Korus Ordering Frequently Asked Questions

Transcription

1 Korus Ordering DEMOGRAPHICS Q. How do I transfer patients to sister facilities? A. Patients can be transferred to a sister facility from Patient Registration. Starting on the Dashboard, enter the patient name into the Pt Name/ID search box and click the search button. Move the mouse over the patient name. A menu will appear. Click Registration Details. In the patient related action box, click Transfer to Another Facility. Select the recipient Facility. Confirm or change the date of transfer. Select reason for transfer. Click Save. The patient will now be inactive in the facility transferring the patient. The receiving facility will see a notice in the Message Corner on the Dashboard that a patient has been transferred to them. LABELS Q. Can I reprint a label from a previous week? A. Yes, you can reprint labels in Korus Move mouse to Label > Patients Enter Requisition # or Last Name Enter Date Range for one date only (Entering two different dates in the Date Range will not work) Click Apply Select patient and click on Print Labels LONG TERM ORDERS/SHORT TERM ORDERS Q. Can I enter ICD-9 codes when I edit a scheduled Long Term Order (LTO)? A. You cannot add or remove diagnosis codes on an occurrence generated from an LTO.

2 Q. Why can t I view future orders after I create a Long Term or Short Term Order? A. It takes 4 hours for the occurrences to post in Order Status. Q. When will orders be available for printing labels after I authorize a Long Term Order? A. If you authorize a Long Term Order on the day an order would be scheduled, the order will be available to print the same day as the authorization. For all patients that would not have an order scheduled for the same day as the authorization, the order will be available in the program the next day. Q. How can I add diagnosis codes to my patient when I am creating a Long Term Order? A. At the top of the screen you will see the Primary and Secondary diagnosis codes listed with a pencil icon. To add or remove diagnosis codes while building the Long Term Order, click the pencil icon. You will see a screen that will allow you to add or remove codes. When finished, click Close. This will both update the Long Term Order and the patient registration. Q. Why does the Dashboard indicate there are orders requiring authorization but the patient Long Term Order has a green flag? A. You have more than one Long Term Order or Short Term Order built for the patient. Check to make sure the correct order is active (i.e., has a green flag). To delete the order that is not needed, click View and Edit. Click Cancel Order. Q. How do I print all the Long Term Orders at once? A. You cannot print all Long Term Orders in a single batch. To print Long Term Orders: Go to Orders > Patients > Click Order Status Highlight the first patient to print Click Print Repeat until all Long Term Orders needed are printed Q. How do I add a test to be done times a week? A. You will need to set up a special calendar frequency: Go to Set Up > Facility > Scheduler Select Hemo or PD as needed Click Advanced Scheduler Select Weekly Select frequency Custom Check Mon Wed and Fri

3 8 Click Apply Click the + sign > select frequency Custom Check Tues Thurs and Sat You will now have a three times a week option for both MWF and TTHS. Q. How do I print a Long Term Order on an inactive patient? A. You cannot access Long Term Orders for inactive patients. 4 ORDERS Q. Where do I enter source and time information when ordering blood cultures? A. Current Korus Software Release The fields for source and time are on the same row as the Blood Culture test name. Scroll the test list box to the right to access the data entry fields. Upcoming Korus Software Release.5. - When you order a Blood Culture, you will be prompted to enter Antibiotics information, Sensitivities (Yes or No) and Time. The source does not need to be entered for blood cultures. If you do not have the information at the time of order, cancel the prompt. If information is missing, you will see Missing Order Data on the Dashboard in the Message Corner. Click the link to Missing Order Data to enter and save the order data. Q. Can I back date an Ad Hoc order? A. No, Ad Hoc orders cannot be back dated. Q. Can I search by test codes? A. Yes, you may search by test code number or keyword. When ordering tests, a search box with spy glass is displayed above the test selection box. Enter a code number or the test name, then click the spy glass. All tests meeting the search criteria will display. Q. How can I view specimen requirements? A. The tube requirements will print on the label paper. Label print preview can easily be displayed at the end of the ordering process. Click print labels. Special specimen handling instructions can be viewed when placing an order. Click the paper with tube icon next to the test to check for special instructions. To look up test requirements prior to ordering, refer to the Spectra Laboratories Directory of Services.

4 5 6 7 Q. How do I remove a test from an order? A. While placing an order, you can remove a test by moving the mouse to the test name. A circle with a minus sign will appear. Click the circle to remove the test. If you need to remove a test from a scheduled order: Enter patient s last name in Patient Name/ID box Click Search Move mouse to the patient s name Slide mouse to Order Status and click LTO will be displayed at bottom of the screen Click the tab Occurrences Click the order reference number Move mouse to test name to be removed A minus in a circle will appear Click the minus to remove the test Repeat until all unwanted tests are removed Click Submit Q. Where can I go to enter patient data after I create the order? A. Missing order data can be entered using the Missing Order Data link in the Message Corner on the Dashboard. NOTE: Once entered and saved, data cannot be edited. To edit information after it has been saved, call Spectra Customer Service. Q. How can I see old/past orders? A. Historical orders can be viewed in Order Status. Enter patient s last name in Patient Name/ID box Click Search Move mouse to the patient s name Slide mouse to Order Status and click LTO will be displayed at bottom of the screen Click the tab Occurrences Select View Historical Orders Locate and click Order Reference Number to view 4

