Off Shoring Audit Implications

Size: px
Start display at page:

Download "Off Shoring Audit Implications"

Transcription

1 Off Shoring Audit Implications IIA Detroit Chapter Dinner Meeting Vis Ta Tech Conference Center November 11, 2008 Daniel Wiechec General Director, Automotive Audit General Motors Corporation Stuart McCubbrey Director, Information Technology Audit General Motors Corporation 1

2 AGENDA Background Risks with off shoring business processes and IT Audit Implications Questions and Answers 2

3 Background 3

4 What is Off-Shoring? Off-shoring is a type of outsourcing. Off-shoring refers to the rapidly growing tendency of companies to send both knowledge-based and manufacturing work to third-party firms in other nations. The intent of off-shoring is to typically reduce labor costs, to enter new markets, and to take advantage of more favorable laws and regulations. Near-Shoring is outsourcing to a nearby country, such as Mexico and the U.S. 4

5 Off-shore vs. Near-Shore? Source: InformationWeek, 9/22/08 5

6 Why do companies look to off-shore? Based upon a research project by Ventoro in 2004, off-shoring was performed by companies for the following reasons: Achieve cost savings Improve quality Improve time to market Gain technical skill sets Forced strategy Cost predictability Penetrate market Gain industry experience 6

7 What are the trends? Based upon the Ventoro research project in 2004, 19% of company executives surveyed indicated that they had off-shore operations 95% of Fortune 1000 firms, however, indicated that they had off-shore operations Forrester Research indicates that off-shoring will grow 30 to 40% a year over the next 5 years By 2015, US companies will move 3.3 million services jobs, accounting for $136 billion in wages 7

8 What are the trends? 8

9 What are the trends? Off-shoring continues to move to Latin America, Eastern Europe and Asia Pacific Common functions being outsourced include: Transactional processing, i.e. accounts payable, accounts receivable, payroll, etc. Information technology, both from a system development and infrastructure management perspective Call centers and help desks Services, i.e. Logistics, Procurement, Benefit Administration, etc. 9

10 Risks With Off Shoring Business Process & IT 10

11 Reasons for Outsourcing Failures 11

12 Off-Shoring Risks Not realizing expected cost savings Travel costs, management oversight, rework, rising wages for workers in demand by other companies, culture and language training Poor English communication skills Accents for IT Help Desk personnel, unclear understanding of nuance and culture Degradation/Loss of internal technical skill sets For multi-year contracts, your third party is learning more about your business than your own staff; Hurt internal staff morale 12

13 Off-Shoring Risks Time zone differences Hampers projects/processes that require constant personal communication High turnover of outsourced personnel Working the night shift in Asia to support the U.S. Security of Intellectual Property Sensitive data in the hands of foreign nationals, some in countries with poor track records for privacy, security and industrial espionage 13

14 Off-Shoring Risks Public backlash/public relations cost Negative political reaction to sending jobs overseas Requires different internal employee skills Need more contract, vendor and project management skills than you may currently have Complexity of unknown local requirements Lack of experience with local country legal, political and cultural requirements; Physical infrastructure constraints 14

15 Off-Shoring Risks Lack of specific contract deliverables Lack of specific and measurable contract deliverables to hold outsourcer accountable; May lead to expectations gap later on Not retaining strategic management oversight and direction Outsourcing tasks AND overall responsibility Main outsourced provider sub-contracting to other suppliers Do you even know who you re dealing with? 15

16 Audit Implications 16

17 Audit Implications When considering the audit implications, consider what can go wrong. Remember the reasons why off-shoring has failed 17

18 Audit Implications Get involved with off-shoring initiatives early in the process Participate in due diligence activities prior to signing offshoring contracts Ensure that off-shoring contracts contain Right to Audit clauses Where possible, request off-shoring vendors to provide SAS 70 reports regarding the outsourced operations Ensure that service level agreements and key performance indicators are established Evaluate assumptions used in the cost/benefit analysis Understand the maturity of the process being outsourced 18

19 Audit Implications Assess management oversight and accountability Just because a process has been outsourced, doesn t mean that responsibility for the process is also outsourced Understand how roles and responsibilities are defined Ensure that service level agreements and key performance indicators are being monitored Ensure that management sets the proper tone about their responsibilities and those of the outsourcer Ensure that management truly understands the process as it is performed today Has the outsourcer outsourced some of their functions? 19

20 Audit Implications Assess the implementation/management of the outsourced process Ensure that desk procedures exist and properly reflect the process outsourced Ensure that personnel have been trained and understand their responsibilities Outsourced providers Internal resources Ensure that management understands the local culture, customs and laws and regulations Ensure that the outsourced provider understands the company s policies and procedures Evaluate the reasonableness of the SLAs and KPIs established Do they really identify what is critical to the business? 20

