Service offshoring takes off in Europe In search of improved competitiveness

Size: px
Start display at page:

Download "Service offshoring takes off in Europe In search of improved competitiveness"

Transcription

1 Service offshoring takes off in Europe In search of improved competitiveness ADVANCE COPY Summary of survey results June 14, 2004 EMBARGO The contents of this summary and the related survey must not be quoted or summarized in the print, broadcast or electronic media before 14 June 2004, 14:30 São Paulo (17:30 GMT, 19:30 Geneva, 23:00 New Delhi) 1

2 Service offshoring is taking off in Europe In search of improved competitiveness Summary The first comprehensive survey on services offshoring by European companies has been conducted by UNCTAD and Roland Berger Strategy Consultants Companies in Europe are increasingly shifting service processes abroad to improve competitiveness British companies are leading the trend Back office services are most often offshored, but most service processes are candidates for future offshoring Offshoring provides various benefits cost reduction is the main driver Most offshoring projects remain within Europe, but larger projects tend to go to Asia, notably India More than 80% of companies with experience of offshoring are satisfied with the results The selection of target countries is also influenced by both hard and soft factors Policy influences location-related decisions as well as the impact of offshoring 2

3 The first comprehensive survey on service offshoring by European companies has been conducted Scope Core questions Why do companies consider offshoring and why might they oppose it? What are the associated benefits and risks for both firms and countries? Which business models do companies use to go offshore? What types of services are affected? Which are (potential) target countries and how are they selected? Approach Interviews with decision makers at European companies More than 100 interviews with key decision makers at European top 500 companies Personal in-depth interviews with selected key decision makers as follow-up Additional expert interviews Interviews with members of the academia and selected RB partners What role should policy play? 3

4 Four out of ten companies have experience with offshoring 44% are considering (further) future activities Offshoring activities [% of companies] Experience Future activities 61 Consider offshoring: Have offshored Have not offshored Within next year After next year Don't know when Will not offshore Offshoring experience No offshoring experience 4

5 The focus is on back office services for both conducted and planned projects Offshoring projects by types of service [% of companies] 1) FRONT OFFICE, e.g. Call centre Communication in written form BACK OFFICE, e.g. Finance/accounting IT Services HR Purchasing INDUSTRY-SPECIFIC, e.g. R&D Claims handling Engineering Projects conducted Projects planned 1) Multiple answers possible; examples given are ranked by number of mentions 5

6 Captive and third-party models are applied equally often purely internal solutions and local companies from abroad are preferred Scope of business models [% of answers given] Business models CAPTIVE OFFSHORING: Provision of services from within the company Purely internal: internal business unit or 100% subsidiary Joint Venture: joint subsidiary Strategic Alliance: no extra organizational entity THIRD-PARTY OFFSHORING: Provision of services by an external service provider Local company abroad Foreign affiliate of another company, not headquartered in target country Models realized Foreign affiliate Local company abroad Strategic Alliance Purely internal Joint Venture 6

7 The UK, Germany, and Benelux account for almost 90% of the number of jobs offshored Jobs offshored by home countries [% of total number of jobs offshored] Other 11 Benelux 14 Germany UK 89% 7

8 Asia and Europe are comparably often the region of choice but Asia has attracted larger offshoring volumes Mentioning of target region [% of all projects] Asia Western Europe Eastern Europe Latin America 1) 8 India 22 other EUROPE: 51 Asia has attracted large offshoring projects, e.g. Software development offshored to India by Dutch company (1,100 jobs) Various services (incl. payroll, billings, software development) offshored to India by British company (650 jobs) Other 2) 4 1) Brazil, Carribbean, and Mexico 2) Middle East, North America, and Africa 8

9 Financial Services stand out in terms of size of offshoring projects mentioned Projects mentioned by industry Industry Financial Services Electronics/ Technologies Oil/Gas/Mining Automotive IT/Telecomm. Transportation/Airlines Chemicals/Pharma Consumer Goods Engineering Average number of jobs offshored ~ 2,000 ~ 1, Examples British bank offshored 2,500 jobs (billings, human resources and other back office services) to India and Malaysia British oil and gas company offshored 1,000 jobs (billings, account management, helpdesk) to Poland, Portugal, and Greece German transportation company offshored 450 jobs (request/complaint handling, order processing) to India Swedish consumer goods company offshored 200 jobs (back office IT services) to India Retail < 100 British retail company offshored 30 jobs (helpdesk) to South Africa and Brazil 9

10 Cost reduction is the prime driver for offshoring Expected benefits from offshoring [% of companies that have offshored] 1) Benefit Mentioned Reduce labour costs 70 Reduce other costs 59 Improve service quality Focus on core activities Speed up process cycles React to lack of internal staff or capabilities Extend scope of services Strengthen own affiliate in target country Access better technology and/or infrastructure ) Multiple answers possible 10

11 Actual cost savings are considerable actual benefits often exceed expectations Achievement of benefits from offshoring [% of companies that have offshored] Actual cost savings Benefit Expectation exceeded Strengthen own affiliate in target country 50% Improve service quality 33% Extend scope of services 30% 12 Speed up process cycles 27% 5 Focus on core activities 23% 10-19% 20-29% 30-39% 40-49% Access better technology and/or infrastructure 10% React to lack of internal staff or capabilities 8% 11

