Where Do I Put the Flag and the General?

Transcription

1 SGMP Old Dominion Chapter Where Do I Put the Flag and the General? Kathleen Ryan, CGMP

2 Overview Creating a Good First Impression Eye Contact Handshakes What does yours say? Business Cards and Name Badges How to Make an Introduction Titles and Forms of Address Invitations, place cards and table tents Flags and Seating

3 Forming an Impression Appearance Dress Posture and body language Attention span Eye contact Demeanor

4 Eye Contact USA: Business and social Direct eye contact %40 - %60 Triangle of Eye Contact Globally acceptable norms vary

5 Culture will dictate an initial greeting in the United States the Handshake is our form of greeting

6 Handshakes: A proper handshake conveys power, confidence and professionalism Do you know what your handshake says about you? Examples of types of handshakes: Flabby/limp fish Politician Bone crusher

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8 Hints for Handshaking: Right hand free Stand up if seated Extend your hand Eye contact Repeat the name

9 The Business Card Exchange Present the card well Take time to look at the card Comment on the card Writing notes on the card is perceived as disrespectful in many cultures Put the card away properly Planner or card case Never in a wallet Never ask for a card

10 Introductions

11 Introductions Tips to introducing yourself or others: Stand up shows respect Make eye contact and smile Shake the other person s hand Always say the most important person s name first The person you mention first is who you are honoring Mention something about the person you are introducing, this serves as a starting point for conversation

12 Introduction Examples Mr. Senior Executive, I would like to introduce TO YOU Mr. Junior Executive, from the accounting department. Mr. Senior Executive is our Director of Public Relations. Ron, I would like to introduce TO YOU Hope Adams, Chair of the Education Committee for the Old Dominion Chapter. Hope, Ron Williams is the general manager of Homewood Suites and our sponsor for next month s meeting.

13 Introduction Examples Colonel Smith, I would like to introduce TO YOU Marilee Tretina, our Old Dominion Chapter President. Marilee, Colonel Mike Smith is the Director of the Air National Guard Recruiting Office in New Port News. Mayor Stoney, I would like to introduce TO YOU Hope Adams, Chair of the Education Committee for our Old Dominion Chapter. Hope, Mayor Stoney is speaking at our chapter conference in Chesapeake next month.

14 Titles and Forms of Address Addressing Senior Leaders: Retired -- Depends on situation: Very senior leaders are often referred by their term: The Honorable Robert McDonnell, the 71 st Governor of Virginia The Honorable John Kerry, the 68 th Secretary of State Military: By the rank they retired at If working at next civilian job, typically don t use rank when representing their company (implies government backing)

15 The Military at Your Event How to Address Military: Written and Spoken Practices

16 Military Titles and Forms of Address Civilian: Good afternoon, Dr. Jones or Good afternoon, Mr. Jones Military: Good afternoon, Colonel Jones or Good afternoon Dr. Jones It is not appropriate to use civilian and military honorifics together for the same person: Incorrect: Mr. Colonel Jones or Dr. Colonel Jones

17 Addressing Military Members Written (Army, MC, AF) Spoken Written (Navy, Coast Guard) Spoken Second Lieutenant Lieutenant Ensign Ensign First Lieutenant Lieutenant Lieutenant, junior grade Lieutenant Captain Captain Lieutenant Lieutenant Major Major Lieutenant Commander Commander Lieutenant Colonel Colonel Commander Commander Colonel Colonel Captain Captain Brigadier General General Rear Admiral, Upper Half Major General General Rear Admiral, Lower Half Admiral Admiral Lieutenant General General Vice Admiral Admiral General General Admiral Admiral

18 Military Rank Abbreviations Each Service has its own rank abbreviation Each is different in the way their abbreviated rank is displayed on correspondence, badges and name tents etc. This unique characteristic is very helpful in event planning, badging and protocol Can look at a guest list and know what Services are represented Let's Review a Rank and Abbreviation Chart (Hand out)

19 Military Rank - Officers Army, Marine Corps and Air Force:

20 Military Rank - Officers Navy and Coast Guard: Metal or embroidered insignia on their shoulders, collars, caps or sleeves

21 Military Rank - Enlisted Personnel Enlisted Corps: Metal insignia on their collars or embroidered insignia on their sleeves Each Service is different

22 Invitations The Colonial Williamsburg Foundation PO Post Box Office 1766 Box 1766 Williamsburg, VA Ms Kathleen Ryan 245 South Van Dorn Street Alexandria, VA The Colonial Williamsburg Foundation Board of Trustees requests the pleasure of your company at cocktails and dinner marking the month of June activities of Under the Redcoat on Friday, the fourteenth of June At seven o clock Williamsburg Inn Colonial Williamsburg, Virginia Please see enclosed insert R.s.v.p. 7 June Dress: Business Suit

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25 Consistency! Large/readable font Spell out or abbreviate Space may be determinate Remember some senior positions in government use the position title vs. their name Don t make it busy

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28 When displayed either horizontally or vertically against a wall:

29 When a number of flags are displayed:

30 On a Stage

31 When flags of two or more nations are displayed, they are to be flown from separate staffs of the same height, and of the same size

32 Precedence of Military Flags Army Marine Corps Navy Air Force Coast Guard

33 Appropriate and necessary to display in precedence order: National State Flag Precedence Local Government Organizational Positional Personal POW/MIA

34 Correct? US VA USA USN USMC USAF USCG Boeing

35 Seating Traditional Conference Table Seating

36 Business Delegation Host H4 H2 H1 H3 H5 V5 V3 V1 V2 V4 Visitor

37 Business Delegation

38 Business International Delegation with an Interpreter Host I G4 G2 G1 G3 G5 I = Interpreter V5 V3 V1 I V2 Visitor V4

39 U-Shape

40 Prepare! Research Familiarize yourself Learn everything you can about your guests Call your POC at the organization (or an embassy) Country-specific briefings and book resources Internet has wealth of information just vet your source! Take advantage of seminars and training

41 Resources

42 Who? Where? When? Why? What?