Implementing open government at local level. Andrea Halmos European Commission DG CONNECT H4, egovernment & Trust Unit

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1 Implementing open government at local level Andrea Halmos European Commission DG CONNECT H4, egovernment & Trust Unit 22th Breakfast at Sustainability's ICLEI event Brussels, 13 March 2017

2 Open, Innovative (modular), Collaborative Government Open governance framework Citizens Open Data Users Businesses Transparency Collaboration Private sector Open Process Joined-up government Participation Open Service Civil society Open government Social partners 'Vision for Public Services':

3 Rationale: Open Data Achieving efficiency gains through sharing data inside and between public administrations; Potential for re-use by third parties in new products and services; Related initiatives and examples: Addressing societal challenges having more data openly available will help us discover new and innovative solutions; Fostering participation in political and social life and increasing transparency of government. Reuse of public sector information (PSI), INSPIRE, Copernicus EU Open Data Portal - data of the EU institutions, agencies and bodies KLIP (BE): central platform where all public administrations could share their information regarding the location of underground cables and pipes TransportAPI (UK): data aggregation and analytics service for public transport data in the UK Topo GPS (NL): mobile navigation application based on open data from the base registry of topography in the Netherlands

4 Rationale: Achieving efficiency gains through re-using services inside and between public administrations; Open Service Certain components can also be provided by different actors, resulting in new or value added services; Open public services combined with data can result in personalised or location-based service offerings. Related initiatives and examples: CEF Digital Service Infrastructures Joinup.eu collaborative platform to find, re-use, develop open source software Points of Single Contact as egovernment portal for businesses WebDIV (BE): In Belgium, car owners are obliged to register their cars with the Directorate of Vehicle Registration (DIV). However, via the WebDIV insurance companies can do this online. This allows citizens to just contact their insurance company to buy a car insurance and at the same time to register their car at the DIV. ESD (UK): Effective Service Delivery network has developed a range of toolkits and shared services for collaborative working and for evidence-based improvements of locally delivered services.

5 Rationale: Open Process Opening up the organisational structures and work processes of the public sector allow for wider inputs; Increasing transparency, legitimacy and accountability of government; Related examples and initiatives: Fostering participation of citizens in political and social life. Futurium online platform that engages stakeholders in the co-creation of futures and policy ideas Participative budgeting initiatives in various European cities Also open processes between administrations; the once-only principle Idées Paris / Paris participatory budget (FR): Empowering Parisian citizens to make proposals for spending 5% (or 500 million) of the city s investment budget. Vouliwatch (GR): a platform for citizens and civil servants to engage in the legislative and political process in order to achieve better laws created with active citizen support. Refugees Welcome (DE): Citizens can register and offer a room at their home, in order to provide a home for refugees.

6 Towards open government through EU egovernment policy egovernment Action Plan Open government vision Openness & Transparency principle Policy framework & priorities

7 Participatory decision-making services Leading by example Projects Studies Study Towards a faster implementation and uptake of open government Analysis of the value of the new generation of egovernment services

8 How to? I. Digital enablers built on strong analogue foundation Streamlining processes (simplification) Institutional capacity (objectives, values, management systems and structures) Regulatory and administrative reforms (changing laws and management practices) Skills (cognitive, social & behavioural and technical) Cultural change and the human factor Empowered civil servants Culture of openness Leadership and political commitment Monitoring mechanism

9 How to? II. From silos to joined-up and open government Re-use existing building block digital service infrastructures (see the CEF) Consider breaking down business processes and tasks into fundamental (modular) services that can be re-used coupled with other services in different contexts (start small, agile, flexible) Consider the role of (open/big) data (accountability & collect, connect, analyse) Opening up data and services gradually; starting with high impact (economic, social, democratic) domains & ensure continuity and quality of open data (SLAs) Common architectures, shared services (catalogues) and open standards

10 How to? III. From availability to take-up Respect the egovernment Action Plan principles when implementing new actions Address concerns related to citizens' privacy and other digital rights Engage users / stakeholders from the start (Customer Journey, understand needs, raise awareness, facilitation services, feedback mechanism, etc.)

11 Open government ecosystem Changing roles for government Setting the boundaries of open government Fostering collaboration towards commonly agreed goals Managing and coordinating societal assets (i.e. government as facilitator) Rule-setting, guiding, incentivising and supporting collaboration Ensuring accountability, authenticity, reliability CULT-COOP /2017: Understanding the transformation of European public administrations Based on Vision for Public Services

12 Value of new generation of egovernment services Human services: Moderate costs, often based on open source modules Reaching out to people and building trust Easier to replicate than to really scale up Patient Opinion FixMyStreet Kublai platform Administrative services: High investments linked to reorganisation across all government Scalability through automation Good replication potential, but need for appropriate political and legal framework Participatory decision-making services: Moderate technological costs Important for building trust Scalability and replicability are limited, one cannot follow all government decisions Solid political and legal framework important for the replication and uptake IoPartecipo+ Parlement et Citoyen Tartu Participatory Budgeting Source: Study on Analysis of the value of new generation of egovernment services (SMART 2014/066)

13 New hybrid public-service delivery models Source: Best of all worlds - How hybrid models of public-service delivery can improve citizen outcomes and stimulate growth (Accenture)

14 Conclusions Small is beautiful (local where people live their lives ) Prioritise (e.g. start from feedback mechanisms on human services rather than collaborative policy design) Implement mechanisms across all units to ensure systematic feedback to participants about how their input has been used (approx. 30% of the resources should be used after the launch of the services) Cross-sector partnerships will be important for the next generation of intelligent cities and spaces Agile public procurement procedures, such as PCP / PPI Harnessing open government opportunities at local level (hackathons, crowdsourcing of ideas, public sector innovation awards, and awards for citizens' contributions, etc.) - ensure procurement budget

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16 Thank you! egovernment Action Plan Stakeholder engagement platform Follow us EU_Public Services

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