technology solves my technology problems quickly. 83% 00% 86% The executive leadership of Mecklenburg County values County employees. 2 83% 00% 85% Employees in my division share job knowledge with each other. 80% 00% 89% My supervisor clearly communicates my performance goals. 80% 00% 88% The Board of County Commissioners values County employees. 80% 00% 79% I have the necessary technology (hardware and software) to do my job well. 67% 86% 89%, I am satisfied with the security personnel presence at the facility where I work. 50% 60% 85%, I feel secure at my workplace after regular business hours. 50% 50% 77%, I feel secure going to my vehicle after regular business hours. 50% 50% 7% The technology (hardware and software) I use on the job is reliable. 33% 86% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = Division breakout not conducted in previous years. reflect % Yes response. 2 Question worded differently on 204 survey. 46

157 PSO - Health Information Services N = 4 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 00% 80% 92% I have a workplan that includes an individual development plan (IDP). 00% 00% * My supervisor provides sufficient feedback regarding my performance. 00% 50% 80% 86% My supervisor provides timely feedback about my performance. 75% 50% 80% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My supervisor treats me fairly. 00% 00% 00% 9% My co-workers are respectful of each other. 00% 75% 00% 88% I am able to openly communicate concerns to my supervisor. 00% 00% 00% 87% My supervisor encourages an open exchange of ideas. 00% 50% 80% 87% My supervisor acknowledges my achievements. 00% 75% 80% 86% My co-workers are willing to assist each other. 75% 75% 00% I would recommend Mecklenburg County to others as a good place to work. 75% 00% 00% 89% Most days I feel good about coming to work. 75% 00% 80% 87% My supervisor encourages creative thinking. 75% 50% 80% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 80% 85% 80% 95% 93% 84% 9% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 47

158 PSO - Health Information Services N = 4 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 75% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 00% 00% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% My work gives me a feeling of personal accomplishment. 00% 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 00% 92% Workplace safety is a priority in my department. 00% 75% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 00% 00% 9% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 89% My supervisor informs me about management decisions that relate to my job. 00% 75% 80% 88% My supervisor clearly communicates my performance goals. 00% 75% 80% 88% Information Technology solves my technology problems effectively. 00% 00% 00% 87% Information Technology solves my technology problems quickly. 00% 00% 00% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 00% 83% The technology (hardware and software) I use on the job is reliable. 00% 00% 00% 83% My workload is reasonable. 00% 00% * 8%, I feel secure at my workplace after regular business hours. 00% 00% 77%, I feel secure going to my vehicle after regular business hours. 00% 00% 00% 7% I am able to apply skills I learn in trainings to better perform my job. 75% 00% 80% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 75% * * 92% Employees in my division share job knowledge with each other. 75% 75% 00% 89% My department director values employees in our department. 75% 75% 00% 87% My supervisor encourages me to come up with better ways of doing things. 75% 50% 80% 85% The executive leadership of Mecklenburg County values County employees. 2 75% 00% 80% 85% My department director clearly communicates what is going on in my department. 75% 50% 80% 80% The Board of County Commissioners values County employees. 67% 67% 80% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. = No response recorded. reflect % Yes response. 2 Question worded differently on 204 survey. 48

159 PSO - Jail Substance Abuse Treatment Program N = 2 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% I have a workplan that includes an individual development plan (IDP). 00% 00% * My supervisor supports my participation in professional development opportunities. 9% 00% 00% 92% My supervisor provides sufficient feedback regarding my performance. 83% 75% 86% My supervisor provides timely feedback about my performance. 83% 73% 9% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 00% 00% 9% 89% My supervisor treats me with respect. 83% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 83% 00% 00% 92% My supervisor acknowledges my achievements. 83% 9% 82% 86% My supervisor encourages creative thinking. 82% 87% My co-workers are willing to assist each other. 75% 83% 00% My co-workers are respectful of each other. 75% 00% 00% 88% My supervisor treats me fairly. 67% 00% 9% 9% Most days I feel good about coming to work. 67% 00% 9% 87% My supervisor encourages an open exchange of ideas. 58% 9% 89% 87% I am able to openly communicate concerns to my supervisor. 50% 92% 9% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 95% 92% 93% 95% 80% 75% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 49

160 PSO - Jail Substance Abuse Treatment Program N = 2 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have received adequate training needed to perform my job safely. 00% 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 9% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 00% 92% Workplace safety is a priority in my department. 00% 00% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% Information Technology solves my technology problems effectively. 00% 75% 82% 87% Information Technology solves my technology problems quickly. 00% 67% 82% 86%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 85% My work gives me a feeling of personal accomplishment. 92% 00% 9% 93% My supervisor clearly communicates my performance goals. 92% 73% 00% 88%, I feel secure going to my vehicle during regular business hours. 9% 00% 00% 93% I have the necessary technology (hardware and software) to do my job well. 9% 83% 9% 89% My supervisor informs me about management decisions that relate to my job. 9% 92% 82% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 9% 9% 00% 83% The technology (hardware and software) I use on the job is reliable. 75% 9% 83%, I feel secure at my workplace after regular business hours. 00% 00% 77% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 83% * * 92% My supervisor values me. 2 82% 92% 00% 9%, I feel secure going to my vehicle after regular business hours. 80% 00% 00% 7% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 75% * * 93% My department director values employees in our department. 75% 00% 9% 87% My workload is reasonable. 73% 67% * 8% My department director clearly communicates what is going on in my department. 73% 00% 00% 80% The executive leadership of Mecklenburg County values County employees. 2 7% 00% 9% 85% The Board of County Commissioners values County employees. 7% 00% 82% 79% Employees in my division share job knowledge with each other. 67% 75% 9% 89% My supervisor encourages me to come up with better ways of doing things. 67% 82% 85% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 50

