A Progressive Strategy - From Hoteling to Mobile Applied Technology

Transcription

1 A Progressive Strategy - From Hoteling to Mobile Applied Technology 2013

2 Accenture Latin America 19,000 Employees, $1,6 Billion in Revenues Monterrey Mexico City Caracas Medelin Bogota Campina Grande Lima Recife Brasília Belo Horizonte Barueri Vitória São José dos Campos Macaé São Paulo Rio de Janeiro Rosario Curitiba Porto Alegre Valparaiso Buenos Aires Santiago La Plata Copyright 2013 Accenture. All rights reserved. 2

3 Accenture Global 257,000 Employees, $27.9 Billion in Revenues Vigo Lisbon Medelin Lima Belo Horizonte Barueri São José dos Campos Porto Alegre Valparaiso Campina Grande Recife Vitória Macaé Rosario La Plata Copyright 2013 Accenture. All rights reserved. 3

4 The Accenture Workplace Model The Accenture Workplace Model aligns to Accenture s business strategy by: Emphasizing Technology over Space Improving Cost Management Real Estate Process Driving Business Performance Reducing risk Improving Employee Engagement through flexibility Creating Environmentally Sustainable Solutions Corporate Governance Technology Operations & Services Standards Workplace Design Standards Copyright 2013 Accenture. All rights reserved. 4

5 Reduced costs Our Workplace Journey The Accenture workplace transformation has spanned multiple years as the organization s global strategy has been translated into a local standard Technology has enabled continued change Hoteling: Revolutionary just in time space reservations Technology enablement Flexible work arrangements Workplace Model, Collaboration 2.0 Technology Accenture Real Estate Solutions: Selling Workplace Services to Clients Standardization of approach and delivery Traditional Office Progress of culture and mindset change FY96 FY98 FY00 FY03 FY04 FY06 FY08 FY10 FY11 FY12 FY13 Greater flexibility Copyright 2013 Accenture. All rights reserved. 5

6 Workplace Model: 10 Key Principles Implement remote working, as appropriate, across workforces Office design that emphasizes collaboration and connection over individual work Enhance Accenture identity in offices to deepen and ensure our culture Human capital programs to build energy and excitement around workplace Where possible, work supported from lower cost locations Lease less Accenture space and reduce citycenter locations Implement variable cost solutions to support peak demand Minimize Accenture s environmental impact and help reduce carbon footprint Ensure our people and offices have the technology to support distributed work Support with consistent and efficient operations Copyright 2013 Accenture. All rights reserved. 6

7 The Accenture Workplace Transformation Story Our approach to real estate is linked to our broader business strategy Right people doing the right thing at the right cost A range of fixed and variable cost options allowing increased portfolio flexibility Providing flexible work arrangements to meet professional and personal needs Flexible/adaptable design for built environments Facilitate collaborate process/ team first approach Effectiveness Connecting people and ideas Efficiency Leveraging real estate Lean solutions and operating models Providing access to leadership Engagement Changing the culture Environment Lowering the carbon footprint Decreasing our RE footprint Connecting people with the right people/process/technology Sustainable design Acculturating employees Leveraging technology to foster connectedness Copyright 2013 Accenture. All rights reserved. 7

8 New Technology Improving collaboration and productivity Copyright 2013 Accenture. All rights reserved. 8

9 Remove Boundaries erase the lines of geography and corporate boundaries enabling the workforce to collaborate as if in the same room Cisco TelePresence Natural Human Interaction: Increase executive interaction and impact, with less travel and reduced corporate carbonfootprint EX Series Workgroup Collaboration: Teams work together more effectively by obtaining the visual elements of communications Jabber Software based HD videoconferencing for personal PC. Works with TP, EX Series & external devices Copyright 2013 Accenture. All rights reserved. 9

10 Remove Boundaries Lync Accenture is the largest user of Lync Globally! A software-based videoconferencing solution. Connect to other Accenture users. Allows for IM chat and desktop sharing sessions to be promoted to video conference calls between 2 or more people. Uses the integrated webcam that is installed in your laptop. May also be used in conjunction with a Roundtable device or other peripherals Copyright 2013 Accenture. All rights reserved. 10

11 Remove Boundaries Microsoft Roundtable Roundtable is an economical videoconferencing solution that uses a breakthrough 360-degree video camera. The technology enables effective collaboration among geographically dispersed teams and people. Roundtable automatically tracks the active speaker at any point in time and displays a close-up of that person in a large key frame. With Roundtable devices in separate meeting rooms, participants can simultaneously see the active speaker on the call, share meeting materials online and even see other people when connected to Lync, if video enabled. In addition, when used with Lync, Roundtable also displays a panoramic view of the room in which it is located. Regardless of the connection used, the Roundtable system features plug-and-play functionality, and broadcasts synchronized audio and video over a standard Windows PC. Copyright 2013 Accenture. All rights reserved. 11

12 Enabling Mobile Workforce: Hardware & Software Flexible Printing Copyright 2013 Accenture. All rights reserved. 12

13 Accenture s Workplace Reservation System Reservation technology allows employees to reserve different types of workspaces as needed, when needed, across the globe while on the go Evolving technology and processes to better match changing work patterns, worker requirements, and proliferation of smart phones and mobile application to improve utilization of workspaces Web based Reservation system Mobile version of Reservation system VIRTUAL EMS: Online space management tool Copyright 2013 Accenture. All rights reserved. 13

