EVALUATING ORGANIZATIONAL READINESS FOR TELECOMMUTING

Size: px
Start display at page:

Download "EVALUATING ORGANIZATIONAL READINESS FOR TELECOMMUTING"

Transcription

1 INFORMATION MANAGEMENT: STRATEGY, SYSTEMS, AND TECHNOLOGIES EVALUATING ORGANIZATIONAL READINESS FOR TELECOMMUTING Nancy Blumenstalk Mingus INSIDE Benefits and Drawbacks of Telecommuting; Corporate Telecommuting Policy; Critical Success Factors; Organizational Readiness Checklist HISTORY OF TELECOMMUTING People have been working from home for centuries, but during modern times, the return from the office to the home has been slowly gaining acceptance. The term telecommuting was coined in 1974 by scientist Jack Nilles. Nilles has written several books on the topic since then and he continues to help businesses develop telecommuting programs. Throughout the last 25 years, more and more organizations have acknowledged the benefits of telecommuting. As nations and companies continue to find more efficient means of linking workers to corporate computer systems, as more nontraditional workers join the workforce, and as smog and other pollution continues to threaten the environment, organizations without telecommuting policies are becoming the exceptions. BENEFITS OF TELECOMMUTING There are several benefits of telecommuting to both the worker and the company. For the worker, these benefits include: lower commuting time lower commuting expense PAYOFF IDEA Mergers, acquisitions, downsizing, outsourcing, and even the Clean Air Act are forcing organizations to offer telecommuting options. This article presents a brief history of telecommuting, the benefits and drawbacks of telecommuting from both management and worker perspectives, and the experiences of some organizations that have successfully implemented telecommuting. It also outlines the critical success factors for effective telecommuting implementations and includes two checklists designed to measure whether organizations are ready for telecommuting workers and if the workers themselves are ready to telecommute. 08/99 Auerbach Publications 1999 CRC Press LLC

2 lower food expense lower clothing costs higher job satisfaction higher productivity Depending on the type of work involved, and corporate locations, the benefits can also include: more flexible work schedule less distractions no need to relocate This article takes a look at each of these benefits in more detail. Lower Commuting Time. People working traditional telecommuting jobs from their homes can cut their commute time significantly. With an average commute of one-half hour to and from work, workers can save one hour per day. This hour may be spent working, or it may be additional personal time. It is up to the worker. Lower Commuting Expense. Commuting to work has several associated costs. If one drives, one needs gas, at least; and the commute may also require parking and tolls. If one takes public transportation, the commute still requires fares. That half-hour drive may cover 10 to 30 miles, depending on the roads traveled. Saving 20 city-driving miles per day would save an average of one gallon of gas per day, which at the average U.S. rates is about $1.00 per gallon. Saving 60 highway-driving miles per day would save approximately two gallons per day; so in gas alone, one could save from $5 to $10 per week, or $20 to $40 per month. Add in parking at $5 per day and tolls of $2 per day, and the savings rises to $50 to $70 per month. Lower Food Expense. Face it: lunches out are not cheap. Even lunches at the fast food chains cost an average of $5 per day. Lunches at fancier places can run $10 to $15 per day. If one eats out everyday, one could save $25 to $75 per week, or $100 to $300 per month. Even if one only eats out twice a week, one could save $10 to $30 per week, equating to $40 to $120 per month. Lower Clothing Costs. If one works at an organization that still requires business suits for work attire, one needs at least five suits averaging $100 to $300 each. Suits last for one to three years with regular use, so telecommuting can save $500 to $1500 over a three-year period. Even if one works at an organization that has gone to business casual or casual, clothing costs can be high. Business casual shirts and pants or skirts

3 average $20 to $50 per piece, and they also last for one to three years with regular use. Not replacing these could save $200 to $500 over a three-year period. Higher Job Satisfaction. Most people who telecommute feel more in control of their work and they enjoy it more. This keeps them happier in their work, with less burn-out. Higher Productivity. Because there are generally fewer distractions and interruptions, people who telecommute have a higher productivity. They may actually be able to work fewer hours and get more accomplished. More Flexible Work Schedule. Depending on the type of telework, one may have a more flexible work schedule. One may be able to work for three hours in the early morning, then five hours late at night, scheduling work around family commitments. The only teleworkers who generally must stick to a schedule are those in customer-oriented roles who must be near phones for specific times of the day. Less Distractions. Also depending on the type of work, telecommuting may provide fewer distractions. Generally, these include fewer phone calls, fewer drop-bys by co-workers, etc. No Need to Relocate. Not too long ago, corporate promotions meant moving to headquarters. Today, however, it is not uncommon to live in Portland, Oregon, and work for a company with corporate headquarters in Omaha, Nebraska. This allows teleworkers to stay in their homes while still improving their positions in organizations. This increases job satisfaction and productivity. The company can also reap tremendous benefits from telecommuting. These benefits include: less office space requirements less time wasted with office chat fewer attendance problems capability to employ disabled or distant workers who cannot commute higher job satisfaction higher productivity Depending on the type of work involved, the company benefits may also include: less employee turnover lower relocation expenses Now take a look at these corporate benefits in more detail.

