GLOBALMEET RELEASE 3.9.1

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1 GLOBALMEET RELEASE This release introduces a new desktop app for meeting guests that allows them to participate in a meeting without Flash and without a GlobalMeet account. Major browsers are switching to HTML5 as their preferred platform for Web-based applications and animation, and away from Flash. Mozilla dropped support for Flash last year and disabled Firefox s use of Flash. Recently, Google automatically set the preference in its Chrome browser to use HTML5 and will block Flash in its December 2016 release. Although users can reactivate Flash in these browsers, the guest desktop app helps ensure that our customers user experience is uninterrupted. SUMMARY OF CHANGES NEW FEATURES AND ENHANCEMENTS This release includes the following enhancements. To support browser participants without Flash, GlobalMeet now checks whether Flash is disabled, and offers assistance in joining the meeting. > It checks Google Chrome, Mozilla Firefox, and Apple Safari (macos only) browsers. > If Flash is disabled, GlobalMeet displays an interim page with a link to download the guest desktop app and instructions for enabling Flash. > The DOWNLOAD DESKTOP APP button downloads the Mac or Windows version of the guest desktop app. > Clicking the DOWNLOAD DESKTOP APP button also sets a cookie which makes it possible for the guest desktop app to automatically start when you navigate to a meeting URL in a non-flash browser. > The interim page includes a link that launches the guest desktop app and sends you to the meeting. If you are an account holder and you have the GlobalMeet for Hosts app installed, it launches the host desktop app. GLOBALMEET RELEASE

2 GlobalMeet Guest Desktop App. > The app is free of charge for anyone; participants without Flash are offered the app when they join a meeting, on the Flash is disabled interim page. > The app will also be available to anyone from the GlobalMeet Tools page ( after December 9. > Although it is named the guest desktop app, anyone can use the app to attend a meeting. If you have a GlobalMeet account, you can also use the guest desktop app to sign in to your own meeting and host it. > Once installed, the guest desktop app launches automatically when you access a meeting URL via the browser or a meeting invitation. GlobalMeet Tools page. The guest desktop app is available for download from the new GlobalMeet for Guests section. The desktop app for GlobalMeet account holders is available in the renamed GlobalMeet for Hosts section. Meeting Feedback. A one-question survey allows meeting participants to rate their meeting experience as either Good or Poor, and to provide feedback about which aspect could be improved (audio, video, Screen Share, etc.). BUG FIXES This release addresses the following issues. Waiting room screen now shows meeting name. ( You will automatically join Shane s meeting once the host has joined. ) The Screen Share help link now points to the most current information, on the GlobalMeet Community. View the article. KNOWN ISSUE Some Internet Explorer users may experience issues when sharing a Vimeo web video from the File Library. Workaround: use a different browser to access the meeting. GLOBALMEET RELEASE

3 SYSTEM REQUIREMENTS The following table lists supported browsers and other system requirements for GlobalMeet. Item GlobalMeet Operating System Windows 7 through 10 macos 10.9 or newer RAM Browser At least 2GB Microsoft Edge Internet Explorer 9 or newer Mozilla Firefox 38 or newer Google Chrome 44 or newer Apple Safari 7 or newer (macos only) (Windows, hosts only) The GlobalMeet toolbar for Outlook 2013 & 2016 requires Internet Explorer 10 or newer. Flash 17 or higher required (Mac and Windows) to participate via a browser. The GlobalMeet desktop apps allow you to host or attend a meeting without Flash. Java Mac Screen Share requires Java 6 SE; it is installed automatically when you install the Screen Share app. The Windows Screen Share installer includes a JRE built specifically for it. Other JavaScript and cookies enabled RELEASE AVAILABILITY This update is scheduled to be available to all GlobalMeet account holders and their guests on December 16, GLOBALMEET RELEASE