12 Over 40% of companies include soft factors when selecting a country in addition to the benchmarking of hard facts Approach for country selection [% of companies] 1) Following competitor's best practice 47 BENCHMARKING OF HARD FACTORS Costs Skills Time zone Etc INFLUENCE OF SOFT FACTORS Political situation Offer of a business partner Internal lobbying by affiliate in target country Promotion by target country officials Experience with target country 20 1) Multiple answers possible 12

13 Decline of service quality and loss of control of services are considered to be the main risks Risks related to offshoring [% of companies] 1) Risk Mentioned Decline of service quality 51 Loss of control of services 49 Loss of institutional knowledge Loss of flexibility Public backlash for pursuing offshoring 29 Failure to meet privacy standards 27 Loss of control of costs 19 Unpredictability of costs 18 1) Multiple answers possible 13

14 About 80% of companies experienced in offshoring consider their past activities successful Overall success of offshoring [% of companies] Too early to judge Not successful 3 14 Partly successful 22 (Very) 61 successful 14

15 The majority of companies that have offshored see benefits for home countries in contrast to companies without experience Effects on home country's economy [% of companies] Companies with offshoring experience Companies without offshoring experience Benefits mentioned Increased competitiveness and lower prices Positive feedback from target country repatriated earnings in captive models increased market share of exports from home country Labour redeployment on higher paid jobs Home countries benefit from offshoring activities Home countries do not benefit from offshoring activities Risks mentioned Increased dependence on services imports Job losses Downward pressure on wage levels due to increased competition 15

16 Almost half of all companies polled think that offshoring should be further facilitated Policy regarding offshoring [% of companies] Should be more restricted Don't know SHOULD BE FURTHER FACILITATED Less national boundaries (legal/tax entities) Overall less protection of local markets Development of basic infrastructure Current framework is just right Support on identifying adequate target countries No specific suggestion

17 Requests for further information may be directed to UNCTAD or Roland Berger Strategy Consultants Contacts UNCTAD Karl P. Sauvant or Torbjörn Fredriksson UNCTAD Palais des Nations 1211 Geneva 10 Switzerland Phone: (K. Sauvant) (T. Fredriksson) Roland Berger Strategy Consultants Thomas Eichelmann or Fred Schneidereit Roland Berger Strategy Consultants Arabellastr Munich Germany Phone: (T. Eichelmann) (F. Schneidereit) 17

Service offshoring takes off in Europe In search of improved competitiveness

Service offshoring takes off in Europe In search of improved competitiveness EMBARGO The contents of this summary and the related survey must not be quoted or summarized in the print, broadcast or electronic media before 14 June 2004, 14:30 São Paulo (17:30 GMT, 19:30 Geneva, 23:00

More information

Sage business index. Global trends. Executive summary. Sage Insights Smart thinking

Sage business index. Global trends. Executive summary. Sage Insights Smart thinking Sage business index Global trends The Sage Business Index is an annual global measure of confidence across small and medium-sized businesses (SMBs), giving us a clear picture of the pressures and challenges

More information

Global Value Chains: Impacts and Implications. Aaron Sydor Office of the Chief Economist Foreign Affairs and International Trade Canada

Global Value Chains: Impacts and Implications. Aaron Sydor Office of the Chief Economist Foreign Affairs and International Trade Canada Global Value Chains: Impacts and Implications Aaron Sydor Office of the Chief Economist Foreign Affairs and International Trade Canada Overview What is a global value chain (GVC)? How GVCs fit into economic

More information

If the World is your Oyster,.Where are the Pearls?

If the World is your Oyster,.Where are the Pearls? Thursday, March 15 1:45 pm Veranda DE Concurrent Session: Sales & Marketing Building Your Global Strategy Adam Pode, Director, Research and Analysis, Europe, Staffing Industry Analysts Ton Mulders, Director,

More information

Risk Advisory Services

Risk Advisory Services Risk Advisory Services Strategic Operations Outsourcing IT OFFSHORE OUTSOURCING SURVEY German view St. Petersburg, Monday, June 07, 2004 Introduction to Ernst & Young General statements / information Major

More information

5. Trends in international sourcing. Authors René Bongard Bastiaan Rooijakkers Fintan van Berkel

5. Trends in international sourcing. Authors René Bongard Bastiaan Rooijakkers Fintan van Berkel 5. Trends in international sourcing Authors René Bongard Bastiaan Rooijakkers Fintan van Berkel International sourcing means shifting business to enterprises located abroad. This chapter provides an overview

More information

Impact of Offshore Services on BPO Adoption ~~~

Impact of Offshore Services on BPO Adoption ~~~ Impact of Offshore Services on BPO Adoption ~~~ Custom Assessment September 2006 Premium Members: About is the NOA s market analysis partner and provides buy-side and sell-side organizations with deeper