21 Questions and Answers 21

OUTSOURCING IN 2010 RECENT TRENDS & KEY ISSUES FOR IRISH BUSINESSES

OUTSOURCING IN 2010 RECENT TRENDS & KEY ISSUES FOR IRISH BUSINESSES OUTSOURCING IN 2010 RECENT TRENDS & KEY ISSUES FOR IRISH BUSINESSES What is Outsourcing? What can be Outsourced? Why Outsource? Key Benefits Who Is Outsourcing? Recent Deals Irish Outsourcing Market 2010

More information

Outsourcing. Introduction

Outsourcing. Introduction Outsourcing Introduction Outsourcing is the act of one organization hiring another organization to take over some of its business functions. Outsourcing usually occurs between organizations in two different

More information

Offshore Outsourcing. Agenda

Offshore Outsourcing. Agenda Offshore Outsourcing The Challenge and the Prize Lyn Elliott Dellinger 001-757-565-5152 LDellinger@pia-1.com Agenda Introduction to outsourcing The good news growth and The bad news cautions The competitive

More information

OUTSOURCING TRENDS THAT WILL HELP YOU PREPARE FOR 2017

OUTSOURCING TRENDS THAT WILL HELP YOU PREPARE FOR 2017 OUTSOURCING TRENDS THAT WILL HELP YOU PREPARE FOR 2017 January 18 2017 Introduction Varun Chandrasekaran Head of Managed Services The Red Flag Group About The Red Flag Group Christopher Sindik Director

More information

Make or buy decisions

Make or buy decisions Article review Make or buy decisions Group 9 Lassi Laurila Eliel Soisalon-Soininen Lars Vilén Valtteri Vulkko Agenda Article topics on make or buy decisions can be divided under two broader themes Transaction

More information

Reshoring Text for IEDC s Economic Development Marketing and Attraction training manual

Reshoring Text for IEDC s Economic Development Marketing and Attraction training manual What is Reshoring? Reshoring can be defined as the act of returning previously offshored jobs to their home soil. This trend developed in response to decades of offshoring in which American firms shifted

More information

Amount of Jobs Being Offshored FOR IMMEDIATE RELEASE

Amount of Jobs Being Offshored FOR IMMEDIATE RELEASE FOR IMMEDIATE RELEASE Did your company outsource to third party vendors outside the country in 2007? 7.5% 13.2% NEW STUDY FROM THE WHARTON SCHOOL AND CAREERBUILDER.COM IDENTIFIES JOBS AT RISK FOR OFFSHORING,

More information

Business Globalization

Business Globalization EMC 2 Global Innovation Conference Santa Clara, CA, October 31, 2012 Business Globalization and the Importance of Entrepreneurial Innovation Richard B. Dasher, Ph.D. Director, US-Asia Technology Management

More information

Security and Risk considerations for outsourced IT Services EA InfoSec Conference,14/08/2013, version 1.0

Security and Risk considerations for outsourced IT Services EA InfoSec Conference,14/08/2013, version 1.0 Security and Risk considerations for outsourced IT Services EA InfoSec Conference,14/08/2013, version 1.0 Overview What is IT Outsourcing Why companies outsource IT Security and risk considerations Ensuring

More information

The Offshoring of Commercial Contract Management

The Offshoring of Commercial Contract Management The Offshoring of Commercial Contract Management One of the biggest movements in in the field of commercial contract management, offshoring definitely has its advantages and disadvantages. 68 Contract

More information

OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES

OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES Gregory W. Ulferts College of Business Administration University of Detroit Mercy P.O. Box 1900 Detroit, Michigan Tel: 313-993-1219 Email: ulfertgw@udmercy.edu

More information

Current Trends in Business Process Outsourcing

Current Trends in Business Process Outsourcing Current Trends in Business Process Outsourcing December 2016 in association with Silver Partner Contents Executive Summary... 3 The Research... 5 What is your biggest customer service challenge?... 8 The

More information

foundationcenter.org/gainknowledge

foundationcenter.org/gainknowledge foundationcenter.org/gainknowledge Outline Examine changes in international grantmaking through 2006 Discuss prospects for international giving International Grantmaking Trends through 2006 Growth of International

More information

Nearshoring is a valuable part of a company's logistics strategy

Nearshoring is a valuable part of a company's logistics strategy An Agility White Paper Nearshoring is a valuable part of a company's logistics strategy - 1 - Nearshoring is a valuable part of a company's logistics strategy Many companies have already had experiences

More information

Is Now the Time to Consider Outsourcing?

