Microsoft and the customer journey A look at how progressive organisations are leveraging MS platforms

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1 Microsoft and the customer journey A look at how progressive organisations are leveraging MS platforms Tina Shepherd Skype for Business Technical Specialist

2 The world has changed More Connected More Places More Content More Devices More Personalized % of workforce Millennials 56% of office workers said they are expected to be able to get work done no matter where they are 3 billion people with internet-connected devices Source: International Telecommunications Union, ITU releases 2014 ICT figures, 2014

3 P RODUCTIVIT Y P L ATFORM FOR THE MODERN WORKPL ACE Empower your people with integrated, connected solutions that help you improve operational efficiency and delight customers with personalized services. Gain insights into customer usage and content trends to increase revenue Deliver compelling customer experiences with collaborative tools and help increase profits Enable work from anywhere on almost any device Help protect customer and subscriber data and ensure compliance Improve agility, reduce costs, and provide the tools to work efficiently Business Intelligence Enterprise social Mobility Control & Compliance Technology

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6 Estimated Economic Value of Skype for Business all values estimated on per user, per year basis Drive Personalized Consumer Experiences Enable Remote Workforce Deliver Continuous Improvement Access to Millions of Potential Customers through Skype Cut IT and Telephony Costs to save: $1017 Improve business results or reduce business costs: $891 Reduce telephony charges by $276 annually. Reduce web conferencing charges by $224 annually Reduce audio conferencing charges by $168 annually Reduce costs for PBX, IM, and voic by $349 per year. Improve field service, call centers, and customer service to improve customer retention and increase revenues by $262 Increase cross selling with improved service, call centers, and remote sales agents to increase revenues by $31 Reduce travel for training, meetings, and interviews to save $75 Implement telecommuting to reduce office costs by $500 Use telecommuting and remote interviews to reduce recruitment costs by $23 Based on a Skype for Business Online deployment with PSTN Calling, PSTN Conferencing, and Cloud PBX. Benefits based on industry averages and the Forrester TEI of Lync 2013 reports. Use the Value of Office 365 calculator to determine the potential savings for your organization.

7 Atkins aims to be digital by default with Office 365 suite Atkins, an engineering, design, and project management consultancy, plans to move all systems to the cloud by As a key first step, Atkins adopted Office 365 and Dynamics CRM Online. The firm will use Office 365 to help distributed teams work together more seamlessly, especially on global projects. Team members can also access data from anywhere in the world, without sacrificing privacy or security. Adopting Office 365 is a great first step to the cloud for us because it s already a mature set of services, with new capabilities being released all the time. Richard Cross, Chief Information Officer and Chief Digital Officer, Atkins 7 View the Leadership Blog 7

8 New opportunities for real estate on a global scale, supported by Office 365 Cushman & Wakefield, a global property management company, chose Office 365. It built a unified portal and is maximizing its level of teamwork to effectively sell to the worldwide market, as well as integrating acquisitions faster. It has transitioned from traditional telephony to Skype for Business Online and expects to save $1 million a year on telephony costs with PSTN Conferencing and PSTN Calling capabilities. We found that Office 365 has provided us with a tremendous value. We were able to bring companies together approximately 30 percent more quickly, with the ability for new colleagues to collaborate as soon as the ink was dry on the merger agreement. Robert Franch, Chief Technology Officer, Cushman & Wakefield 8 View the Leadership Blog 8

9 VALUE DISCOVERY WORKSHOP Value Discovery Workshop helps connect your priorities with modern capabilities to deliver maximum value to your business. Learn more at valuediscoveryworkshop.com. Achieve more. $3.2M from reduced decisionmaking time 75% reduction in number of data breaches 42% of organizations improve mobile productivity Schedule your workshop today. Source: Forrester Total Economic Impact of Office 365 Study, 2014