Chorus Call. Best Conferencing Practices

Transcription

1 Chorus Call Best Conferencing Practices

2 How to start and end your conference Joining a Call Send participants your meeting invitation through Chorus Call s customized MS Outlook Plug in app Dial the conference number, enter your passcode and you will be connected to your conference The meeting starts when the chairperson enters their passcode. Get further security with the conference level passcode, ask your account manager for more information. Ending a Call All participants end the call by disconnecting their phones By default, when the Chairperson hangs up, all participants will continue to remain connected to the conference call. Should the Chairperson want to have all participants disconnected, the Chairperson needs to press *5 on the keypad and disconnect. All participants will also be disconnected automatically. 1

3 Best Conferencing Practices Enter *6 to mute and unmute your line while in conference. This will help eliminate background noise when you are not speaking. When in conference avoid answering another call from the same phone, hold music from your line will disturb a bridge call in progress. if you must mute your conference line first using *6. If you must use a speaker phone be sure to use the mute button on your phone when not speaking. Speaker phones may sometimes deteriorate audio quality on your conferences Seek operator assistance by pressing *0 when faced with challenges on your conference call. The operator will attend to you privately without interrupting a meeting that is in progress. Do not connect two conference calls together using the conference feature on your phone, this significantly reduces audio quality Avoid Skype and IPLC services unless you are able to confirm that you get consistently good quality. If you are in a conference room, ensure that you have tested the equipment before the meeting starts 2

4 Features Quick Reference Chairperson controls Function keys Operator assistance *0 Private roll call of all participants *3 Mute/un-mute participant lines *4 Chairperson disconnect *5 Mute/un-mute own line *6 Conference lock/unlock *7 Record call *9 Participant controls Function keys Mute/un-mute own line *6 Operator assistance *0 3

5 Customer Care and Technical Support Chorus call has a dedicated team of highly trained conference specialists In conference support: 24 X 7 X 365 in-call support during a live conference to all participants by simply pressing * and 0 Helpdesk: 24 X 7 X 365 Help Desk support accessible via toll/toll free numbers kpmgindia@choruscall.com Global Access Helpdesk: / India Toll Free: /

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