Frameworks for Analyzing A Country s Positioning And Strategy for Global Services Outsourcing
|
|
- Gwendolyn Cook
- 5 years ago
- Views:
Transcription
1 Frameworks for Analyzing A Country s Positioning And Strategy for Global Services Outsourcing April 2007 Supply constraints, rising wages and the buyer s strategy of de-risking offshore operations through global diversification are changing the competitive landscape of the world s outsourcing market. New entrants are joining and making a big impact, and small players are starting to challenge leaders like India. As a result, existing players need to re-visit their current global outsourcing services strategy and new entrants need to plan very cautiously. This publication contains copyrighted material. Please do not re-use or reprint anything within this document without written consent from Tholons, Inc.
2 Frameworks For Analyzing A Country s Positioning And Strategy for Global Services Outsourcing Introduction In this fiercely competitive environment, government and trade bodies should carefully position themselves in the global outsourcing market. This positioning should take into careful account supply factors such as resource pool, cost, and supporting infrastructure, as well as demand factors like growth potential and market size of the service segments. Each of these characteristics will vary by country, resulting in different positioning and standing in the market. It is important to understand this positioning and act accordingly in order to become an active market player in the coming years. Understanding the Positioning of the Global Outsourcing Nations In order to understand the current positioning of all the countries in the global outsourcing marketplace, they can be classified into four broad categories: Breadth of Services EVOLVERS NICHE GENERALISTS SUPER SPECIALISTS Percentage market share in the global outsourcing industry Source: Tholons This categorization is based on two key parameters: Breadth of Services - IT (ADM, Product Development etc.), BPO (Payroll Processing, Contact Centers, Claims processing etc.), KPO or Knowledge Services (Research, Analytics, R&D, Legal etc.) Percentage market share in the global outsourcing industry ( the ratio of the global outsourcing exports from a country to the total revenues of the global outsourcing industry) Niche Countries These are countries where approximately three-fourths of their global outsourcing export revenues come from not more than 2-3 global outsourcing related services. This implies that the countries might not have a huge market share in the entire global 2007 Tholons 2 of 9
3 outsourcing space. However, they trigger a very high recall in the buyer s mind for the services that they provide and are a preferred global outsourcing destination for these services. Key Characteristics of the Niche Countries Limited resource pool Outsourcing companies in the country focus on a few service lines and do not spread themselves too thin The limited resource pool is trained and refined in line with the focus segments of global outsourcing The growth starts off with an opportunity, but it is sustained only through a conscious effort of building scale in terms of resources and investing in supporting infrastructure for a few selected global outsourcing segments Possess high customer recall for available outsourcing services Super Specialists These are countries where a few service lines yield a high value of exports from global outsourcing. Typically, the services in which these countries excel have very high global outsourcing potential. India was a super specialist four to five years ago. During that time the country s global outsourcing revenues were mainly driven by IT Services (application maintenance and development) and low-end business process outsourcing. Subsequently backed up by the rich resource pool, it repositioned itself to provide services across the value chain and hence moved into the Generalist category. In the current context, none of the countries can be classified as a Super Specialist. Generalists These are the market leaders. They have a high market share and offer a wide breadth of services. Key Characteristics of Generalists Have a huge resource pool and excellent supporting infrastructure Serve as One-stop shop solutions for a wide breadth of global outsourcing services Global outsourcing is a matured industry, characterized by collaboration. Perceived as low-risk destinations Favorite destinations for captives and MNCs for setting up Global sourcing centers 2007 Tholons 3 of 9
4 Evolvers These are countries which offer a diverse portfolio of services, but do not have a significant market share in the global outsourcing industry. Key Characteristics of Evolvers Do not have a huge resource pool (bigger than the Niche players, but smaller than the Generalists ) Companies belonging to different global sourcing segments are present Face severe resource crunch from a scalability perspective because the limited resource pool is distributed across many service segments Usually companies in these countries find it more difficult to market themselves in direct competition with the Generalists and Niche because of a low customer recall Categorizations of some of the popular and emerging countries in the global outsourcing market have been shown in the table below: Key Services Main Advantages Challenges India (Generalist) End to end IT, BPO and KPO services Huge skill pool High Quality Low cost Established Brand Demand exceeds supply Pressure on urban infrastructure Wage inflation Philippines (Niche - specialized in voice and high recall) F&A BPO Animation English Speaking population Huge Graduate Pool Moving into other areas like KPO Building up talent pool Marketing services Canada (Generalist - Voice based services and Animation - big market share) IT, F&A BPO Animation Physical & cultural proximity to US High Quality High cost of service low economic advantage to buyers China (Evolver) IT Product Development IT infrastructure management Knowledge Services Low Cost Huge skilled talent pool Domestic market access IP threats English speaking abilities Marketing & Branding Upgrading service quality Sri Lanka (Niche) F&A - BPO & Knowledge Services Skilled talent pool Good understanding of UK accounting Scalability Political stability of region 2007 Tholons 4 of 9
