Transitions in Care. Discharge Planning Pathway & Dashboard

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Transitions in Care. Discharge Planning Pathway & Dashboard"

Transcription

1 Transitions in Care Discharge Planning Pathway & Dashboard Scott Jarrett Executive Vice President and Chief of Clinical Programs Humber River Hospital Carol Hatcher Vice President Clinical Programs Humber River Hospital Mehdi Somji Manager, Clinical Process Optimization Humber River Hospital Julie Sullivan ALC Collaborative Co-Lead Central Local Health Integration Network Patient Care Director Markham Stouffville Hospital Mary Burello Director, Hospitals Home and Community, Central Local Health Integration Network

2 Live Polling

3 Live Poll Question 1 Please indicate the type of organization where you work. 37efd4c486b baa9acc083/

4 Outline Welcome and Opening Remarks ALC Collaborative Discharge Planning Pathway: Approach Discharge Planning Pathway: Walkthrough and Outcomes iplan Demonstration

5 ALC Collaborative 1 The Central LHIN Hospitals identified Alternative Level of Care (ALC) as one of their major challenges to emergency department pressures, patient flow, hospital capacity and operational efficiencies 2 In 2015, the Central LHIN formed an ALC Collaborative with Central LHIN Hospitals, Central Home and Community Care (formerly CCAC) and Central LHIN to provide focused, collective resources across the continuum for the benefit of Central LHIN patients 3 The ALC Collaborative worked together on identifying gaps in processes related to ALC management/avoidance, and prioritized areas for improvement resulting in the development of the Discharge Planning Pathway & Discharge Planning Dashboard

6 ALC Collaborative Governance Structure Hospital and Central LHIN Executive Sponsors Hospital Leads Central LHIN Home and Community Senior Staff Hospital Co-lead Central LHIN Project Manager & Decision Support Central LHIN Home and Community Planning Staff Central LHIN Co-lead

7 ALC Collaborative

8 Central LHIN 1.9 Million Residents Highest Number of Seniors Largest of the 14 LHINs and 2 nd Fastest Growing 6 Hospital Sites 48% Diverse with 864,000 immigrants

9 Central LHIN ALC Patient Journey (FY 16/17) 71% ALC Patient Age 75+* ALC Rate: FY16/ %, FY17/18 Q % ALC Days (%): FY16/17 Q3 YTD %, Q % Long Term Care Home w/ CLHIN Services ALC Rate (Percentage) 17% 16% 15% 14% 13% 12% 11% 10% Admit to Hospital 13.61% 13.38% 14.07% 285 Cases* (Open) 28,202 ALC Days* ALC Designation 14.36% 14.61% 16.13% 16.10% 15.98% 14.03% Provincial Target: 12.70% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY 15/16 FY 16/17 FY 17/18 Referral to Discharge Destination 90 th Percentile ALC LOS* 32 Days (Closed) 256 Days (Open) 77% Discharge from Hospital Data Source: Quarterly Stocktake Report CLHIN ; ALC Central LHIN Performance summary and ALC Trending Report , ATC CCO. *Data as of June 30, 2017 or for June 2017, including Acute and Post-Acute. The directions are to compare June results to May 2017 results. Rehabilitation Supervised/ Assisted Living Palliative Care Complex Continuing Care Convalescent Care Home w/ Community Services Home

10 Live Poll Question 2 At your hospital, what ALC destination has the highest number of patients waiting? c2d375c04bfb47c55eccdf47de51974/

11 Central LHIN Highlights: Patient Flow at a Glance Throughput Ratio: Newly Added ALC Cases; 7% Designated within 2 Days of Admission (May 2017) What are they waiting for? (As of June 30, 2017, Open, Acute Only) % of CLHIN ALC Cases % of ON ALC Cases % of CLHIN ALC Days LTC 50% 34% 75% Rehab 15% 12% 6% Home w/clhin Services 12% 13% 10% CCC 3% 8% 2% Home w/comm. Services 3% 2% 2% Home w/o Support 0% 1% 0% Supervised or Assisted Living 4% 9% 1% Convalescent Care 3% 4% 0% Mental Health 0% 1% 0% Palliative 3% 5% 0% Unknown 6% 11% 3% As of June 30, 2017, the longest wait time at median is for LTC, 86 days; the median wait time for other common discharge destinations is 4 days for rehab, 21 days for home with CLHIN services (Home and Community) and 21 days for unknown. Data Source: ATC ALC Reports and iport Access, June 2017 Snapshot Open ALC Cases (May 2017) 48% Where are they waiting? Long Term Care 17% 16% 12% 4% 2% HRH NYGH MSH SRHC MH SMH Rehab 46% 35% 30% 27% 23% 14% 11% 0% 0% NYGH MSH SRHC MH HRH SMH Home with CLHIN Services 8% 8% 0% SRHC NYGH MH HRH MSH SMH Discharged ALC Cases (May 2017) Barriers to ALC Patient Discharge Social Supports Behavioural/ Mental Health Bariatric Medications/ Lab/Therapy Equipment/ Structure

12 ALC Collaborative Strategic Initiatives Standardization ALC Avoidance Framework Discharge Planning Pathway Coordination and Communication Hospitals Behavioural Support Transition Resource Discharge Planning Dashboard (iplan) Assess and Restore (A&R) Central LHIN Systems & Technology Outpatient Stroke/ Neurological Rehab RCA Definitions Framework Collaboration

13 ALC Avoidance Framework ALC Avoidance Framework outlines patient centered leading practices and strategies for ALC Avoidance in Ontario