Is Now the Time to Consider Outsourcing? Is Now the Time to Consider Outsourcing? American Financial Services Association What is Outsourcing? Outsourcing is a process in which a company delegates some of its in-house operations/processes to

More information

International Sourcing measurement issues. Peter Bøegh Nielsen Statistics Denmark

International Sourcing measurement issues. Peter Bøegh Nielsen Statistics Denmark International Sourcing measurement issues The economic and social impacts of broadband communications: From ICT measurement to policy implications Peter Bøegh Nielsen Statistics Denmark Background Existing

More information

Your Call Center Services Overseas

Your Call Center Services Overseas 5 Reasons Not to Outsource Your Call Center Services Overseas OVERVIEW Call center overseas outsourcing is when a call center or a business utilizing a call center partners with an external service provider

More information

Risk Advisory Services

Risk Advisory Services Risk Advisory Services Strategic Operations Outsourcing IT OFFSHORE OUTSOURCING SURVEY German view St. Petersburg, Monday, June 07, 2004 Introduction to Ernst & Young General statements / information Major

More information

Managing Risks and Security in Outsourced Environment

Managing Risks and Security in Outsourced Environment Managing Risks and Security in Outsourced Environment Vincent Leung CISSP CISA CISM TOGAF Enterprise Architect - Information Security 19 May 2011 1 Contents 1. About Cathay Pacific Airways 2. Outsourcing

More information

MEETING AGENDA. Meeting Time: 9:30 AM Project Name: Chicago Park District Group A

MEETING AGENDA. Meeting Time: 9:30 AM Project Name: Chicago Park District Group A MEETING AGENDA Meeting Date: January 30, 2018 Meeting Subject: PRE-BID CONFERENCE Meeting Time: 9:30 AM Project Name: Chicago Park District Group A Meeting Location: Columbus Park Facility Name/ Project

More information

Slides by: Ms. Shree Jaswal. Chapter 10 1

Slides by: Ms. Shree Jaswal. Chapter 10 1 Chp 10: Managing Project Procurement and Outsourcing Slides by: Ms. Shree Jaswal Slides by: Ms. Shree Jaswal 1 Introduction, o Project procurement management, Outsourcing. Topics Slides by: Ms. Shree Jaswal

More information

Chapter 3. Outsourcing

Chapter 3. Outsourcing E4-E5 (Management) - Outsourcing Rev date: 30-03-2011 Chapter 3 Outsourcing For internal use of BSNL only Page 1 Managing Growth through Outsourcing Outsourcing: It is shifting a company s essential operations

More information

Fitsum Andargue, PMP. Discussion on Outsourcing Opportunities for Ethiopia. Fitsum Andargue

Fitsum Andargue, PMP. Discussion on Outsourcing Opportunities for Ethiopia. Fitsum Andargue International Conference on ICT Investment Opportunities in Ethiopia - Dialogue Diaspora, PMP Discussion on Outsourcing Opportunities for Ethiopia Washington D.C. January 12, 2012 Agenda TOPIC DURATION

More information

Whilst a lot of the literature focuses on cost savings as the main driver for outsourcing, other acknowledged benefits include:

Whilst a lot of the literature focuses on cost savings as the main driver for outsourcing, other acknowledged benefits include: Outsourcing at the University of Canberra the story so far... Author: Scott Nichols University of Canberra Introduction In June 2009, the University of Canberra entered into a five year agreement with

More information

Offshoring of Jobs from Suffolk County

Offshoring of Jobs from Suffolk County Offshoring of Jobs from Suffolk County Socioeconomic impact analysis Presented to: The Boston Redevelopment Authority 12.8.2004 By Alexandre Bartolin Nai Jia Lee Xin Li Moshahida Sultana Zhijun Tan 1 Agenda

More information

ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms

ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms International Chamber of Commerce The world business organization Policy statement ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms Background

More information

UNLOCKING BUSINESS VALUE OUTSOURCING DEALS FROM SECOND GENERATION

UNLOCKING BUSINESS VALUE OUTSOURCING DEALS FROM SECOND GENERATION UNLOCKING BUSINESS VALUE FROM SECOND GENERATION OUTSOURCING DEALS In today s rapidly evolving IT environment, trends like workplace mobility, IT consumerization and new technologies like Cloud, are driving

More information

Global Marketing Strategies. Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1

Global Marketing Strategies. Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1 Global Marketing Strategies Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1 Globalization Grant Thornton study: 56% of CEOs at medium-sized

More information

Offshoring offshor. Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006

Offshoring offshor. Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006 Offshoring offshor offs off o Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006 UK Institute of Directors on Off shoring the availability

More information

OUTSOURCING IN THE UNITED STATES MARKET

OUTSOURCING IN THE UNITED STATES MARKET Irina M. Azu 21.034 Final Paper OUTSOURCING IN THE UNITED STATES MARKET INTRODUCTION Outsourcing also known as contracting out is a business decision to export some to all of an organization s non-core

More information

Does BPO / KPO Continue to Interest CAs? Case Study Business Management Services Back Office Outsourcing and Offshoring

Does BPO / KPO Continue to Interest CAs? Case Study Business Management Services Back Office Outsourcing and Offshoring Does BPO / KPO Continue to Interest CAs? Case Study Business Management Services Back Office Outsourcing and Offshoring Presented by: CA (Dr.) Suresh Surana 7 May 2011 Contents 1 Outsourcing 2 Offshoring

More information

THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES

THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES TABLE OF CONTENTS Introduction... 2 The Real Difference between Onshore, Offshore, Nearshore... 3 Nearshore and Offshore Savings... 4 Pro Tip: Don t

