Lawrence D. Stalcup, Ph.D.

Transcription

1 Lawrence D. Stalcup, Ph.D. P.O. Box 8151 Georgia Southern University Statesboro, GA (912) EDUCATION Purdue University, Department Of Restaurant, Hotel, Institutional, and Tourism Management, West Lafayette, IN, Degree: Doctor of Philosophy; Concentrations: Hotel Management, Human Resources. Thesis title: A Model of the Causes of Management Turnover in Hotels. Cornell University, School Of Hotel Administration, Ithaca, NY, Degree: Master of Professional Studies. Cornell University, School Of Industrial And Labor Relations, Ithaca, NY, Degree: Bachelor of Science: Concentrations in: Economics, Human Resource Management. TEACHING EXPERIENCE Georgia Southern University, Statesboro, GA September 1997 to Present. Associate Professor Courses taught: Hotel Operations, Hospitality Sales and Marketing, Hospitality Human Resources, Hospitality Issues and Perspectives, Dining Room Management, Introduction to Hospitality Management. Teaching load was 4 courses per semester. Program moved to the College of Business July 2011 Appointed Graduate Faculty Tenured and Promoted to Associate Professor in August 2003 Hong Kong Polytechnic University, School of Hotel and Tourism Management Hong Kong, China January to July Visiting Associate Professor (While on sabbatical from Georgia Southern University) Course taught: Managing Human Resources in the Hotel and Tourism Industry (2 sections, master s level course) Was second examiner on Master s students research projects. Purdue University, West Lafayette, IN September 1994 to May Graduate Instructor Courses taught: Restaurant, Hotel, and Institutional Organization and Management, Club Management.

2 Georgia Southern University, Statesboro, GA September 1993 to June Visiting Instructor Courses taught: Hotel Operations, Hospitality Sales and Marketing, Dining Room Management, Catering and Beverage Management, Housekeeping, and Purchasing. Universidad Del Sagrado Corazon, Santurce, PR September 1990 to December Adjunct Professor Courses taught: Hotel Management, and Senior Seminar in Tourism. SCHOLARSHIP GRANTS Fulbright Specialist: Payap University, Chiang Mai, Thailand (June-August, 2012) Taught 2 courses, Guest lectured in several others, Consulted on a strategic reorganization and curriculum changes for the International College. Georgia Department of Education ( ). Culinary Institute. Initiated and manage a grant to develop and conduct week-long continuing education courses in nutrition, food preparation and management targeted towards School Nutrition Program Managers. (To date: 345 participants; Approximate value of funding $470,000). Expected to be renewed in Hong Kong Polytechnic University, School of Hotel and Tourism Management (2008) Departmental General Research grant. Co-Investigator, Project title: Role of knowledge management in managing customer relationships: a case study of hotels in Hong Kong, ($50,000 Hong Kong, approx. $6400 U.S.) PUBLICATIONS Journal Articles, Peer Reviewed Lo, A., Stalcup, L.D., Lee, A. (2010) Customer Relationship Management for Hotels in Hong Kong, International Journal of Contemporary Hospitality Management Vol 22 No.2, Deale, C.S., Stalcup,L.D., Todd, S.Y.,& Earnhardt, D (2008) The Use of Exit Interviews in the U.S. Lodging Industry, Florida International University Hospitality Review, Vol 26 No.3, 1-9 Stalcup, L.D., & Cannon, D.F. (2002). Are the Hospitality Business Alliance s School-to Careers Programs Attracting the Right Students?, Journal of Hospitality and Tourism Education, Vol. 14 No.2, Stalcup 2