161 PSO - Substance Abuse Services Center N = 27 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 96% 88% 93% 92% My supervisor annually assesses progress on my individual development plan., 3 95% 83% 95% 96% I have a workplan that includes an individual development plan (IDP). 92% * My supervisor provides sufficient feedback regarding my performance. 89% 80% 92% 86% My supervisor provides timely feedback about my performance. 85% 80% 88% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 87% 00% 93% My supervisor treats me fairly. 93% 83% 96% 9% My supervisor provides the flexibility I need to balance work and personal life. 89% 89% 96% 92% My supervisor encourages creative thinking. 88% 70% 84% 87% My co-workers are respectful of each other. 85% 63% 67% 88% Most days I feel good about coming to work. 85% 9% 96% 87% I am able to openly communicate concerns to my supervisor. 85% 73% 00% 87% My co-workers are willing to assist each other. 80% 70% 8% My supervisor encourages an open exchange of ideas. 78% 79% 88% 87% I would recommend Mecklenburg County to others as a good place to work. 77% 98% 00% 89% My supervisor acknowledges my achievements. 73% 80% 92% 86% Average Scores Trend (FY3 - ) County Target (84%) 00% 80% 92% 85% 9% 9% 80% 84% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

162 PSO - Substance Abuse Services Center N = 27 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 00% 87% 96% 93% My work gives me a feeling of personal accomplishment. 00% 96% 00% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 00% 83% I have received adequate training needed to perform my job safely. 96% 93% 92% 95% I have been trained to effectively identify safety hazards in the workplace. 96% 98% 00% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 93% My supervisor values me. 2 96% 84% 89% 9% I am comfortable talking about safety hazards with my supervisor. 93% 93% 95% 96% I have electronic access to the information I need to do my job well. 93% 95% 96% 93% I have the necessary technology (hardware and software) to do my job well. 93% 9% 88% 89% Information Technology solves my technology problems quickly. 92% 95% 00% 86% Information Technology solves my technology problems effectively. 92% 95% 96% 87% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% * * 92% Workplace safety is a priority in my department. 89% 88% 84% 92% My supervisor clearly communicates my performance goals. 89% 89% 92% 88% My supervisor encourages me to come up with better ways of doing things. 88% 76% 88% 85%, I feel secure going to my vehicle during regular business hours. 85% 80% 96% 93%, I feel secure at my workplace during regular business hours. 85% 74% * 9% My supervisor informs me about management decisions that relate to my job. 85% 80% 88% 88% Employees in my division share job knowledge with each other. 84% 65% 78% 89% The technology (hardware and software) I use on the job is reliable. 8% 93% 84% 83% The executive leadership of Mecklenburg County values County employees. 2 77% 82% 8% 85%, I am satisfied with the security personnel presence at the facility where I work. 74% 73% 88% 85% My department director values employees in our department. 73% 86% 82% 87%, I feel secure at my workplace after regular business hours. 73% 66% 80% 77%, I feel secure going to my vehicle after regular business hours. 73% 68% 80% 7% My workload is reasonable. 69% 86% * 8% My department director clearly communicates what is going on in my department. 63% 74% 73% 80% The Board of County Commissioners values County employees. 6% 79% 92% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 52

163 PSO - Trauma and Justice Partnerships (CD-CP) N = 9 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 94% 00% 92% My supervisor annually assesses progress on my individual development plan., 3 9% 00% 00% 96% My supervisor provides sufficient feedback regarding my performance. 89% 00% 86% My supervisor provides timely feedback about my performance. 88% 00% 85% I have a workplan that includes an individual development plan (IDP). 79% 80% * Employee Motivation & Satisfaction My supervisor treats me with respect. 95% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 95% 00% 00% 92% My supervisor treats me fairly. 95% 00% 9% My co-workers are willing to assist each other. 95% 00% My supervisor encourages creative thinking. 95% 00% 87% I would recommend Mecklenburg County to others as a good place to work. 94% 00% 00% 89% My supervisor acknowledges my achievements. 94% 00% 86% My co-workers are respectful of each other. 89% 80% 00% 88% Most days I feel good about coming to work. 89% 00% 00% 87% I am able to openly communicate concerns to my supervisor. 89% 00% 87% My supervisor encourages an open exchange of ideas. 89% 00% 87% Average Scores Trend (FY3 - ) 00% 00% County Target (84%) 00% 88% 92% 93% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 53

164 PSO - Trauma and Justice Partnerships (CD-CP) N = 9 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 00% 00% 95% I have electronic access to the information I need to do my job well. 00% 89% 89% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% Workplace safety is a priority in my department. 00% 00% 00% 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9%, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 85% My supervisor values me. 2 95% 00% 9% My workload is reasonable. 95% 80% * 8% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% * * 92% Employees in my division share job knowledge with each other. 94% 80% 00% 89% I am comfortable talking about safety hazards with my supervisor. 94% 00% 00% 96% I have been trained to effectively identify safety hazards in the workplace. 94% 00% 00% 92%, I feel secure at my workplace after regular business hours. 93% 89% 00% 77% The Board of County Commissioners values County employees. 93% 89% 89% 79% I am able to apply skills I learn in trainings to better perform my job. 89% 00% 00% 93% My supervisor clearly communicates my performance goals. 89% 00% 88% My department director values employees in our department. 89% 00% 87% My supervisor encourages me to come up with better ways of doing things. 89% 00% 85% The executive leadership of Mecklenburg County values County employees. 2 89% 89% 85% I have the necessary technology (hardware and software) to do my job well. 88% 80% 89% 89% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 00% 00% 83% Information Technology solves my technology problems effectively. 88% 70% 00% 87% My department director clearly communicates what is going on in my department. 83% 88% 80% My work gives me a feeling of personal accomplishment. 82% 00% 93% My supervisor informs me about management decisions that relate to my job. 82% 00% 88%, I feel secure going to my vehicle after regular business hours. 8% 89% 00% 7% The technology (hardware and software) I use on the job is reliable. 76% 60% 78% 83% Information Technology solves my technology problems quickly. 75% 78% 89% 86% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 54