14 ALC Avoidance Framework CLHIN ALC Avoidance Leading Practices and Improvement Strategies for Acute Care Leading Practices and Improvement Strategies 1. Leading Practice: Admissions are limited to clients that require inpatient acute care for more than 48 hours. All alternatives are explored to ensure that anyone admitted could not be managed in a community care setting STRATEGIES ACUTE CARE HOSPITALS If the hospital has over 30,000 Emergency Department (ED) visits annually, the ED has conisdered a fixed or virtual Clinical Decisions Unit The ED has considered/or implemented a short stay unit. No Client is admitted without being assessed first by a Geriatric Emergency Medicine (GEM) Nurse, CCAC Care Coordinator or Discharge Planner to determine if the client's presenting condition can be managed in the community. This includes clients being held overnight in the ED being assessed in the morning. It excludes clients that have an acute medical, surgical or psychiatric diagnosis The hospital has a process to identify clients that were designated ALC within 48 hours of admission and reviews each case to identify opportunities for improvement The hospital has a process to review whether patterns of ED visit volumes align with GEM nurse and SW staffing patterns 2. Leading Practice: All clients/substitute Decision Makers (SDMs) are provided with and Estimated Day of Discharge (EDD) shortly following admission STRATEGIES ACUTE CARE HOSPITALS There is an established process for estimating EDD (i.e. QBP's, Case mix index, etc.) The EDD, discharge plan and discharge expectations are communicated to the client/family within the first 2-7 days of admission and documented on the patient chart A process is in place to audit and evaluate how quickly the hospital determines an EDD and how quickly it communicates to client/ SDM 3.Leading Practice: Limiting the generation of ALC clients is a priority for the hospital. The hospital identifies clients at high risk for being designated ALC and focuses on ALC avoidance and on limiting ALC days. North York General Hospital Markham Stouffville Hospital Humber River Hospital Self Assessments MacKenzie Health Southlake Regional Health Stevenson Memorial Hospital MET MET MET MET MET UNMET MET MET UNMET MET MET UNMET MET MET MET MET ALMOST THERE ALMOST THERE MET MET UNMET ALMOST THERE MET MET MET ALMOST THERE MET MET UNMET MET ALMOST THERE MET ALMOST THERE ALMOST THERE MET MET ALMOST THERE ALMOST THERE UNMET ALMOST THERE MET ALMOST THERE ALMOST THERE UNMET ALMOST THERE ALMOST THERE MET UNMET Central LHIN ALC Collaborative identified opportunities for improvement Formed two subgroups to work on standardized SDM and escalation processes Led to the development of the discharge planning pathway STRATEGIES ACUTE CARE HOSPITALS The hospital uses a screening process (based on ALC predictors) for early identification of clients that present a high risk for being designated ALC. The clients' barriers to discharge are aggressively case managed The hospital has implemented strategies outlined in the Senior Friendly Hospitals Framework to ensure optimal outcomes for seniors The hospital minimizes risk of longer than expected lengths of stay by embedding evidencebased practices that actively mitigate the risk of avoidable deconditioning, falls and/or delirium etc. There is a process in place for auditing the identification of clients at high risk for being designated ALC and compliance with the practices implemented to mitigate risk ALMOST THERE ALMOST THERE ALMOST THERE ALMOST THERE ALMOST THERE MET MET ALMOST THERE ALMOST THERE UNMET MET MET MET ALMOST THERE ALMOST THERE ALMOST THERE MET MET MET ALMOST THERE UNMET ALMOST THERE ALMOST THERE ALMOST THERE 4. Leading Practices: Robust admission policies and procedures are in place to support ALC avoidance and management STRATEGIES ACUTE CARE HOSPITALS Admission policies and procedures include: A. A clear time/timeframe for communicating, in writing, the expected EDD to the client or their SDM B. A philosophy that embraces discharge planning conversations with the client/sdm beginning on admission. These initial discussions focus on the "Home first" philosphy and community discharge destinations. C. The responsibility and requirement of the client/sdm to identify LT choices for clients requiring LTC. Including requested number of short LTC choices and the target timeline for submitting a first choice D. The responsibility and requirement of the client/sdm to pay a co-payment, and to accept the first available bed, if the client needs to waitn in an acute care for a LTC bed E. Reference to an Escalation Process that will be initiated if the client/sdm refuses to engage/collaborate in a discharge plan. This includes triggers and timelines for enacting the escalation process F. An admission agreement signed by the client or SDM A process is in place to audit and evaluate compliance and effectiveness of these admission policies and procedures Self Assessment UNMET ALMOST THERE UNMET ALMOST THERE ALMOST THERE ALMOST THERE ALMOST THERE ALMOST THERE ALMOST THERE MET MET UNMET ALMOST THERE UNMET MET MET MET MET MET MET MET ALMOST THERE ALMOST THERE ALMOST THERE MET UNMET UNMET ALMOST THERE UNMET UNMET UNMET MET UNMET UNMET ALMOST THERE

15 Challenges in Reporting: Data Gaps

16 Challenges in Reporting: Manual Reporting

17 Live Poll Question 3 Do you experience similar challenges in reporting? 573c23237f c375bf3a185d50/

18 Discharge Planning Pathway Approach

19 Discharge Delays: Patient Story

20 Patient Centered Care The ALC Collaborative was formed to identify challenges and find efficiencies to improving patient flow, hospital capacity and operational efficiencies. Our approach focused on our patients and/or family, promoting early engagement to ensure discharge plans are aligned with care plans, allowing our patients to better prepare for their transitions This resulted in reduced delays and a more efficient process; reducing our ALC numbers

21 Our Approach Combining standardized clinical workflows with a newly developed application for Central LHIN Hospitals, Central Home and Community Care and Central LHIN The Discharge Planning Pathway allows for the early identification, engagement and management of patients that require discharge planning interventions, and is supported by literature and leading practices iplan is a new technology that integrates with hospital electronic medical records, and brings together information from Central LHIN Hospitals, Home and Community, and Resource Matching and Referral (RM&R).