4 Less Office Space Requirements. This is the major corporate benefit to telecommuting. Depending on the location, businesses pay anywhere from $6 per square foot of office space to $15 or more per square foot. With small cubicles averaging ten by ten, or 100 square feet, that means each worker costs $600 to $1500 per year in office space. For every ten workers, the company also needs approximately 200 square feet of meeting space and space for copiers, etc. Having ten people telecommute can save $7200 to $18,000 per year. Having 200 people telecommute can save $144,000 to $360,000 per year. Less Time Wasted with Office Chat. Hanging out by the water cooler does not happen often anymore; but whenever people share office space, they will find a place to congregate. Sometimes this congregation is work related, but all too often, workers are simply gossiping or discussing past or future sports events. Estimates on this type of lost time vary from 1 to 2.5 hours per day. Workers earning $20 per hour cost the company $100 to $250 per week in office chat time, which equates to $400 to $1000 per month. Fewer Attendance Problems. Childcare problems, sick children, and personal health often keep employees from work. Other attendance-type problems include perpetual tardiness, extended lunches, and the like. These problems are eliminated or significantly decreased when employees telecommute. Teleworkers can still work when their children are sick, and many can often work when they themselves are sick, but could not have come to an office. Question: how does telecommuting prevent or avoid the problems of perpetual tardiness or extended lunches? It is doubtful that managers would be willing to have employees with these problems become telecommuters, but the issue should be addressed because the topic has been raised. Capability to Employ Disabled or Distant Workers Who Cannot Commute. When employees telecommute, it opens up the potential labor pool. People who would require special adaptive equipment at work or who would have to move to a corporate location can easily telecommute. This lets the company hire the best workers for each position. Higher Job Satisfaction and Higher Productivity. Higher job satisfaction and higher productivity have the same advantages to employers as they do to employees. Employees are happier and can generally get more work done in less time. Less Employee Turnover. Because employees are happier, they stay longer on their jobs. Because hiring and training new workers can cost

5 $2000 to over $10,000 per worker, the longer they stay, the more money the company can save. Lower Relocation Expenses. Technology has reached the point now that workers do not have to move to corporate headquarters to work. This not only saves on office space, but can save the $2000 to over $10,000 per worker for relocation as well. Note: The relo number looks very low. An organization likely spends well over $50,000 on a relo by the time housing differential, moving, etc. costs are paid. DRAWBACKS OF TELECOMMUTING There are also drawbacks to telecommuting for both the worker and the employer. For the worker, these drawbacks include: lack of physical contact potential to be left out of the loop potential to overwork While there are more benefits than there are drawbacks, these drawbacks are significant and need to be carefully evaluated. Take a look at each of these in more detail. Lack of Physical Contact. Because humans are social animals, many people feel isolated without the daily contact with co-workers. Potential to be Left Out of the Loop. Without being on site on a daily basis, the old adage out of sight, out of mind tends to come true. Telecommuting workers must make sure they are included in group decisions and information distribution networks, as they would be when on site. Potential to Over-Work. Believe it or not, people are often so happy with their work that they work all the time. Telecommuters need to establish relatively regular work hours or they will burn themselves out by working 12 to 14 hours per day. For the employer, the drawbacks include: more need for strong communications infrastructure more need for well-defined job duties/tasks/requirements jealousy on the part on non-telecommuting workers managers feeling of lack of control These drawbacks can be minimized as follows:

6 1. Need for strong communications infrastructure. Because telecommuters often feel left out, companies must make sure that the communications infrastructure includes them. If not, they will miss out, or feel like they are missing out, which has the same negative effects. Note: Excellent point. Can one add an example of an infrastructure that includes them? A couple examples that come to mind are dialing in for staff meetings, and ensuring that all memos are distributed via . Certainly, there are others that one can include here. 2. Need for well-defined job duties/tasks/requirements. Managers can no longer manage by walking around when workers telecommute, so workers need well-defined job duties and measurable tasks and deliverables. This is often difficult to set up initially, but is key. 3. Jealousy on the part on non-telecommuting workers. If only selected people can telecommute, co-workers may envy those who telecommute. This means managers must make it clear as to why certain individuals are allowed to telecommute. Note: One may want to add that it is important to have clearly defined criteria for which jobs (and people) are eligible for telecommuting. This might be a place to indicate that employees with performance or attendance problems would not normally be considered for telecommuting. 4. Managers feeling of lack of control. Many managers have a hands-on management style and have a difficult time letting go of their employees. This may mean that organizations need to retrain managers who have telecommuters, or they may need to hire managers with different styles for these telecommuters. Any examples or suggestions? TELECOMMUTING ORGANIZATIONS Hundreds of organizations now have formal or informal telecommuting policies. These include banks, manufacturing companies, government agencies, educational institutions, and insurance companies. Some of the better-known organizations include the state of California, the city of Los Angeles, Pacific Bell, Travelers, Aetna, New York Life, and Key Bank. One of the largest telecommuting organizations is IBM. While IBM prefers to use the term mobile workers, it has one of the largest telecommuting staff in the world. According to Bob Egan, Project Executive for Global Mobility and Productivity at IBM, the company has equipped 75,000 to 100,000 employees with their mobility tools. Of these 75,000 to 100,000 employees, about 60,000 really use the tools on a regular basis, 27,000 of these in the United States and rest worldwide. IBM had 10,000 mobile representatives in place by end of 1995, and the program went worldwide in IBM is a prime example of the success of this type of working. IBM spent $41 million equipping these workers, and has saved $75 million per year in real estate expenses alone; but the success has not been just

7 financial. In in-house surveys, IBM has found that 87 percent of the teleworkers found they were more or much more productive than they were prior to telecommuting. CRITICAL SUCCESS FACTORS While the benefits and drawbacks above and the readiness checklist below (Exhibit 1) both allude to factors for success, Bob Egan (IBM) and most telecommuting organizations and employees agree that there are three critical success factors for implementing a telecommuting program. These are: clearly defined, measurable objectives strong communication system belief in telecommuting Take a look at why these factors are critical. Clearly Defined, Measurable Objectives. Because of all the drawback factors mentioned above, judging the success of telecommuting can be highly subjective. To make sure it is as objective as possible, the telecommuting policy and job descriptions must be clearly defined and measurable. It also helps to have a series of objectives for both the short and long terms. Strong Communication System. Because telecommuters are not on site as frequently as other workers, there is a high potential for forgetting about them, leaving them out of the decision-making process and the results of those decisions. For these reasons, the organization needs a strong communication system. Internal and external documents need to be circulated to teleworkers; meeting dates and times need to be passed on to teleworkers; even office parties, birthdays, and other special occasions should be communicated to teleworkers. They may not need to be involved in the activities, but it is comforting to know about them. This information flow must also go both ways. When this type of information flow does not exist, both the organization and the workers suffer. The hardware and software tools of today allow for this IBM even sells its secrets of success but it is up to organizations to implement them correctly. Belief in Telecommuting. It has been proven in countless types of ways that expectations influence final outcomes. If managers and employees expect telecommuting to fail, it most likely will. Both the managers and employees have to believe that telecommuting will produce the needed benefits. If not, then the success will be consciously or un-