165 PSO - Trauma and Justice Partnerships (JDTR) N = 6 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 96% My supervisor supports my participation in professional development opportunities. 00% 50% 60% 92% My supervisor provides sufficient feedback regarding my performance. 75% 50% 50% 86% My supervisor provides timely feedback about my performance. 75% 50% 50% 85% I have a workplan that includes an individual development plan (IDP). 67% 00% * Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 50% 00% My co-workers are respectful of each other. 00% 50% 80% 88% My supervisor acknowledges my achievements. 00% 50% 60% 86% I would recommend Mecklenburg County to others as a good place to work. 83% 50% 00% 89% My supervisor treats me with respect. 75% 50% 60% 93% My supervisor provides the flexibility I need to balance work and personal life. 75% 0% 60% 92% My supervisor treats me fairly. 75% 50% 60% 9% My supervisor encourages an open exchange of ideas. 75% 0% 60% 87% My supervisor encourages creative thinking. 75% 50% 60% 87% Most days I feel good about coming to work. 67% 50% 60% 87% I am able to openly communicate concerns to my supervisor. 50% 50% 60% 87% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 70% 65% 70% 83% 69% 80% 60% 50% 40% 4% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 55

166 PSO - Trauma and Justice Partnerships (JDTR) N = 6 Questions Supplemental Information FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 50% 80% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 96% I have electronic access to the information I need to do my job well. 00% 00% 00% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92%, I feel secure at my workplace during regular business hours. 00% 00% * 9% My supervisor values me. 2 00% 50% 60% 9% Employees in my division share job knowledge with each other. 00% 50% 80% 89% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 89% Information Technology solves my technology problems effectively. 00% 50% 80% 87% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 67% 83% The technology (hardware and software) I use on the job is reliable. 00% 0% 00% 83% My workload is reasonable. 00% 00% * 8% My department director values employees in our department. 83% 00% 50% 87% My department director clearly communicates what is going on in my department. 83% 50% 40% 80% My work gives me a feeling of personal accomplishment. 80% 50% 60% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 75% * * 93% I am able to apply skills I learn in trainings to better perform my job. 75% 50% 60% 93% I have been trained to effectively identify safety hazards in the workplace. 75% 00% 00% 92%, I am satisfied with the security personnel presence at the facility where I work. 75% 00% 00% 85% My supervisor encourages me to come up with better ways of doing things. 75% 0% 60% 85% I have received adequate training needed to perform my job safely. 67% 00% 80% 95% My supervisor informs me about management decisions that relate to my job. 67% 50% 50% 88% Information Technology solves my technology problems quickly. 67% 50% 80% 86% The executive leadership of Mecklenburg County values County employees. 2 67% 33% 80% 85% The Board of County Commissioners values County employees. 67% 50% 60% 79%, I feel secure at my workplace after regular business hours. 67% 00% 00% 77%, I feel secure going to my vehicle after regular business hours. 67% 00% 00% 7% Workplace safety is a priority in my department. 50% 00% 00% 92% My supervisor clearly communicates my performance goals. 50% 50% 60% 88% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 56

167 REG - Register of Deeds N = 33 Enterprise Scorecard Measures Employee Development FY4 FY3 County My supervisor annually assesses progress on my individual development plan., 3 00% 83% 00% 96% My supervisor supports my participation in professional development opportunities. 75% 80% 97% 92% My supervisor provides sufficient feedback regarding my performance. 66% 68% 00% 86% My supervisor provides timely feedback about my performance. 63% 69% 9% 85% I have a workplan that includes an individual development plan (IDP). 44% 37% * Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 93% 97% 92% My supervisor treats me with respect. 87% 93% 00% 93% I would recommend Mecklenburg County to others as a good place to work. 84% 96% 00% 89% I am able to openly communicate concerns to my supervisor. 80% 77% 97% 87% My supervisor encourages creative thinking. 75% 74% 9% 87% My co-workers are willing to assist each other. 74% 77% 94% My supervisor encourages an open exchange of ideas. 73% 69% 9% 87% My supervisor treats me fairly. 7% 74% 94% 9% Most days I feel good about coming to work. 69% 88% 88% 87% My supervisor acknowledges my achievements. 67% 7% 00% 86% My co-workers are respectful of each other. 65% 42% 69% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 97% 93% 80% 70% 67% 70% 78% 76% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 57

168 REG - Register of Deeds N = 33 Supplemental Information FY4 FY3 County Questions I have electronic access to the information I need to do my job well. 97% 92% 97% 93% Workplace safety is a priority in my department. 96% 79% 84% 92% Information Technology solves my technology problems effectively. 96% 96% 00% 87% I am able to apply skills I learn in trainings to better perform my job. 96% 8% 94% 93% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 94% * * 99% I have the necessary technology (hardware and software) to do my job well. 93% 96% 97% 89% Information Technology solves my technology problems quickly. 93% 95% 97% 86%, I feel secure going to my vehicle during regular business hours. 93% 82% 93% The work I do is important. 9% 00% 00% 99% The technology (hardware and software) I use on the job is reliable. 96% 9% 83% I have received adequate training needed to perform my job safely. 89% 84% 9% 95% The Board of County Commissioners values County employees. 88% 95% 9% 79% I am comfortable talking about safety hazards with my supervisor. 87% 96% 96% 96% My workload is reasonable. 84% 93% * 8%, I feel secure at my workplace after regular business hours. 84% 53% 83% 77% The executive leadership of Mecklenburg County values County employees. 2 84% 85% 9% 85% My supervisor values me. 2 83% 92% 9% 9% Employees in my division share job knowledge with each other. 8% 7% 93% 89% My supervisor informs me about management decisions that relate to my job. 80% 80% 97% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 79% * * 93%, I feel secure going to my vehicle after regular business hours. 76% 55% 79% 7% My supervisor encourages me to come up with better ways of doing things. 76% 70% 9% 85%, I am satisfied with the security personnel presence at the facility where I work. 73% 65% 68% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 72% * * 92% My work gives me a feeling of personal accomplishment. 72% 89% 9% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 7% 77% 53% 83% I have been trained to effectively identify safety hazards in the workplace. 70% 74% 72% 92% My supervisor clearly communicates my performance goals. 67% 72% 9% 88% My department director values employees in our department. 65% 75% 88% 87%, I feel secure at my workplace during regular business hours. 63% 62% * 9% My department director clearly communicates what is going on in my department. 50% 54% 79% 80% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 58