22 Live Poll Question 4 Do you have a defined and standardized process for Discharge Planning? 4d48d32e514f3f745b3743d7162e670/

23 Engagement and Collaboration

24 Iterative Approach to Development Analyze user requirements Evaluate Design & Prototype

25 Stakeholder Engagement Executive Leadership Administration Discharge Coordinator Hospital Manager Central LHIN Manager Hospital Care Coordinator Nursing Physician Allied Health Patient Flow Project Management Decision Support Information Systems & Tech Patient Experience

26 Joint Discharge Rounds A Culture of Communication, Planning & Support Long-Term Care Rounds Complex Discharge Rounds

27 Discharge Planning Pathway Walkthrough

28 Outcomes: Decrease in ALC Patients Number of ALC Patients Humber River Hospital, Total ALC Patients (April April 2017) Apr 2016 May 2016 Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017 Mar 2017 Apr 2017 Month Go Live Humber River Hospital Linear (Humber River Hospital) 22 Beds Increased Capacity for Acute Patients Data Source: WTIS iport Access

29 Outcomes: Decrease in ALC LTC Patients Go Live 29 % Decrease In ALC for Long Term Care Patients Aug 2016 Sept 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017 Mar 2017 Apr 2017 Data Source: WTIS iport Access = 10 ALC LTC Patients

30 Outcomes: Decrease in ALC Rate ALC Rate 19.0% 18.0% 17.0% 16.0% 15.0% 14.0% 13.0% 17.6% 16.7% 16.3% CLHIN HSAA Target 12.2% Humber River Hospital, ALC Rate (April April 2017) 17.1% 18.5% 17.4% 15.9% 16.8% 16.5% 15.1% Go Live 14.8% 4.8% Decrease in ALC Rate 13.2% 12.8% 12.0% 11.0% 10.0% Month Data Source: WTIS iport Access

31 Continuous Quality Improvement Patient Patient & Family Advisory Council (PFAC)* Follow-up Phone Call* Patient Survey* Process & Workflow PDSA Cycles Monitor Staff Workload Staff feedback via iplan, focus groups, surveys Hospital & LHIN Governance committee Monitor outcome metrics System level decision making and support *In Progress

32 iplan Demonstration

33 Thank You

Health System Performance and Accountability Division MOHLTC. Transitional Care Program Framework

Health System Performance and Accountability Division MOHLTC. Transitional Care Program Framework Transitional Care Program Framework August, 2010 1 Table of Contents 1. Context... 3 2. Transitional Care Program Framework... 4 3. Transitional Care Program in the Hospital Setting... 5 4. Summary of

More information

Excellent Care for All Quality Improvement Plans (QIP): Progress Report for 2016/17 QIP

Excellent Care for All Quality Improvement Plans (QIP): Progress Report for 2016/17 QIP Excellent Care for All Quality Improvement Plans (): Progress Report for The Progress Report is a tool that will help organizations make linkages between change ideas and improvement, and gain insight

More information

Current performance Target. Target justification. Apply Integrated Model of Care to the ED. ensure coordination and of stay for Admitted

Current performance Target. Target justification. Apply Integrated Model of Care to the ED. ensure coordination and of stay for Admitted 2015/16 Quality Improvement Plan for Ontario Hospitals "Improvement Targets and Initiatives" Sioux Lookout Meno-Ya-Win Health Centre 1 Meno Ya Win Way P.O. Box 909 AIM Measure Change Quality dimension

More information

Community and. Patti-Ann Allen Manager of Community & Population Health Services

Community and. Patti-Ann Allen Manager of Community & Population Health Services Community and Population Health Services Patti-Ann Allen Manager of Community & Population Health Services October 2017 Community and Population Health Services-HHS ALC Corporate Planning Site Admin Managers

More information

2017/18 Quality Improvement Plan

2017/18 Quality Improvement Plan 2017/18 Improvement Plan Aim Change Enough information at discharge. Readmissio ns CHF Readmissio ns COPD Did you receive enough information from hospital staff about what to do if you were worried about

More information

Ensuring Flow and Access. Todd May & Jim Marks

Ensuring Flow and Access. Todd May & Jim Marks Ensuring Flow and Access Todd May & Jim Marks TRUE NORTH 2 Ensuring Flow and Access 3 BACKGROUND & PROBLEM STATEMENT Z S F G h a s w r e s t l e d w i t h b r o k e n f l o w f o r m a n y y e a r s I

More information

IMPROVING TRANSITIONS FROM ACUTE CARE TO REHAB: SPREADING CHANGE ACROSS GTA HOSPITAL SITES FOR PATIENTS POST-HIP FRACTURE

IMPROVING TRANSITIONS FROM ACUTE CARE TO REHAB: SPREADING CHANGE ACROSS GTA HOSPITAL SITES FOR PATIENTS POST-HIP FRACTURE IMPROVING TRANSITIONS FROM ACUTE CARE TO REHAB: SPREADING CHANGE ACROSS GTA HOSPITAL SITES FOR PATIENTS POST-HIP FRACTURE GTA Rehab Network Charissa Levy, Sharon Ocampo-Chan, Donna Renzetti October 2016

More information

MINISTRY/LHIN ACCOUNTABILITY AGREEMENT (MLAA) MLAA Performance Assessment Dashboard /10 Q3

MINISTRY/LHIN ACCOUNTABILITY AGREEMENT (MLAA) MLAA Performance Assessment Dashboard /10 Q3 MINISTRY/LHIN ACCOUNTABILITY AGREEMENT (MLAA) MLAA Performance Assessment Dashboard - 29/1 Q3 README The 29/1 MLAA Dashboard has been designed to reflect various reporting fiscal periods as well as the

More information

Quality Improvement Plans (QIP): Progress Report for QIP

Quality Improvement Plans (QIP): Progress Report for QIP Excellent Care for All Act Quality Improvement Plans (QIP): Progress Report for 2013-14 QIP This document uses the standard Health Quality Ontario (HQO) template for reporting on the progress as of April