8 EXHIBIT 1 Readiness Checklist Organization Checklist Does management believe in telecommuting? Do the workers have clearly defined and measurable job duties/objectives? Do you have a strong company/team communication network in place? If not, are you willing to implement one? Do you have the technological infrastructure capable of supporting telecommuting? If not, are you willing to implement one? Individual Checklist Do you have a physically separated spot in your home to work? Do you have enough discipline to work when you would rather be doing something else? Do you have clearly defined and measurable job duties/objectives? Can you work in relative isolation from colleagues? consciously undermined. Unfortunately, this lack of belief is also ingrained in most people. Touting the benefits will not convince skeptics. They may pretend to play along, but will be pleased to say, I told you so in the end. Exhibit 1 allows one to judge whether an organization is ready for telecommuting. Answer the questions as things are now, not as one hopes they will. When organizations implement telecommuting sooner than they are ready, they run the risk of failing. References 1. Gil Gordon Associates: 2. Jala Associates: 3. Kelly & McGraw: 4. Telecommuting Advisory Council: Nancy Blumenstalk Mingus is president of Blumenstalk Associates, Inc., Williamsville, NY, which specializes in writing, training, and consulting on project management and human resource subjects.

TELECOMMUTING PROGRAM

TELECOMMUTING PROGRAM CREATING A SUCCESSFUL TELECOMMUTING PROGRAM By Chief Counsel Sunoco, Inc. Labor EEO and Employment TABLE OF CONTENTS Introduction.Page 3 What is Telecommuting..Page 4 Why Consider Telecommuting...Page

More information

Contact Rideshare staff to find out more about both of these options.

Contact Rideshare staff to find out more about both of these options. Alternative Work Schedules Today, making a difference in traffic and air quality is not just about being creative with how your employees get to work. Where and when they work can make a big difference

More information

The Ethics and Responsibilities of Telecommuting as Part of a Business System

The Ethics and Responsibilities of Telecommuting as Part of a Business System The Ethics and Responsibilities of Telecommuting as Part of a Business System Jean ROBINSON, Sridevi SATTALURI, Gil RODRIGUEZ, Toyia AUSTIN, Richard SQUIRES RTI International, 3040 Cornwallis Road Research

More information

The Ultimate Small Business Guide To Setting Up A Work From Home Or Remote Network Access System For Your Staff

The Ultimate Small Business Guide To Setting Up A Work From Home Or Remote Network Access System For Your Staff The Ultimate Small Business Guide To Setting Up A Work From Home Or Remote Network Access System For Your Staff Critical Facts And Insider Secrets Every Business Owner Must Know Before Installing A 'Virtual

More information

252 Plymouth Ave. S., Rochester, NY

252 Plymouth Ave. S., Rochester, NY Read this ebook and you ll discover: What telecommuting is and why so many small and medium sized businesses are rapidly implementing work-from-home programs. The single most important thing you MUST have

More information

Contact Center Costs: The Case for Telecommuting Agents

Contact Center Costs: The Case for Telecommuting Agents IP Telephony Contact Centers Mobility Services WHITE PAPER Contact Center Costs: The Case for Telecommuting Agents July 2006 avaya.com Table of Contents Abstract... 1 Section 1: Defining Telecommuting

More information

Nearshoring is a valuable part of a company's logistics strategy

Nearshoring is a valuable part of a company's logistics strategy An Agility White Paper Nearshoring is a valuable part of a company's logistics strategy - 1 - Nearshoring is a valuable part of a company's logistics strategy Many companies have already had experiences

More information

Should You Build or Outsource Your Customer Service Operations? FCR looks at the cost-benefit analysis of outsourcing.

Should You Build or Outsource Your Customer Service Operations? FCR looks at the cost-benefit analysis of outsourcing. Case Study Should You Build or Outsource Your Customer Service Operations? FCR looks at the cost-benefit analysis of outsourcing. I can remember it well. I was a customer service leader managing a vendor

More information

Hiring Talented Sales Professionals

Hiring Talented Sales Professionals Hiring Talented Sales Professionals A Practical Guide to Sales Compensation How to Outsource, Insource and Transform Your Sales Team Copyright 2016 Doug Dvorak & the Sales Coaching Institute All Rights

More information

Employee Telecommuting Study

Employee Telecommuting Study Employee Telecommuting Study June Prepared For: Valley Metro Valley Metro Employee Telecommuting Study Page i Table of Contents Section: Page #: Executive Summary and Conclusions... iii I. Introduction...