More information

Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy

Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy Topic: Global Locations Compass Mexico Comprehensive Assessment of Global Services Industry in Mexico and Implications for Services Strategy Global Sourcing Market Report: December 2013 Preview Deck Our

More information

RESEARCH SUMMARY: Offshore & Nearshore ITO Salary Report 2005 By neoit

RESEARCH SUMMARY: Offshore & Nearshore ITO Salary Report 2005 By neoit Offshore Insights Market Report Series www.neoit.com May 2005 Volume 3, Issue 5 RESEARCH SUMMARY: 2005 By neoit How would the wage rate differential contribute to my firm s global sourcing decision? Would

More information

Amount of Jobs Being Offshored FOR IMMEDIATE RELEASE

Amount of Jobs Being Offshored FOR IMMEDIATE RELEASE FOR IMMEDIATE RELEASE Did your company outsource to third party vendors outside the country in 2007? 7.5% 13.2% NEW STUDY FROM THE WHARTON SCHOOL AND CAREERBUILDER.COM IDENTIFIES JOBS AT RISK FOR OFFSHORING,

More information

Emerging Markets and Countries for Outsourcing Summary Digest

Emerging Markets and Countries for Outsourcing Summary Digest Emerging Markets and Countries for Outsourcing Summary Digest September 2010 Produced by: Elix-IRR Partners LLP Version 2.0 Elix-IRR Partners LLP, 2010 Introduction This analysis takes the form of: An

More information

LONDON AND THE UK A GREAT OPPORTUNITY FOR CHINESE COMPANIES AND INVESTORS

LONDON AND THE UK A GREAT OPPORTUNITY FOR CHINESE COMPANIES AND INVESTORS LONDON AND THE UK A GREAT OPPORTUNITY FOR CHINESE COMPANIES AND INVESTORS 3 WELCOME TO LONDON AND THE UK London offers Chinese companies and investors everything in one place: a concentration of financial

More information

E-Seminar. Teleworking Internet E-fficiency E-Seminar

E-Seminar. Teleworking Internet E-fficiency E-Seminar E-Seminar Teleworking Internet E-fficiency E-Seminar Teleworking Internet E-fficiency E-Seminar 3 Welcome 4 Objectives 5 Today s Workplace 6 Teleworking Defined 7 Why Teleworking? Why Now? 8 Types of Teleworkers

More information

Impact of Outsourcing Jobs - Economies of Wealthy and Poor Nations

Impact of Outsourcing Jobs - Economies of Wealthy and Poor Nations Growth of India and China, emerging markets threat and opportunities [youtube:http://uk.youtube.com/watch?v=yfnshahbrws auto] Need a world-class outsourcing keynote speaker for your event? Phone or e-mail

More information

The Offshoring of Commercial Contract Management

The Offshoring of Commercial Contract Management The Offshoring of Commercial Contract Management One of the biggest movements in in the field of commercial contract management, offshoring definitely has its advantages and disadvantages. 68 Contract

More information

The global content of business

The global content of business The global content of business The Role of International Business To buy, sell and trade goods and services across national boundaries Did You Know? McDonald s serves 45 million customers a day at 29,000

More information

International Recruitment Solutions. Company profile >

International Recruitment Solutions. Company profile > International Recruitment Solutions Company profile > 25.04.2018 1 SOLUTION FOR ALL YOUR INTERNATIONAL HIRING NEEDS Who we are: 1 powerful alliance of 50+ market leading job board companies Unparalleled

More information

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report Manpower Q3 213 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q3/13 Global Employment Outlook 1 International Comparisons Americas International

More information

Nearshoring is a valuable part of a company's logistics strategy

Nearshoring is a valuable part of a company's logistics strategy An Agility White Paper Nearshoring is a valuable part of a company's logistics strategy - 1 - Nearshoring is a valuable part of a company's logistics strategy Many companies have already had experiences

More information

PRIORITY 1: Access to the best talent and skills

PRIORITY 1: Access to the best talent and skills UK architecture is a global success story worth over 4 billion a year. Architects from around the world come here to study, work and develop new skills and contacts, helping British firms design ground-breaking

More information

Q Manpower. Employment Outlook Survey India. A Manpower Research Report

Q Manpower. Employment Outlook Survey India. A Manpower Research Report Manpower Q1 2008 Employment Outlook Survey India A Manpower Research Report Manpower Employment Outlook Survey India 2 Manpower Employment Outlook Survey India Contents Q1/08 India Employment Outlook 1

More information

Available at

Available at July 2008 To be published in the European Journal of Information Systems Raymond R. Panko University of Hawaii Panko@Hawaii.edu Available at http://panko.shidler.hawaii.edu Figure 1: Enrollment in the

More information

T&A. Your Trade & Investment Connection with India. Consulting. Your Trade & Investment Connection with India

T&A. Your Trade & Investment Connection with India. Consulting.  Your Trade & Investment Connection with India Background is a boutique advisory firm with extensive experience of working with overseas enterprises towards achieving successful and accelerated entry into India s portfolio of market entry services

More information

The key findings are outlined below and discussed in detail throughout this report:

The key findings are outlined below and discussed in detail throughout this report: Home vs. Away The repatriation of manufacturing in Europe In this report > The extent of offshoring > Who is re-shoring? > Expanding manufacturing > Technology drivers > It s all about best-shoring With

More information

ICTs, Labour Markets, Employment and Society

ICTs, Labour Markets, Employment and Society UNCTAD Expert Meeting In Support of the Implementation and Follow-Up of WSIS: USING ICTs TO ACHIEVE GROWTH AND DEVELOPMENT Jointly organized by UNCTAD, OECD and ILO 4-5 December 2006 ICTs, Labour Markets,

More information

Q4/13. Contents. Hong Kong Employment Outlook. Global Employment Outlook. About the Survey. About ManpowerGroup. Sector Comparisons

Q4/13. Contents. Hong Kong Employment Outlook. Global Employment Outlook. About the Survey. About ManpowerGroup. Sector Comparisons 23 Contents Q4/3 Contents Hong Kong Employment Outlook Sector Comparisons Global Employment Outlook 5 International Comparisons Asia Pacific International Comparisons Americas International Comparisons

More information

Global Marketing Strategies. Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1

Global Marketing Strategies. Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1 Global Marketing Strategies Chapter 12 Global Marketing Strategies Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall 12-1 Globalization Grant Thornton study: 56% of CEOs at medium-sized

More information

THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES

THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES THE 2018 GUIDE TO GLOBAL SOFTWARE OUTSOURCING RATES TABLE OF CONTENTS Introduction... 2 The Real Difference between Onshore, Offshore, Nearshore... 3 Nearshore and Offshore Savings... 4 Pro Tip: Don t

More information

We speak fluent business JULY 2018

We speak fluent business JULY 2018 We speak fluent business JULY 2018 Facts & figures 1st in EU for GDP per capita growth since 2000 1 GDP growth: in 2016 2 : 2.3% in 2017 2 : 3.9% In 2018 3 : 3.1% Population 2 Labour Pool 2 2.8 million

More information

ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms

ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms International Chamber of Commerce The world business organization Policy statement ICC policy recommendations on global IT sourcing Prepared by the Commission on E-Business, IT and Telecoms Background

More information

ManpowerGroup Employment Outlook Survey Global

ManpowerGroup Employment Outlook Survey Global ManpowerGroup Employment Outlook Survey Global 4 17 Global Employment Outlook ManpowerGroup interviewed over 59, employers across 43 countries and territories to forecast labor market activity in Quarter

More information

ManpowerGroup Employment Outlook Survey Global

ManpowerGroup Employment Outlook Survey Global ManpowerGroup Employment Outlook Survey Global 4 217 ManpowerGroup interviewed over 59, employers across 43 countries and territories to forecast labor market activity in Quarter 4 217. All participants

More information

Corporate Press Kit. PageGroup Changes Lives for People through Creating Opportunity to Reach Potential

Corporate Press Kit. PageGroup Changes Lives for People through Creating Opportunity to Reach Potential Corporate Press Kit PageGroup Changes Lives for People through Creating Opportunity to Reach Potential Media contacts Argentina Yael Nuñez +54 (11) 4001 4572 YaelNunez@pagepersonnel.com.ar Australia Austria

More information

ManpowerGroup Employment Outlook Survey Global

ManpowerGroup Employment Outlook Survey Global ManpowerGroup Employment Outlook Survey Global 3 18 ManpowerGroup interviewed nearly 6, employers across 44 countries and territories to forecast labor market activity in Quarter 3 18. All participants

More information

Randstad Workmonitor, results 1 st quarter 2017 Entrepreneurship is considered attractive, but risk of failure is also great

Randstad Workmonitor, results 1 st quarter 2017 Entrepreneurship is considered attractive, but risk of failure is also great Randstad Hellas 2 Mesogeion Ave & Sinopis Athens Tower, Building A 11527 Athens www.randstad.gr Press Release Date 29.3.2017 For more information Anna Sykalou Telephone +30 210 6770523 asykalou@randstad.gr

More information

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report Manpower Q3 2 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q3/ Global Employment Outlook 1 International Comparisons Americas International

More information

Stephan C. Swinkels. Focus Areas. Overview. Professional and Community Affiliations. direct:

Stephan C. Swinkels. Focus Areas. Overview. Professional and Community Affiliations. direct: Shareholder direct: +31 6523 255 31 sswinkels@littler.com Focus Areas International Employment Law Overview Stephan Swinkels has worked in labor and employment law for nearly 20 years and has advised on

More information

The Enterprise Europe Network

The Enterprise Europe Network The Enterprise Europe Network Peter Wragg EU SME Policy Context Europe 2020 - strategy for smart, sustainable and inclusive growth: Includes an industrial policy for globalisation and measures to improve

More information

Presentation

Presentation Presentation 2013 www.gigroup.com About Gi Group Gi Group is one of the world s leading companies providing services for the development of the labour market, operating in the fields of temporary and permanent

