TAPP The Telework Assessment and Profile Process Who is TCR? What is the TAPP Where does the TAPP fit in? Why is a Strategy Needed?

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1 TAPP The Telework Assessment and Profile Process Who is TCR? What is the TAPP Where does the TAPP fit in? Why is a Strategy Needed? Conclusion p-p257-55jt Copyright , Patent Pending

2 WHO IS TCR? A History of Involvement Check List for Action report engaged legislature Senate Hearings created State Telework Program Conducted 30 TIPS (several agencies) An Advocate for Ubiquitous Telework Workforce Virtualization as core Business Strategy Enhance Profits and Competitiveness Prepare for realities of the new Economy Implement TCR s Distributed City Model Copyright , Patent Pending

3 STRATEGIC TELEWORK COOP Bottom-Line Assessment Emergency Management Employer Implementation Telework Deployment Program Defining the Regional Contribution Regional Telecommuting Action Plan National Data Base Telework Assessment & Profile Process Copyright , Patent Pending

4 Copyright , Patent Pending

5 WHAT IS THE TAPP The key component in the TDP and RTAP A Go / No-Go Decision Support Tool An on-line process that examines ROI and Space Reductions/Savings Deployment Potential COOP Audit Operational and Preparedness Attitudes Environmental and Infrastructure Impacts New Text Copyright , Patent Pending

6 The Deployment- Success Predictor GREEN CURVE- PCA Values BLUE CURVE- TCR Strategic Values Copyright , Patent Pending

7 Providing What you Need to Know Deployment Potential Facility Impacts Fiscal Impacts Continuity Audit Attitudes and Preferences Copyright , Patent Pending

8 Copyright , Patent Pending

9 The Deployment- Compatibility 1. 91% of Job Classes were found to be Compatible % concurred with Days per week: Overall TCR Concurrence to date = 85% PCA Concurrence: 74% + 9% = 83% 3. Days Desired is 1.4, TAPP computed 1.7 Days per week Copyright , Patent Pending

10 The Telework Matrix Copyright , Patent Pending

11 The Telework/COOP Configurations Copyright , Patent Pending

12 Copyright , Patent Pending

13 Space Reduction Potentials Copyright , Patent Pending

14 Copyright , Patent Pending

15 ROI at 60% Deployment Copyright , Patent Pending

16 The Deployment- Cash Flow }The Expectation Gap Copyright , Patent Pending

17 Savings by Hierarchy } Copyright , Patent Pending

18 Copyright , Patent Pending

19 Sustainability: Annual Community Impacts Before you engage the LEED program, use telework to Right- Size your building! Copyright , Patent Pending

20 Copyright , Patent Pending

21 TAPP s Continuity Analysis Five Year Job Class Deployment Profile: Configure Continuity Configuration Specify COOP requirement levels and roles to sustain operations remotely Conduct Vulnerability Audit, Select/Assign staff to roles Copyright , Patent Pending

22 Copyright , Patent Pending

23 Operational Perspectives Perceptions are important to shape training and policies: Evaluation / Supervision Deployment Issues Deployment Preferences Communications / Video Conferencing Telework Benefits and Concerns Leadership Roles and Motivations Copyright , Patent Pending

24 Managerial Issue Response Copyright , Patent Pending

25 Copyright , Patent Pending More Details?

26 Culture- Communications Optimistically the data seems to indicate that person-to-person meetings are important but that video conferencing approximates the in-person session. Copyright , Patent Pending

27 Culture- Evaluation There appears to be a hands on approach to evaluation with only 17% using metrics. The result is the evaluations are considered to be superficial and generally about half of the evaluations are considered to be less than accurate. Copyright , Patent Pending

28 Culture- Preferences Working from home is dominant but duration reflects a cautious approach. Of interest is that where applicable, there is interest in shifting schedules to support expanded service hours--- if your mission would benefit. Copyright , Patent Pending

29 Culture- Pro s and Con s There appears to be a broad understanding of what telework can do for the organization but multiple concerns--- a strategic approach should address these in a positive manner. Copyright , Patent Pending

30 Culture- Leadership and Motivation There appears to be broad support at the employer and regional level to engage in telework- with an understandable focus on the benefits for emissions etal. Copyright , Patent Pending