4 New Features and Enhancements BROWSER TEST FOR FLASH When any participant host or guest joins a meeting from Google Chrome, Mozilla Firefox, or Apple Safari (macos only), GlobalMeet checks whether Flash is disabled. If Flash is disabled, GlobalMeet displays an interim page with a link to download the guest desktop app and instructions for enabling Flash. EXAMPLE INTERIM PAGE The following is an example of the page that is displayed to a Chrome user. Specific instructions vary by browser, but the interim pages for Chrome, Firefox, and Safari all contain similar content. Download and install the guest desktop app. Launch the GlobalMeet app and continue to the meeting in the app. Instructions for enabling Flash in the browser. After Flash is enabled refresh the page to continue to the meeting in the browser. GLOBALMEET RELEASE

5 UPDATED GLOBALMEET TOOLS PAGE The GlobalMeet Tools page ( now has two options for the desktop app: one for guests and the other for hosts. The following example shows the updated GlobalMeet for Mac page; the Windows page has similar updates. Click the Download button to install the version of the app you would like. GlobalMeet for Guests The new guest desktop app. GlobalMeet for Hosts Previously GlobalMeet for Mac or Windows, this is the desktop app for account holders. TIP: If you are a GlobalMeet account holder, direct your guests to the GlobalMeet Tools page, where they can save time by installing prior to your meeting. Then, when they enter your meeting URL in a browser, they can use the guest desktop app to participate. GLOBALMEET RELEASE

6 JOIN A MEETING (LAUNCH THE GLOBALMEET GUEST APP FROM THE BROWSER) Most guests will download the app after being prompted on the Flash is disabled notification page. After you install the app, return to that page and click to launch the app and join the meeting. Later, the guest desktop app launches automatically and sends you to the meeting when you access a meeting URL via the browser or a meeting invitation. TIP: You can also open the guest desktop app and join a recently attended web meeting with one click. Learn more. IF THE APP DOES NOT LAUNCH AUTOMATICALLY Clicking the DOWNLOAD DESKTOP APP button sets a browser cookie used by the guest desktop app to automatically start in a non-flash browser. If the app does not launch, it s possible that cookies were not enabled. You can either: Enable cookies in the browser and click the DOWNLOAD DESKTOP APP button again (you do not have to download again or reinstall). Click to launch the GlobalMeet app and sign in to the meeting. GLOBALMEET RELEASE

7 FIRST-TIME BROWSER PERMISSIONS The first time you launch the desktop app (guest and host versions), Google Chrome and Mozilla Firefox ask you to confirm opening the GlobalMeet app. Chrome Select Remember my choice and click Launch Application. Do not select Do Nothing and Remember my choice. Firefox Select GlobalMeet Guest Desktop and Remember my choice, and then click Open link. GLOBALMEET RELEASE

8 THE GLOBALMEET MEETING WINDOW The guest desktop app is a fully-featured version of GlobalMeet that does not require a browser Flash plug-in to enter the meeting room. On the Welcome screen, enter your name and address, and then click Join meeting. If GlobalMeet finds an existing account for your address or client ID, enter your password and click Sign In to go to the meeting. Otherwise, you ll immediately join the meeting as a guest. Select the meeting language. Select Keep me signed in to save your name and address. GlobalMeet signs you in to the meeting. The next step is connecting to meeting audio. GLOBALMEET RELEASE

9 JOIN A RECENTLY ATTENDED MEETING (FROM THE GUEST DESKTOP APP) The GlobalMeet app saves the web meetings that you attend so that you can join them again, quickly. To open the app: Mac click the icon on the dock. Windows double-click the icon in the taskbar. If the guest desktop app is not running, start it from the Mac Launchpad or Windows Start menu. Windows Find the icon in the taskbar and double-click to open the app. In the desktop app, select the meeting you want to join. Enter a meeting URL and then click the search icon Or click the name of a recent meeting to join. The GlobalMeet desktop app opens the Welcome screen. Enter your name and address, and then click Join meeting. If GlobalMeet finds an account for your address or client ID, enter your password and click Sign In to go to the meeting. GLOBALMEET RELEASE

10 MEETING FEEDBACK When the meeting ends, a one-question survey allows meeting participants to rate their meeting experience as either Good or Poor. If you select Poor, you can provide feedback about which aspect could be improved (audio, video, Screen Share, etc.). Optionally, you can include your address to be contacted by a GlobalMeet care agent. GLOBALMEET RELEASE