More information

Summary of Austin Independent School District Telecommuting Surveys

Summary of Austin Independent School District Telecommuting Surveys January 2018 Publication 17.09i Summary of Austin Independent School District Telecommuting Surveys PICTURE PLACEHOLDER Table of Contents Overview of Telecommuting in AISD... 4 Lessons on Logistics of

More information

Five ways to be more productive at work

Five ways to be more productive at work Five ways to be more productive at work Five ways to be more productive at work Staying connected is the key to never missing a beat no matter where your employees are Think back to the last time all of

More information

Telework. A Successful Business Strategy. Ensure Business Continuity

Telework. A Successful Business Strategy. Ensure Business Continuity Telework Winning with Telework A Successful Business Strategy A Workplace Strategy Ensure Business Continuity Charlotte Weber Alternative Work Arrangement Specialist What is Business Continuity? Developing

More information

Telecommuting or doing work

Telecommuting or doing work Brookings Greater Washington Research Program Washington Area Trends While studies have evaluated Effects of Telecommuting on Central City Tax Bases by Philip M. Dearborn, Senior Fellow, The Brookings

More information

snapshot SATISFACTION Trust Your Staff But Check Validation The Key to Hardwiring Change is the problem the tactic? - or is it the execution?

snapshot SATISFACTION Trust Your Staff But Check Validation The Key to Hardwiring Change is the problem the tactic? - or is it the execution? SATISFACTION snapshot news, views & ideas from the leader in healthcare satisfaction measurement The Satisfaction Snapshot is a monthly electronic bulletin freely available to all those involved or interested

More information

Fordingbridge. Hearts At Home Care Limited. Overall rating for this service. Inspection report. Ratings. Requires Improvement

Fordingbridge. Hearts At Home Care Limited. Overall rating for this service. Inspection report. Ratings. Requires Improvement Hearts At Home Care Limited Fordingbridge Inspection report 54 Avon Meade Fordingbridge Hampshire SP6 1QR Tel: 01425657329 Website: www.heartsathomecare.co.uk Date of inspection visit: 25 July 2017 26

More information

Innovations from the Far East Peter Andrew January

Innovations from the Far East Peter Andrew January Innovations from the Far East Peter Andrew January 21 2016 AN ASIA PACIFIC PERSPECTIVE this way to USA Fast rental cycle High density High efficiency Different cultures What s Next? CBRE IFMA WORKPLACE

More information

For additional information about ACT please contact: ACT National Headquarters phone: PO Box facsimile:

For additional information about ACT please contact: ACT National Headquarters phone: PO Box facsimile: This publication was made possible through a cooperative agreement between the Association for Commuter Transportation (ACT) and the United States Department of Transportation - Federal Highway Administration.

More information

Employment AND ISABILITY. The guide to finding employment being disabled. UNIQUELI MADE

Employment AND ISABILITY. The guide to finding employment being disabled. UNIQUELI MADE Employment AND ISABILITY The guide to finding employment being disabled. UNIQUELI MADE WWW.UNIQUELIMADE.COM ABOUT ME Hi everyone, I'm Tiffany Johnson. I am 28 years old, I am a College Graduate, Freelance

More information

Remote Workers: Out of Sight, NOT Out of Mind

Remote Workers: Out of Sight, NOT Out of Mind Remote Workers: Out of Sight, NOT Out of Mind Council of Science Editors May 17, 2016 Denver, CO Nancy Devaux Process Improvement Manager Sheridan Journal Services Sheridan

More information

Abbie Leibowitz, M.D., F.A.A.P, Health Advocate, Inc.

Abbie Leibowitz, M.D., F.A.A.P, Health Advocate, Inc. This Week In Medical Travel Today by Amanda Haar, Editor Volume 5, Issue 7 This week s issue is a good reminder of all factors affecting a consumer s choices for medical travel. The SPOTLIGHT interview

More information

The Power of Trade and Comparative Advantage

The Power of Trade and Comparative Advantage Chapter 2 MODERN PRINCIPLES OF ECONOMICS Third Edition The Power of Trade and Comparative Advantage Outline Trade and Preferences Specialization, Productivity, and the Division of Knowledge Comparative

More information

Chapter 4 Information Technology and the Design of Work

Chapter 4 Information Technology and the Design of Work Introduction Chapter 4 Information Technology and the Design of Work Managing and Using Information Systems: A Strategic Approach by Keri Pearlson & Carol Saunders How can the automation of work lower

More information

The Work-at-Home Agent Model for Improved Customer Loyalty

The Work-at-Home Agent Model for Improved Customer Loyalty The Work-at-Home Agent Model for Improved Customer Loyalty Table of Contents Executive Summary Introduction: A More Valuable Outcome Flexibility on Both Sides Responding to the Customer Lower Operational

More information

Maximizing the Return on a Telepresence Investment

Maximizing the Return on a Telepresence Investment Maximizing the Return on a Telepresence Investment With its real-time capability and high definition screens, telepresence elevates video communication to the personal level of face-to-face interaction,

More information

How Cisco Achieved Environmental Sustainability in the Connected Workplace

How Cisco Achieved Environmental Sustainability in the Connected Workplace How Cisco Achieved Environmental Sustainability in the Connected Workplace Cisco Connected Workplace aspires toward a green office environment. Cisco IT Case Study / Office Design / Green Office Design:

More information

Attitude of the elderly of Japan in the International Comparison Study

Attitude of the elderly of Japan in the International Comparison Study Section 3 Attitude of the elderly of Japan in the International Comparison Study The Cabinet Office conducts International Comparison Study on Life and Attitude of the Elderly every five years since FY

More information

The Value of Creating Simple and Seamless Collaboration

The Value of Creating Simple and Seamless Collaboration The Value of Creating Simple and Seamless Collaboration A New Era Technology White Paper Executive Summary One of the biggest challenges organizations face today is keeping up with the fast pace of change.

More information

What Is Telecommuting and Who Does It?

What Is Telecommuting and Who Does It? Telework: Saving Gas and Reducing Traffic from the Comfort of your Home Written by Justin Horner, NRDC Reviewed by Nicole Goluboff and Chuck Wilsker, Telework Coalition Today s mobile technologies make

More information

What you need to know about Medicaid Planning An easy-to-use family guide

What you need to know about Medicaid Planning An easy-to-use family guide What you need to know about Medicaid Planning An easy-to-use family guide COMPLIMENTS OF Get the help (and protection) that you deserve Though there are many complexities to Medicaid planning, it s important

More information

Dear Family Caregiver, Yes, you.