31 Copyright , Patent Pending

32 WHERE DOES THE TAPP FIT IN? National Data Base for Competitive Intelligence and Policy Analysis MRP: Monitoring and Refinement Process TIP: Telework Implementation Process Economic Sector Analysis and Telework Marketing Plan PRD: Policy Refinement and Development SAM: Scenario and Analysis Modeling MIA: Mitigation and Investment Analysis Regional Tracking and Best Practices Deployment Partnership Marketing Support Plan Levels Regional Telework Plan State Government Pollution Control Agency Agency Divisions The Tools that Get it done The TAPP Process Optimized ROI Regional Integration Facility Optimization Vulnerability Audit Standardization TAPP: TeleWork Assessment Profile Process RTAP: OAI Process Deployment Partnership Individual Employer Process Copyright , Patent Pending

33 Copyright , Patent Pending

34 RTAP- Sustainability Investment/Needs Analysis Emissions Congestion Emergency Mgmt Energy Conservation Neighborhood Viability Broadband Requirements REGIONAL EMPLOYMENT DATA BASE EXTENSIONS MRP MRP MRP MRP MRP MRP MRP MRP MRP MRP MR TIP TIP TIP TIP TIP TIP TIP TIP TIP TIP TI PRD PRD PRD PRD PRD PRD PRD PRD PRD PRD PR SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SA MIA MIA MIA MIA MIA MIA MIA MIA MIA MIA MI TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TA rvices Government F.I.R.E. Health Care Manufacturin Multi-lateral, Region-wide, Recruitment Effort Copyright , Patent Pending

35 RTAP- Impact Summary Economics, systems, neighborhoods Copyright , Patent Pending

36 RTAP- Does Just go home work? Demand Capacity % Avail Phone Lines- Dial up Central Offices Concurrent Users Cable Hubs Concurrent Users Satellite Copyright , Patent Pending

37 RTAP- What happens when it happens? Corridor Impacts Or Traffic Assignment Zones Or Response Area Or Business Sector OR City/County Or???????? Copyright , Patent Pending

38 Copyright , Patent Pending

39 WHY IS A STRATEGY NEEDED? 1. To Answer the Questions: Does telework advance your Goals? Does telework make Economic Sense? Is Management and Staff ready? Should we go Strategic or Ad hoc? 2. To Provide a Structure: To Build/Implement a Deployment Plan. To Contribute to Regional Solutions. To End Anecdotes; Begin Statistics. Copyright , Patent Pending

40 WHY IS A STRATEGY NEEDED? 1. To achieve specific outcomes, a plan is needed 2. To pursue business objectives there must be top-down support 3. To move beyond anecdote you must have a structure: To Build/Implement a Deployment Plan. To integrate the effort across jurisdictions. To embed factors for ad hoc statistical analysis Copyright , Patent Pending

41 THE PROMISE OF TELEWORK Congestion Relief/Trip Reduction Emission Reduction / Energy Conservation Greater Flexibility / Productivity Cost Reduction Continuity and Disaster Recovery Results Depend upon Expectations! Copyright , Patent Pending

42 THE FEDERAL APPROACH Politically defined eligibility Conducted Training Programs Adopted Administrative Policies Conducted a pilot Established reporting processes Copyright , Patent Pending

43 THE FEDERAL RESULTS Recalcitrant managers Unhappy employees Work shifted to on-site workers Inadequate provisioning Ad hoc weather based Continuity plans Little reduction in real estate Questionable financial savings Weather-based Continuity And Only a few have significant deployments. Copyright , Patent Pending

44 MISSIONS WITHOUT BUDGETS It is time to fulfill telework s Promise MnDOT- Trip Reduction and Congestion Relief DPS- Safety and Emergency Management DTED- Economic Competitiveness PCA- Air Quality DofC- Energy Conservation Work Smarter- Strategically apply telework Copyright , Patent Pending

45 Copyright , Patent Pending

46 WHAT ARE YOUR GOALS? Cut long term costs? Improve Productivity / Reduce Turnover? Improve your viability (COOP/DR) Implement Sustainability? Meet Governor s Goals? Evolve your Work Force? Expand Service Hours / Geographic dispersal? Address facility expansion / consolidation? Expand Flex options / commute services? Do You Need a Plan? Copyright , Patent Pending

47 Contact Information John Sanger Tele-Commuter Resources Copyright , Patent Pending

48 Copyright , Patent Pending

49 TELE-COMMUTER RESOURCES Preparing for Virtualization- of everything Redefining the Community- Distributed City Model Redefining the Government s Approach- The RTAP Redefining Telework- The Telework Deployment Program Understanding the Deployment Context The federal deficit is a game changer Subsidies that get your workers to work? Pressures to increase property, energy & emission taxes? Changing demographics will change operations The Millennial Generation- virtual and unique The Baby Boomers- there goes institutional memory Copyright , Patent Pending