More information

WATERLOO WELLINGTON LOCAL HEALTH INTEGRATION NETWORK SYSTEM PERFORMANCE REPORT

WATERLOO WELLINGTON LOCAL HEALTH INTEGRATION NETWORK SYSTEM PERFORMANCE REPORT WATERLOO WELLINGTON LOCAL HEALTH INTEGRATION NETWORK SYSTEM PERFORMANCE REPORT Q1 2011/2012 Glossary of Terms WWLHIN Waterloo Wellington Local Health Integration Network CMH Cambridge Memorial Hospital

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 4/1/2014 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Ministry-LHIN Performance Agreement (MLPA) Patient Flow Report

Ministry-LHIN Performance Agreement (MLPA) Patient Flow Report Ministry-LHIN Performance Agreement (MLPA) Patient Flow Report Quality and Safety Committee Hamilton Niagara Haldimand Brant (HNHB) Local Health Integration Network (LHIN) November 21, 2012 Agenda 2012-13

More information

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August 2016

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August 2016 Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August By: Terry Dentoni, MSN, RN, CNL, SFGH Chief Nursing Officer 1. Professional Nursing..1 2. Emergency Department

More information

Waterloo Wellington Local Health Integration Network. Board of Directors Meeting MINUTES. Thursday, February 25, 2010

Waterloo Wellington Local Health Integration Network. Board of Directors Meeting MINUTES. Thursday, February 25, 2010 Waterloo Wellington Local Health Integration Network Board of Directors Meeting MINUTES Thursday, February 25, 2010 The following are the minutes of the Board Meeting held at 4:30 p.m. on Thursday, February

More information

Sub-Acute Care Capacity Plan

Sub-Acute Care Capacity Plan Sub-Acute Care Capacity Plan Final Report Submitted to: Champlain LHIN Sub-Acute Capacity Planning Steering Committee Hay Group Health Care Consulting 121 King Street West Suite 700 Toronto, Ontario M5H

More information

Developmental /Category III Explanatory/Category II Not Defined Explanatory/Category II Defined Proposed Priority

Developmental /Category III Explanatory/Category II Not Defined Explanatory/Category II Defined Proposed Priority The Rehabilitative Care System supports high quality patient experiences through the utilization of best practices to enhance outcomes for individuals with functional goals. This evaluationframework has

More information

Renfrew Victoria Hospital

Renfrew Victoria Hospital Renfrew Victoria Hospital Implementation of a Functional Abilities Measurement Tool TEAM MEMBER NAMES: Randy Penney, Executive Sponsor Charlene Hanniman, Team Lead Stefanie Coughlin, Team Member Chris

More information

2014/2015 Quality Improvement Plan for Ontario Hospitals "Improvement Targets and Initiatives"

2014/2015 Quality Improvement Plan for Ontario Hospitals Improvement Targets and Initiatives 2014/2015 Quality Improvement Plan for Ontario Hospitals "Improvement Targets and Initiatives" North York General Hospital 4001 Leslie Street AIM Measure Change Quality dimension Objective Measure/Indicator

More information

Background on Outpatient/Ambulatory Minimum Data Set Initiative and Provincial Validation Survey FAQ

Background on Outpatient/Ambulatory Minimum Data Set Initiative and Provincial Validation Survey FAQ Background on Outpatient/Ambulatory Minimum Data Set Initiative and Provincial Validation Survey FAQ Mandate of the Outpatient/Ambulatory Task Group Develop a comprehensive and standardized minimum dataset

More information

Quality Improvement Plans (QIP): Progress Report for the 2016/17 QIP

Quality Improvement Plans (QIP): Progress Report for the 2016/17 QIP Quality Improvement Plans (QIP): Progress Report for the QIP Medication Reconciliation ID Measure/Indicator from as stated on QIP 2017 1 Best possible medication history(bpmh) completion: The total number

More information

Current Performance as stated on QIP2016/17

Current Performance as stated on QIP2016/17 Excellent Care for All Quality Improvement Plans (): Progress Report for The Progress Report is a tool that will help organizations make linkages between change ideas and improvement, and gain insight

More information

DRAFT. Current performance Target. Target justification. process and. phone calls from hospital staff. # of patients who about what to do if

DRAFT. Current performance Target. Target justification. process and. phone calls from hospital staff. # of patients who about what to do if 2017/18 Quality Improvement Plan "Improvement s and Initiatives" DRAFT Carleton Place and District Memorial Hospital 211 Lake Avenue East Effective Effective transitions Did you receive % / Survey CIHI

More information

Numbers They Can t Ignore: Using Data to Drive Improvement

Numbers They Can t Ignore: Using Data to Drive Improvement Numbers They Can t Ignore: Using Data to Drive Improvement Brian Schnarch, Director of System Planning and Analysis Champlain System Improvement Workshop June 20, 2016 Of Course, There s More to Improving

More information

Southlake Regional Health Centre

Southlake Regional Health Centre Innovation Partnership Procurement by Co-Design Southlake Regional Health Centre Challenge Brief Contact name Response deadline Patrick Clifford September 26, 2016 Phone number Challenge Brief reference

More information

2014/15 Quality Improvement Plan (QIP) Narrative

2014/15 Quality Improvement Plan (QIP) Narrative 2014/15 Quality Improvement Plan (QIP) Narrative 4/1/2014 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop a quality improvement plan.

More information

Communication is essential to an effective PULL system - One of the ways that we support Pull is through Alert Paging

Communication is essential to an effective PULL system - One of the ways that we support Pull is through Alert Paging Communication is essential to an effective PULL system - One of the ways that we support Pull is through Alert Paging CC-Bed Alert: M/S near full-capacity LLM/High-level at full-capacity 20 post-ops, 7

More information

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, April 2011 Sharon McCole-Wicher, RN, MS, Chief Nursing Officer

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, April 2011 Sharon McCole-Wicher, RN, MS, Chief Nursing Officer PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, April 2011 Sharon McCole-Wicher, RN, MS, Chief Nursing Officer 1. March 2011 2320 RN VACANCY RATE: Overall 2320 RN vacancy rate

More information

Quality Improvement Plans (QIP): Progress Report for 2013/14 QIP

Quality Improvement Plans (QIP): Progress Report for 2013/14 QIP Excellent Care for All Quality Improvement Plans (QIP): Report for 201/14 QIP The following template has been provided to assist with completion of reporting on the progress of your organization s QIP.