Dear Family Caregiver, Yes, you. Dear Family Caregiver, Yes, you. If you re wondering whether the term caregiver applies to you, it probably does. A caregiver is anyone who helps an aging, ill, or disabled family member or friend manage

More information

2007 CDW Telework Report: Slow and Steady Wins the Race

2007 CDW Telework Report: Slow and Steady Wins the Race 2007 CDW Telework Report: Slow and Steady Wins the Race Introduction CDW, Inc. has tracked the adoption of telework within the Federal government since 2005. Its annual Telework Report is the only concurrent

More information

Metropolitan Washington Council of Governments

Metropolitan Washington Council of Governments Metropolitan Washington Council of Governments Based on the Commuter Connections State of the Commute Report, teleworkers are defined as: Wage and salary employees who at least occasionally work at home

More information

Outsourcing the IT Function

Outsourcing the IT Function IMS9043 IT IN ORGANISATIONS the IT Function outsourcing represents a major modern trend in IT relinquishing direct control over IT provisioning >to various degrees >pitfalls/ advantages >precautions 1

More information

To apply or not? Factors important to job seekers

To apply or not? Factors important to job seekers To apply or not? Factors important to job seekers March 2018 The Pittsburgh metro area labor market features a variety of opportunities, with more than 178,000 unique job postings in 2017 across more than

More information

INTEGRATION OF PRIMARY HEALTH CARE NURSE PRACTITIONERS INTO EMERGENCY DEPARTMENTS

INTEGRATION OF PRIMARY HEALTH CARE NURSE PRACTITIONERS INTO EMERGENCY DEPARTMENTS INTEGRATION OF PRIMARY HEALTH CARE NURSE PRACTITIONERS INTO EMERGENCY DEPARTMENTS Section I Facilitators Reasons for integrating the Nurse Practitioner into the Emergency Department 1. Please consider

More information

Working Smarter. Monique van Maare Senior Managing Consultant HCM. Arjan Radder Sales Leader, Social Software EMEA South West Europe.

Working Smarter. Monique van Maare Senior Managing Consultant HCM. Arjan Radder Sales Leader, Social Software EMEA South West Europe. Working Smarter October 27, 2009 Monique van Maare Senior Managing Consultant HCM Arjan Radder Sales Leader, Social Software EMEA South West Europe Smart Work Topics Flexibility for a dynamic world IBM

More information

Managerial Decision Cases. Chapter 4. Activity-Based Costing (ABC)

Managerial Decision Cases. Chapter 4. Activity-Based Costing (ABC) Managerial Decision Cases Chapter 4 Activity-Based Costing (ABC) 31 Calculating Unit Costs Using ABC Case 4.1 Part 1 or Part 2? Joe Norton and his wife Lileth left their jobs in order to form their own

More information

Saint Francis Cancer Center Combines MOSAIQ, Epic and Palabra for a Perfect Documentation Workflow ONCOLOGISTS PALABRA: THE SOFTWARE ACTUALLY LOVE

Saint Francis Cancer Center Combines MOSAIQ, Epic and Palabra for a Perfect Documentation Workflow ONCOLOGISTS PALABRA: THE SOFTWARE ACTUALLY LOVE PALABRA: THE SOFTWARE ONCOLOGISTS ACTUALLY LOVE CASE STUDY CONTRIBUTORS Dr. Stephen Z. Sack, MD, Radiation Oncologist Tyleen A. Smith, BSN, RN, Clinical Manager Dr. Charles Stewart, MD, PhD, Radiation

More information

THE VIRTUAL WAITING ROOM: Increase Patient Satisfaction and Boost Operational Efficiencies

THE VIRTUAL WAITING ROOM: Increase Patient Satisfaction and Boost Operational Efficiencies THE VIRTUAL WAITING ROOM: Increase Patient Satisfaction and Boost Operational Efficiencies About the Author Charlie Meyer, Vice President of Sales Charlie leads the North American sales team, which is

More information

Introduction. The Rise of the Mobile Office. One in five employees worldwide telecommutes regularly. One in ten works remotely full-time.

Introduction. The Rise of the Mobile Office. One in five employees worldwide telecommutes regularly. One in ten works remotely full-time. Introduction The workplace is more mobile than ever. Huge advancements in technology alongside shifting social trends have made the practice of telework an increasingly attractive option for both managers

More information

Caregivingin the Labor Force:

Caregivingin the Labor Force: Measuring the Impact of Caregivingin the Labor Force: EMPLOYERS PERSPECTIVE JULY 2000 Human Resource Institute Eckerd College, 4200 54th Avenue South, St. Petersburg, FL 33711 USA phone 727.864.8330 fax

More information

City and County of San Francisco Telecommuting Program Policy

City and County of San Francisco Telecommuting Program Policy City and County of San Francisco Micki Callahan Human Resources Director Department of Human Resources Connecting People with Purpose www.sfdhr.org City and County of San Francisco Telecommuting Program

More information

Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH

Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH WHITE PAPER Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH Mobile technology is a force multiplier. In fact, it s a

More information

US Startup Outlook Key insights from the Silicon Valley Bank Startup Outlook Survey

US Startup Outlook Key insights from the Silicon Valley Bank Startup Outlook Survey US Startup Outlook 2018 Key insights from the Silicon Valley Bank Startup Outlook Survey LETTER FROM SVB CEO US STARTUP OUTLOOK 2018 2 Startups enter 2018 with confidence For the ninth year, Silicon Valley

More information

Right Time. Right Care. Right Results. Case Studies - Schools. Copyright of Company Nurse

Right Time. Right Care. Right Results. Case Studies - Schools. Copyright of Company Nurse Right Time Right Care Right Results Case Studies - Schools Copyright of Company Nurse Table of Contents Albuquerque Public Schools 1-3 Southern California Schools Risk Management 6-9 Copyright of Company

