67% of. 65% of. Your Benefits Now Include Telemedicine. trend for millennials. smart phone. ages What is Telemedicine?

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Kory Shields
5 years ago
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1 TELEMEDICINE 2016

2 Your Benefits Now Include Telemedicine What is Telemedicine? A virtual doctor visit The next phase of health care Quality care Convenient care Cost effective care 65% of Americans have a smart phone Growing trend for millennials 67% of Telemedicine users are ages

3 Availability What Channel of Care is Appropriate? Your PCP should be your first option, but if your PCP is unavailable, try: TELEMEDICINE SERVICE Doctor staffed 24/7 Limited services Minor illnesses (cold, flu, sinus infection, UTI, sore throat, pink eye, headache) Online registration No appointment PCP EMERGENCY ROOM Doctor & specialist staffed 24/7 Provides highest level of care & services No appointment needed Go immediately for stroke, chest pain, heart attack, severe bleeding, major trauma, loss of consciousness, blurred vision RETAIL CLINICS Nurse consult w/prescription privileges Expanded hours, within pharmacy locations Minor illnesses (colds, flu, ear infections, vaccines, strep) No appointment URGENT CARE CENTERS Doctor staffed Expanded hours Provides moderate level of care Increased services (stitches, fractures, sprains, IVs, X-rays) No appointment Increased Risk Non-Urgent Emergent

4 Telemedicine Expands Your Network More options for your employees More providers More services More markets Increased member satisfaction Added convenience More options 4

5 Telemedicine: Makes Health Care Easier 24/7/365 No waiting for an acute care appointment CONVENIENCE Telemedicine is another option to meet your health care needs MORE OPTIONS COST- EFFECTIVE Less expensive alternative for care Saves time No need to miss work for an appointment Board-certified doctors QUALITY HEALTH CARE ACCESSIBLE Secure access via Computer Tablet Smart phone 5

6 Types of Telemedicine Vendor Solutions Companies that provide telemedicine services Secure platform Provide national directory of board-certified doctors Claims do not process via BlueCard ; submitted directly to Home plan Local Providers Virtual PCP or retail clinic visit Your doctor may elect to practice medicine via telemedicine Must acquire the necessary technology Specialist Virtual Visit Office visit for follow-up care only Performed by a specialist via a secure video platform Two medical sites are involved: 1. Originating site (where the patient goes to have the service) 2. Distant site (where the specialist is located)

How It Works Vendor Solution TELEMEDICINE SERVICE BENEFIT Acute

a.m. Local Provider Solution VIRTUAL PCP VISIT MAY 2 JULY 30 For

to see how those prescriptions are working out for you.

7 How It Works Vendor Solution TELEMEDICINE SERVICE BENEFIT Acute Care* My head is pounding, I can t stop coughing & my stomach hurts a.m. Local Provider Solution VIRTUAL PCP VISIT MAY 2 JULY 30 For your next appointment, I d like to do a virtual visit as I just want to see how those prescriptions are working out for you. Your prescription seems to be working. I would like you to get your cholesterol rechecked. 7

8 Telemedicine Options Vendors Vendor Type of Care Available States Primary Care Behavioral Health 46 states & DC Not available in Alabama, Alaska, Arkansas & Louisiana Primary Care Behavioral Health 46 states & DC Not available in Alabama, Alaska, Arkansas & Texas Capabilities Video consult only Video & phone consults Accessing a Provider Provider Selection Acute Care for Minor Illnesses: On-demand appointments 2-minute average wait time Doctor is assigned Behavioral Health: Scheduled appointments Patient may select doctor Acute Care for Minor Illnesses: On-demand appointments 2-minute average wait time Behavioral Health: Scheduled video appointments Patient may select doctor Website doctorondemand.com amwell.com 8

9 Telemedicine Options Local Providers Did you also know that Teledermatology is covered under your Specialist Office Visit benefit? Platform Type of Care Available States Capabilities Accessing a Provider Provider Selection Website Dermatology 23 states Submit dermatological-related issue along with digital photos via website Submit your request and doctor responds within 3 days Patient may select doctor dermatologistoncall.com Your PCP, specialist, retail clinic or mental health provider may also have secure video virtual visits available to you. 9

10 It s as Easy as Request a consult via web or app amwell.com doctorondemand.com dermatologistoncall.com Register/create a profile Medical history Medications Allergies Select your location Doctors will be licensed in the state in which the patient is located Symptoms Select a doctor For DermatologistOnCall, a doctor will reply within 72 hours See the doctor 10

Benefits That Benefit You

Benefits That Benefit You Liisa Granfors-Hunt Director of Account Management Corporate Synergies & Cathy Sapp Executive Director Teladoc WHAT IS TELEMEDICINE? A modern way of delivering care that is becoming