And the Evidence Shows Using Specialty Certification from The Joint Commission Improves Quality
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1 And the Evidence Shows Using Specialty Certification from The Joint Commission Improves Quality Leisha Buller, MSN, ACNP-BC Lindsey Canon, MSN, RNC Ashley Hodo, MSN, RN
2 Using The Joint Commission s Certification for Advanced Palliative Care to Improve Quality Leisha Buller, MSN, ACNP
3 Objectives Identify the necessary elements from the Clinical Practice Guidelines for Quality Palliative Care to achieve an administrative structural homogeneity. Identify opportunities within an existing palliative care service with successful implementation of creative remedies to improve the administrative foundation.
4 What Does Certification On-site review Require? Compliance with consensus based national standards Clinical Practice Guidelines for Quality Palliative Care, 3 rd Edition from the National Consensus Project Effective integration of established evidence-based clinical practice guidelines to manage and optimize care An organized approach to collecting performance measurement data and actively using it to improve certified care processes
5 Selecting Performance Types of Measures Clinical Administrative/Financial Perception of Care/Service At least 2 should be clinical Evidence-based Reliable Relevant Valid Measures At this time, TJC is not prescriptive regarding the specific measures that are implemented. Emphasis is placed on the use of performance measures for improving care
6 Performance Measurement Selection Process Formed Steering Committee Looked for opportunities for improvement Sought input from the Consult Teams All ideas were discussed and decided upon at Steering Committee Reviewed relevance of each measure to quality care
7 Core Measures Determined the percentage of adult ICU deaths with and without Palliative Care Services (PCS) Implemented PC specific satisfaction survey & determine the likelihood to recommend PCS Determine the percentage of family conferences that established goals, were multi-disciplinary and had both elements Develop, implement and determine the use of triggers to appropriately identify weecare patients in the Neonatal ICU
8 Adult ICU Deaths All end of life care is palliative care but not all palliative care is end of life care Sparked meaningful conversation among Steering Committee Concluded that Consult Team are experts regarding end of life care, therefore patients who die in the ICU should benefit from this service Presented results to Critical Care Committee quarterly
9 100% Adult ICU Deaths 90% Adult ICU Deaths Without Palliative Care Services 80% 70% 60% 50% 40% 30% 20% Adult ICU Deaths With Palliative Care Services 10% 0% Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 - Touch Goal - Stretch Goal
10 Likelihood to Recommend Continues to drive much of healthcare services in the United States Developed a PC specific patient satisfaction tool Able to differentiate between Adult or weecare patients Low survey response rate Drafted a personalized letter addressing the importance of their response Realized our generic letter was cold when sent to families of patient s who had died
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13 Patient Satisfaction Likelihood to Recommend (non-hcahps) Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14
14 Family Conferences & Meetings Challenge to differentiate between a conference and a meeting Completed a lengthy literature review to define A conference is a pre-scheduled event with the family and healthcare team A meeting in an impromptu event with the family and healthcare team Advanced care planning important so we continued to measure both Family meetings became an internal measure
15 Family Conferences 100% 95% Family Conference Goals Set 90% Family Conference was Multidisciplinary 85% 80% Family Conference was Multidisciplinary and Goals Set 75%
16 Family Meetings 100% 90% 80% Family Meeting Goals Set 70% 60% 50% Family Meeting was Multidisciplinary 40% 30% 20% 10% Family Meeting was Multidisciplinary and Goals Set 0%
17 weecare Triggers in the NICU Needed to identify our target population in the neonatal population This data led us to add 2 more triggers over the 2 year period
18 weecare Triggers in the NICU Short gut Stage IV head bleed Multiple anomalies Chromosomal issues Ventilator dependence greater than 2 months Neonatal abstinence syndrome Extreme prematurity (less than 24 weeks gestation)
19 100% 90% 80% weecare Triggers in the NICU Trend Line Target 70% 60% 50% 40% 30% 20% 10% 0% Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14
20 Palliative Care Committees Palliative Care Steering Committee Palliative Care Unit Champions weecare Committee Cystic Fibrosis (CF) Interdisciplinary Team PCU Unit Based Council
21 Education is Ongoing Ongoing education is imperative for preparing and maintaining certification Core PC Team education Hospital-wide education More than 3,300 hospital employees Physician education 1,200 hospital-privileged physicians
22 Ongoing Education Palliative Care Pearls monthly weecare Wisdom quarterly Online learning module for bedside staff and physicians Rely on Champions Define PC Differentiate between PC and hospice Help identify appropriate patients Education of their department staff
23 Ongoing Education PC posters for all inpatient units Highlight PC at our hospital Specific population for that unit PC resource binders PC overview Identifies and defines roles of core team members EMR documentation
24 Growth Numerous national and international presentations Participated in research Spearheaded our own research
25 New Measures Determine Palliative Care specific patient satisfaction scores through the likelihood to recommend Determine the percent of patients with Advance Directives through advanced care planning Determine the percent of patients receiving opioids who also have a pharmacologic bowel agent Determine the LOS for weecare infants in the NICU
26 QUESTIONS?
27 References Center to Advance Palliative Care. (2014). Center to advance palliative care. Retrieved from NANN Board of Directors. (2010). National association of neonatal nurses: Palliative care for newborns and infants. (Position Statement No. 3051). Glenview, IL: National Association of Neonatal Nurses. National consensus project for quality palliative care. (2013). Clinical practice guidelines for quality palliative care, third edition. National consensus project for quality palliative care. The Joint Commission. (2013). Palliative care certification manual: 2014 Joint Commission Resources, Inc. The Joint Commission. (2014). Advanced certification for palliative care programs. Retrieved from The Joint Commission. (2014). Advanced certification for palliative care review process guide. Weissman, D. & Meir, D. (2008). Operational features for hospital and palliative care programs: Consensus recommendations. Journal of Palliative Medicine, 11(9),
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