More information

FOREIGN DIRECT INVESTMENT

FOREIGN DIRECT INVESTMENT FOREIGN DIRECT INVESTMENT IN SOUTHERN CALIFORNIA, 2018 IN PARTNERSHIP WITH 18 LOS ANGELES BUSINESS JOURNAL - CUSTOM CONTENT MAY 21, 2018 INTRODUCTION The economic policy debate between protectionism and

More information

Brazilian employers report the strongest hiring intentions since 2014, according to ManpowerGroup Employment Outlook Survey

Brazilian employers report the strongest hiring intentions since 2014, according to ManpowerGroup Employment Outlook Survey EMBARGOED UNTIL March 13, 2018 12:01 AM EST Brazilian employers report the strongest hiring intentions since 2014, according to ManpowerGroup Employment Outlook Survey Second-quarter hiring prospects increased

More information

Best Private Bank Awards 2018

Best Private Bank Awards 2018 Awards 2018 Entry Deadline Extended Until 26 Sept. This deadline is firm and no entries can be accepted past this date In the December issue, Global Finance will publish its selections for the World s

More information

Miguel Pérez, Ph.D. Chairman Chamber of Chilean IT Companies. Asociación Chilena de Empresas de Tecnologías de Información A.G.

Miguel Pérez, Ph.D. Chairman Chamber of Chilean IT Companies.   Asociación Chilena de Empresas de Tecnologías de Información A.G. Overview of the Chilean IT Industry Miguel Pérez, Ph.D. Chairman Chamber of Chilean IT Companies Index Introduction The Chilean Business Environment Country Competitive Assessment The IT Industry Summary

More information

Manpower Employment Outlook Survey India. A Manpower Research Report

Manpower Employment Outlook Survey India. A Manpower Research Report Manpower Q2 2009 Employment Outlook Survey India A Manpower Research Report 2 Manpower Employment Outlook Survey India Contents Q2/09 India Employment Outlook 1 Regional Comparisons Sector Comparisons

More information

Global Business Forum Latin America 2018

Global Business Forum Latin America 2018 Global Business Forum Latin America 2018 28 February 2018 Speech by Ahmed Bin Sulayem, Executive Chairman, DMCC Good morning, your excellences, ministers, ladies and gentlemen. First of all, I would like

More information

FOREIGN DIRECT INVESTMENT IN CATALONIA AND BARCELONA

FOREIGN DIRECT INVESTMENT IN CATALONIA AND BARCELONA FOREIGN DIRECT INVESTMENT IN CATALONIA AND BARCELONA Executive Summary and Conclusions. February - April 2017 2 Executive summary Executive Summary 1.1 Methodology and Objectives The objectives of this

More information

Business Incubation. Entrepreneurship and Innovation

Business Incubation. Entrepreneurship and Innovation Business Incubation as a Tool for Promotion of Entrepreneurship and Innovation Advancing Innovation in ECA 2007 Regional Conference of ECAbit Yerevan, Armenia, September 17, 2007 Valerie D Costa, infodev

More information

The Globalization of the Executive Search Industry in Europe

The Globalization of the Executive Search Industry in Europe The Globalization of the Executive Search Industry in Europe Research Briefing 4: Mapping the European expansion of Executive Search markets Project Team: Prof. Jonathan Beaverstock Dr. Sarah Hall Dr.

More information

Manpower Employment Outlook Survey

Manpower Employment Outlook Survey Manpower Employment Outlook Survey Global 3 15 Global Employment Outlook Nearly 59, employers across 42 countries and territories have been interviewed to measure anticipated labor market activity between

More information

Spanish Offshoring: Growing Trends in a Globalized World

Spanish Offshoring: Growing Trends in a Globalized World Spanish Offshoring: Growing Trends in a Globalized World TODOS LOS DERECHOS RESERVADOS Queda prohibida, salvo excepción prevista en la Ley, cualquier forma de reproducción, distribución, comunicación pública

More information

ManpowerGroup Employment Outlook Survey Czech Republic

ManpowerGroup Employment Outlook Survey Czech Republic ManpowerGroup Employment Outlook Survey Czech Republic 2 218 Czech Republic Employment Outlook The ManpowerGroup Employment Outlook Survey for the second quarter 218 was conducted by interviewing a representative

More information

Why Egypt Your guide to Egypt s strengths as an outsourcing destination

Why Egypt Your guide to Egypt s strengths as an outsourcing destination Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual talent pool...

More information

Grand Overview: Shared Services & BPO

Grand Overview: Shared Services & BPO Grand Overview: Shared Services & BPO Presented by: Richard Mills CFA (rmills@chalre.com) Chairman, Chalré Associates www.chalre.com This report is property of Chalré Associates (www.chalre.com). It may

More information

NRF Funding Opportunities

NRF Funding Opportunities NRF Funding Opportunities Researcher Symposium on Livestock and Animal Sciences Livingstone, Zambia 24 November 2017 1 NRF Mandate Support and promote research and knowledge generation through human capacity

More information

ITU Statistical Activities

ITU Statistical Activities ITU Statistical Activities Korea National Statistical Office (NSO) and Ministry of Commerce, Industry & Energy (MOCIE) 16 June 2004, Geneva Esperanza C. Magpantay Market, Economics and Finance Unit (MEF)

