Statement of Purpose. Lona Lodge 307 Sutton Common Road Sutton Surrey SM3 9NH

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1 Statement of Purpose Lona Lodge 307 Sutton Common Road Sutton Surrey SM3 9NH Introduction This statement of purpose outlines the general principles, specific standards and management arrangements for Lona Lodge. It has been prepared in accordance with the requirements of the Care Standards Act 2000 and the National Minimum Standards for Care Homes for Adults (18-65). Lona Lodge is a residential care home, which provides support for adults aged with mental health needs. It also caters for those who are relatively well enough to live in the community but require low levels of supervision. It is registered with the Care Quality Commission and owned by Magmas Ltd. Located in a tranquil part of Sutton, the home has 4 bedrooms, which are well furnished to provide maximum comfort and privacy. 24 hour supervision is provided for service users, who do not need nursing care. However staff are able to supervise residents in taking medication. All staff are highly qualified and dedicated. The Registered Manager, Mr. Adofo-Nyarko has considerable experience in management and working in community settings, to maintain optimum care and resource management. Organisational Structure The business name and registered address: Magmas Ltd 307 Sutton Common Road Sutton Surrey SM3 9NH Directors: The Responsible Individual: The Registered Manager: Dr. Isioma Anthony Obuaya Miss. Yvonne Obuaya Miss. Yvonne Obuaya Mr. Fred Adofo-Nyarko Page 1 of 10

2 Organisational Structure of Lona Lodge Responsible Individual Registered Manager SERVICE MANAGER Senior Support Worker Senior Support Worker Voluntary Support Workers Page 2 of 10

3 Philosophy of Care Lona Lodge is committed to providing care in the community which promotes independence and empowerment of clients where privacy, cultural and religious beliefs and rights are respected. Furthermore a safe and homely environment is maintained for quality personal care. Ongoing commitment to service users is achieved by striving for excellence via the National Care Standards, thus service users are involved in all aspects of their care, via regular reviews and communication between them, their families, advocates and professionals. We recognise the need for clients to be fully integrated into the local community and therefore encourage them to utilise locally available resources for social, occupational and leisure activities. We are committed to equal opportunities, thus ensure clients personal, cultural and emotional needs are met by supporting them in attending religious and cultural events that are important to them. Home Environment Lona Lodge provides a comfortable and modern environment which is well furnished for service users to maximise their potential and become more independent. Service users have their own double bedrooms which have wash-basins. Spacious communal areas exist for socialising and therapeutic activities i.e. kitchen, lounge/dining room and garden. Furthermore, a quiet room and facilities for computer/library usage. External CCTV is used to ensure safety and security of the home at all times. A management suite to the rear of the home, offers staff office accommodation with telecommunication equipment and a comfortable meeting room. Location Lona Lodge is situated in a quiet residential area, with easy access to Sutton town centre and close to local amenities e.g. parks, restaurants, cinema, library, shopping centre, hospitals. Sutton has good transport links. The nearest bus stop is a 2 minute walk from the home with Morden (London Underground), Sutton Common Road and Sutton stations within easy reach via bus. Page 3 of 10

4 Services Lona Lodge provides person centred care programmes, which are designed to meet the assessed needs of individual service users and support them in developing their independence. Care plans are tailored to meet all individual needs, with as much participation and contribution as possible from service users. Staff At Lona Lodge, 24 hour care is provided at all times. During weekdays, the Registered Manager is available during office hours i.e. 9.30am 5.30pm:- To provide supervision and direct management support for the care team. For sessional work with service users e.g. counselling, skills training. Outside these hours and at weekends a senior member of staff will be available to provide additional support and advice and on-site attendance when needed. A three shift system is operated, where a 30 minute handover takes place, to ensure continuity of care at all times. Shift Structure Morning Day Night 8am 2pm (1 staff member on duty) 2pm 10pm (1 staff member on duty) 10pm 8am (1 staff member on duty) The Registered Manager will be on duty from 9.30am 5.30pm, Monday to Friday and will be contactable by telephone at other times. This is the minimum level of staff that will be on duty. Other staff may be required depending on the service user s needs, or to provide additional support for activities and outings. Out of Hours On-call System An on-call system for senior management is operational between the hours of 5.30pm and 9.30am, Monday to Friday and all day during the weekend. Should a site visit be required, there is a 1 hour response time. Page 4 of 10