5 8 9 0 Q. Where do I go to create an Ad Hoc order? A. Follow this path to create an Ad Hoc order: Enter patient s last name in Patient Name/ID box Click Search Move mouse to the patient s name Slide mouse to Create Ad Hoc Order and click Enter Draw Date Select Test or Test Group Click Add Test or Add All Tests Select Code Check Add code to all test rows box Click Add Code or Add All Codes Click Submit Q. How do I change an ordering physician in an Ad Hoc order? A. Click the pencil icon next to the ordering physician and select the needed physician. Click OK. Q. Do I need to reprint the labels after editing an order to add tests? A. If you have added a test that needs a unique tube type or if you have rescheduled the order, you need to reprint the labels. Q. How do I correct wrong Kt/V information that was entered? A. To correct information after it has been saved, call Spectra Customer Service. Q. How do I order Blood Cultures x? A. You only need to create one Ad Hoc order for Blood Cultures x. When selecting tests, select Blood Culture twice. You will be prompted to enter required information for each set of Blood Cultures. If any additional information is required for the Blood Cultures, a link to Missing Order Data will be displayed on the Dashboard in the Message Corner. Q. How do I change the draw date before I submit an Ad Hoc order? A. The draw date for Ad Hoc orders needs to be adjusted prior to adding tests. If you have added tests and realize the date needs to be adjusted, click the clear button at the bottom of the screen. Once the tests are cleared, the draw date will be available for editing. Add tests and codes and click submit to complete the order. 5

6 Q. How can I find orders that need to be reprinted after I have rescheduled or edited orders? A. To locate orders that have been rescheduled or changed and need to have labels reprinted, move mouse to Labels. Slide to Patients and click Labels. Locate the Filter options to the left of the screen. Check the Reprint box under the ALL LABELS section. Click Apply. Check the orders needed. Click Print Labels. Q. I changed the patient s schedule. Why do the orders not reflect the change? A. A change in schedule will not be in effect for 4 hours. Q. The Kt/V displayed in Results is not the Kt/V I ordered. How do I correct this? A. Contact Spectra Technical Support for assistance. Q. I ordered full kinetics. Where do I enter the required information? A. On the Dashboard in the Message Corner (lower right pane) you will see a link to Missing Order Data. When you click the Missing Order Data link, select Patients and click Edit. All fields required for testing will be displayed for entry. Click Save and the next patient will display. Continue until all data is entered. If you need to skip a patient, click Cancel. NOTE: You have 7 days to complete Missing Order Data. After 7 days, the testing associated with the missing order data will be canceled. Q. How do I add the antibiotics for a wound culture? A. If antibiotics are required for an order, a link will appear on the Dashboard in the Message Corner. Click the Missing Order Data link. Click to select the patient. Click Edit. Enter all required data. Click Save. Q. How do I know an order has already been sent to Spectra? A. All scheduled orders are sent at the end of each day. Historic orders can be viewed in Order Status. From the Dashboard, move the mouse to Patients. Slide to and click Order Status. Search the patient. With the patient name highlighted, click the Occurrences tab. Using the drop down above the Occurrences tab, select Historic Orders. Scroll down to the end of the list to see the most recent order submitted. If the order was canceled, it will be noted in Order Status column. Q. How do I add a test after the order has been sent to Spectra? A. Call Customer Service to add a test to an order that has been sent to Spectra. Test(s) can be added provided the required tube type has been sent and the sample is still stable for testing. 6

7 REPORTS Q. How can I select certain patients when running the rounding report? A. The rounding report can currently be filtered by physician and schedule. You cannot select individual patients for a rounding report. Q. I am filtering a report by shift. Why are some patients not coming up? A. Check to make sure all patients are assigned the correct shift. Click Search (upper right of screen) > Click Advanced > Move mouse over patient name > Click Registration Detail > Click Clinical Tab. If changes are made, you will not see the update on the reports for 4 hours. Q. The wrong doctor is showing on the report. How do I correct this? A. Contact Spectra Technical Support for assistance. SET UP Q. Why does my name not appear in the Collected By list? A. You are not registered as a staff member in the facility with access to the account (hemo or pd) that you are ordering in. To be added to the Collected By list, ask your system administrator to register you in Staff. To register in Staff: Move mouse to Set Up Slide mouse to Manage Click Staff Confirm that the staff name is not on the list Click Register Staff Complete all required fields NOTE: The Staff name will show on the Collected By list of all accounts selected for access Click Save Q. Who do I call to edit my test and ICD-9 groups? A. If your test and/or code lists change often, your Nephrology Clinical Educator can show you how to manage this area of the program. If you rarely change your test and/or code list, contact Spectra Technical Support or contact your Nephrology Clinical Educator for assistance. 7

8 4 Q. How do I add a new staff member? A. Staff registration is found under Set Up > Manage > Staff. Click Create New Staff and complete the form displayed. Save the form and the new staff member will be added to the Staff list. Q. How do I delete a patient in Korus? A. You cannot delete a patient in Korus. You can make a patient inactive in Patient Registration. TECHNICAL Q. Is there a way I can see the full order screen instead of having to use the scroll bars? A. Depending on the size and dimension of your monitor, the screen resolution can be adjusted to reduce the need for scrolling. Contact Spectra Technical Support for assistance. Q. What is the Web site to access Korus when I am not in my clinic? A. The Web site for Korus is Q. Why do many of the words in the drop down menu selections appear to be cut off? A. This may occur when you are using Internet Explorer Version 8. To address this issue, locate the torn page icon to the left of the address bar. When you move the mouse over the icon, it will display compatibility mode. Click the torn page icon. All menu selections should now display correctly. If you continue to experience this issue, please contact Spectra Customer Service. Spectra Laboratories, Inc. 55 Sycamore Drive Milpitas, CA King Road Rockleigh, NJ Fresenius Medical Care Holdings, Inc. All rights reserved. Spectra, the Spectra logo, Korus, and the Korus logo are trademarks of Fresenius Medical Care Holdings, Inc. or its affiliated companies. All other trademarks are the property of their respective owners. KorusFAQ_Ordering Rev. 9/0 8