More information

Off Shoring Audit Implications

Off Shoring Audit Implications Off Shoring Audit Implications IIA Detroit Chapter Dinner Meeting Vis Ta Tech Conference Center November 11, 2008 Daniel Wiechec General Director, Automotive Audit General Motors Corporation Stuart McCubbrey

More information

SMMT Webinar. International business opportunities. 30 March 2010

SMMT Webinar. International business opportunities. 30 March 2010 SMMT Webinar International business opportunities 30 March 2010 Paul Everitt Chief executive SMMT During presentations (10.30am 11am) everyone will be muted so that only the presenters will be heard. There

More information

Manpower Employment Outlook Survey Australia

Manpower Employment Outlook Survey Australia Manpower Employment Outlook Survey Australia 3 215 Australian Employment Outlook The Manpower Employment Outlook Survey for the third quarter 215 was conducted by interviewing a representative sample of

More information

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report Manpower Q3 211 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q3/11 Global Employment Outlook 1 International Comparisons Americas International

More information

Global Workforce Trends. Quarterly Market Report September 2017

Global Workforce Trends. Quarterly Market Report September 2017 Global Trends Quarterly Market Report September 2017 Global Table of Contents Global Trends Regional Highlights Detailed Country Level Analysis North, South, & Central America Europe, Middle East, & Africa

More information

Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in Introduction. Data Chart Index. Categories.

Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in Introduction. Data Chart Index. Categories. Blog Post Categories General Reshore Now Comments (0) March 28, 2016 Reshoring Initiative Data Report: Reshoring and FDI Boost US Manufacturing in 2015 Introduction This report contains data on trends

More information

Measuring the Information Society Report Executive summary

Measuring the Information Society Report Executive summary Measuring the Information Society Report 2017 Executive summary Chapter 1. The current state of ICTs The latest data on ICT development from ITU show continued progress in connectivity and use of ICTs.

More information

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report Manpower Q4 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q4/ Global Employment Outlook 1 International Comparisons Americas International

More information

OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES

OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES OFFSHORE OUTSOURCING: THE IMPACT ON BUSINESSES Gregory W. Ulferts College of Business Administration University of Detroit Mercy P.O. Box 1900 Detroit, Michigan Tel: 313-993-1219 Email: ulfertgw@udmercy.edu

More information

Higher Education May 2017 INTERNATIONAL FACTS AND FIGURES

Higher Education May 2017 INTERNATIONAL FACTS AND FIGURES Higher Education May 2017 INTERNATIONAL FACTS AND FIGURES This annual guide gives a data snapshot of UK higher education and internationalisation. We examine international students choosing the UK; where

More information

Offshoring Development Perspectives

Offshoring Development Perspectives New Tunisia- New Opportunities ESCWA-ICTD / Arab Forum on the ICT Sector Offshoring Development Perspectives Ms. Neziha BERZOUGA Offshoring Promotion Dept. Head «FIPA- TUNISIA Hammamet, May 7 th, 2013

More information

The industrial competitiveness of Italian manufacturing

The industrial competitiveness of Italian manufacturing Milan, 27 January 2015 Where do we stand? Global perspectives on the Industrial Competitiveness of Italian manufacturing International Conference The industrial competitiveness of Italian manufacturing

More information

Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model

Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model Global Sourcing Market Update: October, 2007 Preview Deck Topic: Bank of the Future The Emerging Operating Model Copyright 2007, Everest Global, Inc. Industry trends are transforming the operating models

More information

LACK OF VENTURE CAPITAL AND SKILLED HUMAN RESOURCES TOP BARRIERS TO SOFTWARE INDUSTRY GROWTH, NEW SURVEY SHOWS

LACK OF VENTURE CAPITAL AND SKILLED HUMAN RESOURCES TOP BARRIERS TO SOFTWARE INDUSTRY GROWTH, NEW SURVEY SHOWS LACK OF VENTURE CAPITAL AND SKILLED HUMAN RESOURCES TOP BARRIERS TO SOFTWARE INDUSTRY GROWTH, NEW SURVEY SHOWS Geneva (Switzerland) and Fairfax (Virginia, USA) 22 nd August 2012 The first ever joint global

More information

Chapter The Importance of ICT in Development The Global IT Sector

Chapter The Importance of ICT in Development The Global IT Sector Chapter 2 IT Sector: Alternate Development Models 2.1. The Importance of ICT in Development The contribution of the Information and Communication Technology (ICT) sector to socioeconomic development is

More information

New Year brings positive news for the job market reveals the latest ManpowerGroup Employment Outlook Survey

New Year brings positive news for the job market reveals the latest ManpowerGroup Employment Outlook Survey Nidhi Gupta +91 124 679 5533 (Office) +91 989 9165 5464 (Mobile) Nidhi.gupta@manpowergroup.com Cynthia Gokhale +91 22 67868421 (Direct) Cynthia.gokhale@manpowergroup.com New Year brings positive news for