5 Protecting Service Users Lona Lodge recognises that an easily accessible complaints process is necessary to ensure that service users receive the highest quality of care and support. All complaints are therefore welcomed and investigated thoroughly and treated with the strictest confidence to ensure that service users are adequately protected and their views heard. We also undertake to fully co-operate with any investigations resulting from complaints made to the Care Quality Commission, Placing Authorities or professionals involved in the care and support of the service user living at Lona Lodge. A whistle-blowing procedure is operated for staff who may be concerned about any aspect of care and support provided by Lona Lodge. Social Activities, Hobbies and Leisure Interests Service users are encouraged to engage in social/occupational activities, hobbies and leisure interests. An individual activity plan will be developed for each resident. Consultation with Service Users Service users are encouraged to participate in weekly community meetings, where they have their say on how the home is run. We also operate an internal quality assurance system and will actively seek the views of relatives, friends and others involved in the care of the service users. Attending Religious Services Service users are able to follow the religion of their choice. We will support them to attend a place of worship of their choice as much as possible, or arrange for a religious leader e.g. Priest, Rabbi or Imam to visit, if that is preferred. Contact with relatives, friends and representatives Service Users may have visitors at any reasonable time. We would appreciate being informed in advance of any special requirements that visitors may have. Review of Service User s Plan Service Users are fully involved in the development and regular review of their individual plans. There will be a detailed review every four weeks, where the service user's views and opinions will be actively sought. Reviews will be held more frequently if there are changes in the Service Page 5 of 10

6 User's care needs that make significant changes to the plan imperative in the interests of the service user. Number and Size of Rooms Lona Lodge has 4 large bedrooms, all of which exceed 12m 2. **Two of these bedrooms can accommodate couples who need to remain together **. Privacy and Dignity of Service Users Staff through their training are trained to recognise and respect the uniqueness and dignity of each service user and respond to their need for care, irrespective of their ethnic background, religious beliefs, personal attributes, the nature of their health problems or any other factor. The need and risks with regards to vulnerability are recognised and addressed for both men and women. These vulnerabilities are met through choice of gender of staff for sensitive areas of care, and strict policies and procedures to ensure that the privacy and dignity of the service user is maintained throughout their stay at Lona Lodge. Data Protection Records will be created, maintained and stored to standards that fully meet legal and regulatory compliance. CCTV There are external CCTV cameras in operation at Lona Lodge. These are used solely to maintain the safety and security of service users and staff and are not used for observation. Page 6 of 10

7 Fire Precautions The home has an integrated fire alarm system, with heat and smoke detectors in every room, with alarm call points and fire extinguishers, placed throughout the building. The alarm is linked centrally with automated fire doors, according to building regulations. Alarm points with instructions and signals, are clearly marked to aid escape. All staff are trained in fire containment and evacuation procedures, including regular evacuation drills. Fire and emergency equipment is tested regularly and serviced in accordance with the manufacturer s guidelines. The home s fire risk assessment will also be reviewed at least once a year. Emergency Evacuation Procedure 1. In the event of a fire, staff will activate the alarm. 2. All fire doors will be closed. 3. The senior person on duty will telephone for the emergency services, stating FIRE AT 307 Sutton Common Road, Sutton. Surrey. SM3 9NH 4. Staff will evacuate service users from the building to the assembly point at the front of the home on Sutton Common Road. 5. The senior person will ensure that all service users and staff are accounted for. The Fire Brigade must be informed of any missing persons. 6. The building may not be re-entered, until the Fire Brigade have given the all clear. Fire Exit Points 1. Out of the front door and onto the street on Sutton Common Road. 2. Out of the door in the kitchen, turn right and use the side gate out to the front, then onto the street on Sutton Common Road. 3. Out of the door in the lounge/dining room, into the garden, turn right and use the side gate out to the front, then onto the street on Sutton Common Road. Page 7 of 10