3 Stalcup, L.D. (2002). Internships from the Hospitality Employer s Point of View, Journal of Hospitality and Tourism Education, Vol. 14 No.1, Stalcup, L.D.; & Pearson, T.A. (2001). A Model of the Causes of Management Turnover in Hotels, Journal of Hospitality & Tourism Research, Vol. 25 No.1, Awarded: Journal of Hospitality & Tourism Research Article of the Year for 2002 Stalcup, L.D., Nebel E.C., & Ruff,D. (1998). Mobility of General Managers as Lodging Size, Service Vary, Florida International University Hospitality Review, Vol.16, No.2, Published Book Reviews Stalcup, L.D. (2007) Review of: Human Resources Management in the Hospitality Industry: an Introductory Guide, 8th ed; Journal of Hospitality & Tourism Research, Vol 31, No.1, Stalcup, L.D. (2006) Review of: A Movable Feast; Ten Millennia of Food Globalization; Journal of Commonwealth and Postcolonial Studies Vol. 13, No. 1, Stalcup, L.D. (2005) Review of: Managing Tourist Health and Safety in the New Millennium, Journal of Hospitality & Tourism Research, Vol.29, No.3, Training Manual Stalcup,L.D., Brown,F. et. al. ( ) School Nutrition Culinary Institute II. Developed and revised annually for Georgia Department of Education PRESENTATIONS International, Peer Reviewed Furr, L. & Stalcup, L. (2004). Southern Passages: The Atlantic Heritage Coast; Establishing a Regional Tourism Heritage Corridor. Refereed poster presentation at the Council on Hotel, Restaurant and Institutional Education (CHRIE) International Convention, Philadelphia, PA. Abstract published in Council on Hotel, Restaurant and Institutional Education (CHRIE) International Convention Proceedings, Stalcup, L.D., & Cannon, D.F. (2001). The Recruitment, Motivations and Aspirations of Students in School to Hospitality Career Programs. Refereed presentation at the Council on Hotel, Restaurant and Institutional Education (CHRIE) International Convention, Toronto, Canada. Abstract published in Council on Hotel, Restaurant and Institutional Education (CHRIE) International Convention Proceedings, Stalcup 3

4 Cannon, D.F., & Stalcup, L.D. (1999). An Exploratory Study of School to Hospitality Career Programs. Refereed poster presentation at the Council on Hotel, Restaurant and Institutional Education (CHRIE) International Convention, Albuquerque, NM. Article published in Council on Hotel, Restaurant and Institutional Education International Convention Proceedings, Regional, Peer Reviewed; with published abstracts Stalcup,L., Hummel, J.; Tidtichumrernporn, T. (2012) Engaging Communities and Small Firms in Measuring Economic, Social and Environmental Development Impact in Emerging Tourism Destinations : A Simple Program for Assessment, Pigeon Forge, TN, Abstract published in: Frontiers in Research Proceedings of the Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol. 16, No. 2, Deale, C.S., Stalcup,L.D.,& Todd, S.Y. (2011) Sustainability Training and Practices in Lodging Operations: A Pilot Study; Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Tuskegee Al. Abstract published in: Frontiers in Research Proceedings of the Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol. 15 No. 2, 6-10 Deale, C., Stalcup, L, & Cannon, D.F (2010) Sustainability Training and Practices in Hospitality and Tourism Operations Southeast Spring Conference, Council on Hotel, Restaurant and Institutional Education, Atlanta, GA, Abstract published in: Frontiers in Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol. 12 No. 2, Stalcup, L. (2007) Identifying Service Failures in Time To Facilitate Recovery in Hotels Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Hilton Head, SC Abstract published in: Frontiers in Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education Vol.10, No.2, Deale, C. & Stalcup, L. (2006) The Use of Exit Interviews in the US Hotel Industry: Preliminary Results of a Pilot Study Southeast Spring Conference, Council on Hotel, Restaurant and Institutional Education, Atlanta, GA, Article published in: Frontiers in Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education Vol.10, No.2, Deale, C., Stalcup, L., Chandler, J., Morse, S. (2004) Leaving a Restaurant: What are Some of the Underlying Reasons for Selling or Closing a Restaurant? Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Stalcup 4