More information

E-Seminar. Teleworking Internet E-fficiency E-Seminar

E-Seminar. Teleworking Internet E-fficiency E-Seminar E-Seminar Teleworking Internet E-fficiency E-Seminar Teleworking Internet E-fficiency E-Seminar 3 Welcome 4 Objectives 5 Today s Workplace 6 Teleworking Defined 7 Why Teleworking? Why Now? 8 Types of Teleworkers

More information

Center for Innovation. Enhancing Care Team Communication

Center for Innovation. Enhancing Care Team Communication F E B R U A R Y 2 0 1 3 Enhancing Care Team Communication What is the background? Hospital units are dynamic environments in which dozens of care team members must coordinate their efforts to deliver high

More information

Angel Care Tamworth Limited

Angel Care Tamworth Limited Angel Care Tamworth Limited Angel Care Tamworth Limited Inspection report Unit 4, Anker Court Bonehill Road Tamworth Staffordshire B78 3HP Date of inspection visit: 14 August 2017 Date of publication:

More information

Customer Success Story

Customer Success Story Customer Success Story The enterprise talent acquisition team of a leading US retail bank had an immediate need to increase quality of hires for branch staff while curtailing escalating costs of recruiting

More information

CABA s Intelligent Buildings & Digital Home Forum. April 14-16, The Constantly Evolving Smart Building

CABA s Intelligent Buildings & Digital Home Forum. April 14-16, The Constantly Evolving Smart Building Spring 2015 Volume 12, Number 1 www.caba.org/ihomesandbuildings CABA s Intelligent Buildings & Digital Home Forum April 14-16, 2015 The Constantly Evolving Smart Building Jim Sinopoli, PE, RCDD believes

More information

A successful telecommuting arrangement must work for both the department and the employee.

A successful telecommuting arrangement must work for both the department and the employee. Rider University Telecommuting Policy 9/21/15 Purpose Rider University believes that our students and other constituents can best be served when University employees are physically on campus. As a result,

More information

BACS Evidence Management System The Real ROI. White Paper Developed with the Assistance of North Andover Police Department

BACS Evidence Management System The Real ROI. White Paper Developed with the Assistance of North Andover Police Department BACS Evidence Management System The Real ROI White Paper Developed with the Assistance of North Andover Police Department About North Andover Police Department (NAPD) The town of North Andover in Massachusetts,

More information

of American Entrepreneurship: A Paychex Small Business Research Report

of American Entrepreneurship: A Paychex Small Business Research Report 2018 Accelerating the Momentum of American Entrepreneurship: A Paychex Small Business Research Report An analysis of American entrepreneurship during the past decade and the state of small business today

More information

Regional Projections to 2040: Methodology and Results. Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012

Regional Projections to 2040: Methodology and Results. Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012 Regional Projections to 2040: Methodology and Results Stephen Levy, CCSCE Presentation to ABAG Regional Planning Committee April 4, 2012 Overview Best Practice Methodology for Regional Projections Developing

More information

10 Things To Know About

10 Things To Know About 10 Things To Know About Nurse Call 100% Nurse Approved 10 Things to Know About Nurse Call in 2016 Nurse call systems have evolved. Today s nurse call systems provide front-line nurses with critical communications

More information

Writing a Successful Grant Proposal

Writing a Successful Grant Proposal Purdue Extension EC-737 Writing a Successful Grant Proposal Maria I. Marshall Department of Agricultural Economics Purdue University Aaron Johnson Department of Agricultural and Resource Economics Oregon

More information

How to Create a Successful Wellness Program in Your District

How to Create a Successful Wellness Program in Your District How to Create a Successful Wellness Program in Your District SYLVIA HARPER, DIRECTOR OF HUMAN RESOURCES MOUNTAIN BROOK SCHOOL DISTRICT MOUNTAIN BROOK, ALABAMA Why do we need a good Wellness Program in

More information

How To Manage Remote Workers By Eryck K. Dzotsi

How To Manage Remote Workers By Eryck K. Dzotsi How To Manage Remote Workers By Eryck K. Dzotsi How to Manage Remote Workers - Design Views - Keeping a team of remote workers in check is a daunting task for even the most experienced of managers. There's

More information

OUTSOURCING IN THE UNITED STATES MARKET

OUTSOURCING IN THE UNITED STATES MARKET Irina M. Azu 21.034 Final Paper OUTSOURCING IN THE UNITED STATES MARKET INTRODUCTION Outsourcing also known as contracting out is a business decision to export some to all of an organization s non-core

More information

Peyton Resource Group. Current State of the DFW Job Market Bryan Mayhew CEO May 11, 2016

Peyton Resource Group. Current State of the DFW Job Market Bryan Mayhew CEO May 11, 2016 Peyton Resource Group Current State of the DFW Job Market Bryan Mayhew CEO May 11, 2016 National Employment Numbers 160,000: U.S. employers added a seasonally adjusted 160,000 jobs in April, falling well

More information

Testimony of Good Jobs New York Bettina Damiani, Project Director Before the New York City Industrial Development Agency

Testimony of Good Jobs New York Bettina Damiani, Project Director Before the New York City Industrial Development Agency 11 Park Place, #701 New York, NY 10007 212.721.7996 www.goodjobsny.org Testimony of Good Jobs New York Bettina Damiani, Project Director Before the New York City Industrial Development Agency February

More information

Fundamentally changing open communication and trust within teams

Fundamentally changing open communication and trust within teams Fundamentally changing open communication and trust within teams Impraise: Fundamentally changing open communication and trust within teams I ve been told boredom can spark creativity. At least this was

More information

WARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone call!

WARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone call! TELEPHONE ETIQUETTE WARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone call! At the MasterPlan Alliance we taped new

More information

CITY OF LOS ANGELES TELECOMMUTING PROJECT

CITY OF LOS ANGELES TELECOMMUTING PROJECT JALA International, Inc. CITY OF LOS ANGELES TELECOMMUTING PROJECT Final Report Executive Summary March 1993 This report was prepared as a result of work sponsored by the Department of Telecommunications.