More information

Current Performance as stated on QIP2017/

Current Performance as stated on QIP2017/ Excellent Care for All Quality Improvement Plans (): Progress Report for The Progress Report is a tool that will help organizations make linkages between change ideas and improvement, and gain insight

More information

Ann Klein, Wound Care Specialist Brenda Mundy, Manager, Skin and Wound Program. Innovative Strategies lead to a Reduction in Pressure Ulcer Incidence

Ann Klein, Wound Care Specialist Brenda Mundy, Manager, Skin and Wound Program. Innovative Strategies lead to a Reduction in Pressure Ulcer Incidence Ann Klein, Wound Care Specialist Brenda Mundy, Manager, Skin and Wound Program Innovative Strategies lead to a Reduction in Pressure Ulcer Incidence Background Outline Innovative strategies to develop

More information

2017/18 Quality Improvement Plan "Improvement Targets and Initiatives"

2017/18 Quality Improvement Plan Improvement Targets and Initiatives 2017/18 Quality Improvement Plan "Improvement Targets and Initiatives" St. Mary's General Hospital 911 Queen's Boulevard AIM Measure Quality dimension Issue Measure/Indicator Unit / Population Source /

More information

Home-Based and Long-Term Care Presentation to Health PEI Board of Directors November 6, 2012

Home-Based and Long-Term Care Presentation to Health PEI Board of Directors November 6, 2012 Home-Based and Long-Term Care Presentation to Health PEI Board of Directors November 6, 2012 Divisional Profile The Home-Based and Long-Term Care Division provides supportive services to people in need

More information

Elaine Burr - TC-CCAC Sandra Dickau - Michael Garron Hospital

Elaine Burr - TC-CCAC Sandra Dickau - Michael Garron Hospital Leading Practices in Alternative Levels of Care (ALC Avoidance): Creating a Standard Framework to Support Improvement Elaine Burr - TC-CCAC Sandra Dickau - Michael Garron Hospital June 6 th 2016 OACCAC

More information

Ontario Shores Journey to EMRAM Stage 7. October 21, 2015

Ontario Shores Journey to EMRAM Stage 7. October 21, 2015 Ontario Shores Journey to EMRAM Stage 7 October 21, 2015 ICE BREAKER Agenda System overview & pervasiveness of use Review Clinical Practice Guideline implementation Discuss Patient Portal implementation

More information

2018/19 Quality Improvement Plan "Improvement Targets and Initiatives"

2018/19 Quality Improvement Plan Improvement Targets and Initiatives 2018/19 Quality Improvement Plan "Improvement Targets and Initiatives" Hotel-Dieu Grace Healthcare 1453 Prince Road AIM Measure Quality dimension Issue Measure/Indicator Type Unit / Population Source /

More information

CE LHIN Board Ontario Shores Update January 19, Glenna Raymond, President and CEO

CE LHIN Board Ontario Shores Update January 19, Glenna Raymond, President and CEO CE LHIN Board Ontario Shores Update January 19, 2010 Glenna Raymond, President and CEO Ontario Shores: The Journey Begins 2 Divestment from Government March 27, 2006 a standalone public hospital Creation

More information

New Referral Process Hip Fracture Initiative

New Referral Process Hip Fracture Initiative CHANGE PACKAGE OVERVIEW New Referral Process Hip Fracture Initiative March 2015/Revised December 2016 P a Table of Contents Section 1: Change Package 3 1.1. What is a Change Package 3 1.2. Purpose of the

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 2015-2016 3/31/2015 This document is intended to provide health care organizations in Ontario with guidance as to how they

More information

Learning Objectives.

Learning Objectives. Looking Back and Looking Ahead A Sneak Peek at Hospital QIPs for 2016/17 Lee Fairclough, Health Quality Ontario Sudha Kutty, Health Quality Ontario Danyal Martin, Health Quality Ontario October 23, 2015

More information

CKHA Quality Improvement Plan (QIP) Scorecard

CKHA Quality Improvement Plan (QIP) Scorecard CKHA Quality Improvement Plan () Scorecard 217-18 Quality dimension Performance Indicator 217-18 Performance Goals results where available Current Value Page Safety Medication Reconciliation completed

More information

1. November RN VACANCY RATE: Overall 2320 RN vacancy rate for areas reported is 12.5%

1. November RN VACANCY RATE: Overall 2320 RN vacancy rate for areas reported is 12.5% PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, December 2013 Terry Dentoni, RN, MSN, CNL, Interim Chief Nursing Officer 1. November 2013-2320 RN VACANCY RATE: Overall 2320 RN

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/27/2018 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Patient and Family Engagement. Valerie Cronin, LCSW Director, Utilization Management Lodi Health Lodi, California

Patient and Family Engagement. Valerie Cronin, LCSW Director, Utilization Management Lodi Health Lodi, California Patient and Family Engagement Valerie Cronin, LCSW Director, Utilization Management Lodi Health Lodi, California Lodi Health Lodi Health: a non-profit health system which includes an inpatient hospital,

More information

University of Illinois Hospital and Clinics Dashboard September 2018

University of Illinois Hospital and Clinics Dashboard September 2018 September 27, 2018 University of Illinois Hospital and Clinics Dashboard September 2018 Inpatient Volume June YTD (12 months) 30,000 25,000 26,492 25,511 25,829 25,882 26,034 20,000 15,000 10,000 5,000

More information

Date: 27 September 2018 Astley Scutcher, Acting Performance and Compliance Manager Andy Rogers, Chief Operating Officer