5 Vietnam (Niche) IT ADM Huge pool of engineers and English speaking graduates French speaking capability Matching the leaders in Scalability Malaysia (Evolver) Czech Republic (Niche) Russia (Niche) Brazil (Evolver) Engineering Services (Telecom & Hardware) BPO Logistics and Contact Centers Knowledge Services IT Infra Management Multimedia IT Engineering Services and R&D Health care BPO and knowledge services IT Services ADM Excellent Infrastructure Government Support Large number of engineers Proximity to Europe cultural similarity Good quality of Engineers, Scientists and Doctors Availability of suitable skills Huge cost arbitrage Same time zone advantage Scalability Market reach Scalability Supportive government policies Scalability Difficulty in doing business Law & order Marketing & Branding Scalability of skill The global outsourcing market in 2010 can be estimated to be around 125 Bn USD 1. Market equilibrium will be characterized by India emerging as a clear leader with around 55% of the total market share. The Philippines is expected to capture around 9% of the market, largely driven by the BPO services. China will also witness strong growth and should capture a market share of around 5-6 %. Canada and Israel will witness a big dip in their market share because of work moving to low-cost destinations such as the Czech Republic, Vietnam, Mexico, Sri Lanka and Malaysia. The Evolvers provide services in more than 3-4 global outsourcing segments but do not have a leadership position (Top 3) in a majority of this service segments. These countries stand to lose scalability and face a dearth of resources in the long-run because of a distribution of limited 1 The numbers on total market size and IT/ITES export revenues from countries and have been estimated based on projections by trade bodies like Nasscom and BPAP and Tholons view of the market 2007 Tholons 5 of 9
6 resources into multiple outsourcing segments. Further, as a result of heightened competition, companies in these countries will experience increasing difficulties in marketing themselves against companies from Generalist and Niche countries. On the other hand, established Generalist and Niche countries will face strong competition from new entrants and Evolvers who will continue to be aggressive in expanding their market share. Both Generalists and Niche countries have their own unique challenges of continuously building the skill pool and enhancing their value proposition through improved quality and valueadded services in this competitive environment. How do Countries Succeed in this Competitive Environment? All countries must understand their unique positioning and carve a strategy roadmap to ensure success in the long-term. A broad view of this process is outlined in the schematic below: Assessment Country market standing and positioning assessment Parameters Breadth of Services Market share in the global outsourcing industry Outcome (Categorization of Country) Niche Super Specialist Evolver Generalist Define strategy road-map Category Key Drivers for Strategy Niche Continue to develop specialized skill pool through industry-aligned education, encourage companies to focus on the key 3-4 industry segments Super Specialist Hold the leadership position in the industry segment, cross sell by leveraging the faith of the customers and cautiously move to become a Generalist Evolver Develop competencies in order to emerge as a niche player or a Generalist in the long run based on the assessment of supply and demand factors Generalist Hold the leadership position by focusing on quality and developing a broader resource pool 2007 Tholons 6 of 9
7 Action Plan for the Evolvers The Evolvers must conduct an internal assessment of skill availability and demand factors and subsequently clearly position themselves as either a Generalist or Niche player to sustain in the marketplace. Internal assessment for the Evolvers A country needs to assess itself on the following parameters to define its strategy: Supply and internal factors Skills Assessment Map the number of skilled resources for an industry segment and benchmark its quality in comparison with the best in the industry. Supporting Infrastructure Ensure that the supporting infrastructure is in line with the expectation of the buyers. Current Positioning and standing in the global outsourcing market for each of the industry sub-segments Where does the country stand in relation to other countries providing services in the same outsourcing segment. Demand factors Global outsourcing potential of the industry segment Overall market perception of the strengths and weaknesses of the country for different industry segments Market size and the competitive landscape of the industry segment Subsequent to the internal assessment, the countries would have to carve out a strategy roadmap to achieve the desired standing and positioning in the global marketplace as outlined in the framework below: Breadth of Services EVOLVERS Precariously placed - Positioning not sustainable NICHE Reposition as Generalists Reposition as Niche Players Government - Jointly identify the focus areas with the Trade body and align education accordingly Trade Body - Develop consensus to focus on specific areas Companies - Develop competencies in the focus areas and ensure high quality standards How? GENERALISTS Government - Expand the resource pool (new educational institutes, industry aligned training), Tax exemptions, Branding Trade Body - Facilitate a collaborative work environment, liaison with the Government Companies - Match the quality standards of the leaders SUPER SPECIALISTS How? Percentage market share in the global outsourcing industry Source: Tholons 2007 Tholons 7 of 9