More information

Q Manpower. Employment Outlook Survey New Zealand. A Manpower Research Report

Q Manpower. Employment Outlook Survey New Zealand. A Manpower Research Report Manpower Q4 6 Employment Outlook Survey New Zealand A Manpower Research Report Manpower Employment Outlook Survey New Zealand Contents Q4/6 New Zealand Employment Outlook 1 Regional Comparisons Sector

More information

First quarter Wednesday, April 22, Bezons

First quarter Wednesday, April 22, Bezons Wednesday, April 22, - Bezons Disclaimers April 22, This document contains further forward-looking statements that involve risks and uncertainties concerning the Group's expected growth and profitability

More information

Emerging Trends in the International Student Market

Emerging Trends in the International Student Market Emerging Trends in the International Student Market Dr. Sebastian Fohrbeck - Director - German Academic Exchange Service New York AACRAO New Orleans, April 23, 2010 Introduction of DAAD Deutscher Akademischer

More information

AGENCY: International Trade Administration, Department of Commerce.

AGENCY: International Trade Administration, Department of Commerce. This document is scheduled to be published in the Federal Register on 06/30/2016 and available online at http://federalregister.gov/a/2016-15483, and on FDsys.gov BILLING CODE-3510-DR-P DEPARTMENT OF COMMERCE

More information

INTERNATIONAL SOFT LANDINGS CENTER AT TECHTOWN

INTERNATIONAL SOFT LANDINGS CENTER AT TECHTOWN INTERNATIONAL SOFT LANDINGS CENTER AT TECHTOWN Jan Youtie Summary The International Soft Landings (ISL) Center at TechTown, in partnership with Wayne State University in Detroit, Michigan, provides business

More information

Offshoring Reaches the C-Suite

Offshoring Reaches the C-Suite Trusted Insights for Business Worldwide 7 8 orn survey report Offshoring Reaches the C-Suite In collaboration with Duke University Offshoring Research Network 7 8 ORN Survey Report Offshoring Reaches the

More information

Business Environment and Knowledge for Private Sector Growth: Setting the Stage

Business Environment and Knowledge for Private Sector Growth: Setting the Stage Business Environment and Knowledge for Private Sector Growth: Setting the Stage Fernando Montes-Negret Sector Director Private and Financial Sector Development Department, Europe and Central Asia (ECA)

More information

1. SUMMARY. The participating enterprises reported that they face the following challenges when trying to enter international markets:

1. SUMMARY. The participating enterprises reported that they face the following challenges when trying to enter international markets: 1. SUMMARY Growth-oriented entrepreneurs, especially those in small countries and those that are highly innovative, often look to international markets to grow their business. From a development perspective,

More information

INFORMATION TECHNOLOGY INDUSTRY IN INDIA GROWTH STRUCTURE AND PERFORMANCE

INFORMATION TECHNOLOGY INDUSTRY IN INDIA GROWTH STRUCTURE AND PERFORMANCE CHAPTER - V INFORMATION TECHNOLOGY INDUSTRY IN INDIA GROWTH STRUCTURE AND PERFORMANCE Now-a-days, India has come up in the three hot fields of beauty, cricket and information technology. Bill Gates says

More information

New Brunswick Information & Communications Technology Sector Strategy

New Brunswick Information & Communications Technology Sector Strategy N E W B R U N S W I C K New Brunswick Information & Communications Technology Sector Strategy alue-added Food 2012-2016 Information and Communications Technology Biosciences Aerospace Biosciences Aerospace

More information

OECD Information Technology Outlook 2010 Highlights

OECD Information Technology Outlook 2010 Highlights OECD Information Technology Outlook 21 Highlights OECD 21 OECD Information Technology Outlook 21 Highlights The ICT sector is recovering from the economic crisis and global ICT markets are shifting to

More information

ManpowerGroup Employment Outlook Survey New Zealand

ManpowerGroup Employment Outlook Survey New Zealand ManpowerGroup Employment Outlook Survey New Zealand 2 18 New Zealand Employment Outlook The ManpowerGroup Employment Outlook Survey for the second quarter 18 was conducted by interviewing a representative

More information

Global Location Trends: Asia-Pacific Facts & Figures

Global Location Trends: Asia-Pacific Facts & Figures IBM Global Business Services November 2012 Global Location Trends: Asia-Pacific Facts & Figures Table of Contents (1/4) Chapter 1: Leading sectors and activities for foreign investment 1.1 Top investing

More information

Romania s IT Sector Grows Driven by Outsourcing

Romania s IT Sector Grows Driven by Outsourcing Romania s IT Sector Grows Driven by Outsourcing The IT sector in Romania grew much faster than the country s GDP in 1998-2008 (some 25% annually). Despite the slight decrease in 2009, growth resumed in

More information

CBI Export Programme. Tourism: Entering the European market

CBI Export Programme. Tourism: Entering the European market CBI Export Programme Tourism: Entering the European market Invest in the future of your business: enter the European tourism market While most sectors are feeling the effects of the economic downturn,