169 SHF - Sheriff's Office N = 77 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 9% 9% 87% 92% My supervisor provides timely feedback about my performance. 86% 86% 82% 85% My supervisor provides sufficient feedback regarding my performance. 86% 87% 84% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 94% 94% 92% 93% My supervisor treats me fairly. 9% 92% 9% I am able to openly communicate concerns to my supervisor. 86% 83% 87% My supervisor provides the flexibility I need to balance work and personal life. 9% 88% 92% I would recommend Mecklenburg County to others as a good place to work. 9% 93% 89% Most days I feel good about coming to work. 87% 87% 87% 87% My supervisor acknowledges my achievements. 85% 87% 83% 86% My supervisor encourages an open exchange of ideas. 84% 85% 8% 87% My supervisor encourages creative thinking. 84% 84% 82% 87% My co-workers are willing to assist each other. 83% 84% 84% My co-workers are respectful of each other. 79% 79% 78% 88% 00% Average Scores Trend (FY3 - ) County Target (84%) 84% 88% 88% 85% 87% 87% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 59

170 SHF - Sheriff's Office N = 77 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 99% * * 99% The work I do is important. 98% 98% 97% 99% I have received adequate training needed to perform my job safely. 97% 95% 93% 95% I am comfortable talking about safety hazards with my supervisor. 96% 94% 92% 96% I have been trained to effectively identify safety hazards in the workplace. 95% 94% 93% 92% I have electronic access to the information I need to do my job well. 93% 93% 93% Workplace safety is a priority in my department. 93% 9% 85% 92%, I feel secure at my workplace during regular business hours. 92% 92% * 9% My work gives me a feeling of personal accomplishment. 92% 89% 86% 93% Information Technology solves my technology problems effectively. 92% 9% 84% 87% I am able to apply skills I learn in trainings to better perform my job. 92% 89% 84% 93% My workload is reasonable. 9% * 8% My supervisor values me. 2 9% 89% 84% 9% Information Technology solves my technology problems quickly. 89% 8% 86% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* * * 93%, I feel secure at my workplace after regular business hours. 89% 86% 77%, I am satisfied with the security personnel presence at the facility where I work. 89% 8% 85%, I feel secure going to my vehicle during regular business hours. 89% 86% 89% 93% I have the necessary technology (hardware and software) to do my job well. 88% 88% 85% 89% My supervisor clearly communicates my performance goals. 88% 89% 85% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 83% 87% 83% My supervisor informs me about management decisions that relate to my job. 86% 86% 85% 88% Employees in my division share job knowledge with each other. 85% 87% 85% 89% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 85% * * 92% My department director values employees in our department. 84% 84% 77% 87% My department director clearly communicates what is going on in my department. 82% 80% 73% 80% The technology (hardware and software) I use on the job is reliable. 8% 80% 78% 83% My supervisor encourages me to come up with better ways of doing things. 8% 82% 79% 85%, I feel secure going to my vehicle after regular business hours. 8% 79% 82% 7% The executive leadership of Mecklenburg County values County employees. 2 76% 78% 7% 85% The Board of County Commissioners values County employees. 73% 77% 68% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 60

171 SHF - Administrative N = 90 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor provides sufficient feedback regarding my performance. 95% 84% 84% 86% My supervisor supports my participation in professional development opportunities. 94% 93% 87% 92% My supervisor provides timely feedback about my performance. 94% 83% 79% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 95% 94% 96% 89% My supervisor treats me fairly. 94% 9% 87% 9% My supervisor treats me with respect. 93% 94% 88% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 94% 94% 92% Most days I feel good about coming to work. 92% 89% 87% 87% My supervisor acknowledges my achievements. 9% 84% 82% 86% I am able to openly communicate concerns to my supervisor. 9% 87% 78% 87% My supervisor encourages an open exchange of ideas. 88% 87% 8% 87% My supervisor encourages creative thinking. 87% 87% 8% 87% My co-workers are willing to assist each other. 86% My co-workers are respectful of each other. 79% 89% 87% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 83% 87% 95% 86% 89% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 6

