2018 Strategic Plan. Augusta County Service Authority

Transcription

1 2018 Strategic Plan for the Augusta County Service Authority Middle River Regional Wastewater Treatment Plant

2 Introduction The Augusta County Service Authority was formed in March of 1966 to centralize the provision of water and sewer service to Augusta County residents. The Service Authority also operates the Augusta Regional Landfill for Augusta County, the City of Staunton, and the City of Waynesboro. Over the last 52 years, the Augusta County Service Authority has grown from 11 employees serving 113 customers, to an organization employing 117 people serving 15,849 water customers and 9,481 sewer customers. ACSA also maintains 421 miles of water mains, 2,046 fire hydrants, 236 miles of gravity sewer mains, and 21 miles of sewer force main. In addition to our direct commercial, industrial and residential customers, ACSA serves a diverse group of stakeholders, including, but not limited to developers, homebuilders, environmental groups, local governments (Augusta County, Staunton and Waynesboro) and School Boards. In the summer of 2018, senior ACSA staff worked together to develop this 2018 Strategic Plan, including Values, Vision and Mission statements, SWOT Analysis and Specific Goals adopted by the ACSA Board of Directors on October 8, Membrane Filtration Units Page 2 of 10

3 Values Honesty and Integrity: Safety: Respect: Customer Service: Stewardship: Efficiency: Consistency: Compliance: Sustainability: Affordability: Working to always do the right thing, even when it is not the easy thing Always striving to protect our employees, our customers and the environment Shown to one another as well as to our customers Trying to consider the needs of our customers first Caring for our natural resources to provide for current and future generations Embracing new ideas in a constant effort to work as cost effectively as possible Providing the highest level of service to every customer, every time Meeting or exceeding all regulatory requirements Managing our resources to be fiscally, environmentally and technologically sustainable Meeting Board guidelines for water and sewer rates as well as keeping connection/availability fees comparable with state averages Fishersville Wastewater Treatment Plant Page 3 of 10

4 Vision The Augusta County Service Authority will be an independent, respected leader in the water, wastewater and solid waste industries, with a highly competent and motivated staff, committed to environmental stewardship and outstanding customer service. Mission The Augusta County Service Authority protects the public health and the environment by providing superb water and sewer service and solid waste disposal, working together with Augusta County to achieve the development objectives of the County s Comprehensive Plan and other mutually beneficial goals. Mill Place Water Storage Tank Verona System Page 4 of 10

5 Organizational Goals Develop Front-Line Supervisors Responsibility Safety/HR/Training/Administration Develop Supervisory Training Program with Blue Ridge Community College Have program completed and ready for implementation by July 1, 2019 Develop Senior Management Responsibility Executive Director Provide Management Training for Managers and Directors Two per year through UVA/LEAD Have first two Managers/Directors complete LEAD by July 1, 2019 Promote Distinct Organizational Identity Responsibility Executive Director Consider a new Organizational Name and Logo Have employee contest to submit names/logos Winning name/logo selected by Department Directors Bring to Board of Directors for their consideration by June 1, 2019 Succession Planning for All Departments Responsibility All Departments Develop a Succession Plan for Supervisor level and above Submit Succession Plan to Executive Director by October 1, 2018 Enhanced Communication Management to Staff Responsibility Executive Director Conduct quarterly meetings with each Department (all employees) Complete first round of quarterly meetings by January 1, 2019 Ensure ACSA Remains a Competitive Employer Responsibility Safety/HR/Training/Administration and Executive Director Complete salary surveys every two years, make range adjustments every two years, increase pay ranges annually by approved COLA Complete first salary survey and associated adjustments by July 1, 2019 Stuarts Draft Wastewater Treatment Plant Page 5 of 10