5 Education, Lexington KY Article published in: Frontiers in Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education Vol.8, No.1, Cannon, D.F., & Stalcup, L.D. (2002). A Multi Stage Longitudinal Study of School to Hospitality Career Programs, Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Myrtle Beach, SC. Article published in: Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol. 6, No. 1, Stalcup, L.D., & Cannon, D.F. (2001). A Conceptual Design for Analyzing the Causes of Turnover at the Property Level, Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Charleston, SC. Article published in: Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol.4, No.2, Cannon, D.F., & Stalcup, L.D. (2000) A 360 Degree Research Design of School to Hospitality Career Programs, Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Hilton Head, SC. Article published in: Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education, Vol.3, No.2, Stalcup, L.D., & Brown, J.N. (1999) Internships From the Hospitality Employer s Point of View: A Study of Factors Influencing Hiring Decisions, Southeast Spring Conference, Council on Hotel, Restaurant and Institutional Education. Knoxville, TN. Article published in Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education. Vol. 1, No.1, Consulting (pro bono) Georgia Department of Education School Nutrition Programs Planning Summit, (2009), Helped develop initial draft of three-year strategic plan for public school nutrition programs. Stalcup 5

6 Stalcup 6 Presentations, Invited Stalcup, L.D. (2012) Keynote speaker on 'Challenges to measuring social, environmental and economic responsibility in tourism and the hotel industry in emerging destinations', Payap University Regional Seminar on Tourism Stalcup, L.D., (2009) Panelist speaking on Post-Secondary Hospitality Programs, Georgia Department of Education sponsored Travel& Lodging Seminar Lo, A.,& Stalcup, L.D., (2008) Keeping the Guests You Already Have Little Things, You Can Do to Lure Your Customers, Webinar and discussion presented to Hospitality Sales and Marketing Association International, Asia Pacific Chapter, (approximately 40 participants from 6 countries) Stalcup, L.D. (2008) 5 Strategies for dealing with International Visitors Honorary Chair Professor Lecture, Guilin Institute of Tourism, Guilin, China Stalcup, L.D. (2008) The Systematic Collection of Employee Turnover Data in Individual Hotels, Presented to the faculty and doctoral students of the School of Hotel and Tourism Management, Hong Kong Polytechnic University, Stalcup, L.D. (2005) Accepting Change Savannah-Chatham County Board of Education's School Nutrition Department's Annual Retreat, Savannah, GA Co-Chaired (with Cannon, D.F.) Round Table Discussion (2001) Industry Involvement in School to Hospitality Career Programs at Southeastern Restaurant and Food Service Show, Atlanta, GA. At the invitation of the Georgia Hotel and Tourism Association (GHTA) Stalcup, L.D., & Cannon, D.F. (2001) The Recruitment, Motivations and Aspirations of Students in School to Hospitality Career Programs in Georgia, Presented to the Georgia State Dept of Education s Business, Marketing, and Information Technology Fall Professional Development Conference, Atlanta, GA. At the request of the Georgia Hotel and Tourism Association (GHTA) EDITORIAL AND REVIEW DUTIES Proceeding Editor (2004) Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel, Restaurant and Institutional Education Vol.7, No.2 Southeast Spring Conference, Council on Hotel, Restaurant and Institutional Education, Atlanta, GA Proceeding Editor (2003) Frontiers in Southeast CHRIE Hospitality and Tourism Research, Research Proceedings, Southeast Conference, Council on Hotel,

