A PRIMER ON MEDICATION SYNCHRONIZATION JULY 14, :45 8:45 AM

Transcription

1 A PRIMER ON MEDICATION SYNCHRONIZATION JULY 14, :45 8:45 AM ACPE UAN: L04-P 0.1 CEU/1.0 hr LO4-T 0.1 CEU/1.0 hr Activity Type: Knowledge-Based Learning Objectives for Pharmacists and Pharmacy Technicians: Upon completion of this CPE activity participants should be able to: 1. Describe how medication synchronization can positively impact pharmacy financials, operations, as well as improve quality performance measures and patient care. 2. Outline a stepwise plan to integrate medication synchronization model into the pharmacy s workflow. 3. Discuss key success strategies that the pharmacy team can use during preparation and implementation of medication synchronization. Speaker: Hashim Zaibak, PharmD Hashim Zaibak started his career as a Pharmacist in 1999 after graduating from the University of Illinois-Chicago. With over fifteen years of experience as a Pharmacist, he has seen the industry from multiple vantage points. Hashim is the majority owner of Hayat Pharmacy in Milwaukee and runs 9 central city pharmacies. Hayat is the Arabic word for life, which is symbolic for a medical organization that seeks to improve the lives of its clientele. Aside from Hashim s experience, he is well known by his patients and organizations in the community as a helpful, educated medical counselor. He dedicates his time to giving health education presentations and showing his patients how to take their medications properly. As recognition of Hashim s excellent service to the community, he was named the 2014 Pharmacist of the Year by Pharmacy Development Services and Health Mart s 2014 Pharmacy of the Year. Speaker Disclosure: Hashim Zaibak reports no actual or potential conflicts of interest in relation to this CPE activity. Off-label use of medications will not be discussed during this presentation.

2 Medication Synchronization: Action Steps for Implementation Hashim Zaibak, PharmD Omar Eliwa, RPh Hayat Pharmacy Milwaukee, WI Disclosure Hashim Zaibak is a Health Mart pharmacy owner. Hashim and Omar otherwise do not report any actual or potential conflicts of interest in relation to this continuing pharmacy education activity. Off-label use of medications will not be discussed during this presentation. 1

3 Learning Objectives Upon successful completion of this activity, pharmacists should be able to: 1. Describe how medication synchronization can positively impact pharmacy financials, operations, as well as improve quality performance measures and patient care 2. Outline a stepwise plan to integrate medication synchronization model into the pharmacy s workflow 3. Discuss key success strategies that the pharmacy team can use during preparation and implementation of medication synchronization Why Med Sync? 2

4 Benefits to Patients Improved health through better adherence Convenience High satisfaction & sense of personalization Add Footnote or Reference Here > Choose the Slide Layout with Footnote Benefits to Pharmacies Increased revenue Operational efficiencies and better inventory management Stronger relationships with patients and prescribers Increased RPh time for clinical services 3

5 Benefits to Pharmacies Benefits to Physicians Fewer calls from pharmacies and patients Pharmacist reviews medications monthly Adherence issues identified Easier access to complete profiles 4

6 Benefits to the Healthcare System Better adherence means better star rating Easier to identify High risk medications Potential gaps in care Med sync makes it easier to make an appointment for a CMR Who currently offers medication synchronization in their pharmacy? 5

7 What is Medication Synchronization (Med Sync)? Incremental Script Lift with Med Sync 6

8 Med Sync: The Process The Medication Synchronization Process 7

9 Patient Identification & Recruitment Who is eligible? Which patients to target initially Patients with 3 5 medications Other considerations Patient Identification & Recruitment Methods of recruitment 1. In person 2. Via phone 3. External recruitment Start with a few patients you know well Key Tip: When offering med sync, ensure updated contact info is collected 8

10 Selection of Medication What to include? Meds taken consistently Avoid meds with frequent dose changes Ask patient how you will handle as needed" meds Avoid most controlled meds Alignment Choosing Appointment Date 1. Unbreakable packages 2. Expensive, unit of use, or special order medications 3. Most refills already aligned 4. Farthest refill date 9

11 Alignment Complete Short Fills 1. Short fill to get to sync date 2. Communicate schedule to patient 3. Flag patient in pharmacy system The Pick Up: Preparation 10

12 Maintenance Days before appointment Maintenance: Routines for Success Check med sync calendar(s) daily Short fill any NEW maintenance prescriptions Adjust for transitions in care and nonadherence 11

13 Implementation Options Pharmacy Options for Med Sync 12

14 Pharmacy Options for Med Sync Implementation Keys for Sync Success 13

15 Operational Set a realistic goal Engage all staff Sync champion Consider a contest Recognize achievement of goals Marketing Patients Prescribers Community 14

16 Day Implementation Plan First 30 Days Select med sync solution Purchase materials Complete any training Select champion Select enrollment goals 15

17 Days Go LIVE with technology or manual Remind staff of goals Start marketing Weekly review of goal achievement Days Consider additional training if needed Determine next group to target Assess for providing other services at their appointment Expand marketing 16

18 Key Takeaways Five key steps to Med Sync process Engage the entire team Identify a champion Leverage the implementation plan Questions? Hashim Zaibak, PharmD Omar Eliwa, RPh Hayat Pharmacy Milwaukee, WI 17