8 Admission Criteria At Lona Lodge we will consider referrals of people who meet any of the following criteria: 1. Any person with mental health problems who needs residential care, but is not in need of nursing care. 2. ** We are not able to provide for wheelchair users** 3. Staff at Lona Lodge will consider each referral individually and base any offer of a placement on the ability of the home to provide high quality support and care to the prospective service user. 4. The Registered Manager/senior staff member, will assess any potential service user before any offer of a trial placement is made. The assessment will be based on the home's ability to meet the care needs of the potential service user. 5. Every service user will be offered a trial period of no less than six weeks in which time a more detailed assessment of their care needs will be made and a care and support plan developed. A final review will be held at the end of this period in order to confirm the placement and agree the support plan. Page 8 of 10

9 Complaints In order to ensure that service users are given the appropriate care and support, the home welcomes complaints in any form. The home will investigate any complaints made by service users or their advocates with regards to issues surrounding their care and support. Lona Lodge has a complaints procedure which is on display and is also provided to each service user on admission. The full Complaints procedure is as follows: 1. Comments are the first, informal stage of the complaints procedure. These occur when a service user, their relative or friend talks about his/her experience of the service. A record should be made of any comments received as these can be used to inform service delivery and planning. 2. Suggestions are where a service user, their relative or friend talks specifically about things which could be done to improve the service. Again these should be recorded and, where appropriate, written feedback should be given. 3. Complaints are where service users, their relatives or friends report matters which are of concern to them and relate to the service they have received or the way in which they have been treated. 4. Complaints can be made either verbally or in writing. These should be recorded on the Complaints form and passed to the manager for action. 5. If the complaint relates to the manager the complaint will be passed to a Director for action. 6. All complaints, no matter how minor they appear, are to be investigated. 7. The complaint will be acknowledged in writing within 24 hours, this acknowledgement will include a summary of the complaint and a description of how it will be investigated. 8. The investigation of any complaint should normally be completed within 28 days. If there is any reason where this may be delayed e.g. a member of staff who needs to be interviewed is on leave, then the complainant must be informed of this delay in writing and given an expected timescale for completion. 9. The first stage of the complaint process is for the manager to meet with the person making the complaint and to try to resolve the matter informally. Any action agreed should be taken within 24 hours of the meeting and a written response to the complaint given within five days. The written response will include details of the action that has been taken and a copy will be retained with the record of the complaint. The complainant will also be given details of the appeal procedure should they remain unhappy with the way their complaint was dealt with. 10. Should it not be possible to resolve the complaint informally, or if the complaint is of a serious nature e.g. alleged misconduct, then a formal investigation of the complaint must be carried out. Page 9 of 10

10 11. The investigation will be carried out by the manager/senior staff member. The investigation must be thorough, impartial and should aim to get the views of all people involved. 12. The registered manager will review the findings of the investigation and will give a written response within ten working days. The response will include details of the action to be taken. Should the complainant remain unhappy about the outcome of the investigation or the way in which it was dealt with, a director of the home will be invited into the process to try and achieve resolution of the matter. 13. Appeals by staff against the outcome of any complaints investigation will be forwarded to the directors of Lona Lodge who will carry out a further investigation and review of the complaints process. The directors will give a written response to the appeal within ten working days of receiving the appeal. 14. Should any complaint remain unresolved, then it should be referred to the local office for the Care Quality Commission (CQC). 15. Service users, their relatives, friends or others involved in their care are able to complain directly to the CQC and their contact details will be given in the Service User's Guide and Statement of Purpose. Care Quality Commission (London) Citygate Gallowgate Newcastle Upon Tyne NE1 4PA Tel: Fax: In the case of a person who makes repeated, unfounded or malicious complaints about the service the advice of the Lead Inspector from the CQC will be sought. 17. Lona Lodge will provide a summary of the complaints procedure in suitable formats for service users e.g. large print, pictorial. 18. In the case of a serious complaint this will be immediately notified to CQC using their regulation 37 format. Page 10 of 10