More information

Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy

Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy Global Sourcing Market Report: December 2013 Preview Deck Our

More information

Regional Projections to 2040: Methodology and Results. Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012

Regional Projections to 2040: Methodology and Results. Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012 Regional Projections to 2040: Methodology and Results Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012 Overview Best Practice Methodology for Regional Projections Developing

More information

The Guide to Smart Outsourcing (Nov 06)

The Guide to Smart Outsourcing (Nov 06) The Guide to Smart Outsourcing (Nov 06) JOSH BERSIN, PRINCIPAL, BERSIN & ASSOCIATES The outsourcing market is on fire, proclaims one industry insider. Overall, companies are spending more on outsourcing

More information

Risk Mitigation in Offshoring

Risk Mitigation in Offshoring Risk Mitigation in Offshoring TiECon Bangalore 2003 November 2003 Avinash Vashistha Managing Partner neoit Content! State of Offshore Maturity! Pre-Contract Offshoring Risks! Post-Contract Offshoring Risks!

More information

Opportunities for Brazil in The North American Market. Bob Hartmann. 3 March 2010

Opportunities for Brazil in The North American Market. Bob Hartmann. 3 March 2010 Opportunities for Brazil in The North American Market Bob Hartmann 3 March 2010 What s Being Outsourced Other; 21% IT; 28% Admin; 9% Financial; 11% S&M; 15% HR; 16% Outsourcing by Segment Continued growth

More information

U.S. Trade and Development Agency Proposal and Budget Model Format

U.S. Trade and Development Agency Proposal and Budget Model Format U.S. Trade and Development Agency Proposal and Budget Model Format 1000 Wilson Boulevard, Arlington, VA 22209 Phone (703) 875-4357 * Fax (703) 875-4009 * E-Mail info@ustda.gov * www.ustda.gov Introduction

More information

ASX CLEAR OPERATING RULES Guidance Note 9

ASX CLEAR OPERATING RULES Guidance Note 9 OFFSHORING AND OUTSOURCING The purpose of this Guidance Note The main points it covers To provide guidance to participants on some of the issues they need to address when offshoring or outsourcing their

More information

Globalization Trends and Futures in Business and IT Services. Stan Lepeak Vice President Professional Services Strategies

Globalization Trends and Futures in Business and IT Services. Stan Lepeak Vice President Professional Services Strategies Globalization Trends and Futures in Business and IT Services Stan Lepeak Vice President Professional Services Strategies Stan.lepeak@metagroup.com Business and Technology Scenario Offshore footprint is

More information

Impact of Offshore Services on BPO Adoption ~~~

Impact of Offshore Services on BPO Adoption ~~~ Impact of Offshore Services on BPO Adoption ~~~ Custom Assessment September 2006 Premium Members: About is the NOA s market analysis partner and provides buy-side and sell-side organizations with deeper

More information

International Trade: Economics and Policy. LECTURE 16: Foreign outsourcing

International Trade: Economics and Policy. LECTURE 16: Foreign outsourcing Department of Economics - University of Roma Tre Academic year: 2016-2017 International Trade: Economics and Policy LECTURE 16: Foreign outsourcing Read and discuss next week Dani Rodrik: Too Late to Compensate

More information

ASX CLEAR (FUTURES) OPERATING RULES Guidance Note 9

ASX CLEAR (FUTURES) OPERATING RULES Guidance Note 9 OFFSHORING AND OUTSOURCING The purpose of this Guidance Note The main points it covers To provide guidance to participants on some of the issues they need to address when offshoring or outsourcing their

More information

US SERVICES TRADE AND OFF-SHORING

US SERVICES TRADE AND OFF-SHORING US SERVICES TRADE AND OFF-SHORING Martin Neil Baily With the Assistance of Matt Johnson The Brookings Institution Presentation at Princeton s CEPS Symposium on Off-Shoring November 16-17, 2007 The Broader

More information

Your response to this survey is strictly anonymous and will remain secure.

Your response to this survey is strictly anonymous and will remain secure. Australian aid stakeholder survey questions Introductory message This survey of stakeholders in the Australian Government s overseas aid program is designed to solicit views regarding the effectiveness,

More information

Singapore Semiconductor Industry Association

Singapore Semiconductor Industry Association Singapore Semiconductor Industry Association ISA Vision Summit 2013 Ulf Schneider President, SSIA Managing Director, Lantiq Asia Pacific Pte.Ltd. Bangalore, 15th February 2013 Title Semiconductor Growth

More information

Procurement Outsourcing (PO): November 2007 Preview Deck Topic: Global Sourcing in PO

Procurement Outsourcing (PO): November 2007 Preview Deck Topic: Global Sourcing in PO Procurement Outsourcing (): November 2007 Preview Deck Topic: Global Sourcing in Background scope of the research The value proposition of Procurement Outsourcing () is centered around spend-related savings