14 Focus on full process delivery Assure Implementation success through Change Management approach Copyright 2013 Accenture. All rights reserved. 14

15 Change Management Comprehensive Support Copyright 2013 Accenture. All rights reserved. 15

16 Workplace Change Management Goals Direct and support local Workplace teams with the change journey associated with real estate events, in support of Workplace Strategy Align with Corporate Real Estate (CRE) and Operations & Services processes Ensure consistency of Workplace Model implementation across our locations Ensure participation and support of key parties Reduce local workload through re-use of proven plans, deliverables, communications, etc. Copyright 2013 Accenture. All rights reserved. 16

17 Change Management Strategic Alignment to CRE and Operations & Services Our Workplace Change Methods consist of five phases that align to our Corporate Real Estate (CRE) and global Operations & Services processes Copyright 2013 Accenture. All rights reserved. 17

18 Change Management Sample Task Copyright 2013 Accenture. All rights reserved. 18

19 Accenture Global Headcount ('000s) Square Feet of Sapce (Millions) Results? More Efficient Real Estate How efficient are we? Since 2000, our global headcount has almost tripled, but our real estate footprint grew at a much slower pace Our expanding company: Global Headcount: 287% Increase Occupied Square Feet: 150% Increase 0 FY00 FY12 0 Headcount Space Copyright 2013 Accenture. All rights reserved. 19

20 Reduced Operational Spend Late 90 s- Early 2000 s Real Estate Efficiency 45% improvement in density 75% improvement in our true occupancy Technology Efficiency Costs as a percentage of net revenue IT Spend per person was CUT BY 70% Accenture G&A Costs Today Improvements in real estate and technology efficiency contributed to a 45% reduction in our G&A expense over 10 years. Copyright 2013 Accenture. All rights reserved. 20

21 and Happier, More Productive Employees! Collaboration and Communication Culture & Leadership Productivity and Quality of Work Interaction with Clients and Customers +17% Culture and Core Values +27% Facilitate Continuous Learning +12% Networking and Mentoring Impromptu Collaboration Collaboration with Team Members +31% +29% +27% Sense of Community Balance of Space Visible and Approachable Leadership +29% +14% +41% Develop Innovative Solutions Product Quality Work +13% +7% Overall Results +26% Overall Results +27% Overall Results +10% Data from post-implementation surveys around the globe Before After Workplace Model Implementation Copyright 2013 Accenture. All rights reserved. 21

22 Other Outcomes Space Management Solutions and Services Centralized, standardized space request process Monitor occupancy and utilization Optimize space use to avoid new leases and additional spend More efficient real estate forecasting Innovative Space & Practices Modern, collaborative space design Dynamic space principles (lockers, mobility, clean desk policy) Effective change management to help employees Flex and Remote Work options Optimized Real Estate Strategy & Capital Spend U$ Millions project capital savings + variable cost solutions with built to suit office solutions projects. Tax-favorable and Cost-effective locations Adaptations of low cost alternative spaces such as malls into office space Portfolio optimization Accurate controls for build out schedule and capital expenditure Copyright 2013 Accenture. All rights reserved. 22

23 Outcomes Where in LATAM? Mexico City Monterrey SP, RJ, Recife, Porto Alegre, Buenos Aires, La Plata, México DF, Monterrey and Lima. New and Refurbishing Offices aligned with new occupation concept. Offices designs that incentivates colaboration,embeebed in technology, increasing capacity and wide variety of space offered in the building Caracas Belo Horizonte Low cost location site (Nova Lima BH Metro region). Rent around 40% below than market price. City with Tax incentive. Shopping Mall transformation to office space in a 3 months construction delivered project. Lima Site Implementation Strategy. 300 seat built to suit office project U$ Millions saving in capital + variable cost solution. Medelin Bogota Campina Grande Lima Recife Brasília Belo Horizonte Barueri Vitória São José dos Campos Macaé São Paulo Rio de Janeiro Rosario Curitiba Porto Alegre Valparaiso Buenos Aires Santiago La Plata Recife. Low cost location site. Rent more than 50 % below market price. Local with city tax benefits. City with significant qualified labor Vitória. Site Implementation Strategy. 300 seat built to suit office project U$ Millions saving in capital + variable cost solution, Copyright 2013 Accenture. All rights reserved. 23

24 Looking to the Future Even as we spread our successful model around the globe, we constantly look to the future of the workplace Bold We re not looking for the workplace of tomorrow. We want to know what it looks like THE DAY AFTER TOMORROW And we want to know what the WORKPLACE SOLUTIONS EMPLOYEE looks like the day after tomorrow too Without Limits Accenture as lab playground for scholars, students and practitioners to help shape the future Because WE ARE THAT FUTURE Accenture People 3% Comprehensive We are TALKING TO people who study people, technology, space, psychology, business and helping them Talk to each other 34% 63% Millenial Gen X Baby Boomers Copyright 2013 Accenture. All rights reserved. 24