172 SHF - Administrative N = 90 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 98% 95% 99% I have received adequate training needed to perform my job safely. 99% 93% 93% 95% I have electronic access to the information I need to do my job well. 98% 95% 95% 93% I am comfortable talking about safety hazards with my supervisor. 97% 99% 92% 96%, I feel secure going to my vehicle during regular business hours. 97% 95% 99% 93%, I feel secure at my workplace during regular business hours. 96% 97% * 9% Workplace safety is a priority in my department. 96% 94% 89% 92% I have been trained to effectively identify safety hazards in the workplace. 96% 92% 86% 92%, I am satisfied with the security personnel presence at the facility where I work. 96% 93% 95% 85% My workload is reasonable. 95% 93% * 8% I have the necessary technology (hardware and software) to do my job well. 95% 93% 95% 89% Information Technology solves my technology problems effectively. 95% 92% 89% 87%, I feel secure at my workplace after regular business hours. 95% 94% 95% 77% My work gives me a feeling of personal accomplishment. 94% 92% 86% 93% Information Technology solves my technology problems quickly. 94% 89% 89% 86%, I feel secure going to my vehicle after regular business hours. 94% 85% 9% 7% My supervisor clearly communicates my performance goals. 93% 83% 88% My supervisor values me. 2 93% 89% 85% 9% I am able to apply skills I learn in trainings to better perform my job. 93% 89% 82% 93% My supervisor informs me about management decisions that relate to my job. 92% 85% 88% The technology (hardware and software) I use on the job is reliable. 92% 86% 87% 83% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% * * 93% My department director values employees in our department. 9% 86% 86% 87% My supervisor encourages me to come up with better ways of doing things. 88% 87% 78% 85% The executive leadership of Mecklenburg County values County employees. 2 87% 88% 82% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% * * 92% My department director clearly communicates what is going on in my department. 87% 80% 78% 80% Employees in my division share job knowledge with each other. 86% 87% 9% 89% The Board of County Commissioners values County employees. 86% 85% 75% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 76% 62% 67% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 62

173 SHF - Arrest Processing N = 82 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor provides timely feedback about my performance. 89% 89% 83% 85% My supervisor provides sufficient feedback regarding my performance. 87% 89% 87% 86% My supervisor supports my participation in professional development opportunities. 84% 79% 92% Employee Motivation & Satisfaction My supervisor treats me with respect. 95% 92% 93% 93% My supervisor treats me fairly. 94% 89% 9% 9% My supervisor provides the flexibility I need to balance work and personal life. 92% 95% 87% 92% I am able to openly communicate concerns to my supervisor. 9% 85% 85% 87% Most days I feel good about coming to work. 85% 83% 87% My supervisor acknowledges my achievements. 88% 89% 84% 86% I would recommend Mecklenburg County to others as a good place to work. 87% 89% 89% My co-workers are respectful of each other. 86% 83% 68% 88% My supervisor encourages creative thinking. 84% 86% 83% 87% My supervisor encourages an open exchange of ideas. 83% 84% 83% 87% My co-workers are willing to assist each other. 8% 86% 77% 00% Average Scores Trend (FY3 - ) County Target (84%) 83% 89% 87% 84% 87% 88% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 63

174 SHF - Arrest Processing N = 82 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 99% 93% 94% 99% I am comfortable talking about safety hazards with my supervisor. 99% 95% 93% 96% I have received adequate training needed to perform my job safely. 97% 95% 87% 95% Workplace safety is a priority in my department. 96% 93% 89% 92% I have been trained to effectively identify safety hazards in the workplace. 95% 94% 9% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * * 93%, I feel secure at my workplace during regular business hours. 93% 96% * 9% My supervisor values me. 2 92% 88% 8% 9% My work gives me a feeling of personal accomplishment. 9% 86% 79% 93%, I am satisfied with the security personnel presence at the facility where I work. 9% 96% 83% 85% I have electronic access to the information I need to do my job well. 96% 78% 93% Information Technology solves my technology problems effectively. 89% 92% 65% 87%, I feel secure at my workplace after regular business hours. 89% 93% 86% 77% I am able to apply skills I learn in trainings to better perform my job. 89% 8% 7% 93%, I feel secure going to my vehicle during regular business hours. 88% 94% 87% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 89% 86% 83% I have the necessary technology (hardware and software) to do my job well. 88% 86% 66% 89% Information Technology solves my technology problems quickly. 87% 65% 86% My supervisor clearly communicates my performance goals. 87% 9% 88% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 86% * * 92% My workload is reasonable. 86% 88% * 8% Employees in my division share job knowledge with each other. 83% 84% 80% 89% My supervisor informs me about management decisions that relate to my job. 83% 88% 92% 88% My department director values employees in our department. 82% 80% 73% 87% My supervisor encourages me to come up with better ways of doing things. 8% 84% 82% 85%, I feel secure going to my vehicle after regular business hours. 8% 82% 84% 7% My department director clearly communicates what is going on in my department. 80% 79% 68% 80% The technology (hardware and software) I use on the job is reliable. 74% 78% 57% 83% The executive leadership of Mecklenburg County values County employees. 2 7% 76% 67% 85% The Board of County Commissioners values County employees. 66% 75% 64% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 64

175 SHF - Court Operations N = 8 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor provides timely feedback about my performance. 94% 9% 94% 85% My supervisor supports my participation in professional development opportunities. 94% 93% 94% 92% My supervisor provides sufficient feedback regarding my performance. 9% 96% 94% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 98% 00% 93% I am able to openly communicate concerns to my supervisor. 99% 95% 96% 87% My supervisor treats me fairly. 96% 96% 96% 9% Most days I feel good about coming to work. 94% 96% 9% 87% My supervisor provides the flexibility I need to balance work and personal life. 92% 96% 96% 92% My supervisor encourages creative thinking. 9% 87% 89% 87% My supervisor encourages an open exchange of ideas. 92% 88% 87% My supervisor acknowledges my achievements. 89% 96% 92% 86% I would recommend Mecklenburg County to others as a good place to work. 88% 93% 96% 89% My co-workers are willing to assist each other. 80% 83% 80% My co-workers are respectful of each other. 75% 78% 78% 88% Average Scores Trend (FY3 - ) County Target (84%) 00% 94% 93% 93% 9% 92% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 65

