Focusing on the Quadruple Aim

Transcription

1 Focusing on the Quadruple Aim September 14-15, 2017 Ramkota Hotel 800 S. 3rd Street Bismarck, ND (701)

2 This conference emphasizes successful and practical approaches to help achieve a quadruple-aim focus: enhancing patient experience, improving population health, reducing costs and enhancing the work life of healthcare employees. Focusing on the Quadruple Aim Who should attend this conference? The North Dakota Medical Group Management Association s Annual conference is designed to provide you with the tools you need to face challenges on a daily basis. We highly encourage practice administrators and physician leaders to consider team participation in this event. Clinical supervisors, clerical supervisors and human resources personnel are also encouraged to attend. Why should you attend this conference? You will come away from this conference feeling refreshed and obtain practical tools and ideas to implement into your medical practices. The annual conference provides the opportunity to network and learn from your peers, share experiences, gain information and get hands-on advice and practical solutions to problems you and your peers are facing. Join us to catch up with old friends and connect with new ones!

3 NDMGMA 2017 ANNUAL CONFERENCE AGENDA WEDNESDAY, SEPTEMBER 13, :30-7:30 PM Networking Social Nickel s Lounge at the Ramkota Hotel Meet and connect with your peers for networking, food and fun! THURSDAY, SEPTEMBER 14, :30 AM Registration Opens Stop by our registration table to check-in and receive your conference materials. 7:30-8:30 AM Breakfast Get your day started right! Enjoy breakfast with your peers before the learning begins. 8:30-8:45 AM Welcome & Opening Announcements Renda Wilson, CMPE, NDMGMA President 8:45-10:00 AM Rethinking Pain Management for Community Health & Patient Safety Kristi Eldredge, RN, JD, CPHRM, Senior Patient Safety Consultant, MMIC Group This session will provide you with the knowledge to: Understand the scope of the chronic and prescription pain medication problem in the U.S. Identify risks involved in treating chronic pain patients and prescribing pain medication. List solutions to enhance patient safety and reduce liability risks. 10:00 10:15 AM Break 10:15 11:30 AM Washington Update Suzanne Falk, MPP, Associate Director, MGMA Government Affairs, Washington, D.C. This session will provide you with the knowledge to: Discuss the impact of regulatory and legislative changes affecting medical groups including the new dual pathway model to value-based reimbursement in Medicare featuring the Merit-Based Incentive Payment System (MIPS) and alternative payment models (APMs) Leverage MGMA resources to help your practice prepare for changes to Medicare reimbursement and program policies Identify ways to get involved in grassroots advocacy efforts 11:30 11:45 AM Door Prizes/Break for Lunch 11:45 AM 1:00 PM Networking Lunch 1:00 2:30 PM Keynote by Joe Mull Motivating Healthcare Teams in an Era of Change, More Work, & Fewer Resources Healthcare is undergoing a profound transformation. Healthcare employees everywhere are being asked to do more with less. As a result, many teams are frustrated, exhausted, and burned out. Now more than ever, healthcare leaders at every level must understand those conditions that lead employees to give their all, care, and try. Drawing on fresh research in employee engagement and workplace psychology, this dynamic presentation teaches leaders clear strategies for getting their teams firing on all cylinders. 2:30 2:45 PM Break 2:45 3:45 PM BCBSND Speaker

4 NDMGMA 2017 ANNUAL CONFERENCE AGENDA CONT. 3:45 4:00 PM MGMA Midwest Region & ACMPE Update 4:00 5:00 PM ND MGMA BUSINESS MEETING 5:30 7:30 PM Entertainment/Dinner Downtown Bismarck Historic Downtown Bismarck Walking Tour (1 hour) Stroll historic streets of Bismarck and hear tales of hearty souls who, at least for a while, called this place home. Walk the terrain of the Mandans and Lakotas, traders, raiders, railroad riders, soldiers and soiled doves. Tread the streets of Murderer's Gulch in a town once known as the Wickedest Town in the West. Dinner to follow at the Peacock Alley in Downtown Bismarck! FRIDAY, SEPTEMBER 15, :30-8:30 AM Breakfast Enjoy breakfast with your peers before we kick off day 2! 8:30-9:45 AM Keynote Joe Mull No More Team Drama Part I Fostering group cohesion and team spirit is one of the toughest jobs a leader has. In the high-contact, compassion-demanding world of healthcare, grumbling, discord, infighting, back-biting, gossip, and conflict can derail even the most talented team. This funny, engrossing presentation goes well beyond the concept of teambuilding and teaches leaders how to influence the interpersonal dynamics of healthcare teams so they consistently work hard, get along, and wow patients. This is Part I of a two-part session. 9:45 10:00 AM Break 10:00 11:30 AM Keynote Joe Mull No More Team Drama Part II Part II of II 11:30 12:00 Closing Remarks/Evaluations/Final Door Prizes Renda Wilson, NDMGMA President