8 Action Plan for the Niche Players and Generalists Periodic Assessment - Conduct periodic assessment which should include: skills mapping, assessment of the competitive landscape, identification of new opportunities in emerging segments and analyzing positioning of the existing service segments. The outcome of this assessment should be a conscious effort by the government to enlarge the skill pool for some specific competencies by opening more educational institutes. The assessment could also lead to increased focus on some service segments and reduced focused on others. Implementation Government agencies, trade bodies and outsourcing companies should work together proactively in a synchronized fashion to move forward on key action points emerging from the assessment. Action Plan for the New Entrants Conduct an internal assessment Analyze the skill pool, conduct a gap analysis with respect to operational parameters, skill pool and supporting infrastructure to benchmark itself against the best in the industry Market Assessment Carefully assess the market to develop expertise in a few selected service segments Develop an ecosystem Carve out a trade body with clearly defined roles and responsibilities to serve as a liaison with the government and provide adequate support to the outsourcing companies Strategy Implementation Best Practice A common approach to drive strategy development and implementation is to leverage the expertise of external advisors with deep expertise in global outsourcing. This is critical to ensuring that the right kind of branding is done, thereby leading to global organizations investing in the country by setting up operations. Conclusion Organizations are moving towards centralizing functions in locations where they get the best price and quality. As a result, multiple locations for service delivery are emerging as viable options for sourcing. The challenge for the existing players is to consolidate their position while the new players face the challenge of matching the delivery standards of the leaders and creating a solid brand in the customer s mind. The key to overcoming these challenges is to invest in the process of understanding the rapidly changing market dynamics and quickly adapting to them. All the three key stakeholders The Government, the trade bodies and the organizations will have to come together to effectively overcome challenges and create a permanent place in the global outsourcing marketplace Tholons 8 of 9
9 About Tholons Tholons is a Services Globalization and Investment Advisory firm that combines "Best of Breed" consulting experience with deep execution expertise and investment insights to deliver truly effective services to its clients. Tholons offers a detailed understanding of business processes and combines it with practical hands-on expertise in executing the strategy. Tholons draws upon the considerable experience of a handpicked team, which has successfully formulated and executed globalization strategies to unlock value for Global Fortune 1000 companies. Service providers leverage Tholons expertise to optimize their global delivery model. Tholons advisors engage with government bodies to build compelling strategies for making countries attractive destination for outsourcing. Author: Ankur Pawa Editor: Dr. Pradeep K Mukherji President & Managing Partner For more details about Tholons' Services Globalization and Investment Advisory capabilities, please visit our website at: You may also contact: Jessica MacKenzie Director, Marketing and Public Relations jessica@tholons.com US: THOLONS Global Offices North America Office 3130 Fairview Park Drive, Suite 500 Falls Church, VA 22042, USA Phone: Fax: Europe Office 2 Crawfurd Farm, Ray Mill Road East Maidenhead, SL6 8SU Berkshire, UK Phone: Asia Office 2/10, 2nd Floor, 80 Ft Road RMV Extension Stage II Bangalore , India Phone: Philippines Office 46th Floor, Yuchengco Tower RCBC Plaza, 6819 Ayala Makati City 1200, Philippines Phone: Tholons 9 of 9
F&A Global Sourcing: An Approach for SMEs
February 2007 F&A Global Sourcing: An Approach for SMEs The option of offshoring of some finance and accounting functions is becoming an attractive option for many small and medium enterprises. But how
More informationEngineering Services Globalization and India
1 November 2006 Engineering Services Globalization and India In India, Engineering Services Outsourcing has grown significantly since the 1980's, from plain vanilla scanning and digitization of drawings,
More informationICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms
International Chamber of Commerce The world business organization Policy statement ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms Background
More informationTopic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy
Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy Global Sourcing Market Report: December 2013 Preview Deck Our
More informationEmerging Markets and Countries for Outsourcing Summary Digest
Emerging Markets and Countries for Outsourcing Summary Digest September 2010 Produced by: Elix-IRR Partners LLP Version 2.0 Elix-IRR Partners LLP, 2010 Introduction This analysis takes the form of: An
More informationKey findings & recommendations. Brief
Brief The Sri Lanka FAO growth roundtable 2012 held on 2 August 2012 was organised by CIMA and SLASSCOM to identify constraints to the growth of FAO operations in Sri Lanka and facilitate discussion of
More informationKnowledge Process Outsourcing. Adonis Designs Pvt. Ltd.