More information

Committee on the U.S. Commitment to Global Health

Committee on the U.S. Commitment to Global Health Committee on the U.S. Commitment to Global Health Workshop: Global Health Governance - Civil Society Approaches to Global Health Governance (Panel 2) ExxonMobil s Global Health Department An Overview June

More information

Newsletter. April In This Issue. Empretec Directors Foster Relations at the Fifteenth Empretec Directors' Meeting in São Paulo

Newsletter. April In This Issue. Empretec Directors Foster Relations at the Fifteenth Empretec Directors' Meeting in São Paulo You're receiving this email because of your relationship with United Nations Conference on Trade and Development (UNCTAD). Please confirm your continued interest in receiving email from us. You may unsubscribe

More information

MAKE IN INDIA MITTELSTAND! Make In India Business Support Programme for German Mittelstand and Family Owned Enterprises

MAKE IN INDIA MITTELSTAND! Make In India Business Support Programme for German Mittelstand and Family Owned Enterprises MAKE IN INDIA MITTELSTAND! Make In India Business Support Programme for German Mittelstand and Family Owned Enterprises I SEEK GERMAN PARTNERSHIP in my own mission to open up India s seamless economic

More information

Business Globalization

Business Globalization EMC 2 Global Innovation Conference Santa Clara, CA, October 31, 2012 Business Globalization and the Importance of Entrepreneurial Innovation Richard B. Dasher, Ph.D. Director, US-Asia Technology Management

More information

ECA Technology Transfer Developments IN THE EURASIA REGION

ECA Technology Transfer Developments IN THE EURASIA REGION ECA Technology Transfer Developments IN THE EURASIA REGION Stefan Holger Schandera infodev regional facilitator Eastern Europe and Central Asia Asia and the Pacific Incubator Conference AAPIC Hanoi, October

More information

OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY

OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY OUTSOURCING GIS DATA SERVICES OFFSHORE A REALITY CHECK ISHU WADWANI APPLIED FIELD DATA SYSTEMS, INC. & CINDI SALAS CENTERPOINT ENERGY UTILITY INDUSTRY IS UNDER IMMENSE PRESSURE TO: REDUCE COSTS IMPROVE

More information

Manpower Employment Outlook Survey Switzerland

Manpower Employment Outlook Survey Switzerland Manpower Employment Outlook Survey Switzerland 1 218 The ManpowerGroup Employment Outlook Survey for the fourth quarter 217 was conducted by interviewing a representative sample of 759 employers in Switzerland.

More information

The business is on a growth trajectory and central to this growth is the need to attract successful recruitment consultants.

The business is on a growth trajectory and central to this growth is the need to attract successful recruitment consultants. LONDON PRINCIPLE CONSULTANT Our client is a privately owned, fast growing recruitment consultancy. The company is a main player in its market place and has won a number of accolades within its sector.

More information

Introducing sustainability to the Myanmar garment sector to increase the competitiveness of SMEs

Introducing sustainability to the Myanmar garment sector to increase the competitiveness of SMEs IMPACT SHEET SWITCH-ASIA PROJECT SMART MYANMAR SMES FOR ENVIRONMENTAL ACCOUNTABILITY, RESPONSIBILITY AND TRANSPARENCY Introducing sustainability to the Myanmar garment sector to increase the competitiveness

More information

Unemployment. Rongsheng Tang. August, Washington U. in St. Louis. Rongsheng Tang (Washington U. in St. Louis) Unemployment August, / 44

Unemployment. Rongsheng Tang. August, Washington U. in St. Louis. Rongsheng Tang (Washington U. in St. Louis) Unemployment August, / 44 Unemployment Rongsheng Tang Washington U. in St. Louis August, 2016 Rongsheng Tang (Washington U. in St. Louis) Unemployment August, 2016 1 / 44 Overview Facts The steady state rate of unemployment Types

More information

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report

Q Manpower. Employment Outlook Survey Global. A Manpower Research Report Manpower Q1 29 Employment Outlook Survey Global A Manpower Research Report Manpower Employment Outlook Survey Global Contents Q1/9 Global Employment Outlook 1 International Comparisons Americas International

More information

Central and East European Market for IT Outsourcing: Advantages and Impediments. Valdis Lokenbahs, President, DATI

Central and East European Market for IT Outsourcing: Advantages and Impediments. Valdis Lokenbahs, President, DATI Central and East European Market for IT Outsourcing: Advantages and Impediments Valdis Lokenbahs, President, DATI Lithuania Roundtable Vilnius, December 3, 2002 IT Outsourcing: Why Latvia? Historically

More information

Economic and Social Council

Economic and Social Council United Nations E/CN.3/2007/5 Economic and Social Council Distr.: General 8 December 2006 Original: English Statistical Commission Thirty-eighth session 27 February-2 March 2007 Item 3 (d) of the provisional

More information

EXECUTIVE SUMMARY. Global value chains and globalisation. International sourcing

EXECUTIVE SUMMARY. Global value chains and globalisation. International sourcing EXECUTIVE SUMMARY 7 EXECUTIVE SUMMARY Global value chains and globalisation The pace and scale of today s globalisation is without precedent and is associated with the rapid emergence of global value chains

More information