More information

Offshoring offshor. Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006

Offshoring offshor. Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006 Offshoring offshor offs off o Richard B. Freeman, Harvard, NBER, National Academy of Engineering The Offshoring of Engineering, Oct 24-25,2006 UK Institute of Directors on Off shoring the availability

More information

Introduction to Telework Will It Work for You?

Introduction to Telework Will It Work for You? Introduction to Telework Will It Work for You? Eddie Caine September 15, 2009 Telework Program Benefits & Purpose Telework: Moving the work to the worker instead of the worker to the work. Agriculture

More information

Economic Development Services Join Us On the Road to Success

Economic Development Services Join Us On the Road to Success Economic Development Services Join Us On the Road to Success Table of Contents 1 Staying Competitive In California 2 Why Southern California? 3 Our Transportation Network 4 The Southern California Workforce

More information

Urban Argyle presents The Ultimate Pop-Up Shop

Urban Argyle presents The Ultimate Pop-Up Shop Urban Argyle presents The Ultimate Pop-Up Shop letter from owner Greetings, Each homecoming season, I like to reflect on the past year. As business owners, it s our job to know, gauge, and adapt to the

More information

6 Common Types of Remote Workers and How You Can Support Them

6 Common Types of Remote Workers and How You Can Support Them 6 Common Types of and How You Can Support Them Build the right IT infrastructure to support your modern-day workforce. 2 Table of Contents 03 Introduction 05 Key Remote Worker Challenges 07 A Comprehensive

More information

SUMMARY: Scanning: Analysis:

SUMMARY: Scanning: Analysis: a1-20 SUMMARY: Scanning: For the past several years, graffiti and vandalism have increasingly impacted the City of Fontana. The graffiti problem had escalated from occasional gang members claiming territory

More information

Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.

Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation. Credit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-aia members are available upon request. This course is

More information

ESSAYS ON EFFICIENCY IN SERVICE OPERATIONS: APPLICATIONS IN HEALTH CARE

ESSAYS ON EFFICIENCY IN SERVICE OPERATIONS: APPLICATIONS IN HEALTH CARE Purdue University Purdue e-pubs RCHE Presentations Regenstrief Center for Healthcare Engineering 8-8-2007 ESSAYS ON EFFICIENCY IN SERVICE OPERATIONS: APPLICATIONS IN HEALTH CARE John B. Norris Purdue University

More information

Health and care services in Herefordshire & Worcestershire are changing

Health and care services in Herefordshire & Worcestershire are changing Health and care services in Herefordshire & Worcestershire are changing An update on a five year plan to provide safe, effective and sustainable care in our area www.yourconversationhw.nhs.uk Your Health

More information

The right of Dr Dennis Green to be identified as author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988.

The right of Dr Dennis Green to be identified as author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988. The right of Dr Dennis Green to be identified as author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988. British Standards Institution 2005 Copyright subsists

More information

The Case of the Mixed-Up Data Teacher Information

The Case of the Mixed-Up Data Teacher Information The Case of the Mixed-Up Data Teacher Information Summary: In this lab, the class must help Kaylee, a student who has been collecting data on her computer, by taking statements from other students suspected

More information

Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability

Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability Published: November 2010 Microsoft Information Technology (Microsoft IT) used a business value

More information

Telework Research Network

Telework Research Network The State of Telework in the U.S. Presented by: Kate Lister and Tom Harnish, Principals of the Telework Research Network Based on a white paper by the Telework Research Network Sponsored by: Telework Research

More information

Indiana Association For Home and Hospice Care, Inc.

Indiana Association For Home and Hospice Care, Inc. Indiana Association For Home and Hospice Care, Inc. Using CAHPS to Improve Customer Service May 2012 Presented by: Eileen M. Freitag Director of Strategic & Organizational Consulting Fazzi Associates,

More information

Somerset Care Community (Taunton Deane)

Somerset Care Community (Taunton Deane) Somerset Care Limited Somerset Care Community (Taunton Deane) Inspection report Huish House Huish Close Taunton Somerset TA1 2EP Tel: 01823447120 Date of inspection visit: 11 January 2016 12 January 2016

More information

THE HIGH PRICE OF HEALTHCARE THREE MISTAKES IN US HEALTHCARE THAT EMERGING ECONOMIES CAN T AFFORD TO REPEAT

THE HIGH PRICE OF HEALTHCARE THREE MISTAKES IN US HEALTHCARE THAT EMERGING ECONOMIES CAN T AFFORD TO REPEAT THE HIGH PRICE OF HEALTHCARE THREE MISTAKES IN US HEALTHCARE THAT EMERGING ECONOMIES CAN T AFFORD TO REPEAT Sam Glick Sven-Olaf Vathje 1 The healthcare system in the United States, with its technological

More information

3M Health Information Systems Should physicians assign their own codes?

3M Health Information Systems Should physicians assign their own codes? 3M Health Information Systems Should physicians assign their own codes? The practical guide to striking a coding balance It started with the EHR boom The adoption of electronic health records (EHR) significantly

More information

Parking at Central Washington University

Parking at Central Washington University Parking at Central Washington University James Gaudino President Central Washington University Submitted by Student 1, Student 2, Student 3 June 7, 2016 Contents Table of Figures... 3 Executive Summary...

