Pharmacy Quality Measures. Presentation Developed for the Academy of Managed Care Pharmacy Updated: February 2013
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1 Pharmacy Quality Measures Presentation Developed for the Academy of Managed Care Pharmacy Updated: February 2013
2 Objectives Explain the purpose of quality measures and how they are developed Identify quality organizations impacting managed care pharmacy services and specify the measures being utilized Examine current strategies for promoting adherence to quality measures
3 Purpose of Quality Measures Quality measures are a mechanism to help quantify the quality of care by comparing to established criterion Quality measures address aspects of care such as: Utilization of evidence based medicine Efficiency and effectiveness Quality of Life Patient Satisfaction Useful in pay for performance and value based purchasing reimbursement programs
4 Development of a Quality Measure Primary and secondary research is reflected in guidelines Agency for Healthcare Research and Quality (AHRQ) National Institutes of Health (NIH) Industry Professional societies Measures are developed from guideline recommendations Professional societies National Committee for Quality Assurance (NCQA) CMS URAC Measures are field tested, and potentially endorsed if appropriate National Quality Forum (NQF) Pharmacy Quality Alliance (PQA) Multiple years 4-12 months 9-24 months
5 QUALITY ORGANIZATIONS
6 NCQA NCQA is a private, non profit organization dedicated to improving healthcare quality through: Development of quality measures Accreditation of health plans, ACOs, PCMHs Design of providers recognition programs Health plans seeking accreditation assess performance through administration and submission of the HEDIS measures, developed by NCQA, and CAHPS surveys
7 Health Plan Employer Data and Information Set (HEDIS) Data categories for HEDIS measures evaluate eight major areas: Effectiveness of care Access and availability of care Satisfaction with the experience of care Health plan stability Use of services Cost of care Informed health services Health plan descriptive data
8 Consumer Assessment of Health Plan Survey (CAHPS) The CAHPS survey, included in HEDIS measures, evaluate member satisfaction measures including: Overall satisfaction Problems receiving necessary care Problems with referral to specialists Delays in waiting for approved services Number of doctors to choose from Ease of making appointments Availability of health information
9 URAC URAC is an independent, non profit organization that promotes health care quality through accreditation, education, and measurement programs Accreditation types include: Health Plans Pharmacy Benefit Management (PBM) Drug Therapy Management Comprehensive Wellness Programs Patient Centered Medical Home
10 URAC Quality Measures for Accreditation Measures are developed for use with URAC s accreditation programs URAC s Health Plan accreditation program incorporates measures focusing on national quality priorities and requires reporting on consumer satisfaction utilizing the CAHPS Survey Reporting of HEDIS Measures is allowed, but not required under URAC accreditation
11 CMS STAR RATINGS
12 CMS Star Ratings Overview CMS rates the quality of Medicare Advantage plans (Part C and/or Part D) by using a scale of one to five stars, with five stars being the highest quality rating Beginning in 2012, Medicare Advantage plan payments and rebate amounts are tied to quality ratings Annual quality rating of Medicare Advantage plans is based on assessment of: Clinical performance Patient experience Enrollee complaints Customer services
13 CMS Star Ratings Overview Star Ratings are created from various sets of performance measures Healthcare Effectiveness Data and Information Set (HEDIS) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Outcomes Survey (HOS) Complaint Tracking Module (CTM) Independent Review Entity (IRE) Pharmacy Quality Alliance (PQA) contributes to the development and review of medication related measures Plan Ratings can be found at a plan/ Medicare members may switch to a 5 star plan at any point during the year, including non enrollment periods
14 CMS Star Ratings Overview Star ratings are separated into nine domains, four of which apply directly to drug plans Health plan (Part C) Drug plan (Part D) rating rating domains domains Staying healthy: screenings, Drug plan customer service tests, and vaccines Member complaints, Managing chronic conditions problems getting services, Member experience with the and improvement in the drug health plan plan s performance Member complaints, problems getting services, Member experience with and improvement in the drug plan health plan s performance Health plan customer service Patient safety and accuracy of drug pricing