More information

Comments on Outsourcing and Volatility Bergin, Feenstra and Hanson

Comments on Outsourcing and Volatility Bergin, Feenstra and Hanson Comments on Outsourcing and Volatility Bergin, Feenstra and Hanson Philippe Martin University of Paris 1 Panthéon- Sorbonne, Paris School of Economics Main contributions of the paper New interesting stylized

More information

Outsourcing. A Paper by SQA. Contributors: Revision 0.13 September 15, John J DeMassi Tony Troppito Ann Danby Paul German

Outsourcing. A Paper by SQA. Contributors: Revision 0.13 September 15, John J DeMassi Tony Troppito Ann Danby Paul German Outsourcing A Paper by SQA Revision 0.13 September 15, 2004 Contributors: John J DeMassi Tony Troppito Ann Danby Paul German The purpose of this paper is to shed light on outsourcing as a potential solution

More information

Sourcing Solutions: Challenges & Opportunities in Global Nearshoring

Sourcing Solutions: Challenges & Opportunities in Global Nearshoring September 2015 Sourcing Solutions: Challenges & Opportunities in Global Nearshoring Enterprise Improvement Financial Advisory Information Management Leadership & Organizational Effectiveness Turnaround

More information

2. Globalization of Markets

2. Globalization of Markets BUSA 3000 2. Globalization of Markets Asst. Prof. Dr. Ilke Kardes Spring 2016 1 Read chapter 2 2 Agenda Overview on Globalization of Markets Framework of Market Globalization Drivers of Market Globalization

More information

The Future of Non-food Sourcing. The Sourcing Landscape

The Future of Non-food Sourcing. The Sourcing Landscape The Future of Non-food Sourcing The Sourcing Landscape China is the factory of the world - exports exceeded USD 1.2 trillion last year Heilongjiang Xinjiang Tibet Gansu Qinghai Liaoning Inner Mongolia

More information

Local Nonprofit Agency Risk Assessments

Local Nonprofit Agency Risk Assessments Local Nonprofit Agency s Howard Gesbeck Jr., CPA, JD, Wipfli LLP PO Box 8700 Madison WI 53708 888.876.4992 gfpinfo@wipfli.com Presenter: Howard Gesbeck Jr., CPA, JD Howard Gesbeck is a partner with Wipfli

More information

IT Outsourcing Contracts: Crunching the Numbers

IT Outsourcing Contracts: Crunching the Numbers Research Brief IT Outsourcing Contracts: Crunching the Numbers Abstract: The average annual value of an IT outsourcing contract is $47 million and the average duration is six years, according to an analysis

More information

International Management and Cultural Diversity

International Management and Cultural Diversity International Management and Cultural Diversity Introductory Ideas Internationalization of business exerts major influence on manager s job. Many complex products are built with components from several

More information

The Economics of Offshoring: Theory and Evidence with Applications to Asia. Devashish Mitra Syracuse University, NBER and IZA

The Economics of Offshoring: Theory and Evidence with Applications to Asia. Devashish Mitra Syracuse University, NBER and IZA The Economics of Offshoring: Theory and Evidence with Applications to Asia Devashish Mitra Syracuse University, NBER and IZA Priya Ranjan University of California Irvine Terminology Outsourcing usually

More information

Outsourcing: Is the Third Industrial Revolution Really Around the Corner?

Outsourcing: Is the Third Industrial Revolution Really Around the Corner? Outsourcing: Is the Third Industrial Revolution Really Around the Corner? Arvind Panagariya Columbia University Macro Research Conference 2007 Tokyo Club Foundation for Global Studies, Tokyo November 13-14,

More information

OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY

OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY UTILITY INDUSTRY IS UNDER IMMENSE PRESSURE TO: REDUCE COSTS IMPROVE

More information

Towards Sourcing Excellence

Towards Sourcing Excellence The Global Sourcing Standard Towards Sourcing Excellence Software Engineering Competence Center Agenda Introduction The Global sourcing standard overview The Global sourcing standard lifecycle The Global

More information

OUTSOURCING SOFTWARE DEVELOPMENT. The Complete Guide to Outsourcing Software Development and Increasing Velocity, Agility and Innovation

OUTSOURCING SOFTWARE DEVELOPMENT. The Complete Guide to Outsourcing Software Development and Increasing Velocity, Agility and Innovation OUTSOURCING SOFTWARE DEVELOPMENT The Complete Guide to Outsourcing Software Development and Increasing Velocity, Agility and Innovation CONTENTS 1. Who should read this ebook? 2. What is software outsourcing?

More information

The U.S. arms sale modeof Direct Commercial Sale influence on Taiwan Military Industry development. Outline

The U.S. arms sale modeof Direct Commercial Sale influence on Taiwan Military Industry development. Outline The U.S. arms sale modeof Direct Commercial Sale influence on Taiwan Military Industry development Outline Introduction In the U.S. foreign arms sale, there are two modes, Foreign Military Sale (FMS) and

More information

Generating Business Value from Information Technology

Generating Business Value from Information Technology MIT OpenCourseWare http://ocw.mit.edu 15.571 Generating Business Value from Information Technology Spring 2009 For information about citing these materials or our Terms of Use, visit: http://ocw.mit.edu/terms.