Date: 27 September 2018 Astley Scutcher, Acting Performance and Compliance Manager Andy Rogers, Chief Operating Officer Report to: Paper number:. Report for: Trust Board (Public) Information/Discussion Date: 7 September 8 Report authors: Report of: FoI status: Astley Scutcher, Acting Performance and Compliance Manager &

More information

Managing Increasing Demand for Hospital Care. Dr Sherene Devanesen CEO Peninsula Health

Managing Increasing Demand for Hospital Care. Dr Sherene Devanesen CEO Peninsula Health Managing Increasing Demand for Dr Sherene Devanesen CEO Peninsula Health 1 Increasing Demand: Demographic trends Changes to social infrastructure New technology Consumer Expectations 2 3 4 What Americans

More information

Kentucky Sepsis Summit. August 2016

Kentucky Sepsis Summit. August 2016 1 Kentucky Sepsis Summit August 2016 St. Elizabeth Healthcare About Us: - 7 facilities & over 1200 licensed beds - Serving the NKY/Cincinnati Region in: - Orthopedic Care - Heart and Vascular Institute

More information

PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence

PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence Rachel Brunt, RN, BSN, MBA-HCA, CIC, CPHQ, Director Quality Jessie Hanks, BS, RHIA, Director HIM Lafayette General

More information

Helping Patients Find Their Way. Managing Patient Transitions in the Health Care System

Helping Patients Find Their Way. Managing Patient Transitions in the Health Care System Helping Patients Find Their Way Managing Patient Transitions in the Health Care System Helping Patients Find Their Way Opening Remarks Laurie Zimmer ED/ALC Manager Patient Experience Video Shelley Dobson

More information

Toronto Central LHIN 2016/2017 QIP Snapshot Report. Health Quality Ontario The provincial advisor on the quality of health care in Ontario

Toronto Central LHIN 2016/2017 QIP Snapshot Report. Health Quality Ontario The provincial advisor on the quality of health care in Ontario Toronto Central LHIN 2016/2017 QIP Snapshot Report Health Quality Ontario The provincial advisor on the quality of health care in Ontario INTRODUCTION Purpose To give each Local Health Integration Network

More information

Quality Improvement Plan (Workplan)

Quality Improvement Plan (Workplan) AIM 2018-19 Quality Improvement Plan (Workplan) Measure Quality dimension Issue Measure/Indicator Type Unit / Population Source / Period Organization Id Effective Effective transitions Did you receive

More information

A View from a LHIN Breakfast with the Chiefs

A View from a LHIN Breakfast with the Chiefs A View from a LHIN Breakfast with the Chiefs Matthew Anderson Chief Executive Officer October 22 nd, 2008 To change the world To change the world To change the world 6 Months of Learning The good news

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 2015-16 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Readmission Reduction: Patient Interviews. KHA Quality Conference March, 2018

Readmission Reduction: Patient Interviews. KHA Quality Conference March, 2018 Readmission Reduction: Patient Interviews KHA Quality Conference March, 2018 Initial Driver Diagram Use Data and Root Cause Analysis to drive Continuous Improvement Analyze data to inform targeting approach

More information

PSYCHIATRY SERVICES UPDATE

PSYCHIATRY SERVICES UPDATE PSYCHIATRY SERVICES UPDATE Mark Leary MD, Interim Chief Kathy Ballou RN, Director of Nursing Anton Nigusse Bland MD, PES Medical Director Emily Lee MD, Inpatient Psychiatry Medical Director TRUE NORTH

More information

Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017

Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Background Theme 3 builds upon previous key strategic commissioning

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 4/1/2016 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Excellent Care for All Quality Improvement Plans (QIP): Progress Report for the 2015/16 QIP

Excellent Care for All Quality Improvement Plans (QIP): Progress Report for the 2015/16 QIP Excellent Care for All Quality Improvement Plans (QIP): Progress Report for the 2015/16 QIP ID Measure/Indicator from 2015/16 1 Overall, how would you rate the care and services you received at the hospital?

More information

Stakeholder input is gathered in several ways. Patients are given the opportunity to provide feedback, the SWOT analysis is based on information from

Stakeholder input is gathered in several ways. Patients are given the opportunity to provide feedback, the SWOT analysis is based on information from Strategic Plan 27 Executive Summary The following is a summary of the information shared in this Operations Review and Plan. This plan highlights operational achievements and challenges, clinical outcomes

More information

Quality on the Frontlines: Coordinating Care Across Sectors and Achieving Better Outcomes

Quality on the Frontlines: Coordinating Care Across Sectors and Achieving Better Outcomes Quality on the Frontlines: Coordinating Care Across Sectors and Achieving Better Outcomes Presenter Disclosures Moderator: Dr. Walter Wodchis Presenters: o Jocelyn Bennett o Mark Fam, Tory Merritt o Dr.

More information

An Integrated Program for Complex Care in the Hamilton Niagara Haldimand Brant Local Health Integration Network

An Integrated Program for Complex Care in the Hamilton Niagara Haldimand Brant Local Health Integration Network An Integrated Program for Complex Care in the Hamilton Niagara Haldimand Brant Local Health Integration Network Final Report from the Task Group on Coordinated Strategy for Complex Care to the Hamilton

More information

CKHA Quality Improvement Plan (QIP) Scorecard

CKHA Quality Improvement Plan (QIP) Scorecard CKHA Quality Improvement Plan (QIP) Scorecard Cumulative Quarter Results 2016-17 Q1 Q2 results where available PY YTD Success Factor Performance Indicator 2016-17 Performance Goals YTD Q1 YTD Q2 PY YTD

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 4/4/2016 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Countywide Emergency Department Ambulance Patient Transfer of Care Report Performance Report

Countywide Emergency Department Ambulance Patient Transfer of Care Report Performance Report Countywide Emergency Department 9-1-1 Ambulance Patient Transfer of Care Report Performance Report Prepared by: Contra Costa Emergency Medical Services Visit us at www.cccems.org 2/28/2017 Patient Transfer

More information

2017/2018 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

2017/2018 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 2017/2018 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/09/2017 Queensway Carleton Hospital 1 Overview Queensway Carleton Hospital is pleased to present our annual

More information

UCLH priorities for 2013/14. Simon Knight Director of planning and performance 5 th February 2013

UCLH priorities for 2013/14. Simon Knight Director of planning and performance 5 th February 2013 UCLH priorities for 2013/14 Simon Knight Director of planning and performance 5 th February 2013 Aims of the session To let you know what our plans / priorities currently are To hear what you think of

More information

NHS Performance Statistics

NHS Performance Statistics NHS Performance Statistics Published: 14 th February 2019 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas.