Knowledge Process Outsourcing Pvt. Ltd. Content Introduction India Preferred Destination Market Size and growth KPO BPO Difference Structure of KPO Industry in India A Win Win situation The Products The
More informationReverse Offshoring. Trend or Strategy. June 2008
Reverse Offshoring June 2008 Trend or Strategy As the offshore outsourcing industry continues to mature, a question becomes increasingly relevant, Are we seeing a trend of geographical reversal in the
More informationRESEARCH SUMMARY: Offshore & Nearshore ITO Salary Report 2005 By neoit
Offshore Insights Market Report Series www.neoit.com May 2005 Volume 3, Issue 5 RESEARCH SUMMARY: 2005 By neoit How would the wage rate differential contribute to my firm s global sourcing decision? Would
More informationDoes BPO / KPO Continue to Interest CAs? Case Study Business Management Services Back Office Outsourcing and Offshoring
Does BPO / KPO Continue to Interest CAs? Case Study Business Management Services Back Office Outsourcing and Offshoring Presented by: CA (Dr.) Suresh Surana 7 May 2011 Contents 1 Outsourcing 2 Offshoring
More information2009 Market Predictions October 2008 Topics: FAO, Global Sourcing, HRO, ITO, PO, and Supplier Intelligence
2009 Market Predictions October 2008 Topics: FAO, Global Sourcing, HRO, ITO, PO, and Supplier Intelligence Introduction This document contains Everest Research Institute s 2009 predictions for key outsourcing
More informationGlobal Sourcing (GS) April 2008 Preview Deck Topic: Availability of European Language Skills for BPO Industry in India
Global Sourcing (GS) April 2008 Preview Deck Topic: Availability of European Language Skills for BPO Industry in India Background and objective Background India is a leading destination for offshore delivery
More informationKnowledge Process Offshoring (KPO) A Win-Win Situation
Analytics India Desk Research Knowledge Process Offshoring (KPO) A Win-Win Situation 3 May 2005 2005, Evalueserve. All Rights Reserved Contents Evalueserve Evalueserve Rohit Dogra Rohit.dogra@evalueserve.com
More informationGlobal Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model
Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model Copyright 2007, Everest Global, Inc. Industry trends are transforming the operating models
More informationOutsourcing in the Philippines:
Outsourcing in the Philippines: The National Capital Region December 2008 The emergence of the Philippines as an outsourcing destination rests largely on the continued development of the country s national
More informationChapter The Importance of ICT in Development The Global IT Sector
Chapter 2 IT Sector: Alternate Development Models 2.1. The Importance of ICT in Development The contribution of the Information and Communication Technology (ICT) sector to socioeconomic development is
More informationThe Future of Non-food Sourcing. The Sourcing Landscape
The Future of Non-food Sourcing The Sourcing Landscape China is the factory of the world - exports exceeded USD 1.2 trillion last year Heilongjiang Xinjiang Tibet Gansu Qinghai Liaoning Inner Mongolia
More informationGlobal IT-BPO Outsourcing Deals Analysis 2Q15 Analysis: April to June
Global IT-BPO Outsourcing Deals Analysis 2Q15 Analysis: April to June July 2015 About global IT-BPO outsourcing deals analysis KPMG s Shared Services and Outsourcing Advisory (SSOA) practice publishes
More informationSouth Africa s Outsourcing Hotspot Trio
South Africa s Outsourcing Hotspot Trio South Africa has been able to establish itself as an emerging offshoring destination for voice as well as non-voice services. The industry now needs to focus on
More informationGrand Overview: Shared Services & BPO
Grand Overview: Shared Services & BPO Presented by: Richard Mills CFA (rmills@chalre.com) Chairman, Chalré Associates www.chalre.com This report is property of Chalré Associates (www.chalre.com). It may
More informationLOREMIPSUM OUTSOURCING & OFFSHORING. - It is a Global Resourcing Phenomena. - Your business can access the World s best talent
LOREMIPSUM OUTSOURCING & OFFSHORING - It is a Global Resourcing Phenomena - Your business can access the World s best talent MARKET SIZE IN VIETNAM CANDIDATES / PROFESSIONALS Emerging market Vietnam has
More informationSouth Africa s Outsourcing Hotspot Trio
South Africa s Outsourcing Hotspot Trio South Africa has been able to establish itself as an emerging offshoring destination for voice as well as non-voice services. The industry now needs to focus on
More informationProviding the right framework in a world of increased competition : the role of government and industry bodies
Providing the right framework in a world of increased competition : the role of government and industry bodies Brian Nicholson Director Centre for Development Informatics Agenda Background A model for
More informationPROJECT INFORMATION DOCUMENT (PID) CONCEPT STAGE Report No.: AB5998 Project Name. Leveraging ICT for Governance, Growth and Employment Project Region
Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized PROJECT INFORMATION DOCUMENT (PID) CONCEPT STAGE Report No.: AB5998 Project Name Leveraging
More informationBusiness Environment and Knowledge for Private Sector Growth: Setting the Stage
Business Environment and Knowledge for Private Sector Growth: Setting the Stage Fernando Montes-Negret Sector Director Private and Financial Sector Development Department, Europe and Central Asia (ECA)
More informationContents. 1. Introduction. 2. Market Size. 3. Investments. 4. Government Initiatives. 5. Manufacturing facilities
Contents 1. Introduction 2. Market Size 3. Investments 4. Government Initiatives 5. Manufacturing facilities 6. Role of IT Industry in India GDP-Facts 7. SWOT Analysis 8. Technical Analysis 9. Conclusion
More informationWhy Egypt Your guide to Egypt s strengths as an outsourcing destination
Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual talent pool...