More information

Box 221 Brasstown, NC Phone (828) Fax (678) CONSTRUCTION SAFETY AND HEALTH PROGRAM

Box 221 Brasstown, NC Phone (828) Fax (678) CONSTRUCTION SAFETY AND HEALTH PROGRAM BERG MOUNTAIN HOMES THE QUALITY IS IN THE DETAILS www.bergmountainhomes.com Box 221 Brasstown, NC 28902 Phone (828) 361-5050 Fax (678) 212-4011 CONSTRUCTION SAFETY AND HEALTH PROGRAM Berg Mountain Homes

More information

Preceptors: The Rx for Strong Hospital Performance

Preceptors: The Rx for Strong Hospital Performance Preceptors: The Rx for Strong Hospital Performance TABLE OF CONTENTS Introduction 3 THE ROLE OF A PRECEPTOR 4 Begin with Post-grad Nurses 4 Make Onboarding More Impactful 5 Meet with New Hires at Intervals

More information

Laurie-Walton Family Basketball Center

Laurie-Walton Family Basketball Center Laurie-Walton Family Basketball Center Project Highlights Celebrating nearly a century of University of Memphis basketball, the new Laurie-Walton Family Basketball Center showcases this rich history and

More information

Sonoma County s Mobile Work Program

Sonoma County s Mobile Work Program Sonoma County s Mobile Work Program Michael Roark EXECUTIVE SUMMARY For the last four decades telecommuting has been evolving and developing. With the proliferation of technology into our daily lives,

More information

The emerging market in health care innovation

The emerging market in health care innovation 1 M A Y 2 0 1 0 h e a l t h c a r e p a y o r a n d p r o v i d e r p r a c t i c e The emerging market in health care innovation Innovators some from developing nations have found ways to deliver care

More information

Glengarry Rest Home and Hospital Resident Satisfaction Survey Results 2013

Glengarry Rest Home and Hospital Resident Satisfaction Survey Results 2013 Glengarry Rest Home and Hospital Resident Satisfaction Survey Results 2013 Overall Satisfaction 2013 2013 2012 10 8 6 4 84% Date of Survey Aug 2013 Aug 2012 Date Results sent to Care Home Aug 2013 Aug

More information

CAL STATE FULLERTON & Telecommuting: An Analysis of the Potential Application of. Telecommuting Practices at Cal State Fullerton

CAL STATE FULLERTON & Telecommuting: An Analysis of the Potential Application of. Telecommuting Practices at Cal State Fullerton Cal State Fullerton & Telecommuting 1 CAL STATE FULLERTON & Telecommuting: An Analysis of the Potential Application of Telecommuting Practices at Cal State Fullerton Elizabeth Castello, Melissa Cohea,

More information

OBQI for Improvement in Pain Interfering with Activity

OBQI for Improvement in Pain Interfering with Activity CASE SUMMARY OBQI for Improvement in Pain Interfering with Activity Following is the story of one home health agency that used the outcome-based quality improvement (OBQI) process to enhance outcomes for

More information

REIMAGINING OUTSOURCING

REIMAGINING OUTSOURCING HIGHPOINT ASSOCIATES: INSIGHTS REIMAGINING OUTSOURCING BOB KAPLAN & KRISTINA TOBER HighPoint InSights taps into the expertise of HighPoint Associates senior professionals to provide perspective on the

More information

Telework Guide. San Mateo County Telework Guide 1

Telework Guide. San Mateo County Telework Guide 1 Telework Guide San Mateo County Telework Guide 1 San Mateo County Telework Guide 2 Contents Section I Background and Purpose... 4 Section II - Departmental Telework Programs... 5 Telework Program Roles

More information

Out of Sight, On Your Mind:

Out of Sight, On Your Mind: Out of Sight, On Your Mind: Legal and Practical Considerations for Managing a Remote Workforce October 24, 2013 John R. Carrigan, Jr., Esquire carriganj@ballardspahr.com Leslie A. Eaton, Esquire eaton@ballardspahr.com

More information

THE BACKGROUND. Leadership is pursuing an improved support for a diverse and global membership base through operational and commercial initiatives.

THE BACKGROUND. Leadership is pursuing an improved support for a diverse and global membership base through operational and commercial initiatives. The NEW THE BACKGROUND previously operated from a centralized HQ facility in Houston, Texas, USA supporting an increasingly global membership base, representing 78 countries. Its challenges included legacy

More information

AGING & PEOPLE WITH DISABILITIES 4 ADL CA/PS ASSESSMENT POST 10/1/17

AGING & PEOPLE WITH DISABILITIES 4 ADL CA/PS ASSESSMENT POST 10/1/17 Activities of Daily Living (ADLs) Mobility Ambulation: Even with assistive devices, the individual requires assistance from another person to ambulate. B. Requires HANDS-ON assistance from another person

More information

Total Quality Management (TQM)

Total Quality Management (TQM) Total Quality Management (TQM) Total Quality Management (TQM) is a philosophy that says that uniform commitment to quality in all areas of an organization promotes an organizational culture that meets

More information

Clover Connection. Being green, becoming green and living green. March/April 2010

Clover Connection. Being green, becoming green and living green. March/April 2010 McCurtain County 4-H Clover Connection March/April 2010 Inside this issue: Forestry Camp 2 Plant and Soil camp Dates to Remember 2 3 Re-Enrollment 4 State Record books 4 Job Readiness 5 The 4-H emblem

More information

5.3. Advocacy and Medical Interpreters LEARNING OBJECTIVE 5.3 SECTION. Overview. Learning Content. What is advocacy?

5.3. Advocacy and Medical Interpreters LEARNING OBJECTIVE 5.3 SECTION. Overview. Learning Content. What is advocacy? Advocacy and Medical Interpreters SECTION 5.3 LEARNING OBJECTIVE 5.3 After completing this section, you will be able to: Apply a decision-making protocol for advocacy to medical interpreting. DEFINITION

More information

HOW TO SUPPORT A FAMILY CAREGIVER

HOW TO SUPPORT A FAMILY CAREGIVER 1 HOW TO SUPPORT A FAMILY CAREGIVER This booklet was created to help caregivers of those with serious or life-threatening illness to get support from friends and family with this challenging and rewarding

More information