More information

Pharmaceutical company sales and marketing operations. Global Outsourcing for Pharmaceutical Sales and Marketing: More Innovation for Less Cost

Pharmaceutical company sales and marketing operations. Global Outsourcing for Pharmaceutical Sales and Marketing: More Innovation for Less Cost SALES & MARKETING INSIGHTS Global Outsourcing for Pharmaceutical Sales and Marketing: More Innovation for Less Cost Dharmendra Sahay and Neeraj Vashisht Pharmaceutical company sales and marketing operations

More information

International Trade Multinational Firms: an Introduction

International Trade Multinational Firms: an Introduction International Trade Multinational Firms: an Stefania Garetto November 3rd, 2009 1 / 13 Classification Multinational firms are firms that have operations in multiple countries. A multinational firm is composed

More information

2009 Market Predictions October 2008 Topics: FAO, Global Sourcing, HRO, ITO, PO, and Supplier Intelligence

2009 Market Predictions October 2008 Topics: FAO, Global Sourcing, HRO, ITO, PO, and Supplier Intelligence 2009 Market Predictions October 2008 Topics: FAO, Global Sourcing, HRO, ITO, PO, and Supplier Intelligence Introduction This document contains Everest Research Institute s 2009 predictions for key outsourcing

More information

Global Supply Chains and Outsourcing

Global Supply Chains and Outsourcing Global Supply Chains and Outsourcing AED/IS 4540 International Commerce and the World Economy Professor Sheldon sheldon.1@osu.edu What are Global Supply Chains? 80 percent of trade now occurs within global

More information

Chapter 9: Labor Section 1

Chapter 9: Labor Section 1 Chapter 9: Labor Section 1 Objectives 1. Describe how trends in the labor force are tracked. 2. Analyze past and present occupational trends. 3. Summarize how the U.S. labor force is changing. 4. Explain

More information

AWARDS. for Best Practice in Outsourcing. National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012 ENTRY PACK

AWARDS. for Best Practice in Outsourcing. National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012 ENTRY PACK National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012 ENTRY PACK National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012

More information

MCC PRINCIPLES MCC PROCUREMENT PROCESSES LOOKING FORWARD

MCC PRINCIPLES MCC PROCUREMENT PROCESSES LOOKING FORWARD MCC PRINCIPLES MCC PROCUREMENT PROCESSES LOOKING FORWARD WHAT IS MCC? The Millennium Challenge Corporation is a U.S. Government agency designed to reduce poverty through economic growth in select developing

More information

Reshoring: A Manufacturing Strategic Perspective. Presented by Jay C. Moon CEcD, FM Mississippi Manufacturers Association

Reshoring: A Manufacturing Strategic Perspective. Presented by Jay C. Moon CEcD, FM Mississippi Manufacturers Association Reshoring: A Manufacturing Strategic Perspective Presented by Jay C. Moon CEcD, FM Mississippi Manufacturers Association 4 1979 Fortune 500: Top 25 1. General Motors 2. Exxon 3. Ford 4. Mobil 5. Texaco

More information

LOREMIPSUM OUTSOURCING & OFFSHORING. - It is a Global Resourcing Phenomena. - Your business can access the World s best talent

LOREMIPSUM OUTSOURCING & OFFSHORING. - It is a Global Resourcing Phenomena. - Your business can access the World s best talent LOREMIPSUM OUTSOURCING & OFFSHORING - It is a Global Resourcing Phenomena - Your business can access the World s best talent MARKET SIZE IN VIETNAM CANDIDATES / PROFESSIONALS Emerging market Vietnam has

More information

Common Fallacies about Globalization and International Business. Ram Mudambi, Temple University Ajai Gaur, Rutgers University

Common Fallacies about Globalization and International Business. Ram Mudambi, Temple University Ajai Gaur, Rutgers University Common Fallacies about Globalization and International Business Ram Mudambi, Temple University Ajai Gaur, Rutgers University The 2016 US presidential election debates are unusually focused on trade and

More information

Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model

Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model Copyright 2007, Everest Global, Inc. Industry trends are transforming the operating models

More information

Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in Introduction. Data Chart Index. Categories.

Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in Introduction. Data Chart Index. Categories. Blog Post Categories General Reshore Now Comments (0) March 28, 2016 Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in 2015 Introduction This report contains data on trends

More information

SERBIA Q U A L I T Y W O R K S. Aleksandar Nedeljkovic FDI Advisor. Serbia Investment and Export Promotion Agency

SERBIA Q U A L I T Y W O R K S. Aleksandar Nedeljkovic FDI Advisor. Serbia Investment and Export Promotion Agency SERBIA Q U A L I T Y W O R K S Aleksandar Nedeljkovic FDI Advisor PRESENTATION OUTLINE Most Improved Business Environment Home of the Largest Investors Belgrade - City of the Future Quality Recognized

More information

Co-Sourcing Lab Services Maximizing Service Partners in a Lab Environment

Co-Sourcing Lab Services Maximizing Service Partners in a Lab Environment Co-Sourcing Lab Services Maximizing Service Partners in a Lab Environment Agenda What is the Co-Sourcing Continuum Benefits of a Collaborative Partnership How do you effectively develop a program Identify

More information

INVESTING IN AFRICA FORUM

INVESTING IN AFRICA FORUM GOVERNMENT OF ETHIOPIA CHINA DEVELOPMENT BANK THE WORLD BANK GROUP CHINA-AFRICA DEVELOPMENT FUND UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION June, 2015 INVESTING IN AFRICA FORUM Partnering to Accelerate

More information

Chicago Scholarship Online Abstract and Keywords. U.S. Engineering in the Global Economy Richard B. Freeman and Hal Salzman

Chicago Scholarship Online Abstract and Keywords. U.S. Engineering in the Global Economy Richard B. Freeman and Hal Salzman Chicago Scholarship Online Abstract and Keywords Print ISBN 978-0-226- eisbn 978-0-226- Title U.S. Engineering in the Global Economy Editors Richard B. Freeman and Hal Salzman Book abstract 5 10 sentences,

More information

Integra. International Corporate Capabilities th Street NW, Suite 555W, Washington, DC, Tel (202)

Integra. International Corporate Capabilities th Street NW, Suite 555W, Washington, DC, Tel (202) Integra International Corporate Capabilities 1030 15th Street NW, Suite 555W, Washington, DC, 20005 Tel (202) 898-4110 www.integrallc.com Integra is an international development firm with a fresh and modern

More information

2012/SMEMM/010 Agenda Item: 2.4. SMEWG Chair Report. Purpose: Information Submitted by: SMEWG Chair

2012/SMEMM/010 Agenda Item: 2.4. SMEWG Chair Report. Purpose: Information Submitted by: SMEWG Chair 2012/SMEMM/010 Agenda Item: 2.4 SMEWG Chair Report Purpose: Information Submitted by: SMEWG Chair 19 th Small and Medium Enterprises Ministerial Meeting St. Petersburg, Russia 2-3 August 2012 Item 2.4

More information

Offshoring Language and IT Services to China

Offshoring Language and IT Services to China Offshoring Language and IT Services to China Best Practices for Choosing an Outsourcing Partner in the P.R.C. By Donald A. DePalma Offshoring Language and IT Services to China By Donald A. DePalma 978-1-933555-41-6

More information

Outsourcing is and continues to be an important part of law firms business model because of its cost effectiveness.

Outsourcing is and continues to be an important part of law firms business model because of its cost effectiveness. March 22, 2010 Last week I had the opportunity to attend my first Virtual Legal Tech online tradeshow sponsored by ALM Media Properties. Complete with exhibit halls, crowd noise, webinars, networking lounge,

More information

RESEARCH SUMMARY: Offshore & Nearshore ITO Salary Report 2005 By neoit

RESEARCH SUMMARY: Offshore & Nearshore ITO Salary Report 2005 By neoit Offshore Insights Market Report Series www.neoit.com May 2005 Volume 3, Issue 5 RESEARCH SUMMARY: 2005 By neoit How would the wage rate differential contribute to my firm s global sourcing decision? Would

More information

Chapter 29. Introduction. Learning Objectives. The Labor Market: Demand, Supply, and Outsourcing

Chapter 29. Introduction. Learning Objectives. The Labor Market: Demand, Supply, and Outsourcing Chapter 29 The Labor Market: Demand, Supply, and Outsourcing Introduction Technovate and 24/7 sound like U.S. based firms, but in fact, they are located in India. The companies offer low-cost labor services

More information

NAFTA and Its Effects

NAFTA and Its Effects NAFTA and Its Effects Alan V. Deardorff University of Michigan For presentation at the Conference The Many Automotive Truths of NAFTA Sponsored by UMTRI April 12, 2017 NAFTA The single worst trade deal

More information

Serge Librot, COP, Co-Chair Brussels International Chapter. Global Standard-Setting Organization and Advocate for the Outsourcing Profession

Serge Librot, COP, Co-Chair Brussels International Chapter. Global Standard-Setting Organization and Advocate for the Outsourcing Profession Serge Librot, COP, Co-Chair Brussels International Chapter Global Standard-Setting Organization and Advocate for the Outsourcing Profession ABOUT IAOP At IAOP, we believe that the best way to improve outsourcing

More information

COPYRIGHTED MATERIAL. The global outsourcing race is on. If you are not outsourcing, your

COPYRIGHTED MATERIAL. The global outsourcing race is on. If you are not outsourcing, your CHAPTER 1 Outsourcing: The Most Important Management Trend of the Past 75 Years The global outsourcing race is on. If you are not outsourcing, your company may not survive. Your competition is earning