7 Stalcup 7 Restaurant and Institutional Education Vol.7, No.1 Southeast Fall Conference, Council on Hotel, Restaurant and Institutional Education, Wilmington NC Editorial Review Board (2001-present) Journal of Hospitality & Tourism Research (Reviewer from 2000) Consulting Editor ( ). Praxis-The Journal of Applied Hospitality Management. Editorial Review Board (2001-present). Human Resources Section, CHRIE International Convention Reviewer (2003-present). Graduate Student Research Conference in Hospitality and Tourism Reviewer (2010-present) International Journal of Hospitality Management PROFESSIONAL SERVICE Treasurer (2010-present) US Southeast Federation, Council on Hotel, Restaurant and Institutional Education (CHRIE) Member, Finance Committee, (2010-Present) Council on Hotel, Restaurant and Institutional Education President ( ) Southeast Chapter of Council on Hotel, Restaurant and Institutional Education (CHRIE) Vice President ( ) Southeast Chapter of Council on Hotel, Restaurant and Institutional Education (CHRIE) Secretary/Treasurer ( ) Southeast Chapter of Council on Hotel, Restaurant and Institutional Education (CHRIE) External Assessor of candidates for faculty positions. ( ) Hong Kong Polytechnic University, School of Hotel and Tourism Management INDUSTRY EXPERIENCE Williams Hospitality Management Corp., San Juan, Puerto Rico, April 1988 to June Director of Employee Referral Service: Opened and managed the central recruiting office for two properties; Condado Plaza Hotel and Casino (560 rooms, 4 diamond (AAA) rated) and El San Juan Hotel and Casino (390 rooms, 4 diamond (AAA) and member The Leading Hotels of the World and Preferred Hotels Worldwide) with approximately 2000 employees. Also coordinated and conducted employee training and

8 development for the company. Director of Training and Development: Condado Plaza Hotel and Casino. Designed, conducted, and supervised training activities. Developed and taught service excellence and management development programs. Did extensive coaching and counseling with employees and managers. Directed the Human Resources office in the Director's absence. Wyndham Hotels, Dallas, TX, January 1984 to May Catering Service Manager: Wyndham Hotel Greenspoint, Houston, TX. Managed the banquet department during the opening and operation of a catering facility with a maximum ballroom capacity for a banquet of Director of Catering: Wyndham Hotel at Dallas Market Center. Directed all aspects of catering and banquets for a facility with a maximum ballroom capacity for a banquet of 400. Also directed all beverage service in the hotel. St. Moritz Hotel, Helmsley Hotels, New York, NY March 1983 to December Banquet Manager: Managed the hotel's banquet service. Loew's Summit Hotel, New York, NY May 1982 to February Restaurant Manager: Managed the restaurant, 2 lounges, and room service during a total renovation. The Helmsley Of New York, Helmsley Hotels, New York, NY November 1980 to May Assistant Manager: Supervised the front desk, bell staff, and acted as Manager on Duty. Housekeeping Manager and Assistant Executive Housekeeper: Worked in all aspects of housekeeping during the hotel's opening and operation. Marriott's Essex House, New York, NY February 1980 to November Assistant Controller: Managed the accounting staff and worked with all aspects of hotel accounting. Stalcup 8

9 OTHER EXPERIENCE Peace Corps, U.S. Government, Limon, Costa Rica June 1985 to September Peace Corps Volunteer: Worked with the Costa Rican Ministry of Planning on the development and promotion of tourism on the Caribbean coast. Also served as the regional representative for the Agency for International Development s Community Development Fund. Received three months of intensive Spanish and Cross-Cultural training. GEORGIA SOUTHERN UNIVERSITY SERVICE University: Faculty Grievance Committee (alternative) (Investigative Panel 2010) University Library Committee, Faculty Research Committee, Faculty Development Committee, College of Business Administration: Curriculum Committee 2012-Present Coordinated conversion to new BBA based curriculum College Of Health and Human Sciences: Search Committee for Hospitality, Tourism and Family and Consumer Sciences Department Head, Strategic Planning/Reorganization Committee, Computer Lab/Technology Committee, Department of Hospitality, Tourism and Family and Consumer Sciences: Promotion and Tenure Standards Committee Promotion and Tenure Committee, ; , , Library Representative, Scholarship and Recruitment Committee, Chairperson, Curriculum Committee, Faculty Search Committees, , , , (Chair ) Program Coordinator, Hospitality Program, 2011 Stalcup 9