50 DON T SPEND; INVEST! 1. Take a month to determine your organization s ROI and telework compatibility,! 2. Make the Go- No Go decision 3. Define your business objectives and develop a Deployment Plan that optimizes them. 4. Use the first Deployment Cycle to test your policies and standards 5. Update and continue the cycles until complete Copyright , Patent Pending

51 A KISS FOR THE CONCEPT but HUGS FOR THE PLAN Keep It Simple Stupid! Locate the work based upon functional and economic analysis; apply metrics to verify performance Hook Up Great Strategies Deploy the workers, reduce your real estate, expand performance, staff satisfaction and your service hours, improve your profits and corporate survivability Copyright , Patent Pending

52 RE-STARTING YOUR ECONOMY Scoreboard's been talking to dozens of businesses all over the country who agree that what they really need to grow is some assurance that big government will get out of the way and stop increasing their costs of doing business. That means less spending, less regulating and less taxing. Don t wait for the government, do it yourselves!!! Copyright , Patent Pending

53 Scoreboard/Fox News Research- To re-start the economy we must have Less Spending The Twin Cities spends $ on commuter programs and another $ on energy and emission programs. Their goal: reduce by %; Strategic Telework can save % Less Regulation If you solve the problem, it will be harder to create new regulations. Less Taxing Reduce your exposure, get rid of whatever is unnecessary but taxable LET YOUR SAVINGS BE THE CATALYST Copyright , Patent Pending

54 TAPP- Employer Profile Copyright , Patent Pending

55 TAPP- Occupation Selection Copyright , Patent Pending

56 TAPP- Employee Assignment Copyright , Patent Pending

57 TAPP- Employer Tracking TDP RTAP Copyright , Patent Pending

58 TAPP- Notice of Completion Copyright , Patent Pending

59 Copyright , Patent Pending

60 SAM: Scenario Analysis and Modeling Copyright , Patent Pending

61 Copyright , Patent Pending

62 Culture- Supervision There is a strong pattern of empowerment with a sub group managing their people on a daily basis. Yet staff is split on the need for, and frequency of, meetings. Copyright , Patent Pending

63 TIP: Right-Sizing Facilities When a teleworker comes on-site, it is to do things that cannot be done remotely so their space type must necessarily be different. Copyright , Patent Pending

64 Compatibility Areas The New Dynamics Before Telework- View After Telework- View Job Class Days #Spaces Days #Spaces /Wk SqFt /Wk SqFt Admin (3) Tech/Prof (6) Call Center (15) Supervisors (2) Total % Reduction Spaces 54% Sq Ft 51% Copyright , Patent Pending

65 Right-Sizing Facilities Copyright , Patent Pending

66 Copyright , Patent Pending

67 THE VULNERABILITY AUDIT Employer TDP Teleworker Profile { GUI { Static Disaster Profiles Dynamic Disaster Profiles RTAP Deployment Partnership TCR Web Site/ GIS Server Regional Web Site Copyright , Patent Pending

68 STATIC RISKS Earthquake Severe Mod Min Flood Plain Severe Mod Min Brush Fire Severe Mod Min Mud Slides Severe Mod Min THE VULNERABILITY AUDIT The Deployment DYNAMIC RISKS Tornado Hurricane Dirty Bomb Severe Mod Min Bio -Terrorism Severe Mod Min Chemical Leak Severe Mod Min Display: Facilities Teleworkers COOP Emps Static Dynamic Copyright , Patent Pending

69 THE VULNERABILITY AUDIT Deployment Selection Earthquake Severe Mod Min Flood Plain Severe Mod Min Brush Fire Severe Mod Min Mud Slides Severe Mod Min DYNAMIC RISKS Tornado Hurricane Dirty Bomb Severe Mod Min Bio -Terrorism Severe Mod Min Chemical Leak Severe Mod Min Display: Facilities Teleworkers COOP Emps Static Dynamic Copyright , Patent Pending

70 Copyright , Patent Pending

71 Standardization Selection & Deployment Policy Provisioning: Continuity & Telework Configurations Equipment Maintenance and Life Cycling / Custody Training Inspection and Evaluation Facilities- Space Types Continuity Roles Copyright , Patent Pending

72 Copyright , Patent Pending

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