Telehealth. The Doctor is Always In

Transcription

1 Telehealth The Doctor is Always In

2 Technology helps us stay easily connected to friends and saves us time and energy at work. Now technology is bringing those same benefits of quick, convenient, and secure personal connection to the world of healthcare.

3 Telehealth Puts Quality Care at Your Fingertips Telehealth uses technology such as computers, tablets, and smartphones to allow patients to consult a doctor or other primary care provider through online messaging, video, or phone. This concept is popular with patients because it allows them to quickly secure visits when and where it is convenient for them. You Select How to Connect 3 TYPES OF VISITS Typically, there are three types of visits that are offered by telehealth services. 1 e-visits Patients select and complete a questionnaire, and may attach up to three photographs related to their condition. A nurse practitioner or physician assistant clinician reviews the data and may ask for additional information to make the diagnosis. The patient receives a care plan and appropriate prescriptions in about an hour. 2 Video Visits Using a live video connection, you and the doctor are able to see each other and have a conversation to discuss your symptoms in real time. Appropriate prescriptions are electronically sent to your pharmacy. 3 Phone Visits You are able to talk with the doctor on the telephone to review your symptoms in real time. Appropriate prescriptions are electronically sent to your pharmacy. Care Designed for Minor Illnesses Not every health condition can be properly treated with telehealth. Serious emergencies call for a visit to the Emergency Department and certain chronic health conditions are better managed through your primary care physician. Telehealth is designed for minor illnesses, such as sinus issues, coughs, flu-like symptoms, back pain, headaches, and urinary tract symptoms. When you sign into a telehealth site there are clear instructions about which acute conditions are treated.

4 Benefits of Telehealth Visit on Your Schedule Between work, school, and other activities, finding time to see the doctor during office hours can be tough. Busy practices may not be able to fit you in the same day or even the next day. Video, phone, and e-visits allow you to have a visit on your schedule. Many telehealth services are available 24 hours a day, 7 days a week, and even on holidays. You can typically consult with a doctor promptly, often with 15 minutes of requesting a video or phone appointment. Visit from Your Location Missing work for a trip to the doctor can be a hassle. Getting dressed and out of the house for an office visit creates an added stress when you or your child feels terrible. With telehealth, you can connect by phone, tablet, or computer from any location - work, home, or even while traveling. Safe & Secure Telehealth services are safe and private. All messaging, video visits, and phone calls take place over secure lines that are HIPAA (Health Insurance Portability and Accountability Act) compliant. Personalized Care Just like your regular doctor, telehealth doctors take the time to listen to your symptoms and concerns, review your health history and medications, and recommend the best treatment for your individual needs. If a prescription is needed, it is electronically sent to the pharmacy you choose. Doctors, physician assistants, and nurse practitioners who provide care by telehealth are dedicated to answering your questions and offering personalized care. Many telehealth providers send a follow up or message to ensure you received the care you needed and to see if you have any feedback on your experience. Telehealth allows records of the visit to be sent to your regular primary care provider to ensure continuity of care. Experienced Professionals Look for a telehealth service that provides board-certified physicians, nurse practitioners, and physician assistants. Typically these medical professionals will specialize in internal medicine, family medicine, or pediatrics.

5 Affordable Many insurance companies cover telehealth services. While prices may vary, typically visits will cost $30 to $49 for most patients. You can always check with your insurance company to see if they cover telehealth services. Technology Made Easy Telehealth services are designed to be easy to use. You typically will need to complete an initial registration with the service. You may also have the option to download an app to your mobile device. In addition, most services offer 24/7 telephone help lines and easy step-by-step instructions online. VISIT TYPE Benefits Office Video Phone E-visit Consult with a medical provider from the convenience of your home or office Medical provider recommends personalized treatment based on your individual symptoms and medical history See a medical provider any time of day or night Consult a medical provider on a weekend or holiday Able to consult with a medical provider and receive treatment recommendations within an hour or less All of my personal and health information is kept safe and secure Medical provider is able to electronically order a prescription from the pharmacy of my choice

6 Ready to Connect? Cone Health now offers video, phone, and e-visits. Registering in advance for video and phone visits can save you time when you aren t feeling well and need to schedule a visit. Ready to connect for your convenient and personalized appointment now? VIDEO AND PHONE VISITS: E-VISIT: Register and then connect for a visit. Video and phone visits use the MDLive platform. e-visits are available through MyChart. Schedule Visit Schedule Visit DON T HAVE A MYCHART ACCOUNT? Sign Up