What Sets Intermountain Apart

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Bridget Sherman
5 years ago
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1 OUR VISION FOR THE FUTURE What Sets Intermountain Apart Trustee Conference 2015 Charles Sorenson, MD

2 Intermountain Healthcare at 40 Hospitals (1975) 22 Hospitals Hub and Spoke Strategy Low Average Age of Plant SelectHealth (1983) 722,000 Members Medical Group (1994) 1,200 Physicians 530 Advanced Practice Clinicians 185+ sites Clinical Programs (1997) 10 Key Service Lines System-wide Approach Evidence-based Best Practices Advanced Data Tracking Be a model health system

3 How is Intermountain different?

4 Can healthcare be better? W. EDWARDS DEMING We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America.

5 Clarifying the Aim W. EDWARDS DEMING The first step is clarification: Everyone in the organization must understand the aim of the system, and how to direct his or her efforts toward it. WHAT IS INTERMOUNTAIN S AIM? Optimal Health at Sustainable Costs

6 IMPROVING OUTCOMES & BENDING THE COST CURVE Care provided by teams using evidence-based best practices

7 Mental Health Integration Intermountain Primary Care Clinics Team members with diverse experience and training Holistic approach to the patient s health Best practices in all clinical domains Care providers work at the top of their licenses Established routine protocols and system-based care coordination

8 More effective utilization of healthcare services Emergency Visits -11% Hospital Admits -22% Avoidable Visits and Admissions -21% +4% ALWAYS DO THE RIGHT 1 THING! PCP Visits +13% Urgent Care Visits Radiology Tests -11% An investment of $22 per-member per-year (PMPY) decreased medical expenses by $115 PMPY

9 The fee-for-service dilemma What FFS rewards o High volume, high cost care o Expensive technologies, regardless of proven benefit o Defensive medicine rather than shared decision-making o Measuring processes rather than outcomes What FFS doesn t reward o Effective prevention of disease o Effective management of chronic illness o Choice of optimal diagnostic or therapeutic option o Elimination of all unproven tests, procedures, and treatments that add only cost or risk

10 Making the change to value-based decisions We are not market timers We have the financial strength, the infrastructure, and the Board support to do the right thing now

11 OUR RESULTS set us apart

12 Intermountain is nationally recognized as one of the most integrated delivery systems in the nation, with strong links between hospitals, insurance products, and physicians. We believe that Intermountain s highly integrated business model positions it well to manage likely changes in the delivery system related to healthcare reform law. S&P Report July 11, 2014

13 The System has strong management and governance practices that develop and adhere to best practices regarding operations, financial position, capital spending and clinical practices, with the organization recognized as a national leader in employing evidence-based medicine to improve outcomes while lowering healthcare costs. Moody s Report June 26, 2014

INTERNATIONAL Mortality Amenable to Healthcare People whose lives may have been saved with appropriate care France Japan Sweden Australia Canada Norway Netherlands Germany Austria N.

14 INTERNATIONAL Mortality Amenable to Healthcare People whose lives may have been saved with appropriate care France Japan Sweden Australia Canada Norway Netherlands Germany Austria N. Zealand Denmark U.S. Ireland U.K. Portugal UTAH Source: World Health Organization, Nolte and McKee, Rutgers Center for State Health Policy Standardized for age (1998) Utah from 2003, normalized for general U.S. change from 1998

15 Per Capita Total Health Spending Among Insured People: $9,000 $8,000 $7,000 $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $0 382 Metropolitan Areas Provo (Bottom 10) Salt Lake (Bottom 10) Ogden (Lowest)

16 Bending the cost curve the Utah way Affordability MS LA TN AR SC GA AL WV Healthiness NV NM NC OK TX Worst Health Most Affordable FL KY MD Worst Health Least Affordable MO IN DE MI IL WY NY OH MT PA AZ AK CA OR SD VA NJ ID Best Health Most Affordable KA Best Health Least Affordable X Axis: Health Ranking by State, Source: United Health Foundation Y Axis: Health Care Expenditures by State of Residence, Source: Kaiser Family Foundation WA RI CO NE ME WI CT IA UT ND MA VT HI NH $5,031 MN $9,278 Source: Algorithms for Innovation, 2014; Recreated for visibility by Intermountain.

17 March 06, 2015 DON'T WASTE HEALTHCARE'S $8 TRILLION OPPORTUNITY By Joel White Some healthcare organizations are already capitalizing on data to deliver better care at lower cost. Consider Intermountain Healthcare, a large health system based in Salt Lake City, Utah, which has been able to deliver services 40 percent less expensively than average, without sacrificing safety or quality. Rolling out Intermountain-style efficiencies nationwide would yield $1.2 trillion in savings this year alone.

Paris, France The healthcare crisis is a worldwide problem The visit of your

18 International Perspective Dr. Pierre-Henri Bréchat Public Health Medical Inspector, Health Policy Researcher, Sorbonne, Paris, France The healthcare crisis is a worldwide problem The visit of your Intermountain Healthcare delegation represents an historic moment for us. It will give our leadership the opportunity to learn from what is indeed working best.

19 A Unique Mission sets us apart

20 Excellence in the provision of healthcare services to communities in the Intermountain region

21 Evolution of Intermountain s Mission

22 MISSION As you grow and gain experience, if your mission statement doesn t change, you risk not being relevant anymore. William Arruda Forbes Editor, Branding Consultant

23 Helping people live the healthiest lives possible

24 Blog comments from employees about the new Mission statement Let's mean it! I am proud to be part of a system that wants to do all it can to help its employees and community members to live healthy lives. This approach would facilitate wellness and health! Wow!! Awesome News I am overwhelmingly excited to hear this new Mission statement. I am looking forward to many wonderful improvements as we implement this Mission and work toward achieving a culture of wellness! Embracing the Possible Our new Mission statement is the loudest confirmation in my life that I can strive for good health greater health and be proud of being part of an organization that brings it to others!

25 Trust. We count on and support one another individually and as team members. Our Values Integrity. We are principled, honest, and ethical, and we do the right thing for those we serve. VALUES Excellence. We perform at the highest level, always learning and looking for ways to improve. Accountability. We accept responsibility for our actions, attitudes, and health. Mutual Respect. We embrace diversity and treat one another with dignity and empathy.

26 iteam Integrity Trust Excellence Accountability Mutual Respect

27 Our Trustees set us apart Ensuring that Intermountain will do the right thing

28 Why We Do What We Do

29 How does Intermountain support our why? A compelling Mission A commitment to best outcomes and to doing the right thing with the financial stability to do it An inspiring vision of the future of medicine and optimal health

30 What will we see in the next 40 years? Care will more often be based on evidence Care will be more personalized Patients will be more involved Incentives will be aligned with best outcomes Quality, Safety, Satisfaction, and Affordability will all improve

31 Our goal of highest quality healthcare at the lowest sustainable cost What Won t Change? Our focus on doing the right thing for our patients and plan members Our commitment to excellence for our employees, physicians, members, and our communities

32 Thank You for Your Service Thank You For Your Service

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