More informationJamaica: IT - BPO and Digital
Consulting Research Education Investments Jamaica: IT - BPO and Digital Avinash Vashistha Chairman & CEO Tholons Inc. Version 1.0 January 2017 2015 Copyright Tholons Inc. All rights reserved. Jamaica Overview
More informationGlobal Business Services Better together
Global Business Services Better together What is Global Business leaders are recognising the benefits of leveraging shared services and outsourcing consistently across multiple functions and regions. Organisations
More informationOPPORTUNITIES IN THE LOCAL INDUSTRY
Libertad Orden y GROWTH, CONFIDENCE AND OPPORTUNITIES TO INVEST BUSINESS PROCESS OUTSOURCING OPPORTUNITIES IN THE LOCAL INDUSTRY The financial sector has been one of the most dynamic sectors in mobile
More informationProcurement Outsourcing (PO): November 2007 Preview Deck Topic: Global Sourcing in PO
Procurement Outsourcing (): November 2007 Preview Deck Topic: Global Sourcing in Background scope of the research The value proposition of Procurement Outsourcing () is centered around spend-related savings
More informationINFORMATION TECHNOLOGY 1. What is Information Technology
Bulls Eye www.hitbullseye.com 1 What is Information Technology Definition from http://www.answers.com Information technology (IT), as defined by the Information Technology Association of America (ITAA),
More informationAfrica: The Next Frontier for Outsourcing. Can the African Lions Take on the Asian Tigers?
Africa: The Next Frontier for Outsourcing Can the African Lions Take on the Asian Tigers? African Lions Global Players in Outsourcing Africa is, and will, remain one of the World s Fastest-Growing Regions
More informationINFORMATION TECHNOLOGY INDUSTRY IN INDIA GROWTH STRUCTURE AND PERFORMANCE
CHAPTER - V INFORMATION TECHNOLOGY INDUSTRY IN INDIA GROWTH STRUCTURE AND PERFORMANCE Now-a-days, India has come up in the three hot fields of beauty, cricket and information technology. Bill Gates says
More informationWHITE PAPER. The four big waves of contact center technology: From Insourcing Technology to Transformational Customer Experience.
WHITE PAPER The four big waves of contact center technology: From Insourcing Technology to Transformational Customer Experience www.servion.com Abstract Contact Centers (CC) are one of the most critical
More informationGlobal IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March
Global IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March April 2015 About global IT-BPO outsourcing deals analysis KPMG in India s Shared Services and Outsourcing Advisory (SSOA) practice
More informationInformation Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap Market Update Preview January 2007
Information Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap Market Update Preview January 2007 Summary of key messages IO background IO is a mature market that accounts for approximately
More informationTHE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES
THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES TABLE OF CONTENTS Introduction... 2 The Real Difference between Onshore, Offshore, Nearshore... 3 Nearshore and Offshore Savings... 4 Pro Tip: Don t
More informationImplementing Economic Policy for Innovation and Entrepreneurship: The Mexican Case. Lorenza Martinez April, 2012
Implementing Economic Policy for Innovation and Entrepreneurship: The Mexican Case Lorenza Martinez April, 2012 1 Mexican economic development strategy based on fostering productivity 1 The projections
More informationSingapore Semiconductor Industry Association
Singapore Semiconductor Industry Association ISA Vision Summit 2013 Ulf Schneider President, SSIA Managing Director, Lantiq Asia Pacific Pte.Ltd. Bangalore, 15th February 2013 Title Semiconductor Growth
More informationCOUNTRY OVERALL COMPARATIVE SIZE
OUR OBJECTIVE TODAY Raise your awareness that there are that are several Brazilian IT services and solutions providers more than capable to fit your bill with great quality, delivery precision and competitive
More informationEXPORT PROMOTION AND INVESTMENT ATTRACTION IN THE GLOBAL SERVICES OUTSOURCING SECTOR. Fabrizio Opertti Chief Trade and Investment Division
EXPORT PROMOTION AND INVESTMENT ATTRACTION ÁREAS DE INTERVENCIÓN OPERATIVA Y FINANCIERA IN THE GLOBAL SERVICES OUTSOURCING SECTOR Fabrizio Opertti Chief Trade and Investment Division Trends in Global Services
More informationFitsum Andargue, PMP. Discussion on Outsourcing Opportunities for Ethiopia. Fitsum Andargue
International Conference on ICT Investment Opportunities in Ethiopia - Dialogue Diaspora, PMP Discussion on Outsourcing Opportunities for Ethiopia Washington D.C. January 12, 2012 Agenda TOPIC DURATION
More informationOutsourcing Industry: Effects on India
FH Aachen University of Applied Sciences Heinrich-Mußmann-Str. 1 52428 Jülich Report On Outsourcing Industry: Effects on India By Chandra Kanth Kosuru Matr. No- 3055352 Masters in Energy systems International
More informationBPO CLUSTER PROPOSAL FOR ANY COUNTRY BOT MODEL
BPO CLUSTER PROPOSAL FOR ANY COUNTRY BOT MODEL CLUSTER SIZE - An International voice BPO cluster, which can be scaled up to bigger ones as it grows, there is no limit for growth, this one is for a 100-seater
More informationImpact of Offshore Services on BPO Adoption ~~~
Impact of Offshore Services on BPO Adoption ~~~ Custom Assessment September 2006 Premium Members: About is the NOA s market analysis partner and provides buy-side and sell-side organizations with deeper
More information# $ pages In Stock. Report Description
Facial Recognition Market (By Technology Type - 2D Facial Recognition, 3D Facial Recognition and Facial Analytics; By End-use Industry - Government and Utilities; Military; Homeland Security; BFSI; Retail;
More informationRAPIDE - Action Groups
Subject: Themes for Dear RAPIDE Partners! Below you ll find the general description of all RAPIDE Action Groups and the preliminary distribution of RAPIDE partners along these different Action Groups.