15 CMS Prescription Drug Plan Measures Drug plan customer service Time in hold when pharmacist calls plan Availability of TTY/TDD services and foreign language interpretation when members call the drug plan Drug plan makes timely decisions about appeals Fairness of drug plan s denials to member appeals, based on an independent reviewer Plan handles new enrollment requests within 7 days Member complaints, problems getting services, and improvement in the drug plan s performance Complaints about the drug plan Problems Medicare Found in Members Access to Services and in the Plan s Performance Members Choosing to Leave the Plan Improvement (if any) in the Drug Plan s Performance
16 CMS Prescription Drug Plan Measures Member experience with the drug plan Drug Plan Provides Information or Help When Members Need It Members Overall Rating of Drug Coverage Ease of Getting Prescriptions Filled When Using the Plan Patient safety and accuracy of drug pricing Plan Provides Accurate Drug Pricing Information for This Website Plan Members 65 and Older Who Received Prescriptions for Certain Drugs with a High Risk of Side Effects, When There May Be Safer Drug Choices Using the Kind of Blood Pressure Medication That Is Recommended for People with Diabetes Taking Oral Diabetes Medication as Directed (Medication Adherence) Taking Blood Pressure Medication as Directed (Medication Adherence) Taking Cholesterol Medication as Directed (Medication Adherence)
17 Star Rating Example Rating: Cholesterol screening for patients with diabetes Shows the percent of plan members with diabetes who have had a test for LDL cholesterol within the past year Ratings: Measure Star Rating > 89% 5 stars 85% < 89% 4 stars 81% < 85% 3 stars 73% < 81% 2 stars < 73% 1 star All ratings within a domain are then averaged to calculate the domain s star rating
18 CMS Star Ratings Bonus Payments Three methods for health plans to qualify for bonus payments: Plans with ratings of 4 or higher receive bonus payments 2013: Bonus is 3% of local fee for service costs 2014: Bonus is 5% of local fee for service costs Criteria for Double Bonus Urban floor county (population > 250,000) Local fee for service costs below national average Medicare Advantage market share greater than 25% Rebate size is linked to star rating stars: Highest rebate stars: Rebate is 7% lower then highest tier <3.5 stars: rebate is 28% lower than highest tier Plans with less than 3 stars for at least 3 years receive a warning symbol on the Medicare plan selection website
19 Update on CMS STAR Ratings for 2013 Medication therapy management (MTM) measure added as display measure for 2013 (anticipated implementation in 2014) Number of MTM eligible members receiving a comprehensive medication review (CMR) Update to adherence measures Adherence calculated by proportion of days covered (PDC), but adjusted to exclude gaps during inpatient stays Update to High Risk Medication (HRM) Incorporates PQA and NCQA recommendations regarding medications evaluated and increases number of fills from 1 to 2 per year
20 Strategies for Adhering to Quality Measures Stimulate accountability within the healthcare organization by educating employees and providers on the significance of quality measurement Encourage advancements in technology to help integrate patient and provider data Promote the appropriate use of medical and pharmaceutical services through frequent utilization reviews
21 Conclusion Quality organizations and programs, such NCQA, URAC, and CMS Star Ratings, contribute to the development and endorsement of quality measures impacting pharmacy quality programs in all managed care settings Pharmacists contribute to quality focused programs through initiation and advancement of medication management programs including: Retrospective and concurrent DUR programs Benefit design recommendations Comprehensive and Targeted Medication Reviews (MTM)
22 Helpful Resources Navarro RP, et al. Managed Care Pharmacy Practice. 2 nd edition. Jones and Bartlett Publishers: Sudbury, MA; Ransom ER, et al. The Healthcare Quality Book. 2 nd Edition. Health Administration Press: Chicago, IL; NCQA URAC CMS Part C and D Performance Data. Medicare/Prescription Drug Coverage/PrescriptionDrugCovGenIn/ PerformanceData.html AMCP Resources for Medicare Plan Star Ratings Framework for Improving Medicare Plan Star Ratings: Quality Bonus Payments and Star Ratings: 9
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