176 SHF - Court Operations N = 8 Supplemental Information FY4 FY3 County Questions The work I do is important. 00% 99% 98% 99% My supervisor values me. 2 00% 94% 92% 9% I am comfortable talking about safety hazards with my supervisor. 99% 97% 00% 96% Workplace safety is a priority in my department. 99% 97% 92% 92% My workload is reasonable. 99% 97% * 8% I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 97% * * 99% I have electronic access to the information I need to do my job well. 97% 93% 88% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 93% I have been trained to effectively identify safety hazards in the workplace. 97% 93% 94% 92% My supervisor informs me about management decisions that relate to my job. 95% 88% 94% 88% My work gives me a feeling of personal accomplishment. 94% 9% 92% 93% I have received adequate training needed to perform my job safely. 94% 94% 96% 95%, I feel secure going to my vehicle during regular business hours. 93% 96% 98% 93% My supervisor clearly communicates my performance goals. 93% 96% 00% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 88% 96% 83%, I feel secure at my workplace after regular business hours. 92% 96% 96% 77% I am able to apply skills I learn in trainings to better perform my job. 92% 9% 9% 93% My department director values employees in our department. 92% 92% 87% Information Technology solves my technology problems effectively. 9% 97% 87% 87% Information Technology solves my technology problems quickly. 9% 92% 78% 86% My department director clearly communicates what is going on in my department. 84% 80%, I feel secure at my workplace during regular business hours. 98% * 9%, I feel secure going to my vehicle after regular business hours. 89% 9% 98% 7%, I am satisfied with the security personnel presence at the facility where I work. 88% 95% 93% 85% I have the necessary technology (hardware and software) to do my job well. 88% 9% 88% 89% My supervisor encourages me to come up with better ways of doing things. 85% 85% 84% 85% The technology (hardware and software) I use on the job is reliable. 84% 87% 78% 83% Employees in my division share job knowledge with each other. 77% 89% 82% 89% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 77% * * 92% The executive leadership of Mecklenburg County values County employees. 2 75% 73% 73% 85% The Board of County Commissioners values County employees. 66% 74% 75% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 66

177 SHF - Detention Staff N = 335 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 89% 88% 85% 92% My supervisor provides sufficient feedback regarding my performance. 80% 82% 78% 86% My supervisor provides timely feedback about my performance. 80% 8% 75% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 92% 89% 93% My supervisor treats me fairly. 87% 86% 9% I would recommend Mecklenburg County to others as a good place to work. 87% 88% 89% My supervisor provides the flexibility I need to balance work and personal life. 86% 85% 80% 92% I am able to openly communicate concerns to my supervisor. 86% 8% 78% 87% Most days I feel good about coming to work. 8% 8% 83% 87% My co-workers are willing to assist each other. 78% 79% 80% My supervisor acknowledges my achievements. 78% 82% 76% 86% My supervisor encourages an open exchange of ideas. 78% 79% 76% 87% My supervisor encourages creative thinking. 78% 78% 76% 87% My co-workers are respectful of each other. 73% 73% 7% 88% 00% Average Scores Trend (FY3 - ) County Target (84%) 80% 79% 83% 83% 80% 82% 82% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 67

178 SHF - Detention Staff N = 335 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 98% * * 99% The work I do is important. 97% 98% 97% 99% I have been trained to effectively identify safety hazards in the workplace. 96% 94% 96% 92% I have received adequate training needed to perform my job safely. 96% 94% 92% 95% I am comfortable talking about safety hazards with my supervisor. 95% 89% 89% 96% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 86% 94% 83% Information Technology solves my technology problems effectively. 92% 88% 89% 87% I have electronic access to the information I need to do my job well. 9% 94% 93% I am able to apply skills I learn in trainings to better perform my job. 87% 82% 93% Information Technology solves my technology problems quickly. 87% 86% 86% My workload is reasonable. 89% 85% * 8%, I feel secure at my workplace during regular business hours. 89% 85% * 9% My work gives me a feeling of personal accomplishment. 89% 85% 82% 93% Workplace safety is a priority in my department. 88% 85% 79% 92% My supervisor values me. 2 86% 84% 78% 9%, I am satisfied with the security personnel presence at the facility where I work. 85% 84% 68% 85% I have the necessary technology (hardware and software) to do my job well. 85% 83% 88% 89% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 85% * * 93%, I feel secure at my workplace after regular business hours. 85% 8% 77% 77% Employees in my division share job knowledge with each other. 84% 85% 8% 89%, I feel secure going to my vehicle during regular business hours. 83% 74% 80% 93% My supervisor clearly communicates my performance goals. 82% 82% 79% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 82% * * 92% My supervisor informs me about management decisions that relate to my job. 8% 80% 78% 88% My department director values employees in our department. 77% 78% 66% 87% The technology (hardware and software) I use on the job is reliable. 76% 74% 80% 83% My department director clearly communicates what is going on in my department. 75% 74% 67% 80% My supervisor encourages me to come up with better ways of doing things. 74% 75% 7% 85%, I feel secure going to my vehicle after regular business hours. 70% 68% 70% 7% The executive leadership of Mecklenburg County values County employees. 2 70% 7% 64% 85% The Board of County Commissioners values County employees. 68% 73% 6% 79% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 68

179 SHF - Field Operations N = 85 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor provides sufficient feedback regarding my performance. 99% 00% 96% 86% My supervisor provides timely feedback about my performance. 99% 00% 96% 85% My supervisor supports my participation in professional development opportunities. 99% 00% 99% 92% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 92% My supervisor treats me fairly. 00% 99% 99% 9% I am able to openly communicate concerns to my supervisor. 00% 98% 96% 87% My supervisor encourages an open exchange of ideas. 99% 99% 94% 87% My supervisor encourages creative thinking. 98% 99% 95% 87% My supervisor acknowledges my achievements. 98% 00% 99% 86% I would recommend Mecklenburg County to others as a good place to work. 97% 98% 96% 89% My co-workers are willing to assist each other. 96% 97% 99% Most days I feel good about coming to work. 96% 98% 99% 87% My co-workers are respectful of each other. 94% 96% 96% 88% 00% 97% Average Scores Trend (FY3 - ) County Target (84%) 00% 99% 97% 98% 98% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 69