More information

Per Capita Personal Income (*GDP/Population) This is often used as a standard of living measurement: $55,733

Per Capita Personal Income (*GDP/Population) This is often used as a standard of living measurement: $55,733 CONTACT INFORMATION Contact Name: Tina Hoffman Contact Phone Number: 515-725-3150 Contact Email Address: mailto:tina.hoffman@iowaeda.com US State Name: Iowa IOWA State Economic Survey and Incentive Comparison

More information

Health Technology Assessment (HTA) Good Practices & Principles FIFARMA, I. Government s cost containment measures: current status & issues

Health Technology Assessment (HTA) Good Practices & Principles FIFARMA, I. Government s cost containment measures: current status & issues KeyPointsforDecisionMakers HealthTechnologyAssessment(HTA) refers to the scientific multidisciplinary field that addresses inatransparentandsystematicway theclinical,economic,organizational, social,legal,andethicalimpactsofa

More information

Strategic Plan for Utilizing Low Cost Engineering Resources at Generic Aerospace

Strategic Plan for Utilizing Low Cost Engineering Resources at Generic Aerospace Engineering Management Field Project Strategic Plan for Utilizing Low Cost Engineering Resources at Generic Aerospace By Michael Veach Fall Semester, 2012 An EMGT Field Project report submitted to the

More information

International Opportunities

International Opportunities International Opportunities David Croxson, Head of International, SMMT John Murton, Head of East Asia and Pacific Department, Foreign and Commonwealth Office Rob Keller, Head UK and Ireland Region, Global

More information

Managing outsourcing projects. Prof. Dr. Daning Hu Department of Informatics University of Zurich

Managing outsourcing projects. Prof. Dr. Daning Hu Department of Informatics University of Zurich Managing outsourcing projects Prof. Dr. Daning Hu Department of Informatics University of Zurich Learning objectives Understand the scope of IT outsourcing Understand the outsourcing environment Review

More information

New work item proposal Outsourcing

New work item proposal Outsourcing ISO Central Secretariat 1, ch. de la Voie-Creuse Case postale 56 CH - 1211 Genève 20 Switzerland Telephone + 41 22 749 01 11 Fax + 41 22 733 34 30 E-mail central@iso.org Web www.iso.org TMB / NWIP TO THE

More information

Southwest Review of International Business Research, Vol. 16, No1, March 2005

Southwest Review of International Business Research, Vol. 16, No1, March 2005 AN ANALYSIS OF THE IMPACT OF OFFSHORE OUTSOURCING OF JOBS ON THE U.S. ECONOMY: ECONOMIC PROJECTION Gbolahan Osho University of Houston-Downtown Nasrin Nazemzadeh Tomball College Nora Loera University of

More information

Introduction to Risk Management for Outsourcing Projects. Peter Kolb. Successful Software Outsourcing and Offshoring, ETH Industry Course

Introduction to Risk Management for Outsourcing Projects. Peter Kolb. Successful Software Outsourcing and Offshoring, ETH Industry Course Introduction to Risk Management for Outsourcing Projects Peter Kolb Successful Software Outsourcing and Offshoring, - 1 - ETH Industry Course Purpose of Presentation To provide an Overview of the Risk

More information

Question1: Is gradual technology development over multiple phases acceptable?

Question1: Is gradual technology development over multiple phases acceptable? Question1: Is gradual technology development over multiple phases acceptable? Answer1: Yes. Solution can be developed over multiple phases as long as the goals and objectives outlined in the BAA are met

More information

Spanish Offshoring: Growing Trends in a Globalized World

Spanish Offshoring: Growing Trends in a Globalized World Spanish Offshoring: Growing Trends in a Globalized World TODOS LOS DERECHOS RESERVADOS Queda prohibida, salvo excepción prevista en la Ley, cualquier forma de reproducción, distribución, comunicación pública

More information

Lift and Shift?: Offshoring Service Provision to India*

Lift and Shift?: Offshoring Service Provision to India* Lift and Shift?: Offshoring Service Provision to India* Rafiq Dossani Stanford University & Martin Kenney University of California, Davis & Berkeley Roundtable on the International Economy *Research funded

More information

Chapter 3. Labor Productivity and Comparative Advantage: The Ricardian Model. Slides prepared by Thomas Bishop

Chapter 3. Labor Productivity and Comparative Advantage: The Ricardian Model. Slides prepared by Thomas Bishop Chapter 3 Labor Productivity and Comparative Advantage: The Ricardian Model Slides prepared by Thomas Bishop Copyright 2009 Pearson Addison-Wesley. All rights reserved. Preview Opportunity costs and comparative

More information

Offshoring Reaches the C-Suite

Offshoring Reaches the C-Suite Trusted Insights for Business Worldwide 7 8 orn survey report Offshoring Reaches the C-Suite In collaboration with Duke University Offshoring Research Network 7 8 ORN Survey Report Offshoring Reaches the

More information