More informationAUCKLAND: AN EMERGING KNOWLEDGE CAPITAL OF THE ASIAPACIFIC
AUCKLAND ECONOMIC INSIGHTS SERIES AUCKLAND: AN EMERGING KNOWLEDGE CAPITAL OF THE ASIAPACIFIC aucklandnz.com/business MARCH 2017 2 AUCKLAND ECONOMIC INSIGHTS SERIES 1 2 3 4 Advanced Industries Auckland
More informationThe Guide to Smart Outsourcing (Nov 06)
The Guide to Smart Outsourcing (Nov 06) JOSH BERSIN, PRINCIPAL, BERSIN & ASSOCIATES The outsourcing market is on fire, proclaims one industry insider. Overall, companies are spending more on outsourcing
More informationOffshoring Software Engineering. Rafiq Dossani & Martin Kenney
Offshoring Software Engineering Rafiq Dossani dossani@stanford.edu & Martin Kenney mfkenney@ucdavis.edu The offshoring of software production is growing Employment 1995 2005 US 1.5 m 2.6 m India 27,500
More informationExecutive Summary. Introduction
Executive Summary Introduction A new window of opportunity is opening now for India. Even as Indian vendors continue to move from strength to strength as providers of Information Technology Outsourcing
More informationCurrent Trends in Business Process Outsourcing
Current Trends in Business Process Outsourcing December 2016 in association with Silver Partner Contents Executive Summary... 3 The Research... 5 What is your biggest customer service challenge?... 8 The
More informationOffshoring Language and IT Services to China
Offshoring Language and IT Services to China Best Practices for Choosing an Outsourcing Partner in the P.R.C. By Donald A. DePalma Offshoring Language and IT Services to China By Donald A. DePalma 978-1-933555-41-6
More informationIntegra. International Corporate Capabilities th Street NW, Suite 555W, Washington, DC, Tel (202)
Integra International Corporate Capabilities 1030 15th Street NW, Suite 555W, Washington, DC, 20005 Tel (202) 898-4110 www.integrallc.com Integra is an international development firm with a fresh and modern
More informationEXECUTIVE SUMMARY. Global value chains and globalisation. International sourcing
EXECUTIVE SUMMARY 7 EXECUTIVE SUMMARY Global value chains and globalisation The pace and scale of today s globalisation is without precedent and is associated with the rapid emergence of global value chains
More informationBecoming Strategic - South Africa s BPO Service Advantage
Becoming Strategic - South Africa s BPO Service Advantage An LSE Outsourcing Unit Report November 2012 Report One South Africa s BPO Service Advantage Authors Professor Leslie Willcocks Andrew Craig Professor
More informationCommon Fallacies about Globalization and International Business. Ram Mudambi, Temple University Ajai Gaur, Rutgers University
Common Fallacies about Globalization and International Business Ram Mudambi, Temple University Ajai Gaur, Rutgers University The 2016 US presidential election debates are unusually focused on trade and
More informationIndia Salary Benchmark 2018
India Salary Benchmark 2 Contents Market Insights 4 Sales & Marketing Insights 5 6 Finance & Accounting Insights 11 12 Human Resources Insights 14 15 Legal Insights 17 18 Technology Insights 19 20 Digital
More informationInventory: Vision and Goal Statements in Existing Statewide Plans 1 Developing Florida s Strategic 5-Year Direction, 29 November 2011
Inventory: and Goal Statements in Existing Statewide Plans 1 Developing Florida s Strategic 5-Year Direction, 29 November 2011 Florida Department of Economic Opportunity: State of Florida Job Creation
More informationThe Offshoring of Commercial Contract Management
The Offshoring of Commercial Contract Management One of the biggest movements in in the field of commercial contract management, offshoring definitely has its advantages and disadvantages. 68 Contract
More informationOffshoring Reaches the C-Suite
Trusted Insights for Business Worldwide 7 8 orn survey report Offshoring Reaches the C-Suite In collaboration with Duke University Offshoring Research Network 7 8 ORN Survey Report Offshoring Reaches the
More informationGlobal Lab Projects: Winter Company Caresoft. Location Mexico
Caresoft Mexico Caresoft is a global engineering services and software company founded in 2007 and headquartered in the USA. The company has a global presence with locations throughout North America, South
More informationManpower Employment Outlook Survey
Manpower Employment Outlook Survey Global 2 15 Global Employment Outlook Over 65, employers across 42 countries and territories have been interviewed to measure anticipated labor market activity between
More informationGlobal Location Trends: Asia-Pacific Facts & Figures
IBM Global Business Services November 2012 Global Location Trends: Asia-Pacific Facts & Figures Table of Contents (1/4) Chapter 1: Leading sectors and activities for foreign investment 1.1 Top investing
More informationReuters Insources Software Development Offshore