6 Operational Sustainability Goals Long-Term Capital Improvement Plan Responsibility Engineering, Treatment Operations, and Field Operations Generate 10-year Capital Improvement Plan to address known issues Have plan completed by February 1, 2019 Establish Goals for Capital Funding Responsibility Executive Director and Finance Develop goals for funding of 10-year Capital Improvement Plan with cash, reserves, grants, loans and partnerships Have goals finalized by April 1, 2019 Evaluate Rate Structure to Meet Capital Funding Goals Responsibility Executive Director and Finance Develop future rate structure to accommodate 10-year Capital Improvement Plan spending Have rate structure finalized for Board approval by April 1, 2019 Alternative Funding Methods Responsibility Executive Director, Engineering, Treatment Operations, Finance and Field Operations Investigate/Evaluate potential alternative revenue streams Complete evaluation and bring proposal to ACSA Board by December 1, 2019 Maintain Fiscal Responsibility Responsibility Finance Maintain Board-mandated reserves, reduce debt, increase net position This is an ongoing goal Lee Highway Water Line Repair Page 6 of 10

7 Technology Goals Conduct and Implement Cyber-Security Analysis and Training Responsibility Engineering (IT) Coordinate with Augusta County to prepare and implement Cyber-Security as needed Complete plan by January 1, 2019 and implement plan by August 1, 2019 Modernize Metering/Billing Responsibility Engineering (Meters) Complete installation of 50% of new cellular meters Have 50% of new meters installed and operational by July 1, 2020 Develop Mobile Technology Increase Functional Availability of GIS and SCADA Responsibility Engineering, Maintenance and Treatment Operations Make GIS and SCADA available on ACSA smart phones Have completed by March 1, 2019 Improve Digital Storage Responsibility Safety/HR/Training/Administration Complete an analysis of current records and establish a plan for digital records retention Have completed by July 1, 2019 Modernize Development Review (Paperless) Responsibility Engineering Develop a plan, in conjunction with Augusta County Community Development, to transition to paperless development review Have completed by July 1, 2019 Real-Time Kinematic GPS Page 7 of 10

8 Community Outreach Goals Open House / Tours Responsibility Safety/HR/Training/Administration and Treatment Operations Develop contacts with local universities/colleges/high schools to increase student tours Complete by August 1, 2019 Prescription Drug Take-Back Responsibility Safety/HR/Training/Administration Participate in semi-annual Prescription Drug Take-Back Begin participating by November 1, 2018 Outreach Workshops Responsibility Safety/HR/Training/Administration Organize and conduct a Rain Barrel Workshop Have completed by July 1, 2019 Underground Utility Damage Prevention Public Awareness Responsibility Safety/HR/Training/Administration Develop a Public Awareness Plan for Underground Utility Damage Prevention Complete by March 1, 2019 ACSA Booth at the 2018 Augusta County Fair Page 8 of 10

9 Resource Management Goals Continue I&I Program Responsibility Field Operations Complete investigation in Weyers Cave and complete lining in New Hope system Complete by July 1, 2019 Meet All Regulatory Requirements Prepare for Upcoming Regulatory Changes Responsibility Treatment Operations Complete FY-19 with no permit violations Complete by July 1, 2019 Identify and Minimize Unaccounted-for Water Responsibility Engineering, Treatment Operations and Field Operations Continue leak detection efforts, automate water audit process, utilize summer interns to research emerging leak detection technologies Have completed by May 1, 2020 Develop Additional Water Sources Responsibility Engineering and Treatment Operations Update Master Plan for water Complete by August 1, 2020 Coles Run Reservior Page 9 of 10

10 Implementation Directive This Strategic Plan was developed by the ACSA Senior Management Team, with input from staff, and approved by the ACSA Board of Directors at the October 8, 2018 Board Meeting. The intent of this Strategic Plan is to assess our organization s current status and provide specific goals, consistent with our Values, Vision and Mission, to give clear guidance to all our employees. As with any plan, care must be taken to frequently assess our progress and to periodically revise the plan. This plan covers Fiscal years 2019 and It is anticipated that the plan will be revisited in the summer of 2020 and all prudent updates and revisions will be made. Questions or comments about this report may be directed to: Raquel Cross, Secretary to the ACSA Board of Directors 18 Government Center Lane P.O. Box 859 Verona, Virginia Phone: rcross@co.augusta.va.us Jolivue Water Storage Tank Page 10 of 10