180 SHF - Field Operations N = 85 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 00% 99% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% My work gives me a feeling of personal accomplishment. 00% 00% 99% 93%, I feel secure going to my vehicle during regular business hours. 00% 00% 99% 93%, I feel secure going to my vehicle after regular business hours. 00% 97% 97% 7% I am able to apply skills I learn in trainings to better perform my job. 99% 98% 95% 93% My supervisor values me. 2 99% 99% 99% 9% My supervisor clearly communicates my performance goals. 99% 99% 97% 88% Workplace safety is a priority in my department. 99% 00% 96% 92%, I feel secure at my workplace after regular business hours. 99% 98% 97% 77%, I feel secure at my workplace during regular business hours. 99% 99% * 9% My supervisor informs me about management decisions that relate to my job. 98% 98% 96% 88% I am comfortable talking about safety hazards with my supervisor. 98% 98% 98% 96% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 92%, I am satisfied with the security personnel presence at the facility where I work. 97% 00% 99% 85% My supervisor encourages me to come up with better ways of doing things. 96% 98% 95% 85% My department director clearly communicates what is going on in my department. 96% 95% 92% 80% Employees in my division share job knowledge with each other. 95% 98% 96% 89% My department director values employees in our department. 95% 00% 95% 87% I have electronic access to the information I need to do my job well. 95% 95% 77% 93% I have been trained to effectively identify safety hazards in the workplace. 94% 96% 96% 92% My workload is reasonable. 92% 95% * 8% I have the necessary technology (hardware and software) to do my job well. 89% 95% 68% 89% Information Technology solves my technology problems quickly. 88% 86% 67% 86% Information Technology solves my technology problems effectively. 87% 9% 69% 87% The executive leadership of Mecklenburg County values County employees. 2 86% 94% 77% 85% The Board of County Commissioners values County employees. 85% 83% 75% 79% The technology (hardware and software) I use on the job is reliable. 85% 93% 68% 83% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 83% 89% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 70

181 SHF - Inmate Programs N = 29 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 89% 00% 97% 92% My supervisor provides sufficient feedback regarding my performance. 83% 87% 86% My supervisor provides timely feedback about my performance. 83% 87% 87% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 97% 00% 97% 89% My supervisor treats me with respect. 93% 97% 97% 93% My co-workers are willing to assist each other. 93% 97% My supervisor provides the flexibility I need to balance work and personal life. 97% 87% 92% Most days I feel good about coming to work. 89% 97% 94% 87% I am able to openly communicate concerns to my supervisor. 86% 83% 87% My co-workers are respectful of each other. 85% 79% 83% 88% My supervisor treats me fairly. 83% 93% 9% My supervisor acknowledges my achievements. 83% 87% 93% 86% My supervisor encourages an open exchange of ideas. 79% 84% 80% 87% My supervisor encourages creative thinking. 79% 84% 83% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 92% 85% 87% 80% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

182 SHF - Inmate Programs N = 29 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 00% 96% 95% I have electronic access to the information I need to do my job well. 00% 00% 00% 93%, I feel secure at my workplace during regular business hours. 00% 00% * 9% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 89% Information Technology solves my technology problems effectively. 00% 00% 00% 87% Information Technology solves my technology problems quickly. 00% 93% 96% 86% The technology (hardware and software) I use on the job is reliable. 00% 76% 96% 83% My work gives me a feeling of personal accomplishment. 96% 97% 97% 93%, I feel secure going to my vehicle during regular business hours. 96% 00% 97% 93% My workload is reasonable. 96% 97% * 8% Workplace safety is a priority in my department. 96% 00% 89% 92%, I feel secure at my workplace after regular business hours. 96% 00% 93% 77% My supervisor informs me about management decisions that relate to my job. 93% 87% 87% 88% I am comfortable talking about safety hazards with my supervisor. 93% 97% 96% 96% I am able to apply skills I learn in trainings to better perform my job. 93% 00% 93% Employees in my division share job knowledge with each other. 92% 86% 87% 89%, I am satisfied with the security personnel presence at the facility where I work. 92% 96% 89% 85%, I feel secure going to my vehicle after regular business hours. 92% 92% 93% 7% The executive leadership of Mecklenburg County values County employees. 2 9% 93% 77% 85% My supervisor clearly communicates my performance goals. 89% 94% 87% 88% My department director values employees in our department. 89% 96% 87% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% * * 92% I have been trained to effectively identify safety hazards in the workplace. 88% 00% 96% 92% My supervisor values me. 2 86% 89% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 85% * * 93% The Board of County Commissioners values County employees. 85% 96% 8% 79% My department director clearly communicates what is going on in my department. 8% 83% 83% 80% My supervisor encourages me to come up with better ways of doing things. 79% 84% 86% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 67% 69% 83% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 72

183 SHF - Work Release N = 5 Enterprise Scorecard Measures FY4 FY3 County Employee Development My supervisor supports my participation in professional development opportunities. 87% 00% 89% 92% My supervisor provides sufficient feedback regarding my performance. 73% 88% 79% 86% My supervisor provides timely feedback about my performance. 73% 88% 84% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 94% 95% 93% My co-workers are willing to assist each other. 93% 75% 84% I would recommend Mecklenburg County to others as a good place to work. 93% 00% 00% 89% My supervisor treats me fairly. 87% 94% 89% 9% Most days I feel good about coming to work. 87% 94% 94% 87% My co-workers are respectful of each other. 86% 63% 94% 88% My supervisor acknowledges my achievements. 86% 8% 72% 86% I am able to openly communicate concerns to my supervisor. 85% 94% 79% 87% My supervisor provides the flexibility I need to balance work and personal life. 80% 00% 95% 92% My supervisor encourages an open exchange of ideas. 79% 94% 78% 87% My supervisor encourages creative thinking. 73% 00% 83% 87% Average Scores Trend (FY3 - ) County Target (84%) 00% 84% 92% 88% 86% 80% 78% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 73