Case Studies, D. Wiggins Research Note 29 July 2003 Reuters Insources Software Development Offshore Through refined processes and continuous training, Reuters has moved a large part of its software development
More informationOUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY
OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY UTILITY INDUSTRY IS UNDER IMMENSE PRESSURE TO: REDUCE COSTS IMPROVE
More informationQuarterly Monitor of the Canadian ICT Sector Third Quarter Covering the period July 1 September 30
Quarterly Monitor of the Canadian ICT Sector Third Quarter 2014 - Covering the period July 1 September 30 GDP Real ICT sector output (GDP) grew by 1.6% in the third quarter of 2014, after increasing by
More informationGlobalization Trends and Futures in Business and IT Services. Stan Lepeak Vice President Professional Services Strategies
Globalization Trends and Futures in Business and IT Services Stan Lepeak Vice President Professional Services Strategies Stan.lepeak@metagroup.com Business and Technology Scenario Offshore footprint is
More informationInternational Trade. Virginia Economic Development Partnership. Presented By: Ellen Meinhart
International Trade Virginia Economic Development Partnership Presented By: Ellen Meinhart Benefits of Exporting 2 WHY DON T MORE COMPANIES SELL INTERNATIONALLY? OLD ASSUMPTION NEW ASSUMPTION Exporting
More informationQ Manpower. Employment Outlook Survey Global. A Manpower Research Report
Manpower Q3 214 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q3/14 Global Employment Outlook 1 International Comparisons Americas International
More informationUpcoming Energy & Infrastructure Projects in India and South East Asia
Upcoming Energy & Infrastructure Projects in India and South East Asia (Country Wise Track of Forthcoming Oil & Gas Projects, Thermal Power Plant Projects, Power Transmission Projects, Wind Power Projects,
More informationUS SERVICES TRADE AND OFF-SHORING
US SERVICES TRADE AND OFF-SHORING Martin Neil Baily With the Assistance of Matt Johnson The Brookings Institution Presentation at Princeton s CEPS Symposium on Off-Shoring November 16-17, 2007 The Broader
More informationDepartment Edmonton Economic Development Corp.
Department Edmonton Economic Development Corp. Introduction Edmonton Economic Development Corporation (EEDC) was established in 1993 by the City of Edmonton as an independent, not-for-profit corporate
More informationGlobal Marketing Strategies. Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1
Global Marketing Strategies Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1 Globalization Grant Thornton study: 56% of CEOs at medium-sized
More informationChapter 3. Outsourcing
E4-E5 (Management) - Outsourcing Rev date: 30-03-2011 Chapter 3 Outsourcing For internal use of BSNL only Page 1 Managing Growth through Outsourcing Outsourcing: It is shifting a company s essential operations
More informationQ Manpower. Employment Outlook Survey Global. A Manpower Research Report
Manpower Q3 211 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q3/11 Global Employment Outlook 1 International Comparisons Americas International
More informationIndian IT-ITeS Industry-A Success Saga
Electronics and IT challenges Indian IT-ITeS Industry-A Success Saga Anita Bhatnagar Jain The liberalization of Indian economic policy, de-regulation of key sectors and progressive moves towards further
More informationTokyo Club for Global Studies
Tokyo Club for Global Studies Developing the IT-enabled Services Sector in the Philippines: Prospects, Challenges and Policy Directions Emilio T. Antonio, Jr., PhD Winston Padojinog University of Asia
More informationInternational Business Assignment:
International Business Assignment: Country: INDIA India now has become synonymous with Information Technology (IT). Its software developers and IT products/services are only the second after the United
More informationSummary Findings: Corporate Clients Future Plans Study. Prof. Arie Y. Lewin Dr. Keren Caspin-Wagner Jeff Russell Zhuo Chen
Summary Findings: Corporate Clients Future Plans Study Prof. Arie Y. Lewin Dr. Keren Caspin-Wagner Jeff Russell Zhuo Chen February, 2014 Duke ORN History and Scope Academic Research Informed by and Informing
More informationDecentralisation of R&D by globalising corporations
Innovation in China some evidence from foreign R&D centres in Shanghai Seamus Grimes Department of Geography/ Centre for Innovation and Structural Change, National University of Ireland, Galway Debin Du
More informationRedrawing the lines:
www.pwc.com pwc.com CNR Immersion Redrawing the lines: Innovation and Disruption in Financial Services FinTech s growing influence on Financial Services Reimagine business strategy to seize FinTech growth
More informationChallenges of IP Commercialization and Technology Transfer in the Region
Challenges of IP Commercialization and Technology Transfer in the Region Danube Innovation Partnership Initiative Bucharest, October 29, 2013 Topics Danube Area Region of Historical Connections Global
