Lowe s Companies, Inc. and The National Employment Team Building Effective Partnerships with a Dual Customer Model

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1 1 Lowe s Companies, Inc. and The National Employment Team Building Effective Partnerships with a Dual Customer Model September 13, 2012 Kathy West-Evans Director of Business Relations CSAVR-NET Beth Butler Leaves & Accommodations Lowe s Companies Inc. Webinar Series for Business

2 2 Webinar Series for Business Your Training Solution on the ADA & People with Disabilities in the Workplace ADA National Network Centers Hosted by: Burton Blatt Institute Southeast, a partnership between the Southeast ADA Center and Southeast TACE Region IV. Webinar Series for Business

3 3 ADA National Network Centers [voice/tty] adata.org

4 4 Low es 4 Webinar Series for Business

5 CSAVR/VR Nationally 5 Membership organization of VR Directors 80 agencies 25,000 staff Serve one million people with disabilities annually Partnered with the VA-VR&E, AIR Largest talent pool of people with disabilities in the country Backed by support of VR leadership, staff and 10,000 community partners.

6 We Asked Our Business Customers National in Scope Dual Customer Model Customer Driven Network VR as One Company Easily Accessible Network: work with the national VR network through a single point of contact VR Points of Contact VR Systems: Veterans VR&E, AIR Community Partners Leveraging the Strengths of a National System Through Delivery at the Local Level 6

7 The Bottom Line for Business Customers 7 The foundation of the network must be built on: Trust Responsiveness Deliverability Consistency Quality Sustainability

8 The NET: A Customer Driven Approach 8 Understand the business customers needs and values. What are they asking for? Develop the relationship for the long-term Build the trust The bottom line DELIVER WHAT YOU COMMIT TO

9 The NET: Vision Statement 9 To create a one company model to serve business customers through a national VR team that specializes in employer development, business consulting and corporate relations.

10 The NET: Benefits by customer category 10 Business have direct access to the qualified candidates and support services provided by State VR agencies and their community partners on a national basis. VR consumers have access to career development resources, real time employer input and national employment opportunities. State VR agencies have a national system for sharing employment resources, best practices and business connections.

11 The NET: VR Business Services Defined by Business Customers Pre-Employment Internships Training HR/Staffing Recruitment & Promotion Benefits & Compensation Retention Supports Employee Advisory Services Accommodations Work Site Assessment Assistive Technology Staff Training Disability Awareness ADA/Employment Laws Diversity Programs EEOC/Affirmative Action 11

12 The NET: VR Business Services (cont.) 12 Universal Design Contracts Facilities Programs/Services Assistive Technology Information Technology Financial Supports WOTC Barrier Removal Legal & Compliance Labor Relations Policy Development Risk Management Product Development Customer Service Marketing & Outreach

13 Contact Information 13 Kathy West-Evans, MPA, CRC Director of Business Relations The National Employment Team (The NET) CSAVR phone: web:

14 14 14 Open Discussion * & Questions

15 15 15 THANK YOU!

16 Sponsors of Webinar Series Burton Blatt Institute Southeast A partnership of the Southeast ADA Center and Southeast TACE Region IV Council of State Administrators of Vocational Rehabilitation (CSAVR) - National Employment Team (NET) ADA National Network

17 Education Credits 17 By September 27, 2012 CRCC Credit - (1.0) Approved by Commission on Rehabilitation Counselor Certification By September 27, 2012, participants must score 80% or better on a online Post Test and submit an online CRCC Request Form via their webinar account. CEU Credit - (0.1) Approved by the University College at Syracuse University By September 27, 2012, participants must Login into their Webinar Account & Complete the CEU Request. CRCC and CEU Requirement Details adasoutheast.org/webinars/edcredit.php Login to Webinar Account: adasoutheast.org/webinars/myportal.php

18 Questions or Help Contact Us: 18 The Webinar Series for Business is hosted by the Burton Blatt Institute (BBI) - Southeast, a partnership between the Phone: Southeast ADA (404) [voice/tty] Southeast TACE (866) [voice/tty] ADAsoutheast@law.syr.edu tacesoutheast@law.syr.edu Web: TACEsoutheast.org ADAsoutheast.org Office Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m. [Eastern Time]

19 Disclaimer 19 The Southeast ADA Center is authorized by the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the Americans with Disabilities Act (ADA) and its Amendments under Grant No. #H133A However, NIDRR is not responsible for enforcement of the ADA. For more information or assistance, contact your regional ADA Center via the ADA National Network at adata.org or call [voice/tty]. The information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the Act, nor binding on any agency with enforcement responsibility under the ADA. The Burton Blatt Institute (BBI) at Syracuse University does not warrant the accuracy of any information contained herein. Any links to non-bbi information are provided as a courtesy. They are not intended to nor do they constitute an endorsement by the BBI of the linked materials.

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