184 SHF - Work Release N = 5 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 94% 96% I have received adequate training needed to perform my job safely. 00% 94% 89% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% * * 92% Workplace safety is a priority in my department. 00% 80% 74% 92%, I feel secure at my workplace during regular business hours. 00% 88% * 9% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 89% Information Technology solves my technology problems effectively. 00% 00% 94% 87% Information Technology solves my technology problems quickly. 00% 00% 94% 86% The technology (hardware and software) I use on the job is reliable. 00% 00% 00% 83% My workload is reasonable. 00% 00% * 8%, I feel secure at my workplace after regular business hours. 00% 86% 89% 77% The work I do is important. 93% 00% 94% 99% I have electronic access to the information I need to do my job well. 93% 00% 93% 93%, I feel secure going to my vehicle during regular business hours. 93% 93% 95% 93% I have been trained to effectively identify safety hazards in the workplace. 93% 88% 89% 92% My work gives me a feeling of personal accomplishment. 93% 94% 88% 93% My department director values employees in our department. 93% 93% 83% 87% I am able to apply skills I learn in trainings to better perform my job. 92% 00% 88% 93%, I am satisfied with the security personnel presence at the facility where I work. 87% 86% 89% 85% The executive leadership of Mecklenburg County values County employees. 2 87% 94% 94% 85% The Board of County Commissioners values County employees. 86% 86% 94% 79% My supervisor values me. 2 85% 94% 83% 9% My department director clearly communicates what is going on in my department. 83% 73% 37% 80% Employees in my division share job knowledge with each other. 80% 8% 84% 89% My supervisor clearly communicates my performance goals. 80% 94% 89% 88% My supervisor encourages me to come up with better ways of doing things. 79% 93% 79% 85%, I feel secure going to my vehicle after regular business hours. 79% 85% 84% 7% I have received info about what to do in the event of an emergency (tornado, bomb threat). 7% 92% 9% 83% My supervisor informs me about management decisions that relate to my job. 67% 92% 89% 88% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 74

185 TAX - Office of the Tax Collector N = 40 Enterprise Scorecard Measures Employee Development FY4 FY3 County I have a workplan that includes an individual development plan (IDP). 00% 00% * My supervisor annually assesses progress on my individual development plan., 3 97% 98% 94% 96% My supervisor provides sufficient feedback regarding my performance. 95% 88% 86% 86% My supervisor supports my participation in professional development opportunities. 95% 82% 93% 92% My supervisor provides timely feedback about my performance. 92% 84% 82% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 97% 92% 00% My supervisor treats me fairly. 95% 77% 82% 9% My supervisor encourages an open exchange of ideas. 95% 72% 85% 87% My supervisor encourages creative thinking. 95% 76% 89% 87% Most days I feel good about coming to work. 92% 83% 93% 87% My co-workers are respectful of each other. 92% 96% 98% 88% My supervisor acknowledges my achievements. 92% 85% 83% 86% My supervisor treats me with respect. 76% 82% 93% I would recommend Mecklenburg County to others as a good place to work. 89% 93% 89% I am able to openly communicate concerns to my supervisor. 89% 73% 79% 87% My supervisor provides the flexibility I need to balance work and personal life. 85% 78% 92% 92% Average Scores Trend (FY3 - ) County Target (84%) 00% 80% 89% 96% 89% 82% 92% 70% 60% 50% FY3 FY4 FY3 2 FY4 2 Employee Development Employee Motivation & Satisfaction = Exemplary performance = Successful performance = Mixed results = Needs improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 75

186 TAX - Office of the Tax Collector N = 40 Supplemental Information Questions FY4 FY3 County I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 00% * * 99% The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 93% 93% 96% My supervisor informs me about management decisions that relate to my job. 00% 83% 86% 88% My supervisor clearly communicates my performance goals. 97% 88% 86% 88% I am able to apply skills I learn in trainings to better perform my job. 97% 89% 98% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% * * 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% * * 93% My work gives me a feeling of personal accomplishment. 95% 92% 93% 93% My supervisor encourages me to come up with better ways of doing things. 95% 79% 89% 85% My supervisor values me. 2 95% 77% 83% 9% My department director values employees in our department. 95% 9% 87% My department director clearly communicates what is going on in my department. 95% 78% 85% 80% I have received adequate training needed to perform my job safely. 94% 9% 00% 95% I have been trained to effectively identify safety hazards in the workplace. 94% 84% 95% 92% Employees in my division share job knowledge with each other. 92% 94% 89% Workplace safety is a priority in my department. 89% 84% 00% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 96% 95% 83% I have electronic access to the information I need to do my job well. 89% 89% 98% 93%, I feel secure going to my vehicle during regular business hours. 86% 93% 93% The executive leadership of Mecklenburg County values County employees. 2 82% 83% 85% My workload is reasonable. 82% 84% * 8%, I feel secure at my workplace during regular business hours. 76% 84% * 9% I have the necessary technology (hardware and software) to do my job well. 76% 85% 95% 89% The technology (hardware and software) I use on the job is reliable. 74% 70% 85% 83% The Board of County Commissioners values County employees. 70% 67% 8% 79% Information Technology solves my technology problems effectively. 69% 70% 84% 87%, I feel secure at my workplace after regular business hours. 68% 7% 87% 77% Information Technology solves my technology problems quickly. 67% 6% 83% 86%, I feel secure going to my vehicle after regular business hours. 66% 66% 7%, I am satisfied with the security personnel presence at the facility where I work. 6% 72% 88% 85% = Exemplary performance = Successful performance = Mixed results = Needs Improvement reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure. reflect % Yes response. 2 Question worded differently on 204 survey. 76

187