More informationThe Increasing Globalization of Asia Startups Outside China. Think Big. Start Smart. Scale Fast. Chris Burry, Founder and Co-CEO, USMAC April 2017
The Increasing Globalization of Asia Startups Outside China Chris Burry, Founder and Co-CEO, USMAC April 2017 Think Big. Start Smart. Scale Fast. Quick Introductions: Chris Burry ü An entrepreneur and
More informationOFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES
OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES Gregory W. Ulferts College of Business Administration University of Detroit Mercy P.O. Box 1900 Detroit, Michigan Tel: 313-993-1219 Email: ulfertgw@udmercy.edu
More informationSuccess through Offshore Outsourcing. Kartik Jayaraman Director Enterprise Relationships (Strategic Accounts)
Success through Offshore Outsourcing Kartik Jayaraman Director Enterprise Relationships (Strategic Accounts) Offshore Outsourcing Today Outsourcing Viewed as Strategic Value Target set Higher Multi-year
More informationTHE 3 R'S OF OFFSHORE OUTSOURCING
THE 3 R'S OF OFFSHORE OUTSOURCING Saven Technologies, Inc. Table of Contents Introduction 3 Outsourcing: Business Rationale 5 Outsourcing Best Practices: Doing it Right 8 Measuring the Returns: The Three
More informationOpportunities for Brazil in The North American Market. Bob Hartmann. 3 March 2010
Opportunities for Brazil in The North American Market Bob Hartmann 3 March 2010 What s Being Outsourced Other; 21% IT; 28% Admin; 9% Financial; 11% S&M; 15% HR; 16% Outsourcing by Segment Continued growth
More informationAnalytics: The Key Ingredient for the Success of ACOs
Analytics: The Key Ingredient for the Success of ACOs Author: Senthil Raja Velusamy Business Analyst Healthcare Center of Excellence Executive Summary Accountable Care Organizations (ACOs) are structured
More informationNavigating the road to Opportunities and challenges for telecom operators in the Middle East
Navigating the road to 2020 Opportunities and challenges for telecom operators in the Middle East 2 Navigating the road to 2020: opportunities and challenges for telecom operators in the Middle East Executive
More informationLuc Gregoire Chief Financial Officer. Internet & Technology Services Conference. February,
Luc Gregoire Chief Financial Officer Cantor Fitzgerald 4 th Annual Internet & Technology Services Conference February, 23 2017 Cantor Fitzgerald 4 th Annual Internet & Technology Services Conference February
More informationCity of Mississauga International Marketing Strategy Canada s Global Investment Destination. April 23, 2012
City of Mississauga International Marketing Strategy Canada s Global Investment Destination April 23, 2012 Building on SUCCESS City Centre 1960 City Centre 1973 City Centre Today Ten Year Economic
More informationMinisterial Meeting of Asia-Pacific LDCs on Graduation and Post-2015 Development Agenda December 2014, Kathmandu, Nepal
Ministerial Meeting of Asia-Pacific LDCs on Graduation and Post-2015 Development Agenda 16-18 December 2014, Kathmandu, Nepal Context: UNIDO Productive Capacities in LDCs: Edme Koffi, UNIDO Honorable Ministers,
More informationDirect Hire Agency Benchmarking Report
The 2015 Direct Hire Agency Benchmarking Report Trends and Outlook for Direct Hire Costs, Specialized Jobs, and Industry Segments The 2015 Direct Hire Agency Benchmarking Report 2 EXECUTIVE SUMMARY BountyJobs
More informationContents: Page 1-2: Interviews with retained executive search consultants. Page 3-4: The outlook for the financial services industry.
This paper includes one-on-one interviews with leading AESC retained executive search consultants that specialize in placing senior executives within financial services, and a review of the industry outlook.
More informationPure Michigan Export Program Opening New Doors for Michigan Exporters
Pure Michigan Export Program Opening New Doors for Michigan Exporters Automation Alley January 24, 2013 Jeanne D. Broad International Trade Manager We are reinventing Michigan in a way that works better
More informationGlobal Services in LAC
Global Services in LAC International trade in global services has been extremely dynamic over the last decade, and Latin America and the Caribbean (LAC) have been no strangers to the phenomenon.[1] This
More informationMailroom Management Solution. Avon Solutions & Logistics Pvt. Ltd. Mailroom Market - India
Mailroom Management Solution By Avon Solutions & Logistics Pvt. Ltd. Mailroom Market - India Mailroom Business in India (then & now) Disintegrated relationship In 1998 Mailroom industry then (other than
More informationOffshoring-enabled VALUE CREATION
Offshoring-enabled VALUE CREATION in the financial services industry by Chris Disher, Arie Y. Lewin, and Carine Peeters, Booz Allen Hamilton/Duke University Most financial services companies believe they
More information