5 SPEAKER BIOGRAPHIES Kristi Eldredge, RN, JD, CPHRM Senior Patient Safety Consultant, MMIC Group In her role at MMIC, Kristi is a trusted advisor to policyholders in matters of patient safety and risk management. She values being the person who has their back when questions arise. With a background as both a registered nurse and a medical malpractice attorney, Kristi is well suited to provide comprehensive risk management services to physicians, clinics, long-term care and hospital clients, delivering customized strategies to prevent and minimize injuries, and reduce claims and losses. Kristi feels strongly that providing quality health care will undoubtedly result in patients who are satisfied with their care and populations that are managed effectively. Prior to joining MMIC in 2008, she served in risk management positions for CNA Healthcare and also at a large New York City hospital. Kristi began her health care career as a registered nurse, working in labor and delivery, high-risk perinatal care, and as director of maternal and child nursing at Regions Hospital in St. Paul, Minnesota. In her spare time, Kristi enjoys flats fishing and traveling any chance she gets. Suzanne Falk, MPP Associate Director, MGMA Government Affairs, Washington, D.C. As Associate Director of MGMA Government Affairs, Suzanne serves as a liaison with MGMA members and works closely with her D.C. colleagues to convert member feedback into direct advocacy with policy makers. In her role, she takes the lead in coordinating Association grassroots efforts, frequently speaks at MGMA state and national meetings, and answers technical questions on a multitude of complex federal policy topics. Suzanne earned her Bachelors in government from the University of Maryland and holds a Master of Public Policy from Georgetown University, where she specialized in healthcare and domestic economic policy. She joined MGMA in 2012, prior to which she was with a U.S. Congressman from Maryland.

6 Joe Mull, M. Ed KEYNOTE SPEAKER BIOGRAPHY Joe Mull works with healthcare organizations that want their leaders to engage, inspire, & succeed. Prior to launching his own firm, Joe was head of Learning & Development for Physician Services at the University of Pittsburgh Medical Center, a U.S. News and World Reports Top 10 Hospital and Healthcare System. In his role Joe directed learning strategy and implementation for one of the largest physician groups in the United States: over 9,000 employees across more than 500 clinical locations. In 2014, he published his first book: Cure for the Common Leader: What Physicians & Managers Must Do to Engage and Inspire Healthcare Teams. Called one of the most practical healthcare leadership books you will ever read, Cure for the Common leader translates the latest research on employee engagement into 7 actions healthcare leaders must take to engineer teams that work hard, get along, and wow patients. Resoundingly characterized by audiences as captivating, insightful, and inspiring, Joe has trained more than 30,000 people over a 15+ year career. His reputation for avoiding leadership mumbo-jumbo and instead teaching specific, practical, actionable strategies to audiences has given him the opportunity to work with leaders and teams in every aspect of healthcare administration and delivery. With his focus on developing managers in outpatient settings, he is in demand as a speaker and trainer on leadership and employee engagement in healthcare. Joe has taught leadership courses at Ohio University and the University of Pittsburgh, has trained with the Disney Business Institute, and is a member of the National Speakers Association. Joe is also a Certified MBTI Practitioner and holds a Master s degree from Ohio University. He resides in the suburbs of Pittsburgh, PA with his wife and children. One of a kind presenter: dynamic, energetic, knowledgeable, and thoughtful. - Maura Cermak, MS, MBA, MedExpress