More information

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, June 2017

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, June 2017 Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, June By: Terry Dentoni, MSN, RN, CNL - ZSFG Chief Nursing Officer 1. Professional Nursing......1-2 2. Emergency

More information

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August 2017

PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August 2017 Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August By: Terry Dentoni, MSN, RN, CNL - ZSFG Chief Nursing Officer 1. Professional Nursing.....1 2. Emergency

More information

South East LHIN 2016/2017 QIP Snapshot Report. Health Quality Ontario The provincial advisor on the quality of health care in Ontario

South East LHIN 2016/2017 QIP Snapshot Report. Health Quality Ontario The provincial advisor on the quality of health care in Ontario South East LHIN 2016/2017 QIP Snapshot Report Health Quality Ontario The provincial advisor on the quality of health care in Ontario INTRODUCTION Purpose To give each Local Health Integration Network (LHIN)

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/28/2014 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

Balanced Scorecard Apr. 1, Mar. 31, 2011

Balanced Scorecard Apr. 1, Mar. 31, 2011 Balanced Scorecard Apr. 1, 2010 - Mar. 31, 2011 Balanced Scorecard Introduction This document presents West Park Healthcare Centre's Balanced Scorecard for the period from April 1st, 2010 to March 31st,

More information

Mental Health Services - Delayed Discharges: Update

Mental Health Services - Delayed Discharges: Update NHS Greater Glasgow & Clyde NHS Board Meeting Chief Officer, Glasgow City HSCP and Nurse Director October 20 Paper No: /56 Mental Health Services - Delayed Discharges: Update Recommendation:- The NHS Board

More information

National Trends Winter 2016

National Trends Winter 2016 National Trends Winter 216 About the National Trends data This report presents a unique and real-time view of trends within temporary nursing including bank and agency usage. The data used has been drawn

More information

From Implementation to Optimization: Moving Beyond Operations

From Implementation to Optimization: Moving Beyond Operations From Implementation to Optimization: Moving Beyond Operations Session 260, March 8, 2018 Scott Aikey, Sr. Director, Core Clinical Applications Children s Hospital of Philadelphia 1 Conflict of Interest

More information

2018/19 QUALITY IMPROVEMENT PLAN. Markham Stouffville Hospital Indicators Posted: April 1 st, 2018

2018/19 QUALITY IMPROVEMENT PLAN. Markham Stouffville Hospital Indicators Posted: April 1 st, 2018 2018/19 QUALITY IMPROVEMENT PLAN Markham Stouffville Hospital Indicators Posted: April 1 st, 2018 Overview of Markham Stouffville s - Quality Improvement Plan 2018/19 2018/19 Quality Improvement Plan Quality

More information

TRANSITIONS OF CARE SANTA CLARA VALLEY MEDICAL CENTER. Better Health for All

TRANSITIONS OF CARE SANTA CLARA VALLEY MEDICAL CENTER. Better Health for All TRANSITIONS OF CARE SANTA CLARA VALLEY MEDICAL CENTER SANTA CLARA COUNTY MEDICAL CENTER SCVMC is a tertiary teaching medical facility with 574 beds. Santa Clara Valley Medical Center services include:

More information

Departments to Improve. February Chad Faiella RN, Terri Martin RN. 1 Process Excellence

Departments to Improve. February Chad Faiella RN, Terri Martin RN. 1 Process Excellence Coordination of Multiple Departments to Improve ED Throughput February 2011 Chad Faiella RN, Terri Martin RN 1 Agenda OhioHealth information Grant Medical Center facts Bed assignment process Key takeaways

More information

Health Sciences North Horizon Santé-Nord (QIP) Quality Improvement Plan

Health Sciences North Horizon Santé-Nord (QIP) Quality Improvement Plan Health Sciences North Horizon Santé-Nord 2015 2016 (QIP) Quality Improvement Plan March 31, 2015 Overview HSN 2015-2016 Quality Improvement Plan Introduction Health Sciences North/Horizon Santé-Nord (HSN)

More information

CENTRAL EAST LHIN MLPA PERFORMANCE INDICATOR DASHBOARD Performance effective as of August 2011

CENTRAL EAST LHIN MLPA PERFORMANCE INDICATOR DASHBOARD Performance effective as of August 2011 LHIN Starting LHIN Indicator Provincial Point or Actual LHIN Current LHIN Reporting PI No. Performance Indicator (PI) FY211/12 Trend Data Source Type Target Baseline Performance Status Ranking Period Target

More information

Creating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral)

Creating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral) Lehigh Valley Health Network LVHN Scholarly Works Patient Care Services / Nursing Creating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral) Eileen Sacco MSN, RN, CNRN, ONC

More information

Sub-Acute Care Capacity Plan

Sub-Acute Care Capacity Plan Sub-Acute Care Capacity Plan Final Report Submitted to: Champlain LHIN Sub-Acute Capacity Planning Steering Committee Hay Group Health Care Consulting 121 King Street West Suite 700 Toronto, Ontario M5H

More information

Delivering on the Patient Promise. Reducing Hospital LOS

Delivering on the Patient Promise. Reducing Hospital LOS Delivering on the Patient Promise Reducing Hospital LOS Outline Brief overview of WFBH Lessons Learned from Phase 1 Current State of Phase 2 Wake Forest Baptist Health Academic medical center located in

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/23/2016 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop

More information

National Readmissions Summit Safe and Reliable Transitions: An Integrated Approach Reducing Heart Failure Readmissions

National Readmissions Summit Safe and Reliable Transitions: An Integrated Approach Reducing Heart Failure Readmissions National Readmissions Summit Safe and Reliable Transitions: An Integrated Approach Reducing Heart Failure Readmissions Michael Kanter, MD, Medical Director Quality and Clinical Analysis Patti Harvey, RN,

More information

BEDSIDE REGISTRATION CAPE CANAVERAL HOSPITAL

BEDSIDE REGISTRATION CAPE CANAVERAL HOSPITAL Publication Year: 2004 BEDSIDE REGISTRATION CAPE CANAVERAL HOSPITAL Summary: Cape Canaveral hospital implemented a streamlined bedside registration process in order to reduce the time patients spent waiting

More information

Scottish Stroke Care Audit Driving Improvement in Practice. Iona Lancaster Anne Davidson

Scottish Stroke Care Audit Driving Improvement in Practice. Iona Lancaster Anne Davidson Scottish Stroke Care Audit Driving Improvement in Practice Iona Lancaster Anne Davidson Scottish Stroke Care Standards 90% of all patients admitted to hospital with a diagnosis of stroke are admitted to

More information

Quality Improvement Plan (QIP): 2014/15 Progress Report

Quality Improvement Plan (QIP): 2014/15 Progress Report Quality Improvement Plan (QIP): 2014/15 Progress Report ED Wait Times ID 1 Measure/Indicator from 2014/ ED Wait Times: 90th percentile ED length of stay for Admitted patients. Hours ED patients Q4 2012/13

More information

Quality Measure Indicators +Throughput Metrics + Automated Dashboard = Innovation to Improve Quality Goals

Quality Measure Indicators +Throughput Metrics + Automated Dashboard = Innovation to Improve Quality Goals Quality Measure Indicators +Throughput Metrics + Automated Dashboard = Innovation to Improve Quality Goals DMC Harper- Hutzel Hospital The DMC is an 8 facility academic medical center Harper-Hutzel is

More information

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/12/2017 This document is intended to provide health care organizations in Ontario with guidance as to how they can develop a

More information

Nottingham University Hospitals Emergency Department Quality Issues Related to Performance

Nottingham University Hospitals Emergency Department Quality Issues Related to Performance RCCG/GB/14/123 Nottingham University Hospitals Emergency Department Quality Issues Related to Performance Introduction NUH have failed to meet the 95% 4 hour wait standard for a number of consecutive months.

More information

AH3600 Repatriation Policy

AH3600 Repatriation Policy 1.0 PURPOSE AH3600 Repatriation Policy This policy outlines the standard operating procedure and performance expectations for Patient Repatriation activities originating at Interior Health (IH) acute care

More information

Post-Acute Care Networks: How to Succeed and Why Many Fail to Deliver JULY 18, 2016

Post-Acute Care Networks: How to Succeed and Why Many Fail to Deliver JULY 18, 2016 Post-Acute Care Networks: How to Succeed and Why Many Fail to Deliver HEALTH FORUM AND AHA LEADERSHIP SUMMIT JULY 18, 2016 SAN DIEGO, CALIFORNIA Please note that the views expressed are those of the conference

More information

Environmental Scan of Ontario s Behavioural Support Transition Units (BSTUs)

Environmental Scan of Ontario s Behavioural Support Transition Units (BSTUs) Environmental Scan of Ontario s Behavioural Support Transition Units (BSTUs) Report Created by the Behavioural Support Transition Unit (BSTU) Collaborative Part of Ontario s Best Practice Exchange June

More information

2017/18 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

2017/18 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 2017/18 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario March 31, 2017 This document is intended to provide health care organizations in Ontario with guidance as to how

More information

2016/17 Quality Improvement Plan "Improvement Targets and Initiatives"

2016/17 Quality Improvement Plan Improvement Targets and Initiatives 2016/17 Quality Improvement Plan "Improvement Targets and Initiatives" Queensway-Carleton Hospital 3045 Baseline Road AIM Measure Quality dimension Objective Measure/Indicator Unit / Population Source

More information

MOHLTC - HSAPD ER/ALC Quarterly Stocktake Report

MOHLTC - HSAPD ER/ALC Quarterly Stocktake Report MOHLTC - HSAPD ER/ALC Quarterly Stocktake Report The Quarterly Stocktake Report demonstrates Ontario s progress towards the goals of the ER/ALC Strategy at the provincial and LHIN levels. It reports on

More information

March 28, North York General Hospital Leslie Street Toronto, Ontario M2K 1E1

March 28, North York General Hospital Leslie Street Toronto, Ontario M2K 1E1 March 28, 2012 This document is intended to provide public hospitals with guidance as to how they can satisfy the requirements related to quality improvement plans in the Excellent Care for All Act, 2010

More information

Countywide Emergency Department Ambulance Patient Transfer of Care Report Performance Report

Countywide Emergency Department Ambulance Patient Transfer of Care Report Performance Report Countywide Emergency Department 9-1-1 Ambulance Patient Transfer of Care Report Performance Report Prepared by: Contra Costa Emergency Medical Services Visit us at www.cccems.org 2/11/2016 Contra Costa

More information

Winning at Care Coordination Using Data-Driven Partnerships

Winning at Care Coordination Using Data-Driven Partnerships Idriz Limaj, LNHA, RN Chief Operating Officer Winning at Care Coordination Using Data-Driven Partnerships Session #166, February 22, 2017 1 Steven Littlehale, MS, GCNS-BC EVP & Chief Clinical Officer Speaker

More information